Jobs at Muck Rack
1,007,803 open positions
Manager, Mid-Market Customer Success
Company: Muck Rack
Location: Remote
Posted Apr 24, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a strategic and empathetic Manager, Mid-Market Customer Success. The role involves attracting, hiring, onboarding, coaching, and retaining top customer success managers, managing recurring revenue, and crafting the evolving Mid-Market CSM strategy. The ideal candidate should have at least 3 years of SaaS customer engagement and renewal experience, proficiency in managing pipeline, forecasting, and reporting in a CRM, and strong analytical and strategic thinking skills. Muck Rack offers a competitive compensation package, remote work forever, transparent compensation, health and wellness benefits, PTO and family benefits, personal and professional development opportunities, a culture of inclusion, and a customer-first approach.
Senior Manager, Demand Generation
Company: Muck Rack
Location: Remote
Posted Apr 24, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, seeks a Senior Manager, Demand Generation. The role involves developing marketing strategies, managing a team, and driving sales revenue. Key responsibilities include creating campaigns, leveraging multiple channels, growing the team, tracking performance, collaborating with product marketing, and staying updated on industry tools. The ideal candidate has 6+ years of experience in high-growth enterprise tech, people management skills, and proficiency in marketing automation tools. Muck Rack offers competitive compensation, remote work forever, transparent compensation, comprehensive health benefits, generous PTO, and a culture of inclusion.
Senior Full Stack Engineer - Search
Company: Muck Rack
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> Were looking for a collaborative and selfmotivated <strong> Senior FullStack Engineer Search <strong> to join our quickly growing team and make a big impact <p> <p> As a Senior FullStack Engineer Search on the Search amp Monitoring Team youll work closely with software engineers product managers and designers to ensure that the content available to our customers meets their expectations Youll work on major technical projects with large data volumes lead the building of new user facing features and help shape our engineering culture and processes Our tech stack includes Python Django Celery MySQL Elasticsearch Vue and Webpack Our technology team is focused on scale quality delivery and thoughtful customer experience We ship frequently without sacrificing worklife balance <p> <h2> To be set up for success in this role youll need to have <h2> <ul> <li> <p> 5+ years total professional experience as a software engineer <p> <li> <li> <p> Proficiency with Django or a similar framework <p> <li> <li> <p> Proficiency with Vuejs or a similar framework <p> <li> <li> <p> Proficiency with HTML CSS and JavaScript <p> <li> <ul> <h3> If any of the below also describe you this could be an exciting opportunity <h3> <ul> <li> <p> Worked on a complex hightraffic site at a startup or softwareasaservice company ideally with large amounts of data <p> <li> <li> <p> Experience with MySQL or Postgres and ElasticSearch <p> <li> <li> <p> Experience with Celery <p> <li> <li> <p> Experience with Kafka or other streamprocessing technologies <p> <li> <li> <p> Interest in journalism news media or social media <p> <li> <ul> <h2> In addition were always looking for candidates who <h2> <ul> <li> <p> Have excellent communication skills with an ability to explain ideas clearly give and receive feedback and work well with team members <p> <li> <li> <p> Exhibit a willingness to learn in areas where they have less experience with our tech stack <p> <li> <li> <p> Take pride in the quality of their code Your code should be readable testable and understandable years later You adhere to the Zen of Python <p> <li> <li> <p> Work well in a fastpaced development environment with testing continuous integration and multiple daily deploys <p> <li> <li> <p> Have the ability to manage complexity in a large project and incur technical debt only after considering the tradeoffs <p> <li> <li> <p> Take a logical approach to problem solving that combines analytical thinking and intuition <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A one hour zoom interview with the hiring manager <p> <li> <li> <p> Takehome coding assignment 24 hours max <p> <li> <li> <p> Peer interviews including a 30 min code review discussion <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> The starting salary for this role is between $140000 $170000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p><p>
Senior Technical Product Manager
Company: Muck Rack
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> Were looking for an experienced and collaborative <strong> Senior Technical Product Manager <strong> to join our Platform and Data Ingestion team who is primarily responsible for Muck Racks core technology and data <p> <p> Reporting to the Product lead of Platform and Ingestion youd join a 20person Product team consisting of product managers product operations and product designers all motivated to build a bestinindustry solution As a Sr Technical Product Manager you will work crossfunctionally with tech teams to improve how Muck Rack helps our PR Team users in quickly and easily finding people and content important to their brand campaigns so they can take action accordingly <p> <h2> What youll do <h2> <ul> <li> <p> Write clear user stories requirements and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users <p> <li> <li> <p> Maintain the daytoday backlog with the engineering teams ensuring all tickets are prioritized and planned to meet targeted milestones <p> <li> <li> <p> Create and maintain project plans on more major projects to ensure crossfunctional dependencies are known and tracked and define and track progress against project OKRs <p> <li> <li> <p> Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise <p> <li> <li> <p> Collaborate with engineering UX and Tech leadership to identify assess and align on potential solutions for roadmap opportunities and to