Jobs at OKX
18,494 open positions
Specialist, Fraud Risk Ops (Remote)
Company: OKX
Location: Remote
Posted Mar 12, 2024
<p>OKX is a worldleading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology OKX provides hundreds of token amp futures trading pairs to help traders to optimize their strategy We are also one of the top digital asset trading platforms by trading volume serving millions of users in over 100 countries OKX derivatives remains a topnotch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry We believe the blockchain technology will eliminate barriers to transactions increase the efficiency of transactions across society and eventually have a significant impact on the global economy We strive to make innovative achievements that change the world and never stop to improve on our customer experience<p> <p><strong>About the Team<strong><p> <p>This team is part of the Global Customer Service function where it is at the heart of managing and balancing risk and reward for our global platform We work closely with all our key stakeholders such as Compliance Product Customer Service Marketing Finance and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth<p> <p><strong>About the Opportunity<strong><p> <p>The successful candidate will have fraud amp risk experience in a global environment with proven track record of managing fraud risk operational teams Youll own the establishment of the fraud risk team in Kuala Lumpur Malaysia including recruitment establishing fraud processes policies and proceduresguidelines<p> <p>At your core youll thrive in a fastpaced collaborative processdriven environment and be able to adapt and adjust plans onthefly You must also have strong prioritization skills and willingness to roll up ones sleeves to get the job done Most importantly youll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies<p> <p><strong>What Youll Be Doing<strong><p> <ul><li>Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file<li> <li>Ensure confidentiality of all information collected during investigation<li> <li>Review customer transactions to identify fraudulent activities such as account take over friendly fraud identity theft and similar actsrisks<li> <li>Contact customer via phone andor email to validate the transactions activities and account information<li> <li>Resolve customer issues within the scope of existing service level agreements<li> <li>Investigate chargebacks fraud claims and provide analysis on loss trends Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud<li> <li>Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the companys risk and prepare a comprehensive investigation report for all cases<li> <li>Recommend antifraud processes for changing transaction patterns and trends<li> <li>Generate suspicious activity reports and risk management reports for Managers<li> <ul><p><br ><p><p><strong>What We Look For In You<strong><p> <ul><li>Minimum Degree in accounting finance business administration criminology or other disciplines<li> <li>2 4 years of relevant fraud investigation experience<li> <li>Fraud detectionrisk management experience in the banking financial andor fintech sector<li> <li>Strong ability to find fraud patterns trends and possess critical thinking skills<li> <li>Experience with different payment methods and platforms<li> <li>Ability to learn new technology tools quickly<li> <li>Willingly to work according to given shift schedule to support 24x7 operations<li> <li>Good communication skills in both verbal and written for English<li> <li>Experienced in customer service is a plus<li> <ul><p><br ><p><p><strong>Nice to Haves<strong><p> <ul><li>You either are already or are eager to become an expert in the blockchain and will understand how speculators traders digital asset exchanges blockchain money services businesses and financial institutions operate<li> <li>TrainingExperience in blockchain analytic tools eg Eliptic<li> <li>Experience working with teams across offices and time zones<li> <li>Fraud Risk Certification CIPFA is preferred or equivalent<li> <ul><p><strong>Why Join Us<strong><p> <ul><li>Competitive remuneration package Basic Salary + Yearly Bonuses<li> <li>Monthly Team Building<li> <li>Remote work arrangements<li> <li>Excellent prospects for growth and promotion we provide you with assistance opportunities for skill development mentoring and training programmes to help you succeed<li> <li>Employee engagement recognition and appreciation program<li> <li>Multinational working environment Advance your career by interacting with individuals from various backgrounds cultures and nations<li> <ul>
Affiliate BD Manager (Arabic Speaking)
Company: OKX
Location: Remote
Posted Mar 16, 2024
