Jobs at Mercy

Q: What is it like to work at Mercy?

Employees at Mercy experience a collaborative, patient‑centered culture with emphasis on continuous learning and employee wellness programs. The company encourages cross‑functional teamwork, offers flexible work arrangements, and provides resources for professional growth.

Q: What types of positions are available at Mercy?

Mercy offers roles across software engineering, data science, cybersecurity, cloud architecture, product management, quality assurance, and technical support. Positions range from entry‑level to senior leadership, with opportunities in clinical informatics, AI research, and infrastructure management.

Q: How can I stand out as an applicant for Mercy?

Tailor your resume to highlight relevant Mercy projects or healthcare tech experience. Quantify impact with metrics, showcase contributions to open‑source or professional communities, and prepare for coding challenges by practicing problem‑solving on platforms like LeetCode. Demonstrate a passion for improving patient care through technology.

I&T Sourcing Specialist I (Remote - US)

Company: Mercy Health

Location: Remote

Posted Mar 12, 2024

Thank you for considering a career at Bon Secours Mercy Health Primary FunctionGeneral Purpose of Position Under the direction of the System Director IT Sourcing the IampT Sourcing Specialist I analyzes organizes and improves sourcing processes for the IampT Function of BSMH with the goal of streamlining operations and reducing costs This role will require an understanding of business and how the provided vendor contracts contribute to those outcomes to effectively measure the value they offer to the organization The incumbent will review existing procurement systems vendor agreements licensing agreements logistical agreements and workflow systems while scheduling for renewals replacements andor cost savings Essential Job Functions <ul><li>Maintains strong relationships with vendor representatives assists in contractpricing negotiation<li> <li>Acts as a liaison between software vendors and customers to ensure customer needs and requirements are properly communicated to the vendor and that vendor offerings are tailored to meet needs with measurable outcomes<li> <li>Monitors the performance of vendors and ensuring that they meet the established service level agreements SLAs and performance metrics<li> <li>Escalates identified performance issues to appropriate stakeholders and work with vendor to resolve<li> <li>Evaluate BSMHs technology needs and recommend the best approach for meeting those needs through building capabilities in house buying from a vendor or partnering with a third party<li> <li>Ensures understanding of contract by functional market or ministry leaders<li> <li>Manages intellectual property and software license management by ensuring all software is properly licensed and the Ministry is in compliance with licensing agreements<li> <li>Assists with any internal or external audits of licensing compliance<li> <li>Reviews performance metrics with suppliers to identify areas for improvement and discuss performance<li> <li>Creates implementation plans with partners tracks and monitors success that align with ministry objectives<li> <li>Communicates with vendors and internal stakeholders via established communication channels updates on progress and issues and addressing questions or concerns<li> <li>Monitors rewards penalties on vendor performance<li> <ul>This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation LicenseCertification None Education Bachelors Information systems business or other related field required MastersBusiness Administration or applicable technical field preferred Work Experience 3 years experience in an IT services role or related field of vendor or program management contract negotiation and or technology financial management required Prior experience at or managing IT services contracts preferred Procurement and negotiations pricing vendor performance management Prior experience in healthcare preferred Training None Language None Patient Population Not applicable to this position Working Conditions Periods of high stress and fluctuating workloads may occur Longdistance or air travel as needed not to exceed 30 travel General office environment May have periods of constant interruptions Required to car travel to offsite locations occasionally in adverse weather conditions Prolonged periods of working alone Physical Requirements Physical Demands Frequency 0 133 3466 67100 Lifting Carrying 050 lbs x Lifting Carrying 50100 lbs x Push Pull 050 lbs x Push Pull 50100 lbs x Stoop Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0 133 3466 67100 Sitting x Walking x Standing x Additional Physical RequirementsHazards Physical Requirements Not applicable to this position Hazards Not applicable to this position Skills Business Acumen Financial Acumen Relationship Management Negotiation Analyzing data or information Problemsolving skills Data Management Procurement Process Management Project Management Attention to detail Critical thinking Communication verbal and written Teamwork Conflict resolution Active listening Organization savvy Relationship building Influence Vendor Relationship Management Bon Secours Mercy Health is an equal opportunity employer Many of our opportunities reward your hard work with <ul><li>Comprehensive affordable medical dental and vision plans<li> <li>Prescription drug coverage<li> <li>Flexible spending accounts<li> <li>Life insurance wADampD<li> <li>Employer contributions to retirement savings plan when eligible<li> <li>Paid time off<li> <li>Educational Assistance<li> <li>And much more <li> <ul>Benefits offerings vary according to employment status Scheduled Weekly Hours 40 Work Shift Days United States of America Department SS IampT Administration All applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia Petersburg Virginia and Emporia Virginia which are Affirmative Action and Equal Opportunity Employers please email recruitmentmercycom If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at recruitmentmercycom

