Jobs at Muck Rack
Muck Rack is a leading PR technology company that offers a cloud‑based platform for media outreach, news monitoring, and influencer scoring. Founded in 2013, the platform powers thousands of agencies and brands that need to track media coverage and build relationships with journalists worldwide.
Muck Rack hires across engineering, data analytics, product management, sales, marketing, and customer success. Developers work on real‑time data pipelines, front‑end dashboards, and API integrations. Product teams prioritize user stories through sprint ceremonies, while sales and marketing focus on channel expansion and partner enablement. Candidates can expect an agile culture, remote‑friendly policies, and a focus on continuous learning.
Job Transparency gives job seekers full transparency into Muck Rack’s compensation, benefits, and employee sentiment. By comparing real salary ranges with industry benchmarks and reading authentic reviews, candidates can negotiate confidently and gauge whether the company’s values align with their career goals.
Manager, Mid-Market Customer Success
Company: Muck Rack
Location: Remote
Posted Apr 24, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a strategic and empathetic Manager, Mid-Market Customer Success. The role involves attracting, hiring, onboarding, coaching, and retaining top customer success managers, managing recurring revenue, and crafting the evolving Mid-Market CSM strategy. The ideal candidate should have at least 3 years of SaaS customer engagement and renewal experience, proficiency in managing pipeline, forecasting, and reporting in a CRM, and strong analytical and strategic thinking skills. Muck Rack offers a competitive compensation package, remote work forever, transparent compensation, health and wellness benefits, PTO and family benefits, personal and professional development opportunities, a culture of inclusion, and a customer-first approach.
Senior Manager, Demand Generation
Company: Muck Rack
Location: Remote
Posted Apr 24, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, seeks a Senior Manager, Demand Generation. The role involves developing marketing strategies, managing a team, and driving sales revenue. Key responsibilities include creating campaigns, leveraging multiple channels, growing the team, tracking performance, collaborating with product marketing, and staying updated on industry tools. The ideal candidate has 6+ years of experience in high-growth enterprise tech, people management skills, and proficiency in marketing automation tools. Muck Rack offers competitive compensation, remote work forever, transparent compensation, comprehensive health benefits, generous PTO, and a culture of inclusion.
Senior Technical Product Manager
Company: Muck Rack
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> Were looking for an experienced and collaborative <strong> Senior Technical Product Manager <strong> to join our Platform and Data Ingestion team who is primarily responsible for Muck Racks core technology and data <p> <p> Reporting to the Product lead of Platform and Ingestion youd join a 20person Product team consisting of product managers product operations and product designers all motivated to build a bestinindustry solution As a Sr Technical Product Manager you will work crossfunctionally with tech teams to improve how Muck Rack helps our PR Team users in quickly and easily finding people and content important to their brand campaigns so they can take action accordingly <p> <h2> What youll do <h2> <ul> <li> <p> Write clear user stories requirements and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users <p> <li> <li> <p> Maintain the daytoday backlog with the engineering teams ensuring all tickets are prioritized and planned to meet targeted milestones <p> <li> <li> <p> Create and maintain project plans on more major projects to ensure crossfunctional dependencies are known and tracked and define and track progress against project OKRs <p> <li> <li> <p> Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise <p> <li> <li> <p> Collaborate with engineering UX and Tech leadership to identify assess and align on potential solutions for roadmap opportunities and to communicate plans accordingly <p> <li> <li> <p> Lead the product development lifecycle from solution definition through QA release planning and launch <p> <li> <li> <p> Partner with User Experience to interview users to understand and identify needs and pain points for the industries we serve <p> <li> <li> <p> Define metrics to assess the health of your product area and enact a plan for quality assurance <p> <li> <li> <p> Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop worldclass user experiences <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> <strong> Product Execution amp Launch <strong> clearly and effectively define product requirements and plans to track manage and communicate status of feature releases <p> <li> <li> <p> <strong> Backlog Management amp Communication <strong> manage team backlogs taking into account bugs tech debt and roadmap items and communicate effectively and collaboratively with all team members to ensure alignment <p> <li> <li> <p> <strong> Customer First <strong> communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback and creatively connect it to product strategy and development <p> <li> <li> <p> <strong> Presentation <strong> effectively present complex ideas across internal audiences backed with quantitative and qualitative evidence garnering buyin and adoption crossdepartmentally <p> <li> <li> <p> <strong> Relationships <strong> build strong relationships crossfunctionally and crossdepartmentally to ensure successful feature adoption <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 