Jobs at Klaviyo
1,463 open positions
Deliverability Strategist (Hub)
Company: Klaviyo
Location: Boston, MA
Posted Aug 21, 2023
Klaviyo is seeking a Deliverability Strategist to provide world-class service to top-tier customers, improve their email programs, and collaborate with internal teams. The role is highly valued, and the successful candidate will serve as a subject matter expert in email performance. The ideal candidate has 2-3 years of experience in an analytic, data-driven email deliverability role and is customer-facing. They should have experience with third-party testing and analysis tools, familiarity with email-related DNS record types, and knowledge of email regulations.
Contracts Manager (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. The role calls for a strong business partner who is an independent thinker with strong communication, negotiation and analytical skills, the ability to resolve complex issues in an effective and solution-oriented manner, and the ability to manage multiple projects and transactions at the same time.How You Will Make A Difference Structure, review, negotiate and advise on a variety of commercial agreements including master services agreements, data processing agreements, service orders, non-disclosure agreements, and vendor contractsUnderstand and analyze contracts from varying purchase types (SaaS, Marketing, Consulting, etc.) If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You will work cross-functionally with various business stakeholders, procurement and sales teams, to support contract reviews and negotiations and increase efficiencies in the legal contracting process. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. and assess risk based on the needs of diverse business teamsPartner closely with the procurement team on vendor contracts and the sales team on customer dealsAssist in building and improving agreement templates and legal contracts processesManage risk and ensure business and compliance needs including data privacy requirementsWork with business stakeholders, procurement and sales to develop best-in-class processes to reduce friction and increase quality of contract reviews and negotiationsManage competing priorities and expectations in a highly dynamic work environmentHandle other special projects as assigned and build relationships across the organizationWho You AreBachelor's degree from accredited college or university3-5 year(s) experience in negotiating complex technology agreements, professional services agreements, data processing agreements, and marketing contracts, with a cloud or software companyBroad knowledge of legal principles and procedures as they relate to contractsExperience in solving multiple and complex challenges through critical thinking and cross-functional collaborationAmbitious self-starter willing to roll up their sleeves; team-oriented with a sense of humorA practical, business-oriented approach and excellent communication skills with the ability to distill complex legal concepts into simple, actionable recommendationsHigh level of integrity, professionalism, intellectual curiosity and willingness to growCR1 Hybrid BostonGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Your primary responsibilities will be to manage a large volume of inbound and outbound contracts and work with various Klaviyo business teams to handle contracts through review, negotiation and execution.
Senior Accountant
Company: Klaviyo
Location: Boston, MA
Posted Aug 20, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Requests can be submitted here. Visit careers.klaviyo.com to see how we empower creators to own their own destiny.The Senior Accountant is responsible for driving corporate accounting functions, including assisting with general ledger accounting and reporting, preparing and reviewing journal entries and account reconciliations, assisting with annual reporting, and technical accounting analysis. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role requires frequent interaction and coordination with colleagues in FP&A, compliance, procurement, billing functions, and other teams to ensure appropriate accounting treatment and classification.Duties/Responsibilities:Drives and supports the month end close process, including preparing relevant journal entries, balance sheet account reconciliations, and account analysis on period over period account fluctuations.Ensures general ledger appropriately reflects all financial transactions in accordance with GAAP.Participates in various accounting system automation and enhancement projects to promote more timely and accurate financial reporting.Reviews staff accountant work and support team growth.Collaborates with FP&A to ensure a complete and accurate month-end close.Assists with drafting and tie out of annual financial reporting and other ad hoc reporting.Supports the external audit firm with interim and year-end audit requests and with other ongoing audit requirements.Assists with ad hoc projects as they arise.Supervisory Responsibilities:Oversees the daily workflow and tasks for Staff Accountants.Potentially oversees 1-2 Staff Accountants, including recruitment, interviewing, hiring, and training new staff.Required Skills/Abilities:Advanced Excel capabilities required; experience with ERP tools a plus.Ability to work on and prioritize multiple projects while continuing to meet goals and deadlines for ongoing tasks, with minimal supervision.Ability to identify errors and root causes of errors, and develop workable solutions or alternatives to avoid errors going forward.Ability to continuously improve reporting processes and tools and manage projects to promote system improvements and efficiencies.Experience supervising, mentoring, and coaching staff strongly preferred.Strong interpersonal, verbal, and written communication and analytical skills.Ability to interact with and build productive working relationships across all organizational levels and departments.Education and Experience:BA/BS degree in Accounting or Finance required.3-5 years of experience in accounting related roles.CPA and Big Four public accounting experience strongly preferred.Technology and SaaS industry experience strongly preferred.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. If you’re a close but not exact match with the description, we hope you’ll still consider applying. We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Workday People Technology Integration Lead
Company: Klaviyo
Location: Boston, MA
