Jobs at Guidewire Software

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Browse 275 current job openings at Guidewire Software. View positions with transparent salary information, job description sentiment analysis, and key phrase insights to help you make an informed career decision.

Associate Product Developer

Company: BMC Software

Location: Houston, TX

Posted Mar 10, 2024

Description and Requirements At BMC trust is not just a word its a way of life We are an awardwinning equal opportunity culturally diverse fun place to be Giving back to the community drives us to be better every single day Our work environment allows you to balance your priorities because we know you will bring your best every day We will champion your wins and shout them from the rooftops Your peers will inspire drive support you and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead and are relentless in the pursuit of innovation EMPLOYER BMC Software Inc JOB TITLE Associate Product Developer JOB DUTIES Working with a team of Mainframe Developers to develop and build software tools to increase mainframe efficiencies Designing developing coding testing debugging documenting and supporting programs for largescale or highvolume transactions Preparing program specifications and diagrams and develop logic flowcharts Developing products primarily in IBM Assembler in addition to COBOL PL1 CICS and DB2 Incorporating business technical and program requirements into mainframe Assisting in the creation and general system design and technical specifications for newreplacement systems Applying coding and analytical skills in all phases of the system lifecycle Supplying time estimates related to programming efforts Developing application program logic from customerdefined specifications JOB REQUIREMENTS Bachelors degree in computer engineering or related field and 2 years of experience in software development 2 years of experience to include Product Development in Mainframe Assembler programming language Development of IBM ZOS and subsystems JES MVS or JCL Software Development Lifecycles Waterfall or Agile Scrum or Kanban 1 year of experience to include Product Development in IBM C or C++ programming language OTHER Work Site 2103 City West Blvd Houston Texas 77042 or any home office throughout the US 40 hoursweek No travel required ANNUAL SALARY RANGE $78480 $101750 Our commitment to you BMCs culture is built around its people We have 6000+ brilliant minds working together across the globe You wont be known just by your employee number but for your true authentic self BMC lets you be YOU If after reading the above Youre unsure if you meet the qualifications of this role but are deeply excited about BMC and this team we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas BMC is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status as a protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page

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Product Manager

Company: Lucid Software

Location: Raleigh-Durham, NC

Posted Mar 11, 2024

Lucid Software is the leader in visual collaboration helping teams see and build the future from idea to reality Our products business and workplace culture have received numerous awards such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology Lucid is a hybrid workplace allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team At Lucid we hold true to our core values of teamwork over ego innovation in everything we do individual empowerment initiative and ownership and passion and excellence in every area We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone Were looking for a product manager to work with our Suite Platform team to drive work around enterprise document controls and management In this role the PM would be responsible for supporting the document lifecycle for our largest customers and evolving the optionality and security of features that admins use to ensure compliance and control of their Lucid documents To be successful in this role the PM should have an understanding of enterprise administration models an understanding of enterprisegrade security and compliance and the ability to roll up their sleeves to solve difficult problems Experience with document management and or security compliance is a plus Responsibilities <ul><li>Perform qualitative and quantitative research to discover feature ideas and validate them before development<li> <li>Effectively leveraging metrics to understand usage patterns and the effectiveness of features using quantitative analysis to find opportunities for optimization<li> <li>Effectively plan and prioritize work across multiple projects and communicate priority to relevant stakeholders<li> <li>Be responsible for affecting key performance indicators<li> <li>Be an expert for our customers needs motivations and challenges to develop deep customer empathy and represent the customer to your team<li> <li>Work with sales legal support and CSMs to gather feedback and to deliver seamless experiences to our most important customers<li> <li>Work closely with UIUX designers and engineers to build a scalable product with excellent user experience<li> <li>Work across teams and with other PMs outside of reporting lines to drive consistency through influence<li> <li>Other duties as assigned<li> <ul>Requirements <ul><li>23 years of Product Management experience<li> <li>Ability to derisk can be creative and come up with ways to validate hypotheses quickly<li> <li>Proven ability to take feedback and learn fast<li> <li>Understand how to create simple and intuitive user experiences<li> <li>Excellent working relationship with engineering and UX<li> <li>Ability to talk with anyone from engineers to enterprise sales reps solution engineers legal executivelevel customers internal stakeholders and end users each in their own language<li> <li>Bachelors degree<li> <ul>Preferred Qualifications <ul><li>Experience with rapid prototyping and learning techniques including ABmultivariate testing<li> <li>Demonstrated success moving user activity and engagement metrics<li> <li>Strong understanding of digital products and productivity workflow<li> <li>Experience with documentcentric solutions within the Software as a Service SaaS domain<li> <li>Familiarity with industry standards and best practices in document security document governance and compliance<li> <li>Experience working with SaaS tools administrators<li> <ul>If youd like to confirm job application information found on other hiring websites please contact us directly at talentacquisitionlucidco LINJ1

