Jobs at NICE CXone
116,536 open positions
Director of Support
Company: NICE Ltd
Location: Atlanta, GA
Posted Aug 16, 2023
NICE Actimize is a subsidiary of NICE Systems that offers innovative solutions and a challenging work environment. The America Director of Customer Support role involves managing a group of engineers, supporting the entire Product Portfolio, and building strong customer relationships. The ideal candidate should have a degree in Computer Science or related field, significant experience in support group management and outbound/customer exposure roles, and excellent leadership and communication skills.
Senior Financial Analyst
Company: NICE
Location: Other US Location
Posted Aug 16, 2023
NICE is seeking a Senior Financial Analyst with a minimum of 5 years of relevant experience. The role involves financial planning and budgeting, reporting and analysis, special projects, modeling, data analysis, and presenting to senior management. The ideal candidate should have advanced knowledge of Excel, financial analysis and modeling, and the ability to work under pressure. Bonus experience includes intermediate skills in MS Office applications, knowledge of billing systems, and experience with Power BI, BizDoc, and Oracle. NICE is an equal opportunity employer offering extraordinary customer experiences, fighting financial crime, and ensuring public safety.
Specialist Data Scientist
Company: NICE
Location: Other US Location
Posted Aug 18, 2023
And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Responsibilities Key Responsibilities· Dealing with large amounts of data and extract knowledge or insight toanalyze fraud cases obtained from clients and flag off any inconsistencies.· Proficiency in handling imperfections in data is an important aspect of this role· Develop scientific ML Models, processes, to extract knowledge or insights to Perform data analysis to support and develop fraud prevention analytical models· Research data patterns for prediction of fraudulent transaction· Identify and improve the Fraud detection performance /Model delivery time of previously delivered models with the help of advanced computational algorithms and tools .· Cross-validating models to ensure their generalizability.· Staying informed about developments in Data Science and adjacent fields to ensure that outputs are always relevant and drive the continuous improvement of Ways of Working of the Data Science and analytics.· Bring together disparate data types in compelling visualization packages that provide end users with the ability to see both ‘the landscape’ and details leading to improved decision-making Presenting results in a clear manner· Exceptional technical and business communication in English, verbal and writtenCollaboration· Collaborate with Business and other stockholders within Nice· candidate should be apt to solve data problems in a simple and agile mannerStakeholder Management · Ability to explain complex analytical concepts to non-technical audience.· Ability to effectively advocate technical solutions to customers / account managers /Data engineering teams and business audiences.Innovation and knowledge sharing· Present innovative solutions to various stakeholders and bring that skill within team to make them stay ahead.· Should be a good team player to actively contributes to team to complete tasks, meet goals, respect ideas and aim to improve the product or process at hand.· Self-motivated to participate in Nice wide various innovative forums. Experience: 7 to 10 YearsQualification and skills:Advanced degree in a quantitative area (statistics, mathematics, physics, computer science, engineering)Experience in application and knowledge of statistical techniques and concepts (statistical tests, regression, feature selection, time series modeling, etc.) We’re ambitious. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. and their advantages or drawbacks.Good command into develops and deploying classification and regression machine learning models at an enterprise level.Versed with various bagging boosting methods and able to choose which one should be used based on data.Have fair understanding of Logistic regression and various regularization techniques.Having knowledge of Model deployment and production model monitoring with ML-ops framework or containerized environment (Kubernetes) will be plus.Expert into troubleshooting issues with a variety of production data and past deployed models.Familiarity with various cloud infrastructure (especially AWS and Azure) is a good to have.Ability to work in multi-disciplinary agile teams.Strong commitment to deliver work with “Right first time” approachAdditional Desired Qualifications:Experience in development of risk management models, particularly in the fraud or financial compliance areas.Knowledge of national and international financial systems and appropriate data standards.Experience of containerized Model development using KubernetesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Strong experience with using SQL and EXCEL.Strong programming skills in Python 3.7 or more and ability to rapidly learn new programming tools and experience in application and knowledge of machine learning techniques (clustering, decision trees, boosting, etc.) NICE is proud to be an equal opportunity employer. At NICE, we don’t limit our challenges. Constantly.
