Jobs at NICE Ltd
209,146 open positions
Game Designer
Company: FuturLab Ltd
Location: UK
Posted Sep 21, 2023
Maintaining an up-to-date knowledge of cutting edge VR design principles, latest trends and best practices. Assisting in the design and content creation for the games. Creating and maintaining documentation relating to the VR elements of the games. Deep understanding of game design and mechanics. Providing the authoritative voice for the creative decisions relating to the VR experiences. Responsibilities Designing and driving the implementation of the VR controls, VR-specific tutorials and interaction systems for the games. Requirements A passion for playing and creating games, particularly Virtual Reality (VR) games. An in-depth knowledge of Unity is beneficial. Worked on at least one previous VR game from conception to being shipped. Therefore, we are a no-crunch studio, with a focus on wellbeing.
Computer System Analyst III
Company: Armada Ltd
Location: Other US Location
Posted Sep 20, 2023
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Must be able to successfully pass a background check, and pre-employment drug testing. Minimum Experience/Education: High School diploma or GED.A favorably adjudicated T3 investigation or SECRET Clearance.IAT II certification is required.Five (5) years of Computerized System experience, to include: Design, Development, Test and Evaluation, Network Protocols, LAN administration fundamentals, and UNIX and Windows based operating system. Job offers are contingent upon results of background check and drug testing. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Special Notes: Relocation is not available for these jobs. Knowledge, Skills and Abilities (KSAs): Must meet the latest Cybersecurity workforce certification training IAW DOD 8570.1M, and subsequent DOD 8140 Manual as applicable. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Senior Support Engineer
Company: NICE
Location: Other US Location
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Summary of Key Responsibilities: Providing technical support for CXOne products to external customers.Troubleshoot and successfully resolve support requests through phone, chat, email and other channels.Proactively communicate and accurately set customer expectations, including at Director or above levelsThoroughly and accurately document each and every activity within support tickets and related systemsReproduce customer issues within CXOne labs and file quality bug/defect reports.Effectively lead remote online sessions for troubleshooting, applying hot fixes and service packsWork effectively with Services, Sales, and Development teams to achieve desired customer outcomesTroubleshoot and identify root cause of issues on customer and production systems.CXOne is a 24/7/365 operation, this position will require shift, weekend or off business hours work, and on-call responsibilities from time to time.Qualifications:Bachelor’s degree in Computer Science or Technology related programOverall, 4-7 years of experience with at least 3 years in handling Technical Application Support or equivalent work experience in an enterprise support role.Experience communicating both verbally and in writing with Directors and VPs of enterprise customers.Relative hands-on knowledge of Microsoft SQL Server and Relational Database Management SystemHands-on experience with mail servers and clients.Hands-on experience with one of more Web Application Servers such as IIS, WebSphere, Tomcat etc.Relative experience analyzing System logs, Event Logs, Crash Dumps, Network Traces etc.Hands-on experience with HTML, CSS, XML, Windows Registry, tools like PerfMon, Netstat, Charles, Fiddler, Wireshark etc.Exceptional written and oral communication skillsDesirable Knowledge.Experience working with Windows diagnostic tools - Debug Diag, Windbg - and investigating dump and log files.Practical working knowledge of Object-Oriented languages, such as: C, C++, Java, or CPractical knowledge of SaaS or Hosted solutions and their architecturesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Assistant Controller
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are looking for an Assistant Controller to assist in the preparation of our financial statements in conformance with all regulatory and accounting guidelines. You will be responsible for ensuring the timely and accurate delivery of our financial statements to our corporate parent.The Assistant Controller reports directly to the Americas Controller and will assist in the management of the day-to-day accounting and treasury operations across seven legal entities for the Americas region.The successful candidate must have strong analytical, technology, communication and organizational skills. In addition, they must be a highly organized, hands on professional with the ability to work in fast paced environment.Duties and Responsibilities:Monthly Close Support:Partner with Senior Accountant and offshore team to ensure cash is reconciled as part of the monthly close processLiaison with Corporate and other regions to ensure monthly intercompany transactions are fully reconciled and prepare/review reconciliation of sameLiaison with FP&A team to ensure their accruals are submitted on time and assist offshore team in ensuring they are recorded properlyPrepare recurring headcount-based accrual entries for benefit related expensesPrepare bonus accrual entry based on budgeted bonus expenseAssist in the