Jobs at HopSkipDrive
263 open positions
Case Manager
Company: HopSkipDrive
Location: Remote
Posted Mar 07, 2024
HopSkipDrive is a company that provides innovative, supplemental school transportation solutions to over 400 school districts, charter schools, nonprofits, government agencies, and families. Their mission is to create opportunity for all through mobility, addressing gaps in the current student transportation system. They are committed to equitable educational access for vulnerable populations, including youth in foster care, children experiencing homelessness, and students with disabilities. HopSkipDrive is recognized for its company culture and is rapidly growing, having raised $100M in funding. The Case Manager on their Trust & Safety team will coach platform users on policies and procedures, maintain service levels, and handle support tickets related to Trust & Safety and education.
Rails Engineer III
Company: HopSkipDrive
Location: Remote
Posted Dec 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. A connection to HopSkipDrive’s mission and values ** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, SC, NV, NJ, NY, OR, TX, VA, WA, MO, MI, NM What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. An important focus of this level is developing empathy for the users of their software, whether they be internal employees, customers, or other developers on the team. What you will do: Communicate well with all members of the team Perform well-defined engineering tasks; doesn’t get caught up in the unknown, works to figure it out, asks questions Alert manager/team to any issues preventing their work from being accomplished, asks for help Actively pursue improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and learning to anticipate scaling issues. Above all, they want to build something that fundamentally improves the lives of families. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. HopSkipDrive is also proud to operate as a drug-free workplace. HopSkipDrive is committed to fair and equitable compensation practices. At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking.
Senior Data Analyst
Company: HopSkipDrive
Location: Denver, Colorado, United States
Posted Jan 29, 2024
<p><strong>Who you are<strong><p> <p>Reporting to the Senior Director of Business Intelligence the ideal candidate has a strong foundation in data analytics has a gogetter attitude and the drive to advance their career in a rapidly growing technology company You think like a business owner You are excited to jump in and help your teammates and you’re always thinking of ways to constructively challenge the status quo and improve the business You are an A+ player who is inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fastmoving market You are excited to bring your best everyday to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday<p> <p>At HopSkipDrive we know that to tackle our toughest challenges we need different approaches unique perspectives and new ways of thinkingnbsp We are building a team of creative problemsolvers from many different backgrounds<p> <p>nbsp<p> <p><strong>Your Role<strong><p> <p>As a Senior Data Analyst you will empower people in the company to take informed actions Deliverables will be what we call data products but also thought leadership and troubleshooting You will help stakeholders enhance their data product portfolionbsp<p> <p>Specific daytoday responsibilities<p> <ul> <li>Lead data product projects and larger projects from scoping to delivery<li> <li>Create actionable Tableau dashboards with attention to usability<li> <li>Create trustworthy and standardized data to expose an accurate and consistent view of the business<li> <li>Partner with stakeholders to strategically evolve the data products they use<li> <li>Help analysts utilize existing data and information resources<li> <li>Investigate data discrepancies<li> <li>Work with data producers on data improvement initiatives<li> <li>Improve our internal support processes and efficiency<li> <ul> <p><strong>Skills and Experience<strong><p> <ul> <li>5+ years of handson data analytics experience with direct stakeholder interactions<li> <li>Experience working as an individual contributor on a business intelligence team<li> <li>Ability to apply rigorous data analysis techniques and the judgment of when to do so<li> <li>Strong experience developing solutions using Tableau SQL including performance tuning and ExcelSheets<li> <li>Experience with data quality and developing auditable data products<li> <li>Experience building solutions with data collection integration and warehousing<li> <li>Excellent verbal and written communication skills to tell data stories<li> <li>Ability to thrive in a fastpaced work environment<li> <li>Highly selfmotivated learner with attention to detail<li> <ul> <p>nbsp<p> <p><strong>Nice to have experiencenbsp<strong><p> <ul> <li>Statistical competence<li> <li>Familiarity with GitHub ClickUp DataGrip<li> <li>Familiarity with data transformation lineage and low code tools<li> <li>Experience with Python and Unix shell<li> <li>Data governance<li> <ul> <p>nbsp<p> <p><strong>What you will get<strong><p> <p>We want you to be an owner in our company and share in executing our vision so every fulltime employee has equitynbsp In addition we offernbsp flexible vacation medical dental vision and life insurance 401k FSA and an opportunity to work for a uniquely positioned VCbacked company in a hugely attractive space with significant upside potentialnbsp<p> <p>nbsp<p> <p>HopSkipDrive is committed to fair and equitable compensation practices The salary range for this role is $100000 $120000 This compensation will ultimately be in line with the location in which the position is filled Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience skill set certifications and specific work location The total compensation package for this role also includes equity stock options<p> <p>nbsp<p><br><br>Please mention the word RESTORED and tag RNTIuMTYwLjExMS41Ng== when applying to show you read the job post completely RNTIuMTYwLjExMS41Ng== This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human
Marketing Coordinator
Company: HopSkipDrive
Location: Remote
Posted Dec 23, 2023
HopSkipDrive is a company that aims to create opportunity for all through mobility, offering innovative school transportation solutions. They are committed to equitable educational access for vulnerable populations and are recognized for their company culture. The Marketing Coordinator role involves supporting event logistics, creating marketing emails, and assisting with campaign performance reporting. The company offers competitive compensation, equity, and benefits.
