Jobs at NICE Ltd
209,146 open positions
Software Engineer_Angular
Company: NICE
Location: Other US Location
Posted Aug 07, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Preferably Jasmine/Karma framework.Working knowledge of user stories or use casesWorking knowledge of object-oriented software design.Desire to work in a fast-paced environment.Desire of self-growth and personal improvement Bonus Experience:Experience with JiraExperience with automation/testing toolsExperience with/knowledge of agile development processesExperience as a technical or team lead or equivalent experienceExperience in contact center domainExperience working in a CI/CD EnvironmentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Software Engineer – Angular FrontendSoftware Engineer designs, develops, tests, and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.Your responsibilities will be:Work as a member of an agile team to enhance and improve software written in AngularDevelop according to specific requirements with awareness of scalability, hardware capabilities, cross-environment and platform implications.Design and present projects to improve current process by researching new knowledge and collaborating on solutions, suggesting process improvements and best practicesDemonstrates ability to write efficient code for handling inter-process communications.Solve routine problems related to features using the company tools and processes.Deliver high-quality software on time.Attend meetings and training as required.Likes working as a team and sharing knowledge with peersFollow established department procedures, policies, and processes.To Land This Gig You'll Need:BS or MS in Computer Science or related degree or related field or equivalent work experience is required.4+ experience in software developmentExperience with Angular 10+ and build tools like webpack Experience with HTML5, CSS, JavaScript, and TypeScript Good hands-on experience in SQLExcellent communication skillsExcellent problem-solving skillsHands-on experience with AWS / Azure cloud technologiesOpen to learn new tech stack as need beWorking knowledge of unit testing. Constantly.
Technical Support Engineer
Company: NICE Ltd
Location: Remote
Posted Aug 08, 2023
Weekly on call shifts will be limited to approximately every 9th week. Responsibilities: Interfacing with large priority customer accounts Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations Participate in knowledge transfer activities as required Work in accordance with NICE support process, procedures, contractual SLA’s Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA Some travel maybe expected to customer sites when required to resolve product issues Qualifications / Education: Bachelor's degree in computer science / Software Engineering (or similar) Experience as IT (Network and system) that worked on Server issues mainly Network troubleshooting skills (working with different tools) Supporting VOIP telephony systems such as Avaya or Cisco Experience in customer support serving global customers. 1-3 years' experience Personal attributes Excellent English verbal and writing communication skills Team player – ability to work well in a close team environment Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Technical Support Engineer – Recording Solutions – Broward County, FloridaEntry Level Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills. As part of NICE’s Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Constantly. At NICE, we don’t limit our challenges.
Account Executive (Premier) - NICE Actimize
Company: NICE
Location: Other US Location
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Initiate, support, develop and monitor purchasing agreements between NICE Actimize and the customer.Education:• Minimum BS or BA degree, preferably in business, finance accounting, or computer scienceRequirements:3+ years’ experience selling Software solutions to the financial services industry. High profile sales person with excellent communication and presentations skillsProven successful ability to sell $1M Enterprise software/business solutionsAbility to develop relationships with the ‘C’ level business users to sell based on business valueAbility to interface with Sales Engineers and IT users to understand high-level technical requirementsExperience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plusGlobal vision, creativity, and long-term planning ability requiredAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully; promote trust in NICE Actimize; enhance NICE Actimize's reputation for delivering promised result.Develop and maintain high-level relations with ‘C’levels. We’re ambitious. Drive NICE Actimize's response to customers’ critical business problems; improve NICE Actimize’s position for current proposals while enhancing long-term relationships.Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE Actimize Sales ExecutiveThe Sales Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Coordinate and lead all sales activities to achieve business goals.
