Jobs at Headway
1,959 open positions
Manager, CX Workforce Management
Company: Headway
Location: Remote
Posted Dec 14, 2023
To learn more, click here. San Francisco. You have a strong understanding of CX metrics, processes and tools You are a natural “builder” and enjoy the challenge of figuring something out for the first time You have a bias to action towards driving and implementing process improve quality and increase efficiency You’re an analytical and creative problem solver: you dig into challenges, quantify them, and create “handmade” solutions You can connect the dots with a data-driven approach to optimize the customer experience You have passion for Headway’s mission Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A: $150,000 Group B: $135,000 Group C: $120,000 Examples of cities located in each Compensation Grouping: Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway participates in E-Verify. The person in this role is analytical, operationally excellent, and unflappable in a fast-moving environment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) You will: Own all forecasting and planning Build short- and long-term forecasts that accurately predict contact arrival patterns (email/chat/phone), headcount needs, and operational costs Update forecast with actual results, adjusting based on current trends, goals, staffing levels and market conditions Monitor, track, analyze results and provide insights versus budget and forecasts to understand trends and identify process improvement opportunities Work with cross-functional partners to coordinate new provider- and patient-facing initiative forecasts and staffing ramp ups Optimize CX staffing Oversee real time adherence (RTA) to schedule and make changes as needed, including Playlist management Oversee CXA scheduling, accounting for trainings, meetings, coaching sessions, events and activities Recommend new training classes, both internally and externally Advise BPO management regarding staffing and scheduling Collaborate with CX leadership team to deliver productivity improvements Oversee workforce data and reporting Manage WFM reporting strategies and processes for internal and external teams Produce executive level reporting and analysis for service level and productivity metrics Provide daily, biweekly, and monthly intraday performance and historical trends reporting to leadership Develop and provide agent, supervisor, and manager reporting/dashboards designed to support performance management You’d be a great fit if... At least 6-8 years of experience in Workforce Management in a Customer Support organization, with 3 years of leadership experience You have a deep passion for the customer experience with a proven track record of driving innovation and optimization in a fast-paced tech environment You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. You will play a key role in improving the foundation that allows us to deliver on key metrics like response time, productivity, and forecast accuracy. You’ll create the infrastructure for our capacity planning, forecasting and scheduling to ensure we have the right agents, in the right place, at the right time.
Senior Data Analyst
Company: Headway
Location: Remote
Posted Dec 16, 2023
To learn more, click here. San Francisco. Headway participates in E-Verify. Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development LI-AC1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. You will: Become a trusted strategic partner to our operations and business teams (growth, revenue, and customer success), and work with them to define analytics requirements, identify important questions, and help answer them with data. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Collaborate with Data and Product Analysts, Data Engineers, Data Scientists, and stakeholders across the company to model data in a scalable way and present it in an impactful and digestible way that leads to better business decisions. Bonus: Experience with Palantir Foundry, Snowflake, and/or dbt Fluency with Python or another language for statistical analysis Our interview process After you apply to Headway, here are some details of what to expect during the interview process.
Senior Associate, Strategy & Operations
Company: Headway
Location: Remote
Posted Dec 15, 2023
To learn more, click here. San Francisco. Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Group A: $130,000 Group B: $117,000 Group C: $104,000 Examples of cities located in each Compensation Grouping: Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway participates in E-Verify. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. You are a team builder. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core patient experience processes and achieve team OKRs. Can drive complex analyses and translate into key actionable insights, projects and OKRs. You are a collaborator.
Senior Product Designer
Company: Headway
Location: Remote
Posted Dec 03, 2023
To learn more, click here. San Francisco. Headway participates in E-Verify. Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. You have experience with working across cross-functional partners, with the ability to present, motivate and inspire others. You’re inspired by complex customer problems, early stage product development, setting vision, and helping teams hold a high bar for craft. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) Contribute to the team culture, process, foundation and help grow a world class start-up design team. You are motivated by our mission.
Technical Support Engineer
Company: Headway
Location: Remote
Posted Dec 02, 2023
To learn more, click here. San Francisco. Headway participates in E-Verify. Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development LI-CA1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) We'll send over all the details, including specifics on employee equity, and congratulatory messages from excited future team members! Initial screen: You’ll connect with someone in recruiting, so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. Headway is committed to the full inclusion of all qualified individuals. First round: You'll meet with a Technical Support Engineer on the team to do some live coding and learn more about the engineering team.
Lead, Strategy & Operations
Company: Headway
Location: Remote
Posted Dec 02, 2023
To learn more, click here. San Francisco. You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A: $150,000 Group B: $135,000 Group C: $120,000 Examples of cities located in each Compensation Grouping: Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway participates in E-Verify. You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy. Additionally, this person should be passionate about working within a fast-paced, growing, and innovative environment. Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) You’ll be great for this role if you: 5-7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
Associate, Strategy & Operations
Company: Headway
Location: Remote
Posted Dec 24, 2023
Headway, a mental health care company founded in 2019, aims to revolutionize the mental health system by providing a national network of insurance-accepting therapists. With over $225m in funding and a diverse team of 25,000 providers, Headway is committed to making mental healthcare accessible to all. The company is seeking an Associate, Strategy & Operations to design and build foundations for various initiatives, collaborate cross-functionally, and drive data-driven strategies. The role requires 2-3+ years of operations/consulting experience, adaptability, and a self-starter mindset. Compensation ranges from $84,000 to $105,000 based on location, with benefits including medical, dental, vision, 401K, and therapy reimbursement.