monthly submission of our financial statements using HFMPrepare quarterly bonus and commission packages for review and submission to Corporate Controller’s teamManage the preparation of Intercompany Transfer Pricing at the instruction of Corporate Controller’s teamAssist the Americas Controller with quarterly balance sheet review package and tax package preparation and review prior submission to CorporateAssist the Americas Controller with ad hoc requestsTreasury Management:Review daily cash position and work with Americas Controller and Corporate Treasury on intercompany funding requestsOther:Provide support for internal and external auditsSupport AP and AR team in resolving offshore team inquiresAssist the Americas Controller with risk management functions such as; certificate of insurance requests and information reporting for the annual business insurance renewal processCompletion of new vendor forms as requested by Sale team and Order ManagementKnowledge and Skills:Highly organized, detailed oriented hands on individual with the ability to multi taskExcellent communication, writing, financial analysis, PC and interpersonal skills.Intermediate to advanced knowledge of ExcelExperience within an Oracle ERP environment preferredExperience utilizing Hyperion Financials ManagementEducation and Experience:Minimum 7-10 years of experience in AccountingBA/BS in Accounting or FinanceCPA preferredProven ability to effectively communicate and influence at all levels of an organizationAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Manager, Sales Development
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. &8203;&8203;Experience Requirements:&8203;6+ years prior sales experience required with demonstrated success in a quota-bearing environment.6+ months minimum lead generation, sales development, or equivalent experience.6+ months Management experienceExcellent targeted questioning skills.Superior verbal communication skills and confidence in interacting with senior level executives.Strong organizational and time management skills.Full-cycle sales process knowledge.Advanced computer usage skills including prior usage of Salesforce.com.&8203;Experience Preferred:&8203;Technology / software sales experience preferredTelecommunications background preferredAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment.&8203;Required Education, Experience, and Specific Job-Related SkillsEducation Requirement:&8203;Bachelor’s degree in Business Management, Marketing, Communications or related field or equivalent work experience required. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Manager, Sales Development participates in the NICE-Flex work model. Our hybrid work schedule asks employees to work from the office 2-3 days per week (depending on the needs of the business) and allows you to work from home 2-3 days per week. Candidates for this position must be able to work from our office in Salt Lake City, UT. This is not a full time remote work opportunity. Financial Responsibilities:&8203;Meet or exceed Sales Development team quota as determined by management. NICE is proud to be an equal opportunity employer. Constantly. Provide qualified sales opportunities to sales team members thereby increasing the Company's revenue.Major Functions/Responsibilities:Delivers quality leads to the sales organization and ensures daily call activity and lead production expectations are met and exceeded.Daily sales training and coaching to ensure lead development staff is utilizing proper technique and processes.Critical, evolutionary thinking related to lead nurturing / generation.Team oriented and managerial style geared toward preparing lead generators for advancement.Follows up with field and inside personnel for leads generated.Ensures leads are adequately qualified to ensure a high probability of a sale, is ultimately measured on business closed because of leads generated.Inspires lead development staff to pursue NICE career advancement.Responsible for the tracking and reporting of leads via Salesforce.com and any other applicable methods.Follow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
Solutions Architect
Company: NICE
Location: Atlanta, GA
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Responsible for designing server hardware, including choosing the appropriate hardware components, such as CPUs, memory, storage, and network cards.In-depth knowledge of Server hardware and technologies including Blades, Clusters, HPC, GPGPU and Co-Processing solutions.In-depth knowledge of Storage solutions and technologies including NAS, DAS, & SAN designs. Deep understanding of technologies such as RAID, DDP, Fiber Channel, iSCSI, etc.In-depth knowledge of Call Recorders, Audio formats, Text formats, Survey formats, and metadata formats.In-depth knowledge of File transfer protocols SFTP, VPNs, SSO_SAML configurations.Knowledge of industry standard network and telecommunication products such as Cisco, HP, Avaya, Genesys.A deep technical understanding of Cloud providers such as NICE, Verint, Calabrio, Five9, Twilio, Genesys, AWS, Azure, Google, etc.3-6 years of strong experience in designing, developing, and delivering solutions for large enterprises at scale and collaborating on design with other teams.Essential Functions:Self-learned/Self-motivated.Experience with enterprise software.Effective technical and non-technical communication.Demonstrated that you can work within a technical team.Software Expertise with Microsoft OS, SQL, Outlook, Word, Visio, Excel.