Senior Cloud Transformation Engineer
Company: NICE
Location: Other US Location
Posted Aug 06, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. GIT, IBM urban code, Puppet, Jenkins, Chef, Cloudify, CFEngine)Experience with open source databasesExperience with application debugging, performance, scalability & capacity planning expertiseFamiliarity with standard application security compliance best practicesThorough understanding of architectural elements required to support large installations such as clustering and load balancingKnowledge of fault detection and resolution processesAbility to work well both independently and with other team members as well as developersAbility to multi-task as required and provide rapid support in production.Education Education Level: B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or MCA.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. tools (e.g. feature /functionality, java components, memory issues, 3rd party vendor solution and middleware)Provides root cause analysis of Cloud solution problem conditions and/or customer production outages.Responsible for developing Cloud Hosting applications security safeguarding recommendations, assists with compliance audits.Identifies weak points and vulnerabilities within the overall Cloud Hosted infrastructure and provides recommendations for improvements /mitigationsLeverages and helps drive automation tools roadmap to increase availability, performance and reduce support demands.Performs application vulnerabilities assessments and resolves security issues from 3rd party audits, internal assessments and other sources.Support optimization of the supported infrastructure and products through x-departmental diagnoses /collaborative effortsAssists in developing and managing a proactive /preventative maintenance activities, with supporting validation SOP’s and associated “health checks”.Assists in developing automation for installs/upgrades working closely with our cloud development operations groups who create the automation.Able and willing to provide on-call off hour support and work during non-prime shift hours.Knowledge, Skills or Abilities 2-5 years experience with NICE NPM and/or NDE or similar software support and job skills Expertise managing Java, J2EE (Web Services, SOAP, JMS, Hibernate/Spring, JDBC, JSON, JSP/Servlets, Struts, and EJB/Persistence), .Net framework and CLR.Experience with JBoss, Apache, Tomcat, Mule, ActiveMQ, LifeRay, and IIS(or Similar Web or AppServers such as IBM WebSphere Application Server/Oracle WebLogic Server/IBM HTTP Server/Oracle Webserver)Experience developing SQL and/or PL/SQL scripts in Oracle and/or MS SQL and/or PostgreSQL/MySQL.Strong Linux & Windows OS experience & troubleshooting skills and at least one scripting language expertize(Ksh/Bash/Perl/Python/Ruby/Awk/Windows Scripting)Definite plus if you have experience with commercial grade automated deployment & configuration mgmt. new application releases, updates, hotfixes, tuning)Installs, configures and supports Web and Application servers on Linux and Windows.Escalation subject matter expert for advanced Cloud hosted application solution break-fix conditions for the NICE NPM and NDE Applications (e.g. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job DescriptionResponsibilities /Essential Duties Responsible for applications and middleware sustainment maintenance and delivery work (e.g. NICE is proud to be an equal opportunity employer.
DevOps Engineer
Company: NICE
Location: Other US Location
Posted Aug 06, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. You will build cloud-based services for a new PaaS using AWS and K8S technology.The new platform will serve developers to create solutions for the largest financial institutions in the world to fight, prevent, and manage financial crime.Responsibilities Own system design and cost-efficient architecture for our cloud-native platform service.Design and implement central observability and governance solutions for multi-tenant, multi-workload AWS cloud environments.Design, Implement, and manage CI/CD pipelines on various environments up to production.Build and maintain a cloud-native platform Infrastructure following the "infrastructure as code" principle.Lead POC and tech selection processes from idea to implementation.Consult and advise R&D, and CloudOps/SRE teams to confirm operability, reliability, and efficiency specifications are achieved.Solve technical, business, and process-related challenges.Interface and work closely with various R&D Groups (Architects, Developers, Product Managers).Deliver and share knowledge and the DevOps mindset across the organization.Automate everything. Requirements At least 2-3 years of hands-on DevOps experience - a mustExpert-level AWS development and solution architecture capabilities - a mustExpert level in Docker and Kubernetes technologies and eco-system - a mustAdvanced Linux system administration skills – a mustExperience with at least one programming language Bash/Python/Java/Groovy - a mustHands-on implementation of Continuous Integration and Continuous Delivery in complex cloud-native products.Experience with monitoring and log analysis tools such as ELK, Prometheus, Grafana, Datadog, etc.Experience using Infrastructure as Code (IaC) tools such as Terraform – a mustCloud operations in production experience – an advantageExperience with Jenkins – an advantageDevelopment experience – an advantagePassion for new technologies, capable of learning new technologies quicklyGreat interface management with peers and managers, team playerExcellent English, ability to communicate fluently with peers abroad EducationComputer Science BSc/BA degree or equivalent experience – an advantageAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.This is a unique opportunity to work with cutting-edge cloud and AI technologies. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