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Sales Development Representative (SDR)

Company: Dynatron Software

Location: Dallas-Fort Worth, TX

Posted Mar 10, 2024

About Dynatron Software At Dynatron Software we help automotive service departments increase revenue and profitability with our suite of services We strive to be a peoplefirst company where employees enjoy coming to work the people they work with and are given the autonomy to succeed Our company culture is built on a foundation of teamwork accountability integrity clear communication and positive attitudes We are currently looking to add new talent to our growing team Dynatron works with thousands of automotive dealerships across North America helping their Service Departments become more profitable with better software and professional services We have seen 2530 growth year over year for the past several years and continue to grow at a healthy and sustainable rate About the Role Are you interested in a sales career with a fastgrowing company in the automotive industry Dynatron Software is seeking a Sales Development Representative SDR to join our team As an SDR you will be responsible for the origination development and eventual transition of leads to support the sales team The SDR role is the first step in the sales team growth path Through mastering and refining your skills within the SDR team you can work your way into our growing Sales Team Daily Expectations The Sales Development Rep is an entrylevel role with daily activity goals This includes working cold warm and hot lead lists that have been generated from marketing campaigns databases and current customer upsell opportunities We expect each SDR to complete 80 calls a day and 50 emails a day We utilize outbound sequencing software that helps automate and organize your tasks to optimize your output and results Key responsibilities include <ul><li>Prospecting generating qualifying processing and following up on leads and setting appointments for the sales team<li> <li>Working closely with the sales team to nurture any potential leads opportunities<li> <li>Utilizing lead generation techniques through a variety of mediums such as email phone and Linkedin<li> <li>Effectively collaborating with the entire Lead Generation Team and providing feedback to improve strategies and processes<li> <li>Providing consistent concise accurate internal and external communications<li> <li>Effectively communicating and presenting Dynatron solutions and our value proposition to customers<li> <li>Demonstrating a commitment to the Dynatron Software product offerings staying educated on the new industry regulations our product solution changes innovations and trends<li> <li>Achieving lead generation call goal and appointment quota<li> <li>Maintaining accurate and efficient data entry into CRM System<li> <ul>Benefits Flexible working schedule and location 401K Medical Dental Vision PTO + 9 Paid Holidays plus the opportunity to work and grow with an awesome team of professionals In Return for Your Expertise You Will Receive <ul><li>Excellent benefits including health dental and vision insurance stock options work from home and flexible scheduling depending on job requirements professional development opportunities 9 paid holidays and 15 days PTO<li> <li>Home office setup support for remote employees<li> <li>A welcome swag bag with branded clothing as an official welcome to the team<li> <li>The chance to work for an organization that puts people first and fosters a culture of teamwork integrity communication accountability and positive attitude<li> <ul>Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply Compensation Range $40000 45000yr base salary plus lead generation commissions with no cap commissions average $2000 a month