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. The Presales Technical Architect will work closely with the sales team to present proposals to clients.Key Responsibilities:Design configurations and solutions according to customer’s technical specifications and unique environment, ensuring appropriate support for the proposed architecture.Provide Technical Specifications, Network Diagrams, and educate prospects on product requirements and answers their technical and security questions.Provide technical responses to RFI/RFQ/RFP together with the Sales & RFP Teams.Participate in Proof-of-Concept Sales calls and function as SME for data extractions.Drive growth of technical knowledge base documentationWork with Product Presales Engineers, Solution Engineers, Deployment Engineers, Project Managers, Product Managers, Technical Account Managers, Account Executives, Solution Consultants, Support Team, and the Services Team.Sales-Support, Presentations, Communications, Product Knowledge.Project Management work to schedule calls and track Proof of Concept data extraction projects.Drive continuous improvement in the development of your team’s technical, presentation and communication skills.Qualifications:Proven record of success in delivering presales technical coverage for enterprise customers.In-depth knowledge on Enterprise software solutions design such as VMware, Microsoft Windows Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Clustering, high availability, and disaster recovery.In-depth knowledge and design of industry standard Server hardware platforms such as Intel, HP, Dell, IBM, AWS, Azure, and Google. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The successful candidate will collaborate with potential clients to understand their business requirements, provide guidance on technology solutions, and develop proposals that detail the recommended solution. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Solutions Architect will be responsible for supporting the sales team in providing technical expertise and designing solutions that meet customer needs. We’re relentless.
Solution Architect
Company: NICE
Location: Other US Location
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Design solutions to complex business problems by extending our proprietary software in ways that are supportable, upgradeable, maintainable and (ideally) would garner support across multiple customers.Communicate: Champion the understanding, support for, and value of the architecture function and strategy, lead the architecture function including direct and indirect team members, and secure active participation and strong advocacy from the Business and IT communities, customers, suppliers, and industry bodies.Detailed ResponsibilitiesPresent the Actimize solutions to our customers in a post-sales role, creating credibility for the Professional ServicesLead the solution design effort on a variety of NICE Actimize projectsDesign, review and document the on-site architecture of the NICE Actimize solutions, working together with the NICE Actimize implementation teams and the customer business and IT teamsProvide technical guidance and leadership to the project teams throughout all project phases, from planning to production deployment and beyondCollaborate with product management on defining new product featuresCreate standard architecture documents, best practices and tools to be used by the professional services team in the various projectsWork with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responsesDomestic travel required (up to 25%)Must have experience in the following:Current role and experience should be Solution ArchitectSoftware Integration Solutions designCustomer Presentation and Technical WritingWeb architecture: web servers & application serversDatabase systems like Oracle and MS-SQL ServerJava, AWS, Container technologiesDesigning for high availabilityCustomer facing experience, preferably in a Consulting or Professional Services capacityAbility to learn new technologies very quickly and rapidly adapt to changing technology landscapeConsultative approach to problem solvingBA degree in Computer Science or related field or relevant experience (advanced degree a plus) with 8-10 years of technical experience with a software companyNice to have:Experience in the following:Hardware sizingSystem interfaces: web services, message queuingDesigning for high-volume scalingSystem performance analysis and troubleshootingExperience within the Financial Services industry a plus (banking, brokerage, or insurance)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Actimize employs the industry’s most talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. You’ll be challenged, you’ll have fun and you’ll be part of highly respected organization.NICE Actimize is currently seeking a Solution Architect to come grow with us in a dynamic and challenging environment.Primary ResponsibilitiesCredibility: The Architect’s primary objective is to establish credibility for the Professional Services Group to the client.Design: Lead multiple concurrent projects where both strategy and good tactical decision making are key. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE Actimize is the world’s preeminent provider of Enterprise Financial Crimes Solutions to Financial Institutions across the globe. We’re relentless. NICE is proud to be an equal opportunity employer.