CareDriver Compliance Manager
Company: HopSkipDrive
Location: Remote
Posted Dec 21, 2023
HopSkipDrive is a company that aims to create opportunity for all through mobility, offering innovative school transportation solutions. They are committed to equitable educational access for vulnerable populations and have been recognized for their company culture. They are rapidly growing and seeking a Compliance Manager to design and monitor control systems, manage a team, and contribute to execution. The role offers equity, competitive compensation, and benefits.
Senior Data Analyst
Company: HopSkipDrive
Location: Denver, Colorado, United States
Posted Jan 29, 2024
<p><strong>Who you are<strong><p> <p>Reporting to the Senior Director of Business Intelligence the ideal candidate has a strong foundation in data analytics has a gogetter attitude and the drive to advance their career in a rapidly growing technology company You think like a business owner You are excited to jump in and help your teammates and you’re always thinking of ways to constructively challenge the status quo and improve the business You are an A+ player who is inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fastmoving market You are excited to bring your best everyday to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday<p> <p>At HopSkipDrive we know that to tackle our toughest challenges we need different approaches unique perspectives and new ways of thinkingnbsp We are building a team of creative problemsolvers from many different backgrounds<p> <p>nbsp<p> <p><strong>Your Role<strong><p> <p>As a Senior Data Analyst you will empower people in the company to take informed actions Deliverables will be what we call data products but also thought leadership and troubleshooting You will help stakeholders enhance their data product portfolionbsp<p> <p>Specific daytoday responsibilities<p> <ul> <li>Lead data product projects and larger projects from scoping to delivery<li> <li>Create actionable Tableau dashboards with attention to usability<li> <li>Create trustworthy and standardized data to expose an accurate and consistent view of the business<li> <li>Partner with stakeholders to strategically evolve the data products they use<li> <li>Help analysts utilize existing data and information resources<li> <li>Investigate data discrepancies<li> <li>Work with data producers on data improvement initiatives<li> <li>Improve our internal support processes and efficiency<li> <ul> <p><strong>Skills and Experience<strong><p> <ul> <li>5+ years of handson data analytics experience with direct stakeholder interactions<li> <li>Experience working as an individual contributor on a business intelligence team<li> <li>Ability to apply rigorous data analysis techniques and the judgment of when to do so<li> <li>Strong experience developing solutions using Tableau SQL including performance tuning and ExcelSheets<li> <li>Experience with data quality and developing auditable data products<li> <li>Experience building solutions with data collection integration and warehousing<li> <li>Excellent verbal and written communication skills to tell data stories<li> <li>Ability to thrive in a fastpaced work environment<li> <li>Highly selfmotivated learner with attention to detail<li> <ul> <p>nbsp<p> <p><strong>Nice to have experiencenbsp<strong><p> <ul> <li>Statistical competence<li> <li>Familiarity with GitHub ClickUp DataGrip<li> <li>Familiarity with data transformation lineage and low code tools<li> <li>Experience with Python and Unix shell<li> <li>Data governance<li> <ul> <p>nbsp<p> <p><strong>What you will get<strong><p> <p>We want you to be an owner in our company and share in executing our vision so every fulltime employee has equitynbsp In addition we offernbsp flexible vacation medical dental vision and life insurance 401k FSA and an opportunity to work for a uniquely positioned VCbacked company in a hugely attractive space with significant upside potentialnbsp<p> <p>nbsp<p> <p>HopSkipDrive is committed to fair and equitable compensation practices The salary range for this role is $100000 $120000 This compensation will ultimately be in line with the location in which the position is filled Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience skill set certifications and specific work location The total compensation package for this role also includes equity stock options<p> <p>nbsp<p><br><br>Please mention the word RESTORED and tag RMTMuOTMuMjM5LjI1MA== when applying to show you read the job post completely RMTMuOTMuMjM5LjI1MA== This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human
Regional Account Manager-Indianapolis
Company: HopSkipDrive
Location: Remote
Posted Dec 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. HopSkipDrive is also proud to operate as a drug-free workplace. Equal Opportunity Employer HopSkipDrive is proud to be an equal opportunity employer. HopSkipDrive is committed to fair and equitable compensation practices. The total compensation package for this role also includes equity stock options. The Regional Account Manager role is key to HopSkipDrive’s success and offers significant career growth opportunities within the company. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list.