<div datapageid=IISVdayZzo2xNYxm9nNu5sdbs3g datadocxhasblockdata=false><b><strong>Who We Are<strong><b><br ><p>At OKX we believe our future is reshaped with technology Founded in 2017 OKX is one of the worlds leading cryptocurrency spot and derivatives exchanges OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 20 million users in over 180 regions globally OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto In addition to its worldclass DeFi exchange OKX serves its users with OKX Insights a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry With its extensive range of crypto products and services and unwavering commitment to innovation OKX vision is a world of financial access backed by blockchain and the power of decentralized finance<p> <p>We invest in our people as much as we invest in technology We are united by our engaging culture here we win as a team embrace changes and do the right thing We are committed to creating a friendly rewarding and diverse environment for OKers It doesnt matter where you come from here everyone feels valued respected and has the same opportunities to develop and thrive we want to bring out the best in you<p> <p><b><strong>About the Opportunity<strong><b><br ><p><p>The BD Manager is responsible for the overall affiliate growth strategy and execution for OKX in MENA working with our global team The BD Manager will proactively seek out and engage closely with potential MENA crypto partners influencers KOL Key Opinion Leaders for the purpose of user acquisition and expansion of the OKX platform in the region<p> <p> <p> <p><strong>What Youll Be Doing<strong><strong><strong><p> <ul><li datalist=bullet> <p>Proactively identify and develop affiliate KOL relationships for future business opportunities<p> <li> <li datalist=bullet> <p>Manage and enhance relationships with local crypto influencers being in contact with them frequently build partnerships with influencers for the purpose of user acquisition<p> <li> <li datalist=bullet> <p>Planning and execution of online and some offline marketing activities events and campaigns with influencers or media channels<p> <li> <li datalist=bullet> <p>Expand the user base and grow awareness of the OKX brand<p> <li> <li datalist=bullet> <p>Devise creative ways to identify potential affiliates and acquire users<p> <li> <ul><p> <p> <p><strong>What We Look For In You<strong><p> <ul><li datalist=bullet> <p>Solid experience in Cryptocurrency Finance FX or any related space with a track record in building large affiliate networks from start to finish<p> <li> <li datalist=bullet> <p>Experience in business development or affiliate management<p> <li> <li datalist=bullet> <p>Solid project management skills and the ability to manage multiple priorities and deadlines<p> <li> <li datalist=bullet> <p>Understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation<p> <li> <li datalist=bullet> <p>Fluent in English and Arabic is a MUST<p> <li> <ul><p> <p> <p><strong>Nice to Haves<strong><p> <ul><li datalist=bullet> <p>Bonus points if you have previously worked at a crypto exchange<p> <li> <li datalist=bullet> <p>Experience working across time zones and crosscultural teams<p> <li> <li datalist=bullet> <p>Passionate about blockchain technology and the crypto payments space<p> <li> <ul><p> <p> <p><strong>Perks amp Benefits <strong><p> <ul><li datalist=bullet> <p>Competitive total compensation<p> <li> <li datalist=bullet> <p>Training amp Development Reimbursement<p> <li> <li datalist=bullet> <p>PTO and company paid holiday<p> <li> <li datalist=bullet> <p>Employee Referral Bonus Program<p> <li> <li datalist=bullet> <p>More that we love to tell you along the process<p> <li> <ul><p><span>LIEH1<span><p> <div>
Principal Product Manager - Local Market Growth
Company: OKX
Location: South Bay
Posted Mar 17, 2024
<div datapageid=TQusddscJocP0cxMeRyu8hmNsyf datadocxhasblockdata=false> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false><b><strong>Who We Are<strong><b><br ><div> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false> <p>At OKX we believe the future will be reshaped by technology Founded in 2017 we are revolutionising world systems through our cuttingedge digital asset exchange Web3 portal and blockchain ecosystems We reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 50 million users in over 180 countries globally OKX empowers every individual to explore the world of Web3 With our extensive range of products and services and unwavering commitment to innovation OKX envisions a world of financial access backed by blockchain and the power of decentralized finance<p> <p> <p> <p>We are innovative in the way we think work and in the products we create We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities With more than 3000 employees around the world we believe embracing diversity and inclusion will spark the creation of longterm value for the industry Come Build the Future with Us now<p> <div> <div> <div> <p><b><strong>About the Opportunity<br ><strong><b><br ><p><div> <div datapageid=NhyGddI6Rou5q0xY1e1uckXqsfe datadocxhasblockdata=false> <div> <div datapageid=WhXcd1TVaoVAgwxpHLsuHbops0g datadocxhasblockdata=false> <p>We are looking for a energetic product manager to join our growing product team As the Principal Product Manager on onshore market growth you will focus on driving user growth for OKX onshore markets and help support users acquisition activation rentention amp reactivation Youll own the strategy roadmap