5+ years of product management experience ideally with experience building or enhancing core architecture or data processing <p> <li> <li> <p> Proficiency in leading product development teams from discovery to execution and defining and refining product and technical requirements Past experience with hybrid or distributed teams is a plus <p> <li> <li> <p> Experience in using product development tools ex JIRA Shortcut or Linear navigating product analytics ex Heap Pendo SQL and collaborative tools ex Miro FigJam LucidCharts etc <p> <li> <li> <p> Strong selfmanagement practices with attention to detail <p> <li> <li> <p> Strong written and verbal presentation skills with a bias for documentation knowledge sharing and socializing product needs <p> <li> <li> <p> Ability to distill business needs and evolve and support the product to meet those needs <p> <li> <li> <p> Experience working on a complex datarich platform <p> <li> <li> <p> Experience designing building maintaining andor educating on internal company tools and processes <p> <li> <li> <p> Experience designing building and simplifying user experience across multirelational features <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 minute interview with a member of our Talent Team <p> <li> <li> <p> 60 minute zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is $135000151000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Vice President, Product Partnerships and Content
Company: Muck Rack
Location: Remote
Posted Apr 09, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>We are seeking a productoriented and resultsdriven <strong>VP Product Partnerships and Content <strong>to spearhead our strategic partnerships efforts including content amp content licensing social media and other types of data and software integrations As a key member of the leadership team you will be instrumental in driving our product strategy and execution by uncovering high potential partnerships and driving them from idea through executionIn this role you will be responsible for deeply understanding our business strategy and product roadmap expanding how we leverage existing and new product partnerships to drive towards key business outcomes and enhancing the Muck Rack experience for our clients through needlemoving external relationships<p> <p>We are looking for an exceptional leader who excels at exploring identifying and cultivating relationships with potential partners possesses the analytical skills necessary to understand the economics of each opportunity and has the ability to align crossfunctional teams towards shared objectives This highvisibility role will entail working closely with our product sales legal operations and marketing teams as we build out relationships with key strategic partners to develop new product features streamline user experiences and ensure we can continue to stay ahead of market trends<p> <p><b>What youll do<b> <p><ul><li>Collaborate closely with Product leadership to influence the product roadmap when opportunities and partnerships present themselves to achieve Muck Racks strategic goals<li> <li>Develop and own Muck Racks centralized product partnerships strategy<li> <li>Manage and grow existing partnerships while identifying and developing new partnership opportunities to strengthen Muck Racks industry leadership and generate new business prospects<li> <li>Ensure the success of partnerships by establishing key performance indicators KPIs and growth targets for measuring success<li> <li>Negotiate contract amendments and renewals as partnerships evolve aligning with evolving business priorities for both Muck Rack and our partners<li> <ul><p><b>If the details below describe you you could be a great fit for this role<b> <p><ul><li>Minimum of 10+ years of experience in Business Development Partnerships andor Product Management a strong product background is required<li> <li>Proven experience closing and managing product partnerships for B2B SaaS platforms<li> <li>Exceptional communication skills structured thinking organizational proficiency and adept project management abilities<li> <li>Demonstrated drive to execute with agility and efficacy<li> <li>Experience in defining userfriendly product experiences in collaboration with product and technical teams<li> <li>A strong collaborator who can foster relationships internally across the organization and externally with partners to drive towards outcomes<li> <li>Strong negotiation skills emphasizing the creation of value for internal stakeholders customers and partners<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A 1 hour zoom interview with the hiring manager<li> <li>Peer interviews with several team members<li> <li>Takehome assignment 23 hours max<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>In the US the base salary for this role is between $200000 and 225000 depending on skills and experience Total compensation for this role consists of base salary an annual bonus plan and equity We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <p><b>Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate<b><br ><p><div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Enterprise Customer Success Manager
Company: Muck Rack
Location: Remote
Posted Apr 25, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking an experienced Enterprise Customer Success Manager. The role involves managing relationships with large clients, ensuring growth and renewal, and providing strategic recommendations. The company values resilience, transparency, and customer devotion, and offers competitive compensation, remote work, and comprehensive benefits. Muck Rack is committed to diversity and inclusion, and encourages applications from all backgrounds.