Director, Ride Experience
Company: HopSkipDrive
Location: Remote
Posted Dec 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. What you'll need: 8+ years of product management, operations optimization, or related experience, ideally with time both at startups where you’ve helped launch new products and at larger companies where you’ve developed solutions that scale Direct experience in logistics, transportation, rideshare, or a similar real-time marketplace is preferred Experience working closely with product management or engineering teams to implement product fixes to operational issues Experience leading cross-functional initiatives with executive visibility Skilled at analyzing data in SQL and / or Tableau Bachelor's degree ** This role will be fully remote from a state where we do business AZ, CA, CO, FL, IL, KS, MD, MI, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. Work closely with marketing, operations, and support teams to roll out changes and ensure all users, external and internal, are well-informed and trained. You are user-centered, data-driven, and pragmatic. What you will do: Become the business owner for HopSkipDrive’s daily ride experience, with a mandate to improve the interplay of our apps, systems, and real-world users — ride organizers, riders, CareDrivers, and our Safe Ride Support specialists — in the quest to facilitate as many perfect rides as possible. This role will influence product, process, and operational changes; you will take a holistic view and seek improvement where it’s most impactful. At the same time, you drive alignment and shared purpose by championing a clear vision, goals, and a roadmap for achieving them. Establish a solid understanding of our users and empathy for their needs, as well as expertise in the detailed workings of our marketplace just before, during, and right after the ride occurs. You are an excellent communicator who leads with empathy, curiosity, and a collaborative approach.
CareDriver Support Specialist
Company: HopSkipDrive
Location: Remote
Posted Mar 07, 2024
<div> <p><strong>Who we are<strong><p> <p>HopSkipDrives mission is to create opportunity for all through mobility Our innovative supplemental school transportation solutions are used by over 600 school districts charter schools nonprofits government agencies as well as busy families to safely and reliably get kids where they need to go<p> <p>Student transportation is the largest mass transit system in the US The way kids get to and from school has a direct impact on our kids families schools and communities While school districts spend $28 billion annually on transportation only 30 of kids get to school on a bus The current system can no longer meet all the transportation needs of our districts schools and families and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day<p> <p>HopSkipDrive is taking a different approach to arranging safe reliable school transportation that meets needs that arent being addressed by the current system helping to fill gaps and supplement the student transportation options available We create personalized transportation solutions for the one to the many and everything in between<p> <p><strong>Were a company with heart<br ><strong>Our partnerships with school districts child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations including youth in foster care children experiencing homelessness and students with disabilities <p> <p>We understand that the difference between struggle and success can sometimes be as simple as the ability to show up which is why were on a mission to use innovative technology coupled with operational expertise and new ways of thinking to help kids reach their full potential by providing a safe dependable way to get them where they are going<p> <p><strong>Were an awesome place to work<strong><strong><br ><strong><strong><br ><strong>Our company culture has been wellrecognized HopSkipDrive has been named to Fast Companys Most Innovative Companies list as well as Best Places to Work lists from Built In LA Comparably Inc and the Los Angeles Business Journal Comparably also named us a Best Company for Professional Development as well as to its Best CEO and Best CEOs for Women lists<p> <p><strong>Were growing rapidly<strong><strong><br ><strong><strong><br ><strong>Founded by three moms as a solution to their own transportation challenges we now operate across over 13 states across the country We continue to expand at a rapid pace making the Inc 5000 list four times as well as the Deloitte 500 FastGrowing