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Senior Software Engineer

Company: Column Software

Location: Remote

Posted Mar 11, 2024

Column is looking to hire a Senior Software Engineer to lead highimpact technical projects mentor junior engineers and uplevel our engineering practices They will be responsible for executing against our product roadmap identifying amp addressing largescale architectural issues and strengthening the quality of our engineering organization as a whole The role will report directly to Kevin McGillivray What Youll Do <ul><li>First Week Learn about Columns mission and vision and seek to understand our existing product You will have set initial 11s with teammates who will inform your understanding of our market customers and current projects Were a small company thats growing quickly so interpersonal rapport matters<li> <li>First Month Participate in your first project cycle and make your first commits to our codebase<li> <li>First Six Months Take on the role of tech lead for one of our services and act as the lead engineer in our project cycles Start participating in our oncall rotation and contribute to incident response efforts<li> <li>First Year Take on the role of a leader within our engineering team mentoring your colleagues both formally via processes like code review and knowledgesharing sessions and informally as a respected member of the team<li> <ul>Our Ideal Candidate <ul><li>Youre looking for a remotefirst role working with wildly talented people who care about their impact on local communities You should be based in North America or South America EST to PCT time zone<li> <li> You have experience managing serverless architectures preferably Firebase<li> <li>You have experience leading projects focused on DevOps CICD observability and monitoring DataDog Sentry CircleCI power user<li> <li>You have 2+ years of writing production react code as a senior SWE at a company with less than 100 software engineers<li> <li>You are opinionated about NoSQL data model patterns Node Typescript standards and testing strategies<li> <li>You are passionate about expanding areas of expertise learning new ways to do things and understanding why things are the way they are you love to get to the root of the problem no matter where the problem leads Resourceful and creative when executing solutions<li> <li>You enjoy mentorship incl providing regular feedback code reviewing and career advice<li> <li>You have a strong desire to exemplify our operating principles be worthy of trust do work that matters never stop learning intentionally build community and tell a better story<li> <li>You have grit and really want to work with us if you do not resemble our ideal candidate tell us why youd still be a great fit for this role in an optional cover letter<li> <ul><div> Compensation and Benefits Column is built on the belief that important information should be accessible to the public As such we work hard to model this behavior for potential Columnists by including our base compensation in all job descriptions and making our full benefits accessible online <ul><li>For USbased candidates we offer a base salary of $180000 plus a meaningful equity stake and 401k plan with a 5 match<li> <li>For candidates outside of the US we use a market multiplier and 12month trailing conversion rate to convert ontarget earnings into local currency We also offer a meaningful equity stake and retirement plans relevant to the country eg a pension plan in UK <li> <li>In addition all Columnists receive healthcare vision amp dental coverage for them and their dependents<li> <li>Unlimited and encouraged paid time off with a suggested 15day minimum and 16weeks paid parental leave <li> <li>Multiple stipends for you to invest in a home office setup and pursue wellness activities that make you feel healthy and whole<li> <ul>About Column Column is the first collaborative public notice platform helping publishers governments and legal services work together to inform their communities We are a remotefirst public benefit corporation with annual inperson retreats To us people are everything Our current Columnists are wildly talented people from around the globe We support and challenge each other We address real problems that people face in their communities We believe that we have the potential to be a generational company that will change the world as we know it Will you join us <div>

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Product Strategist - Marketing

Company: Truelogic Software

Location: Latin America,North America

Posted Mar 11, 2024

Truelogic is a leading provider of nearshore staff augmentation services located in New York Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in US companies Truelogic has been helping companies of all sizes to achieve their digital transformation goals Would you like to make innovation happen Have you ever dreamed of building Products that impact millions of users Nice Then we have a seat for you on our team <h3> <h3> <h3> What are you going to do <h3> You will have the opportunity to work in a forwardthinking and growthoriented environment at a company when people improve technology for their clients They deploy their technical strategy in service of delivering business impact through reliable solutions experiences and partnerships They are known for Drupal they pioneered that playbook and executed it with fluency rigor and precision Led by their belief in open collaboration and continuous iteration they have expanded their Drupal expertise into deep Open Source strategiespartnering with clients on a longterm basis to solve their technology challenges with ingenuity and dependability <ul> <li> Own overall strategy implementation and lead client presentations on findings and final presentation of creative solutions <li> <li> Structure and champion creative brainstorms adhering to overall strategy driving key decisions and communicating results to broader project teams <li> <li> Work collaboratively with the development team to ensure the final digital product delivers on the original creative concept and lead internal creative iterations as needed <li> <li> Conduct targeted research into brand competitor or business whitespace through reviews of secondary and primary sources <li> <li> Develop primary research plans conduct research and analyze results <li> <li> Create key client deliverables with support from the Creative Strategy Director <li> <li> Assist with business development opportunities <li> <ul> <h3> <h3> What will help you succeed <ul> <li> Experience in a Product Manager or Digital Strategy role <li> <li> Experience working in a strategic digital agency environment must <li> <li> Personal involvement in successful digital product development engagements producing key clientfacing deliverables associated with the product campaign development process <li> <ul>

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Rootstock Cloud ERP Salesforce Cloud Platform Rootstock Software