communicate plans accordingly <p> <li> <li> <p> Lead the product development lifecycle from solution definition through QA release planning and launch <p> <li> <li> <p> Partner with User Experience to interview users to understand and identify needs and pain points for the industries we serve <p> <li> <li> <p> Define metrics to assess the health of your product area and enact a plan for quality assurance <p> <li> <li> <p> Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop worldclass user experiences <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> <strong> Product Execution amp Launch <strong> clearly and effectively define product requirements and plans to track manage and communicate status of feature releases <p> <li> <li> <p> <strong> Backlog Management amp Communication <strong> manage team backlogs taking into account bugs tech debt and roadmap items and communicate effectively and collaboratively with all team members to ensure alignment <p> <li> <li> <p> <strong> Customer First <strong> communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback and creatively connect it to product strategy and development <p> <li> <li> <p> <strong> Presentation <strong> effectively present complex ideas across internal audiences backed with quantitative and qualitative evidence garnering buyin and adoption crossdepartmentally <p> <li> <li> <p> <strong> Relationships <strong> build strong relationships crossfunctionally and crossdepartmentally to ensure successful feature adoption <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 5+ years of product management experience ideally with experience building or enhancing core architecture or data processing <p> <li> <li> <p> Proficiency in leading product development teams from discovery to execution and defining and refining product and technical requirements Past experience with hybrid or distributed teams is a plus <p> <li> <li> <p> Experience in using product development tools ex JIRA Shortcut or Linear navigating product analytics ex Heap Pendo SQL and collaborative tools ex Miro FigJam LucidCharts etc <p> <li> <li> <p> Strong selfmanagement practices with attention to detail <p> <li> <li> <p> Strong written and verbal presentation skills with a bias for documentation knowledge sharing and socializing product needs <p> <li> <li> <p> Ability to distill business needs and evolve and support the product to meet those needs <p> <li> <li> <p> Experience working on a complex datarich platform <p> <li> <li> <p> Experience designing building maintaining andor educating on internal company tools and processes <p> <li> <li> <p> Experience designing building and simplifying user experience across multirelational features <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 minute interview with a member of our Talent Team <p> <li> <li> <p> 60 minute zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is $135000151000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Revenue Specialist, Customer Success Operations
Company: Muck Rack
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> Were looking for an intellectually curious and processoriented <strong> Revenue Specialist Customer Success Operations <strong> to join our team and make a big impact <p> <p> As a Revenue Specialist you will play a pivotal role in supporting our Customer Success teams to ensure exceptional service delivery You will be responsible for coordinating and optimizing operational processes tools and resources to enhance customer experience and drive effective service delivery You should be excited about data analysis and process optimization Youll be a great fit for this role if youre a pragmatic problemsolver and strong crossfunctional collaborator <p> <p> The CS Ops team is ultimately responsible for tracking KPIs related to Customer Success that provide insights leading to proactive strategies For example following customer health scores and historical trends and if this metric shows that a specific customer segment is struggling with a product or feature a member of the CS team can proactively reach out to help their customers and ultimately prevent them from churning <p> <h2> What youll do <h2> <ul> <li> <p> Monitor and report on key performance indicators KPIs related to Customer Success and operational efficiency <p> <li> <li> <p> Collaborate with crossfunctional teams eg Sales Marketing Product to ensure alignment and cohesive customer experience <p> <li> <li> <p> Manage administrative tasks related to customer accounts such as CRMCSP cleanup risk mitigation and vendor management <p> <li> <li> <p> Ensure accuracy of data across customer accounts at all times reaching out to owners as needed to adjust <p> <li> <li> <p> Identify opportunities for process improvements and colead initiatives to increase efficiency and effectiveness <p> <li> <li> <p> Utilize knowledge of Customer Success methodologies and tech stack tools to create automated solutions and streamline operational tasks for all of CS including Onboarding and Support as needed <p> <li> <li> <p> Oversee Customer Success dashboards and reports ensuring the team has access to uptodate insights on customer engagement and health metrics <p> <li> <li> <p> Regularly update and maintain standard operating procedures SOPs and documentation <p> <li> <li> <p> Ensure CS goals are being kept uptodate in Salesforce and regularly monitor for any issues <p> <li> <li> <p> Partner with GTM enablement to ensure new CSMs are properly onboarded for success in their role <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> MetricsGoalsEtc <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 24 years of professional experience in a SaaS environment with at least 2 years in an operations or project management role preferably with experience in CS Ops andor a CS Management position <p> <li> <li> <p> Strong understanding of customer success principles and practices <p> <li> <li> <p> Ability to work with data analysis tools <p> <li> <li> <p> Excellent communication and interpersonal skills <p> <li> <li> <p> Proficiency in Salesforce and other customer success tools <p> <li> <li> <p> Strong organizational skills with an emphasis on detail and process optimization <p> <li> <li> <p> A proactive approach to problemsolving and project management <p> <li> <li> <p> Team player with the ability to work independently <p> <li> <li> <p> Skilled in effectively handling and prioritizing multiple projects <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is between $61000 and $74000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Revenue Specialist, Customer Success Oper
