Jobs at Muck Rack
1,007,803 open positions
Product Marketing Manager
Company: Muck Rack
Location: Remote
Posted Mar 12, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were looking for a creative motivated <strong>Product Marketing Manager<strong> to join our team and help us build our product marketing function for scale <p> <p>As a key member of our growing Product Marketing team your mission will be to develop a deep understanding of our buyers and our market and help us communicate the unique value of Muck Rack Youll report to the Director of Product Marketing and work closely with our enablement and revenue teams to craft effective sales tools and measure their impact You should be excited about the opportunity to work with a collaborative and dedicated team and to make a real impact on the business Youll be a great fit for this role if you love product marketing and are curious creative proactive positive and flexible<p> <p><b><strong>What youll do<strong><b> <p><ul><li>Participate in all aspects of product marketing including launching new features and understanding the competitive landscape and market trends<li> <li>Develop a keen understanding of our buyer and customer journey for key segments and build out persona maps for major buyer roles<li> <li>Craft effective sales tools that resonate with buyers and customers and measure their impact<li> <li>Partner with Marketing colleagues and with cross functional teams including Enablement Sales Customer Success and Product Management<li> <li>Own projects of increasing complexity and visibility developing project plans identifying and mitigating risks working with stakeholders to move the project forward and communicating progress<li> <ul><p><b><strong>How success will be measured in this role<strong><b> <p><ul><li>Delivering on initiatives outlined in quarterly OKRs<li> <li>Proactively contributing ideas that align with company and team priorities<li> <li>Positive feedback from internal crossfunctional partners<li> <ul><p><b><strong>If the details below describe you you could be a great fit for this role<strong><b> <p><ul><li><span>You have 5+ years relevant experience in B2B SaaS with 2+ years of product marketing experience<br ><span><li> <li><span>You have experience with all product marketing pillars and you can articulate your areas of expertise and areas of opportunity to learn<br ><span><li> <li><span>You develop great relationships across teams and have successfully collaborated with Sales and Customer Success to create effective sales materials<br ><span><li> <li><span>You write jargonfree copy and craft presentations that sing for a specific audience<br ><span><li> <li><span>You find connections in disparate insights and make suggestions for improving processes and materials and act on those ideas<br ><span><li> <li><span>You take pride in producing high quality deliverables<br ><span><li> <li><span>For you being datainformed isnt a buzzword but an actual approach to prioritizing and setting goals<br ><span><li> <li><span>You geek out about product marketing and look for opportunities to hone your craft<br ><span><li> <li><span>Willing to work ESTCST<span><li> <ul><p><b><strong>Interview Overview <strong><b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 1 hour zoom interview with the hiring manager <li> <li>Skills assessment 2 hours max <li> <li>Peer interviews with several team members<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>In the US the total compensation for this role is between $97000 and $120000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <p><b>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<b><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO plus paid sickmental health days summer Fridays and 13 paid holidays In order to combat Zoom fatigue and allow for deep work without interruption we have implemented No Internal Meeting Fridays year round We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Outbound Sales Development Representative
Company: Muck Rack
Location: Remote
Posted Mar 11, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were growing quickly and were looking for an ambitious techsavvy and detailoriented <strong>Outbound Sales Development Representative <strong>to join our team and make a big impact<p> <p>As an Outbound SDR at Muck Rack you will work closely with our sales team to generate opportunities through outbound outreach You should be excited about working in a fastpaced sales environment where youll be the first face of Muck Rack to prospective customers representing our team culture and brand<p> <p><b><strong>What youll do<strong><b> <p><ul><li>Prospect leads via email and phone to schedule meetings in order to meet and exceed an established quota<li> <li>Manage and overcome objections from potential buyers<li> <li>Establish efficient systems to reach out to companies in a creative way<li> <li>Track PR industry news to identify outreach opportunities<li> <li>Organize and assign leads through Muck Racks CRM while maintaining accurate records activities and reports<li> <li>Propose creative ways to engage target accounts using Muck Racks proprietary