Jobs at NICE Ltd
209,146 open positions
Director, Product Management
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 26, 2023
Master’s Degree preferred. • 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. • Requires in-depth knowledge in and experience with agile & SCRUM development methodologies. • Experience with P&L accountability • Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences. • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams • Experience managing one’s own time and balancing many different projects simultaneously. • Experience with telecommunications, software development, networking, hosted applications, or other similar technical products • Experience with a SaaS product set. • People leadership experience. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This includes the definition of the products and features. • Developing product roadmaps, and managing cross solution backlog of stories and requirements. • Prioritizing of company solutions against business needs and market demand. • Obtaining relevant customer and market data to guide and validate company direction on product development. • Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans. • Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line. • Training solution managers to follow best practices and processes established for developing new products and product improvements. • Proactively work with sales to assist with sales opportunities. • Day to day management, coordination, and delivery of projects related to assigned product lines. • Regular report Performance Metrics relevant to assigned products. • Traveling to customer sites to understand needs and fulfill expectations. • Attending trade shows; participate in panel discussions & presentations to represent NICE CXone as industry experts and thought leaders in our space. • Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. • Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Relies on experience and judgment to plan and accomplish goals. A Typical Day Might Include the Following: Identifying, pursuing, and maintaining key relationships with targeted strategic partners.• Driving the business. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. • Responsible for recruiting, hiring and firing for the department. • Follow the company Code of Ethics and policies and procedures at all times. • Communicate in an effective and professional way with customers in and outside of NICE CXone To Land This Gig You'll Need: Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Maximizing revenue and margin growth by identifying new business opportunities.• Owning Product/Solution P&L holistically for the assigned solution set(s). • Definition & coordination of "whole" solution. We’re ambitious. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Director Product Management Location: Salt Lake City, UT The Director of Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned solution sets or product divisions.
Director, Marketing
Company: NICE Ltd
Location: North Jersey
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. You’ll be pushed to work faster, more thoughtful, and better every day.Additional responsibilities include:Define customer advocacy metrics/goals/benchmarks and track/report progress against themEstablish and maintain scalable process to identify and create customer case studies, video testimonials, references and quotesSupport events, such as webinars and conferences, by inviting client speakers and supporting their slides and talk tracksMaintain a repository of customer references, statistics and user-generated contentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. You have experience in building strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with executives in strategic customer accounts. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We’re looking for a Director, Marketing, Customer Advocacy, to capture and highlight the successes of our customers across external and internal channels, influencers, media and analysts and scale our customer advocacy program.You will have a tight pulse on our happiest of customers, build lasting relationships and have creative ideas for recruiting and generating engagement of our customer base. We’re ambitious. Being cross-functional is in your DNA as you work closely with Events, Sales, Demand Gen, PR and Product Marketing teams to weave advocacy into every dimension of our engagement.A key responsibility of this role is the management of NICE’s customer reference program, focused on accelerating the sales cycle and supporting the public voice of the customer in thought leadership and PR activities. NICE is proud to be an equal opportunity employer. You are a problem solver who is proactive, analytical and innovative in approaching customers and capturing stories.What You Will Bring to NICEBrilliant communication through storytelling5+ years’ experience in customer advocacy/marketing programsA passion for customer success and amplifying their stories to external audiencesAn effective collaborator with experience working closely with sales to nurture customer advocatesStrong relationship management skills, including external stakeholders and cross-functional business contactsA track record of prioritizing, planning and executing marketing and communications strategies that meet overall business goalsAbility to balance multiple projects with varying deadlinesOur Ideal CandidateThe ideal candidate knows the mechanics behind a world class advocacy program, has an ownership mentality and proven ability to meet deadlines, work collaboratively with others and ensure high quality deliverables. We’re relentless.