Technology list HopSkipDrive has raised $100M in funding to date<p> <div> <p><strong>Who you are<strong><p> <p><span>You are looking for a challenging and rewarding experience You are inspired by our vision and the opportunity to define a new category in an incredibly fastgrowing market You are excited to learn grow and collaborate so we can achieve our mission of creating opportunity for all through mobility<span><p> <p><span>At HopSkipDrive we know that challenges require different approaches unique perspectives and new ways of thinking We are building a team of creative problemsolvers from many different backgrounds<span><p> <p><span>You thrive in a fastpaced startup environment<span><strong> <strong><span>You are honest and exhibit high integrity You are proactive and excited to bring new ideas to the company You solicit feedback and are open to criticism You adjust quickly to changes in priorities and conditions and cope effectively with complexity and change You have high attention to detail<span><p> <p><span>You are an excellent communicator who enjoys collaborating with others and mentoring other engineers Above all you want to build something that fundamentally changes the lives of families for the better<span><p> <p> This role will be fully remote from a state we are an employer in <strong datastringifytype=bold>AZ CA CO FL IL KS MD MI MO NC NJ NM NV NY OK OR SC TN TX UT VA WA WI<strong><p> <p><u><strong>What youll do<strong><u><p> <ul><li>Respond to a wide range of user questions quickly and clearly<li> <li>Take ownership of solving user problems through effective probing<li> <li>Troubleshoot our website and app iPhone and Android<li> <li>Provide Omnichannel support via phone email text and chat<li> <li>Surface complex and emerging issues and suggest changes to improve our service<li> <li>Contribute to our growing library of content including macros and internal knowledge base<br >articles<li> <li>Provide solutions that align with HopSkipDrives brand purpose and policies<li> <ul><p><span><strong><u>What you will get<u><strong><span><p> <p><span>We want you to be an owner in our company and share in executing our vision so every fulltime employee has equity In addition we offer flexible vacation medical dental vision and life insurance 401k FSA and an opportunity to work for a uniquely positioned VCbacked company in a hugely attractive space with significant upside potential <span><span>H<span><span>opSkipDrive is committed to fair and equitable compensation practices The salary range for this role in is $1800 hr to $1900 hr This position is remote and as such compensation will ultimately be in line with the location in which the position is filled Final compensation for this role will be determined by several factors such as a candidates relevant work experience skill set certifications and specific work location The total compensation package for this role also includes equity stock options<span><p> <p><br ><br ><p><div> <p><strong>Equal Opportunity Employer<strong><p> <p><span>HopSkipDrive is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected class HopSkipDrive is also proud to operate as a drugfree workplace<span><p> <div>
Safe Ride Support Specialist - Part Time
Company: HopSkipDrive
Location: Remote
Posted Dec 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. What you'll need: 1+ years customer service experience in a call center high volume environment Performance metrics environment experience meeting or exceeding indicators Collaborating with team members, working closely with supervisors, managers and other team members Troubleshooting, Google suite and Macbook experience is highly preferred ** This role will be fully remote from a state we are an employer in AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, SC, NV, NJ, NY, OR, TN, TX, VA, WA, MO, MI What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity In addition, for full time employees we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. The Safe Ride Support Specialist is responsible for handling incoming and outbound customer calls to address inquiries, provide information, and resolve issues in a timely manner. Equal Opportunity Employer HopSkipDrive is proud to be an equal opportunity employer. HopSkipDrive is also proud to operate as a drug-free workplace. HopSkipDrive is committed to fair and equitable compensation practices. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. The total compensation package for this role also includes equity stock options for full-time employees.
