Jobs at Miratech
5,327 open positions
Genesys L1 Support Engineer
Company: Miratech
Location: Other US Location
Posted Nov 17, 2023
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Clarification of the incoming request with Customers, ticket creation, and routing of the ticket to the L2 Engineer. Responsibilities: Receiving & processing requests per alerts & calls, within the defined SLA. This is a great opportunity for a real quick learner, customer-focused individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services and learn Genesys technology. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
Senior Network Engineer
Company: Miratech
Location: New York City, NY
Posted Mar 06, 2024
Miratech, a global IT services and consulting company, is seeking a Senior Network Engineer. The company, known for its values-driven culture and high project success rate, offers competitive pay, benefits, and growth opportunities. The role involves managing global network and security infrastructure, providing technical support, and participating in shift rotations. The ideal candidate should have 4-7 years of experience in IT infrastructure operations, knowledge of routing and switching technologies, and experience with Cisco equipment and F5 load balancer.
Quality Assurance Engineer
Company: Miratech
Location: Other US Location
Posted Nov 06, 2023
Miratech, an IT services and outsourcing company founded in 1989, is currently engaged in transitioning IVR/Routing applications from Legacy Systems to the Genesys Platform. The Quality Assurance (QA) team is tasked with comprehensive validations of End-to-End Call Flows and meticulous assessments of Pre-Queue Treatment checks. The company offers a competitive compensation package, remote work culture, professional development opportunities, and a welcoming multicultural environment. Qualified candidates should have 2-3 years of practical experience in Quality Engineering within the CCS Domain, proficiency in digital communication platforms, and expertise in automation tools and technologies.
Trainee Operational Specialist
Company: Miratech
Location: Other US Location
Posted Mar 07, 2024
Miratech, a global IT services and consulting company, is seeking a Trainee Operational Specialist to join their remote team. The role involves maintaining internal systems, creating dashboards, performing analytical tasks, and collaborating with Sourcing and Project Managers. Qualifications include analytical skills, Excel proficiency, critical thinking, communication skills, and a relevant education. Miratech offers a competitive compensation package, remote work flexibility, professional development opportunities, global impact, a multicultural environment, and a commitment to sustainability.
Quality Assurance Engineer
Company: Miratech
Location: Other US Location
Posted Nov 17, 2023
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios. Responsibilities: Prvode development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Qualifications 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications Proficiency in digital communication platforms including Chat, Chatbot, Email, and SMS Experience with Genesys Cloud Familiarity with tools for log verification, such as Splunk, as well as a working knowledge of other Genesys tools like GA/GAX and Pulse Proven track record of utilizing Rally or Agile Central for facilitating Agile project deliveries Expertise in automation tools and technologies such as Cyara, Jenkins, Rest API, GitHub, and Postman Adeptness in performance testing using tools like JMeter, Jenkins, GitHub, Dynatrace, Splunk, and Grafana Additional Information We offer Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Currently, our focus lies on the CommState Migration Project. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Job Description Within our client's organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows.
