Jobs at JustAnswer
189 open positions
Senior UX Content Strategist (Temporary)
Company: JustAnswer
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> <strong> About The Role <strong> <p> <p> The Senior UX Content Strategist will be part of our innovative User Experience team and will be a thought leader and help drive impact across all experiences for our products This position requires a proven track record of working within product design teams and experience designing digital consumer products from inception to launch Come join us as we create engaging personalized experiences for our consumers across desktop mobile and app platforms <p> <p> This position is a 7month temporary role providing coverage during family leave for a key member of our team You will play an integral role in testing exciting new revenuedriving opportunities during this period This role offers a unique opportunity to contribute to our incubator Labs team a fun and whipsmart bunch while gaining valuable experience in conversational UX You will work closely with talented colleagues and be fully integrated into our daytoday operations <p> <p> Duration of temporary role August 1 2024 February 28 2025 7 months <strong> What Youll Do <strong> <p> <ul> <li> <p> Drive highlevel strategy and write high quality easytounderstand copy for new product features and products <p> <li> <li> <p> Continually push to improve content that will benefit customers and meet business objectives <p> <li> <li> <p> Draft LLM prompts and work collaboratively across departments to refine your work <p> <li> <li> <p> Seek out new uses of LLMs to help improve efficiency and enhance our product <p> <li> <li> <p> Shape the user experience in collaboration with UX designers product managers data analysts and engineers <p> <li> <li> <p> Lead product teams in smart user testing to inform our work <p> <li> <li> <p> Maintain quality for our Design System and Copy Style Guides <p> <li> <li> <p> Define yourself as an integral member of a fastpaced growing UX team delivering elegant innovative customercentered design solutions to complex business challenges <p> <li> <li> <p> Collaborate with product and engineering to define and execute strategy <p> <li> <li> <p> Work with product partners to set priorities plan projects and design approaches that enable the best experiences and outcomes <p> <li> <li> <p> Demonstrate thought leadership by contributing subject matter expertise across content design storytelling interaction design visual design user research and online user behavior <p> <li> <li> <p> Possess a sterling wit and copy editors eye to writing style grammar and punctuation <p> <li> <ul> <p> <strong> What Were Looking For <strong> <p> <ul> <li> <p> 8+ years of experience as a UX content strategist or writer with a strong portfolio showcasing successful UX solutions <p> <li> <li> <p> Skilled in Figma UserTestingcom Office 365 and LLMs like ChatGPT <p> <li> <li> <p> Proficient in the current state of web technology and best practices <p> <li> <li> <p> Experience working in a fastpaced environment supporting crossfunctional teams and handling multiple projects simultaneously <p> <li> <li> <p> Demonstrated experience with creating content and communicating effectively while delivering worldclass user experiences <p> <li> <li> <p> Superb communication skills verbal written and visual and the ability to influence and build consensus You can take creative feedback well and execute quickly <p> <li> <li> <p> Strong attention to detail and a datadriven approach to decisionmaking <p> <li> <ul> <p> <em> Please include your swoonworthy portfolio with examples of successful UX solutions and designs along with your application to be considered <em> <p> <p> <strong> About Us <strong> <p> <p> We are a San Francisco based company founded in 2003 Our mission is simple we help people We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget JustAnswer members enjoy roundtheclock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more In the last 20 years we have helped 22 million customers in 196 countries by answering more than 25 million questions <p> <p> <strong> Why Join the Team <strong> <p> <p> With 1000+ employees we are growing at an amazing pace Our hiring criteria Smart Fun Get things done We love what we do and celebrate our success together best of all you get to work at a hot company thats drum roll please profitable <p> <p> <strong> Our JustAnswer Promise <strong> <p> <p> We strive together to make the world a better place one answer at a time JustAnswers mission is to help people We do this by connecting our members with verified Experts to help answer lifes questions and solve problems Its not every day in your life that you get to be a part of a simple yet powerful mission We pride ourselves in doing things the JA Way <p> <ul> <li> <p> <strong> Data driven <strong> Data decides not egos <p> <li> <li> <p> <strong> Courageous <strong> We take risks and challenge the status quo <p> <li> <li> <p> <strong> Innovative <strong> Were constantly learning creating and adapting <p> <li> <li> <p> <strong> Lean <strong> We focus on customers using lean testing to learn how to serve them best <p> <li> <li> <p> <strong> Humble <strong> Past success is not a guarantee of future success <p> <li> <ul> <p> If these things matter to you come join the team here at JustAnswer <p> <p> <strong> Perks and Benefits <strong> <p> <ul> <li> <p> Fully Remote Work Environment <p> <li> <li> <p> Competitive Pay <p> <li> <li> <p> United Healthcare PPO Kaiser <p> <li> <li> <p> FSA and HSA options including Dependent Care Spending <p> <li> <li> <p> Dental amp Vision <p> <li> <li> <p> Employer paid Long amp Short Term Disability <p> <li> <li> <p> Employer paid life insurance <p> <li> <li> <p> Flexible time off <p> <li> <li> <p> 11 company holidays <p> <li> <li> <p> 401k with company matching <p> <li> <li> <p> Paid parental leave <p> <li> <li> <p> Charitable donation matching <p> <li> <li> <p> JustAnswer subscription with access to 12000 experts in over 700 categories <p> <li> <ul> <p> And lets not forget having fun Our Minister of Fun organizes weekly popup lotteries for prizes monthly virtual bingo trivia competitions photo contests puzzles virtual mixedteam lunches and spirited companywide challenges <p> <p> <strong> Remote From these States <strong> <p> <p> Arizona California Florida Georgia Idaho Illinois Indiana Massachusetts Michigan Nevada New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Virginia Washington West Virginia and Wisconsin <p> <p> <strong> Pay Transparency <strong> <p> <p> JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions <strong> <strong> <p> <p> <strong> Our Commitment to Diversity <strong> <p> <p> At JustAnswer we embrace workplace diversity We believe that diversity drives richer insights fuels innovation and creates better outcomes We are committed to attracting and developing an engaged and inclusive workforce Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances <p> <p> LIREMOTE <p><p>
Senior UX Designer
Company: JustAnswer
Location: Ukraine
Posted Apr 12, 2024
JustAnswer, a San Francisco-based company founded in 2003, is seeking a Senior UX Designer with 5+ years of experience. The role involves collaborating with cross-functional teams to create intuitive user experiences, utilizing UX design process, and developing wireframes, prototypes, and visual designs. The ideal candidate should have expertise in end-to-end UX design process, proficiency in tools like Figma, Figjam, Mouseflow, UserTesting.com, Power BI, Google Analytics, ChatGPT, and Generative AI. They should also have a background in Conversation Design and animation tools. The company offers a remote-first work environment, professional development support, and a commitment to diversity.
Director, Product Management
Company: JustAnswer
Location: Remote
Posted Apr 15, 2024
JustAnswer, a San Francisco-based company founded in 2003, is seeking a Director of Product Management to drive growth strategies, manage high-traffic B2C funnels, and optimize funnel experiences for paid search and organic traffic. The role involves collaborating with cross-functional teams, including Customer Acquisition, AI, CRM, and a team of product managers. The ideal candidate should have 10+ years of e-commerce experience, 5+ years leading product teams, and expertise in conversion optimization, subscription management, pricing strategy, and A/B testing. JustAnswer offers a fully remote work environment, competitive pay, comprehensive benefits, and a commitment to diversity and inclusion.
Senior Software Development Engineer in Test
Company: JustAnswer
Location: Ukraine
Posted May 01, 2024
JustAnswer, a San Francisco-based company founded in 2003, is seeking a Senior Software Development Engineer in Test. The role involves working on diverse projects, collaborating with Product and UX teams, and driving the QA process. The ideal candidate should have at least 5+ years of experience in creating and executing tests for complex web applications, expertise in functional automated testing platforms, and strong knowledge of database concepts and QA methodologies. The company offers a remote-first work environment, professional development support, and a commitment to diversity.
Senior Analyst
Company: JustAnswer
Location: India
Posted May 18, 2024
The role of a Senior Analyst at JustAnswer involves being a Subject Matter Expert on Chatbot Strategy, driving long-term growth, and incorporating new technologies. The position offers the opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights and devising optimization strategies. The ideal candidate should have 5+ years of experience in e-commerce/customer experience products, proficiency in analysis and business modeling using Excel, and experience with Google Analytics, BigQuery, Google Ads, PowerBI, Python/R, and SQL. Advanced English level and app-related experience are preferable. JustAnswer is a San Francisco-based company founded in 2003, with a mission to help people by connecting them with verified and vetted Experts. The company is growing rapidly and offers a remote-first/hybrid work environment.