tools<li> <li>Perform AB testing on different outreach campaigns to gather data for sales enablement<li> <ul><p><b>How success will be measured in this role<b> <p><ul><li>Activity<li> <li>Openreply rates on emails<li> <li>Meetings Booked<li> <li>Qualified Meetings Held<li> <ul><p><b><strong>If the details below describe you you could be a great fit for this role<strong><b> <p><ul><li>At least 1 year of experience working in SaaS as a sales development representative OR 1 year of professional experience in a PR role<li> <li>Salesoriented mindset innate curiosity and a love for building relationships with new people<li> <li>Excellent writing skills with strong attention to detail and the ability to write creative personalized emails to prospects and to communicate clearly and concisely with team members<li> <li>Strong phone presence with a natural ability to connect and engage with potential customers and develop rapport quickly<li> <li>Ability to multitask and manage multiple projects in a fastpaced startup environment<li> <li>Highly accountable and selfmotivated with a growth mindset that keeps you open to feedback and coaching<li> <li>A proven track record with learning new tools and technologies quicklywe use Google Apps Salesforce or Hubspot Slack Chili Piper and LeadIQ<li> <li>Must be willing to work East Coast hours<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for the Outbound Sales Development Representative role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 45minute zoom interview with the hiring manager<li> <li>A written takehome assignment 1 hour max<li> <li>Panel interview with several members of our team<li> <li>Final calls with executive team members<li> <ul><p><b>Salary<b> <p><p>In the US the base salary for this role is $53000 with $68000+ in OTE We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO plus paid sickmental health days summer Fridays and 13 paid holidays In order to combat Zoom fatigue and allow for deep work without interruption we have implemented No Internal Meeting Fridays year round We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Customer Onboarding Strategist, Mid-Market
Company: Muck Rack
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for a proactive empathetic and eager <strong> Customer Onboarding Strategist <strong> to join our team and make a big impact <p> <p> Customer churn starts during onboarding As a Customer Onboarding Strategist your mission will be to set up midmarket and small business customers for immediate success by facilitating the implementation process You should be excited about educating new customers and ensuring a smooth adoption of our products and services You will be responsible for rapidly understanding each customers business and communications requirements and driving them to realize a fast timetovalue from their investment in Muck Rack as efficiently as possible Youll be a great fit for this role if you enjoy taking ownership and see yourself as a collaborator working with customers to deliver great results <p> <h2> What youll do <h2> <ul> <li> <p> Become a Muck Rack product expert <p> <li> <li> <p> Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders <p> <li> <li> <p> Conduct 56 customer calls daily to provide detailed account walkthroughs communicate setup requirements educate on Muck <p> <li> <li> <p> Racks capabilities and document implementation details in Salesforce <p> <li> <li> <p> Ensure all customers complete the required technical setup efficiently and in a timely manner <p> <li> <li> <p> Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience <p> <li> <li> <p> Develop a deep understanding of customers business and operational objectives <p> <li> <li> <p> Project manage onboardings to successful outcomes accelerating Time to Value and retention <p> <li> <li> <p> Help drive early adoption setting KPIs and success metrics for ROI <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Number of accounts onboarded per quarter <p> <li> <li> <p> Customer Health Score of new accounts after 90 days <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 2+ years professional experience with at least 1 year of related SaaS experience in customer onboarding customer success management project management or coaching roles <p> <li> <li> <p> An ability to manage project scope and delivery timelines across multiple projects simultaneously with experience working in a deadlinedriven environment <p> <li> <li> <p> Proficiency in Boolean search language or has the ability to learn to use Boolean search operators AND OR NOT etc <p> <li> <li> <p> Can communicate about and advise on technical concepts <p> <li> <li> <p> Comfort with a variety of tools including a CRM preferably Salesforce <p> <li> <li> <p> An ability to adapt quickly to new software and constantly changing business requirements <p> <li> <li> <p> A passion for helping customers and a dedication to providing a bestinclass service experience <p> <li> <li> <p> An ability to use data to analyze results and make datadriven decisions <p> <li> <li> <p> Strong written and verbal communication skills and the ability to build meaningful relationships quickly <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for our Customer Onboarding Strategist role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Takehome skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> The base salary for this role is $68000 Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p> <p> <p><p>