UX Designer (Senior or Mid-Level)
Company: NICE
Location: Greater Denver Area
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Our tools are used to improve the efficiency and effectiveness of customer service operations, by handling incoming and outgoing calls, managing customer interactions, and streamlining various call center processes.Major responsibilitiesProvide creative and innovative UX designs for complex Cloud-based applications.Explore and design multiple concepts for new features.Research, communicate, and present best practices, designs, and issues to stakeholders.Define the right interaction model and evaluate its success.Develop wireframes and prototypes based on customer needs and constraints.Find creative solutions for UX problems (e.g., usability, findability).Collaborate and brainstorm with the team.Conceptualize, present, and execute ideas within tight deadlines.Collaborate with Product Managers, Developers, Technical Writers, and UX colleagues.Support the Design System through pattern use and ideation.Mentor junior designers and reinforce UX processes and best practices.Experience Requirement:Degree or equivalent experience in a design-related discipline.4–8+ years of UX Design experience.Strong interpersonal communication skills.Impressive portfolio showcasing complex system designs.Desired skills in workshop facilitation and ideation.Experience in basic user research and analysis.Experience in mentoring or managing designers.About NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. We are relentless, ambitious, and strive to make a significant impact. Our team members bring their best every day, aiming for excellence. If you share our mindset, we can offer you the kind of challenge that will light a fire within you.User Experience DesignerWe are hiring creative, passionate, and driven UX Designers to join our UX and Research team. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.UX DesignerLocation: SLC, UT or Denver, CO (2days on-site/hybrid work schedule) This role does not provide relocation and visa sponsorship.At NICE, we don't shy away from challenges. We’re ambitious.
DOT Specialist
Company: Certarus Ltd.
Location: Houston, TX
Posted Aug 07, 2023
Valid passport required travel.Duties and Responsibilities:Work with Regional Managers on implementation and compliance of all relevant transportation regulations, including FMCSA, PHMSA, DOT, Transport Canada and Hazardous Materials / Dangerous Goods, and insurance requirements.Track and report statistics related to Driving and Transportation performanceSupport driving-related incident investigations.Submitting Data Q challenges on the Company’s behalf, when applicable.Develop and deliver compliance related safety bulletins and safety meeting topics.Liaise with client and customer entities as needed related to incidents or compliance.Liaise with driving safety technology partners on compliance issues.Regularly review and complete internal DOT and Transport Canada hub audits, including corrective actions.Regularly monitor and assist with key tasks related to audit readiness and the CSA BASIC categories where compliance must be maintained to sustain a satisfactory safety rating.Ensuring that all driver vehicle inspection reports with safety defects identified are fully completed and notes of repairs verified.Assist in developing, producing, and maintaining relevant DOT training content for regulated drivers.Serve as a technical expert on matters relating to driving regulations in both Canada and USA.Serve as a key member of the Joint Health & Safety Committee.Performs all other duties as assigned or required.Requirements:Post Secondary Education and/or relevant certifications/designations.5 years in a DOT Specialist or Transportation Compliance role.Strong knowledge of US & Canadian Transportation regulations, including Pipeline and Hazardous Materials (PHMSA)/Dangerous Goods Transportation.Capable of working in an autonomous environment; as well as in collaborative groups.Ability to travel to the various Certarus corporate and field locations.Excellent written and verbal communication skills.Proficient in MS Office with an aptitude to learn new computer programs and mobile applications quickly. The position is based in Houston; however, frequent travel expected up to 50% of the year to Certarus Hubs between the US and Canada. This role reports into the Lead Transportation Compliance Coordinator. Schedule:The schedule follows normal business hours with extra work hours when required. We are a public company whose business is delivering “Low Carbon Energy Solutions” through the compression, transportation, and integration of CNG for the energy services, mining, forestry and industrial sectors. Our solutions target diesel and propane fuel displacement projects to lower operating costs and reduce environmental impact.Summary:Certarus’ DOT Specialist will be responsible for assisting in the oversight of all aspects of development, implementation and standardization of the regulated transportation compliance program for the company across Canada and USA. Certarus, a North American leader in the delivery of natural gas fuel, has an opening for a DOT Specialist to join our winning team.