and execution of key product initiatives focused on unlocking great user experiences based on data and insights Youll be responsible for customer onboarding retention product adoption advocacy and expansion goals You will design and guide userss journey in investing trading amp earning cryptos and help users expand their crypto holdings and usages youll drive decision making through quantitative results research and customer insights Youll be joining our growing product team to help define the future of our company and product If you are an entrepreneurial product leader who doesnt hesitate to propose bold ideas and roll up your sleeves to put them into action this role will be a great fit for you<p> <div> <div> <div> <div> <p><b><strong>What Youll Be Doing<strong><b><br ><p><div datapageid=NhyGddI6Rou5q0xY1e1uckXqsfe datadocxhasblockdata=false> <div datapageid=WhXcd1TVaoVAgwxpHLsuHbops0g datadocxhasblockdata=false> <ul><li datalist=bullet> <p>Own consumer experience across onboarding retention amp reactivation<p> <li> <li datalist=bullet> <p>Drive focused experimentation and continuous improvement rooted in data with outsized results against customer onboarding retention product adoption advocacy and expansion goals<p> <li> <li datalist=bullet> <p>Develop and optimize product and customer journeys based on user personas and user behavior segmentation insight to drive user engagement and revenue<p> <li> <li datalist=bullet> <p>Develop a user lifecycle strategy to drive product adoption and engagement<p> <li> <li datalist=bullet> <p>Work with crossfunctional team to define and deliver product roadmap<p> <li> <li datalist=bullet> <p>Collaborate with designers and engineers to develop detailed product specification<p> <li> <li datalist=bullet> <p>Drive global product launches and lead beta programs<p> <li> <li datalist=bullet> <p>Stay informed of the overall market landscape including competitors and potential partners<p> <li> <li datalist=bullet> <p>Monitor key product metrics and continuously improve them through ongoing product iteration<p> <li> <ul><div> <div> <p><b><strong>What We Look For In You<strong><b><br ><p><div datapageid=NhyGddI6Rou5q0xY1e1uckXqsfe datadocxhasblockdata=false> <div datapageid=WhXcd1TVaoVAgwxpHLsuHbops0g datadocxhasblockdata=false> <ul><li datalist=bullet> <p>Product Experience Leverage a minimum of 6 years of proven product management expertise to deliver highly successful products that meet and exceed business objectives<p> <li> <li datalist=bullet> <p>SelfDriven Initiative Fearlessly take initiative and get handson with the work required to achieve ambitious goals Showcase a selfdriven attitude and a commitment to achieving results<p> <li> <li datalist=bullet> <p>ZerotoOne Innovation Demonstrate a track record of successfully delivering on a strategy from ground up iterating based on realworld learnings and fostering innovation in product development<p> <li> <li datalist=bullet> <p>DataDriven DecisionMaking Utilize a strong ability to gather and interpret data transforming it into insightful narratives that inform strategic decisionmaking Independently leverage data to drive product enhancements and optimizations<p> <li> <li datalist=bullet> <p>Technical Proficiency Collaborate seamlessly with engineering teams actively contributing to the development of technical architecture for products Ensure alignment between product vision and technical execution<p> <li> <li datalist=bullet> <p>BusinessOriented Mindset Exhibit a passion for contributing to overall business success going beyond feature development Take ownership of user metrics and optimize business performance metrics demonstrating a keen interest in the Profit and Loss PnL dynamics of markets<p> <li> <li datalist=bullet> <p>Excellent Communication Translate highlevel strategy into clear and actionable plans for Product Development Engineering Design and Business Stakeholders Foster effective communication and collaboration across crossfunctional teams<p> <li> <li datalist=bullet> <p>Prioritization Skills Understand and assess tradeoffs between engineering design and scheduling Demonstrate an ability to prioritize effectively ensuring optimal outcomes for project success<p> <li> <li datalist=bullet> <p>Design and UX Sensibility Possess a discerning eye for good design and user experience recognizing the importance of aesthetics and functionality in creating compelling products<p> <li> <li datalist=bullet> <p>Educational Background Hold a BABS technical degree or equivalent providing a strong educational foundation that complements practical experience in product management<p> <li> <ul><p><b>Nice to have<strong><strong><b><br ><p><ul><li datalist=bullet> <p>Experience working on growth optimization onboarding retention<p> <li> <li datalist=bullet> <p>Experience working on consumerfacing products<p> <li> <li datalist=bullet> <p>Experience working in FinTech or Crypto Industry<p> <li> <li datalist=bullet> <p>Fluent in Mandarin and English<p> <li> <li datalist=bullet> <p>Passion for crypto and blockchain innovations<p> <li> <ul><div> <div> <div> <div