Customer Onboarding Strategist, Mid-Market
Company: Muck Rack
Location: Remote
Posted Mar 13, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were growing quickly and were looking for a proactive empathetic and eager <strong>Customer Onboarding Strategist<strong> to join our team and make a big impact <p> <p>Customer churn starts during onboarding As a Customer Onboarding Strategist your mission will be to set up midmarket and small business customers for immediate success by facilitating the implementation process You should be excited about educating new customers and ensuring a smooth adoption of our products and services You will be responsible for rapidly understanding each customers business and communications requirements and driving them to realize a fast timetovalue from their investment in Muck Rack as efficiently as possible Youll be a great fit for this role if you enjoy taking ownership and see yourself as a collaborator working with customers to deliver great results<p> <p><b>What youll do<b> <p><ul><li>Become a Muck Rack product expert<li> <li>Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders<li> <li>Conduct 56 customer calls daily to provide detailed account walkthroughs communicate setup requirements educate on Muck<li> <li>Racks capabilities and document implementation details in Salesforce <li> <li>Ensure all customers complete the required technical setup efficiently and in a timely manner<li> <li>Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience<li> <li>Develop a deep understanding of customers business and operational objectives<li> <li>Project manage onboardings to successful outcomes accelerating Time to Value and retention<li> <li>Help drive early adoption setting KPIs and success metrics for ROI<li> <ul><p><b>How success will be measured in this role<b> <p><ul><li>Number of accounts onboarded per quarter<li> <li>Customer Health Score of new accounts after 90 days<li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>2+ years professional experience with at least 1 year of related SaaS experience in customer onboarding customer success management project management or coaching roles <li> <li>An ability to manage project scope and delivery timelines across multiple projects simultaneously with experience working in a deadlinedriven environment<li> <li>Proficiency in Boolean search language or has the ability to learn to use Boolean search operators AND OR NOT etc<li> <li>Can communicate about and advise on technical concepts<li> <li>Comfort with a variety of tools including a CRM preferably Salesforce <li> <li>An ability to adapt quickly to new software and constantly changing business requirements<li> <li>A passion for helping customers and a dedication to providing a bestinclass service experience<li> <li>An ability to use data to analyze results and make datadriven decisions<li> <li>Strong written and verbal communication skills and the ability to build meaningful relationships quickly<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for our Customer Onboarding Strategist role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 1 hour zoom interview with the hiring manager <li> <li>Takehome skills assessment 2 hours max <li> <li>Peer interviews with several team members<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p><span>The base salary for this role is $68000 Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<span><p> <p><b><span>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<span><b><br ><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO plus paid sickmental health days summer Fridays and 13 paid holidays In order to combat Zoom fatigue and allow for deep work without interruption we have implemented No Internal Meeting Fridays year round We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Manager, Mid-Market Customer Success
Company: Muck Rack
Location: USA
Posted Apr 01, 2024
Muck Rack is seeking a strategic and empathetic Manager Mid-Market Customer Success to join their team. The role involves ensuring customer success, renewals, and growth. The Manager will coach and develop the team, collaborate with cross-functional teams, and focus on long-term customer health. Key responsibilities include attracting, hiring, onboarding, and retaining top customer success managers, managing recurring revenue, and crafting the evolving CSM strategy. Success will be measured by net and gross revenue retention, customer health scores, team recruitment and retention, and cross-functional partnerships. The ideal candidate has at least 3 years of SaaS experience, people management skills, and proficiency in CRM pipeline forecasting and reporting. They should enjoy working in a fast-growing company, collaborating with various teams, and building cohesive distributed teams.
