Jobs at May Mobility
1,448,842 open positions
Director of Contact Center & Support Operations
Company: Inspiration Mobility
Location: Remote
Posted Nov 11, 2023
Inspiration, a specialist investment platform focused on accelerating the electrification of transportation in North America, is seeking a Director of Contact Center & Support Operations. The role involves building and leading the Support Operations function, managing the driver contact center, and establishing feedback loops for continuous improvement. The ideal candidate has 8+ years of high-level contact center management experience in a B2B context, preferably in commercial vehicle leasing, fleet management, or clean energy sectors. They should have a proven leadership style, be attuned to customer needs, and proficient with contact center technologies. The role offers the opportunity to make a substantial impact on combating climate change.
Senior Robotics Engineer - Simulations
Company: May Mobility
Location: Ann Arbor, MI
Posted Nov 18, 2023
May Mobility, based in Ann Arbor, Michigan, is revolutionizing urban landscapes through autonomous technology. Their vehicles, powered by innovative Multi-Policy Decision Making (MPDM) technology, offer more than self-driving capabilities. They bridge public transit gaps, enhance safety, and promote sustainable living. The company is seeking a software developer with significant C++ experience, knowledge of design patterns, and real-time simulation platform development skills. They value diversity and encourage applications from all qualified candidates.
Site Manager (Onsite)
Company: May Mobility
Location: Other US Location
Posted Nov 15, 2023
May Mobility, based in Ann Arbor, Michigan, is seeking an experienced Site Manager to lead an operational site in Martinez, CA. The company specializes in autonomous vehicles and mobility services, aiming to create a safer, greener, and more accessible world. The Site Manager will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators, ensuring seamless shuttle operations and exceptional service for customers and passengers. The role involves implementing safety guidelines, managing financial goals, and fostering a positive work environment. The ideal candidate should have previous experience as a formal people leader, excellent communication skills, and the ability to work effectively in a startup environment.
VP - Fleet Advisory & Analytics
Company: Inspiration Mobility
Location: Remote
Posted Nov 13, 2023
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Your exceptional performance, extensive experience, keen eye for detail, and innovative approach resulted in an increased customer base, delighted customers and prospects, and led to high customer retention rates and deeper engagement. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. The more inclusive we are, the greater our impact will be! You will develop customized fleet electrification plans, utilizing data-driven strategies to help prospects and clients achieve cost reduction objectives, fleet optimization, corporate sustainability, and improved driver behavior. You will report to our VP of Customer Delivery, Colin Sng. You will be part of our broader Delivery function, working directly with our Sales Team on transition analyses for prospects and collaborating with our Customer Success Team on customer fleet electrification planning, customer retention, and other expansion activities. What You’ll Be Responsible For: Own our suite of EV Transition products and collaboratively drive its evolution based on customer feedback and input from our internal teams and subject matter experts Conduct and present our custom EV opportunity assessments to potential clients, highlighting the advantages of electric vehicles and partnering with us in a positive and proactive way Further support our sales process by providing value calculations and additional comparison analyses to help drive prospects’ fleet electrification adoption Build comprehensive fleet electrification plans based on client goals, needs, and existing vehicle fleet, updating the plan over time based on evolving market conditions Collaborate with our Customer Success Team in leveraging additional data-driven strategies and insights to advise and guide our customers’ overall fleet electrification and optimization efforts, including cost analyses, value modeling, benchmarking comparisons, and vehicle optionality Be one of our SMEs on Fleet-related services and change management strategies to help remove barriers to fleet electrification for our prospects as well as existing customer base Partner with our Customer Success Team to identify additional areas of need for each customer and where we can continue to add value for the customer Leverage the data generated by our connected EVs to identify new opportunities for value-added analytics that benefit our customers as well as to drive innovation within our teams Establish and track key performance metrics for the Fleet Advisory & Analytics team, continuing to improve team processes and performance, particularly in support of new customer acquisition as well as existing customer expansion & growth Who You Are: You have 10+ years of analytics, consulting, or finance experience, with a background in fleet management and FMCs (fleet management companies) You have successfully built and led teams, particularly ones with customer-facing responsibilities You have a proven track record delivering on KPIs, including meeting both internal and client-driven timelines You are an analytical thinker and thrive on deriving impactful insights from data You are a whiz when it comes to presenting complex information to multiple audiences, including C-Suite stakeholders You are detail-oriented, with a proven ability to solve multi-disciplinary problems creatively and hold yourself accountable for completing tasks and assignments You are willing to challenge conventional standards and can actively identify and communicate new and better ways of performing certain tasks You have proficiency with Microsoft Office Suite as well as BI and project management tools such as Sigma, Jira etc. The Legacy You’ll Leave: As a result of your time in this role, you built out a key Inspiration differentiator, which helped us acquire and delight customers while materially accelerating their transition to EVs. Your Mission: Your mission is to build and lead our Fleet Advisory & Analytics team, utilizing your industry experience, analytical and consulting skills, big data, and the latest fleet technologies to guide our clients towards their goal of achieving 100% fleet electrification over time.
