Jobs at NICE Ltd
209,146 open positions
Specialist Software Engineer - Angular + Java
Company: NICE
Location: Other US Location
Posted Oct 19, 2023
NICE is a global company that offers software solutions for customer experiences, fighting financial crime, and ensuring public safety. They are looking for a Software Engineer with expertise in Angular, Java, and cloud technologies to join their agile team. The role involves enhancing software, designing and developing products, mentoring junior staff, and providing technical leadership. NICE is an equal opportunity employer that values innovation, AI, cloud, and digital technologies.
Specialist Solutions Architect
Company: NICE
Location: Other US Location
Posted Oct 20, 2023
NICE is a global company that offers software solutions for delivering exceptional customer experiences, fighting financial crime, and ensuring public safety. They are seeking a Solution Architect with extensive experience in software integration, web architecture, database systems, and emerging technologies. The role involves establishing credibility, leading solution design, communicating with various stakeholders, and collaborating with product management. NICE is an equal opportunity employer with a strong focus on innovation, AI, cloud, and digital technologies.
PHP Software Developer
Company: Intergo Telecom Ltd
Location: Greece, Cyprus
Posted Oct 21, 2023
Intergo Telecom, a leading CPaaS solutions provider, is seeking a skilled PHP Software Developer. The role involves developing and maintaining high-quality PHP applications, participating in code reviews, addressing technical challenges, and collaborating with cross-functional teams. Requirements include proven PHP development experience, understanding of modern PHP frameworks, database design proficiency, and familiarity with front-end technologies. Bonus skills include RESTful API development, TDD, Linux CLI, ELK Stack, Redis, RabbitMQ, Microservices architecture, cloud services, Docker, open-source contributions, and UNIX/Nginx knowledge. Benefits include competitive salary, flexible working hours, bonuses, team outings, and professional development opportunities.
Partner Experience Specialist
Company: NICE
Location: Other US Location
Posted Oct 18, 2023
NICE is seeking a Partner Experience Specialist to deliver exceptional service to partners, build relationships, and resolve issues. The role involves maintaining knowledge of NICE products, assisting partners, tracking orders, and resolving discrepancies. The ideal candidate should have an associate's degree, 3-5 years of customer service experience, and a background in the contact center industry. NICE is a global company that provides software for delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety.
Compression Technician
Company: Certarus Ltd.
Location: Other US Location
Posted Oct 10, 2023
The Compression Technician will be a subject matter professional of practical and theoretical aspects of gas compression; mechanical, instrumentation, automation, and operation, while supporting safe operation and best practices of the CNG equipment. This position reports directly to the Compression Manager.Schedule:Regional travel between Certarus compressor sites withing the Karnes City/Kenedy Area This position works 10 days on, 4 days off or 8 days on, 6 days off with a mix of days and nightsPerks:$2000 sign-on bonus7% 401K matching program Health benefits and wellness daysPer Diem when away from home hubCompany Truck Duties & Responsibilities:The safe and consistent maintenance to the company’s permanent and portable CNG compression equipmentEstablishes changes in dimensional requirements of parts by inspecting used parts, using rules, calipers, micrometers, and other measuring instrumentsTroubleshoot repetitive and intermittent performance issues on component level equipmentBroad electrical, PLC, and instrumentation troubleshooting when necessaryCommissioning new & end service inspections of compression assetsContribute to maintaining an effective spares parts and materials inventoryPrepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends and enter reports into CMMSMaintain CMMS (Computer Management Maintenance System) on a continuous basisParticipate and support in maintenance program developmentContributes to team effort by accomplishing related results as neededMaintain a high level of equipment housekeepingRequirements:The best suited candidate will have a minimum of 3-5 years field service compressor experience Natural Gas Compression and additional OEM and industry training beneficial in lieu of experienceWaukesha VGF, and Ariel systems would be an advantageExcellent organizational and technical communication skills, interpersonal skills, and an ability to influence and to deal tactfully with a wide range of personalitiesExceptional work ethic with a positive, analytical, and safe work attitudeBasic skills in the use of computer-based programs such as MS 365 With the largest fleet of specialty trailers in the world, the company is uniquely positioned to meet the growing demand for low and zero-emission fuel distribution.Summary:Our Compression Technician will contribute to the preventive and corrective maintenance, application, start-up, commissioning of Certarus’ CNG compression assets. The company safely delivers clean-burning fuels to remote communities and industrial customers not connected to a pipeline.By displacing more carbon-intensive fuels, Certarus is leading the energy transition and helping customers lower operating costs and improve environmental performance. Certarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform.
