Jobs at NICE CXone
116,536 open positions
Sr. DevOps Engineer
Company: NICE
Location: Remote
Posted Apr 12, 2024
ContactEngine, a NICE company, is seeking a Senior DevOps Engineer with extensive experience in AWS infrastructure, Linux and Windows servers, Kubernetes, Helm, Terraform, and Bash shell scripting. The role involves technical design, development, release, and deployment of cloud-based infrastructure, automation, and applications. The successful candidate will work closely with DevOps team members in the UK and India, providing operational management and support of servers and containers, and ensuring compliance with security standards. The position offers a challenging work environment, competitive compensation, and opportunities for growth in a fast-growing, highly respected organization.
Sales Development Representative
Company: NICE
Location: Salt Lake City, UT
Posted Mar 22, 2024
NICE is seeking a Sales Development Representative for its Salt Lake City office. The role involves generating new business opportunities, meeting sales quotas, and maintaining knowledge of NICE's products and services. The ideal candidate should have a Bachelor's Degree in Marketing, Business Management, Communications, or similar, and 1 year of software or telecommunications sales experience. NICE is an equal opportunity employer, offering a challenging work environment with opportunities for growth and development.
Customer Interactions Analyst
Company: NICE
Location: Atlanta, GA
Posted Mar 21, 2024
The job description is for a CIA (Customer Insights Analyst) role at NICE, a company that provides software solutions for customer experience, financial crime, and public safety. The role involves working with clients to analyze their customer interactions and provide actionable insights. The job requires strong analytical, creative, and problem-solving skills, as well as excellent communication and teamwork skills.
Director, Product Management
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 21, 2024
NICE is a global company that offers software products for delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety. They are known for their innovation in AI, cloud, and digital technologies, with over 8,500 employees across 30+ countries. The Director of Product Management position involves directing product development, managing P&L responsibilities, and leading a team. The role requires extensive experience in product management, agile methodologies, and telecommunications or software development. NICE is an equal opportunity employer, valuing diversity and inclusivity.
Salesforce Development Manager
Company: NICE CXone
Location: Columbus, OH
Posted Mar 21, 2024
NICE is seeking a Salesforce Developer with 4+ years of experience to serve as a Scrum Master for the Salesforce Development team. The role involves maintaining the project queue, reviewing code, working with Product Management, driving end-user adoption, and providing first-level support. The candidate should have Salesforce Administrator Certification, proficiency in Microsoft Office applications, strong problem-solving skills, and excellent communication abilities. NICE is an equal opportunity employer offering a dynamic, fast-paced environment with opportunities for growth.
Manager, Customer Success
Company: NICE
Location: USA
Posted Apr 11, 2024
NICE is seeking a Manager, Customer Success for a remote position in the US. The role involves overseeing a Technical Account Management team, building and leading them, and ensuring world-class customer service. The manager will be responsible for technical and business tasks, including managing customer expectations, coaching TAMs, coordinating inter-departmental activities, and ensuring proper billing practices. The role requires 7+ years of experience in customer service, call/contact center, and service delivery, with in-depth NICE CXone product knowledge. The position involves travel up to 30%, being on-call 24X7, and maintaining a working knowledge of competitive product lines.
Full Stack Software Engineer (Mid-Level)
Company: NICE
Location: Salt Lake City, UT
Posted Mar 22, 2024
NICE is seeking a Mid-Level Full Stack Software Engineer for a hybrid role in Salt Lake City, UT. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, 3+ years of software development experience, and proficiency in C#, Angular, JavaScript, and the Microsoft Suite. Key responsibilities include designing and developing software, unit testing, code reviews, and supporting the production environment. NICE offers a fast-paced, collaborative environment with opportunities for growth and impact. Bonus experience includes SQL Server, TFS, Git/Bitbucket, AWS, and test automation.