Senior Specialist Automation Engineer
Company: NICE
Location: Other US Location
Posted Aug 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Product experience is a plusExposure to serverless architecture is a plusStrong analytical and problem-solving skillsA team leader that demonstrates a strong work ethics, creativity, assertiveness, and flexibilityGood communication skills (English)Qualifications:E/ B.Tech or degree equivalent.10 - 15 years of software testing experience in a Test/QA Team with Enterprise Product preferably in financial risk domainGreat interpersonal and communication skills / Customer Facing skillsExperience working with agile software development methodologyExcellent verbal and written communication skillsExcellent Leadership skillsKnowledge of performance and scalability test practices and required toolsOther preferred skillsExperience with Agile Development methodologies using JIRA, user stories, acceptance criteria, feature prioritization, and defining product specificationsexposure to CI/CD, DevOps is a plus exposure in translating non-functional (performance/security) requirement to test scenarios and test casesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This role would be on the testing of the framework and connectors including performance testing.ResponsibilitiesGuide and train the team about Testing Methodologies, Standards, Tools and Practices, Testing AutomationGuide and train the team regarding mapping business scenarios to testing scenariosWorking with architects, engineers, and third-party vendors to understand high level design, cross-interface impact, architectural and non-functional features addressing the customer requirementsTranslate the functional and non-functional requirement to test scenarios and test casesEnsuring overall product health and operation qualityShould understand the various issues related to data transformation and integration to create test scenariosMaintenance of the automation BDD cucumber frameworkEnsuring that the automation framework uses best of breed technology including open source toolsConducting internal product demos and assisting stakeholders in demo activityEnsure that the product tested meets the quality goals of the product teamShould be hands on in terms of defining test scope, test strategy, testing – manual and automation.Actively involved in the design, development and Monitoring of Automation Test cases. We’re ambitious. Identifying gaps in automation coverage and working with relevant stakeholders in preparing a strong backlog of items to work upon.Prepare and share overall quality status covering different dimensions at Unit level.Day to Day working within team to resolve issues and technically lead from front.Collaborating with multiple agile teams and process control leadersRequirements for the role:Experience in integration with AWS cloudExperience in preparation & execution of Test Strategy, Test planHands on experience of Automation test development using AWS/SDK/JavaHands on experience of Automation framework like Cucumber/REST APIExposure to testing in a data integration project involving ETL tools and Big data is a plus.Exposure to Finance / Anti Money Laundering (AML). NICE is proud to be an equal opportunity employer. This role should have a good exposure to Hadoop / Bigdata ecosystem with an explore and challenge mindset. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Role DescriptionWe are currently seeking automation tester with Fraud/Anti-Money Laundering (AML)/Finance background to join our dynamic and growing Data migration services team in Pune.
Senior Software Developer
Company: NICE
Location: Other US Location
Posted Aug 18, 2023
NICE is seeking a Software Engineer (Java) for their location in Pune, India. The role involves designing software features, implementing them, planning and performing testing, conducting code reviews, and developing innovative ideas to address complex issues. The candidate should have 3+ years of experience in the software industry, with skills in JavaScript, HTML5, CSS3, RWD, ReactJS, and experience with continuous integration and delivery practices. Familiarity with testing tools/frameworks, web performance/security vulnerabilities, and public cloud platforms is a plus.
Incident Manager - Technical Support
Company: NICE
Location: Other US Location
Posted Aug 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Specific technologies include but are not limited to: ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environmentsExcellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations.Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services and Executive/Senior Management teams to resolve technical issuesDemonstrated ability to work independently as part of a larger teamAbility to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skillsAbility to adapt quickly to change, think on your feet, communicate positively and work proactivelyAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. MCP, MCSA certifications preferred&8203;5+ years' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software - experience providing IT Incident and Problem Management services supporting Service Desk, IT Operations and Engineering, and Data Centers preferred.Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. These processes will be applied to help in such areas as effective incident reporting, management and escalation.Contributes to evolving and maturing the incident management process so it integrates with other processes, problem management, change management, and tools.May need to facilitate regular meeting with customers, the business and incident management stakeholders to prioritize and resolve important incident related issues.Leverage incident management best practices and process frameworks, such as, ITIL methodology, to drive continual process improvement.Able to maintain composed in high-pressure situations&8203; To Land This Gig You'll Need:Bachelor's Degree in Business Information Systems or related field or equivalent work experience required. In this position, the Incident Response Manager is the single internal point of contact within a specified region for the Technical Support provision of the incident management process. The Support Leadership team is looking for an Incident Response Manager who can effectively communicate, organize, and coordinate individuals from different organizations during urgent and at times complex outages. The Incident Manager will represent customers and the support organization during high-impact events.&8203; As an Incident Response Manager, Technical Support, a Typical Day Might Include the Following:Ability to lead technical resources during a period of high stress due to a critical incident to ensure the timely resolution of incidents and problems within Production environments.Act as an escalation point for various support teams, the customer and external parties for issues to drive incident resolution. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Incident Manager - Technical SupportLocation: Taguig City, ManilaWe are currently seeking an Incident Response Manager that is ready for a challenging, rewarding, and long-term engagement in a new exciting global team. We’re ambitious. Lead calls between internal teams, business and stakeholders to communicate status of the recovery effort and confirm service restoration throughout the incident life cycle ensuring service delivery and SLA compliance.Participate and represent Technical support team in Incident Management calls affecting single or multi-customers.Communicates impact to NOC, Engineering, Operations and R&D Resources as neededAssesses impact and progress during major and minor incidents that affect single or multi-tenant to ensure escalation is timely and appropriate.Engages Tech Support Management team to ensure proper staffing is available to handle surge of calls or cases particularly during events.Engages Technical Support resources in gathering customer feedback, diagnostic information, and logs to fast track resolution of incidents.Keeping detailed logs of incidents and keep updated information in incident management log for documentation and future use to drive improvements.Provides accurate and timely communications on impact to the appropriate distribution lists and senior management.Plan for possible impact to customers and ensure Tech Support is prepared to staff to handle volume of calls on scheduled and unscheduled system maintenance including events.Develop policies and procedure by which technical support team will operate. NICE is proud to be an equal opportunity employer.