Company: Muck Rack
Location: remote
Posted Apr 29, 2024
<div class=jobdescription> <p> <b> Title <b> <strong> Revenue Specialist Customer Success Operations <strong> <p> <p> <b> Location <b> Remote <p> <p> <b> JobDescription <b> <p> <div> <p> Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes <p> <p> Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do <p> <div> <p> Were looking for an intellectually curious and processoriented <strong> Revenue Specialist Customer Success Operations <strong> to join our team and make a big impact <p> <p> As a Revenue Specialist you will play a pivotal role in supporting our Customer Success teams to ensure exceptional service delivery You will be responsible for coordinating and optimizing operational processes tools and resources to enhance customer experience and drive effective service delivery You should be excited about data analysis and process optimization Youll be a great fit for this role if youre a pragmatic problemsolver and strong crossfunctional collaborator <p> <p> The CS Ops team is ultimately responsible for tracking KPIs related to Customer Success that provide insights leading to proactive strategies For example following customer health scores and historical trends and if this metric shows that a specific customer segment is struggling with a product or feature a member of the CS team can proactively reach out to help their customers and ultimately prevent them from churning <p> <h2> What youll do <h2> <ul> <li> Monitor and report on key performance indicators KPIs related to Customer Success and operational efficiency <li> <li> Collaborate with crossfunctional teams eg Sales Marketing Product to ensure alignment and cohesive customer experience <li> <li> Manage administrative tasks related to customer accounts such as CRMCSP cleanup risk mitigation and vendor management <li> <li> Ensure accuracy of data across customer accounts at all times reaching out to owners as needed to adjust <li> <li> Identify opportunities for process improvements and colead initiatives to increase efficiency and effectiveness <li> <li> Utilize knowledge of Customer Success methodologies and tech stack tools to create automated solutions and streamline operational tasks for all of CS including Onboarding and Support as needed <li> <li> Oversee Customer Success dashboards and reports ensuring the team has access to uptodate insights on customer engagement and health metrics <li> <li> Regularly update and maintain standard operating procedures SOPs and documentation <li> <li> Ensure CS goals are being kept uptodate in Salesforce and regularly monitor for any issues <li> <li> Partner with GTM enablement to ensure new CSMs are properly onboarded for success in their role <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> MetricsGoalsEtc <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> 24 years of professional experience in a SaaS environment with at least 2 years in an operations or project management role preferably with experience in CS Ops andor a CS Management position <li> <li> Strong understanding of customer success principles and practices <li> <li> Ability to work with data analysis tools <li> <li> Excellent communication and interpersonal skills <li> <li> Proficiency in Salesforce and other customer success tools <li> <li> Strong organizational skills with an emphasis on detail and process optimization <li> <li> A proactive approach to problemsolving and project management <li> <li> Team player with the ability to work independently <li> <li> Skilled in effectively handling and prioritizing multiple projects <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> 30 min interview with a member of our Talent Team <li> <li> A 1 hour zoom interview with the hiring manager <li> <li> Skills assessment 2 hours max <li> <li> Peer interviews with several team members <li> <li> Final calls with executive team members <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is between $61000 and $74000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p> <div> <h2> <strong> Why Muck Rack <strong> <h2> <p> <strong> Remote Work Forever <strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events <p> <p> <strong> Transparent Compensation <strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions <p> <p> <strong> Health amp Wellness <strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription <p> <p> <strong> PTO and Family Benefits <strong> Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave <p> <p> <strong> Personal amp Professional Development <strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development <p> <p> <strong> Culture of Inclusion <strong> We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably <p> <p> <strong> CustomerFirst <strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media <p> <p> <em> These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States <em> <p> <p> While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence <em> <br> <em> <p> <div> <div> <div> <div> <div> <div> <div> <div> If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience <div> <div> <div> <div> LIRemote <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>
Contract Attorney
Company: Muck Rack