Landing Gear (LG) Operations Manager
Company: TAT Technologies Ltd
Location: Greensboro, NC
Posted Sep 25, 2023
One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location. 7+ years in well-rounded and progressive production leadership experience in a complex MRO manufacturing environment; aviation/aerospace MRO industry a plus Dedicated change agent who is not afraid of diving to the water: Drive operations into customer centric focus Drastic improvement in performance output Develop and implement efficiency improvement initiatives and procedures Proven leader who will rally and motivate the team to drive change through a hands-on, production driven management approach Ability to work under pressure and within tight schedule constraints Demonstrable experience developing, implementing, and leading lean/continuous improvement strategies, processes and additional best-in-class manufacturing techniques to drive competitive advantage in quality, cost and schedule Proven success in achieving and maintaining OTD and TAT goals for the organization Benefits TAT Technologies Group is dedicated to providing an inclusive, fun, and unique workplace. ROLES AND RESPONSIBILITIES: Establish clear mission and actionable performance plans cascaded throughout the team Integrate policies and procedures of the company within business unit operations Initiate, plan, execute, monitor, and review business project activities and ensure their completion within schedule and budget Ensure QC and QA measures are being upheld for their respective area/s and partner with Quality Director for continual improvements Establish production KPIs and conduct quality assessments for adherence Monitor daily operations and address potential issues as they arise; make necessary adjustments as needed P&L management; monitor financial data to recommend solutions that will improve profitability Coordinate with the HR department to ensure hiring plans meet unit personnel needs Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans Build effective relationships with customers both internal and external to sustain revenues and profits (P2P) Responsible for training and mentoring staff, developing a collaborative work environment dedicated to creating an engaged team with opportunities for growth and development Analyze and explore market trends, identifying fresh opportunities and set the business unit's strategies for promotional activities Requirements Bachelor's degree in Business Administration, Engineering, Manufacturing Operations or related field is desired. We believe in acknowledging and appreciating the value of our team members. We have an opening for a Landing Gear (LG) Operations Manager within our organization. With a customer base encompassing all segments of aviation, TAT Piedmont provides component repair and overhaul services to valued clients around the globe. TAT Piedmont is an FAA and EASA Part 145 Repair Station and is one of the largest, most extensively equipped independent maintenance facilities in the world. If you enjoy the ability of working without all the red tape usually found in larger organizations and with the dynamic of enjoying those we work alongside then this is the job for you. JOB SUMMARY: If you enjoy being hands-on and bringing a tactical approach to your leadership - this is the opportunity for you!
Specialist Software Engineer
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Hibernate)Strong knowledge of OOAD and Design patternsDevelopment experience building solutions that leverage SQL and NoSQL databasesStrong Development experience creating RESTful Web APIsKnowledge of BIG DATA and ETL Concepts (or BI tool like Tableau) will be added advantageExperience designing and developing scalable multi-tenant SaaS-based solutionsExperience with public cloud infrastructure and technologies such as AWS/Azure/GCP etcDevelopment experience in JavaScript, Angular/ReactJS, Java Server Pages, Java Server Faces will be added plusExperience working in and driving Continuous Integration and Delivery practices using industry standard tools such as JenkinsExperience working in an Agile methodology development environment and using work item management tools like JIRAExperience with version control tools – GIT, PerforceAbility to work independently and collaboratively, good communication skillBring a culture of Innovation to the jobAbility to work under high pressureHigh attention to details and accuracy• Self-starter, autodidactic About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Specialist Software Engineer:Exp: 7 to 10 yearsLocation: PuneResponsibilities:Participate in our product development from ideation to deployment and beyond.Maintain quality, ensure responsiveness, and help optimize new and existing systems.Collaborate with the rest of the engineering team to design and build new features on time and to budget.Maintain code integrity and organization.Understanding and implementation of security and data protection.Understanding of the Business Change cycle from inception to implementation, including the organization