Specialist Program Manager
Company: NICE
Location: Other US Location
Posted Aug 17, 2023
NICE Actimize, a market leader in financial crime risk and compliance, is seeking a Middle Management level Specialist Program Manager. The role involves leading the Actimize Watch RnD leadership, managing program projects, overseeing risks and issues, and coordinating new capabilities for effective change. The ideal candidate should have a BE/B.Tech degree, practical experience, high level English skills, and proven experience in program management for over 12 years. They should also have experience in Agile/SCRUM/Agile SAFe software development methodology, AWS/Azure/GCP knowledge, and strong problem-solving skills. NICE Ltd., a global company with over 8,500 employees, offers extraordinary customer experiences, fights financial crime, and ensures public safety.
Account Executive SLED
Company: NICE
Location: Remote
Posted Aug 16, 2023
The text describes a challenging and rewarding role as a SLED Account Executive for NICE, a company that specializes in software products for customer experiences, financial crime prevention, and public safety. The role requires a proven track record of quota overachievement, strong sales skills, and the ability to sell to senior leadership. The position is contingent upon the candidate being a U.S. citizen and able to work on U.S. soil.
Project Manager, Actimize
Company: NICE
Location: Other US Location
Posted Aug 16, 2023
NICE Ltd. is a leading provider of software solutions for organizations to improve customer experience, ensure compliance, fight financial crime, and safeguard people and assets. They have three principal areas of activity: Perfecting Customer Experience, Powering Public Safety, and Financial Crime Prevention & Compliance. They are seeking a Project Manager with experience in implementing enterprise applications within the financial industry.
Senior Deployment Engineer
Company: NICE Ltd
Location: Dallas-Fort Worth, TX
Posted Aug 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Additionally, the DE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self motivated, and possesses excellent communications skills, both written and verbal. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. A background in SQL administration and some level of software development and architecture is required, in addition to a strong working foundation in a myriad of fundamental technologies including server administration, IT infrastructure, networking, network security, domain user provisioning, and TCP/UDP communications.Position RequirementsPossess a Bachelor of Science in Computer Science, Information Technology, Information Systems, or a similar.5-10 years experience in enterprise systems administration and technology and software development experience will be considered in lieu of a degree.Strong working knowledge of each of the following:Networking principles & troubleshootingDNS / DHCPSSL certificate administrationSSO/SAML configuration/troubleshooting.Understanding of network encryption protocolsODBCElasticsearchWindows Server administrationIIS 7.0 or higher administrationNTFS / UNC security principlesXML/CSSScripting (Powershell is preferred, but proficiency in another scripting language is acceptable)SQL Server Administration to include:User / Login provisioning and troubleshootingCreating maintenance jobsDatabase backup and restoreAbility to write queries, updates, deletes, select statements, and utilize temp tablesAbility to understand existing SQL scripts and diagnose issuesSQL ProfilerSQL: Activity MonitorSQL Resource ManagementUnderstand the difference between relational and dimensional databaseETL conceptsDatabase maintenance tasksAuthentication MethodsExcellent analytical and troubleshooting skills required“Can Do” positive approachSolution oriented personalityExcellent written and verbal communications skillsExperience working in customer-facing situationsExperience deploying enterprise class software that utilizes a variety of technologies is desirableCandidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.Flexible working schedule requiredWeekend work required, usually no more than 50% of the timeOccasional international travel may be required.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Nexidia Deployment Engineer is responsible for planning, documenting, and deploying Nexidia’s software suite into hosted and on premise environments. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
SMB Account Executive, Actimize
Company: NICE Ltd
Location: Other US Location
Posted Aug 18, 2023
NICE is looking for a motivated SMB Sales Executive to join their sales team. The role involves developing new leads, communicating with prospects, understanding their needs, and ensuring a smooth sales process to meet or exceed sales targets. NICE is an equal opportunity employer offering a competitive base salary, bonus, and full benefits package.
Senior Software Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Aug 20, 2023
NICE is a global company that offers exceptional customer experiences and fights financial crime. They are seeking a Sr. Software Engineer for their Salt Lake City, UT location. The role involves designing, developing, testing, and maintaining the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, designing and developing NICE CX products and features, unit testing, code reviews, resolving defects, supporting the production environment, and mentoring junior staff members. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 5+ years of software development experience, and well-established technical problem-solving skills. Experience with C#, .NET, SQL, AWS based microservices, unit testing, common design patterns, and object-oriented software design is required. Excellent communication and decision-making skills are also necessary. Bonus experience includes Kafka and Kubernetes, Mongo or Dynamo DB, Rest/Web Sockets/GRPC, Jira, automation/testing tools, agile development processes, telecommunications/telephony, call centers, and CI/CD environments.