Jobs at Klaviyo
1,463 open positions
Senior IT Technical Business Analyst
Company: Klaviyo
Location: Boston, MA
Posted Aug 04, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. You'll work closely with the various IT teams and a wide variety of Engineering and business operations teams, all under the leadership of the IT Manager, Operations.How you’ll have an impact:You'll identify opportunities to increase efficiency and productivity within the context of the overall IT strategy. You'll assist with process mapping, gap analysis, project scoping, planning, and scheduling.Most importantly, you'll research and understand technical system capabilities, identify existing technology capabilities, develop business requirements, write the business case, define business logic, create optimization and monitoring strategies and work with the implementation teams to communicate and develop solutions; anticipate risks and mitigate them before they become serious. Work with cross-functional business teams to facilitate software, applications, and tooling alignment.Operate the new software lifecycle process and be the point of contact with the finance department for procurement, purchasing, and planning. Create interdepartmental feedback loops, workflows, and processes and define best practice business processes. Leverage knowledge of cutting-edge technologies to optimize organizational efficiency and drive new organizational capabilities. Be a communication focal point providing coordination for IT projects/initiatives.Manage multiple tasks to deadlines; communicate progress at regular intervals.Keep an even keel and act as a point of stability and focus for ambitious or controversial projects.Who you are:2-5 years of experience managing multiple successful business system projects and experience with business analysis and business process improvement, preferably in a high-growth enterprise.You're experienced with writing problem statements and managing technical projects.You have a strong competency in planning, prioritization, and implementation of technical projects, including negotiating scope and priorities and balancing for successful outcomes.You have excellent interpersonal and communication skills; you are an articulate and effective communicator who can describe complex problems and solutions in understandable terms; you can frame communications to diverse stakeholders; and you capably craft detailed, accurate, and precise documentation.Possess solid analytical skills, understand project lifecycles, and can act entrepreneurially to ensure delivery matches the business's needs.You have an ability and desire to grow and coach less-tenured team members.Familiarity with IT standards and core technologies/applications such as Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira).You've worked with procurement and finance teams in the past. LI-OnsiteGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). The IT Operations team is highly collaborative and cross-functional, working closely with the IT SearchBar team (our end-user support team), the IT Systems team, and the broader Klaviyo organization. As a Senior IT Technical Business Analyst, you'll be responsible for researching, organizing, and providing detailed technical analysis to help us solve our most critical technical issues. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. You'll compare existing capabilities as they relate to new abilities, and you'll work cross-functionally to help identify gaps in functionality and process. We solve problems using technology and embracing automation and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.The IT Operations team is responsible for project and program management of IT initiatives, technical business analysis, and research.
Engineering Manager, ML Ops
Company: Klaviyo
Location: Boston, MA
Posted Aug 05, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. Your tech stack includes Python, AWS, Kubernetes, and Terraform. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Please note that this role is based in Boston and requires a hybrid, onsite component.How you’ll have an impact:30 days You will have finished onboarding including engineering and data science specific onboarding, and your local developer environment is set up and usable.You will have met with all of the team members and have already contributed a first PR.60 days You will have successfully contributed multiple PRs to projects in flight.You regularly have 1:1s with team members (currently 3 engineers).You will have met with stakeholders such as Data Science Managers, Product Managers, Legal & Security, and Data Infrastructure engineers in order to gather the necessary context for future projects and understand requirements or constraints on system design imposed by those dependencies.90 daysYou will have solidly taken over team processes and be actively planning team work both current and upcoming, and you’ve started to formulate a vision for priorities for the upcoming quarter of work.You will be well versed in existing systems, including what areas have gaps that need to be filled, and have started working with the team and stakeholders to scope and prioritize solutions.Up to 1 year You will have successfully led the team to deliver multiple high impact projects that significantly improve the functionality and scalability of systems owned by DS Platform.You will have developed short, medium, and long-term roadmaps in partnership with stakeholders that give confidence that the DS Platform services will be able to scale at the same pace as Klaviyo’s DS and ML business needs.You will have hired or are in the process of hiring additional engineers to grow the team.You will have formulated career development goals and plans for your team members and are mentoring them on how to succeed.What we’re looking for:2+ years people management experience5+ years technical expertise in MLOps or adjacent areasExperience putting machine learning models with a variety of applications and usage patterns into productionProficient with Python, AWS, Terraform, KubernetesExcited to read the code, understand the product area, and give applicable technical mentorship.Comfortable giving performance review, coaching team members on their technical growth, and mentoring team members at various levelsNice to have:Experience with Jenkins, Ray, Spark, Kubeflow, MLFlow, Huggingface, GPU, Deep LearningLI-Onsite LI-CB2Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Learn more about our engineering culture at https://klaviyo.techAbout the role:The Engineering Manager of the Data Science (DS) Platform team is responsible for leading the team of Machine Learning Engineers who build and maintain the services that enable and accelerate Data Science and Machine Learning at Klaviyo, including tooling for training, testing, serving, and monitoring models. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last.