Accounting Manager
Company: Muck Rack
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for a strategic and handson <strong> Accounting Manager <strong> to join our team and make a big impact <p> <p> As an Accounting Manager you will own our monthend close process and work closely with the Controller and Finance team to help shape and optimize our accounting function You will own various accounting processes take part in several key critical accounting projects and manage a team of accountants <p> <h2> What youll do <h2> <ul> <li> <p> Oversee Monthend close process and ensure compliance with appropriate GAAP standards <p> <li> <li> <p> Manage the daily operations of various accounting functions such as accounts payable expense reimbursements payroll and benefits reconciliation and other adhoc general accountingrelated tasks <p> <li> <li> <p> Drive processes improvements and automation efforts to build bestinclass accounting processes <p> <li> <li> <p> Ensure that journal entries account reconciliations and other analyses are prepared in a complete accurate and timely manner <p> <li> <li> <p> Prepare accruals for month end close liaising with different department heads and business owners to collect the necessary information for financial accuracy <p> <li> <li> <p> Investigate and document fluctuations in budget to actual variance analysis <p> <li> <li> <p> Participate in corporate compliance functions including financial statement audit tax and other items as needed <p> <li> <li> <p> Participate in developing and maintaining strong internal controls ensuring quality controls over financial transactions and reporting <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 5+ years of relevant accounting experience at least 3 years in operational accounting role within a tech company <p> <li> <li> <p> CPAcertified <p> <li> <li> <p> Bachelors degree in Accounting <p> <li> <li> <p> Experience with a subscriptionbasedSaaS revenue model <p> <li> <li> <p> Prior experience working with Netsuite or major Accounting ERP <p> <li> <li> <p> Advanced knowledge and skilled with Excel and the ability to automate tasks <p> <li> <li> <p> Selfmotivated and able to work under pressure dependable with deliverables and deadlines <p> <li> <li> <p> Excellent problemsolving skills and high level of attention to detail <p> <li> <li> <p> A combination of private and public company experience is highly desired <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> The starting salary for this role is between $95000120000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Product Manager, Search & AI
Company: Muck Rack
Location: USA
Posted Apr 10, 2024
Muck Rack is seeking an experienced Product Manager to join their Search & Monitoring tech team. The role involves working cross-functionally with tech teams to enhance Muck Rack's search and alerting experiences. Key responsibilities include writing clear user stories, maintaining backlogs, creating project plans, communicating effectively, collaborating with leadership, leading the product development lifecycle, partnering with UX, defining metrics, and analyzing data. Success will be measured through product execution, backlog management, customer focus, presentation skills, and relationship building. The ideal candidate has 3+ years of product management experience, proficiency in leading product development teams, experience with product development tools, strong self-management practices, excellent communication skills, and experience with complex data-rich platforms. The interview process includes a Talent Team interview, a 60-minute zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is $135000-151000.
Senior Technical Product Manager
Company: Muck Rack
Location: Remote
Posted Apr 09, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, seeks a Senior Technical Product Manager. The role involves managing core technology and data, collaborating with tech teams, and improving user experience. The ideal candidate has 5+ years of product management experience, proficiency in leading product development teams, and experience with product development tools. Muck Rack offers remote work, competitive compensation, comprehensive benefits, and a culture of inclusion.