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bring to life a healing our compassionate care and exceptional unique gifts of unique individuals

Patient Access Representative

Company: Mercy

Location: USA

Posted Mar 11, 2024

Were a Little Different Our mission is clear We bring to life a healing ministry through our compassionate care and exceptional service At Mercy we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents but also your heart Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work Overview The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service compassion and perform all duties in a manner consistent with our mission values and Mercy service standards The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility This may include scheduling registration benefit verification precertification and financial clearance including previsit collection The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record This coworker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers Medicare guidelines as well as federal state and accreditation agencies Qualifications Experience and Education Requirements13 years clerical experience and customer service experience preferred Experience with medical terminology and insurance plans preferred High School diploma required some college helpfulMinimum skills knowledge and ability requirements Ability to communicate effectively both orally and in writing excellent telephone etiquette required Ability to establish and maintain positive working relationships with patients physicians clinical and nonclinical hospital staff and insurance companies Strong organizational skills attention to detail Ability to work under stress meet deadlines and perform all daily assignments with a high level of accuracy Knowledgeable and experienced with various computers systems Ability to use a 10key calculator and computer keyboard We Offer Great Benefits Dayone comprehensive health vision and dental coverage PTO tuition reimbursement and employermatched retirement funds are just a few of the great benefits offered to eligible coworkers including those working 32 hours or more per pay period Were bringing to life a healing ministry through compassionate care At Mercy our supportive community will be behind you every step of your day especially the tough ones You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures Were expanding to help our communities grow Join us and be a part of it all What Makes You a Good Match for Mercy Compassion and professionalism go handinhand with us Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment If that sounds like a good fit for you we encourage you to apply Mercy has determined this is a safetysensitive position The ability to work in a constant state of alertness and in a safe manner is an essential function of this job

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Manager - Talent Relations - REMOTE