Test Engineer II (Onsite)
Company: May Mobility
Location: Ann Arbor, MI
Posted Nov 06, 2023
May Mobility, based in Ann Arbor, Michigan, is revolutionizing urban landscapes with autonomous technology. Their vehicles, powered by innovative Multi-Policy Decision Making (MPDM) technology, offer more than self-driving capabilities. They bridge public transit gaps, enhance community value, and promote sustainable, vibrant cities. Since 2017, they've provided over 300,000 autonomy-enabled rides globally. They're seeking Test Engineers to develop and execute comprehensive test plans for their autonomous vehicle fleet and infrastructure, ensuring product quality and validation. The role involves using various testing methodologies and collaborating with engineers and designers in a fast-paced development environment.
Director - Contact Center & Support Operations
Company: Inspiration Mobility
Location: Remote
Posted Nov 11, 2023
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Ideally, this comes from your time in thecommercial vehicle leasing, fleet management, and/or clean energy sectorswhere you built and led successful customer-centric support teams and processes You have a proven leadership style characterized by effective communication, mentorship, and the ability to empower your team to reach their highest potential, with 5+ years of managing people You are attuned to and insightful about customer needs and are highly proficient with contact center technologies, CRM systems, and communication tools such asIntercom. Fit with these values is a critical component of our hiring process, and our team members are encouraged and expected to demonstrate these behaviors in their interaction with their colleagues, customers, and all stakeholders. Your legacy resonated in the feedback you received from our fleet customers’ drivers and led to increased customer loyalty, retention, and revenue growth which meant Inspiration gained more trusted partners, promoters, and advocates. This includes scaled support channels (email, chat, phone), a contact center for our customers’ drivers, and a Network Operations Center (NOC) for our charging hubs. and monitoring to revise as needed Manage the development and continuous improvement of the content as well as resources in the knowledge base in collaboration with other internal teams Develop training materials, and train and mentor contact center agents, ensuring the team possesses in-depth product knowledge, refined communication skills, and provide exceptional customer service Work with our IT team to ensure that all required technology systems are integrated and stood up to allow the Driver Contact Center to function seamlessly Collaborate closely with internal teams, in particular our product service and Delivery teams, to ensure the contact center is closely integrated with existing business operations as well as to support operational needs of neighboring functions Establish a system tocapture driver sentiment and feedback, and help translatetheminto actionable insights for other internal teams Support the operationalization of Inspirationcharging solutions, including managingany required outsourced support function such as the Network Operations Center (NOC)and, potentially, maintenance resources Establish and track key support-related performance indicators (KPIs) and benchmarks to gauge and elevate performance of our support functions, and update those KPIs as needed to ensure an excellent customer journey Utilize data analytics to provide deep insights into contact center performance, making informed decisions, and guiding iterative improvements Who You Are: You have 8+ years of demonstrated high-level contact center management experience in a B2B context. You use data-driven decision-making to create actionable insights, refine strategies,and enhance operational efficiency You thrive in startup environments, exude resilience and adaptability, and demonstrate a hands-on approach to create something extraordinary from the ground up You have a strong desire to leave a lasting impact Our Core Values: Inspiration’s culture is based on a shared respect for our core values HERE. What You’ll Be Responsible for In Your Role: Implement a Driver Contact Center strategy and architecture that aligns seamlessly with our mission and service portfolio, and provides effective driver support Stand up and manage the driver contact center in close collaboration with our outsourced vendor including establishing all required processes (SLAs, escalation processes, quality control etc.) You will report to Colin Sng, our VP of Customer Delivery, who reports to our Chief Operations Officer (COO).