Director, Product Management - Growth
Company: JustAnswer
Location: USA
Posted May 04, 2024
JustAnswer, a San Francisco-based company founded in 2003, is seeking a Director of Product Management Growth. The role involves partnering with business leaders to envision growth strategies, managing the P&L for high-traffic B2C funnels, and spearheading multiple growth initiatives. The ideal candidate should have 10+ years of experience in e-commerce and high-growth consumer businesses, with a focus on conversion optimization and subscription management. They should also have experience with A/B testing, pricing strategy, and working on mobile apps. The company offers a fully remote work environment, competitive pay, and various benefits, including health insurance, retirement plans, and a wellness stipend. JustAnswer is committed to diversity and inclusivity, considering all candidates without regard to protected status.
Staff Technical Product Manager
Company: JustAnswer
Location: USA
Posted Jun 02, 2024
The Staff Technical Product Manager of AI/ML at JustAnswer will lead the development and launch of innovative AI solutions, working closely with cross-functional teams. The role requires 7+ years of B2C technical product management experience, focusing on AI/ML applications. The ideal candidate is strategic, creative, analytical, and a self-starter with a proven track record of results. They should have hands-on experience with data science and data analysis, and the ability to delight customers using data. The company offers a fully remote work environment, competitive pay, and various benefits, including health insurance, retirement plans, and a wellness stipend.
Senior UX Content Strategist (Temporary)
Company: JustAnswer
Location: Remote
Posted Apr 25, 2024
The Senior UX Content Strategist role at JustAnswer is a 7-month temporary position, offering a unique opportunity to contribute to the incubator Labs team and gain experience in conversational UX. The role involves driving high-level strategy, writing clear copy for new product features, and leading product teams in user testing. The ideal candidate should have 8+ years of experience in UX content strategy, proficiency in Figma, UserTesting.com, Office 365, and LLMs like ChatGPT, and strong communication skills.
AI Prompt Engineer
Company: JustAnswer
Location: USA
Posted May 29, 2024
The AI Prompt Engineer role at JustAnswer involves building, testing, and scaling LLM prompts to improve chatbot experiences and drive strategic outcomes. The ideal candidate should have 2+ years of experience in conversation design, prompt engineering, and LLM experience. They should be proficient in Python, Excel, and have strong analytical skills. The company offers a fully remote work environment, competitive pay, and various benefits. JustAnswer is committed to diversity and inclusivity.
Associate, Technical Support
Company: JustAnswer
Location: India
Posted May 24, 2024
The role involves managing sensitive personal data, troubleshooting inquiries from Experts, delivering high-level service, and working during US afternoon/evening hours. Candidates must have strong communication skills, CRM/ticketing system experience, and at least one year of customer service experience. Essential qualities include dependability, flexibility, and a team-oriented mindset. Desirable qualifications include experience with JustAnswer.com, global team collaboration, knowledge of regulated industries, technical support experience, and understanding of web technologies. The company, founded in 2003, connects customers with verified Experts for reliable answers. They are growing rapidly, prioritizing employee well-being, and committed to diversity and inclusion.