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> Were looking for an enthusiastic goaloriented <strong> Contract Attorney Temp <strong> to join our team who is excited about our passionate user base and is interested in joining a dedicated crossfunctional team that engages with our customers and vendors <p> <p> As our Contract Attorney your mission will be to support our Legal team in reviewing various contracts like NDAs SaaS agreements and Professional Services Agreements in addition to reviewing and maintaining company records such as statefederal registrations and corporate governance documents You should be excited about supporting journalism and PR through market leading technology Youll be a great fit for this role if youre experienced in contract drafting and negotiation as well as cross functional collaboration <p> <p> This temporary position offers the possibility of transitioning to a fulltime role based on performance and company needs <p> <h2> What youll do <h2> <ul> <li> <p> Partner closely with Sales Deal Desk and IT <p> <li> <li> <p> First round review interpret draft revise and negotiate terms in customer and vendor contracts Our goal is to move contracts to completion in as expeditious a manner as possible while staying focused on protecting the interests of the Company <p> <li> <li> <p> Revise update and maintain nondisclosure and other standard form agreements perform regular internal reviews of existing legacy contracts <p> <li> <li> <p> Support the legal team with training sessions and related projects <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Turn around time <p> <li> <li> <p> Ability to negotiate with customers and adhere to company terms <p> <li> <li> <p> Work crossfunctionally with various teams <p> <li> <li> <p> Work collaboratively to provide recommendations to resolve to complex contractcompany related questions <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> At least 13 years of experience as a working lawyer In house preferred not required <p> <li> <li> <p> JD from an accredited law school and admission to a State Bar <p> <li> <li> <p> Experience supporting a Sales or GTM team to draft and negotiate commercial agreements <p> <li> <li> <p> SaaS experience strongly preferred or working knowledge and experience with commercial contract terms and conditions with particular emphasis on the protection of intellectual property confidentiality and minimizing liabilities and risks <p> <li> <li> <p> Data privacy experience preferred <p> <li> <li> <p> A strong working knowledge of Word Excel and other Microsoft Office programs <p> <li> <li> <p> Prioritize tasks effectively with the ability to triage and escalate when necessary <p> <li> <li> <p> Exhibit adaptability to meet the diverse needs of different departments <p> <li> <li> <p> Possess excellent communication skills both written and verbal <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is between $40 and $48hour+ depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Sales Development Representative, Strategic Accounts
Company: Muck Rack
Location: Remote
Posted Apr 27, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were growing quickly and were looking for a motivated and personable <strong>sales development representative SDR <strong>to join our team and make a big impact<p> <p>As one of our Strategic Accounts SDRs you will own and research a list of named accounts to generate opportunities through outbound and inbound outreach You should be excited about researching to find the most relevant contacts and engaging them through email phone and LinkedIn predominantly email Were looking for an ambitious self starter with strong verbal and written communication skills Youll be working in a fastpaced sales environment where youll be the first face of Muck Rack to prospective customers representing our team culture and brand <p> <p><b>What youll do<b> <p><ul><li>Partner closely with an Account Executive to strategize on accounts<li> <li>Manage and overcome objections from potential buyers<li> <li>Identify and execute efficient strategies in order to conduct outreach in a personalized way<li> <li>Organize leads in Muck Racks sales CRM Salesforce or Hubspot which includes maintaining proper records activities and reportsforms<li> <li>Propose creative ways to engage target accounts using Muck Racks proprietary tools<li> <li>Perform AB testing on different outreach campaigns to gather data for sales enablement<li> <li>Follow the PR industry and news cycle to identify real time sales opportunities<li> <ul><p><b>How success will be measured in this role<b> <p><ul><li>Monthly amp quarterly meetings held goal<li> <li>Pipeline sourced<li> <li>Meeting quality <li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>1 year of experience working in SaaS PR or other customer facing role with a salesoriented mindset<li> <li>Innate curiosity and a love for building relationships with new people<li> <li>PR experience or degree is highly preferred<li> <li>Excellent writing skills with strong attention to detail and the ability to write creative personalized emails to prospects and to communicate clearly and concisely with team members<li> <li>Strong written communication skills with a natural ability to connect and engage with potential customers and develop rapport quickly<li> <li>Ability to multitask and manage multiple projects in a fastpaced startup environment<li> <li>Highly accountable selfmotivated and with a growth mindset that keeps you open to feedback and coaching<li> <li>An ability to get uptospeed on new tools quickly we use Google Apps HubSpot or Salesforce amp Slack<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for our strategic accounts SDR role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 1 hour zoom interview with the hiring manager<li> <li>Skills assessment 1 hours max<li> <li>Peer interviews with several team members<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>In the US the base salary for this role is $53000 with $68000+ in OTE We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Enterprise Customer Success Manager
Company: Muck Rack
Location: Remote
Posted Apr 25, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking an experienced Enterprise Customer Success Manager. The role involves managing relationships with large clients, ensuring growth and renewal, and providing strategic recommendations. The company values resilience, transparency, and customer devotion, and offers competitive compensation, remote work, and comprehensive benefits. Muck Rack is committed to diversity and inclusion, and encourages applications from all backgrounds.
