Jobs at MeridianLink
72 open positions
Sr. Product Marketing Manager - #1611
Company: MeridianLink
Location: Remote
Posted Apr 13, 2024
The Sr. Product Marketing Manager at MeridianLink is responsible for various activities aimed at reducing the sales cycle. This includes creating awareness, establishing a positive brand image, providing educational collateral, articulating differentiation, and targeting the right audiences. The role involves market research, product development timelines, pricing and packaging influence, sales team guidance, and messaging and market positioning. The manager will also create customer case studies, assist sales teams, develop presentations, update the website, and outline marketing programs. The role requires B2B SaaS experience and mortgage industry knowledge. MeridianLink offers a positive work culture, professional growth opportunities, and comprehensive benefits including equity-based awards, insurance coverage, flexible paid time off, 401(k) plan, and remote work options.
Assistant Controller - #1607
Company: MeridianLink
Location: Remote
Posted May 05, 2024
MeridianLink is seeking an experienced Assistant Corporate Controller to lead their GL accounting operations team. The role involves overseeing the monthly and quarterly close, ensuring financial accuracy, and contributing to strategic financial planning. The ideal candidate should have 15-20+ years of accounting/finance experience, deep technical GAAP expertise, and public company experience with CPA certification. They should also have strong leadership, communication, and problem-solving skills, and be proficient in Microsoft Office and NetSuite. MeridianLink offers a competitive salary, equity-based awards, insurance coverage, flexible paid time off, and a remote work option.
Sr. Product Business Analyst # 1606
Company: MeridianLink
Location: Remote
Posted May 06, 2024
The Sr. Product Business Analyst role at MeridianLink involves defining business problems, eliciting and documenting product requirements, contributing to test procedures, and recommending improvements. The role requires a Bachelor's degree and 4-6 years of relevant experience. MeridianLink offers a competitive salary range, comprehensive benefits, and a positive work culture that values work-life balance and employee growth.
Strategic Customer Success Manager # 1573
Company: MeridianLink
Location: Remote
Posted Apr 17, 2024
<p><span>Strategic Customer Success Manager<span><p> <p><span> <span><p> <p><span>JOB OVERVIEW<span><p> <p><span>We are seeking a dynamic and resultsoriented Strategic Customer Success Manager CSM who will play a crucial role in ensuring the success and satisfaction of our valued customers This position requires a candidate that currently has a good understanding of our MeridianLink products the financial industry and a proven ability to effectively manage and resolve customer issues and concerns This is a position that requires excellent communication written and verbal relationshipbuilding problemsolving business acumen and organizational skills to foster strong longlasting connections with our customers<span><p> <p><span> <span><p> <p><span>JOB SUMMARY OBJECTIVES<span><p> <p><span> <span><p> <p><span>Help customers adopt the software<span><p> <p><span>Improve customer satisfaction<span><p> <p><span>Drive customer problem resolution<span><p> <p><span>Help customers achieve their business goals<span><p> <p><span> <span><p> <p><span>JOB RESPONSIBILITES AND DUTIES<span><p> <p><span>The ideal candidate possesses the following<span><p> <p><span> <span><p> <p><span>1<span><span> <span><span>Knowledge of Products<span><p> <p><span><span><span> <span><span>Maintain a superior understanding of MeridianLink products and its features<span><p> <p><span><span><span> <span><span>Stay informed about product updates enhancements and industry trends<span><p> <p><span><span><span> <span><span>Provide customers with expert guidance on utilizing our products to its full potential<span><p> <p><span> <span><p> <p><span>2<span><span> <span><span>Knowledge of the Industry<span><p> <p><span><span><span> <span><span>Stay abreast of industry trends best practices relevant regulations and emerging technologies<span><p> <p><span><span><span> <span><span>Act as a Subject Matter Expert SME providing insights and recommendations based on industry knowledge<span><p> <p><span><span><span> <span><span> <span><p> <p><span>3<span><span> <span><span>Strong Relationship Skills<span><p> <p><span><span><span> <span><span>Build and nurture