Product Expert (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 03, 2023
Klaviyo values diverse backgrounds and experiences, empowering creators to own their destiny. They are seeking a Product Expert, or Customer Support Specialist, who is passionate about providing exceptional support to customers scaling their businesses with Klaviyo. The ideal candidate is a thoughtful communicator, creative problem solver, and self-motivated individual who thrives in a collaborative environment. They should have experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Salesforce, web works, networking, APIs, and email marketing platforms.
Manager, Global Messaging Compliance (Hub)
Company: Klaviyo
Location: Boston, MA
Posted Aug 06, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Proactively propose and implement changes to systems and processes to help the team be successful.Create and implement innovative policies, guidance materials and procedures at both the global and local levels, working with the Compliance Governance Committee and other stakeholders across functions.Build positive relationships with business partners (Security, Legal, Engineering, and Product teams) and facilitate continuous improvement aligned with operational processes.Translate regulatory requirements to internal business partners and drive alignment on compliance requirementsEducate Klaviyo employees and customers on compliant messaging practices and, in collaboration with the Enablement and Customer education teams, create user guides and training materials.Aid Klaviyo in maintaining strong relationships with vendors by ensuring our internal processes improve our regulatory and policy compliance.Develop and implement new compliance measures as the market continues to evolve with new industry requirements.Maintain a high level of regulatory expertise in SMS and Email marketing to develop and continuously improve the compliance program; participate in relevant industry associations to engage on latest regulatory trends, emerging risks and best practice compliance programs.Who you are:A strong leader, with 4+ years of management experience, dedicated to helping others develop.An individual with recognized compliance expertise of 4+ years.Have experience in the compliance, fraud, abuse or user protection space.Passionate about creative problem solving for customers and internal teams.Experienced in evaluating operational performance, building forecasts and finding creative solutions to operating constraints.A thoughtful communicator, excellent at communicating through a variety of channels that require both written and verbal skills.Self-motivated, eager to learn and thrive in a collaborative environment.Capable of adapting quickly to changing priorities.Analytical and driven to achieve quantitative and qualitative targetsEffective in collaborating cross functionally.Experienced with supporting a global customer base.Experienced in developing, championing, and managing internal compliance programs that have significant, positive, business impact.Have basic technical skills including an understanding of APIs and data analytics.Experienced with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS, IPs and other networking concepts; Email marketing, SMS marketing and E-Commerce platformsCR1 Hybrid BostonGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. This is a unique role where you will be challenged to balance technology and people to drive the optimal business outcomes and customer experience. It's a role that encompasses technical infrastructure, software systems, and leading a team of talented individuals. You will optimize deliverability for all customers by driving adherence to the appropriate policies to maintain a good reputation with service providers.How you will make a difference:Support the implementation of the strategic vision for omni channel messaging compliance that is aligned with the company's focus on growth.Effectively communicate program execution status, key accomplishments, and risks to management both within the Support organization and to our business partnersLead and develop a team of Compliance Specialists to provide the ultimate experience for Klaviyo customers.Think critically about what the team offers and how it executes. Visit careers.klaviyo.com to see how we empower creators to own their own destiny.We are looking for a passionate, driven leader to take SMS and email compliance at Klaviyo to the next level.
