Jobs at NICE CXone
116,536 open positions
Principal Data Scientist
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 18, 2024
NICE, a leading provider of customer experience and financial crime prevention software, is seeking a skilled data scientist with expertise in large language models and speech recognition. The ideal candidate will drive research and development of advanced data science solutions, collaborate with business teams, mentor junior data scientists, and stay updated with the latest industry developments. The role is based in Atlanta and offers a challenging environment for those passionate about AI and data science.
Senior Product Manager
Company: NICE
Location: Remote
Posted Mar 20, 2024
NICE is seeking a Senior Product Manager to join their Public Safety and Justice portfolio family. The job description highlights the company's ambition to bring technology disruption to the 911 emergency communications market through building and introducing new cloud solutions.
Desktop Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Mar 19, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>Job Title Desktop Engineer<strong><p> <p><strong>Locations <strong>Sandy UT Richardson TX Hoboken NJ Atlanta GA<p> <p><strong> <strong><p> <p><strong>Job Type<strong> FullTime<p> <p><strong>Position Overview<strong><p> <p>We are seeking a highly motivated and experienced Desktop Engineer to join our team The ideal candidate will possess expertise in macOS JAMF SCCM Intune and project management The role requires a deep understanding of enduser computing environments and the ability to design and implement efficient and secure solutions<p> <p><strong> <strong><p> <p><strong>Responsibilities<strong><p> <ol><li><strong>Architect and Design<strong><li> <ol><ul><li>Develop and implement endclient architecture solutions based on industry best practices<li> <li>Design configure and optimize macOS environments to meet organizational needs<li> <li>Create and maintain comprehensive documentation for client architecture designs<li> <ul><li><strong>Technology Expertise<strong><li> <ul><li>Proficient in macOS operating system deployment configuration and troubleshooting<li> <li>Extensive experience with JAMF Pro for macOS management and deployment<li> <li>Indepth knowledge of SCCM and Intune for Windows client management<li> <li>Stay current with emerging technologies and industry trends related to endclient environments<li> <ul><li><strong>Project Management<strong><li> <ul><li>Lead endclient architecture projects from conception to completion<li> <li>Develop project plans timelines and resource requirements<li> <li>Collaborate with crossfunctional teams to ensure successful project delivery<li> <ul><li><strong>Security and Compliance<strong><li> <ul><li>Implement security best practices in endclient environments<li> <li>Ensure compliance with relevant industry standards and regulations<li> <ul><li><strong>Troubleshooting and Support<strong><li> <ul><li>Provide advanced support for endclient architecturerelated issues<li> <li>Collaborate with support teams to resolve escalated technical issues<li> <ul><li><strong>Financial Responsibilities<strong><li> <ul><li>Provide quotes for purchasing related softwaresolutions<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors degree in Computer Science Information Technology or related field<li> <li>5 years proven experience as an End Client Architect or similar role<li> <li>Strong expertise in macOS JAMF SCCM and Intune including<li> <ul><li>OS Provisioning<li> <li>Patch management<li> <li>SWOS update packaging and deployment<li> <li>Mac OS troubleshooting Windows 11 is a plus<li> <ul><ul><ul><li>Experience with IntuneAADO365<li> <li>knowledge amp experience with enterprise networks wired amp wireless networking<li> <ul><ul><li>Experience with documentation for client architecture designs and processes <li> <li>Experience with Jira Project management certification PMP PRINCE2 is a plus<li> <li>Excellent problemsolving and communication skills<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
SLED Account Executive - CA (CalPERS)
Company: NICE
Location: Remote
Posted Mar 19, 2024
NICE is seeking a California State Agencies Account Executive for a remote position. The role involves closing strategic business, maintaining transactional sales growth, and collaborating with the partner ecosystem. The ideal candidate should have a Bachelor's degree, 5+ years of sales experience, and previous experience in telecom, call center, software, or hardware industries. NICE offers an environment that encourages ambition, impact, and continuous challenge. The company is known for its innovation in AI, cloud, and digital, and is committed to equal opportunity employment.