Software Engineer (.NET)
Company: NICE
Location: Other US Location
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We'd love to learn about what you've done so farA link to a post you wrote or an interesting presentation you’ve givenOpen-source projects you’ve created or contributed toAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE is looking for highly motivated Senior .NET Software Engineer to join Illuminate, our new AI product family.If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job you’ve been looking for! What you’ll be doing:Design and implement robust, large scale, distributed solutions as part of an enterprise level systemWork collaboratively with professional developers, system architects and product managers to deliver high quality technical solutions that satisfy business requirements and meet corporate architectural standardsImplement test driven development by using automatic testing infrastructure and provide full automatic test coverageParticipating in reviewing design and code for other team membersAct as a mentor for junior Engineers in the team.Adhere to Agile development principles, while following and improving all aspects of the scrum processSupporting customers and the support groups by analyzing and solving product issuesWhat you’ll need:A bachelor's degree in computer programming, computer science or equivalent from a leading institution3-6 years of hands-on experience developing server-side code (preferably in .NET)Strong object-oriented design and coding skillsExtensive experience in OOP principles, design patterns and best practicesExcellent software design capabilities, debugging skills, and problem-solving abilitiesExperience in multi–threading environmentsGreat testing skills, experience with Unit Testing frameworksAbility to work in a fast paced, experience working in Agile environmentGreat team player with excellent interpersonal skillsProven skills of leading end-to-end activitiesExperience with handling problem from production environmentGlobal mindset & great communication skills in EnglishFast learnerWould be very NICE if you have:Experience developing for Amazon Web ServicesExperience with JAVAExperience with C++Would be very NICE to see:If you have any of the below, we highly recommend adding them to your CV. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
Automation Engineer (Data Science)
Company: NICE
Location: Other US Location
Posted Sep 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Exposure to Finance/Fraud/ Anti Money Laundering (AML)Experience with Agile Development methodologies, user stories, acceptance criteria, feature prioritization, and defining product specificationsExperience with cloud-based delivery, SaaS, CI/CD, DevOps, and related cloud-based software development and delivery methodologiesJob DescriptionAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Exposure to PMML based deployment Skills around Data Manipulation and Data Pre-Processing, Experience on Extract, Transform Loading of dataExperience of dealing with large enterprise data sets.Experience in creating Test Strategy, Test Scenarios, and execution a mustStrong analytical and problem-solving skills Good communication skills (English)A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibilityOther preferred skillsExposure to Actimize Watch solutions. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.ResponsibilitiesResponsible for Setting up Cloud test environments for NICE Actimize products.Quality test Machine Leaning Analytical models on different environments and on defined set of criteria.Produce client facing quality reports on performance and data analysis.Validate results and provide constructive feedback to Data Scientists.Analyze Data and provide actionable insights for multiple customers.Support Data Science function on data preparation and data cleaning aspects.Translate the functional and non-functional requirement to test scenarios and test cases, regression casesAble to automate the test cases as feasible, using different toolsShould understand the various issues related to ML model development from data analysis, Model features importance and model performance to create test scenariosPropose best practices/standards.Experience: 2 to 5 YearsRequirements for the role:Good understanding of Python (must), PL/SQL (must), Scala is requiredExposure to Data Science and Machine Learning model development and deployment processGood understanding of JAR files creation and distribution techniques. Constantly. And we make an impact.