Lead Site Reliability Engineer - Platform Infrastructure
Company: Klaviyo
Location: Boston, MA
Posted Aug 05, 2023
All engineers are expected to become extremely proficient in the technologies we use : Python, Django, Celery MySQL, RabbitMQ, Redis, Apache Pulsar Bash, Puppet, Terraform AmazonWeb Services (EC2, RDS, Aurora, etc. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. ), Kubernetes on EKSWho You Are Have 10+ years of experience and have architected, built, and delivered at least one complex system.Have multiple years of proven experience building products that matter and pushing yourself and your team to be better engineers and build a product with passionate advocatesYou can build & scale complex distributed systems including solving problems in sustainable ways, balancing pragmatic development with ideal architecture, breaking through technical obstacles with vigor, and leading teams through crises by working side by side with them in the trenchesYou have demonstrated experience successfully navigating the tradeoffs of technical design decisions, risk assessment, and mitigation activities.Enjoy shipping code early & often in an agile fashion, pairing with product management to craft better software by soliciting feedback from thousands of end usersGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Requests can be submitted here. Lead SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible. How You Will Make a Difference Provide technical leadership to drive technology choices and architectural decisions across multiple teams and provide solutions for complex problems around platform scalability and best practicesDesign and build platform oriented solutions to Klaviyo engineers’ biggest pain points and shared challenges with an eye towards future growth, efficiency, and standardization at scaleStrive towards a cohesive technical vision across multiple roadmap items that are built across multiple teamsMentor multiple engineers to develop new technical leadership for the company Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Onboarding Specialist (SMB)
Company: Klaviyo
Location: Boston, MA
Posted Aug 04, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. This includes designing customized project plans, providing proactive, 1:1 support that is critical to driving strong product adoption, eliminating friction for our user base, and establishing long-lasting relationships with our customers.How you will make a difference: Own customer relationships from post-sale through successful “go live” in the first 30 to 90 days, onboarding multiple SMB clients at a time to set them up for long-term success Develop project plan to help customers build out their initial use cases and achieve their immediate business goals, tracking progress and holding customer and internal stakeholders accountable to meeting key onboarding milestonesAdvise customers on best practices to achieve fast time-to-value, including guidance on product set-up and configuration, testing, and performance analysis Provide support and strategic advice on both technical and non-technical related questions (e.g: deliverability, marketing, sales, setup questions) Scope and conduct discovery with customers to understand use-cases and integration needs to effectively loop in key internal stakeholders for technical guidanceProactively monitor customer dashboards and onboarding success metrics to identify at-risk accounts and prioritize engagement across customer portfolioAddress any open issues and retention risk through creative problem solving, and act as a point of escalation facilitating action planning and resolution across teams (e.g., Support, Sales)Proactively surface, coordinate and drive new ideas to improve the onboarding experience to ultimately reduce friction and Time to Value for customersWho you are: 2-3+ years of customer success or customer onboarding experience with a track record for building and nurturing relationships across multiple accounts at a timeExperience understanding customer goals, building a customized project plan, and finding creative solutions to reach customers’ key objectivesExcellent organizational and project management skills with track record of driving outcomes on timeStrong analytical and creative problem solving skillsExcellent verbal and written communication skills via phone, video conference, and email, with demonstrated ability to make recommendations and persuade stakeholdersExcellent interpersonal skills with ability to manage customer expectations, relationships, and identify and mitigate risk on as needed basis. Excellent time management skills with a proven ability to prioritize tasks and meet deadlinesThrives in a collaborative, fast-paced, and quickly changing environmentExperience managing customer relationships through Salesforce, Gainsight, or similar CRMsProficient with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPointExperience in marketing technology and advising customers on marketing strategy a plusExperience using email marketing platforms and E-Commerce platforms a plusGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. As an SMB Onboarding Specialist, you are the first point of contact for new customers, guiding them through their first 30-90 days to ensure a successful implementation of the Klaviyo platform, delivering fast time to value and a solid foundation upon which to build their marketing and growth strategy. If you’re a close but not exact match with the description, we hope you’ll still consider applying. We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Senior Compensation Analyst (Hub)
Company: Klaviyo
Location: Boston, MA
