Jobs at NICE CXone
116,536 open positions
Workforce Manager
Company: NICE
Location: Other US Location
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. level (competence matrix):Coaching and employee development skillsPunctual and accurate work methodsConvincing and influencing skillsCustomer orientatedOrganization awarenessStrong communication skills (on different levels within the organization)InitiativeGood knowledge of contact centre proceduresMS Office and specifically ExcelKnowledge of the area of responsibilityFlexibleBasic analytical/mathematical skillsAdvanced Written and verbal communication skills (included English)Key values:ReliabilityResponsibleEmpathicAdaptabilitySkills:CommunicationQuality orientedPower of persuasionBuilding trustInnovativeHelps others developResult orientedAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Workforce ManagerLocation: BGC, TaguigThe WFM Manager manages and responsible for the vverall WFM Team including the policies, processes, performance objectives, operating structure and information flow works within the WFM department. It provides leadership and management to the WFM Team and provides strategic direction on resource planning, forecasting and requirements of the organization on WFM.Purpose of the position:Builds and manages a high-performing team of Managers and WFM Specialists - Forecasters, Schedulers and RTAs responsible for forecasting AHT, work volume and arrival patterns for all contact types based on historical trends and external factors, scheduling appropriate staffing levels on a monthly, weekly, daily, and interval basis to achieve service level goals and key productivity indicators.Key tasks/result areas:Manages and responsible for the Overall WFM Team including the policies, processes, performance objectives, operating structure and information flow.Provides leadership and management to the WFM Team and provides strategic direction on resource planning, forecasting and requirements of the organization on WFM.Delivers WFM Reporting to Contact Center Directors that include forecasting and staffing requirements as well as monthly budget variance to forecast.Serves as Business Partner, working in conjunction with other Business Owners, supporting the broader business line and corporate units to achieve goals.Partners closely with Operations Teams for intraday management of service level, including execution of real-time strategies to optimize operational results.Analyzes historical data or trends for occupancy, schedule adherence, shrinkage, volume, and AHT and provides sound business recommendations to enhance the Workforce Management workflow.Provides strong senior leadership and good governance, formulates effective strategies and communication, and influences leaders at all levels to drive performance in terms of operational efficiencies and cost effectiveness to provide excellent customer experience (CX).Ensures delivery of the key performance indicators of Contact Center – Service Level, Calls per Day, Inbound Occupancy, Outbound Active Time, Timeliness to Complete for Projects and Tasks.Manages Contact Center’s staffing requirements through WFM processes - forecasting, scheduling and capacity planning to achieve the highest level of performance to meet operational goals.Performs Cost-Benefit or Payback analysis to ensure that CAPEX/expenses and projects/initiatives will have a reasonable return on the company’s investment.Works closely with Pre-Sales Team in highlighting the services and value of WFM CCO to potential customers.Collaborates with Sales and Account Executives in providing value to customers on their WFM operations thru rapid transformation from traditional to modern WFM operations and elevate them to industry practice and standards.Cements the competitive advantage of NICE WFM customers and realizes benefit opportunities thru return on investments (ROI)Social Interaction:The WFM Manager performs various activities in close consultation and collaboration with other members of the local, shared production center and/or global WFM team and mainly with his reports (directing).Additions:An extensive knowledge of the WFM process (particularly the part where the team members (reports) are responsible for) and Customer Care/Call Centers, Proficient at communicating at different levels and coaching skills are required and essential for this position.Required Education, Experience, and Specific Job Related Skill:Master’s degree any direction OR Bachelor level with relevant direction (mathematics, statistics, economics, informatics)Knowledge about COPC is preferredLEAN 6sigma is preferredGood MS Excel skillsMinimum of 6 years in contact center workforce role.Competencies incl. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
System Engineer
Company: NICE
Location: Other US Location
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. antivirus, intrusion detection systems) – Mandatory.Experience working with Virtualized environments (VMware) – MandatoryKnowledge in the creation of automated processes using any scripting languages (VBS, PowerShell, Wise Scripting, Jscript) - MandatoryExperience with supporting and maintaining Office 365 components - MandatoryExperience in client and Server OS (Windows 7, Windows 10, Windows Server 2012, Windows Server 2016), administration and management.Experience with Linux operating systems.Knowledge and understanding of Storage Systems.Knowledge in automation software (e.g., Puppet, cfengine, Chef).Knowledge in the creation of automated processes using any scripting languages (VBS, PowerShell, Wise Scripting, Jscript).Experience in project management, integration of Microsoft technologies and services.high-level English in both written and spoken - Mandatory.Ability to collect and analyze complex data sets for reporting, forecasting, designing and troubleshooting for root cause analysis.Self-driven and resourceful to achieve goals independently as well as collaboratively as a fully participating member of the team.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.System EngineerResponsibilitiesResponsibility for systems and architectural design and implementation of the NICE's Production and Corporate related infrastructure.Contributes strategic and tactical design planning to support company needs.Manage capacity demands and escalate when necessary.Responsible over daily maintenance tasks and handle service degradation.Evaluate new industry tools and solutions and manage POC runs.Ability to have a thorough understanding of related applications for troubleshooting and requirements.Problem solving skills in complex technical environments.Quick learner.High level of spoken and written English.High availability in emergency situations.Job Requirements5+ years of practical experience as a system engineer (Microsoft environments) in a mid-large company – Mandatory.Experience with Active Directory, DNS, Exchange, Group policy, WSUS – Mandatory.Experience with system security products (e.g. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