Senior Software Engineer (AWS, PHP, React)
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE provides the world’s No. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Software Engineer develops tests and maintains the CX software platform. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Software Engineer OR Mid-level Software Engineer (PHP, React, AWS)Location: Salt Lake City, UTThis position is ineligible for visa sponsorship. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: PHP, ReactDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on timeAttend meetings and training as required.Work with system analysis and product management for the successful completion of a project.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.3+ years experience in software developmentUnderstanding of front end development frameworks: React, Angular, Node.Advanced knowledge of HTML, CSS, and JavaScript.Experience in the following software languages: PHPExcellent communication skillsExcellent problem-solving skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesTeam PlayerDesire to work in a fast-paced environmentBonus Experience: Experience developing with SQL Server or equivalentExperience with TFS and Git/BitbucketAWS ExperienceExperience with/knowledge of agile development processTest automation experienceAbout the Team:The Digital First (DFO) team is responsible for designing, building and maintaining digital middleware services to integrate and unify digital channels within the contact center software platform. ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
Director, Sales, CE Americas
Company: NICE Ltd
Location: Remote
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Master's degree preferred.Required Experience12+ years combined sales experience.5+ years sales management experience.Demonstrated achievement in managing competing priorities.Strong Analytical and Financial skills.Demonstrated achievement in creating, building and leading a successful sales team.Comfortable and successful in a fast paced, growth-oriented company.Exceptional verbal and written communication skills.History of exceeding quotas.Excellent Customer facing skills.Preferred ExperienceExperience in Telecommunications or hosted software.Excellent skills in Excel, Word, and PowerPoint.High degree of influence management.Technical and operational knowledge.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. These goals include revenue, hiring and managed growth from the sales team. This position develops new sales strategies and teaches the assigned sales team to implement.Financial ResponsibilityEnsure leads are generated and turned into sales.Meet or exceed sales revenue goals for all software product lines.Major Functions/ResponsibilitySales goals by achieving or exceeding sales targets.Responsible for recruiting, hiring and firing for the department.Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.Prioritize, assign and manage department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.Sales Forecasting.Negotiate profitable contracts, terms and conditions.Develop unified messaging with lead generation team.Increase pipeline through demand generation and targeted campaigns.Manage/overcome prospect objections.Learn and maintain in-depth knowledge of NICE product lines.Create new revenue opportunities with focus on driving business to close in new and existing accounts.Train sales team on managing complex sales cycles.Build collaborative inside and field teams with strategies for sales execution.Assist with sale and closure of national house accounts.Develop, Coach, Mentor Sales Leadership team.Travel 50% min via air, car, rail, etc.Maintains valid driver’s license and vehicle insurance and registration.Follow the company Code of Ethics and policies and procedures at all times.Communicate in an effective and professional way with customers.Required EducationBachelors degree in Business Communication, Marketing or related field or equivalent work experience required. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Title: Sales Director (Mexico)Primary PurposeThe Sales Director leads a defined sales territory effort to meet the corporate sales goals. We’re relentless.
Lead Technical Account Manager
Company: NICE
Location: Other US Location
Posted Sep 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Partnering with other NICE CXOne employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, etc. Occasional on-call after-hours work may be required as needed by the customerRisk Identification/Risk mitigation skills – ability to identify, capture and mitigate risksAbility to travel 30% of the time, visiting customer sites and attending company meetings.Experience Preferred&8203;Superior in-depth knowledge of NICE CXOne products and associated technologies, especially those employed by assigned accountsGlobal Delivery, Implementation and Account managementExperience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.&8203;About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The training improves others' effectiveness and efficiencyExpert at turning failing or struggling accounts into successful accounts, and helping others in the team do the sameCan act as a backup for managers or other Enterprise Account Managers/Senior TAMs as neededFollow the company Code of Ethics and NICE CXOne policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CXOne.Required Education, Experience, and Specific Job Related Skill:Bachelor's degree (BS) in Business Management or related field or equivalent work experience required.Experience Required:10+ Customer account relationship management experience5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholdersTechnical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.Professional judgment and business savvy that is respected by leaders, co-workers, customers and partnersWork in a matrix-reporting environment, where direction and advice is received from several leadersAbility to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase contentSelf-Motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer issues and concernsWork largely during the customers' core business hours, with occasional extended hours as needed. Help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and servicesExemplify deep knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CXOne's resources, and share that knowledge with co-workersCommunicationArrange and conduct regular Service and Technology Reviews with proper customer and NICE CXOne stakeholdersDevelop and present compelling customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next stepsContributes to enterprise-level product strategy and direction by participating with the Product and Practice Specialist team to communicate enhancements and issues to Product Management and EngineeringEnsure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM systemAppropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction. Participation in these activities does not detract from the service, value, and outcomes provided to assigned accountsMentor TAMs at all levels and other peers as appropriate toward increased successFill advanced technical and process training needs, and provide that training to others without prompting or requirement from leadership. This may be required for accounts other than those assigned to youTactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's successCommunicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by NICE CXOneMake and meet all commitments, building trust with customers and help others to do the sameIdentify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and developmentEmploy an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustrationProvide high-value technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiencyEngages with Sales on new opportunities to ensure proper communication and coordinationReviews all Statements of work and BRDs to ensure that everyone is aligned and that delivery/timing is achievableLeadership Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvementAssist the team by taking ownership of escalations from other accounts in your area of expertise, exemplifying the effective handling of difficult situationsExemplify escalation prevention, resource engagement and communication when escalation occursProvide assistance and leadership in resolving complex issues across teams and throughout the companyDevelop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CXOne improve our performance and successPresent a professional image in communication, conduct, attitude and attireExemplify professionalism and leadership with customers, and helps peers to develop the same level of expertiseProfessionally and tactfully teaches proper process and methods that ensure customer service excellenceLead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the teamAdd value to the company by finding, recommending and leading important projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CXOne, with little management intervention. Working with the most skilled resources across the company, he/she will help our most strategic and large customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. Major Functions/Responsibilities:Account ManagementPartner with Sales and Sales Engineering during the final stages of the sales process to understand the opportunity, mitigate early identified risks and ensure a successful implementation timeline with aligned NICE CXOne resources.Be the assigned enterprise account's single point of contact and function as their professional advocate and relationship manager within NICE CXOne, ensuring fulfillment of contract deliverable's, SLA management, ongoing customer education and product enhancementDevelop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership)Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and servicesHold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their contact center and business, ensure that NICE CXOne's solutions meet their needs, assess training needs, share best practices, consistently increase their success, review project status, review and drive resolution of open issues, etc. ), ensure that proper resources are engaged to resolve all technical challenges/issues/cases/requests properly and within SLA targetsResponsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer baseProject ManagementWork with Project Managers to ensure that projects mesh well with the overall strategy and are implemented successfullyCoordinate all projects to ensure that they are all synchronized and completed as agreed (some projects will be managed by the Principal Technical Account Manager, however if the project is too big and would distract them from their overall work, they will engage Project Manager to drive the project)TechnicalExcellent triage and advanced troubleshooting skillsDemonstrate superior in-depth knowledge of NICE CXOne products and associated technologies, especially those employed by assigned accounts, with subject matter expertise in two or more technical areasExemplary expertise and knowledge in telecommunications, contact center, and related technologiesUtilize a deep understanding of each customer's environment to identify customer needs and implement solutions that will accelerate their success.