of Change initiativeHighly experienced with the Java programming languages and related frameworks such as Spring and Hibernate.Developing front end and proficient experience using Angular 10+.Ability to coordinate build and release activities with key stakeholders.Designing and developing automated tools and routines for releases.A strong sense of ownership and responsibility around the products and services we deliver.Primary Skills:Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute7+ years of software development experienceAt least 7+ years of working experience in Core Java, proficient with Java algorithms and data structuresWorked in high performance, highly available and scalable systemsStrong experience with J2EE, Spring Framework, IOC, annotationsExperience in any object-relational mapping (e.g. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
Copy Editor - New York
Company: Energy Aspects Ltd
Location: New York City, NY
Posted Sep 23, 2023
As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law. Our compensation packages include a discretionary annual bonus, a company share options scheme, private health insurance, generous 401k matching contributions, subsidised gym membership and considerable holiday time. All our offices are located in landmark buildings with easy access to gyms, shopping, restaurants and public transportation. Desirable skills Prior experience in the energy, financial, or government sectors. With a wide range of social clubs, from running to yoga to football to foodies, we build a collegiate, social and dynamic culture that allows people to be at their best, both on the job and off. We are passionately committed to providing indispensable and industry-leading short, medium and long-term analysis, and forecasts of the energy markets, that helps our clients trade, invest, finance and plan. We offer a fast-paced, driven, collaborative and dynamic working culture where you are recognised and rewarded for your contributions to our tremendous growth story. The company is staffed with experts in upstream production, trading and econometric forecasting. Excellent Microsoft Office skills, especially Word and PowerPoint. Resourceful and creative, with a positive attitude.
Compression Technician
Company: Certarus Ltd.
Location: Other US Location
Posted Sep 26, 2023
The Compression Technician will be a subject matter professional of practical and theoretical aspects of gas compression; mechanical, instrumentation, automation, and operation, while supporting safe operation and best practices of the CNG equipment. This position reports directly to the Compression Manager.Schedule:Regional travel between Certarus compressor sites within Ohio and PennsylvaniaThis position works 10 days on, 4 days off with a mix of days and nightsPerks:$2000 sign-on bonus7% 401K matching program Health benefits and wellness daysPer Diem when away from home hubCompany Truck Duties & Responsibilities:The safe and consistent maintenance to the company’s permanent and portable CNG compression equipmentEstablishes changes in dimensional requirements of parts by inspecting used parts, using rules, calipers, micrometers, and other measuring instrumentsTroubleshoot repetitive and intermittent performance issues on component level equipmentBroad electrical, PLC, and instrumentation troubleshooting when necessaryCommissioning new & end service inspections of compression assetsContribute to maintaining an effective spares parts and materials inventoryPrepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends and enter reports into CMMSMaintain CMMS (Computer Management Maintenance System) on a continuous basisParticipate and support in maintenance program developmentContributes to team effort by accomplishing related results as neededMaintain a high level of equipment housekeepingRequirements:The best suited candidate will have a minimum of 3-5 years field service compressor experience Natural Gas Compression and additional OEM and industry training beneficial in lieu of experienceWaukesha VGF, and Ariel systems would be an advantageExcellent organizational and technical communication skills, interpersonal skills, and an ability to influence and to deal tactfully with a wide range of personalitiesExceptional work ethic with a positive, analytical, and safe work attitudeBasic skills in the use of computer-based programs such as MS 365 With the largest fleet of specialty trailers in the world, the company is uniquely positioned to meet the growing demand for low and zero-emission fuel distribution.Summary:Our Compression Technician will contribute to the preventive and corrective maintenance, application, start-up, commissioning of Certarus’ CNG compression assets. The company safely delivers clean-burning fuels to remote communities and industrial customers not connected to a pipeline.By displacing more carbon-intensive fuels, Certarus is leading the energy transition and helping customers lower operating costs and improve environmental performance. Certarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform.