DevOps Engineer
Company: NICE
Location: Other US Location
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Required competencies -Experience : 3-7 years as a DevOps EngineerTools : Jenkins, Ansible, Terraform, Maven, Ant, Code security tools and BitbucketSkills :Good knowledge of AWS Services and NetworkingKnowledgeable on Groovy, shell scripting, Python, and power shell, Linux and windows server.Excellent written and verbal communication skills.Should be able to work independently, multi-task, and take ownership.Desired competencies -AWS certificationTerraform CertificationAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Technical Support Engineer
Company: NICE
Location: Other US Location
Posted Aug 12, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This job description does not constitute a written or implied contract of employment.Education Requirement:Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience requiredExperience Requirement:5+ years’ work experience in a technical customer service role, preferably in a technical support capacityMinimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact center software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls and Relational Databases (MSSQL, Oracle, MySQL)Excellent technical, analytical and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environmentsExcellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriatelySuperior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environmentsProven ability to utilize, create and update knowledgebase resources in the course of your workProven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resourcesAbility to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issuesIndustry experience including understanding of the contact center business, as well as general market and business trendsUnderstanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP)Demonstrated ability to work independently as part of a larger teamAbility to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skillsAbility to adapt quickly to change, think on your feet, communicate positively and work proactivelyAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Provide coaching to others on KCS best practicesIdentify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work withTime management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our productsWhile a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to timeThis job description is not intended to be all-inclusive, and you will also perform other reasonable related business duties as assigned by your immediate supervisor and other management as required. to determine root cause of issuesDemonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to easily and rapidly duplicate the issue. Work with R&D as needed during isolation, correction, and implementation of any delivered resolutionDevelop and maintain consistent and exemplary performance on all key performance indicators, modeling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job levelProperly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service.
Senior DevOps Engineer
Company: NICE Ltd
Location: Other US Location
Posted Aug 12, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast-growing, highly respected organization.We are looking for a talented DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, interactive communication platform.Key ResponsibilitiesWork on the technical design, development, release and deployment of cloud-based infrastructure and applicationsWorking with, and supporting, the development team with application configuration for deployment, monitoring and other automationProvide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security and log management to deliver web application and service stacksWork with the DevOps Manager and Lead DevOps engineer to ensure that our infrastructure meets compliance requirements and engineering best practicesProvide on-call / out-of-hours support, as part of a rotation with other team membersKnowledge/ExperienceRequired:4+ years of in-depth experience with AWS4+ years of experience working hands-on with Linux and Windows serversExperience working with Docker, Kubernetes, Helm, and the related DevOps toolchain in a production environmentExperience using Terraform or similar tools to provision infrastructure from codeExperience with Bash shell or Python scripting for automation tasksPreferred:Experience maintaining ISO 27001, SOC2 or similar compliance standardsFamiliarity working with various CI/CD solutions – for example, Azure DevOps, TeamCity, Jenkins, Octopus DeployExperience working with and tuning Microservices at scale, with production workloadsAny experience with relational and non-relational databases, for example, RDS MySQL, RedShiftFamiliarity with any of the following logging, monitoring and alerting tools – CloudWatch, Azure Monitor, Splunk, StatusCake, Grafana, PagerDutyScripting experience with PowerShell, Ruby, or GOExperience working with Agile teamsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. At ContactEngine, we recognize that every employee’s contributions are integral to our company’s growth and success. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.ContactEngine (A NICE Company) is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. NICE is proud to be an equal opportunity employer. Constantly.