Customer Success Manager
Company: NICE
Location: North Jersey
Posted Mar 20, 2024
NICE is seeking a Customer Success Manager for its WEM Portfolio. The role involves managing customer relationships, negotiating contract renewals, identifying expansion opportunities, and ensuring high customer satisfaction. The ideal candidate should have experience in contact center and back office environments, a minimum of 3+ years in a customer-facing role, and strong communication skills. The position requires travel up to 25% and is located in Richardson, Texas, Denver, Colorado, or Hoboken, NJ. NICE is an equal opportunity employer.
Associate Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Mar 19, 2024
The job posting is for an Associate Technical Support Engineer position at NICE, a company that provides software solutions for contact centers. The job requires technical support experience, knowledge of contact center software, and strong communication skills. The company is looking for someone who is ambitious, relentless, and able to work in a fast-paced environment.
QA Automation Engineer
Company: NICE
Location: Atlanta, GA
Posted Mar 18, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>Location<strong> Sandy UT or Atlanta GA hybrid<p> <p><br ><p><p>Who were looking for<p> <p>The QAAutomation Engineer is responsible for designing and developing automated software tests unit integration endtoend under the guidance of a Lead QA Engineer Shehe partners with software engineers to identify the most effective approach for testing Shehe validates customer defects and facilitates interaction between software engineers and customer support agents during the defect resolution process<p> <p><br ><p><p>Requirements<p> <ul><li>Bachelors degree in Computer Science or Engineering or equivalent work experience<li> <li>Some experience with Javascript<li> <li>Some experience test strategy amp design test automation and test execution analysis<li> <li>Passion for learning new skills and troubleshooting problems<li> <li>Comfortable working in an agilescrum environment<li> <li>Comfortable working with remote team members<li> <li>Good English communication skills<li> <ul><p><br ><p><p>Skills we apply<p> <ul><li>Test web applications REST web services and backend code<li> <li>Own the architecture and implementation of automation test frameworks across our product<li> <li>Provide input during the architectural design process with regards to testability<li> <li>Work with product teams to gather and verify requirements for test scenarios that match customer use cases<li> <li>Work with customerfacing teams providing support to reproducing issues and gathering as much detail as possible to hand off to the appropriate engineering teams<li> <li>Determine best practices and tools for the QA team to use<li> <li>Be an active participant in iterating and improving engineering processes<li> <ul><p><br ><br ><p><p>Technologies we use<p> <ul><li>PlayWright<li> <li>Selenium<li> <li>AVAjs<li> <li>Jenkins<li> <ul><p><br ><p><p>About the team<p> <p>We are a collaborative team of engineers with a culture of continuous learning and development We are well established in the market but still enjoy a highenergy startupstyle environment Software engineers work closely with QA and DevOps teams on projects We are passionate about our work and everyone on the team is handson regardless of their role We focus heavily on unit and integration testing Our QA testing is automated helping us maintain high quality in our software and catch defects early in the development cycle We work in two week sprints utilizing continuous integration and weekly deployments We use serverless solutions on AWS when possible We focus on high availability for our services minimizing downtime and service interruptions Were constantly optimizing our performance and resource consumption<p> <p><br ><br ><p><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Account Executive, UAE
Company: NICE
Location: Remote
Posted Mar 20, 2024
NICE is a company that encourages its employees to challenge their limits and make an impact. The Account Executive role involves strategic development, prospecting for new accounts, and building relationships with high-level executives. The ideal candidate should have extensive sales experience in the technology sector, particularly in the Customer Experience industry, and be able to manage complex sales opportunities. NICE is known for its innovation in AI, cloud, and digital, and is an equal opportunity employer.
Solution Sales Executive - Workforce Management
Company: NICE
Location: Remote
Posted Mar 20, 2024
NICE is seeking a highly motivated and entrepreneurial WFM Solution Sales Executive to drive sales and expertise in workforce management functions. The role involves collaborating with Account Executives and Pre-Sales Engineers, prospecting and building relationships, delivering compelling demonstrations, and partnering with WFM LOBs. NICE offers a competitive compensation package, ongoing training, and a commitment to corporate social responsibility. The role is remote in the United States with required travel.
Senior Product Manager - Analytics & AI
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 18, 2024
NICE is seeking a Senior AI and Analytics Product Manager to lead the development and execution of AI and analytics Anti money laundering products. The successful candidate will collaborate with cross-functional teams, apply deep knowledge of machine learning techniques, and drive innovation. The role requires a proven track record in product management, excellent communication skills, and a passion for driving innovation.