strong positive relationships with key customer stakeholders as well as with internal key stakeholders especially with the sales function<span><p> <p><span><span><span> <span><span>Conduct regular checkins and executive business reviews with customers to understand their needs challenges and goals<span><p> <p><span><span><span> <span><span>Collaborate crossfunctionally to ensure a seamless customer experience<span><p> <p><span> <span><p> <p><span>4<span><span> <span><span>Ability to Design and Execute Effective Customer Success Plans<span><p> <p><span><span><span> <span><span>Understand clients business goals and needs from a strategic perspective<span><p> <p><span><span><span> <span><span>Identify solutions that will help the customer accomplish their goals and meet their needs<span><p> <p><span><span><span> <span><span>Define drive and monitor the steps needed to select the proper solution related to each goal through a Success Plan<span><p> <p><span> <span><p> <p><span>5<span><span> <span><span>Strong Organizational Skills<span><p> <p><span><span><span> <span><span>Effectively manage and prioritize multiple customer accounts simultaneously<span><p> <p><span><span><span> <span><span>Maintain accurate and uptodate customer records and communication history within the Gainsight Customer Success Platform<span><p> <p><span><span><span> <span><span>Expertly build and maintain reports presentations and other communications to present the status of the CSMs projects and assignments<span><p> <p><span> <span><p> <p><span> <span><p> <p><span>6<span><span> <span><span>Ability to Successfully Resolve Case Escalations<span><p> <p><span><span><span> <span><span>Manage and resolve customer escalations promptly and effectively based on specific rules of engagement<span><p> <p><span><span><span> <span><span>Work closely with technical support product management and development to address and solve complex issues acting as project manager to proactively facilitate resolution of the case when multiple internal stakeholders are involved<span><p> <p><span><span><span> <span><span>Analyze escalation trends to identify root causes and work crossfunctionally to implement proactive solutions<span><p> <p><span> <span><p> <p><span>KEY PERFORMANCE METRICS AMONG OTHERS<span><p> <p><span><span><span> <span><span>Number of Business Reviews conducted per quarter<span><p> <p><span><span><span> <span><span>Number of Meetings with Stakeholders per month<span><p> <p><span><span><span> <span><span>Number of Success Plans developed and executed<span><p> <p><span><span><span> <span><span>Number of tickets escalated and successfully resolved<span><p> <p><span><span><span> <span><span>Number of qualified leads generated through customer interactions<span><p> <p><span><span><span> <span><span>Average Customer Success Manager NPS Score maintained<span><p> <p><span> <span><p> <p><span>SKILLS AND COMPITENCIES<span><p> <p><span><span><span> <span><span>Exceptional communication both written and verbal and interpersonal skills<span><p> <p><span><span><span> <span><span>Demonstrated ability to analyze and solve complex problems<span><p> <p><span><span><span> <span><span>Strong organizational and project management abilities with highest standards of accuracy and precision<span><p> <p><span><span><span> <span><span>Proficient with Word Excel PowerPoint Phone systems Conferencing systems and other software systems common to supporting and communicating with others virtually<span><p> <p><span><span><span> <span><span>Ability to empathize with clients challenges<span><p> <p><span><span><span> <span><span>Persuasive speaking skills<span><p> <p><span><span><span> <span><span>Adaptability<span><p> <p><span><span><span> <span><span>Business acumen to understand the customers business goals<span><p> <p><span><span><span> <span><span>Capably engage with senior leadership in regular business discussions<span><p> <p><span> <span><p> <p><span>QUALIFICATIONS AND PREFERABLE EXPERIENCE<span><p> <p><span><span><span> <span><span>Bachelors degree in Finance Business Administration Communications or relevant field<span><p> <p><span><span><span> <span><span>Gainsight and Salesforce experience<span><p> <p><span><span><span> <span><span>Proven experience in a customer success or account management role<span><p> <p><span><span><span> <span><span>Experience working in Banks Credit Unions or finance companies<span><p> <p><span><span><span> <span><span>Experience working in SaaS companies in the finance lending or banking sector<span><p> <p><span><span><span> <span><span>Solid