Company: Mercy

Location: St. Louis, MO

Posted Mar 13, 2024

Were a Little Different Our mission is clear We bring to life a healing ministry through our compassionate care and exceptional service At Mercy we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents but also your heart Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work Overview This is a REMOTE position This position will lead Talent Relations Advisors supporting the Human Resources HR service model for Mercy in a virtual setting This person will play a pivotal role in leading a group of coworkers that provide a worldclass HR experience to our leaders managers and coworkers This individual will bring expertise in basic Employee Relations matters and HR system navigation along with generalist knowledge across the HR domain Service will be provided through different channels including a contact center case management via a Human Capital Management HCM portal chat and even mail This individual must have the capability to develop and maintain positive relationships with all levels of coworkers up to the highest level of leadership within the Mercy organization Knowledge of the current HCM and call center technology is preferred Maintains a high level of confidentiality and performs duties in a manner consistent with Mercys mission values and service standards Strong people management skills are a mandatory requirement of this role to deliver a Best in Class experience to our coworkers This position must also provide advanced knowledge coworker relations benefits compensation andor expert knowledge including complex and escalated issues that may not be able to be handled in one call to the Talent Relations Team Works closely with other Talent Relations leaders Senior Advisors and Consultants to ensure appropriate collaboration and transition of complex talent relations cases for timely and effective review and resolution Lead coworkers whose primary responsibilities are to provide HR generalist service Provide training performance and process improvement efforts to drive operational excellence and meet departmental goals and standards Daily management of service administration via technology and people management of the Talent Relations team Extensive use of multiple systems examples include HCM system UKG Cisco Finesse etc is required to accurately maintain communicate and report out on Talent Relations operations for the entire Ministry Manage escalated situations and provide leaders with advice counsel and recommended courses of action on issues of low to high complexity based on operating guidelines policies and applicable laws Assist coworkers of all levels in appropriate resolution of coworker relations issues and conduct investigations for a variety of issues independently ensuring all practices are efficient equitable and compliant using Mercy legal standards Develop and maintain processes and documentation supporting HR service administration Help identify trends and opportunity for improvement based on case types and coworkerleader behavior patterns Qualifications <ul><li>Experience 5+ years in a Human Resources function 2+ years of leadership experience preferably in a callsupport center environment<li> <li>Required Education Bachelors Degree in Business Administration Management Human Resources or equivalent work experience plus college work in related field<li> <li>Certifications SHRM CP or SCP preferred<li> <li>Other Advanced computer knowledge and skills Excellent oral written and presentation skills Strong supervisory and decision making skills Strong customer service orientation Ability to work collaboratively with others Ability to work with and preserve confidential information Ability to convey and project a professional image to coworkers and leaders Excellent knowledge of legal requirements and government reporting regulations affecting human resources functions Demonstrated high level of competency in the areas of employee relations selectionrecruiting counseling performance management benefits and training a plus<li> <ul>We Offer Great Benefits Dayone comprehensive health vision and dental coverage PTO tuition reimbursement and employermatched retirement funds are just a few of the great benefits offered to eligible coworkers including those working 32 hours or more per pay period Were bringing to life a healing ministry through compassionate care At Mercy our supportive community will be behind you every step of your day especially the tough ones You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures Were expanding to help our communities grow Join us and be a part of it all What Makes You a Good Match for Mercy Compassion and professionalism go handinhand with us Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment If that sounds like a good fit for you we encourage you to apply

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Company: Mercy Health

Location: Remote

Posted Mar 08, 2024

Bon Secours Mercy Health is seeking a program manager for their Integration Management Office (IMO). The role involves leading large-scale enterprise transition activities, driving change, and supporting leaders across the ministry. The manager will oversee multiple complex projects and teams, focusing on system integration, data analysis, and cost reduction. Essential job functions include developing and updating integration plans, building relationships with stakeholders, supporting change management, and monitoring project progress. The ideal candidate will have a Bachelor's or Master's degree in Business or Healthcare Management, 3-5 years of experience in healthcare or consulting, and demonstrated experience in Lean Six Sigma, change management, or process improvement methods.

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Director-Supply Chain - St. Louis, MO

Company: Mercy

Location: St. Louis, MO

Posted Mar 13, 2024

Were a Little Different Our mission is clear We bring to life a healing ministry through our compassionate care and exceptional service At Mercy we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents but also your heart Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work Overview This position requires technical and functional expertise related to procurement and supply chain management anticipate issues and recommend solutions strategize with clients and senior management Manage the development of project deliverables key performance indicators to monitor cost reduction initiatives supply chain assessmentsdiagnostics contract optimization technology utilization and supply chain strategy The Director is also responsible for recommending and developing process improvement initiatives that supports the Unified Supply Chain effort Performs duties and responsibilities in a manner consistent with our mission values and Mercy Service Standards FINANCIAL MANAGEMENT Develops capital and operating budgets for departments in accordance with the overall Mercy Community plan and Unified Supply Chain initiatives Monitors and maintains expenses within established budgets across service lines Researches and evaluates cost reduction opportunities through data analysis CUSTOMER SERVICE MANAGEMENT Responsible for the delivery of safe quality and cost efficient service by competent staff members in assigned departmentsPromotes communication and collaboration while working in partnership with leaders vendors customers and staff Responsibility for problemconflict resolution Accountable for communicating regularly in detail to the department coworkers they are responsible for conducts regularly scheduled meetings providing updates as well as soliciting feedback PERFORMANCE IMPROVEMENT Assesses and utilizes lean methodology to drive performance improvement and cost efficiency while developing best practices Perform data analysis to assist in decision making GOALSKPIs Defines implements and reports status of action plans for local amp Mercywide goals as well as KPIs POLICIES AND PROCEDURES Development of policies and procedures and provides final approval for responsible departments Makes sure policies are in alignment to the Unified Supply Chain direction and local Mercy Community policies that may overlap They also must comply with federal state and regulatory agency requirements Communicates and ensures coworkers follow all policies and procedures LEADERSHIP MANAGEMENT Main Supply Chain leader at Facility and responsible for direct relationship with Facility senior leadership Has main oversight for direction of supply chain activity within assigned facilities Chairsparticipates on localMercywide committees and task forces to include ROi initiatives Main facility contact with Supply amp Service vendors Maintains a high degree of flexibility when managing daytoday operations or unexpected events Demonstrates sound judgement and good decision making skills seeking expertise of others as needed Oversees processes driving the hiring training discipline and evaluation of coworkers in all reporting departments Fosters a culture of coworker growth and talent development Coaches and mentors coworkers Cultivates and nurtures relationships with coworkers to promote an engaged workforce through communication transparency and personal accountability Qualifications <ul><li>Experience 5 years of health care supply chain mgmt experience or other industry equivalent<li> <li>Required Education Bachelors degree or equivalent Hospital Supply Chain years experience is required<li> <li>Certifications APICS CPIM CSCP IAHCSMM OR CRST<li> <ul>We Offer Great Benefits Dayone comprehensive health vision and dental coverage PTO tuition reimbursement and employermatched retirement funds are just a few of the great benefits offered to eligible coworkers including those working 32 hours or more per pay period Were bringing to life a healing ministry through compassionate care At Mercy our supportive community will be behind you every step of your day especially the tough ones You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures Were expanding to help our communities grow Join us and be a part of it all What Makes You a Good Match for Mercy Compassion and professionalism go handinhand with us Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment If that sounds like a good fit for you we encourage you to apply