Senior Full Stack Engineer, Search
Company: Muck Rack
Location: Remote
Posted Apr 26, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were looking for a collaborative and selfmotivated <strong>Senior FullStack Engineer Search <strong>to join our quickly growing team and make a big impact<p> <p>As a Senior FullStack Engineer Search on the Search amp Monitoring Team youll work closely with software engineers product managers and designers to ensure that the content available to our customers meets their expectations Youll work on major technical projects with large data volumes lead the building of new user facing features and help shape our engineering culture and processes Our tech stack includes Python Django Celery MySQL Elasticsearch Vue and Webpack Our technology team is focused on scale quality delivery and thoughtful customer experience We ship frequently without sacrificing worklife balance<p> <p><b>To be set up for success in this role youll need to have<b> <p><ul><li>5+ years total professional experience as a software engineer<li> <li>Proficiency with Django or a similar framework<li> <li>Proficiency with Vuejs or a similar framework<li> <li>Proficiency with HTML CSS and JavaScript<li> <ul><p><b>If any of the below also describe you this could be an exciting opportunity<b> <p><ul><li>Worked on a complex hightraffic site at a startup or softwareasaservice company ideally with large amounts of data<li> <li>Experience with MySQL or Postgres and ElasticSearch<li> <li>Experience with Celery<li> <li>Experience with Kafka or other streamprocessing technologies<li> <li>Interest in journalism news media or social media<li> <ul><p><b>In addition were always looking for candidates who<b> <p><ul><li>Have excellent communication skills with an ability to explain ideas clearly give and receive feedback and work well with team members<li> <li>Exhibit a willingness to learn in areas where they have less experience with our tech stack<li> <li>Take pride in the quality of their code Your code should be readable testable and understandable years later You adhere to the Zen of Python<li> <li>Work well in a fastpaced development environment with testing continuous integration and multiple daily deploys<li> <li>Have the ability to manage complexity in a large project and incur technical debt only after considering the tradeoffs<li> <li>Take a logical approach to problem solving that combines analytical thinking and intuition<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A one hour zoom interview with the hiring manager<li> <li>Takehome coding assignment 24 hours max<li> <li>Peer interviews including a 30 min code review discussion<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>The starting salary for this role is between $140000 $170000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Customer Support Specialist
Company: Muck Rack
Location: Remote
Posted Apr 27, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Our customer base continues to grow and were looking for an analytical and curious <strong>Customer Support Specialist <strong>to join our team and make a big impact <p> <p>As a Customer Support Specialist you will be focused on ensuring that customers receive bestinclass service and have access to the help they need to be successful using Muck Rack Youll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you<p> <p>You will work closely with the editorial customer success and product teams<p> <p><b>What youll do<b> <p><ul><li>Serve as a first responder for inbound communication through our site<li> <li>Answer customer questions and provide howto help on Muck Racks capabilities with a focus on reducing customer effort and furthering product knowledge<li> <li>Escalate and diagnose software issues work with our product and engineering teams to solve complex product issues <li> <li>Follow site issues to resolution and customer satisfaction<li> <li>Proactively reach out to customers who show signs of user error <li> <li>Identify processes that need to be improved and evolved<li> <li>Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features <li> <ul><p><b>How success will be measured in this role<b> <p><ul><li>Time to close <li> <li>Average time to respond within 10 minutes or less<li> <li>Number of conversations replied to <li> <li>CSAT<li> <li>Quality Assurance QA<li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>12+ years of experience in technical support B2B and SaaS experience is preferred<li> <li>Exceptional written and verbal communication skills with a focus on listening and asking the right questions comfort communicating with customers via chat email<li> <li>Can autonomously troubleshoot and perform indepth investigations to fix a problem<li> <li>Ability to adapt quickly to changing priorities and customer needs<li> <li>Familiarity with the tools we use including Google Apps Hubspot or