Mid-Level Software Engineer (AWS, PHP, React)
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE provides the world’s No. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Software Engineer develops tests and maintains the CX software platform. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Mid-level Software Engineer (PHP, React, AWS)Location: Salt Lake City, UTThis position is ineligible for visa sponsorship. NICE is proud to be an equal opportunity employer. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: PHP, ReactDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on timeAttend meetings and training as required.Work with system analysis and product management for the successful completion of a project.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.3+ years experience in software developmentUnderstanding of front end development frameworks: React, Angular, Node.Advanced knowledge of HTML, CSS, and JavaScript.Experience in the following software languages: PHPExcellent communication skillsExcellent problem-solving skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesTeam PlayerDesire to work in a fast-paced environmentBonus Experience: Experience developing with SQL Server or equivalentExperience with TFS and Git/BitbucketAWS ExperienceExperience with/knowledge of agile development processTest automation experienceAbout the Team:The Digital First (DFO) team is responsible for designing, building and maintaining digital middleware services to integrate and unify digital channels within the contact center software platform. ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
Systems Architect
Company: NICE
Location: Columbus, OH
Posted Sep 24, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )&8203;Excellent knowledge of backup software and hardware solutionsSolid Linux OS administrationSolid foundation in Layer-2 Ethernet switching and Layer-3 IP routingSolid foundation in Layer-4 thru Layer-7 TCP/IP protocols and applicationsExcellent documentation skills, including Visio diagramsExperience Preferred Microsoft, VMware and AWS certifications preferredExperience with GitHub and deploying automation through repositoriesExperience deploying and managing Single Sign On (SSO) solutionsExperience working with Load BalancersExperience using centralized sever management software solutionsExperience working with Management Systems and SNMPManaging and deploying Windows domains, Active Directory, DHCP, IIS and DNSSolid understanding of Databases (Microsoft SQL)Successful working under time constraints and deadlinesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Provides vision on how they may be improved and developed.Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.Acts as a local expert for areas of domain expertise. Acts as an escalation point for technical teams and provides hands on expertise.Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.To Land This Gig You'll Need: Bachelor's Degree in Computer Science, Business Information Systems, related field or equivalent work experience requiredExperience designing and implementing systems solutions in private and public cloudsExperience designing, deploying and managing HPE and Cisco UCS servers/solutionsExperience designing, deploying and managing storage solutions (Pure, NetApp) as well as public cloud storage10+ years in Windows Server Administration7+ years working with VMware software/solutions, managing and deploying virtual environmentsExperience with scripting and automation languages (powershell, bash, chef, CloudFormation, Terraform, etc. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Cloud Systems Architect and other Cloud Infrastructure teams, designing new solutions, optimizing existing environments, and assisting the Systems Engineering team in deployments. Key responsibilities will include, but not limited to, researching alternative designs, recommending new hardware or software based on analysis of emerging trends, automating processes and deployments, designing compute, VMware, storage, backups, fiber-channel, security, ADFS, monitoring and more for a large scale, global, hybrid cloud environment. Additionally, the position requires creating, updating, and maintaining meticulous documentation. It is imperative for the individual to gain a thorough understanding of the business requirements, effectively translating them into well-designed, testable solutions that ensures high availability and actively contributes to their seamless deployment in a production-ready state.A Typical Day Might Include the Following:Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed.Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.Is able to provide hands-on application of technologies and processes to support proof-of-concept development, review of critical systems and training to other teams within the organization.May be required to function as a technical lead on projects of any size as necessary.Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions across the enterprise.Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Systems ArchitectThis position is responsible for the design of the global systems architecture environment ensuring fault tolerant, highly reliable and highly available system infrastructure is in place and performing at optimum levels. The position will focus on NICE-CX Production environment, including both public and private clouds. The successful candidate will work closely with the Sr. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
Jr Level Program Analyst
Company: Armada Ltd
Location: Other US Location
Posted Sep 23, 2023