Technical Education Specialist
Company: NICE
Location: Other US Location
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Alongside designing and developing training materials, the Education Professional will deliver courses to customers, partners, and employees. Collaboration with multiple departments, such as Product Managers, R&D Engineers, Trainers, and Consultants, is required to ensure proper and timely development of training materials. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Proficiency in VB coding and executing DB queries is a must-have skillset.Experienced in developing eLearning courses and video tutorials using authoring tools like Camtasia and Storyline.An added advantage for candidates with demonstrated experience in one or more tools: Articulate Rise, Lectora, Captivate, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), and related SCORM or Tin Can-compliant production tools. Excellent command of Microsoft Word and PowerPoint.Excellent presentation skills.English at mother-tongue level – verbal and written.Strong self-learning skills to keep up with new software developments and training techniques.Excellent task and time management skills and ability to work with minimal supervision.Self-motivated to strive for professional excellence in all aspects of work.A positive "Can-Do" attitude with a passion for training and learning.Experience as Support / Software / Field Engineer in a High-Tech company – Advantage.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This position demands in-depth knowledge of NICE products and exceptional communication skills to develop knowledge effectivelyResponsibilitiesIndependently lead learning solutions through training life cycle – needs analysis, mapping, design, development, and delivery.Develop technical training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.Install, upgrade, and maintain training systems in the lab environment to support training activities.Deliver courses on NICE products to customers, partners, and employees in classroom and online (virtual) environmentsServe as a point of contact for trainers worldwide, providing product and professional knowledge support to meet their training needs.Work in a fast-paced environment, managing multiple training development projects and meeting project timelines.Foster teamwork within a global group, collaborating with colleagues to achieve project and group goals.Stay up to date with emerging trends and technologies in instructional design and technical training.Meet all milestones and final deliverables by deadlines; when delays occur, work with the Development Manager to monitor, adjust, and proactively communicate revised deadlines as needed.Requirements Education: Bachelor’s degree in Computer Science / Engineering or equivalent experience- An advantage.Proven experience in training development/ instructional design, specifically for software applications.Demonstrated expertise in delivering technical and application training.Expertise in creating training programs for complex technical processes. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Technical Education SpecialistThe Education Professional will play a crucial role as a Global Education Services team member, responsible for creating and delivering NICE application product training in various formats. We’re relentless.