Senior Windows Systems Administrator
Company: NICE
Location: Dallas-Fort Worth, TX
Posted Oct 19, 2023
NICE is seeking a Senior Windows System Administrator to maintain and support a production infrastructure environment. The ideal candidate should have advanced troubleshooting skills, 4+ years of experience in Windows Server Administration, and knowledge of Windows Domains, Active Directory, DNS, Mail, DNS, and enterprise storage solutions. The role involves monitoring systems, resolving complex problems, participating in planning efforts, and maintaining documentation. The candidate will also contribute to process and automation improvements, perform routine maintenance tasks, and manage server system and file security. NICE is an equal opportunity employer offering a challenging work environment with opportunities for growth and development.
Wallpaper Hanger/Wallcovering Installer
Company: Twill Wallcovering Installations Ltd Co
Location: Dallas, TX
Posted Oct 16, 2023
Must have a driving license. Ability to read blueprints and follow technical drawings. Must be willing to work out of state and possibly overseas.
Senior Software Engineer - Cloud Storage & Backup Restore
Company: PingCAP Ltd
Location: Remote
Posted Oct 22, 2023
PingCAP, a leading provider of real-time HTAP database solutions, seeks experienced software developers with expertise in database, storage, and distributed systems. The ideal candidate will develop the next-generation cloud-native database storage layer, design reliable data backup and restore pipelines, and troubleshoot critical customer issues. Benefits include competitive salary, meaningful equity, supportive coworkers, remote work options, and comprehensive insurance and retirement plans.
NOC Engineer (A2P SMS)
Company: Intergo Telecom Ltd
Location: Greece, Cyprus
Posted Oct 21, 2023
Intergo Telecom is a rapidly growing technology company that specializes in developing advanced telecommunication platforms and services. They are looking for a NOC Engineer to join their international team, offering a competitive salary, flexible working hours, and opportunities for growth and development.
Engineering Manager
Company: Cognism Ltd
Location: Croatia
Posted Oct 20, 2023
Cognism, a market leader in international sales intelligence, is seeking an experienced engineering manager to lead a team of 5-8 engineers. The role involves delivering high-quality software, fostering team growth, and maintaining efficient engineering processes. The ideal candidate should have a technical background, experience in managing teams, and the ability to work with globally distributed team members. Benefits include a competitive salary, flexible working hours, and access to education opportunities.