knowledge of MeridianLink products<span><p> <p><span><span><span> <span><span>Consumer lending knowledge is highly preferred <span><p> <p><span><span><span> <span><span>Certification in customer success or related field<span><p> <p><span><span><span> <span><span>Ability to travel when necessary<span><p> <p> <p> <p> <p><p>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions We develop our employees so they can grow professionally by preferring to promote from within We have an opendoor policy with direct access to executives we want to hear your ideas and what you think Our company believes that to be productive in the long term we must have a genuine worklife balance We understand that employees have families and full lives outside of the office To that end we honor their personal commitments<p> <p>MeridianLink is an Equal Opportunity Employer We do not discriminate based on race religion color sex age national origin disability or any other characteristic protected by applicable law <p> <p>MeridianLink runs a comprehensive background check credit check and drug test as part of our offer process<p> <p>Salary range of $125800 $177600 It is not typical for offers to be made at or near the top of the range The actual salary will be determined based on experience and other jobrelated factors permitted by law including geographical location<p> <p>Meridianlink offers<p> <p><br ><p> <p>Potential For EquityBased Awards<p> <p>Insurance coverage medical dental vision life and disability<p> <p>Flexible paid time off<p> <p>Paid holidays<p> <p>401k plan with company match<p> <p>Remote work<p> <p>All compensation and benefits are subject to the terms and conditions of the underlying plans or programs as applicable and as may be amended terminated or superseded from time to time <p> <p>LIREMOTE<p> <p><p>
Partner Enablement Manager 1609
Company: MeridianLink
Location: Remote
Posted Apr 13, 2024
MeridianLink is seeking a Partner Enablement Manager to drive partner programs and initiatives. The role involves developing and implementing internal and external partner enablement content, communication, and education. The ideal candidate should have 5+ years of experience in Partner program management, Enablement, Sales, or Training, with excellent communication and presentation skills. MeridianLink offers a competitive salary range, comprehensive benefits, and a positive work culture that values work-life balance.
Account Executive 1601
Company: MeridianLink
Location: Remote
Posted Apr 21, 2024
<p>The purpose of the Account Executive AE is to develop and implement strategic plans within assigned accounts by upselling amp crossselling the core products MeridianLink offers to Credit Unions Banks and Finance Companies In this role you will be the influencer building and executing strategic joint business plans with your customers and collaborating with them to explore innovative ways to identify and execute on new products and services The ideal candidate for this role should possess strong account management skills They should be able to deliver services as per agreed service levels manage workflows in a fastpaced work environment and actively participate in contributing to continuous improvement initiatives Account Executives are responsible for driving customer growth and delivering a positive experience with MeridianLink The position will drive new business by presenting a valuebased approach to our existing customers while partnering with other keyplayers to close valuable opportunities The AE will manage the sales cycle and be responsible for meeting set metrics and goals that align with the companys revenue objectives <p> <p><br ><p> <p><b>RESPONSIBILITIES<b><p> <p>Identify action andor provide advice on how to improve business input metrics that drive growth and improve end customer experience <p> <p>Drive results in a cross functional environment <p> <p>Demonstrate excellent timemanagement skills and the ability to work independently while using centralized resources policies and procedures<p> <p>Develop and implement strategic plans to manage and grow accounts<p> <p>Retain clients and build strong trusting relationships<p> <p>Understand client needs and identify new business opportunities within your portfolio<p> <p>Identify opportunities for improvement and propose new tools and processes<p> <p>Develop and maintain excellent knowledge and understanding of our business offerings competitors and industry<p> <p>Utilize a customerfocused selling process to identify