Jobs at ICON Plc
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Account Manager (3539)
Company: GBG Plc
Location: Atlanta, GA
Posted Nov 22, 2023
People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Collaboration: Liaise with the sales, product, and technical teams to ensure comprehensive support for each client. Maybe you too could make a difference. The ability to autonomously plan your workload and focus on the right priorities Good problem-solving and time management skills Proven ability to handle multiple projects simultaneously Highly organized and detail-oriented Additionally You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Continuous Learning: Stay updated on industry trends, our product offerings, and best practices in account management to provide the best advice and service to clients. Performance Tracking: Monitor client satisfaction metrics, taking proactive steps to address any issues or areas of concern. A highly motivated individual, that brings energy and confidence, that can work as part of a team; A self-starter with a "can do" attitude able to operate in an autonomous, hands-on environment Benefits We have a vision to have the best and most engaged team members in the industry. Client Relationship Management: Foster strong, long-lasting relationships with clients, acting as their primary point of contact and ensuring their needs are met in a timely and satisfactory manner.
Senior Channel Account Manager (Vector VMS) UK, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Nov 09, 2023
Conduct Yearly Health Check for Partners Skills and Experience: Bachelor’s Degree or relevant experience Proficient with Google G Suite, Excel, Word, and PowerPoint. Analytical ability to review data and or presentations to identify trends in customer activity as it relates to marketplace or internal initiatives Good understanding of the Staffing Industry and the utilization of contingent labor either from the client's perspective or previous experience working for a staffing agency Ability to learn new technologies and/or enhancements to technology swiftly Organizational, time management, and project management skills Strong analytical and problem-solving skills Strong written communication skills Previous experience presenting to client stakeholders Previous experience in a customer-facing position Strong verbal and in-person presentation skills, with a proven ability to lead meetings with executive-level stakeholders Experience with data warehouse reporting, such as Business Objects preferred Previous experience with software products and SaaS environments is preferred We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Administers quality control programs, including annualized assessment of tool configuration, and brings forth recommendations to partner/client to ensure partner/client satisfaction and expansion Develop and execute account strategy plans related to client/partner retention, client/partner satisfaction, and solution expansion. Maintain and grow revenue by Partner. Partner with other Vector teams (Product Management, Services, Support and Operations) to drive customer success and identify potential revenue opportunities Works closely with Services and Support teams to resolve customer escalation issues Provide overall operation support with the following categories: Reporting and Analytics, CRs and SOWs, Training and ERs and Program Support Communicate with partners/clients about new releases and product features on a regular basis. Presents business reviews with client/partner data and alignment to client/partner strategic direction and optimization opportunities Develops and maintains the long-term Partner/Client Engagement Plan used for business alignment and forecasting Responsible for onboarding and training new VMS vendors for the particular client portfolio as required Provides support to client-vendor community as required Analyzes statistics regarding employment and market data to provide clients with industry market data and trends Retain existing contract value and terms while ensuring long-term partner/client revenue retention; identify, negotiate, and close new business opportunities within the existing client/partner base to increase total revenue through relationship-driven, strategic solution selling CAM is involved in individual account selling as needed by their assigned partners Provide Operations support for invoicing items, including aging etc. Business Development/Sales growth in assigned MSP partners and their direct end clients Responsible for new booking targets and hitting partner revenue thresholds Responsible for management and operational support of assigned partner/client contracts, including meeting established contractual obligations by maintaining and following a SOP (Standard Operating Procedures) Create the SOP (Standard Operating Procedures) Assists partner/client to improve the efficiency and effectiveness of the overall program in the end client environment. Duties and Responsibilities: Manages and supports relationships between multiple partner/client personnel and redirects application support issues if needed and maintains visibility to partner/client issues for reporting Consults and collaborates with cross-organizational teams to ensure correct delivery of services and ongoing client contact throughout the client engagement. The CAM will be accountable for the long-term partner's overall success. The Channel Account Manager will have new revenue targets and be responsible for growing those partnerships.
Senior Channel Account Manager (Vector VMS) UK, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Nov 09, 2023
The Channel Account Manager (CAM) is a dynamic role responsible for managing and supporting relationships with partners and clients, driving partner satisfaction and operational delight, and growing partner revenue. The CAM will collaborate with cross-organizational teams to ensure correct service delivery and ongoing client contact. Key responsibilities include business development, sales growth, meeting contractual obligations, improving program efficiency, and developing account strategy plans. The ideal candidate should have a Bachelor's Degree or relevant experience, proficiency in Google G Suite, Excel, Word, and PowerPoint, and a strong understanding of the staffing industry. Previous experience in customer-facing positions, data warehouse reporting, and software products is preferred.