Senior Full Stack Engineer, Search
Company: Muck Rack
Location: Remote
Posted Apr 26, 2024
<div> <p>Muck Rack is the leading SaaS platform for public relations and communications professionals Our mission is to enable organizations to build trust tell their stories and demonstrate the unique value of earned media Muck Racks Public Relations Management PRM platform enables organizations to build relationships with the media manage crisis risk and demonstrate PRs impact on business outcomes<p> <p>Founder controlled fully distributed and growing sustainably Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc Quartz G2 and BuiltIn We value resilience transparency ownership amp customer devotion and infuse these values into everything we do<p> <div> <p>Were looking for a collaborative and selfmotivated <strong>Senior FullStack Engineer Search <strong>to join our quickly growing team and make a big impact<p> <p>As a Senior FullStack Engineer Search on the Search amp Monitoring Team youll work closely with software engineers product managers and designers to ensure that the content available to our customers meets their expectations Youll work on major technical projects with large data volumes lead the building of new user facing features and help shape our engineering culture and processes Our tech stack includes Python Django Celery MySQL Elasticsearch Vue and Webpack Our technology team is focused on scale quality delivery and thoughtful customer experience We ship frequently without sacrificing worklife balance<p> <p><b>To be set up for success in this role youll need to have<b> <p><ul><li>5+ years total professional experience as a software engineer<li> <li>Proficiency with Django or a similar framework<li> <li>Proficiency with Vuejs or a similar framework<li> <li>Proficiency with HTML CSS and JavaScript<li> <ul><p><b>If any of the below also describe you this could be an exciting opportunity<b> <p><ul><li>Worked on a complex hightraffic site at a startup or softwareasaservice company ideally with large amounts of data<li> <li>Experience with MySQL or Postgres and ElasticSearch<li> <li>Experience with Celery<li> <li>Experience with Kafka or other streamprocessing technologies<li> <li>Interest in journalism news media or social media<li> <ul><p><b>In addition were always looking for candidates who<b> <p><ul><li>Have excellent communication skills with an ability to explain ideas clearly give and receive feedback and work well with team members<li> <li>Exhibit a willingness to learn in areas where they have less experience with our tech stack<li> <li>Take pride in the quality of their code Your code should be readable testable and understandable years later You adhere to the Zen of Python<li> <li>Work well in a fastpaced development environment with testing continuous integration and multiple daily deploys<li> <li>Have the ability to manage complexity in a large project and incur technical debt only after considering the tradeoffs<li> <li>Take a logical approach to problem solving that combines analytical thinking and intuition<li> <ul><p><b>Interview Overview<b> <p><p>Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision<p> <ul><li>30 min interview with a member of our Talent Team<li> <li>A one hour zoom interview with the hiring manager<li> <li>Takehome coding assignment 24 hours max<li> <li>Peer interviews including a 30 min code review discussion<li> <li>Final calls with executive team members <li> <ul><p><b>Salary<b> <p><p>The starting salary for this role is between $140000 $170000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards<p> <div><b><strong>Why Muck Rack<strong><b> <p><strong>Remote Work Forever<strong> Were a fully distributed team and have pledged to remain that way forever We offer employees a full home office setup phone amp internet reimbursement and a monthly coworking membership We build culture through virtual and inperson team bonding opportunities including team lunches friendly competitions and celebratory events<p> <p><strong>Transparent Compensation<strong> We offer competitive geoneutral pay in the US and review compensation at least once annually to ensure internal equity and alignment with the external market Depending on the role we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company All employees are eligible for our 401k plan with employer contributions<p> <p><strong>Health amp Wellness<strong> Muck Rack provides comprehensive health dental vision disability and life insurance for employees and their families We offer a highdeductible health plan with 100 premium coverage for individuals as well as a range of other plan options Our team also has access to 247 Virtual Care an Employee Assistance Program employerfunded HSA contributions and other pretax benefits Team members have access to a quarterly wellness stipend and a free Headspace subscription<p> <p><strong>PTO and Family Benefits <strong>Our team enjoys 4+ weeks of offthegrid PTO paid sickmental health