Cloud Architect
Company: NICE
Location: Salt Lake City, UT
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )&8203;Excellent knowledge of backup software and hardware solutionsSolid Linux OS administrationSolid foundation in Layer-2 Ethernet switching and Layer-3 IP routingSolid foundation in Layer-4 thru Layer-7 TCP/IP protocols and applicationsExcellent documentation skills, including Visio diagramsExperience Preferred Microsoft, VMware and AWS certifications preferredExperience with GitHub and deploying automation through repositoriesExperience deploying and managing Single Sign On (SSO) solutionsExperience working with Load BalancersExperience using centralized sever management software solutionsExperience working with Management Systems and SNMPManaging and deploying Windows domains, Active Directory, DHCP, IIS and DNSSolid understanding of Databases (Microsoft SQL)Successful working under time constraints and deadlinesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Provides vision on how they may be improved and developed.Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.Acts as a local expert for areas of domain expertise. Acts as an escalation point for technical teams and provides hands on expertise.Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.To Land This Gig You'll Need: Bachelor's Degree in Computer Science, Business Information Systems, related field or equivalent work experience requiredExperience designing and implementing systems solutions in private and public cloudsExperience designing, deploying and managing HPE and Cisco UCS servers/solutionsExperience designing, deploying and managing storage solutions (Pure, NetApp) as well as public cloud storage10+ years in Windows Server Administration7+ years working with VMware software/solutions, managing and deploying virtual environmentsExperience with scripting and automation languages (powershell, bash, chef, CloudFormation, Terraform, etc. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Cloud Systems Architect and other Cloud Infrastructure teams, designing new solutions, optimizing existing environments, and assisting the Systems Engineering team in deployments. Key responsibilities will include, but not limited to, researching alternative designs, recommending new hardware or software based on analysis of emerging trends, automating processes and deployments, designing compute, VMware, storage, backups, fiber-channel, security, ADFS, monitoring and more for a large scale, global, hybrid cloud environment. Additionally, the position requires creating, updating, and maintaining meticulous documentation. It is imperative for the individual to gain a thorough understanding of the business requirements, effectively translating them into well-designed, testable solutions that ensures high availability and actively contributes to their seamless deployment in a production-ready state.A Typical Day Might Include the Following:Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed.Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.Is able to provide hands-on application of technologies and processes to support proof-of-concept development, review of critical systems and training to other teams within the organization.May be required to function as a technical lead on projects of any size as necessary.Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions across the enterprise.Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Cloud Architect - SystemsLocation: Salt Lake City, UT This position is responsible for the design of the global systems architecture environment ensuring fault tolerant, highly reliable and highly available system infrastructure is in place and performing at optimum levels. The position will focus on NICE-CX Production environment, including both public and private clouds. The successful candidate will work closely with the Sr. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
Manager Technical Support
Company: NICE
Location: Other US Location
Posted Aug 07, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.Responsible for recruiting, hiring and firing for the department.Quality monitors employees and discusses the results.Attend CCB of the network to ensure we are meeting customer’s needs and send out any customer notification/maintenance.Submit, coach and practice KCS in the workflow and enter knowledge into designed knowledge base.Ensure the team is practicing KCS and are at least to an author status after 60 days of hire.Coach and develop others activelyFoster open and cross-functional communication To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or similar field or equivalent work experience required.6+ years in a technology related field or technical support position in software, telecommunications or LAN/WANs3+5 years in a management-related position. Excellent problem-solving skills Demonstrated technical problem solving proficiencyWorld class customer service and communication skills, both verbal and writtenSolid understanding of TCP/IP fundamentalsAbility to multitask and work well in a fast-paced environmentProficient in Microsoft Office applicationsAdvanced troubleshooting directly with end-user customersBonus Experience:Advanced TCP/IP experienceBasic to advanced understanding of telephonySolid Voice over IP (VoIP) knowledge/experience focused on SIP signaling Experience in scripting using web servicesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. As a working manager this position requires the ability to troubleshoot unique customer issues, act in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinate with internal departments to provide a collaborative solution experience that will leave the inContact™ customer with a positive experience and a product that meets their needs. As a Manager Technical Support, a Typical Day Might Include the Following:Create, manage and respond to trouble-tickets submitted by customers experiencing challenges using NICE inContact™ or other NICE inContact technology software products.Provide exceptional customer support to inContact customer base via live telephone, chat and email communications.Act as a technical liaison or subject matter expert in matters of support to cross-functional NICE inContact departments.Support the Technical Support Specialist I and II employees in advanced trouble-shooting needs.Gather and interpret customer requirements, draw appropriate conclusions, and suggest next steps to customers.Support customers in a rotating after-hours period of "on-call" availability, sharing responsibilities with other Specialists.Attend meetings and trainings as required.Manage a staff of Technical Support SpecialistsProvide leadership through coaching, feedback, development goals, and performance management.Prioritize, assign and manage department activities and projects in accordance with the department’s goals and objectives. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Manager Technical SupportLocation: Taguig City, ManilaThe Manager Technical Support is responsible to manage a technical support team, work with an innovative suite of software products and provide world class support to businesses utilizing NICE inContact’s software products as a means of intelligently communicating with their customers, vendors or employees across the globe. The Manager Technical Support will be responsible for managing a technical team of individuals to provide advanced technical assistance of custom applications to end-users of the NICE inContact™ suite of technology products. NICE is proud to be an equal opportunity employer. Constantly. Responsibilities include ensuring published service level agreements are met and that there is adequate personnel coverage to meet the needs of the company and the support of its customer base.