Customer Support Specialist (Open LMS) COL, Bogotá, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Dec 02, 2023
Maintain current product knowledge and learn new products, new features, or new plugins as required. Serve as a Client Advocate/SDM for specific clients, acting as a dedicated support contact and responsible for conducting regular meetings, providing reports, triaging support tickets, coordinating monthly updates or other projects, and escalating any issues internally. Good knowledge of Learning Management Systems (in particular Moodle) Experience working in education technology will be highly regarded Multi-lingual a plus (Spanish, Portuguese) Additional job criteria for Senior Level: 2+ years experience in the Specialist role at Open LMS or 4+ years experience with Moodle as an administrator Ability to work completely independently Proven track record of quality customer service Highly respected by peers and customers alike Managerial discretion Additional job criteria for Principal Level: 3+ years experience in the Specialist role at Open LMS or 5+ years experience with Moodle as an administrator Ability to work completely independently Proven track record of quality customer service Highly respected by peers and customers alike Well known and respected within the entire Open LMS organization as a subject matter expert and resource for a variety of projects both within and outside the traditional scope of this role Managerial discretion We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. in Computer Science or equivalent commercial experience. Provide functional support. Reproduce, troubleshoot, analyse, and resolve customer issues submitted through the support portal quickly and professionally. Job Authorities Assess client needs, determine appropriate course of action, and provide skilled responses in a timely manner Prioritize workload in reflection of customer needs and expected performance levels Decide when to request information from other staff Identify own development needs Job Criteria Relevant tertiary qualification such as a B.Sc. Strong written and verbal communication skills Fluent written and spoken English Passionate about customer satisfaction Demonstrated problem solving skills and ability to multi-task with frequent interruptions A general understanding of computer networks Excellent interpersonal skills and ability to work in teams Exceptional listening, written and oral communication. With manager approval, work on additional projects which positively impact the team or company in addition to other job responsibilities. Additional accountabilities for Senior Level: Complete all of the above responsibilities easily, consistently, and with exceptional quality Take ownership of more complex tickets and difficult customers Lead by example or provide mentorship to less experienced peers on how to handle customer tickets Ability to fill in for peer when they are out of the office, as well as providing leadership when needed if team lead is unavailable Additional accountabilities for Principal Level: Complete all of the above responsibilities easily, consistently, and with exceptional quality Ability to understand a business need and then independently identify and implement a solution to a problem, process, or customer need Increased responsibility for working across teams as a resource available for advanced consulting and highly detailed product knowledge Responsibility for special projects and assignments outside of traditional job scope Key Result Areas Performance objectives are based on the key accountabilities above and are aligned to organisational and team objectives.
Digital Marketing Specialist (LTG) UK, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Dec 02, 2023
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Hubspot, Marketo or Apollo. Knowledgeable of Paid Media technologies (AdWords, LinkedIn, etc). We speak multiple languages, and are inclusive at our core. A good understanding of PPC, SEO, Social, Display, and Tracking. LTG central marketing and sales ops is formed of 30+ people located across the US, UK, Colombia and Australia. Many of us also get involved in corporate initiatives, such as merger and acquisition (M&A) announcements and integrations, company results, etc. So, what team would I be joining? In order to benefit from the fantastic things that LTG has to offer, you will be: Experienced, with at least 4 years digital marketing experience including CMS, marketing automation, paid advertising and developing digital marketing campaigns. We’re an eclectic bunch with a few hidden talents outside of the day job from throwing clay and dance moves, to graffiti, crochet and climbing.
Data Migration Engineer (Breezy HR) India, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Nov 11, 2023
What You'll Be Doing Automate processes to improve our team’s productivity and reliability Migrate new customer data into our system Build custom reports from customer data Support the infrastructure powering Breezy What We're Looking For 2+ years of experience in software development / DevOps 2+ years of experience with Node, Javascript, MongoDB / NoSQL or similar 2+ years of experience with general scripting (bash/python) Experience with Amazon Web Services Experience with Git Self-motivated do-er of things and solver of problems Experience with Unix / Linux based systems Willingness to go above-and-beyond to help our team succeed Always looking for new ways to solve problems Adaptable to new tools, processes and procedures Great communication / documentation skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. You should have scripting and DevOps experience, and know your way around the AWS console. There is the potential for this role to expand to a broad range of additional infrastructure tasks, if desired. This role will also be tasked with automating these processes. This role will migrate (ETL) and export large sets of customer data from start to finish. About The Role We’re looking for a Data Migration Engineer to join Breezy’s infrastructure team. Breezy HR's a globally loved SaaS hiring platform for SMBs.
Marketing Manager (PeopleFluent) US, Raleigh, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Dec 02, 2023
Working knowledge of SEO/SEM, PPC, paid media programs, and Google Analytics. Excellent people skills to interact with third parties, colleagues, and cross-functional teams from product management, sales, pre-sales, and corporate marketing. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Understanding of Human Capital, Talent Management, Learning and/or Talent Acquisition technology/SaaS, industries, and trends is a huge plus. Bachelor's degree in marketing, business, or related field required. Job Requirements/Qualifications 5+ years of B2B, software, or HCM marketing experience. Energetic, high performer with a willingness to take initiative and be resourceful. Work with Account Management and Customer Success to collect case studies, testimonials, speaking interests, etc. Extensive experience in planning and rolling out large-scale/global marketing campaigns, with a clear understanding of funnel metrics, ROI, and the ability to drive results. Assist in and coordinate writing, social media posting, event planning, and project management.