Engineering Manager- Ruby on Rails
Company: HopSkipDrive
Location: Remote
Posted Dec 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. What you will do: Identify and clear bottlenecks and roadblocks to the team’s success Conduct weekly 1:1s with direct reports Performance management - providing positive and constructive feedback Foster Continuous Improvement mindset amongst team Responsible for the successful planning and delivery of projects Review Pull Requests and promote high code quality and testing standards on the team Identify areas of strategic technical debt, do the cost/benefit analysis for resolving this debt and communicate suggested timelines for prioritizing this to the management team Break up large features and long-term initiatives into smaller deliverables Collaborate with VP of Engineering on technical roadmap Continue to contribute to feature development and bug fixes at the level of a Sr. Software Engineer Exhibit high standards when Interviewing and evaluating prospective engineering candidates What you'll need: 5+ years of professional software engineering 3+ years of professional Ruby on Rails 1+ years managing software engineers Excellent communication skills with technical and non-technical teammates and show a high level of emotional and professional maturity A high level of craftsmanship about your work, the end experience of the user, and impact on overall product Expertise with Agile Software Development practices and able to adopt the appropriate process to fit the needs of a team Successful track record of delivering high-impact projects in a fast-paced environment ** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, SC, NV, NJ, NY, OR, TX, VA, WA, MO, MI What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. Additionally, you identify areas of strategic technical debt, do the cost/benefit analysis for resolving this debt and communicate suggested timelines for prioritizing this to the management team. Above all, you want to build something that fundamentally improves the lives of families. You take responsibility for producing software that is highly available, monitorable, and maintainable over time. You are able to clearly communicate the timeline, scope and risks to your pillar partners, and lead the delivery of major initiatives on clear timelines. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. HopSkipDrive is also proud to operate as a drug-free workplace. HopSkipDrive is committed to fair and equitable compensation practices.
Safe Ride Support Associate Manager
Company: HopSkipDrive
Location: Remote
Posted Dec 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. This role demands attention to detail, and ability to train, coach, and maintain a team of safety specialists. What we’re looking for Primary Responsibilities In partnership with other leaders, help direct, coach, mentor, and develop a team of frontline Safe Ride Support Specialists (both full-time and part-time) Responsible for day-to-day activities and development of a team of 8-10 individuals Ensure proper training, high performance, and team morale Maintain team SLAs, KPIs, and customer satisfaction ratings while providing regular quality assurance checks of specialist work Conduct regularly scheduled 1:1 meetings to ensure mentoring, provide coaching and regular side-by-sides to help ensure top quality and results with team Monitor and jump into the phone queue and assist with live ride situations as needed Work directly with platform users to handle high-touch escalations with exceptional customer service skills; serve as a subject matter expert for the team Work cross-functionally within the HopSkipDrive team to ensure platform users have quality experiences Partner with the Training Manager and key stakeholders to improve team onboarding, training, and quality, while working directly with new hires to train them on all processes and protocols Flexible schedule, rotating availability and coverage outside of standard work hours in the event of an emergency; willing to work off hours, weekends, and holidays as needed Take on special projects as directed by the Sr. Operations Manager Qualifications An A+ player who is building a challenging and rewarding career; previous experience in the tech industry a plus 2-3 years in a team lead role or experience managing a team of direct reports; particularly working in a startup customer service, call center, or live operations environment Outstanding interpersonal, customer relations, and communication skills; must be able to engage empathetically with the team and with the HopSkipDrive community Ability to coach and provide support to team members; monitor and assess performance of self and teams, and make improvements or take corrective action Ability to use discretion when discussing confidential personnel or consumer-related issues; remain customer-centric when managing communications and issues Strong verbal and written communication skills, able to communicate in a clear, constructive, and professional manner Self-motivator, strong organization skills, ability to problem-solve and handle complex scenarios Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues Proficiency in business systems, including Google Workspace, Microsoft Suite, and CRM (Tableau experience a plus) An outgoing attitude with an entrepreneurial, execution-focused, get-things-done mindset Demonstration of regular, consistent, and punctual attendance ** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, UT, VA, WA** What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. As a leader of a safety team, every decision you make puts the platform's safety first and you’re willing to do what needs to be done to ensure platform safety, which may mean leaning in to support your team during early morning, late evening, or weekend shifts as needed. At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. You have an intense drive and work ethic, a passion for our brand and our mission, and a willingness to put in the extra hours it takes to make it all work. While being a mentor and developing your team is your primary responsibility, you must have the ability to context switch to handle real-time ride support, provide excellent customer service for escalated situations, problem-solve, and use your knowledge of our safety processes and protocols to ensure resolution is met.