Sales Development Rep

Company: Rootstock Software

Location: Remote

Posted Mar 10, 2024

About Us Rootstock Software® is disrupting the ERP space We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform When combined with Salesforce CRM Rootstock Cloud ERP offers manufacturing distribution and supply chain organizations a single platform to grow and manage their businesses Rootstock Cloud ERP is a flexible modern and digitally connected system that transforms companies to deliver a more personalized customer experience efficiently scale operations and outservice the competition Rootstock Software® serves customers throughout North America Europe and Asia Pacific and is available exclusively on the Salesforce Platform Forcecom via the Salesforce AppExchange the worlds mostpopular marketplace for business apps Organizations now have insight on what is happening or what will happen at each step of the manufacturing distribution and supply chain processes This is a remote position based in the United States preferably in Central Time Zone Please no agenciesrecruiters Summary As a Rootstock Sales Development Representative reporting to the Director of Sales Development you will play a key role in generating new business opportunities and pipelines for the sales team You will work on generating interest by identifying critical decisionmakers and qualifying deals over the phone on social media and email etc The skills you learn here will help set you up for a prosperous career It is an excellent opportunity for someone interested in continuing to blaze their career path in sales or customerfacing roles About You You value inthemoment coaching consistent development of your skills and weekly 11s as well as the freedom to own your success You are a person that has enthusiasm for sales and doesnt take no for an answer You are a competitive selfstarter and have the willingness to work hard to own your results Responsibilities <ul><li>Making 50+ outbound phone calls each day Raise awareness and generate interest for Rootstock through calling outreach emails and social touches to prospects<li> <li>Achieving and exceeding weeklymonthly metrics qualified meetings qualifying leads and adding new contacts etc<li> <li>Gain business knowledge through researching how different businesses operate leadership structures what their pain points are and the obstacles they face every day<li> <li>Pipeline organization and collaboration with Account Executives for qualified meetings Team meetings where we discuss our progress challenges and more strategy to succeed<li> <li>Consistently achieve a quota to ensure territory revenue and growth objectives<li> <li>Use and maintain the Salesforce CRM according to Rootstocks standards provide metrics on leads <li> <ul>Requirements <ul><li>Bachelors degree from an accredited college or university<li> <li>Six months of experience in a similar capacity is required<li> <li>Experience in tech or software required<li> <li>Salesforce or other CRM experience a plus <li> <li>ERP SDR experience a plus<li> <li>Excellent written amp verbal communication skills<li> <li>Strong analytical skills <li> <li>Highly motivated driven and selfstarting individual<li> <li>A desire to grow and advance a career in sales<li> <ul>This position is commission eligible We offer our team members competitive compensation worldclass benefits worklife balance flexible schedules telecommuting vacation time off and the opportunity to work alongside an amazing and supportive team Rootstock values diversity and is an Equal Opportunity Employer

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Marketing Admin Assistant

Company: Dynatron Software

Location: Dallas-Fort Worth, TX

Posted Mar 10, 2024

At Dynatron Software we help automotive service departments increase revenue and profitability with our suite of services We strive to be a peoplefirst company where employees enjoy coming to work the people they work with and are given the autonomy to succeed Our company culture is built on a foundation of teamwork accountability integrity clear communication and positive attitudes We are currently looking to add new talent to our growing team About the Role This is a remote role This person will be responsible for processing marketing contracts for dealership customer retention programs and National Account Manager NAM support Qualified Candidates Need <ul><li>Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on different types of programs<li> <li>12 years of administrative assistance or customer service experience <li> <li>Clear professional verbal and written communication skills the ability to type 30 wpm and be well organized<li> <li>Critical thinking reasoning and problemsolving skills<li> <li>Team player who takes initiative<li> <li>Dealership marketing experience is a plus<li> <ul>Essential duties and responsibilities <ul><li>Complete advanced admin tasks of comprehending and processing contracts proofing campaigns and submitting orders with accuracy<li> <li>Prepare Market Evaluations that are used as sales tools <li> <li>Assist with special projects or other duties as assigned by department head or immediate supervisor <li> <li>Verify all existing database information gather additional information from existing clients and accurately enteruse all information as needed <li> <li>Work closely with the Marketing Sales Team Proofing campaigns and submitting orders with accuracy <li> <ul>Job Requirements <ul><li>Follow processes and instructions given verbally or through documentation <li> <li>Ability to work independently and manage multiple tasks accurately with minimal supervision <li> <li>Flexibility and adaptability in a fastpaced ever changing business environment <li> <li>Project a professional company image through phone and email communication by maintaining proper etiquette in all situations <li> <li>Gain a highlevel understanding of our companys products with special attention to Automotive Industry Marketing<li> <ul>In Return for Your Expertise You Will Receive <ul><li>Excellent benefits including health dental and vision insurance stock options work from home and flexible scheduling depending on job requirements professional development opportunities 9 paid holidays and 15 days PTO<li> <li>Home office setup support for remote employees<li> <li>A welcome swag bag with branded clothing as an official welcome to the team<li> <li>The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 7 core values <ul><li>Success Driven We strive for excellence with continuous improvement and grit<li> <li>Delivering Results We deliver a high quality of work and we dont confuse effort with results<li> <li>SelfMotivated We are passionate problem solvers who love what we do<li> <li>Sense of Urgency We know our priorities and take decisive action<li> <li>Accountability We take extreme ownership and deal with the consequences of our actions<li> <li>Integrity We are true to our commitments even when its hard<li> <li>Positive Attitude We have a positive mindset and we enjoy what we do<li> <ul><li> <ul>Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply Compensation Range $1821hr