days and 13 paid holidays which can be exchanged for additional PTO with our Holiday Swap Program We also provide up to 16 weeks of fully paid parental leave<p> <p><strong>Personal amp Professional Development<strong> We grow talent by creating internal pathways for advancement and promotion Muck Rack conducts biannual performance reviews hosts teamwide workshops and offers management training and leadership training opportunities We also provide unlimited subscriptions to LampD platforms including Coursera amp OReilly as well as 2 additional days of PTO to dedicate to learning and development<p> <p><strong>Culture of Inclusion <strong>We know that diverse perspectives breed innovation and help us better serve our customers We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably<p> <p><strong>CustomerFirst<strong> Foundercontrolled means we have the freedom to be nimble highly collaborative and innovative building forwardthinking products that enable 3000+ companies around the world to build trust tell their stories and demonstrate the unique value of earned media<p> <p><em>These benefits are specific to USbased employees In some but not all cases we are able to offer equivalent benefits to employees located outside of the United States<em><p> <p>While we are a fully distributed team we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function If we are unable to hire in your current location for the role for which you applied you will be notified via email While we enjoy many benefits as a permanently distributed and remote company we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence<em><br ><em><p> <div> <div dataqa=messagecontent> <div> <div> <div dataqa=blockkitrenderer> <div> <div> <p>If youre excited about an opportunity at Muck Rack but your experience doesnt align perfectly with the requirements of the role outlined here please dont let it stop you from applying Were committed to building a diverse and inclusive workplace and we want to hear from you You may be a great fit for this role or another position on our team We deliberately encourage individuals from all backgrounds including race gender identity sexual orientation and disability status to apply for positions We are an equal opportunity employer and were committed to a fair and consistent interview process and candidate experience<p> <p> <p> <p>LIRemote<p> <div> <div> <div> <div> <div> <div> <div> <div>
Customer Success Manager, Mid-Market
Company: Muck Rack
Location: Remote
Posted Apr 24, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking an experienced Customer Success Manager for its Mid-Market team. The role involves customer growth and retention, demoing the platform, providing product expertise, managing customer feedback, and negotiating agreements. The ideal candidate has 1-3 years in SaaS account management or a blended CSM role, or 2-5 years in PR, marketing, or advertising. They should be a natural relationship builder, excellent communicator, and proactive problem solver. Muck Rack offers remote work, competitive compensation, comprehensive benefits, and a culture of inclusion.
GTM Enablement Specialist
Company: Muck Rack
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for an experienced <strong> GoToMarket GTM Enablement Specialist <strong> to strengthen our GTM team ensuring they are equipped with the knowledge skills and tools necessary to execute our GTM strategies effectively At Muck Rack one of our core values is ownership thats why were hiring our first Enablement Specialist to own training delivery and to help develop team members coordinate with key stakeholders and improve our training processes and materials over time <p> <h2> What youll do <h2> <ul> <li> <p> Partner with Muck Racks GoToMarket Enablement team to maintain and deliver onboarding and rolebased training programs to our GoToMarket teams focusing on product knowledge GTM systems and processes industry trends competitive landscape and selling skills and techniques <p> <li> <li> <p> Partner with product management marketing revenue operations sales and customer success leaders to ensure alignment of training programs with our GTM strategy <p> <li> <li> <p> Collaborate with Instructional Designers to develop comprehensive training resources <p> <li> <li> <p> Identify external development opportunities and materials to augment our internal resources eg classes literature podcasts webinars etc and to integrate into our overall curriculum <p> <li> <li> <p> Evaluate team members performance to ensure the training is effective and modify the curriculum as needed <p> <li> <li> <p> Aspire to be an expert in using the product to guide others staying updated on product enhancements and releases to develop new training materials <p> <li> <li> <p> Organize product demonstrations and roleplay application exercises to enhance the understanding and implementation of sales tactics <p> <li> <li> <p> Track and report on the effectiveness of the training