Enterprise Customer Success Manager
Company: Muck Rack
Location: USA
Posted Mar 19, 2024
Muck Rack is seeking an experienced Enterprise Customer Success Manager to join their team. The role involves managing and growing relationships with large enterprise customers, including Verizon, Lehigh University, International Rescue Committee, and Life Time Fitness. Key responsibilities include providing product expertise, strategic recommendations, and account walkthroughs, as well as managing customer feedback and contractual paperwork. The ideal candidate should have 2-3 years of SaaS account management experience, preferably in PR or journalism, and be comfortable leading meetings with C-Suite executives. The role offers a base salary of $85,000 with on-target earnings of $110,000+ in the US.
Senior Technical Product Manager
Company: Muck Rack
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> Were looking for an experienced and collaborative <strong> Senior Technical Product Manager <strong> to join our Platform and Data Ingestion team who is primarily responsible for Muck Racks core technology and data <p> <p> Reporting to the Product lead of Platform and Ingestion youd join a 20person Product team consisting of product managers product operations and product designers all motivated to build a bestinindustry solution As a Sr Technical Product Manager you will work crossfunctionally with tech teams to improve how Muck Rack helps our PR Team users in quickly and easily finding people and content important to their brand campaigns so they can take action accordingly <p> <h2> What youll do <h2> <ul> <li> <p> Write clear user stories requirements and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users <p> <li> <li> <p> Maintain the daytoday backlog with the engineering teams ensuring all tickets are prioritized and planned to meet targeted milestones <p> <li> <li> <p> Create and maintain project plans on more major projects to ensure crossfunctional dependencies are known and tracked and define and track progress against project OKRs <p> <li> <li> <p> Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise <p> <li> <li> <p> Collaborate with engineering UX and Tech leadership to identify assess and align on potential solutions for roadmap opportunities and to communicate plans accordingly <p> <li> <li> <p> Lead the product development lifecycle from solution definition through QA release planning and launch <p> <li> <li> <p> Partner with User Experience to interview users to understand and identify needs and pain points for the industries we serve <p> <li> <li> <p> Define metrics to assess the health of your product area and enact a plan for quality assurance <p> <li> <li> <p> Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop worldclass user experiences <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> <strong> Product Execution amp Launch <strong> clearly and effectively define product requirements and plans to track manage and communicate status of feature releases <p> <li> <li> <p> <strong> Backlog Management amp Communication <strong> manage team backlogs taking into account bugs tech debt and roadmap items and communicate effectively and collaboratively with all team members to ensure alignment <p> <li> <li> <p> <strong> Customer First <strong> communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback and creatively connect it to product strategy and development <p> <li> <li> <p> <strong> Presentation <strong> effectively present complex ideas across internal audiences backed with quantitative and qualitative evidence garnering buyin and adoption crossdepartmentally <p> <li> <li> <p> <strong> Relationships <strong> build strong relationships crossfunctionally and crossdepartmentally to ensure successful feature adoption <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 5+ years of product management experience ideally with experience building or enhancing search functionality <p> <li> <li> <p> Proficiency in leading product development teams from discovery to execution and defining and refining product and technical requirements Past experience with hybrid or distributed teams is a plus <p> <li> <li> <p> Experience in using product development tools ex JIRA Shortcut or Linear navigating product analytics ex Heap Pendo SQL and collaborative tools ex Miro FigJam LucidCharts etc <p> <li> <li> <p> Strong selfmanagement practices with attention to detail <p> <li> <li> <p> Strong written and verbal presentation skills with a bias for documentation knowledge sharing and socializing product needs <p> <li> <li> <p> Ability to distill business needs and evolve and support the product to meet those needs <p> <li> <li> <p> Experience working on a complex datarich platform <p> <li> <li> <p> Experience designing building maintaining andor educating on internal company tools and processes <p> <li> <li> <p> Experience designing building and simplifying user experience across multirelational features <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 minute interview with a member of our Talent Team <p> <li> <li> <p> 60 minute zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is $135000151000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Senior Technical Product Manager