Director of Product Marketing (3553)
Company: GBG Plc
Location: Atlanta, GA
Posted Nov 24, 2023
Next steps As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Leadership: Develop and mentor growing team of product marketing, creative and content managers. Maybe you too could make a difference. Content Creation and Campaign Management: Manage the development of impactful customer-facing content, including white papers, articles, case studies, content upgrades, multimedia and more, to clearly communicate the value, positioning and unique advantages of our solutions and drive product awareness and adoption. You can also check out our career site here. Strategic Marketing Development: Develop, execute and manage go-to-market strategies based on a keen understanding of target markets, customer needs, buying behaviors and competitive offerings to bolster market penetration and brand preference. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life.
Sales Operations Manager (3535)
Company: GBG Plc
Location: Atlanta, GA
Posted Nov 22, 2023
As an equal-opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status, or disability. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure you can thrive. Knowledge of the Salesforce suite of products, sales automation tools, and analytics platforms. People matter at GBG, they make us who we are. Cross-functional Collaboration: Foster collaboration between sales, marketing, finance, and customer success teams. Monitor sales metrics and performance trends, highlighting areas for improvement. Results-driven with a focus on driving sales performance. Salesforce Management: Configure, design, implement, and manage complex Salesforce solutions aligned with business requirements, ensuring scalability, reliability, and performance. Next steps If you're interested, please apply! Customize Salesforce objects, workflows, validation rules, and approval processes to optimize sales team productivity and efficiency.
Accounts Payable Specialist (LTG) US, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Nov 17, 2023
Prefer NetSuite experience. Excellent communication, research, problem solving, and time management skills. High level of accuracy, efficiency, and accountability. Attention to detail. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Strong math and computer skills. Other duties as necessary. Skills & Experience Accounts payable accounting experience. Ability to build relationships with vendors and internal departments. Communicate and respond to inquiries from vendors, employees and management.
Staff Technical Consultant (Open LMS) COL, Bogota, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Nov 09, 2023
Self-paced courses certifications related to the development Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor. Role Description As Staff Technical Consultant, you will be responsible for resolving technical challenges, through projects for custom developments, Code reviews, use case creation, and technical documentation delivery. You will guide the technical team to follow the right practices, help to find efficiencies in processes and validate the quality of delivery. Provide custom developments over Open LMS and Moodle Deliver code reviews of third-party Moodle plugins Translate customer requirements in use cases Support, maintain and document technical requirements Help on internal initiatives focus principally to improve customer experiences and processes Guide technical consultants to have the best quality Serve as point of escalation for complex development Serve as a technical leader for the team and inspire others Skills and Aptitudes The Candidate will have these required skills: Has a bachelor’s degree in Computer Science or equivalent work experience Has excellent problem-solving skills Has excellent writing, communication, and analytical skills Senior knowledge in PHP/MySQL/Javascript Experience using Git-flow Knowledge in automatic testing using Behat Be able to work in an international environment with remote teams and different timezones Located in Bogotá Experience in Moodle development or other Learning Management Systems Experience working with direct communication with international customers Preferable Skills Experience in new technologies to develop in Frontend or Backend (for internal initiatives) like Nodejs or Angularjs. We also offer a full portfolio of education technologies, including exclusive reseller relationships for web conferencing, accessibility improvement, and innovative content offerings from Learning Technologies Group. For more information about Open LMS, please visit our website, and hit our Youtube channel to get a feel for our culture and meet members of the team. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. What you’ll be doing Specific responsibilities include: Bringing a long-term perspective to the technical processes to find efficiencies and replicable success Create trust among the team pursuing the objectives of the business Direct communication with customers Following up with project managers and other team members. Most importantly, we help every student achieve their full potential through access to lifelong learning. Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe.
Junior Accountant (3551)
Company: GBG Plc
Location: Atlanta, GA
Posted Nov 22, 2023
People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Next steps We have a vision to have the best and most engaged team members in the industry. First rate interpersonal, verbal and written communication skills The ability to work to strict deadlines and a mature approach to work is essential Good computer literacy skills with proficiency in Excel (Vlookups and pivot tables) The ability to autonomously plan your workload and focus on the right priorities Good problem-solving and time management skills Proven ability to handle multiple projects simultaneously Highly organized and detail-oriented Additionally You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop. What you will do This role will execute a variety of accounting procedures, including bank reconciliation, month-end and year-end closing tasks, cash allocation and collections, completing audit requests, and ad hoc reporting requests and tasks assigned by senior team members. A highly motivated individual, who brings energy and confidence, and can work as part of a team; A self-starter with a "can do" attitude able to operate in an autonomous, hands-on environment Benefits We have a vision to have the best and most engaged team members in the industry. The successful candidate will be a highly motivated go-getter and self-starter, eager to thrive in a fast-paced environment and possess analytical and technical capabilities to support the Finance Team. The role As part of a US Finance team, the Junior Accountant role will have the opportunity to really make a mark on the future success of GBG, and your record of achievements.