Program Manager
Company: Miratech
Location: Other US Location
Posted Mar 11, 2024
<p><b>Company Description<b> <p><p>Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and startup innovation Today we support digital transformation for some of the worlds largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain nimble even as a global leader and create technology that helps our clients further enhance their business We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99 of Miratechs engagements to succeed by meeting or exceeding our scope schedule andor budget objectives since our inception in 1989 <p> <p>Miratech has coverage across 5 continents and operates in 30+ countries around the world We currently have RampD centers in Ukraine India Poland Spain Slovakia Canada and our headquarters in the US As we continue to expand globally we are seeing India the United States Canada Argentina and Brazil rapidly evolve into key growth areas in the Miratech network Miratech retains nearly 1000 fulltime professionals and our annual growth rate exceeds 25 Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work<p> <p><b>Job Description<b> <p><p>Data Platform amp Solutions ensures that all portfolio information necessary for the investment management process is complete accurate timely and effectively controlled using the latest technology and tools serving all companys businesses The Program Management Team runs the business and transformation initiatives for Data Platforms amp Solutions Each program manager is responsible for a portfolio of projects structure alignment on direction endtoend delivery reporting and project risk management The team is also responsible for transforming demand management and maturing service management across the organization We seek a contractor to help document organizational process flows and maps across key functions in the Data Platform amp Solutions as well as help complete functional reviews and plans for transformation and ultimately ensure successful execution<p> <p><strong>Responsibilities<strong> <p> <ul><li>Document process flows and complete process mapping across the organization<li> <li>Identify areas for alignment and build consensus with senior leadership<li> <li>Inventories of key processes and technical capabilities within DPampS<li> <li>Implement standards for maintenance of these inventories<li> <li>Creation of a project plan for implementing change and execution path<li> <li>Define success criteria and metrics for tracking successful execution of organizational change<li> <ul><p><b>Qualifications<b> <p><ul><li>5+ years of experience in program management<li> <li>Demonstrated success in leading change in a matrixed organization<li> <li>Ability to manage multiple projects simultaneously<li> <li>Ability to flexibly balance priorities in a fastpaced environment<li> <li>Outstanding communication and presentation skills Able to clearly communicate in English<li> <li>Relationship building skills Able to Quickly develop relationships<li> <li>Detail Oriented Precise in Documenting abilities<li> <li>Exposure to agile methodology data management or service management a plus<li> <li>Experience with Aha and ADO a plus<li> <ul><p><strong>We offer<strong><p> <ul><li><strong>Culture of Relentless Performance<strong> join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth <li> <li><strong>Competitive Pay and Benefits<strong> enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program <li> <li><strong>Work From Anywhere Culture<strong> make the most of the flexibility that comes with remote work <li> <li><strong>Growth Mindset<strong> reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities <li> <li><strong>Global Impact<strong> collaborate on impactful projects for top global clients and shape the future of industries <li> <li><strong>Welcoming Multicultural Environment<strong> be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events <li> <li><strong>Social Sustainability Values<strong> join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality <li> <ul><p><em> Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law<em><p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p>
Junior Project Coordinator
Company: Miratech
Location: Other US Location
Posted Mar 07, 2024
Miratech, a global IT services and consulting company, is seeking a Junior Project Coordinator. The role involves coordinating project activities, managing documentation, and supporting the project team. Responsibilities include resource allocation, problem-solving, and creating presentations. The ideal candidate should have a degree in Economics or Management, strong MS PowerPoint and Excel skills, and excellent communication abilities. Miratech offers a competitive compensation package, remote work flexibility, professional development opportunities, and a welcoming multicultural environment.
Quality Assurance Engineer
Company: Miratech
Location: Other US Location
Posted Nov 17, 2023
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios. Responsibilities: Prvode development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Qualifications 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications Proficiency in digital communication platforms including Chat, Chatbot, Email, and SMS Familiarity with tools for log verification, such as Splunk, as well as a working knowledge of other Genesys tools like GA/GAX and Pulse Proven track record of utilizing Rally or Agile Central for facilitating Agile project deliveries Expertise in automation tools and technologies such as Cyara, Jenkins, Rest API, GitHub, and Postman Adeptness in performance testing using tools like JMeter, Jenkins, GitHub, Dynatrace, Splunk, and Grafana Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Currently, our focus lies on the CommState Migration Project. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Job Description Within our client's organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows.