Company: Muck Rack
Location: Remote
Posted Mar 15, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were looking for an experienced and collaborative <strong>Senior Technical Product Manager<strong> to join our Platform and Data Ingestion team who is primarily responsible for Muck Racks core technology and data<p> <p>Reporting to the Product lead of Platform and Ingestion youd join a 20person Product team consisting of product managers product operations and product designers all motivated to build a bestinindustry solution As a Sr Technical Product Manager you will work crossfunctionally with tech teams to improve how Muck Rack helps our PR Team users in quickly and easily finding people and content important to their brand campaigns so they can take action accordingly<p> <p><b>What youll do<b> <p><ul><li>Write clear user stories requirements and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users <li> <li>Maintain the daytoday backlog with the engineering teams ensuring all tickets are prioritized and planned to meet targeted milestones<li> <li>Create and maintain project plans on more major projects to ensure crossfunctional dependencies are known and tracked and define and track progress against project OKRs<li> <li>Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise<li> <li>Collaborate with engineering UX and Tech leadership to identify assess and align on potential solutions for roadmap opportunities and to communicate plans accordingly<li> <li>Lead the product development lifecycle from solution definition through QA release planning and launch<li> <li>Partner with User Experience to interview users to understand and identify needs and pain points for the industries we serve<li> <li>Define metrics to assess the health of your product area and enact a plan for quality assurance<li> <li>Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop worldclass user experiences<li> <ul><p><b>How success will be measured in this role<b> <p><ul><li><strong>Product Execution amp Launch<strong> clearly and effectively define product requirements and plans to track manage and communicate status of feature releases<li> <li><strong>Backlog Management amp Communication<strong> manage team backlogs taking into account bugs tech debt and roadmap items and communicate effectively and collaboratively with all team members to ensure alignment<li> <li><strong>Customer First<strong> communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback and creatively connect it to product strategy and development<li> <li><strong>Presentation<strong> effectively present complex ideas across internal audiences backed with quantitative and qualitative evidence garnering buyin and adoption crossdepartmentally<li> <li><strong>Relationships<strong> build strong relationships crossfunctionally and crossdepartmentally to ensure successful feature adoption<li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>5+ years of product management experience ideally with experience building or enhancing search functionality<li> <li>Proficiency in leading product development teams from discovery to execution and defining and refining product and technical requirements Past experience with hybrid or distributed teams is a plus<li> <li>Experience in using product development tools ex JIRA Shortcut or Linear navigating product analytics ex Heap Pendo SQL and collaborative tools ex Miro FigJam LucidCharts etc<li> <li>Strong selfmanagement practices with attention to detail<li> <li>Strong written and verbal presentation skills with a bias for documentation knowledge sharing and socializing product needs<li> <li>Ability to distill business needs and evolve and support the product to meet those needs<li> <li>Experience working on a complex datarich platform<li> <li>Experience designing building maintaining andor educating on internal company tools and processes<li> <li>Experience designing building and simplifying user experience across multirelational features<li> <ul><p><b>Interview Overview <b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 minute interview with a member of our Talent Team<li> <li>60 minute zoom interview with the hiring manager <li> <li>Skills assessment 2 hours max<li> <li>Peer interviews with several team members<li> <li>Final calls with executive team members <li> <ul><p><b>Salary <b> <p><p>In the US the base salary for this role is $135000151000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <p><b>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<b><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO plus paid sickmental health days summer Fridays and 13 paid holidays In order to combat Zoom fatigue and allow for deep work without interruption we have implemented No Internal Meeting Fridays year round We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Customer Support Specialist
Company: Muck Rack
Location: USA
Posted Apr 04, 2024
The job posting is looking for an analytical and curious Customer Support Specialist to join the team and make a big impact. The role involves providing best-in-class service to customers, troubleshooting software issues, and working closely with the editorial, customer success, and product teams.