Posted Aug 06, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. merit and short-term incentive planning, performance management integration process, annual statement generation and distribution, company wide communication rollout, etc. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. This position reports directly to the Senior Manager, Compensation and will be a key member in evolving and enforcing Klaviyo’s compensation philosophy, policies, practices, and programs to attract and retain the market’s top talent.How You Will Make a Difference...Primary Function Areas:Program and project management and compliance of all broad based compensation programs, including base pay, short-term incentive pay, equity, and moreImplementation of complex, cross-functional, and company-wide Compensation projectsTotal Rewards communications and change management, including compensation and benefits integrated areasAssist annual companywide market analysis to determine competitive positioning of pay programs, including base pay, short-term incentive pay, and sales incentive payPartner on the year end compensation planning process (i.e. )HRIS administration and optimization in support of compensation programs and processes such as annual merit and promotion cyclesResponsibilities:Compensation program administration and implementationHRIS administration in support of compensation programsAssist with design and implementing market aligned salary structure and lead annual review to ensure external competitiveness, including recommending updates to our cash and equity compensation structures/rangesProvide counsel to HR Business Partners and Talent Acquisition on compensation issues related to recruiting and candidate offers, as well as employee promotion, recognition, and retention actionsAdvise on compensation and reporting tools and automation opportunities/vendorsMaintain a working knowledge of federal, state and local legislation that may affect compensation policies including minimum wage regulations for all geographic areas with Klaviyo operationsEnsure Klaviyo’s compensation program is competitive with our market and company goals through performing benchmarking analyses, including coaching and leveraging compensation analystsDraft company recommendations and presentations using a data driven approachPartner with internal team members to build, document, and maintain compensation-related guidelines, policies, workflows and procedures for our programsAssist the annual performance review process, helping track and implement promotions and compensation adjustmentsProvide database management for Klaviyo’s employees, ensuring accurate data entry, integrity and validationHave a direct relationship with outside consultants/vendors for annual survey submissions, contract renewals and data reportingWork cross functionally to collect and report data across departments including Finance, HR, People Operations and Talent AcquisitionGenerate employee communications regarding Total Rewards changesHelp manage special compensation projects across a variety of areas such as job structure, pay transparency, management training and other various compensation related programsWho You Are...BA degree in a related fieldYou have 4+ years experience working with compensation programs, administration, compliance and analysis, previous experience in an HR function and a Certified Compensation Professional (CCP) a plusYou have extensive experience with HRIS systems, compensation management tools and advanced skills in Excel/Google Sheets programs, with a strong preference for Workday and RadfordYou enjoy building things and continually strive to do things better than the status quo. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. You are intellectually curious.You have a proven ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factorsYou are organized with the ability to manage multiple high, and potentially shifting, priorities in a fast-paced environmentYou have highly effective verbal and written communications skills; ability to distill complex concepts/information to employees and Senior Leaders in a digestible mannerYou are able to work cross functionally with different areas of an organizationYou pay attention to detail, have a strong sense of responsibility and the ability to work both independently and collaborativelyCR1 Hybrid BostonGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh).
Senior Business Analyst, Systems and Data Strategy (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 07, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. AWS S3, Google Storage Buckets, Azure Blob Storage)You understand data modeling, data access, and data storage, caching, replication, and optimization techniques.Experience with automated analysis of data quality and validation.High proficiency working with large, heterogeneous datasets in building/optimizing data pipelines using ELT, data replication, API access, data virtualization, stream data integration, and emerging technologies.LI-HybridGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Experience partnering with both technical and non technical stakeholders to understand needs and opportunities.Hands-on experience with python, data transformation, SQL queries, and optimization.Experience leveraging Cloud-based DFS (eg. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Document and maintain our GTM Operations data design and deployment process in close alignment with the Business Intelligence team. Who You Are:5-7+ years of production experience in designing, creating and maintaining data driven business solutions and solving problems using a wide variety of technologies and modern data architectures.Demonstrated ability to independently identify, manage and drive cross functional projects. End to end management and oversight of business critical GTM operating roadmap tied to technology and data management.Collaborate with and assist Corporate IT, Business Intelligence, and Engineering teams as it relates to ongoing development projects impacting core Customer Success and Support business capabilities.Work directly with cross functional partners and business stakeholders to define project requirements related to optimizing data ingestion across GTM systems. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