Specialist Software Engineer
Company: NICE
Location: Other US Location
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Responsibilities:Developing new user-facing features using React.jsBuilding reusable components and front-end libraries for future useTranslating designs and wireframes into high quality codeOptimizing components for maximum performance across a vast array of web-capable devices and browsersAbility to understand business requirements and translate them into technical requirements Requirement : In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.Knowledge of AWS, S3 and LambdaKnowledge of REACT tools including React.js, Redux, and FluxExperience with user interface designExperience in Unit Test writing, TDD will be an added advantageStrong proficiency in JavaScript, including DOM manipulation and the JavaScript object modelThorough understanding of React.js and its core principlesFamiliarity with newer specifications of ECMAScriptFamiliarity with RESTful APIs, and tools like PostmanKnowledge of modern authorization mechanisms, such as JSON Web TokenFamiliarity with modern front-end build pipelines and tools & code versioning tools {{such as Git, SVN}}Familiarity with CICD pipeline is an added advantage Excellent troubleshooting skillsExcellent written and verbal communication skillsEducation:Bachelor’s degree in computer science, information technology, or a similar field.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Senior Specialist Software Architect
Company: NICE
Location: Other US Location
Posted Aug 12, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Collaborate with senior stakeholders holders to influence for strategic architecture for data management and analytics platform on AWSMentor the Data Engineers in team with architectural perspectiveKeep up to date on new industry and emerging technologies which can provide advantages and groundbreaking innovations & benefit the businessDrive Proof of Concepts for the new relevant technologies either from AWS or third parties to improve the product effectiveness and achieve business objectives in the area of data management, analytics, machine learning, visualizations, data pipelines etc.Maintain the technical roadmap and work with stakeholders to get technical roadmap items prioritized for deliveryRequirementsExperience range – 14 to 18 yrs.Strong ‘hands-on’ experience as a Big Data Architect with a solid design/development background with Scala or PythonExperience delivering data analytics projects/platform and architecture guidelines particularly using public cloudExperience in big data solutions on premises and on the cloud (Amazon Web Services, Microsoft Azure, Google Cloud)Ability to design data lake, data pipelines and analytics platformExperience in creating/enhancing MLOps framework for churning high number Machine Learning modelsHas extensive experience with large projects (large number of stakeholders, multi locations/global footprint, complex SaaS products)Has excellent communication and influencing skillsAlways demonstrates leadership in his/her assignments, ability to engage a team towards ambitious goalsExhibits strong soft skills typically required as a Technical Lead (i.e., active listening, challenging the status quo, ability to communicate complex information, issues, and potential solutions to stakeholders)Preferred -Experience in visualizationExperience to work on Cloud hosted SaaS platformExperience to create data pipelines with AWS GlueExperience in Machine Learning with AWS Sagemaker/DataRobotUnderstanding on GenAI & LLM modelsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Specialist Software ArchitectResponsibilities:Actively collaborate with Product management to refine the requirements with technical perspectiveDesign data analytics solutions by utilizing the big data technology stack and serverless technology components on AWSCreate the architecture blue print for Cloud hosted, multi-region, multi-tenant Analytics Platform; Influence the stakeholders to progress to implement the architecture building blocks as per the blue-printCreate and present solution architecture documents with deep technical detailsConduct solution architecture review/auditExplain the architecture/design to the stakeholders in CTO office, Data engineering, CloudOps, Security, Professional services and other functionsCollaborate with the architects from interfacing product/systems to come up with an integrated solution approach to deliver business objectivesDisplay leadership in engaging with delivery teams by educating, mentoring, guiding on design principles and best practicesDrive the architecture pillars for Reliability, Operational Excellence, Performance, Cost Efficiency and Security. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Senior Software Architect
Company: NICE
Location: Salt Lake City, UT
Posted Aug 12, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. They also act as a key evangelist for the organization.As a Software Architect a Typical Day Might Include the Following:Work with product management team to define new architectural requirementsEnsure strong collaboration between other development teams, Product Management and Quality Assurance.Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructureCommunicate architecture in an effective and professional manor.Drive technical decisions, solve tough problems, and coordinate multiple project execution.Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.Monitoring the quality of code that is delivered through reviews and other processes.Foster strong team work environment and create passion and energy within the team.Be an active participant in the development leadership team ensuring corporate success.Represents self and department with professionalism and competence.Follow the company Code of Ethics and inContact policies and procedures at all times.To Land This Gig You'll Need:BS in Computer Science, or equivalent work experience10+ years of software development experienceExperience architecting systems for performance and scalabilityExpertise in designing applications using relational and/or non-relational databasesWorking Knowledge of CI/CDExperience with AWSFamiliarity with streaming technologies such as Kinesis and/or KafkaExperience with ontology, data design, and data modelingExperience working with data at scaleExtensive experience with SQL ServerUnderstanding of and experience with security and compliance best practices for protecting dataExperience with data lake providers such as Snowflake or databricksExperience developing RESTful web servicesExcellent problem solving abilities.Excellent decision-making skills.Working Knowledge of design patterns.Working Knowledge of Agile development processesStrong communication skillsStrong quality orientationMust possess strong organizational and time management skills.Bonus Experience:MS in Computer Science5+ years of technical leadershipExperience as a technical or team lead or equivalent experience.Experience with telecommunications/telephonyExperience with call centersAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Software Architect - DataLocation: Salt Lake City, UT (2 days on-site)The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Software Engineer
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE provides the world’s No. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Software Engineer develops tests and maintains the CX software platform. NICE is proud to be an equal opportunity employer. We’re ambitious. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C, ASP.NET, GODesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on timeAttend meetings and training as required.Work with system analysis and product management for the successful completion of a project.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.0-3 years experience in software developmentExperience in the following software languages: C, .Angular, JavaScript Experience with the Microsoft Suite (.NET Framework, Visual Studio)Excellent communication skillsExcellent problem-solving skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesTeam PlayerDesire to work in a fast-paced environmentBonus Experience: Experience developing with SQL Server or equivalentExperience with TFS and Git/BitbucketAWS ExperienceExperience with/knowledge of agile development processTest automation experienceABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. We’re relentless.