needs pains and goals of existing customer base<p> <p>Meet and exceed individual daily weekly and monthly targets and goals for activity prospecting and booked revenues <p> <p>Diligently utilize Salesforce Gong Clari Outreach and other tools in the Sales tech stack to internally track all activities calls and manage forecast <p> <p><br ><p> <p><b>QUALIFICATIONS<b><p> <p>EDUCATION Bachelors Degree Is Preferred Not Required <p> <p>EXPERIENCE 3+ years experience in sales or account management with Credit Unions Banks and Finance Companies is preferred <p> <p>Required Skills<p> <p>Successful business development background with expertise in lead generation <p> <p>High workplace efficiency <p> <p>Ability to consistently fill pipeline and drive revenue opportunities <p> <p>Perceptive of interpersonal dynamics with the ability to connect with anyone <p> <p>Skilled presenter and communicator <p> <p>Master negotiator and closer <p> <p>Selfmotivated and driven by success strong work ethic and integrity <p> <p> <p><p>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions We develop our employees so they can grow professionally by preferring to promote from within We have an opendoor policy with direct access to executives we want to hear your ideas and what you think Our company believes that to be productive in the long term we must have a genuine worklife balance We understand that employees have families and full lives outside of the office To that end we honor their personal commitments<p> <p><br ><p> <p>MeridianLink is an Equal Opportunity Employer We do not discriminate based on race religion color sex age national origin disability or any other characteristic protected by applicable law<p> <p><br ><p> <p>MeridianLink runs a comprehensive background check credit check and drug test as part of our offer process<p> <p><br ><p> <p>Base Pay $85K and commission $70K It is not typical for offers to be made at or near the top of the range The actual salary will be determined based on experience and other jobrelated factors permitted by law including geographical location<p> <p><br ><p> <p><b>MeridianLink offers<b><p> <p>Potential For EquityBased Awards<p> <p>Insurance coverage medical dental vision life and disability<p> <p>Flexible paid time off<p> <p>Paid holidays<p> <p>401k plan with company match<p> <p>Remote work<p> <p>All compensation and benefits are subject to the terms and conditions of the underlying plans or programs as applicable and as may be amended terminated or superseded from time to time<p> <p>LIREMOTE<p> <p><p>
Chief Information Security Officer
Company: MeridianLink
Location: USA
Posted Jul 20, 2024
The job posting is for a Chief Information Security Officer at MeridianLink, a company that values its employees and offers a comprehensive benefits package. The role involves leading the company's information security functions, developing and maintaining security policies, and ensuring compliance with industry regulations.
Systems Administration Consultant # 1594
Company: MeridianLink
Location: Remote
Posted Apr 12, 2024
The Admin Pro Consultant role at MeridianLink involves understanding the credit origination process and knowledge of MeridianLink's main platforms: MeridianLink Consumer (Loans) and MeridianLink Opening (Deposits). The role requires maintaining system configuration, updating the system, and collecting business requirements. The position is customer service and satisfaction oriented, requiring organization and time management skills. The consultant will act as the client's site administrator, managing the full life cycle of initial and subsequent site configuration for software systems licensed by MeridianLink. The role involves educating clients on software capabilities, managing client expectations, and meeting timelines. The ideal candidate should have a working understanding of MeridianLink's licensed software, at least 2-4 years of related experience, strong proficiency in Microsoft Systems, and excellent communication skills. MeridianLink offers a positive work culture, promoting from within, and a genuine work-life balance. The salary range is $71,000 - $100,200.
Associate Software Instructional Designer
Company: MeridianLink
Location: USA
Posted Jul 05, 2024
Job Summary: Associate Software Instructional Designer. Design and develop training programs, lead webinar-based training sessions, and administer certification exams. Requirements: Bachelors degree, 2 years of professional experience, excellent communication skills. Salary range: $58700 - $82800.