Business Operations Lead
Company: Headway
Location: New York City, NY
Posted Dec 02, 2023
To learn more, click here. We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. San Francisco. Headway participates in E-Verify. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. Telecommuting permitted. Education Requirements: Bachelor's Degree in Operation Research, Mathematics, Economics or a closely related technical or quantitative field. Experience Requirements: 24 months (2 years) of experience in the job offered or as Associate Consultant, Systems Analyst, Strategy Consultant, or a related occupation Salary range $150,000 to $250,000 per year. Therapymatch, Inc. (dba Headway) has a full-time Business Operations Lead position in New York, New York.
Senior Security Software Engineer
Company: Headway
Location: Remote
Posted Dec 14, 2023
To learn more, click here. San Francisco. Headway participates in E-Verify. Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development LI-AC1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Tools we use: Cloud security: Lacework Languages: Python 3, TypeScript Libraries: FastAPI, SQLAlchemy, React Datastores: Postgres, Redis Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka Monitoring: Datadog, PagerDuty Version control: Github Vulnerability Management: Snyk, Semgrep Projects we’re working on: There is a lot that we're building at Headway, but here are a few projects to give you an idea of the problems we're tackling in security. You enjoy tackling deep technical problems, sometimes operating as a leader of new security or engineering initiatives. Final rounds: You’ll meet several more team members for technical and non-technical interviews, including our Head of Infrastructure who this role reports to, and leave with a fuller picture of what it’s like to work at Headway.
Director, Corporate Communications
Company: Headway
Location: Remote
Posted Dec 10, 2023
To learn more, click here. social), awards and more Develop well-written, effective content including blogs, thought leadership content (e.g. placed op-eds), and more Own earned social media channels end-to-end, leading content creation and execution for corporate brand efforts across LinkedIn, Twitter, Facebook and Instagram Staff executives and interface with advisors, Board members, partners and more Ensure spokespeople are ready for public-facing opportunities, aligning on briefs for panels, media interviews, etc Build deeply trusted relationships with colleagues across product, patient & provider marketing, clinical, business development, customer success, growth, CX, engineering, talent and more You’d be a great fit if... You have 7-10 years of experience leading corporate communications in high-growth, tech-enabled companies (preferably within the healthcare space) You are an exceptional written and verbal communicator, with an ability to translate Headway’s value proposition and insights into compelling narratives You’re gritty, results-oriented, and excited by owning ambitious comms projects at an early-stage startup You’re tenacious, creative, and persistent when identifying new media opportunities Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A: $185,000 Group B: $166,500 Group C: $148,000 Examples of cities located in each Compensation Grouping: Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. San Francisco. Reporting to our Head of Payer Marketing and Communications, you will shape our comms strategy and expand our reach via media, social channels, announcements, owned content, speaking opportunities, and more. Headway participates in E-Verify. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. You will… Take a seat at the helm to grow a consistent and impactful drumbeat via Headway’s PR & communications function, taking one of the fastest growing companies and building a brand of deep trust across multiple audiences Conceptualize and manage thought leadership and brand opportunities Cultivate ongoing relationships with media and key public affairs stakeholders Monitor the beat of the market, finding organic opportunities for Headway to lead the conversation Maintain a critical eye, consistently weighing risk-reward with PR and media opportunities Build a longitudinal strategy that impacts corporate goals, showing measurable impact via PR and comms tactics; be performance-obsessed, leading campaign recaps, and quantifying impact towards ambitious OKRs Own pen on press releases, pitches, messaging points, FAQs, announcement collateral (e.g. Moreover, the right candidate will be a phenomenal writer and messaging expert, with a keen ability to translate complex healthcare and technology concepts into accessible messages to distinct audiences.
Senior Manager, Marketing Campaigns
Company: Headway
Location: Remote
Posted Dec 09, 2023
To learn more, click here. You lead by values, empathy, and by setting an example. San Francisco. Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A: $185,000 Group B: $166,500 Group C: $148,000 Examples of cities located in each Compensation Grouping: Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Foster a culture of speed, experimentation, and collaboration. Headway participates in E-Verify. Strong appreciation for the art of marketing, thinking outside the box to elevate our brand design, messaging and creative. Manage, build, and coach a high-performing team that consistently achieves targets. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!)
Community & Inclusion Associate
Company: Headway
Location: Remote
Posted Dec 08, 2023
To learn more, click here. lead our Company Shoutouts (Kudos channel, Headwayversaries/promotions, etc.) San Francisco. Headway participates in E-Verify. Invest in our DEI&B and ERGs community Implement a new DEI&B/ERGs System Act as DEI&B Committee/ERGs & People & Headwegia liaison Execute DEI&B / ERGs roadmap initiatives Provide support to Major In-Person Company Events You’d be a great fit if: You have a minimum of 1-2-years of experience working on people teams at a high growth start-up in a community and/or people operations capacity You love to build new things and are extremely passionate about building relationships You have a curiosity and drive to learn the ins and outs of Community & Inclusion You can multitask and work quickly without sacrificing attention to detail You are resourceful and ready to help others whenever needed Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Group A: $85,000 Group B: $76,500 Group C: $68,000 Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected] Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. Join us, and make an impact. We’re looking for a gritty, relationship-obsessed team player to support operations across physical and remote experiences & workspaces, company events and DEI&B/ERGs. including Offsites/Onsites Guidelines etc.)