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Senior Demand Generation Manager

Company: Merge Software

Location: San Francisco, CA

Posted Mar 11, 2024

<div> At Merge we revolutionize the way B2B companies integrate Unfamiliar with the integration problem The average company expects to spend hundreds of hours a year integrating with dozens or more vendors Alignment between sales partnerships product management design engineering and customer success a lot right is absolutely critical and a major headache Integrations are a todo that goes on and on Our Unified API empowers developers to offer integrations with hundreds of platforms instantly Now were hiring for you an ambitious leader ready to help build design and support enterprisegrade software scaled to millions of users Are you ready to be part of a team redefining how companies build for the future Apply now <div> <div> What You Will Do <ul><li>Ramp up our accountbased marketing Support our sales outbound motion to target accounts with campaigns that capture the interest of our buyers<li> <li>Be an audience expert Build a strong intuition of our audience of developers and product leaders in startups responsible for building product integrations<li> <li>Dream up campaigns Youll ideate and create new campaigns in collaboration with Product Marketing WebsiteOps and Design team members<li> <li>Then execute those campaigns Manage and continuously optimize daytoday email campaigns to target our key developer and product personas<li> <li>Create sustainable pipeline Scale our marketing efforts to generate predictable selfserve signups PQLs and sales pipeline demos opportunities<li> <ul>What We Are Looking For <ul><li>Marketing professional 5+ years demand generation experience preferably for B2B SaaS companies that have selfserve or productled growth models<li> <li>Thrive in a fastpaced environment Youre hungry for rapid growth and pioneering a new market in opposition to existing competition<li> <li>Analytical and experimental Use analytical insights to continuously test campaigns subject lines and calls to action Youll ensure maximum value is created from our investments <li> <li>Cogent communicator Youre an excellent listener presenter and problem solver with a handson approach to writing emails and writing landing page copy<li> <li>Knows marketing tools Youre comfortable with the full marketing stack to collect enrich and report on our funnel Youre excited to put Salesforce Hubspot Google Analytics and more to use<li> <li>Intuition for channels Extensive experience with segmenting audiences and developing integrated lifecycle campaigns Ability to drive our partners and vendors to deploy best practices and achieve results<li> <ul>Compensation <ul><li>The cash compensation range for this role is $140000 $195000<li> <li>Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years amp depth of experience certifications In addition to cash compensation all employees receive an equity compensation package<li> <ul><div> Benefits <ul><li>Unlimited PTO + 10 company holidays<li> <li>100 covered health vision and dental insurance<li> <li>401K Plan<li> <li>$200 onetime home office stipend<li> <li>Free dinner when working past 7pm<li> <ul><div> Merge is an equal opportunity employer and we value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other protected class <div>

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Senior Business Analyst - London Market