API Client Support Specialist - #1378
Company: MeridianLink
Location: Remote
Posted May 05, 2024
MeridianLink is seeking an API Support Specialist to assist clients with API-related projects for their MeridianLink Consumer and MeridianLink Opening platforms. The role requires technical expertise in XML and JSON-based web services, as well as strong customer service skills. Responsibilities include learning and mastering MeridianLink's API web services, assisting clients with integration, resolving escalated tickets, and communicating effectively with internal and external customers. The company values its employees, promoting from within and offering a genuine work-life balance. MeridianLink is an Equal Opportunity Employer.
Systems Engineer - #1579
Company: MeridianLink
Location: Remote
Posted Apr 26, 2024
<p><b>Systems<b><b> Engineer<b><span> <span><p> <p><b>Job Summary <b> <p> <p><span>Working within a <span>SRE team with a devops culture youre heavily involved in all things technical including automating troubleshooting performance tuning capacity planningincident analysis and other systems and software related tasksforcloud and data center operations Along with relevant IT experience you bring a strong sense of ownership and a passion for learning new things <span> <span><p> <p> <p> <p><b>RESPONSIBILITIES<b> <p> <p><span>The <span>Systems Engineer is part of the infrastructure operations team but will also work closely with software development teams to deliver infrastructure as a service that meets the growing and changing needs of the business <span> <span><p> <p><span>Specific responsibilities include <span><p> <p><span><span><span> <span><span>Creates and manages infrastructure solutions that are reusable and flexible across <span>compute and storage of private and public infrastructure<span> <span><p> <p><span><span><span> <span><span>Supports production and lower environment systems in public private<span> and hybrid deployments<span> <span><p> <p><span><span><span> <span><span>Participates in the continuous development monitoring and troubleshooting <span>ofhighly configurable and continuously deployable environments in public and private infrastructure<span> <span><p> <p><span><span><span> <span><span>Troubleshoot<span>sinfrastructure issues creates and manages incidents and problems to prevent and reduce the impact of customeraffecting incidents<span> <span><p> <p><span><span><span> <span><span>Administer<span>s amp manages storagesystems data backups system redundancies and disaster recovery systems<span> <span><p> <p><span><span><span> <span><span>Analyze<span>s installs builds modifies and supports operating system templates and application stacks<span> <span><p> <p><span><span><span> <span><span>Understand<span>s the interrelationship of infrastructure components and applications<span> <span><p> <p><span><span><span> <span><span>Use<span>s diagnostic tools to analyze bottlenecks and performance and with development and operations teams to provide feedback on site performance monitoring and overall stability of Meridianlink platform and products <span> <span><p> <p><span><span><span> <span><span>Creates internal documentation playbooks and other <span>consolidated knowledge repositories that can help existing teams and future hired resources<span> <span><p> <p><span><span><span> <span><span>Participates in feature and story grooming planning sessions <span><p> <p><span><span><span> <span><span>Participates in 24x7 oncall rotation and manage oncall rotations <span><p> <p><span><span><span> <span><span>Automation of<span> tasks for speed and consistency leveraging IaC<span> <span><p> <p> <p> <p> <p> <p><b>REQUIRED QUALIFICATIONS<b> <p> <p><span><span><span> <span><span>Excellent understanding of hypervisor and infrastructure API technologies private and public infrastructure solutions<span> VMware AWS Azure<span> <span><p> <p><span><span><span> <span><span>Familiar with<span> RDBMS databases such as Microsoft SQL Server<span> <span><p> <p><span><span><span> <span><span>Experience performing server administration of systems hosting Microsoft IIS including the ability to work with software developers to troubleshoot issues <span><p> <p><span><span><span> <span><span>F<span>undamental networking knowledge Switching Routing Natting IPv4 OSI Layers<span> <span><p> <p><span><span><span> <span><span>Knowledge of Agile Methodology and continuous integrationdelivery processes <span><p> <p><span><span><span> <span><span>Familiarity with <span>revision control systems<span> <span><p> <p><span><span><span> <span><span>Must be able to work independently and as part of a team on multiple overlapping projects <span><p> <p><span><span><span> <span><span>Strong problem solving and