Sales Development Representative
Company: NICE
Location: Salt Lake City, UT
Posted Aug 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This job description does not constitute a written or implied contract of employment.Required Education, Experience, and Specific Job-Related SkillsEducation Requirement:Bachelor’s Degree in Marketing, Business Management, Communications or similar field or equivalent work experience required.Experience Requirements:1 year software or telecommunications sales experience required with demonstrated success in a quota-bearing environment.6+ months lead generation, sales development, or equivalent experience.Excellent targeted questioning skills.Superior verbal communication skills and confidence in interacting with senior level executives.Self-discipline and responsible time management.Full-cycle sales process knowledge.Advanced computer usage skills including prior usage of a CRM tool.Ability to present NICE CX products when necessary.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. SDR utilize professional sales skills to investigate prospective clients’ company structure, industry positioning, and any other relevant information. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Primary PurposeThe NICE CX Sales Development Representative (SDR) is responsible for generating new business opportunities. Constantly. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team.Financial Responsibilities:Meet or exceed sales quotas as determined by management.Provide qualified lead to sales thereby increasing the Company’s revenue.Major Functions/Responsibilities:Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.Participate in other lead generation campaigns as defined by management.Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.Meet or exceed Lead Development quotas as defined by management.Maintain comprehensive knowledge of current and future NICE CX products and services offered.Interact as necessary with assigned territory sales team.Act as mentor and assist sales leadership as necessary for new Sales Developers.Attend meetings and trainings as required.Follow the company Code of Ethics and NICE CX policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CX. This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
Senior Product Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Aug 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. You will work closely with all other workstreams to enable their participation and ensure deliverables are met within deadlines, including assisting with the escalations and commitments from leadership.Working with other managers, you will demonstrate a thorough understanding of the strategies, processes, and systems, in order to take a hands-on approach to ensuring product development goals are achieved. - Plan and manage the rollout process for new CXone Agent products or product changes ResponsibilitiesDevelop and implement product strategies consistent with company vision.Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features and end products.Work with senior management to create product plans and roadmaps.Lead product managers and coordinate cross-functional teams.Produce and review product requirements documents (PRD)Ensure products and releases are launched correctly and on schedule.Make creative recommendations to expand product base and vision.Suggest ways to track product use and impact on end users.Requirements and skillsProven experience as a Product Manager or similar roleExperience in product lifecycle managementBackground in software development and program management is preferred.Familiarity with Agile frameworkOrganizational and leadership abilitiesExcellent communication skillsProblem-solving aptitudeCreative thinking skillsBSc/BA in Computer Science, Engineering, or related fieldAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Product ManagerLocation: Salt Lake City, UT As the central point of contact for all CXone Agent related topics, you will need to have a sound technical knowledge , great leadership, and mentoring skills, and bring experience to the workstream that enables the teams to achieve its goals. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Principal Data Scientist
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Aug 15, 2023
NICE is seeking a skilled Machine Learning Software Engineer to contribute to enhancing contact center solutions using advanced algorithms and models. The role involves conducting cutting-edge research, building and fine-tuning deep learning and machine learning models, and collaborating with business stakeholders. The ideal candidate should have a minimum of 3 years of experience working with deep learning models using real-life data and excellent proficiency in Python programming.