Company: Guidewire

Location: UK

Posted Mar 10, 2024

<div>Senior Business Analyst London Market<div> <div> <div> <div>Are you a London Market insurance industry professional <div> <div> <div> <div>Are you passionate about insurance systems and want to influence the future insurance business written through London Are you passionate about working in an international company <div> <div> <div> <div>If so then being a Guidewire Senior Business Analyst might be the right role for you Our Business Analysts are our insurance experts within the Product Management team Your primary responsibilities would be to explain and represent the London Market insurance industry to the product development organization to work alongside colleagues interacting with customers on project implementations<div> <div> <div> <div>Your background should be in London Market insurancereinsurance with roles at syndicates brokers managing agents software vendors or others within the complex commercialspecialty space of Lloyds and the company market Maybe youve been on the underwriting team a broker a senior business analyst or a product manager You should have a high degree of comfort with technology and exceptional analytical and communications skills You should also be comfortable engaging in product design discussions with developers gathering requirements from customer workshops and presenting to prospective customers <div> <div> <div> <div>Because of our strong commitment to quality across the development team you will also support the creation execution and validation of robust functional and integration test cases that truly reflect how our customers would exercise our solutions<div> <div class=h3>As a Senior Business Analyst at Guidewire your responsibilities will include<div> <ul style=> <li style=>Acting as a subject matter expert on London Market insurance open market delegated authority and reinsurance<li> <li style=>Providing context and perspective to the Product Managers designing and prioritizing enhancements to our products<li> <li style=>Attending conferencesseminars to stay current with market modernisation initiatives understanding their relevance and influence on company strategy <li> <li style=>Research of insurance industry questions including interpretation and summarization of insurance manuals regulatory filings and publications from professional organizations or regulatory bodies<li> <li style=>Helping implementation teams and Partners to understand and interpret the requirements being given to them by insurance carriers<li> <li style=>Being the insurance expert who can help customers prospective customers engineering QA support sales and other groups with questions<li> <li style=>Eliciting analyzing specifying and validating the business needs of stakeholders be they customers or end users<li> <li style=>Collaborating with project sponsors to determine project scope and vision<li> <li style=>Creating sample policies and validating test results to support application feature design<li> <li style=>Diagnosing and reporting issues following issues to resolution and working with the development and services teams on workarounds<li> <li style=>Documenting known issues and workaround for release notes<li> <li style=>Participating to Guidewire events as SME<li> <ul> <div class=h3>Desired skillsexperience<div> <ul style=> <li style=>5+ years of experience on the London Market insurance Lloyds or Company markets<li> <li style=>3+ years of experience on the IT side of the PampC insurance industry <li> <li style=>Experience working with London Market delegated authority systems for coverholder reporting or data standardization<li> <li style=>Reinsurance experience including ceded reinsurance solution capabilities and assumed reinsurance requirements<li> <li style=>Technical capacity you should feel comfortable understanding specifications and be able to communicate with the engineering team on technical decisions<li> <li style=>Experience with market placing platforms Familiarity with modern rulesbased configurable software applications<li> <li style=>Ability to translate high level requirements into actionable product features via user stories<li> <li style=>Ability to manage complex initiatives with limited supervision<li> <li style=>Exceptional written and oral communication skills<li> <li style=>Good decisionmaking and analytical skills<li> <li style=>Ability to excel in a teamoriented environment <li> <li style=>Experience with agile software development is a plus<li> <li style=>A real passion for insurance software systems and problem solving<li> <ul> <div>About Guidewire<div> <div> <div> <div>Guidewire is the platform PampC insurers trust to engage innovate and grow efficiently We combine digital core analytics and AI to deliver our platform as a cloud service More than 540+ insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire<div> <div> <div> <div>As a partner to our customers we continually evolve to enable their success We are proud of our unparalleled implementation track record with 1600+ successful projects supported by the largest RampD team and partner ecosystem in the industry Our Marketplace provides hundreds of applications that accelerate integration localization and innovation<div> <div> <div> <div>For more information please visit <a class=postingslink href=httpwwwguidewirecom rel=nofollow>wwwguidewirecom<a> and follow us on Twitter <a class=postingslink href=httpstwittercomGuidewirePandC rel=nofollow>GuidewirePandC<a><div> <div> <div> <div>Guidewire Software Inc provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws All offers are contingent upon passing a criminal history and other background checks where its applicable to the position<div> <div> <div> <div>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation <div> <div> <div> <div>CONSENT and ACKNOWLEDGEMENT <div> <div>By clicking the submitting your application on the following page<div> <div> <div> <div>1 You consent to Guidewire collecting retaining disclosing and using your Personal Data as outlined above and to its transfer of your Personal Data outside the country where you live or work andor to third parties for the above purposes<div> <div>2 In the event that you submit any Sensitive Personal Data you explicitly consent to Guidewire collecting retaining disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data<div> <div>3 You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors<div> <div>4 You acknowledge that your Personal Data will be retained for up to 24 months<div> <img src=httpsremotivecomjobtrack1900207blankgifsource=publicapi alt=>

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Manager, Digital Customer Success