analytical skills<span> with an investigative mindset This means not only solving problems effectively but also investigating its root cause and tracing the various factors leading up to an incident as well as crafting a summary of all contributing factors <span> <span><p> <p><span><span><span> <span><span>Strong written and oral communication skills including the ability to <span>facilitate meeting discussions to identify effective solutions<span> <span><p> <p><span><span><span> <span><span>Possess a postmortem <span>culture investigate the facts and events leading up to an incident blamelessly to finetune the infrastructure for the future preventing outages arising from the exact cause<span> <span><p> <p><span><span><span> <span><span>Good understanding of loadresource management <span>comprising load balancing load shedding and auto scaling <span> <span><p> <p><span><span><span> <span><span>Specializes in one or many operating systems or infrastructure<span> technologies<span> <span><p> <p><span><span><span> <span><span>Must have the <span>capacity to rebalance workloads with minimal supervision<span> <span><p> <p><span><span><span> <span><span>Must be able to work effectively with crossfunctional departments with varying degrees of technical <span>experience<span> <span><p> <p><span> <span><p> <p><b>REQUIRED EXPERIENCE<b> <p> <p><span><span><span> <span><span>Minimum of <span>4 years of system engineering experience in a virtualized environment andor Cloud environment AWSexperienced preferred<span> <span><p> <p><span><span><span> <span><span>4<span>years of enterprise experience including monitoring and tuning multitiered server infrastructures or experience in distributed highly available high performance scalable cloud applications<span> <span><p> <p><span><span><span> <span><span>S<span>cripting skills with PowerShelland at least one other scripting language <span> <span><p> <p><span><span><span> <span><span>E<span>xperience with infrastructure automation and config management TerraformPuppetChefAnsible<span> <span><p> <p><span><span><span> <span><span>Prior experience working with developers DBAs Network Engineers to resolve bugs and performance problems <span><p> <p><span><span><span> <span><span>Ability to understand <span>application configuration that is running on the server and help developers leverage system features and functionality<span> <span><p> <p><span><span><span> <span><span>Strong understanding of Active Directory and its associated technologies <span><p> <p><span><span><span> <span><span>Knowledge and experience with Mic<span>rosoft SQL and connectivity between IIS and SQL<span> <span><p> <p><span><span><span> <span><span>Experience with Kubernetes<span> preferred <span> <span><p> <p> <p><p>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions We develop our employees so they can grow professionally by preferring to promote from within We have an opendoor policy with direct access to executives we want to hear your ideas and what you think Our company believes that to be productive in the long term we must have a genuine worklife balance We understand that employees have families and full lives outside of the office To that end we honor their personal commitments<p> <p>MeridianLink is an Equal Opportunity Employer We do not discriminate based on race religion color sex age national origin disability or any other characteristic protected by applicable law <p> <p>MeridianLink runs a comprehensive background check credit check and drug test as part of our offer process<p> <p>Salary range of $104000 to $146800 It is not typical for offers to be made at or near the top of the range The actual salary will be determined based on experience and other jobrelated factors permitted by law including geographical location<p> <p>Meridianlink offers<p> <p><br ><p> <p>Potential For EquityBased Awards<p> <p>Insurance coverage medical dental vision life and disability<p> <p>Flexible paid time off<p> <p>Paid holidays<p> <p>401k plan with company match<p> <p>Remote work<p> <p>All compensation and benefits are subject to the terms and conditions of the underlying plans or programs as applicable and as may be amended terminated or superseded from time to time <p> <p>LIREMOTE<p> <p><p>
Marketing Consultant 1639
Company: MeridianLink
Location: Remote
Posted Aug 05, 2024
MeridianLink is a dynamic company that values its employees and offers a range of benefits, including potential equity-based awards, insurance coverage, flexible paid time off, and remote work options. The company is looking for a Marketing Consultant to join its team, with responsibilities including developing marketing strategies, building client relationships, and providing guidance to strategic partners.