Senior Cloud Database Engineer
Company: NICE CXone
Location: Salt Lake City, UT
Posted Apr 12, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>This position manages deploys and maintains NICEs Corporate systems SANs and supporting environment This position manages deploys and maintains all aspects of the Microsoft Windows Server and Linux environments Mail DNS FTP IIS Active Directory SharePoint O365 and other server onprem and cloud applications They are also responsible for the management deployment and maintenance of all hardware in these environments You will also be responsible for managing deploying and maintaining all hardware and software in the Corporate lab One of the primary responsibilities is the evaluation testing and deployment of new software and hardware They are also responsible for properly configuring and deploying appropriate monitoring solutions to help maintain uptime This individual will clearly outline the level of risk associated with a deployment and work to mitigate risk prior to a production release They will be responsible for consolidation using different virtualization and cloud platforms and ensuring data is protected and recoverable They will work with the IT Systems Administration team in varying capacities to ensure an excellent working environment for NICE employees team in varying capacities to ensure an excellent working environment for employees <p> <p><strong>A Typical Day Might Include the Following<strong> <p> <ul><li>Manage and deploy Windows Domain and Active Directory environment<li> <li>Manage and deploy Exchange email servers including antispam and gateway servers<li> <li>Maintain Operating System software installing upgrading patching<li> <li>Set up and maintain server system and file security<li> <li>Cable and rack servers and supporting equipment in colocation facilities some travel will be required<li> <li>Manage and deploy replication imaging and backups<li> <li>Manage Corporate Labs software hardware power and network<li> <li>Monitor and optimize performance of servers<li> <li>Maintain documentation of servers and networking equipment<li> <li>Work with vendors to troubleshoot problems and RMA parts as needed<li> <li>Evaluaterecommend new products and services<li> <li>Take part in oncall rotation for after hour support<li> <li>Manage and deploy backup software and equipment<li> <li>Manage and deploy virtual environments VMWare and Microsoft<li> <li>Manage SharePoint environment<li> <li>Manage Debian Redhat and Suse Linux installations<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Bachelors Degree in Computer Science Business Information Systems or related field or equivalent work experience required<li> <li>Required certifications MCSA Windows Server and VCP<li> <li>Preferred certifications MCSE VCAPDCA<li> <li>6+ years troubleshooting small to medium networks<li> <li>6+ years working in a Windows server environment<li> <li>6+ years working in a Windows 2012 R2 2016 2019 and 2022 server environment<li> <li>6+ years managing and deploying Windows domains Active Directory DHCP IIS and DNS<li> <li>6+ years managing and deploying virtual environments<li> <li>6+ years managing and deploying Windows servers<li> <li>6+ year installingconfiguring server hardware and OS<li> <li>6+ years managing and deploying monitoring solutions<li> <li>3+ years of SAN deployment and administration<li> <li>2+ year managing Windows server backups using third party tools Veeam Netbackup etc<li> <li>Experience successfully working under time constraints and deadlines<li> <li>Experience working within a team of IT professionals taking and following direction and completing tasks and assignments in a timely manner with a positive attitude<li> <ul><p><strong>Basic Financial Responsibilities <strong> <p> <ul><li>Ensures access to systems is accurate and according to Job Descriptions<li> <li>Ensures equipment is accounted for purchased and disposed of according to company policy<li> <li>Provide competitive quotes for software and hardware purchases<li> <li>Small computer parts purchasing<li> <ul><p><strong>Bonus Experience<strong> <p> <ul><li>SAN deployment and administration<li> <li>O365 Azure and AWS knowledge<li> <li>SharePoint Adminstration<li> <li>Setupmanagement of HPE servers and blades<li> <li>Virtualization deployment and administration VMWare or Microsoft<li> <li>LinuxSolaris administration<li> <li>ApacheTomcat and IIS administration and configuration<li> <li>VoIP<li> <li>Power Configuration<li> <ul><p><strong>About NICE <strong> <p> <p>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Solution Architect
Company: NICE
Location: North Jersey
Posted Apr 11, 2024
NICE is offering a unique opportunity to work on an innovative product launch in a new area for cloud services, focusing on deploying, maintaining, and supporting state-of-the-art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide. The role involves provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software, supporting production systems, and defining regular maintenance and health monitoring procedures. The ideal candidate should have higher education qualifications in science or technology, relevant technical customer support experience, and knowledge of Windows server and client technology, network principles, and Microsoft SQL. The candidate will also be expected to participate in a 24-7 Out of Hours call out rotation and manage costs. NICE is an equal opportunity employer, offering a competitive salary and benefits package.
Sales Enablement Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Mar 21, 2024
NICE is a company that challenges its limits, is ambitious, and makes an impact. They offer a unique opportunity for employees to bring their A game and make a difference. The company is looking for a Sales Enablement Manager to partner with Channel leadership and Channel Sales Enablement to identify and prioritize Channel Partner focused enablement needs.
Cloud Systems Engineer
Company: NICE
Location: Minneapolis–Saint Paul, MN
Posted Mar 20, 2024
NICE is seeking a Cloud Systems Engineer with 4-6 years of experience in a dynamic environment. The role involves system administration tasks, Level 3 technical support, and Level 1 security support. The ideal candidate should be familiar with ITIL, BigFix, and have strong knowledge of Windows and Linux servers. NICE offers a challenging work environment with opportunities for growth and development.
Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Apr 11, 2024
NICE is a global company that offers software solutions for customer experience, financial crime prevention, and public safety. They are seeking a Technical Support Engineer with 3-5 years of experience in a customer service field, preferably technical. The role involves troubleshooting and diagnosing escalated customer issues, coordinating with internal departments, and providing exceptional client assistance. NICE values adaptability, strong problem-solving skills, and excellent communication abilities. Bonus experience includes IP Telephony/Telecommunications, Dialer knowledge, and Workforce Management experience.