Technical Project Manager - Software Release
Company: May Mobility
Location: Ann Arbor, MI
Posted Dec 02, 2023
All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Consolidate input from autonomy, engineering, safety, legal, and business teams to produce and distribute project work plans; Requests for Procurement, Statements of Work, Program Plans, and Gantt charts. An ability to clearly and concisely communicate technical concepts including root cause analysis, technical challenges, and their solutions, and results backed by data. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! Engineering, Computer Science or highly technical degree preferred, or equivalent work experience A minimum of 2+ years of prior experience as a software, data, robotics engineer or other highly technical AI or robotics-driven areas A minimum of 7+ years of technical project management experience, project planning, status updating, and risk management. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. If you believe that you will need any type of accommodation, please let us know. May Mobility is an equal opportunity employer. Technical project managers at May coordinate frequently and effectively across all company functions including autonomy, vehicle engineering, software, product, finance, and operations.
Site Autonomy Engineer (Onsite)
Company: May Mobility
Location: Other US Location
Posted Nov 15, 2023
May Mobility is a company that is transforming cities through autonomous technology to create a safer, greener, and more accessible world. They develop and deploy autonomous vehicles that provide value to communities and are building the world's best autonomy system to reimagine transit.
Field Operations Trainer (Hybrid)
Company: May Mobility
Location: Ann Arbor, MI
Posted Dec 02, 2023
All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. May Mobility is an equal opportunity employer. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. You may be the perfect candidate for this or another role at May.
Manager, Payroll
Company: Verra Mobility
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Dec 01, 2023
Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. Win Together. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Lead with Grace. We express humility and compassion, and we are authentic and candid. Our team members model ethical behavior, demonstrate good judgment and are courageous. Do What's Right. This role will be responsible for operational oversight of Payroll operations, payroll processes and understanding the local, state, and federal payroll laws.
Field Operations Trainer (Hybrid)
Company: May Mobility
Location: Ann Arbor, MI
Posted Nov 06, 2023
May Mobility, based in Ann Arbor, Michigan, is expanding its autonomous shuttle and mobility services nationwide. The company is seeking a Field Operations Trainer to develop and execute a world-class training experience for Autonomous Vehicle Operators and Test Drivers. The role involves training site leadership, developing training materials, and ensuring high customer satisfaction. The ideal candidate should have a Bachelor's Degree, 1+ year of training experience, strong communication skills, a valid driver's license, and the ability to travel 2-3 weeks at a time.
Site Autonomy Engineer (Onsite)
Company: May Mobility
Location: Other US Location
Posted Nov 08, 2023
May Mobility, based in Ann Arbor, Michigan, is revolutionizing urban landscapes through autonomous technology. Their vehicles, powered by innovative Multi-Policy Decision Making (MPDM) technology, offer more than self-driving capabilities. They enhance community value, bridge public transit gaps, and promote sustainable, vibrant cities. The company is seeking a Site Autonomy Engineer to support the operational fleet, ensuring the success and safety of autonomous driving solutions. The role involves hardware maintenance, sensor calibration, software configuration, and collaboration with engineering and operation teams. The ideal candidate should have a Bachelor's degree in Mechanical or Electrical Engineering, experience in wire harnesses and mechanical subsystems, and proficiency in Linux. Excellent Japanese verbal and written communication skills, along with a Japanese driver's license, are required. The company offers competitive benefits, including stock incentives, comprehensive insurance, and opportunities for growth.