Jobs at Klaviyo
1,463 open positions
Engineering Manager, Reviews
Company: Klaviyo
Location: Boston, MA
Posted Sep 07, 2023
Klaviyo, a company that values diverse backgrounds and experiences, is seeking a hands-on technical manager for their Reviews Team. The role involves leading a team to develop impactful customer-facing features, working closely with Product, Design, and Leadership, and growing team members into leaders. The ideal candidate thrives in a fast-paced, customer-focused environment, has experience building full-stack applications, and has successfully managed and mentored engineering teams. The position is based in Boston and requires an onsite component.
Senior Go-to-Market Compensation Manager (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 30, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. This role will liaise closely with xFunctional teams, such as Sales Operations, Total Rewards, Finance, and GTM leadership. Manager, GTM Compensation role is unique because it requires oversight and influence on the execution of the compensation referral structure crediting partners within the Klaviyo partner program (ie, agency and tech partners). How You Will Make a Difference:Guide, mentor and coach the GTM Compensation team, and lead headcount planning, recruitment, interviewing, hiring, and training.Oversee and influence roadmap for GTM Compensation initiatives and plan distribution.Be a thought partner who collaborates with senior business leaders and cross-functional stakeholders to implement effective and scalable GTM incentives programs.Perform analysis on effectiveness, competitiveness and fairness of existing programs and tools. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. ).Bachelor’s degree or equivalent work experience is preferred for this role.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). The Sr. Requests can be submitted here. Oversee calculations for monthly and quarterly commission and accruals, and resolves disputes.Demonstrates knowledge surrounding Incentive Compensation Management (ICM) systems and willingness to roll up sleeves for User Acceptance Testing (UAT) of system changes. Enable ongoing review, evaluation and modification of new and updated SPIF’s and contests.Partner closely with GTM Ops Enablement team to ensure changes are communicated clearly and timely, education is appropriately delivered and knowledge is actively shared.Who You Are:Strong analytical and problem-solving skills.Ability to learn new platforms quickly and independently develop process efficiencies to support end-to-end automation.Ability to work with minimal oversight, using discretion, experience and data to make strategic recommendations to the business. Works in a proactive and collaborative manner to drive efficiency - eliminating manual processes where possible.Enjoyment in evolving data visualization skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Experience working in Commissions Tools such as CaptiveIQ, Xactly or related commission software. Education and Experience:8+ years of experience in Sales Compensation, Finance, Business Analysis, or knowledge transferable function.2+ years experience designing and/or configuring an ICM platform is strongly preferred (Captivate, Xactly, Varicent, etc. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination.
Lead Software Engineer - Integrations
Company: Klaviyo
Location: Boston, MA
Posted Aug 31, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. You’ll work closely with a team of talented software engineers, data scientists, product managers, and UX/UI designers who are eager to make the process of integrating with Klaviyo fast, efficient, and seamless. Through effective communication, thought leadership, and consensus building, you have successfully been able to align your team behind your vision.You like to question convention, proactively find ways to innovate, and are intrinsically motivated to drive incremental improvements that deliver value to the business.You like working on small, autonomous agile teams. Enjoy shipping code early and often in an agile fashion, pairing with product management, business stakeholders, and other engineers to craft better software.You are a natural leader and mentor to other software engineers on your team. You have proven expertise in applying those design patterns to implement highly-scalable multi-tenant systems.You like creating, teaching, and improving shared engineering processes. You are successfully able to estimate and manage project timelines and risks to ensure the team will be in a position to deliver on its commitments.What You’ll do:Have an opportunity to make a major impact on the direction and priorities of the Integrations team – wholly owning features that 100,000+ customers rely on daily to reach 4B+ consumers to drive their business forward.Responsible for the technical/architectural ownership and evolution of our product area, anticipating scalability and reliability needs; contributing to the roadmap while collaborating alongside technical product owners and product managers.70% hands-on code delivery, 20% design/architecture, and 10% cross-team collaboration and mentorship.Responsible for building and managing Klaviyo’s integration settings pages, API services that communicate with 3rd-party vendor APIs, data transformation of data flowing between Klaviyo and the 3rd-party vendors, as well as wiring up the API Services into a number of data pipelines.Contributing to the creation of APIs, Toolkits, and SDKs that will allow the Integrations team to create thousands of integrations across various verticals in a fast, flexible, efficient, and maintainable way.Build prototypes, establishes design patterns, consults with domain experts and otherwise works to ensure a team's successful delivery of technical solutions. Provide quality PR reviews for our code-owned areas of the application.Represent the Integrations team to the broader engineering org by participating in architectural design decisions, collaborating with product owners, and providing technical expertise on upcoming product specifications and technical RFCs.Lead by example and help improve engineering processes and workflows within the Integrations space as well in the wider engineering community.Help grow the engineering team by effectively interviewing candidates for various engineering positions.Team Tech Stack:Python / Django Typescript / ReactMySQL / Redis / MemcachedRabbitMQ / Celery / Apache Kafka / Apache PulsarKubernetesAWSGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Critical components of the Integrations space include Klaviyo’s V3 APIs, 3rd party vendor’s APIs, inbound and outbound data pipelines, and data mapping and transformation. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You continue to push yourself and your team to grow, collaborate, and get better.You have an in-depth understanding of commonly used web architecture design patterns when it comes to highly scalable systems. You have been responsible for the entire lifecycle of projects or features including design, development, and deployment, providing direction for others.You have successfully owned and driven the technical vision for your product area.
Manager, Customer Success (MidMarket)
Company: Klaviyo
Location: Boston, MA
Posted Sep 07, 2023
Klaviyo values diversity and inclusivity, and is looking for a Mid-Market Manager of Customer Success to lead a team of experienced CSMs. The role involves managing a team, creating a culture of innovation and shared learning, and driving customer value.
Senior Software Engineer- Event Query
Company: Klaviyo
Location: Boston, MA
Posted Aug 30, 2023
Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are looking for Engineers who specialize in certain areas and are passionate about building, owning, and scaling features end-to-end. The Event-Query team manages a foundational piece of Klaviyo's infrastructure and is responsible for providing equitable, unified, and optimized access to various data stores. The team is looking for a senior engineer with 4 years of experience in software development and strong knowledge of computer science fundamentals.
Lead Business Analyst, Systems and Data Strategy (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Sep 01, 2023
Klaviyo is looking for a Lead Business Systems Analyst to oversee the expansion of a newly defined vertical: Customer Success and Support System Operations. The role involves collecting business system requirements, partnering with GTM leadership and Operations Counterparts, and identifying system and development dependencies for larger strategic initiatives. The candidate should have 6+ years of experience in a Business Systems Analyst, Product Analyst, or Product Manager role, and experience working with multi-system environments and full stack development teams.
Senior Front-End Platform Engineer
Company: Klaviyo
Location: Boston, MA
Posted Aug 30, 2023
Klaviyo values diversity and inclusivity, and is looking for a talented Front End Engineer to join their Core Information Architecture Team. The company is committed to empowering creators to own their destiny and is growing rapidly.
Sr. Customer Experience Strategy Specialist
Company: Klaviyo
Location: Boston, MA
Posted Aug 31, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. This person will partner cross-functionally with Customer Success Managers, Onboarding Specialists, Voice of Customer, Lifecycle Marketing, Product Marketing, Product Management, Design, Operations, and Analytics to build and optimize an orchestrated experience across channels and touchpoints. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Specialist, Customer Experience Strategy will drive customers in various segments and personas to meaningful behaviors, at scale, that lead to ROI for this customer and retention and expansion outcomes for Klaviyo. This person will report to the Sr. Director, Customer Success At Scale. In this role, you will:Act as custodian of the assigned post-sale customer journey and its performance as measured by customer outcomes and milestone achievementIncrease the self-service capabilities for assigned customer journey Manage program scorecards, including business and customer outcomes for assigned journeyBuild, evolve, and maintain customer journey mapsInterpret customer feedback and customer data to determine and prioritize strategic roadmap including implementation of new programs, optimization to existing programs or strategiesConduct gap analysis to identify points in the journey where optimization is required to increase customer outcomesInfluence and activate cross-functional partner teams that own customer touchpoints throughout the journey to implement journey optimization strategy Define requirements for in product adoption experiencesDeliver business reviews to leadership on outcomes and opportunitiesWe're looking for candidates who have:5 years CS at scale, digital customer success, customer experience management, customer programs management, lifecycle marketing, or customer/product marketing Proven history of designing and launching customer programs that drive measurable customer and business outcomesExperience scaling programs and services to large numbers of customersExperience driving customer adoption and retention in any industryExperience mapping and managing customer journeysAnalytical problem solver that uses customer data to support decision makingA balanced background of strategy plus executionAbility to drive results through indirect and direct influenceAdvanced knowledge of customer journey mapping Project management skillsGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). The Sr. Requests can be submitted here. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Specialist, Customer Experience Strategy will oversee the customer outcomes and self-service success experience for one or more stages of the post-sale customer journey.
