Jobs at NICE CXone
116,536 open positions
Deal Desk Analyst
Company: NICE
Location: North Jersey
Posted Apr 25, 2024
NICE is seeking a Deal Desk Analyst for office-based hybrid roles in Salt Lake City, UT and Hoboken, NJ. The role involves managing the deal approval process, ensuring compliance with policies, and working with various internal teams. The ideal candidate should have a Bachelor's degree in Finance or Business Management, 5+ years of related experience, and strong financial analysis skills. NICE is an equal opportunity employer offering a challenging work environment with opportunities for growth.
Data Scientist
Company: NICE CXone
Location: Atlanta, GA
Posted Apr 29, 2024
NICE is seeking a Data Scientist to join their research development and innovation group. The role involves developing AI predictive models, producing data and model accuracy analyses, and maintaining documentation of processes and projects. The ideal candidate should have a Bachelor's degree in Computer Science, Technology, Engineering, or Math, proficiency in Python, and experience in bash, python, or equivalent script development. Knowledge of statistical techniques and concepts is also required. NICE offers a flexible work model, NICE-FLEX, and endless internal career opportunities. The company is an equal opportunity employer.
Partner Success Manager
Company: NICE
Location: Remote
Posted Apr 13, 2024
NICE is a company that challenges its limits and makes an impact. The Partner Success Manager is a seasoned professional who works with partners to resolve complex problems and provide excellent technical and customer service.
HVAC Technician/Installer
Company: Nice And Cool Inc.
Location: Los Angeles, CA
Posted Apr 17, 2024
Collaborate with team members to design and implement HVAC system upgrades or modifications. Perform installation, maintenance, and repair of HVAC systems…
Manager, Customer Success
Company: NICE
Location: Remote
Posted Apr 24, 2024
NICE is seeking a Manager, Customer Success for a remote position in the US. The role involves overseeing a Technical Account Management team, building and mentoring TAMs, and ensuring world-class customer service. The manager will be responsible for technical and business tasks, including managing customer expectations, coaching TAMs, and coordinating inter-departmental activities. The position requires 7+ years of experience in customer service, call/contact center, and service delivery, with in-depth NICE CXone product knowledge. The ideal candidate should have strong communication skills, problem-solving abilities, and project management skills. NICE is an equal opportunity employer.
Director, Product Management
Company: NICE CXone
Location: Salt Lake City, UT
Posted Apr 29, 2024
NICE is a company that encourages its employees to challenge their limits and make an impact. The Director of Product Management position involves directing product management, driving business growth, and managing a team of product development employees. The role requires extensive experience in product management, agile methodologies, and P&L accountability. NICE is known for its innovation in AI, cloud, and digital technologies, and is an equal opportunity employer.
Principal Cloud Database Engineer
Company: NICE CXone
Location: Atlanta, GA
Posted Apr 13, 2024
NICE is seeking a Principal Data Engineer for its DataOps team. The role involves leading the team in building and maintaining big data infrastructure, guiding technical requirements for data models, and providing expertise in data engineering, governance, and compliance. The ideal candidate should have a strong analytic mindset, extensive experience in data warehouse design, and proficiency in SQL Server performance tuning and optimization. NICE values diversity and innovation, offering a workplace that encourages employees to be their best selves.
Senior Technical Support Engineer
Company: NICE
Location: North Jersey
Posted Apr 24, 2024
NICE is seeking a Senior Technical Support Engineer for the NYC Public Safety project, focusing on deploying, maintaining, and supporting the NexGen 911 Logging and Recording Solution. The ideal candidate should have a higher education qualification in science or technology, relevant technical customer support experience, and strong communication skills. Essential skills include working knowledge of Windows server and client technology, experience with SIPREC and VoIP Recording, and proficiency in PowerShell scripting. The role involves providing 1st/2nd/3rd line engineering support, participating in digital forensic analysis, and maintaining regular maintenance and health monitoring procedures.
Senior Billing Data Analyst
Company: NICE
Location: Salt Lake City, UT
Posted Apr 25, 2024
NICE is seeking a Senior Billing Data Analyst for an office-based, hybrid role in Salt Lake City, UT. The role involves overseeing end-to-end Order Management and Billing activities, ensuring customer invoices are complete, accurate, and timely. The analyst will collaborate cross-functionally, coach and train team members, recommend process improvements, and ensure operational efficiency targets are met. The ideal candidate will have a Bachelor's degree in business, finance, or accounting, with 6-8+ years of experience in running billing systems, preferably in the telecommunications and/or software industry. Proficiency in Salesforce, Microsoft Suite, CRM systems, Dashboards & BI Reporting, Excel, and SQL is required. NICE is an equal opportunity employer committed to delivering extraordinary customer experiences and fighting financial crime.
SMB Account Executive
Company: NICE CXone
Location: Salt Lake City, UT
Posted Apr 29, 2024
NICE is a global company that offers software solutions for customer experience, financial crime prevention, and public safety. They are seeking an SMB Account Executive to exceed revenue quotas by selling their CX suite of solutions to small and medium-sized businesses. The role involves generating new sales, responding to informational requests, qualifying leads, and developing new opportunities within the assigned territory. The ideal candidate should have a Bachelor's degree in Business, Marketing, or a related field, 5+ years of sales experience, and a strong understanding of needs analysis sales process and inside sales environments. NICE is an equal opportunity employer.