Manager, Customer Success Analytics & Operations (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Aug 07, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. In this role, you will report to the Senior Manager, OPS & Analytics, and partner closely with Customer Success and Support leadership to deliver data driven insights, drive visibility and understanding of core metrics, customer behavior & business drivers, improve operational efficiencies, and develop scalable strategies to enhance the customer journey and success results. customer segments / regions / product and service types) to develop an understanding of key value drivers, and identify improvement opportunitiesImplement processes to promote operational efficiency in a rapidly growing environmentPartner with Customer Success and Support leadership to understand and develop scalable strategies to improve business processes and systems, with a focus on operational excellence, improving team effectiveness and efficiency, and driving key outcomes for customersCollaborate with cross-functional teams across disciplines such as CS Systems, Sales Operations, Marketing Operations, Product, Business Intelligence, and FinanceWho you are:You have 6+ years of professional experience in an analytics / business operations / finance / consulting role, with 1+ years of direct management experience; prior experience with SaaS and Post Sales Customer Journey Analytics is a bonusYou possess well developed Excel, SQL and data visualization software skills (e.g. Tableau, PowerBI, etc); the ability to also use tools such as Python and R to work efficiently at scale is a plusYou have well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with Senior Business leaders, experience developing and actioning against a roadmap with clear milestones, and experience preparing materials for an executive audienceYou balance attention to detail with swift execution, taking ownership and delivering work product in a timely manner to drive outcomes You are comfortable operating autonomously with a bias towards action, learning and constant iterationLI-HybridGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. This role will be instrumental in driving greater insight and measurement of the digital customer experience, leading to improved customer strategies and greater retention and expansion outcomes for Klaviyo. The ideal candidate is intellectually curious, strategically and analytically minded, proactive in seeking solutions to challenging problems, and highly focused on solving problems for our customers.How you will make a difference:Collaborate with senior leaders across the global customer success (post-sales) organization, particularly within tech-touch customer success, to drive strategic initiatives that shape the growth trajectory of KlaviyoOwn and develop reporting and analytics resources for Customer Success and Support stakeholders; creating new metrics that drive increased visibility into the drivers of customer success and tell data driven stories about the health of Klaviyo’s customersPlan and scope end-to-end projects by identifying the business problem and selecting appropriate investigative testing and data solutions, and determining appropriate key performance indicators (KPIs) for the audienceDissect trends, quantify opportunities, and undertake customer and driver based journey mapping and modeling to support business planning & strategic decision making around Digital Customer Success At ScaleAnalyze customer engagements and transactions across the post sales customer journey and systems to drive actionable insights, recommendations, and optimizationsPartner to create strategic direction for Customer Campaigns to drive successful onboarding and expansion from customers unassisted by customer success, and establish benchmarks for adoption & consumption that correlate to retention and growth to guide these campaignsLeverage data to conduct deep dive analysis across different areas of the business (e.g. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
Engineering Manager, Data Science Platform
Company: Klaviyo
Location: Boston, MA
Posted Aug 05, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. Your tech stack includes Python, AWS, Kubernetes, and Terraform. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Please note that this role is based in Boston and requires a hybrid, onsite component. How you’ll have an impact:30 days You will have finished onboarding including engineering and data science specific onboarding, and your local developer environment is set up and usable.You will have met with all of the team members and have already contributed a first PR.60 days You will have successfully contributed multiple PRs to projects in flight.You regularly have 1:1s with team members (currently 3 engineers).You will have met with stakeholders such as Data Science Managers, Product Managers, Legal & Security, and Data Infrastructure engineers in order to gather the necessary context for future projects and understand requirements or constraints on system design imposed by those dependencies.90 daysYou will have solidly taken over team processes and be actively planning team work both current and upcoming, and you’ve started to formulate a vision for priorities for the upcoming quarter of work.You will be well versed in existing systems, including what areas have gaps that need to be filled, and have started working with the team and stakeholders to scope and prioritize solutions.Up to 1 year You will have successfully led the team to deliver multiple high impact projects that significantly improve the functionality and scalability of systems owned by DS Platform.You will have developed short, medium, and long-term roadmaps in partnership with stakeholders that give confidence that the DS Platform services will be able to scale at the same pace as Klaviyo’s DS and ML business needs.You will have hired or are in the process of hiring additional engineers to grow the team.You will have formulated career development goals and plans for your team members and are mentoring them on how to succeed.What we’re looking for:2+ years people management experience5+ years technical expertise in MLOps or adjacent areasExperience putting machine learning models with a variety of applications and usage patterns into productionProficient with Python, AWS, Terraform, KubernetesExcited to read the code, understand the product area, and give applicable technical mentorship.Comfortable giving performance review, coaching team members on their technical growth, and mentoring team members at various levelsNice to have:Experience with Jenkins, Ray, Spark, Kubeflow, MLFlow, Huggingface, GPU, Deep LearningLI-Onsite LI-CB2Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Learn more about our engineering culture at https://klaviyo.techAbout the role:The Engineering Manager of the Data Science (DS) Platform team is responsible for leading the team of Machine Learning Engineers who build and maintain the services that enable and accelerate Data Science and Machine Learning at Klaviyo, including tooling for training, testing, serving, and monitoring models. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last.