Engineering Manager, Reporting
Company: Klaviyo
Location: Boston, MA
Posted Sep 01, 2023
Klaviyo values diverse backgrounds and experiences, offering opportunities for growth and hands-on management. The Reporting Team, responsible for data visualization, seeks an Engineering Manager with full-stack SaaS experience, strong coding abilities, and a proven track record in leading teams. The role involves delivering key product capabilities, managing a team of 6-10 direct reports, and collaborating with product, design, and data science teams.
ML Ops Engineer
Company: Klaviyo
Location: Boston, MA
Posted Aug 31, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. You’ll work with a modern software stack built on Kubernetes, Sagemaker, and Ray, helping to support models running on technologies such as PyTorch, SKLearn, Huggingface, and more.You will learn from senior team members and level up your software engineering, dev ops, and DS/ML skills in a collaborative hybrid environment surrounded by engineers and data scientists passionate about producing high quality and high value models and features.How you'll have an impact:30 days You will have set up your local environment and contributed your first PR.You will be participating in team meetings and processes, and have met several members of the wider Data Science team.60 days You will have a firm understanding of at least one of the systems the team owns, and will be actively and consistently contributing code on a regular cadence.You will be actively reviewing teammates’ code.90 daysYou will have developed at least one major feature.You will be familiar with all of the team’s systems and have joined the team’s on-call rotation, demonstrating ownership and mastery.You will be an active contributor to team discussions on technical decisions.Up to 1 year You will be a key member of the team’s technical and social fabric, shipping impactful code and systems, responding to incidents, monitoring and ensuring uptime, and collaborating with teammates effectively to solve problems.What we're looking for:Prior industry experience as software engineer or machine learning engineerPythonAWSUnix/LinuxNetworkingNice to have:KubernetesTerraformGoSagemakerML frameworks such as Huggingface, PyTorch, Tensorflow, KerasDistributed training frameworks such as Spark, Ray, etcLI-Onsite LI-CB2Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Learn more about our engineering culture at https://klaviyo.techAbout the role:As a Machine Learning Engineer II, you will be a key contributor to the DS Platform team’s efforts to build and improve the tools, systems, and software services that Data Scientists depend on to create cutting edge models that power Klaviyo’s most advanced features.You will be responsible for developing tools to train and develop models, serve models in production, and monitor models’ long term performance. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Senior Software Engineer - Integrations
Company: Klaviyo
Location: Boston, MA
Posted Aug 29, 2023
Klaviyo is a company that values diversity and offers opportunities for growth. They are seeking a senior engineer with 5-7 years of experience in software engineering, proficient in full stack development, and experienced with CI/CD pipelines. The role involves designing, implementing, and scaling mission-critical data processing systems, working on simplifying these systems for other teams, and contributing as a subject matter expert. Klaviyo offers a collaborative environment, focusing on personalized experiences in ecommerce and beyond, with a commitment to equal opportunity and non-discrimination.
Lead Software Engineer - Profiles and Audiences
Company: Klaviyo
Location: Boston, MA
Posted Aug 30, 2023
Klaviyo is a company that values diversity and inclusivity, and is looking for a Lead Engineer to join their Profiles and Audiences team. The team is responsible for creating intelligent groups of customers to be used for communication and reporting. The company is committed to providing a fair shot at success and appreciates the experiences each person brings beyond traditional job requirements.