Senior Technical Account Manager
Company: NICE
Location: Other US Location
Posted Oct 17, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Partnering with other NICE employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, etc. Occasional on-call after-hours work may be required as needed by the customerRisk Identification/Risk mitigation skills – ability to identify, capture and mitigate risksAbility to travel 30% of the time, visiting customer sites and attending company meetings.Experience Preferred&8203;Superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accountsGlobal Delivery, Implementation and Account managementExperience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.&8203;About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The training improves others' effectiveness and efficiencyExpert at turning failing or struggling accounts into successful accounts, and helping others in the team do the sameCan act as a backup for managers or other Enterprise Account Managers/Senior TAMs as neededFollow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE.Required Education, Experience, and Specific Job Related Skill:Bachelor's degree (BS) in Business Management or related field or equivalent work experience required.Experience Required:10+ Customer account relationship management experience5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholdersTechnical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.Professional judgment and business savvy that is respected by leaders, co-workers, customers and partnersWork in a matrix-reporting environment, where direction and advice is received from several leadersAbility to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase contentSelf-Motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer issues and concernsWork largely during the customers' core business hours, with occasional extended hours as needed. Help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and servicesExemplify deep knowledge of competitive product lines, differentiators and industry trends through self-education and NICE's resources, and share that knowledge with co-workersCommunicationArrange and conduct regular Service and Technology Reviews with proper customer and NICE stakeholdersDevelop and present compelling customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next stepsContributes to enterprise-level product strategy and direction by participating with the Product and Practice Specialist team to communicate enhancements and issues to Product Management and EngineeringEnsure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM systemAppropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction. Participation in these activities does not detract from the service, value, and outcomes provided to assigned accountsMentor TAMs at all levels and other peers as appropriate toward increased successFill advanced technical and process training needs, and provide that training to others without prompting or requirement from leadership. This may be required for accounts other than those assigned to youTactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's successCommunicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by NICEMake and meet all commitments, building trust with customers and help others to do the sameIdentify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and developmentEmploy an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustrationProvide high-value technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiencyEngages with Sales on new opportunities to ensure proper communication and coordinationReviews all Statements of work and BRDs to ensure that everyone is aligned and that delivery/timing is achievableLeadership Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvementAssist the team by taking ownership of escalations from other accounts in your area of expertise, exemplifying the effective handling of difficult situationsExemplify escalation prevention, resource engagement and communication when escalation occursProvide assistance and leadership in resolving complex issues across teams and throughout the companyDevelop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE improve our performance and successPresent a professional image in communication, conduct, attitude and attireExemplify professionalism and leadership with customers, and helps peers to develop the same level of expertiseProfessionally and tactfully teaches proper process and methods that ensure customer service excellenceLead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the teamAdd value to the company by finding, recommending and leading important projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE, with little management intervention. Working with the most skilled resources across the company, he/she will help our most strategic and large customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. Major Functions/Responsibilities:Account ManagementPartner with Sales and Sales Engineering during the final stages of the sales process to understand the opportunity, mitigate early identified risks and ensure a successful implementation timeline with aligned NICE resources.Be the assigned enterprise account's single point of contact and function as their professional advocate and relationship manager within NICE, ensuring fulfillment of contract deliverable's, SLA management, ongoing customer education and product enhancementDevelop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership)Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and servicesHold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their contact center and business, ensure that NICE's solutions meet their needs, assess training needs, share best practices, consistently increase their success, review project status, review and drive resolution of open issues, etc. ), ensure that proper resources are engaged to resolve all technical challenges/issues/cases/requests properly and within SLA targetsResponsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer baseProject ManagementWork with Project Managers to ensure that projects mesh well with the overall strategy and are implemented successfullyCoordinate all projects to ensure that they are all synchronized and completed as agreed (some projects will be managed by the Principal Technical Account Manager, however if the project is too big and would distract them from their overall work, they will engage Project Manager to drive the project)TechnicalExcellent triage and advanced troubleshooting skillsDemonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts, with subject matter expertise in two or more technical areasExemplary expertise and knowledge in telecommunications, contact center, and related technologiesUtilize a deep understanding of each customer's environment to identify customer needs and implement solutions that will accelerate their success.
Product Manager, Actimize
Company: NICE
Location: Other US Location
Posted Oct 22, 2023
NICE Actimize is seeking a dynamic individual to join their team as a Product Manager within the NICE Actimize Anti-money Laundering Solution Suite team. The Product Manager will guide a team responsible for a product line contribution within the AML Line-of-Business, managing the entire product lifecycle from strategic planning to tactical activities. The role involves developing new product extensions, expanding product capabilities, and driving innovative solutions that address business challenges. The ideal candidate should possess strong business and technical savvy, excellent problem-solving skills, and superior written and oral communication abilities. They should also have a deep understanding of AML regulations and market trends.