programs by leveraging technology for insightsreporting such as SFDC Gong Skilljar LinkedIn <p> <li> <li> <p> Maintain a library of sales product and market training resources <p> <li> <li> <p> Assist in onboarding new GTM hires ensuring theyre wellversed in our productGTM strategy and internal processes that impact their roles <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Training effectiveness assessment scores <p> <li> <li> <p> GoToMarket performance including <p> <ul> <li> <p> Faster lead conversion <p> <li> <li> <p> Larger average deal size <p> <li> <li> <p> Shorter sales cycle <p> <li> <li> <p> Overall field participation rate <p> <li> <li> <p> Improvement in quarteroverquarter goal attainment <p> <li> <li> <p> Higher gross retention GRR and Net Retention NRR <p> <li> <ul> <li> <li> <p> Observable increase in product knowledge <p> <li> <li> <p> Shorter onboarding and ramp times <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 23 years of professional experience with 12 years of training enablement or onboarding experience <p> <li> <li> <p> 12 years of selling experience in a quotacarrying role eg SDR AE CSM <p> <li> <li> <p> Proven experience as an Enablement Specialist or a similar role in a B2B SaaS environment <p> <li> <li> <p> Excellent communication presentation facilitation and organizational skills <p> <li> <li> <p> Ability to translate complex product information into relatable and understandable training materials <p> <li> <li> <p> Proficiency in Learning Management Systems LMS and training software <p> <li> <li> <p> Strong leadership and team development abilities <p> <li> <li> <p> Experience in Public Relations or Journalism a plus <p> <li> <li> <p> Flexibility to travel as needed <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is between $79000 and $95000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Manager, GTM Enablement
Company: Muck Rack
Location: USA
Posted Apr 10, 2024
<p class=jobDescription> <p> We are seeking a dynamic and resultsdriven <strong> Manager GoToMarket GTM Enablement <strong> to join our GTM Enablement team In this pivotal role you will work closely with the Associate Director of GTM Enablement to execute our team engagement strategy ensuring the seamless rollout of training processes and tools across our revenue teams <p> <p> Your ability to partner cross functionally orchestrate training sessions live workshops and deliver revenue generating programs and resources will be crucial in supporting the growth and efficiency of our Sales and Customer Success teams If you have a passion for driving success through enablement and have a proven track record in a similar role we would love to hear from you <p> <h2> What youll do <h2> <ul> <li> <p> Collaborate with crossfunctional teams to assess training needs and develop relevant content and materials <p> <li> <li> <p> Lead live training sessions and workshops for revenue teams ensuring high engagement and knowledge retention <p> <li> <li> <p> Manage the rollout of new tools and processes providing necessary training and documentation to ensure smooth adoption <p> <li> <li> <p> Track and analyze the effectiveness of training programs making recommendations for continuous improvement <p> <li> <li> <p> Serve as a point of contact for revenue teams providing ongoing support and resources to enable their success <p> <li> <li> <p> Develop and maintain a deep understanding of our product industry trends and best practices in PR management <p> <li> <li> <p> Foster a culture of continuous learning and development within the revenue teams <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Successful rollout adoption and use of new tools and processes <p> <li> <li> <p> Program engagement and feedback <p> <li> <li> <p> Revenue team performance <p> <li> <li> <p> Employee satisfaction and retention <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 4+ years experience in GTM enablement or a similar role within a B2B SaaS environment <p> <li> <li> <p> Strong project management skills with a proven ability to manage multiple initiatives simultaneously <p> <li> <li> <p> Ability to work collaboratively with crossfunctional teams and build strong relationships at all levels of the organization <p> <li> <li> <p> Excellent communication and presentation skills with the ability to engage and educate diverse audiences <p> <li> <li> <p> Demonstrated ability to lead and facilitate live training sessions and workshops <p> <li> <li> <p> Analytical mindset with the ability to track measure and report on the effectiveness of enablement initiatives <p> <li> <li> <p> Passion for learning and development with a commitment to driving continuous improvement <p> <li> <li> <p> Knowledge of PR management and the unique challenges faced by PR professionals a plus <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> Total compensation for this role is between $97000 and $117000+ depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>