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Current work schedules include the following: Monday - Friday 6 a.m. - 2:30 p.m.Monday - Thursday 3 p.m. - 1:30 a.m. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Must be able to successfully pass a background check, and pre-employment drug testing. All work shall take place within the NICS Section, with a possibility to work Monday through Sunday, including all federal holidays except Christmas. Job offers are contingent upon results of background check and drug testing. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Special Notes: Relocation is not available for these jobs. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. The government prefers contractor personnel be assigned full time (40 hours/week) and be available on site at the CJIS facility throughout the periods of performance. The duties and responsibilities of the Jr Level Program Analyst include, but are not limited to the following: Duties & Responsibilities: Jr Level Program Analysts shall compose proper transaction research comments.Verify/validate documents received and current documents within the NICS and/or other CJIS Division databases.Conduct research on explosives permit checks and analyze information for validity.Jr Level Program Analysts provide analysis (reviewing transactions marked for processing, processing work identified within a transaction, and providing follow-up action as needed), on NICS transactions as required by the NICS.Conduct research and analysis on delay queue transactions in accordance with SOPs.The contract staff will be monitored for quality by the government.Jr Level Program Analysts shall conduct verification on specific originating agency identifiers and correct/update corresponding contact and agency information as needed.Contact agencies as needed.Jr Level Program Analysts will document any contact-related issues to include agency, method of contact, and description of issue- these need to be supplied to the NICS Section's Business Relations Team (BRT).Provide updated or any new contact information received while in correspondence with any agency to the BRT.Evaluate, continuously, existing procedures, processes, techniques, models, and/or systems related to the work being processed and provide recommended actions or solutions.Jr Level Program Analysts will assist the NICS Section with composing and maintaining adequate documentation of all work as required under the current SOPs within the NICS Section.Complete necessary document clean-up of existing records to update and/or purge documentation as needed.Jr Level Program Analysts shall maintain proper control of their individually assigned Brady Identification Numbers.Maintain proper control and safeguard all assigned hardware in accordance set by FBI standards and policies.Jr Level Program Analysts may be asked to assist with mission critical work as the need arises.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs): Must demonstrate attention to detail.Must demonstrate oral communication and interpersonal skills to work within a team environment.Must have the ability to not share work information with others outside assigned NICS Unit/Section and its partners during and after employment.Shall demonstrate written communication skills sufficient to explain actions taken and how recommendations were derived.Must have proficient computer skills, including the ability to navigate Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) and Google Chrome; navigate multiple browser windows, and copy/paste to and from different applications.Minimum Education and Experience: Bachelor's degree from an accredited university or college, orMinimum of at least two (2) years of relevant experience.
Associate Cloud Operations Engineer
Company: NICE
Location: Other US Location
Posted Sep 24, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Acts as a point of escalation for both teams for product-specific issues. Creates bug reports and application optimization recommendations for the Engineering teams.Responds to infrastructure escalations impacting the production environment.Root-cause complex problems and involve multiple stakeholders, network, hardware, and software that relate to scaling and performance.Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.Works closely with Engineering, QA, DevOps, and Network Operations teams.Education Requirement: Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is requiredExperience Requirement: 4+ years of experience in similar roleAn ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills.Knowledge and proficiency with a variety of Ops and Automation toolsStrong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)Great at writing scripts for automationStrong experience working in public cloud environments (AWS) and working knowledge of troubleshooting issues with AWS services.Basic to intermediate understanding of networking concepts (subnets, IP routing, ACLs)Capable of writing SQL queries and performing data analysis against various data sources (SQL, DynamoDB)Experience using application monitoring systems (Logic Monitor, SolarWinds)Strong people/communication skills that allow App Ops engineers to interact with in person and remote teams.History of documenting complex systems (network diagrams, bug reports, application specifications)Experience Preferred: Identity Management, Windows Server, Patching / Updating, Active Directory, Exchange, VMWare, Veeam, Logic Monitor, Office 365, AWS, AzureExperience working with call centers and call centers infrastructureExperience working with international customer base.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Understands the behaviors and functions of all applications and DB services used in the application stack. Perform detailed analysis of issues within the production and pre-production environments.Ensures Operational Supportability standards are being adhered to during the development process; works with dev teams to fulfill those requirements.Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight in advanced questions and solutions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Associate Cloud Operations EngineerLocation: Taguig City, PhilippinesHybrid Work StructureMajor Functions/ResponsibilityActs as a service domain expert. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Tech Manager