Salesforce Slack Intercom GitHub and you learn how to use new tools quickly <li> <li>Familiarity with technical writing writing troubleshooting and navigation steps for websites <li> <li>Attention to detail and curiosity to identify the core of issues<li> <li>Continuous learner with a desire to be the first to learn new features<li> <li>Experience working in public relations or familiarity with the industry is preferred <li> <li>Familiarity with boolean searching<li> <li>Must be willing to work one of the following shifts 800am500pm EST or 1200pm900pm EST<li> <ul><p><b>Interview Overview <b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 1 hour zoom interview with the hiring manager <li> <li>Skills assessment 2 hours max <li> <li>Peer interviews with several team members<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>In the US the base salary for this role is $27hour We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <p><b>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<b><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Senior Manager - Demand Generation
Company: Muck Rack
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> We are looking for a <strong> Senior Manager Demand Generation <strong> to join our marketing team Along with one direct report initially you will develop marketing strategies and campaigns that drive sales revenue and guide buyers through the customer journey You will have ownership of campaign success from conception to execution to pipeline impact and will work creatively to find the channels that generate the highest return Youll be a great fit for this role if you have experience and interest in working collaboratively with various teams and leaders use data to inform decisions and can manage multiple priorities in a rapidly scaling organization <p> <h2> <strong> What youll do <strong> <h2> <ul> <li> <p> Meet or exceed demand generation goals by creating campaigns according to the persona company size and journey stage of our buyers <p> <li> <li> <p> Leverage multiple channels and program tactics including but not limited to paid media advertising webinars events ABM tactics and email <p> <li> <li> <p> Beginning with one direct report grow the demand generation team based on business direction and develop the capabilities and experiences of the team <p> <li> <li> <p> Track measure and report campaign performance against agreedupon metrics including MQL SQL cost per lead etc <p> <li> <li> <p> Work in alignment with product marketing content and operations to customize and optimize programs and manage the feedback loop to improve program effectiveness <p> <li> <li> <p> Collaborate with sales including leadership AEs and SDRs to ensure close alignment and understand lead quality <p> <li> <li> <p> Use marketing automation Marketo salesforce automation Salesforcecom and various demand generation tools to build monitor and measure program effectiveness <p> <li> <li> <p> Coordinate with external vendors where necessary to reach our target personas including media buyers publications and webinarevent producers <p> <li> <li> <p> Stay current on industry marketing opportunities and tools in order to recommend and execute new programs <p> <li> <ul> <h3> <strong> How success will be measured in this role <strong> <h3> <ul> <li> <p> Reaching goals set along the customer lifecycle including MQL opportunities pipeline and revenue <p> <li> <li> <p> Responsible budget management and cost monitoring resulting in an agreed upon ROI cost per lead and cost per opportunity metrics <p> <li> <ul> <h2> <strong> If the details below describe you you could be a great fit for this role <strong> <h2> <ul> <li> <p> 6+ years of experience ideally in highgrowth enterprise technology <p> <li> <li> <p> 2+ years of people management experience <p> <li> <li> <p> Experience creating and optimizing demand generation programs across a variety of channels <p> <li> <li> <p> Talent for data driven decisionmaking <p> <li> <li> <p> Comfort in using business tools including Salesforce and Marketo <p> <li> <li> <p> Ability to measure analyze understand and present data on program effectiveness <p> <li> <li> <p> Demonstrated positive working relationships with multiple internal teams management and colleagues <p> <li> <li> <p> Creative outsidethebox thinker who finds new ways to generate interest and excitement among target prospects <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Comfort in a rapidly scaling organization where flexibility and initiative are valued <p> <li> <ul> <h3> <strong> Interview Overview <strong> <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 45minute zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 12 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the total compensation for this role is between $125000 and $146000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>