Software Engineer
Company: NICE
Location: Atlanta, GA
Posted Mar 18, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>Fullstack Software engineer<strong><p> <p><strong>Location Sandy UT or Atlanta GA Hybrid<strong><p> <p>Do you take great pride in your code Do you get giddy at the sight of an elegantly crafted function Do you recoil in horror when you see code with no test coverage If you answered yes to these questions youd be a great fit for the engineering team at NICE CXone Expert We are looking for an energetic Full Stack Software Engineer to join our highly collaborative team We put a high emphasis on code quality and maintainability flexibility and lifetime learning Our product is a multitenant cloudbased service that leverages REST APIs microservices serverless function and Kubernetes If youre interested in working on a dynamic team who provides services to millions of users worldwide we would love to hear from you<p> <p><br ><strong>To Land This Gig Youll Need<strong><br ><p> <ul><li>Bachelors degree in Computer Science or Engineering or equivalent work experience<li> <li>1+ years of experience building web applicationsservices<li> <li>24 years of experience with C<li> <li>24 years of experience with vanilla JavaScript<li> <li>Passion for learning and mentoring<li> <li>Passion for troubleshooting problems and determining rootcause<li> <li>Comfortable working in an agilescrum environment<li> <li>Comfortable working with remote team members<li> <li>Comfortable working with cloud infrastructure<li> <li>Strong English communication skills<li> <ul><p><strong>Skills we apply<strong><p> <ul><li>Create robust scalable RESTful APIs and idempotent microservices for use by customers and partners<li> <li>Design pragmatic solutions with product managers and stakeholders<li> <li>Build cloud services with AWS using Kubernetes or serverless technologies<li> <li>Follow and promote AWS best practices for software architecture<li> <li>Follow an agile development cycle with 2 week sprints to ship changes iteratively<li> <li>Use git for source control and GitHub for code reviews<li> <li>Refactor legacy code into modern application patterns<li> <li>Promote a spirit of collaboration across teams and individuals<li> <li>Evaluate algorithms for cost efficiency and robustness<li> <li>Well architected modular vanilla front end javascript<li> <li>Emphasis on unit and integration tests<li> <ul><p><strong>Technologies we use<strong><p> <ul><li>AWS eg IAM SNSSQS DynamoDB Lambda OpenSearch CloudFormation <li> <li>Amazon Aurora MySql database<li> <li>Docker and Kubernetes AWS EKS<li> <li>Snowflake data warehouse<li> <li>Continuous IntegrationContinuous Deployment CICD<li> <li>Vanilla JavaScript using modern ECMAScript standards<li> <li>PHP data marshalling layer<li> <ul><p><strong>About the team<strong><p> <p>We are a collaborative team of engineers with a culture of continuous learning and development We are well established in the market but still enjoy a highenergy startupstyle environment Software engineers work closely with QA and DevOps teams on projects We are passionate about our work and everyone on the team is handson regardless of their role We focus heavily on unit and integration testing Our QA testing is automated helping us maintain high quality in our software and catch defects early in the development cycle We work in two week sprints utilizing continuous integration and weekly deployments We use serverless solutions on AWS when possible We focus on high availability for our services minimizing downtime and service interruptions Were constantly optimizing our performance and resource consumption<p> <p><br > <strong>ABOUT NICE CXone<strong> NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional<br >customer experiences while meeting key business metrics NICE CXone provides the worlds 1 cloud customer experience platform combining bestinclass Omnichannel Routing Workforce Optimization Analytics Automation and Artificial Intelligence<br >on an Open Cloud Foundation NICE CXone is a part of NICE Nasdaq NICE the worldwide leading provider of both cloud and onpremises enterprise software solutions <p> <div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Senior Mobile Engineer (Android)
Company: NICE
Location: Salt Lake City, UT
Posted Mar 18, 2024
NICE, a leading Contact Center as a Service company, is seeking a software developer with 5+ years of experience in native mobile applications, particularly Android and Kotlin. The ideal candidate will have experience with unit testing, test automation, user stories, and use cases. Bonus points for iOS experience, Web API consumption, agile development, and SDK development. NICE offers a challenging environment with opportunities to make a significant impact, working with cutting-edge technology in AI, cloud, and digital domains.