Senior Specialist Software Engineer
Company: NICE
Location: Other US Location
Posted Aug 07, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Suggest timely process and practice improvements.Develop Innovative ideas to address complex issues or future functionality.Ensure the intended design and quality levels are met through regular code reviews and testing of the software in-development.Lead the end-to-end implementation and support of the software through leading by example to ensure complete quality coverage and high degrees of responsiveness to any issues that come up throughout the complete lifecycle of the software.Planning and performing unit testing to ensure fit to design/requirements and perform automation.Qualifications:Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute.10+ years of application programming experience.Extensive experience in PHP v7++, MySQL and willing to learn new technologies.Good to have knowledge in AWS services and tools (ElasticSearch, Redis, RabbitMQ, Jenkins, S3, Doctrine, Slim).Experience in development using PHP frameworks like CodeIgniter, Symfony, Laravel.Development experience in JavaScript, Angular/ReactJS, will be added plus.Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP.Good understanding of design patterns and experience in implementing the same.Experience in developing with REST API.Worked in high performance, highly available and scalable Enterprise applications.Strong knowledge of OOAD and Design patterns.Development experience building solutions that leverage SQL and NoSQL databases.Strong Development experience creating RESTful Web APIs.Experience designing and developing scalable multi-tenant SaaS-based solutions.Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins.Experience working in an Agile methodology development environment and using work item management tools like JIRA.Experience with version control tools – GIT.Ability to work independently and collaboratively, good communication skill.Bring a culture of Innovation to the job.High attention to details and accuracy.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Role:Serve as one of the top-performing and most proficient engineers in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given.Responsibilities:Design software feature(s) according to requirements specifications.Interface with various R&D, Product management, User Experience and DevOps groups to deliver the eventual solution.Mentor and coach peer and junior engineers and champion best practices and encourage software craftsmanship. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Lead Software Engineer (AWS, Java)
Company: NICE
Location: Salt Lake City, UT
Posted Aug 07, 2023
We'd love to learn about what you've done so farA link to a post you wrote or an interesting presentation you’ve givenOpen source projects you’ve created or contributed toInteresting, non-trivial problems you’ve dealt withAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Lead Software EngineerLocation: (Sandy, UT, 2 days on-site)Position Description : NICE is looking for highly motivated Lead Software Engineer to join Cxone Recording , our fully integrated open cloud customer experience platform.If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job you’ve been looking for! What you’ll be doing: Actively lead and participate in the products features developmentAnalyze features requirements, create design documents and review them with relevant stake holders in the groupEncourage continuous improvement in the development process and ensure efficient delivery of productsParticipate in reviewing design and code of other team membersUse your expertise to influence and impact the team you will be working at as well as the product you buildDeliver high quality, sustainable and maintainable code.What you’ll need: in Computer Science/Software Engineering or equivalentAt least 5 years’ experience as a&8239;Java back-end software engineerHands-on experience developing with Spring framework and Spring BootExperience creating RESTful API'sGood software design capabilities, debugging skills and problem-solving abilitiesExperience with developing in a microservices based architectureHigh level verbal and written English skillsWould be very NICE if you have: Built distributed production systems at large scaleDeveloped on top of AWSWould be very NICE to see:If you have any of the below, we highly recommend adding them to your CV. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges.