Jobs at NICE Ltd
209,146 open positions
Tech Manager, Data Science
Company: NICE
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. In this role, you will be crucial in research management, team leadership, and supporting various data science activities on the delivery side.Key ResponsibilitiesLead and manage data science teams, providing guidance, direction, and mentorship.Drive research initiatives, foster innovation, and find cutting-edge solutions to complex problems.Collaborate with cross-functional stakeholders to facilitate communication and synergy between teams.Create thought leadership in the field and be the AI leader of the team.Enhance research agility and progression.Work closely with product managers, DS Research teams, Engineering teams, and data scientists to build futuristic ML models.Actively guide and mentor team of Data Scientists.Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc.Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.Develop performance-oriented cultureRequirements:The qualifications and skills required for this position include:Qualifications12+ years of experience in Software IndustryAt least 3+ years' experience in managing teams of Data Scientists and Data analysts.Master’s degree in computer science, Mathematics, Data Science, or a related field.Previous experience as a hands-on Data Scientist.Proficiency in Python and practical experience in its application.Familiarity and/or experience with private and public cloud infrastructures and technologies such as Amazon Web Services (AWS).Familiarity with complex systems and how large organizations operate.Effective People Management skills - Holds team members accountable and inspires, motivates, develops, and engages team to create strong morale and spirit; shares wins and successes; fosters open dialogue, and creates a feeling of belonging in the teamManagerial Courage - Provides current, direct, complete, and actionable positive and corrective feedback to others; is not afraid to make difficult changes to the team when necessaryExceptional verbal and written communication skills in English.Builds constructive and solid working relationships across the organization.Strong presentation skills, with the ability to convey complex ideas to executives.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.We seek a dynamic Tech Manager in Data Science to join our team in Pune. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Position: Tech Manager, Data ScienceLocation: Pune, IndiaAbout NICE ActimizeNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the spaceAt NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
MRO Department Lead
Company: TAT Technologies Ltd
Location: Tulsa, OK
Posted Sep 30, 2023
The MRO Production Line LEAD role involves leading a team of 10-20 employees, responsible for operational performance of TAT Limco OEM operations with sales of $6-10M. The role requires leveraging leadership skills to align the team on goals, meet operational commitments, and ensure high-quality production. Responsibilities include overseeing production processes, managing resources, implementing modern production systems, and driving continuous improvement actions. The role also involves managing employee performance, achieving production objectives, and reporting on operational performance to the leadership team. TAT Technologies Group offers comprehensive benefits, including medical, dental, vision, life insurance, 401K with company matching, and more.
Kitting Cage Associate / Order Puller
Company: TAT Technologies Ltd
Location: Tulsa, OK
Posted Oct 02, 2023
The job posting is for an energetic Order Picker to ensure accurate and timely delivery of products. The role involves operating warehouse equipment, storing materials, picking, packing, and scanning orders, and maintaining inventory counts. The ideal candidate should have proven work experience as an order picker, be physically strong, and have great attention to detail. The company offers comprehensive benefits including health insurance, 401K with company matching, and more.
Team Lead, Workforce Analysis
Company: NICE
Location: Other US Location
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Ensure employee job satisfaction, WFM business partners satisfaction, high, on time and qualitative production, output and service to the Operation and or other positions within WFM who receive the output/service of the team of WFM employees.You are (Requirements: & Skills):Minimum of 5+ years in contact center workforce role.Bachelor’s degree in a related discipline such as communication, economics, logistics or mathematics.Workforce experience relative to long and short-term forecasting, scheduling, vendor requirements, real-time traffic and/or intraday management.Experience with NICE WFM systems as well as proficiency in Microsoft Office, particularly Excel (ie pivot tables, VisualBasic and Macro’s) and Windows.Ability to work successfully in an outsourced vendor environment while achieving performance expectations.Excellent problem-solving ability in high pressure situations.Excellent verbal, written communication, and presentation skills in English are a must.Other WFM software experience.May require analytical skills, solid mathematics and problem-solving backgrounds.Proactive working style.Ability to meet deadlines with accuracy.Proven ability to multi-task.NICE to have (Advantages):Knowledge about COPC is preferredLEAN 6sigma is preferredAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Team Lead, Workforce AnalysisYou will (Responsibilities): Managing, coaching and developing a team of WFM employees. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Solutions Architect
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Ideal candidates need to have a consultative approach, be customer facing, effective communicators, and be willing to travel nationally. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. MBA Preferred.&8203;Experience Requirements:&8203;6+ years of solution architecture experience6+ years of consulting or customer engagement experience5+ years of contact center experienceSuccessful track record in best-of-class solutions with a portfolio of strong work examplesAnalytically minded with strong interpersonal, presentation, project management, problem solving, and communication skillsStrong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clientsExperience in systems integration, process analysis and process diagrammingAbility to translate solution functionality and opportunities into clear, precise and easy to read functional documentationExperience with iterative/phase-based project management approachesAbility to visually communicate process/system requirements and recommendations in the form of cross-functional process flow and data flow diagramsStrong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goalsComfortable working in a fast paced, results-oriented environmentAbility to work with remote customers and communicate using virtual communication toolsAbility to manage deliverables across multiple projects and meet tight deadlines.Develop a strong business and technical understanding of the inContact product familyTechnical Project Management experience leading implementations in a SaaS environmentProficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Excel and PowerPoint skillsExcellent verbal and written communication skills.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. &8203;Major Functions/Responsibilities:Client LeadershipElicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteriaAssist with the development of business cases, project proposals, and SOWs as part of new business opportunity developmentPerform data, process, and fit/gap analysis to help stakeholders define the scope of new solutionsHelp inform and drive business process engineering and change management recommendations and planningPrepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.Serve as the solution expert during the NICE pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies such that you can ensure NICE delivers the right solution to the customer and that desired business outcomes are achieved (greatest ROI).Technical Leadership:Be able to speak to the capabilities of the NICE Product SuiteAssist with technical product configuration and scripting as requiredAssist with process, data and object modeling in various application and database environmentsProvide technical architecture leadership, analysis, design, development and enhancementMaintain expertise and currency in industry leading contact center technologiesSolution LeadershipAssist with the project management of the end-to-end solution life-cycleConduct comprehensive cost/benefit analysis and prepare solution cases for projectsPresent a professional image in conduct, attitude and attireCommunicate in an effective and professional way with customers in and outside of inContact.Follow the company Code of Ethics and NICE policies and procedures at all timesSupervise during the solution life-cycle, any junior level client staff, or any sub-contracted personnel assigned to your project teamFollow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way.Required Education, Experience, and Specific Job Related SkillsEducation Requirement:Bachelor's degree in a related technology field. NICE is proud to be an equal opportunity employer. The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NICE customers through custom deployment projects.
Senior Automation Engineer
Company: NICE
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Invoking regression packs from the CI/CD pipeline is a must have.Experience in Test Strategy, Test Scenarios and execution a mustExposure to enterprise software architectures, infrastructures, and integration with AWS (or any other cloud solution)Good communication skills (English)Strong analytical and problem-solving skills A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibilityOther preferred skillsExperience with Agile Development methodologies, user stories, acceptance criteria, feature prioritization, and defining product specificationsExperience with cloud-based delivery, SaaS, CI/CD, DevOps, and related cloud-based software development and delivery methodologiesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This role would be own the testing of the framework and connectors including performance testing.Qualifications:E/ B.Tech or degree equivalent.4 - 7 years of software testing experience in a Test/QA Team with Enterprise Product preferably in financial risk domainGreat interpersonal and communication skills / Customer Facing skillsExperience working with agile software development methodologyExcellent verbal and written communication skillsExcellent automation and functional skillsKnowledge of performance and scalability test practices and required toolsResponsibilitiesIC who can work along with team to achieve a common goal.Working with architects, engineers, and third-party vendors to understand high level design, cross-interface impact, architectural and non-functional features addressing the customer requirementsTranslate the functional and non-functional requirement to test scenarios and test casesEnsuring overall product health and operation qualityShould understand the various issues related to data transformation and integration to create test scenariosEnsuring that the automation framework uses best of breed technology including open source toolsConducting internal product demos and assisting stakeholders in demo activityEnsure that the product tested meets the quality goals of the product teamShould be hands on in terms of defining test scope, test strategy, testing – manual and automation.Actively involved in the design, development and Monitoring of Automation Test cases. This role should have a good exposure to Hadoop / Bigdata ecosystem with an explore and challenge mindset. We’re relentless. Constantly. Identifying gaps in automation coverage and working with relevant stakeholders in preparing a strong backlog of items to work upon.Prepare and share overall quality status covering different dimensions at Unit level.Day to Day working within team to resolve issues and technically lead from front.Collaborating with multiple agile teams and process control leadersRequirements for the role:Exposure to Finance and Product experience is a plusHands on working knowledge for Automation test development using Java test scripting.Should have expertise in selenium.Enhance existing automation framework developed in Java.Hands on working knowledge of Automation tools involving Selenium.
Manager, Sales
Company: NICE Ltd
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Master’s degree in Business Management or Marketing preferred.Achieving or exceeding sales targets.7+ years combined sales/ Account management function in customer service, call/contact center and/or service delivery.3+ years applicable experience in Sales Management.Negotiate profitable contracts, terms and conditions.Increase pipeline through targeted campaigns.Manage/overcome customer prospect objections.Learn and maintain in-depth knowledge of NICE CX product lines.Create new revenue opportunities with focus on driving business to close in existing accounts.Work with NICE CX's Implementation team to play a role in smooth customer implementations by providing assistance as directed and provide appropriate feedback to the greater sales team post turn up.Measure success via tracking of client retention and revenue growth.Follow the company Code of Ethics and NICE CX’s policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CX.Bonus Experience: Demonstrated sales proficiency, primarily to an installed base of customers.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Together, these teams are responsible to ensure both customer longevity and systematic growth.As a Manager, Sales a Typical Day Might Include the Following:Ensure revenue growth of assigned accountsAchieve bookings and revenue quotas through add-on sales to current customersPartner with the Account Executives to uncover larger opportunities, particularly with the largest customersDemonstrate achievement in managing competing priorities. Strong analytical and financial skills. Demonstrate achievement in creating, building and leading a successful sales team. Comfortable and successful in a fast paced, growth-oriented company.Exceptional verbal and written communication skills. Proved history of exceeding quotas. Excellent customer facing skills.To Land This Gig You'll Need:&8203;Bachelor’s degree in Business Management, Communications, or Marketing or equivalent work experience required. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. Client interaction will be done over the phone, Zoom/Teams calls, and face to face. We’re relentless. Additionally, this position will work in concert with our Technical Support team. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Manager, Sales is accountable for overseeing a team of Suite Account Managers who are responsible for delivering world class account management and business direction to NICE CX’s most important customers.Specifically, this position is responsible for overseeing the customer base cross sell and upsell efforts as well as building long-term consultative relationships with new and existing customers. These relationships will be built by understanding the customer business goals, proposing enhancements to product and/or services and addressing how clients can achieve better business outcomes by leveraging NICE CX’s technology products.This position will be responsible for and compensated on a sales quota in addition to growing the revenue of an account base, including renewals. The Manager, Sales involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-term relationship.
Senior Specialist Software Architect
Company: NICE
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Attitude of quality, diligence and thoroughness.Conduct architectural and design reviews.Conduct code reviewsEvaluate new technologies/innovations and industry trends.Intentionally drives business value through architectural innovation Level Distinctions:15-18 years of software development experience, at least 6 of them developing in SaaS/Cloud servicesExperience as an Cloud-SaaS architectExperience with micro servicesExcellent problem solving abilities.Excellent decision-making skills.Working Knowledge of design patterns.Strong communication skillsStrong quality orientationExperience in data modeling and database design with both SQL and NoSQL databases including in memory databasesExperience designing multi-tiered service-oriented applications and microservices and supporting them in productionExperience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Docker, Kubernetes and ArtifactoryExperience working in an modified Agile methodology development environment and using work item management tools like JIRAProven ability to educate and mentor junior engineers on principles of distributed systems and contemporary design patterns for building microservicesFamiliarity and/or experience with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure a plusDevelopment experience with Web development technologies (JavaScript, HTML5, CSS3); experience with relevant frameworks like NodeJS, AngularJS, ReactJS, and Bootstrap a plusDevelopment experience using Java, Python, Kafka, and API gatewaysExperience with Rules Engines like Drools and othersExperience developing high performing systemsFamiliarity with Machine Learning conceptsDevelopment experience with RESTful API driven architectures and productsDevelopment experience using Security technologies like SAML, OAuth and JWTDemonstrated ability to influence others, especially in sensitive or complex situationsExcellent interpersonal and communication skillsAbility to work independently and collaborativelyAbility to communicate design rationale and build consensusAbility to prioritize and manage work to critical project timelines in a fast-paced environmentAbility to develop new approaches to complex design problemsMust be organized, have an eye for detail, and be able to put ideas into a tangible formExperience using Test Driven Development, Continuous Integration, and Test AutomationAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Mentor and develop architects, engineers and Involvement in hiring great engineers.Participate in envisioning of next gen plans to achieve longer term strategic objectives of the organization.Drive the architecture of a project/product line, including authoring functional and design specifications, scalability, security, data flow, and interface.Contribution to the strategic vision of Guardian Analytics business unit.Identify impact of new technologies on our products and communicate to development teams.Partner with customers/prospects on product functionality and future direction; participate in industry briefings.Consider customer impact; when considering alternatives, evaluate whether something we are asking the customer to do would be reasonable. Reporting to the Director of Engineering and working closely with all the engineering functions, chief architect, architecture review board and the scrum teams.You will drive an open and extendible architecture, ensuring relevant technology solutions are being adopted, good engineering practices are implemented and the overall system design and architecture is kept while we develop new features to the market. NICE is proud to be an equal opportunity employer. We’re ambitious. You will have a key role in fostering innovation and ensuring adoption of new technologies as needed.We are looking for someone who is passionate about delivering high quality enterprise cloud products that is are used by millions of users.You are expected to be very hands on and have an in-depth technical understanding of cloud software architectureMain Responsibilities and Deliverables:Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.Communicate architecture in an effective and professional manor.Drive technical decisions, solve tough problems, and coordinate multiple project execution.Ensure that the Development coding quality standards and review processes are followed to ensure proper security and high availability standards.Monitoring the quality of code that is delivered by your team through reviews and other processes.Foster strong team work environment and create passion and energy within the team.Be an active participant in the development leadership team ensuring corporate success.Represents self and department with professionalism and competence.Follow the company Code of Ethics and policies and procedures at all timesOverall responsibility for the platform architecture, establish well architected and designed solution. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job descriptionThe Software Architect is responsible for providing technical leadership across development teams in one or more functional areas.This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, scalability, serviceability and supportability in mind.You will be responsible for the architecture of our product platform end to end.
Compression Technician - Rockies
Company: Certarus Ltd.
Location: Other US Location
Posted Oct 10, 2023
The Compression Technician will be a subject matter professional of practical and theoretical aspects of gas compression; mechanical, instrumentation, automation, and operation, while supporting safe operation and best practices of the CNG equipment. This position reports directly to the Compression Manager.Schedule:Regional travel between Certarus compressor sites within Colorado, Wyoming and North DakotaThis position works 10 days on, 4 days off with a mix of days and nightsPerks:$2000 sign-on bonus7% 401K matching program Health benefits and wellness daysPer Diem when away from home hubCompany Truck Duties & Responsibilities:The safe and consistent maintenance to the company’s permanent and portable CNG compression equipmentEstablishes changes in dimensional requirements of parts by inspecting used parts, using rules, calipers, micrometers, and other measuring instrumentsTroubleshoot repetitive and intermittent performance issues on component level equipmentBroad electrical, PLC, and instrumentation troubleshooting when necessaryCommissioning new & end service inspections of compression assetsContribute to maintaining an effective spares parts and materials inventoryPrepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends and enter reports into CMMSMaintain CMMS (Computer Management Maintenance System) on a continuous basisParticipate and support in maintenance program developmentContributes to team effort by accomplishing related results as neededMaintain a high level of equipment housekeepingRequirements:The best suited candidate will have a minimum of 3-5 years field service compressor experience Natural Gas Compression and additional OEM and industry training beneficial in lieu of experienceWaukesha VGF, and Ariel systems would be an advantageExcellent organizational and technical communication skills, interpersonal skills, and an ability to influence and to deal tactfully with a wide range of personalitiesExceptional work ethic with a positive, analytical, and safe work attitudeBasic skills in the use of computer-based programs such as MS 365INDHP With the largest fleet of specialty trailers in the world, the company is uniquely positioned to meet the growing demand for low and zero-emission fuel distribution.Summary:Our Compression Technician will contribute to the preventive and corrective maintenance, application, start-up, commissioning of Certarus’ CNG compression assets. The company safely delivers clean-burning fuels to remote communities and industrial customers not connected to a pipeline.By displacing more carbon-intensive fuels, Certarus is leading the energy transition and helping customers lower operating costs and improve environmental performance. Certarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform.
Product Owner
Company: NICE
Location: Other US Location
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Azure / Cloud-based servicesAbility to remain focused and calm under pressureGreat interpersonal skillsNice to have:Ability to work successfully with clients and business partners directlyExperience of working with Azure technologiesAn appreciation of Next Generation (NG) emergency servicesExperience in writing Technical Systems/Solutions DocumentationExperience of systems softwareBreaking down complex market requirements into secure, scalable, and resilient system designs (this will come from candidates with a Systems/Architect background)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. software running as Windows Services)You provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where requiredKnowledge and experience:Must:Bachelor’s degree in a technical discipline/STEM subject, preferably Computer Science or Engineering, MBAAbility to multitask and prioritize workAbility to understand technical solutions, experience of software developmentAbility to understand the big picture and translate it to detailed needsExperience working in an Agile delivery methodology organisationCommunicating effectively at all levels, from executive management to individual contributorExcellent English verbal and writing communication skillsFast learner with ability to educate her/himself on relevant technologies e.g. We’re relentless. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Context and purpose:Here at NICE Public Safety, we develop state-of-the-art solutions for the Public Safety market, bringing together voice, video and screen recording, playback and analysis for Security customers worldwide.We are expanding our development team to continue developing an exciting product that enables Police forces worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.Responsibilities:You own the Product Plan, driven from the Product roadmap, created by the Product ManagersYou create a prioritised backlog based on High Level product requirementsYou work closely with NICE Architects and Product Managers to clearly describe business goals and customer requirements into product backlog itemsAssess and review technical documentation and ensure the development team create appropriate levels of product documentationYou support the Product Manager in development of user scenarios for technical usersYou work closely with R&D to:Explain the motivation and the customer needs behind a new requirementOwn and Groom (create and explain) the User storiesBe there daily for the team for any questions & feedbackUnderstand and prioritise technical requirementsYou are:Somebody who’s comfortable getting into a detailed technical discussion with our team of software developersHappy to work on back-end solutions (e.g. Constantly. And we make an impact.
WFM Solution Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Highly direct communication culture that’s a RELIEF to those of us who value straight shootingCommitment to corporate social responsibility and giving back to the community.Results-oriented culture where everyone works hard, but has a life outside work.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Highly articulate and able to confidently explain complex models in a clear simplified manner.Strategic thinker with a strong technical aptitude and distinctive passion for seeking technical depth and complete understanding.Collaborative team oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.Excellent organizational skills with the ability to manage multiple complex sales opportunities simultaneously.Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities and processes to achieve revenue results.Experience in selling enterprise level software is a plus.Knowledge of ACD environments and routing rule concepts.Certified AWS Cloud Practitioner will be required shortly after obtaining this position if not already certified.Some of Our Benefits:Competitive base salary, bonuses, and a deeply ingrained "pay for performance" philosophy.Individual & family health, dental, vision, life and AD&D, STD, LTD, HSA, flex spending account, Employee Assistance Program, etc.Pet insurance, because we know you need to back up your best friend too.Ongoing training and development, and company-paid education assistance.Company-funded 401k contribution.Generous PTO, vacation, personal days, sick days, and time for when you need a little more (parental, bereavement, etc. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. The Solutions Engineer engages externally with client decision-makers and internally in tight collaboration with other Solution Engineers, Solution Sales Executives, Account Executives and Product Management. Responsibilities:Effectively articulate technology and product positioning to both business and technical audiences, while leading strategic technical initiatives throughout the sales process to demonstrate NICE’s technical advantages.Professionally and independently conduct discovery conversations and needs analysis for technical topics.Navigate the technical sales process with a coordinated focus on solution development through discovery and requirements gathering, personalized demonstrations, validation and documented design.Manage and interpret customer requirements and use targeted questioning skills to understand, anticipate and match NICE customer technical capabilities to the products.Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers.Identify challenges of the customer to assure complete customer satisfaction through all stages of the sales process.Collaborate with the sales team and provide a team approach for customer engagements.Respond to functional and technical elements of RFIs/RFPs.Articulate implications of on-premise deployments compared to hosting options.Interact directly with Product Management to understand how the roadmap might fulfill customer needs.Desired Experience:Advanced knowledge of WFM principals and fundamentals.Experience using WFM software (NICE WFM a plus).Ability to manipulate data using common Microsoft tools such as Excel or MS Access to create custom reports for data analysis.Understanding of relational databases such as MSSQL and Oracle.Exceptional communication and presentations skills. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are seeking a consultative, collaborative Solutions Engineer for our Workforce Management (WFM) solutions.The WFM Solutions Engineer is the primary technical resource for the field sales force, responsible for actively driving and managing the technology evaluation stage of the sales process up to point-of-sale. Constantly.
Technical Customer Success Manager
Company: NICE Ltd
Location: Dallas-Fort Worth, TX
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Act as a SME (Subject Matter Expert) on the client account.Must be able to travel up to approximately 10% domestically and internationally. Additional Information: Location: Richardson, TXTravel: Able to travel if needed (eventually)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The EEM Technical Customer Success manager is technical expert and source of knowledge for our Employee Engagement Product with a high degree of understanding within Workforce Management arena. The primary goal is to work closely with our Employee Engagement (EEM) customer base, create loyal promoters, retain & increase revenue by helping pursue expansion and adoption opportunities, ensure product subscription renewal, and create valuable executive references from this customer base in to help drive additional business from new customers. Additionally, this person should have the ability to solve for designs that combine multiple technical capabilities. We’re ambitious. With deep and broad experience in multiple hardware and software environments, the role is comfortable navigating across complex systems.Primary responsibilities include:Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits through usage report, achievements, opportunities, and next steps to improve the customer’s value realization and ROI.Professionally and independently conduct complex discovery conversations, negotiations and needs analysis for technical topics, and prepare plans for establishing product expansion, ensuring subscription renewal, and promoting product adoption.Engage in proactive communication with each assigned customer on at least a monthly basis as their named TCSM, ensuring that they achieve their business objectives based on data analysis, achieve success with the EEM solution, and are using the solution in the most successful way possible.Work in tandem with NICE Account Executives and fellow Solutions Engineers to develop and deliver compelling presentations, product demonstrations, and Business ReviewsAssist in the negotiation and facilitation of contract renewals and maintain high revenue retention rates.Lead proof-of-concept and custom demonstration activitiesIdentify all technical challenges of the customer to assure a complete design and solution customer satisfaction through all stages of the sales process, and act as a strong customer advocate, while maintaining business prioritiesProvide training and produce associated material for customers and other members of the sales teams to educate, support and advance NICE sales.Engage and communicate effectively with senior leaders both internally and externally.Establish area of expertise, and act as source of knowledge between the organization, customer, and the product management, and to identify & support internal teams to remove friction in the customer experience.Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy should develop to counter.Convey specific customer requirements to Product Management teams as well as provide product feedback and work closely with product management to distill marketplace requirements into product enhancements.Required skills and relevant experience include:2+ years of experience in the enterprise software marketplace with technical customer service, call/contact center and/or service delivery.Bachelor’s degree in information technology or business Administration or related field or equivalent work experience required - master’s degree or MBA an advantage.Manage and mitigate risk – Proactively identify risks of customer dissatisfactions and contract reduction or contract termination and developing and executing mitigation strategies as required.Development/computer skills: HTML, SQL, Sys admin, networking, and security.Desired experience with MS PowerBI for creating and maintaining utilization reports.Desired experience with Workforce Manager and Contact Center solutions.Desired experience with Gainsight for Customer Account Tracking.Demonstrated ability to manage time and multiple commitments/projects, independently apply tasks prioritization, meet tight deadlines, craft daily status reports.Ability to learn how analyze complex performance metrics for system and provide strategy and plan for increasing Return on Investment.Exceptional communication and presentations skills.Collaborative team-oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.Excellent project management skills with the ability to manage multiple, complex sales opportunities simultaneously and when needed propose and facilitate project recovery plans.Inherent self-sufficiency, flexibility, and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. Personal Attributes: Persuasive, confident with excellent communication skillsStrong communication, written, and formal presentation/public speaking ability.Passionate and empathetic towards the customer experienceSelf-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.Diligent/detail oriented, very organizedSelf-motivated with strong communication skills and proven experience working with international and geographically dispersed teams.Good inter-personal skills to work well with clients and other team members.Be flexible and adaptable to changes and processes.Be willing to learn the Product and able to help the client setup and configure the program using Product self-service features. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.