Manager, Software Engineering
Company: NICE CXone
Location: Atlanta, GA
Posted Apr 14, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>At NICE CEA we are at the forefront of enterpriselevel AI and analytics catering to all forms of business communications whether spoken or digital If you have interacted with a major contact center in the last decade chances are weve processed your call <p> <p>Our worldclass research team is dedicated to developing cuttingedge algorithms and innovative approaches We tackle critical business challenges including identifying topperforming agents preventing fraud categorizing customer issues and assessing overall customer satisfaction <p> <p>The Research Development Group collaborates closely with our research team expediting the delivery of new technology and AI models to clients worldwide Specifically this team transforms raw research code and ideas into highly performant scalable and robust components the foundation for all our inhouse analytical processing <p> <p>About the Role <p> <p>As our Senior Development Manager youll play a pivotal role in our expanding research development group If youre passionate about diving into the details this position is for you Our deployments across data centers process over a million hours of audio data daily making scalability stability and performance paramount <p> <p>Ideal candidates will have experience in the speech processing domain and a knack for designing systems that can handle extreme scale Youll lead a team of 610 engineers and your responsibilities will grow along with your expertise and effectiveness <p> <p>Some but not all your responsibilities would include <p> <ul><li>Assist with the design and architecture of new software while managing the full software development lifecycle<li> <li>Define roadmaps and build schedules for your teams<li> <li>Deliver new algorithms libraries reference implementations and tools for innovative capabilities to downstream consumers rapidly and ontime<li> <li>Working as a people manager overseeing development teams or other managers in your organization<li> <li>Hiring mentoring and retaining top talent<li> <li>Cultivate relationships with Product Management and other stakeholders<li> <li>Foster a culture of innovation and creativity within the software development group<li> <ul><p>Required Skills and Experience <p> <ul><li>Excellent oral and written communication skills<li> <li>BS or MS in Computer Science or related degree<li> <li>At least 10 years in the software development field<li> <li>At least 7 years of people management experience<li> <li>Experience with containers orchestration and coding for a cloud environment<li> <li>Knowledge of all aspects of the enterprise software product life cycle design build test delivery and support<li> <li>Familiarity with Jira Confluence or similar ALM and source control packages and methodology<li> <li>Recent C C++ Python andor Java development management experience<li> <li>Experience deploying software on both windows and Linux systems<li> <li>General understanding of computer networking and cloud systems<li> <ul><p><strong>About NICE <strong> <p> <p>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Technical Support Engineer
Company: NICE CXone
Location: Salt Lake City, UT
Posted Apr 14, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Technical Support Engineer<strong> <p> <p>The Technical Support Engineer will provide technical assistance on applications to resolve an endusers connectivity issues with the NICE suite of products Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems utilizing various communication methods email chat and voice <p> <p><strong>As a Technical Support Engineer a Typical Day Might Include the Following<strong> <p> <ul><li>Work tickets via a webbased ticketing system email voice or chat<li> <li>When working tickets <ul><li>Validate for correct prioritization and monitor communication to users of progress<li> <li>Fix enduser issues that can be resolved on applications<li> <li>Record and route incidents to specialist groups<li> <li>Provide resolution and recovery of incidents <li> <li>Keep clear and thorough records in the ticketing system of all actions taken<li> <ul><li> <li>Escalates incidents when necessary<li> <li>Troubleshoots VoIP T1 DS3 Ethernet OCX 1+ and Toll Free services<li> <li>Opens and monitors incidents created with 3rd party providers<li> <li>Pulls and analyzes logs for troubleshooting for contacts applications etc<li> <li>Reads and analyzes network diagrams<li> <li>Regularly works flexible schedule and oncall services<li> <li>Effectively and professionally communicates with internal and external customers<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Associate degree or currently working towards a Bachelors Degree in Computer Science Business Information Systems or similar field or equivalent work experience required<li> <li>35 years work experience in a customer service field preferably in a technical capacity<li> <li>Excellent technical troubleshooting and analytical skills<li> <li>Ability to excel in a fastpaced agile environment where critical thinking and strong problem solving skills<li> <li>Excellent communication skills written and verbal and ability to handle all interactions with internal and external clients with professionalism<li> <li>Ability to adapt quickly to change think on your feet communicate positively and work proactively<li> <li>Understanding of network topology and telecommunications architecture PBX Carriers VoIP<li> <ul><p><strong>Bonus Experience<strong> <p> <ul><li>2+ years in a technical support role in a software or telecommunications environment<li> <li>IP Telephony Telecommunications experience<li> <li>Experience in a telephonytelecommunications<li> <li>Dialer knowledge and Workforce Management experience<li> <li>Web Services and API knowledge and understanding of conceptual use<li> <li>Competent in database and SQL concepts<li> <ul><p><strong>About NICE <strong> <p> <p>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>