Company: Jama Software

Location: Remote

Posted Mar 11, 2024

<div> Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations Numerous firsts for humanity in fields such as fuel cells electrification space softwaredefined vehicles surgical robotics and more all rely on Jama Connect® requirements management software to minimize the risk of defects rework cost overruns and recalls Using Jama Connect engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across bestofbreed tools to measurably improve outcomes Our rapidly growing customer base spans the automotive medical device life sciences semiconductor aerospace amp defense industrial manufacturing consumer electronics financial services and insurance industries <div> We are looking for a Manager Digital Customer Success who is responsible for defining leading and tracking strategic and operational programs to improve Jama Softwares ability to deliver excellent customer outcomes effectively and efficiently through the digital experience Youll be working with your manager our VP of Customer Success to achieve the goals of the Demand Generation team Youll also partner to orchestrate results with Customer Success Support Solutions Customer Marketing Product and Engineering This role will also lead a team providing support guidance and mentorship to staff Join our dynamic team in a remotefirst work environment with the opportunity for some travel and to come together annually for a companywide gathering What Youll Do <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Lead and inspire a team providing guidance coaching and support to ensure individual and collective success <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Establish key performance indicators for the team and regularly monitor and report on performance metrics Take corrective action as needed to achieve targets <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Implement training programs for CSMs to enhance their skills in customer engagement product knowledge and problem resolution <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Handle advanced customer issues providing swift resolution and ensuring customer satisfaction is maintained <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Define and implement a digital customer journey and experience with content creation curation and metrics <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=6 dataarialevel=1>Collaborate on Gotomarket GTM andor customer adoption campaigns including collaboration with Marketing Product Data Teams and Revenue Operations <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=7 dataarialevel=1>Enhance and augment the digital experience for CSMled customers <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=8 dataarialevel=1>Crossfunctionally align the digital experience across email inapp the customer portal Product feedback etc for a cohesive customer experience <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=9 dataarialevel=1>Define lead and track strategic and operational digital programs to successful completion <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=10 dataarialevel=1>Design evaluate and measure digital programs against internal targets for continuous improvement <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=11 dataarialevel=1>Leverage data and analytics to develop lead and measure results for GTM sales and adoptionrelated initiatives programs and campaigns <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=12 dataarialevel=1>Manage workflows and set direction for the Digital Customer Sucess Team to ensure optimal performance against set plans and standard processes including providing mentorship and coaching to help team reach full potential <li> <ul>What Youll Bring <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=13 dataarialevel=1>57+ years in Customer Success program management in SaaS with demonstrable experience designing techtouch processes automation and CRM tools <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=14 dataarialevel=1>2+ years in building a Digital Customer Success program with proven results <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>2+ years of people management experience <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Proven experience with collecting understanding and using data and in building and scaling operational tools <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>A deep understanding of programs that help drive product adoption growth customer loyalty and customer retention <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Demonstrated success with crossfunctional coordination including planning execution tracking decisionmaking and goal management <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Experience with AB testing segmentation personalization and other customer engagement optimization techniques including email campaigns inapp experience webinarsevents and certifications <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Experience with defining and leading digital engagement strategies <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Demonstrated progressive experience with Digital Programs Customer Marketing or related experience with a technical SaaS or subscription software service <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Passion for continuous iteration and experimentation with the ability to be datadriven amp analytical and to measure the business impact of solutions <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Strong communication skills able to collaborate with a variety of collaborators including leadership and crossfunctional teams including Customer Success Managers Account Executives Marketing and Product teams <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Excellent organization skills experience leading project plans meeting deadlines and proactively raising blockers or risks <li> <ul>Nice to Have <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=11 dataarialevel=1>Experienced leading crossfunctional initiatives in midsized or large organizations <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=12 dataarialevel=1>Experience with Requirements Management Application Lifecycle Management or Product Lifecycle Management products <li> <ul>Perks and Benefits <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Virtual first and culturally diverse work environment spanning 8 countries <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Ambitious and fun work with a chance to define distinct companyshaping tangible contributions <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Comprehensive and affordable medical dental and vision plans with pretax savings accounts and a generous 401k employer match<li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>12 weeks of paid parental leave to bond with your new family member<li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Emphasis on learning and development at all levels with a subscription to LinkedIn Learning <li> <ul>At Jama Software we welcome passionate individuals who have the unrestricted right to work in the United States including natural citizens and Green Card holders and reside in eligible states to join our team Jama Software participates in EVerify and will provide the federal government with your Form I9 <div> If you get to this point we hope youre feeling excited about the job you just read Even if you dont feel that you meet every single requirement we still encourage you to apply Women BIPOC LGBTQ and other underrepresented groups are highly encouraged to apply Were eager to meet people that believe in Jama Softwares mission and can contribute to our team in a variety of ways not just candidates who check all the boxes Jama Software is an Equal Opportunity Employer Qualified applicants will be considered without regard to race color religion sex national origin age veteran status sexual orientation gender identity disability genetic information or that of their relatives friends or associates or any other characteristic protected under federal state or applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment Please contact us at recruitingjamasoftwarecom to request an accommodation <div>