Senior Manager, Strategic Finance
Company: Muck Rack
Location: Remote
Posted Mar 16, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were looking for an analytical and entrepreneurial <strong>Senior Manager Strategic Finance<strong> to join our quickly growing team to drive meaningful impact across the company <p> <p>You will drive financial analyses build and own reportsKPIs and model business outcomes to provide visibility into the companys operations and inform strategic decisionmaking across the company You will report to the CFO and get exposure to other leaders across the org <p> <p><b>What youll do<b> <p><ul><li>Contribute to FPampA planning financial modelKPI dashboard building special projects and financial analysis to drive strategic decisionmaking across the org<li> <li>Work closely with Revenue Operations Business Operations and Finance teams to enhance revenue reporting and KPI tracking which includes creating KPI dashboards identifying trends and presenting the implications to leadership to drive strategic decisionmaking<li> <li>Own the company operating model as well as departmental budgets providing clear communications to leaders across the company on budget tracking and variances<li> <li>Conduct adhoc analysis to promote faster datadriven decision making and answer questions to help departments grow + make better decisions<li> <li>Create reporting for Board presentations and executive management that clearly communicates financial resultsKPI trends <li> <li>Work with the CFO to help optimize the business through strategic analyses<li> <ul><p><b>How success will be measured in this role<b> <p><ul><li>Ability to buildown KPI dashboardsreports extracting data from systems and presenting in a logical way that represents underlying business trends<li> <li>Ability to clearly communicate budgets other financial data and their implications to various stakeholders across the Company build strong relationships with these stakeholders<li> <li>Proficiency in identifying strategic implications companywide based on trends in data and communicate those findings clearly to management to impact decisionmaking<li> <li>Ownership of financial modeling reportpresentation building and communicating implications of analyses across org<li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>4+ years of experience in FPampA preferably 1+ years of investment banking experience <li> <li>Excellent business acumen with the ability to contextualize information build financial analysesmodels to assess strategic implications and and translate findings to business leaders across the org<li> <li>Expert financial modeler with extensive experience using Excel amp Google Sheets<li> <li>Experience extracting data from systems including CRM eg Salesforce Marketing software eg Marketo or Hubspot Revenue Reporting software eg Maxio etc <li> <li>Experience with SaaS KPIs and SaaS Revenue metrics with an understanding of value drivers in a SaaS business<li> <li>Curious problem solver who can find creative ways to analyze businessfinancial trends to drive strategic decisionmaking<li> <li>Entrepreneurial selfstarter capable of identifying process improvements and bottlenecks to reporting<li> <li>Excellent communicator with track record of strong collaboration across teams to drive datadriven decision making<li> <li>Experience with SQL strategic finance platforms eg Pigment Adaptive Mosaic andor Looker is strongly preferred<li> <ul><p><b>Interview Overview <b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>A 30 min interview with a member of our Talent Team<li> <li>A 1 hour Zoom interview with the hiring manager<li> <li>Skills Assessment 1 hour max<li> <li>Panel interview with several members of our team<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>In the US the base salary for this role is between $125000 and $146000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <p><b>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<b><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO plus paid sickmental health days summer Fridays and 13 paid holidays In order to combat Zoom fatigue and allow for deep work without interruption we have implemented No Internal Meeting Fridays year round We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Freelance (Temp) Communications Manager
Company: Muck Rack
Location: Remote
Posted Mar 18, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a freelance Communications Manager for a four-month parental leave cover. The role involves writing press releases, blogs, pitches, and social media content, managing crisis risk, and securing media coverage. The ideal candidate should have at least five years of PR experience, strong written and verbal communication skills, and experience using Muck Rack. Muck Rack offers remote work, competitive compensation, comprehensive benefits, and a culture of inclusion.
Enterprise Customer Success Manager
Company: Muck Rack
Location: Remote
Posted Mar 19, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking an experienced Enterprise Customer Success Manager. The role involves managing relationships with large clients, ensuring customer satisfaction, and driving revenue growth. The company values resilience, transparency, and customer devotion, offering a competitive salary, remote work, and comprehensive benefits. Muck Rack is committed to diversity and inclusion, encouraging applications from all backgrounds.