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Financial Navigator

Company: Mercy Health

Location: Cincinnati, OH

Posted Mar 10, 2024

Thank you for considering a career at Bon Secours Mercy Health Reports to Title Patient Assistance Program Manager of Direct Reports0 Primary FunctionGeneral Purpose of Position The Financial Navigator is responsible for comprehensive patient financial management The Navigator conducts patient financial navigation and patient fiscal need assessments They will work closely with providers patients hospital staff and practice administration to determine and execute the most appropriate fiscal solutions The Navigator will provide analytical and operational support for facility administration and financial related activities including drug recovery within facilities billing and payment processes and analysis and evaluation of financial performance Essential Job Functions <ul><li>Conducts financial counseling for all infusion patients prior to initial treatment which includes notification of financial obligations<li> <li>Conducts screening enrolling and obtaining copay assistance andor free drug for patients through Patient Assistance Programs PAP<li> <li>Manages drug procurement for indigent and underinsured populations and all aspects of drug recovery programs within local facilities ensures all accounts are submitted for recovery accurately and in a timely manner<li> <li>Monitors drug shipment status from approval through receipt of drug at the hospital pharmacy<li> <li>Develops and maintains a close interface with all components of the drug recovery and copay assistance process including patients key hospital departments and drug manufacturers andor foundations<li> <li>Manages patient payment status and data including insurance coverage selfpay credits and account write offs to resolve problems determining the cause and expediting correction or adjustment<li> <li>Answers billing and insurance questions as needed<li> <li>Maintains patient assistance database<li> <li>Coordinates procuring free drugs for accounts with medical necessity denials<li> <li>Submits referrals to support services eg Medicaid screening Bon Secours Mercy Health Charity financial assistance social worker marriage and family counselor etc<li> <li>Prepares evaluations of hospital facility or pharmacy related concerns and proposals to quantify financial implications<li> <li>Compiles and analyzes internal data for inpatient and outpatient services<li> <li>Responsible for distributing various reports to departments as needed<li> <li>Establishes and maintains relationships with other agencies and organizations in community to meet patient needs<li> <li>Coordinates educates and trains physicians clinical staff and support staff on patient assistance programs eg free drug procurement copay assistance and offers inservice training sessions to enhance quality and patient satisfaction<li> <li>Understands and complies with Information Security and Health Insurance Portability and Accountability Act HIPPA policies and procedures at all times uses protects and discloses patients protected health information PHI only in accordance with HIPPA standards<li> <ul>This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job Employees may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation LicensingCertification Commissioned Notary required within 6 months of employment Education High SchoolGED required Bachelors BusinessHealthcare Administration preferred Work Experience Minimum of 2 years experience in a professional healthcare environment required Minimum of 2 years experience as a financial biller in a healthcare setting social worker andor Certified Pharmacy Technician required 1 year experience with EPIC functionality preferred 2 years experience in social work of specialized patient population eg oncology hepatology neurology etc preferred Prior experience with patient assistance preferred Training Completion of Association of Community Cancer Centers ACCC Financial Advocacy Boot Camp within 3 months of employment required Patient Population Adolescents 1317 years Adults 1864 years Geriatrics 65 years and older Skills Ability to work independently with minimal supervision Strong computer skills Knowledge of various software programs eg Microsoft products Epic Ability to build strong relationships within and outside of organization Proficient math and accounting skills Ability to manage a variety of complex issues Critical thinking Communication Attention to detail FinanceFinancial Advice ResultsOriented Analyzing Customer Service Empathy Interpersonal Skills Bon Secours Mercy Health is an equal opportunity employer Many of our opportunities reward your hard work with <ul><li>Comprehensive affordable medical dental and vision plans<li> <li>Prescription drug coverage<li> <li>Flexible spending accounts<li> <li>Life insurance wADampD<li> <li>Employer contributions to retirement savings plan when eligible<li> <li>Paid time off<li> <li>Educational Assistance<li> <li>And much more <li> <ul>Benefits offerings vary according to employment status Scheduled Weekly Hours 40 Work Shift Days United States of America Department SS Pharmacy amp Lab Ambulatory Pharmacy All applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia Petersburg Virginia and Emporia Virginia which are Affirmative Action and Equal Opportunity Employers please email recruitmentmercycom If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at recruitmentmercycom

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Intern - Mercy Landmark Parkway

Company: Mercy

Location: St. Louis, MO

Posted Mar 13, 2024

Were a Little Different Our mission is clear We bring to life a healing ministry through our compassionate care and exceptional service At Mercy we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents but also your heart Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work Overview Performs related duties as assigned Performs duties and responsibilities in a manner consistent with our mission values and Mercy Service Standards Qualifications <ul><li>Critical thinking and problemsolving skills Must be able to prioritize and complete multiple assignments at one time Able to work independently in a high energy environment while maintaining a professional demeanor Must demonstrate initiative to learn and develop skills<li> <li>Experience with Software Applications including Outlook Excel Word Access and PowerPoint<li> <li>Preferred Education BS or BA degree in business or related field preferred<li> <ul>We Offer Great Benefits Dayone comprehensive health vision and dental coverage PTO tuition reimbursement and employermatched retirement funds are just a few of the great benefits offered to eligible coworkers including those working 32 hours or more per pay period Were bringing to life a healing ministry through compassionate care At Mercy our supportive community will be behind you every step of your day especially the tough ones You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures Were expanding to help our communities grow Join us and be a part of it all What Makes You a Good Match for Mercy Compassion and professionalism go handinhand with us Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment If that sounds like a good fit for you we encourage you to apply

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Jobs at Mercy

I&T Sourcing Specialist I (Remote - US)

Patient Access Representative

Manager - Talent Relations - REMOTE

Lead Coding & Charging Spec (Remote)

HR Sr Analyst-Data Solutions - REMOTE

Privacy Manager

OR Resource Coordinator - Orthopedics

Business Administrator - OB/GYN Pinnacle Hills

Program Manager, Optimization and Integration (Remote-US)

Director-Supply Chain - St. Louis, MO

Financial Navigator

Intern - Mercy Landmark Parkway

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