Performance Engineer
Company: Miratech
Location: Other US Location
Posted Mar 01, 2024
<p><b>Company Description<b> <p><p>Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and startup innovation Today we support digital transformation for some of the worlds largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain nimble even as a global leader and create technology that helps our clients further enhance their business We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99 of Miratechs engagements to succeed by meeting or exceeding our scope schedule andor budget objectives since our inception in 1989 <p> <p>Miratech has coverage across 5 continents and operates in 30+ countries around the world We currently have RampD centers in Ukraine India Poland Spain Slovakia Canada and our headquarters in the US As we continue to expand globally we are seeing India the United States Canada Argentina and Brazil rapidly evolve into key growth areas in the Miratech network Miratech retains nearly 1000 fulltime professionals and our annual growth rate exceeds 25 Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work<p> <p><b>Job Description<b> <p><p>We are looking for a <strong>Performance Engineer<strong> to join our team<br ><strong>Responsibilities<strong><p> <p><br ><p><ul><li>Lead performance engineering team taking endtoend accountability of system performance and scalability supporting daytoday operations<li> <li>Own maintain and develop performance engineering and testing infrastructure including benchmarks and test frameworks<li> <li>Promote performance standards and best practices and provide guidance to software engineers<li> <li>Design and implement solutions to evaluate and improve the performance and scalability of the ORMB application<li> <li>Use monitoring tools to help diagnose improve and resolve performance issues<li> <li>Perform performance analysis and optimization of ORMB and related applications in the ecosystem online portals and reporting systems<li> <li>Translate business goals requirements and SLAs to effectively design and drive performance engineering solutions<li> <li>Troubleshoot and provide suggestions to increase the load and performance of applications<li> <li>Work with architects engineering teams and DBAs to define benchmarks to track and characterize performance for different use cases<li> <ul><p><b>Qualifications<b> <p><ul><li>Over 10 years of experience doing performance engineering for Java Hibernate Oracle and Linux based applications and web technologies<li> <li>Knowledge of PLSQL HQL XML Oracle Database OEM Oracle Utilities Application Framework OUAF JavaScript RESTful API Web Services SOAP ORMB WebLogic and Linux<li> <li>Experience in using monitoring and performance testing tools Grafana DynaTrace Splunk JVisualVM JMC JMeter HP Load Runner<li> <li>Deep technical knowledge of ORMB application version 5 and above data model<li> <li>Experience in identifying performance bottlenecks by analyzing AWR reports and finetuning complex queries<li> <li>Experience with performance tuning ORMBCCampB applications taking endtoend accountability of benchmarking components analyzing bottlenecks and finetuning to meet performance SLAs<li> <li>Experience with finetuning ORMB batches interfaces algorithms UIs and zones analyzing both custom and base product components<li> <li>Experience in infrastructure management estimations and server sizing<li> <li>Problemsolving ability to drill down into details of each component to uncover areas for improvement<li> <ul><p><strong>We offer<strong><p> <ul><li><strong>Culture of Relentless Performance<strong> join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth <li> <li><strong>Competitive Pay and Benefits<strong> enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program <li> <li><strong>Work From Anywhere Culture<strong> make the most of the flexibility that comes with remote work <li> <li><strong>Growth Mindset<strong> reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities <li> <li><strong>Global Impact<strong> collaborate on impactful projects for top global clients and shape the future of industries <li> <li><strong>Welcoming Multicultural Environment<strong> be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events <li> <li><strong>Social Sustainability Values<strong> join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality <li> <ul><p><em> Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law<em><p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p>
Senior Software Development Engineer in Test(Java)
Company: Miratech
Location: Other US Location
Posted Mar 06, 2024
Miratech, a global IT services and consulting company, is seeking a Senior Software Development Engineer in Test with Java development experience. The role involves transitioning an IVR/Routing application from Legacy Systems to the Genesys Platform. Responsibilities include writing test automation frameworks, understanding software internals, and providing technical guidance. The company offers a competitive compensation package, remote work flexibility, and opportunities for professional growth and global impact.
Junior Financial Analyst
Company: Miratech
Location: Other US Location
Posted Nov 17, 2023
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Job Description We are looking for a Junior Financial Analyst to join our team and gain valuable hands-on experience in financial analysis, budgeting, and accounting. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. ForeverRemote work culture: make the most of the flexibility that comes with remote work.
Recruiting Account Coordinator
Company: Miratech
Location: Remote
Posted Feb 26, 2024
Miratech, a global IT services and consulting company, is seeking a Recruiting Account Coordinator. The role involves managing client relationships, executing the recruiting process, and collaborating with Business Development and Delivery teams. The ideal candidate should have 3+ years of Recruiting Account Management experience in IT-related services, strong understanding of the IT industry, and in-depth knowledge of Genesys, Avaya, and Cisco technologies. The company offers a competitive pay and benefits package, work from anywhere culture, professional development opportunities, and a welcoming multicultural environment.