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Support Analyst

Company: CSE Software

Location: Peoria, IL

Posted Mar 10, 2024

CSE Software Inc is a custom digital solutions provider that has been delivering results since 1990 CSE is a privately held womanowned business seeking a fulltime onsite individual to join our Support Analyst team in Peoria IL This individual will have the knowledge and experience of working with desktop applications with an understanding of PC software and operating Systems An ideal candidate will also have a customerfocused attitude along with the ability to be extremely organized efficient and selfmotivated Qualifications <ul><li>Experience with PC software troubleshooting <li> <li>Experience with help desksupport center experience <li> <li>Some experience with SQL and Microsoft products a plus <li> <li>Excellent written and verbal communication skills <li> <li>Outstanding proven customer service skills <li> <li>Ability to work in a team environment as well as individually <li> <li>Possess organizational skills <li> <li>Ability to prioritize tasks from multiple people <li> <li>Possess problem assessment and problem solving skills <li> <li>Keen attention to detail and accuracy <li> <li>Professional <li> <li>Availability to work flexible schedule is a must <li> <ul>If youre interested in an exciting and fast paced career in a fun high tech company join us we work hard and play hard We offer an excellent compensation package including Salary based on experience and benefits including 401k health insurance paid holidays and paid time off This position does not include sponsorship for United States work authorization CSE Software Inc hires without regard to race color religion sex age national origin ancestry sexual orientation marital status pregnancy military status unfavorable discharge from military service or disability An Equal Opportunity Employer

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Implementation Specialist - Remote (1839)

Company: Asure Software

Location: Tampa Bay, FL

Posted Mar 10, 2024

Who we are Over 500 employees strong Asure sees Human Capital Management HCM through the lens of entrepreneurs and executives with an owners mentality We help businesses develop their Human Capital to get to the next level stay compliant and allocate their time money and technology toward growth Our HCM platform empowers more than 80000 clients to build great teams and better manage their people while staying compliant in an everchanging HR legislative landscape Asures HCM offering includes Payroll amp Tax HR and Time amp Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department Must live in or be willing to relocate to one of the following states to be eligible for hire Florida Vermont Tennessee Texas New York Washington Nebraska North Carolina Arizona Rhode Island New Jersey California Missouri Michigan Massachusetts or Illinois Major Duties and Responsibilities <ul><li> Implement corporate or departmental policies procedures and service standards in conjunction with management<li> <li> Confer with customers by telephone or video calls and email to provide information about products and services<li> <li> Answer customer inquiries regarding system access or system questions to resolve problems<li> <li> Ask questions in accordance with instructions to obtain various specified information such as clients primary and HR contact employee headcount and work locations<li> <li> Compile information about new accounts enter account information into CRM system and support ongoing data maintenance<li> <li> Investigate and correct errors on implementation cases and accounts in CRM system or HR Compliance Library<li> <li> Input data such as updated client information into CRM system<li> <li> Relay client concerns to the HR Consulting management team<li> <li> Prepare responses to correspondence containing routine inquiries<li> <li> Retrieve corporate documents or case records<li> <li> Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken to resolve issues <li> <li> Work to determine rootcause issues identify trends and increase customer satisfaction <li> <li> Work crossdepartmentally with other groups to assist with client support to resolution and promote One Asure<li> <li> Provide administrative support<li> <li> Performs other duties as assigned to support overall departmental and Asure client needs<li> <ul>Qualifications and Requirements <ul><li> High SchoolGED or equivalent combination of education and experience At least 1 year of experience in clientfacing support role <li> <li> Prior exposure to HR Support highly preferred<li> <li> Demonstrated ability to manage and resolve client complaints<li> <li> Outstanding verbal and written ability to correspond with clients stakeholders and the HR team<li> <li> Initiative good judgment and a high standard of professional business ethics Professional manner required in appearance speech and presentation of self and developed materials<li> <li> Ability to maintain highly confidential information received from clients and Asure<li> <li> Excellent customer service and project management skills<li> <li> Ability to handle frequent interruptions from clients and coworkers and easily adapt to ambiguous situations<li> <li> Must be highly organized and work independently with a moderate level of supervision<li> <ul>Benefits <ul><li>Medical Dental Vision HSA FSA effective day 1<li> <li>Basic Life A+D and STD<li> <li>401K Program<li> <li>Employee Stock Purchase Program<li> <li>PTO<li> <ul>Our Mission To provide Human Capital Management HCM software and services that help companies grow while nurturing a culture of growth around us <ul><li>Helping customers grow by getting the most from their human capital<li> <li>Helping our employees grow personally and professionally<li> <li>Growing relationships in our communities that inspire goodness<li> <li>Grow shareholder value<li> <ul>Our Vision Be the most trusted Human Capital Management resource to entrepreneurs everywhere Our Values Reflect who we are and what we stand for as a company <ul><li>Embrace Change<li> <li>Lead with Integrity<li> <li>Own the Outcome<li> <li>Deliver Awesome<li> <li>Be a Good Human<li> <ul>We are an equal opportunity employer Criminal background checks conducted at employment offer NO AGENCIES PLEASE Any unsolicited resumes sent to Asure Software from a third party such as an Agency including unsolicited resumes sent to Asures mailing address fax machine or email address directly to employees or hiring managers will be considered Asure property Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume

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