Posted Aug 15, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. lead organizational wide change management initiatives, programs and large scale cross-functional initiativesWho You Are:8+ years of experience in Workday Integrations and people technology with experience working on large Workday initiativesExperience with Workday Studio, Workday Extend, CCB, BIRT, EIBs, Core Connectors, ISSG’s, ISUs, Payroll Interface (PECI/ PICOF)Hands on experience configuring, developing and testing on the Workday platform (Proficient with Integrations, Integration Security, Workday Studio, Cloud Connect, EIBs, BIRT, Calculated Fields, Report Writer, XML, XSLT, SOAP and Rest APIs)Solid experience with JSON, SOAP & REST style web servicesGood understanding of Workday’s business object model and relationshipsDemonstrable ability to manage contending prioritiesMotivated and interested in quickly learning and adapting to new process and technologiesUnderstanding of Workday functional modules so that you can create technology connections (including but not limited to: HCM, Talent Management, Benefits, Time Tracking, Absence, Payroll)Self-Starter. Design and recommend technology solutions that drive Klaviyo further and ensure we have holistic solutions that bring together our overall technology stack across our platforms: HR (Workday), ATS (Greenhouse), Benefit Vendors, and Analytics (Visier)Monitor and recommend changes to improve processes, technology, and data qualityLead technology intake and design sessions across People Technology, SMEs, and business leaders on topics including Workday Integrations, processes, and connections to other enterprise systemsResponsible for understanding, creating, and implementing end to end technology processes, identifying and closing gaps in processes and dependencies and transforming the technology landscape, specifically utilizing data connectionsFollowing best in class People Technology Governance by completing intake sessions, introducing standardizing methodologies, SDLC principles, templates, and repeatable processes for People Technology Analysts and stakeholders to useUphold excellent project management skills including technical requirements gathering, integration documentation, testing plans, and cut-over plans from a technology perspective and lead stakeholders through these standardsThrough partnership and collaboration with COEs, HRBPs, etc. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. You have strong analytical skills, proven experience understanding and effectively implementing Workday integrations across all Workday modulesAmbitious, creative, radical collaborator, and active listener. You enjoy building things and continually strive to do things better than the status quoExcellent verbal and written communication skills, outstanding organizational skills and attention to detailLI-OnsiteGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. You provide recommendations that balance meeting the business need and creating scalable, best in class technology solutions and experiencesBe an architect.
Principal Digital Experience Program Manager
Company: Klaviyo
Location: Boston, MA
Posted Aug 17, 2023
Klaviyo is seeking a Principal Digital Customer Experience Manager to lead their mission in delivering a seamless customer experience across all stages and touchpoints. The role involves creating business strategy for digital experience improvement initiatives, measuring the effectiveness of digital touchpoints, and building a vision for a new Klaviyo Customer Portal. The ideal candidate should have 5-8 years of experience in customer services, program/project management, and web management. They should possess strong strategic thinking, business analysis, problem-solving, and communication skills, and be able to work effectively with cross-functional teams.
Director, Customer Growth US Sales (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 21, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. Experience driving new business, cross-selling to current customers, and driving retention. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. This is reflected by leading by example when it comes to: taking data-driven action; being customer obsessed; always learning; being motivated by challenges; operating with integrity and honesty with all internal and external stakeholders; and exhibiting radical candor and extreme ownership. How you will make a difference:Provide day-to-day direction to lead, rapidly scale, and grow a team of US Customer Growth Sales Managers with ~20 individual contributors ranging from AEs and Renewals Specialists Execute the vision and growth strategy for our US Customer Growth team, from SMB to MM+, and outline a path to deliver exceptional outcomes Create detailed plans to deliver on ambitious revenue targets, prioritizing efforts for maximum impact on customer and business expansion outcomesSet a data-driven operational cadence to create pace in a fast-growth environmentDrive excellence in our sales motions, scaling our messaging and sales mechanics to increase efficiency and productivityOperate in tandem with cross-functional teams in product, marketing, partnerships, solution architecture, finance, legal and customer success to deliver exceptional end-to-end customer experiences that translates into strong revenue growth and retentionOversee all US talent management and engagement aspects, in partnership with sales leadership, People Operations and Sales Enablement, to cultivate a culture of inclusivity, resiliency and integrityContinuously develop sales leadership by always leading from a place of empathy, partnership and expertiseDeliver executive level presentations and business reviews to a variety of audiences cross-functionally and at the C-suite level Performs other related duties as assigned.Who You Are:4+ years of sales management experience, experience at a hyper-growth SaaS company preferred1+ years leading front-line sales managers Proven ability to profitably and quickly scale revenue. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. This individual will also work with Customer Success, in addition to a dedicated Renewals team, to drive customer retention and expansion. They will also be a liaison between new business sales, marketing, product, and engineering to support and ingrain the short- and long-term needs of the sales organization in terms of emerging technologies.You will scale and build a high-performance sales organization that reflects Klaviyo’s core values as well as the sales team’s key virtues.
Account Executive, Upper SMB (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 19, 2023
Klaviyo values diversity and encourages applicants who are close but not exact matches. The company empowers Account Executives (AEs) to have a significant impact on the company's growth and their own careers. AEs at Klaviyo are expected to be product experts, manage the entire sales cycle, and close over 70% of their opportunities. The ideal candidate has 2+ years of closing experience, is goal-oriented, and adept at relationship building.
Lead Software Engineer - Data Exchange
Company: Klaviyo
Location: Boston, MA
Posted Aug 15, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. The tech stack you’ll be working with:Python, DjangoApache Kafka, Apache Pulsar, RabbitMQ, and other tech from the big data stackMySQL, RedisGraphite, statsd, GrafanaAWS, Terraform, Docker, Kubernetes, Jenkins, and other modern DevOps toolsGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Regularly mentor fellow engineers, ensuring their skill development aligns with organizational growth.Love digging into performance, scalability, and reliability issues to drive breakthrough solutions. Enjoy shipping code early and often in an agile fashion, pairing with product management, business stakeholders, and other engineers to craft better software.Have in-depth knowledge and extensive experience working with distributed architectures, data processing systems, big data stack, and process control systems. Have solid understanding of prioritizing organizational, technical, and product needs.Promote shared understanding among leadership and considers others when making decisions. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. Previous experience with Python is desirable. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You will contribute to the advancement of our data movement framework and play a key role in shaping Klaviyo's data platform evolution, aligning with our vision, mission, and strategy.
Director, FP&A
Company: Klaviyo
Location: Boston, MA
Posted Aug 20, 2023
Klaviyo values diversity and inclusivity, and is looking for a Director, FP&A to lead their financial planning and analysis team. The role requires strong analytical and communication skills, as well as experience in financial planning and analysis.
Principal Partner Education Specialist
Company: Klaviyo
Location: Boston, MA
Posted Aug 21, 2023
The text describes a job posting for a Principal Partner Education Specialist at Klaviyo. The role involves developing and implementing a comprehensive content plan, managing content catalog and calendar, creating engaging content, and making data-driven decisions. The successful candidate will have experience working with partners, strong project management skills, and a proven track record of creating engaging educational content. The role offers a fast-paced, entrepreneurial environment and the opportunity to delight customers.
Senior Product Manager - ML Platform
Company: Klaviyo
Location: Boston, MA
Posted Aug 13, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. At Klaviyo, knowledge about your customers is power.Senior Product Managers at Klaviyo think deeply, quickly, and analytically. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You should love learning and tackling new challenges.Your First 90 DaysIn your first 30 days, you will get acclimated to Klaviyo and our product:During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.Spend time in Support, helping customers work through issues. There’s no better way to get a holistic understanding of the product, and to get to know our customers.Be introduced to everyone you will need to know in order to be successful in your role.In your first 60 days, you will become a valuable member of the team:Take ownership of the data science platform roadmap, becoming the go-to expert for that area.Have a quick impact by spec’ing and building your first product features.In your first 90 days, you will continue to increase your influence:Formulate the strategy and roadmap for your product area.Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.Who You Are:3+ years of product management experience.Have a high-level understanding of machine learning concepts, best practices, and technologyLI-BB1Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. They sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.Ship features - you will get value into customer hands. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word.
Lead Software Engineer
Company: Klaviyo
Location: Boston, MA
Posted Aug 16, 2023
Klaviyo is seeking a Lead Engineer for their Auditability, Compliance, and Exchange team. The role involves working closely with the existing Payments team to ensure accurate financial record keeping and data exchange pipelines. The ideal candidate should have experience in building and improving financial systems, improving data accuracy, and understanding compliance and auditability. They will also be involved in team building and management. Klaviyo values diversity and offers a supportive work environment with generous benefits.