Software Engineer II
Company: JustAnswer
Location: India
Posted Apr 23, 2024
<p class=jobDescription> <p> <strong> About The Role <strong> <p> <p> At JustAnswer we have an excellent global software development team with members in San Francisco Ukraine and India We are looking for a highly motivated skilled and purposeful experienced FullStack Developer Our main goal is to make fast affordable Expert help available to people everywhere We help people solve problems and answer questions by connecting them online with doctors lawyers vets mechanics tech support and more <p> <p> You will develop and design great web application solutions for the company own the success of deliverables assigned to you and work collaboratively with other stakeholders both within Engineering and across the JustAnswer organization You should be eager and proactive in learning new technologies Our technology stack includes many Microsoft and Google components ASPNET C SQL Server 2016 JavaScript Google Analytics PowerBI Reactjs Nodejs NET Core and CICD <p> <p> The value this role brings includes the opportunity for permanent remote work <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Develop and Maintain Web Applications <p> <li> <li> <p> Follow effective Agile processes in teams and suggest improvements <p> <li> <li> <p> Engineer quality into our product with unit testing and integration testing <p> <li> <li> <p> Refactor the code base regularly improving code quality and deployment frequency <p> <li> <li> <p> Participate in reviewing designs and codes of peer software engineers <p> <li> <li> <p> Work with stakeholders to balance business priorities with development time <p> <li> <li> <p> Work with Technical Operations to ensure your features meet servicelevel objectives for run times and reliability <p> <li> <ul> <p> <strong> What Were Looking for <strong> <p> <ul> <li> <p> 4+ years of experience in C ASPNET MVC <p> <li> <li> <p> Strong experience in Javascript Typescript Reactjs Redux <p> <li> <li> <p> Strong experience in NET Core and NET Framework 40 or above including ADONET etc <p> <li> <li> <p> Strong experience in MVC web frameworks Web Forms <p> <li> <li> <p> Experience in working with tools such as Docker Kubernetes PowerShell Maven Jenkins and SCM tools like GIT SVN TFS etc <p> <li> <li> <p> Experience with Relational Database Modeling <p> <li> <li> <p> Experience in an Agile software development environment <p> <li> <li> <p> Ability to deliver consistently at a high level of quality within weekly Agile cycles <p> <li> <li> <p> Must be a creative problem solver who is selfmotivated with effective communication skills and a track record of high productivity <p> <li> <li> <p> BE or MS in Computer Science or equivalent work experience <p> <li> <li> <p> Familiarity with design and architectural patterns SOA design amp web service development <p> <li> <li> <p> Schedule flexibility to collaborate with team members in San Francisco UTC + 8 amp Ukraine UTC + 2 <p> <li> <li> <p> Experience in ML would be value added <p> <li> <ul> <p> <strong> About Us <strong> <p> <p> We are a San Francisco based company founded in 2003 Our mission is simple we help people We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget JustAnswer members enjoy roundtheclock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management <p> <p> <strong> Why Join the Team <strong> <p> <p> With 1000+ employees we are growing at an amazing pace Our hiring criteria Smart Fun Get things done We love what we do and celebrate our success together best of all you get to work at a hot company thats drum roll please profitable <p> <p> <strong> Our JustAnswer Promise <strong> <p> <p> We strive together to make the world a better place one answer at a time JustAnswers mission is to help people We do this by connecting our members with verified Experts to help answer lifes questions and solve problems Its not every day in your life that you get to be a part of a simple yet powerful mission We pride ourselves in doing things the JA Way <p> <ul> <li> <p> <strong> Data driven <strong> Data decides not egos <p> <li> <li> <p> <strong> Courageous <strong> We take risks and challenge the status quo <p> <li> <li> <p> <strong> Innovative <strong> Were constantly learning creating and adapting <p> <li> <li> <p> <strong> Lean <strong> We focus on customers using lean testing to learn how to serve them best <p> <li> <li> <p> <strong> Humble <strong> Past success is not a guarantee of future success <p> <li> <ul> <p> If these things matter to you come join the team here at JustAnswer <p> <p> <strong> Work Environment <strong> <p> <p> JustAnswer India has adopted a remotefirsthybrid work environment in most locations Some teams occasionally have the option to meet in person for teaming collaboration or social events With employee wellbeing as a top priority where legally permissible employees must be fully vaccinated against Covid19 to attend these optional inperson events <p> <p> <strong> Our Commitment to Diversity <strong> <p> <p> At JustAnswer we embrace workplace diversity We believe diversity drives richer insights fuels innovation and creates better outcomes We are committed to attracting and developing an engaged and inclusive workforce Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances <p> <p> LIRemote <p><p>
Senior Analyst - Digital Marketing
Company: JustAnswer
Location: India
Posted May 18, 2024
JustAnswer is seeking a Senior Analyst with expertise in advanced PPC strategies, particularly in utilizing Smart Bidding techniques. The ideal candidate will design, implement, and manage PPC campaigns across various platforms, continuously test and optimize bids, keywords, and landing pages. They will collaborate with cross-functional teams, drive improvements in internal reporting, and stay updated on PPC innovations. The role requires a bachelor's/master's degree in Business, Marketing, or Analytics, 6-10 years of experience in performance marketing, strong analytical skills, and proficiency in Excel and SQL. Familiarity with LLMs, scripting, automation, and compliance laws is a plus.