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Join our team and make a significant impact on the development of cutting-edge compliance solutions.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. As a Technical Manager, you will provide strategic leadership, technical expertise, and mentorship to a team of talented engineers and developers.Responsibilities:Product Leadership: Lead the development, enhancement, and maintenance of compliance domain products, ensuring alignment with organizational objectives and industry best practices.Team Management: Build and nurture a high-performing team of engineers and developers, fostering a collaborative and innovative work environment.Technical Expertise: Bring deep technical knowledge and expertise in compliance domain products, staying updated on industry trends and emerging technologies.Strategic Planning: Collaborate with cross-functional teams to define product roadmaps, set clear objectives, and drive product development strategies.Compliance Assurance: Ensure that all compliance domain products adhere to regulatory standards and compliance requirements, with a focus on security, data protection, and quality assurance.Project Management: Effectively manage project timelines, budgets, and resources to meet project goals and milestones.Stakeholder Communication: Act as a liaison between technical teams and non-technical stakeholders, conveying complex technical concepts in a clear and understandable manner.Quality Assurance: Oversee the implementation of robust testing and quality assurance processes to ensure product reliability and performance.Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and technology enhancements within the compliance domain.Qualifications - Essential:Bachelor’s or Master’s degree in computer science, Engineering, or a related field.Proven experience in technical leadership and management roles, preferably in the compliance domain.12+ years of experience in Software Engineering of which 3+ years' experience in managing a team of software developers.Extensive experience in product development using .NET technologies, including C, ASP.NET, and .NET Core.Familiar with DevOps processes and tools employed to support CI/CD and monitoring.Excellent project management skills, with a track record of successfully delivering complex projects on time and within budget.Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.Exceptional problem-solving abilities and a proactive approach to addressing technical challenges.Demonstrated commitment to quality, security, and compliance in product development.Qualifications - Desired:Experience working with AWS (Amazon Web Services) is a significant advantage, showcasing your ability to leverage cloud-based solutions effectively.Experience with indexing technologies and search platforms, such as Elasticsearch, Apache Solr, or AWS ElasticsearchIf you are a forward-thinking technical leader with a passion for compliance and a desire to drive innovation in the industry, we encourage you to apply. In this role, you will play a pivotal role in driving the development and maintenance of cutting-edge compliance solutions that meet regulatory requirements and exceed industry standards. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Overview:Our Compliance Line of Business (LoB) is seeking a Technical Manager. We’re relentless. This role is responsible for the software development of our Communications Compliance SURVEIL-X solution for the financial services and banking industry.Job descriptionWe are seeking a dynamic and experienced Technical Manager to lead our Product Development team in the Compliance Domain.
Support Engineer
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. (Added Advantage)Experience in connecting remotely to customer’s site through a specific systemExperience –on any analytics application support - advantage, exposure to telephony –(Added advantage)Ability to learn new software toolsExcellent ability to provide top notch serviceExcellent spoken and written EnglishOrganized in the work environmentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. Should have strong understanding of SQL and IIS or Webservices.Strong troubleshooting and problem solving skills are required. Understanding of ETL (Extract, Transform. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description-Role & Responsibilities Working in 9 hour shifts weekdays and on call on weekends answering customers’ calls.Customer satisfaction is of utmost important by owning and performing end state resolution and following the protocol of timely updatesUtilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts.Verifying information according to companies’ data base, checking eligibility and level of support according to contract.Gathering information regarding the technical problem that accrued by in order to diagnose the problem in the system.Connecting remotely to the customers system to try to resolve or diagnose the problem.Understanding the root cause of the problem and trying to define a long term solution.Managing requests in the CRM systemPrioritizing cases.Escalating cases to higher tiers according to the defined protocols or by taking the required decision on situation basis.Gather deep dive knowledge of our products which will play key role in the success of servicing our customersEducation:College degree (B.E) preferred, preferably in Information Technology, Computer Sciences, Electronics and Telecommunication or related technical degree Skills and Experience:At least 2-6 years’ experience in providing technical support to end customers.Should have done application/product support along with basic infrastructure support Should have strong Analytical skills Should have strong skills of analyzing the Application and Windows. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Load)(Added Advantage)MicroStrategy familiarity or other reporting tool concepts. Constantly.