Site Reliability Engineer - Platform Infrastructure
Company: Klaviyo
Location: Boston, MA
Posted Aug 05, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. AWS)Ability to troubleshoot production issues related to computer infrastructure, configuration, monitoring, deployments, and continuous integration and deliveryAbility and willingness to learnAbility to collaborate with others on a teamAbility to participate in an on-call rotationGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible. How You'll Make a Difference Ship foundational services to enable Klaviyo engineering to move faster with confidenceDesign and develop systems and processes that enable highly available & scalable systemsDesign, build and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s servicesAchieve break-throughs in systems throughput by identifying and eliminating bottlenecksLeverage technology such as Python, AWS, Django, Kubernetes, Bash, Terraform, MySQL, RabbitMQ, Redis, Cassandra, Postgresql to advance Klaviyo’s platformChampion best practices by actively collaborating with other teams in a culture that values whiteboarding and technical design reviewContribute to the company as a subject matter expert in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo.Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatiguePrototype and advocate for architectural improvements to achieve breakthrough results in Klaviyo systems’ operational scalability and reliabilityWork hand-in-hand with product-facing engineers to ship impactful codePerform quantitative analysis to understand and scale Klaviyo systems and manage the cross-functional effort to resolve scalability issuesProduce and advocate for preventative, upstream solutions with internal stakeholders and external vendors and dependenciesConfidently make informed, data-driven decisions in a fast paced environment with competing priorities Who You AreKnowledge of Linux operating systems and computer networkingExperience writing code in a programming language such as Python, Ruby, Go, etc.Experience administering cloud-based infrastructure (e.g. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. If you’re a close but not exact match with the description, we hope you’ll still consider applying. We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Enterprise Marketing Lead
Company: Klaviyo
Location: Boston, MA
Posted Aug 07, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. In the role, you will report directly to the Director of Account Based Marketing. How You Will Make a Difference Ideate, design, and execute the Mid Market and Enterprise inbound marketing customer journey across all channels. Lead the paid media strategy and planning inclusive of high reach channels and performance focused digital channelsWork closely with the Analytics team to ensure transparent and accurate reporting of key performance indicators.Optimize audience-specific messaging and positioning with Product Marketing teams to create engagement at each stage of the funnel for net new leads. Optimize end-to-end customer journey by partnering with content and creative teams to optimize existing content and ideate/build new content to keep leads engaged. Collaborate and work cross-functionally to align campaign strategies and goals across the organization including Brand, Lifecycle, Product Marketing, Content Marketing, Self-Serve Growth, Web, and SEO. In conjunction with Marketing Ops, build out the lead scoring model for Mid Market and Enterprise leads to ensure conversion of MQLs. Define and build measurement plan with Analytics team ensuring understanding of success drivers and growth levers by country, audience, channel and tactic Own the strategy for the Klaviyo for Enterprise website, optimizing and updating for key company moments, product launches, etc. Gather and analyze campaign performance, including reporting learnings and developing wrap reports of key findings and best practices Understand industry landscape, tech capabilities and competitive approach to recommend content, creative assets, CTAs, landing page experience to increase and scale new customers Develop and establish success criteria to help inform resource planning, campaign flighting and overall prioritization across multiple stakeholdersWho You Are 8+ years of experience in combination of channel, performance, lifecycle, demand gen, and integrated campaign marketing. 5+ years working in B2B marketing capacity with focus on selling into Enterprise buying centers. Proven expertise building end-to-end customer journeys and relevant campaigns to drive leads through the funnel. Experience managing a budget of $2M+ in media spendFoundational knowledge of performance marketing success metrics and ability to report KPIs to executive leadership teams. Ability to self-serve in a limited resource environment and comfortable copywriting, ideating general design, and landing page buildout. Advanced analytics experience with ability to manage complex data sets across site analytics and attribution models. Google Analytics and Salesforce PreferredExcellent organizational, time management and collaborative skills with ability to project manage across multiple teams with confidence and expertiseComfortable in a fast paced, agile and high growth environment with ability to navigate gray areas by developing new process and streamline workflows.Confident in advocating and educating cross-functional stakeholders on the nuances of the MM+ and Enterprise buying centers and setting expectations for how we approach this audience. LI-Onsite Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Visit careers.klaviyo.com to see how we empower creators to own their own destiny.Are you a performance marketer with a keen eye for data and analytics? A storyteller who seeks to know their audiences and build compelling programs that drive action? We’re looking for a Lead, Enterprise Marketing that understands the unique combination of precise audience segmentation, relevant messaging, strategic media planning, experimental design and overall customer journey, while rooted in driving ROI and scalable outcomes. In this new role, you’ll own the inbound customer journey for MM+ & Enterprise prospects for North America, responsible for the company’s MQL KPI. You’ll work closely with Content, Product Marketing, Creative, Sales , Demand Gen, Lifecycle, and Web teams to ensure flawless execution across multiple channels, campaigns and lifecycle programs. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Requests can be submitted here. We empower creators to own their destiny by making first-party data accessible and actionable like never before.