datapageid=TQusddscJocP0cxMeRyu8hmNsyf datadocxhasblockdata=false> <div datapageid=DEN3dBjKEo4ivaxxJB5uMQ3ksGd datadocxhasblockdata=false> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false><b><strong>Perks amp Benefits <strong><b><br ><ul><li datalist=bullet> <p>Competitive total compensation package<p> <li> <li datalist=bullet> <p>LampD programs and Education subsidy for employees growth and development<p> <li> <li datalist=bullet> <p>Various team building programs and company events<p> <li> <li datalist=bullet> <p>Wellness and meal allowances<p> <li> <li datalist=bullet> <p>Comprehensive healthcare schemes for employees and dependants <p> <li> <li datalist=bullet> <p>More that we love to tell you along the process<p> <li> <ul><div> <p><b><strong>OKX Statement<strong><b><br ><p><p><span dataeleid=20>The<span> <span><span><span dataeleid=21>salary<span> <span><span><span dataeleid=22>range for this position is $17600000 to $28000000<span><span dataeleid=24> The salary offered depends on a variety of factors including jobrelated knowledge skills experience and market location In addition to the salary a performance bonus and longterm incentives may be provided as part of the compensation package as well as a full range of medical financial andor other benefits dependent on the position offered Applicants should apply via Okcoin and OKX internal or external careers site<span><p> <p> <p> <p>OKX is committed to equal employment opportunities regardless of race color genetic information creed religion sex sexual orientation gender identity lawful alien status national origin age marital status and nonjob related physical or mental disability or protected veteran status Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records<p> <div> <div>
Team Lead, Fraud Risk Operations (Remote)
Company: OKX
Location: Remote
Posted Mar 12, 2024
<p>OKX is a worldleading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology OKX provides hundreds of token amp futures trading pairs to help traders to optimize their strategy We are also one of the top digital asset trading platforms by trading volume serving millions of users in over 100 countries OKX derivatives remains a topnotch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry We believe the blockchain technology will eliminate barriers to transactions increase the efficiency of transactions across society and eventually have a significant impact on the global economy We strive to make innovative achievements that change the world and never stop to improve on our customer experience<p> <p><strong>About the Team<strong><p> <p>This team is part of the Global Customer Service function where it is at the heart of managing and balancing risk and reward for our global platform We work closely with all our key stakeholders such as Compliance Product Customer Service Marketing Finance and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth<p> <p><strong>About the Opportunity<strong><p> <p>The successful candidate will have fraud amp risk experience in a global environment with proven track record of managing fraud risk operational teams Youll own the establishment of the fraud risk team in Kuala Lumpur Malaysia including recruitment establishing fraud processes policies and proceduresguidelines<p> <p>At your core youll thrive in a fastpaced collaborative processdriven environment and be able to adapt and adjust plans onthefly You must also have strong prioritization skills and willingness to roll up ones sleeves to get the job done Most importantly youll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies<p> <p><strong>What Youll Be Doing<strong><p> <ul><li>Create the strategy to continuously build and mature our fraud risk operation team Manage the daytoday operational and capacity needs while handling and supporting escalation<li> <li>Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft friendly fraud social engineering elderly abuse bot attacks etc<li> <li>Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services<li> <li>Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies processes and procedures<li> <li>Maintain a team of highperforming investigators who can contribute to the overall fraud and loss mitigation initiatives<li> <li>Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform<li> <ul><p><br ><p><p><strong>What We Look For In You<strong><p> <ul><li>BABS degree<li> <li>8+ years of leadership experience in fraud risk management with a track record of being strategic analytical and operational execution oriented<li> <li>Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency<li> <li>Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards<li> <li>Ability to work collaboratively with a broad range of business functions with an emphasis on key business partners and senior management<li> <li>Ability to thrive in a fastpaced dynamic environment with the ability to adopt a roll up your sleeves and justdoit mindset and mentality<li> <li>Natural coach mentor and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies<li> <ul><p><br ><p><p><strong>Nice to Haves<strong><p> <ul><li>You either are already or are eager to become an expert in the blockchain and cryptocurrency landscape and will understand how speculators traders digital asset exchanges blockchain money services businesses and financial institutions operate<li> <li>Experience working in a disruptive technology successfully launching products ideally within FinTech eCommerce SaaS AdTech or Digital Wallet business experience<li> <li>Familiarity with product management processes and tools<li> <li>MBA preferred but not required<li> <li>Fraud Risk Certification CIPFA is preferred<li> <ul><p><strong>Why Join Us<strong><p> <ul><li>Competitive remuneration package Basic Salary + Yearly Bonuses<li> <li>Monthly Team Building<li> <li>Remote work arrangements<li> <li>Excellent prospects for growth and promotion we provide you with assistance opportunities for skill development mentoring and training programmes to help you succeed<li> <li>Employee engagement recognition and appreciation program<li> <li>Multinational working environment Advance your career by interacting with individuals from various backgrounds cultures and nations<li> <ul>
Growth Manager, MENA (Arabic Speaking)
Company: OKX
Location: Remote
Posted Mar 17, 2024
<div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <div> <div datapageid=AEW3d0Y2noLuIcxROuFubTLpsZd datadocxhasblockdata=false> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false><b><strong>Who We Are<strong><b><br ><p>At OKX we believe the future will be reshaped by technology Founded in 2017 we are revolutionising world systems through our cuttingedge digital asset exchange Web3 portal and blockchain ecosystems We reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 50 million users in over 180 countries globally OKX empowers every individual to explore the world of Web3 With our extensive range of products and services and unwavering commitment to innovation OKX envisions a world of financial access backed by blockchain and the power of decentralized finance<p> <p> <p> <p>We are innovative in the way we think work and in the products we create We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities With more than 3000 employees around the world we believe embracing diversity and inclusion will spark the creation of longterm value for the industry Come Build the Future with Us now<p> <p> <p> <div> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false><b><strong>About the Opportunity<strong><b><br ><div datapageid=NljLdUl8Hogf8exKvdPuYHOEsPe datadocxhasblockdata=false> <p>The Growth Manager MENA will be responsible for executing the growth strategies for OKX in the MENA region and assist with the overall growth planning<p> <p> <p> <div> <div datapageid=NljLdUl8Hogf8exKvdPuYHOEsPe datadocxhasblockdata=false><b><strong>What Youll Be Doing<strong><b><br ><ul><li datalist=bullet> <p>Execute and implement comprehensive growth strategies tailored to the MENA region focusing on market penetration and user base expansion grounded in meticulous data analysis to identify highleverage opportunities<p> <li> <li datalist=bullet> <p>Manage multichannel growth plans including and not limited to digital marketing content creation SEOASO campaigns social media and offline activation while leveraging data to inform product decisions and marketing messages ensuring they resonate with the target audience<p> <li> <li datalist=bullet> <p>Work on initiatives to improve the overall funnel from acquisition to retention and help drive overall revenue growth<p> <li> <li datalist=bullet> <p>Collaborate with different functions across the organization to achieve growth targets utilizing datadriven approaches to maximize results<p> <li> <li datalist=bullet> <p>Conduct market and user research to identify trends opportunities and challenges for OKX in MENA<p> <li> <li datalist=bullet> <p>Optimize spending across various channels to achieve growth targets using a rigorous datadriven approach to maximize ROI Implement testing frameworks experiment with growth hacks and analyze performance data to identify the most effective strategies<p> <li> <ul><p><b><strong>What We Look For In You <strong><b><br ><p><ul><li datalist=bullet> <p>Proven track record in developing and executing growth strategies for market penetration and user expansion<p> <li> <li datalist=bullet> <p>Expertise in multichannel marketing including digital SEOASO social media and offline activations<p> <li> <li datalist=bullet> <p>Skilled in utilizing testing frameworks growth hacks and performance analysis to optimize strategies<p> <li> <li datalist=bullet> <p>Demonstrated experience with data analysis and data mapping essential for identifying strategic growth opportunities and optimizing marketing efforts<p> <li> <li datalist=bullet> <p>Holistic Growth Vision beyond just acquisition you understand the importance of the entire user funnel from attracting new users to retaining them and boosting overall revenue growth<p> <li> <li datalist=bullet> <p>Previous experience in crypto space in MENA<p> <li> <li datalist=bullet> <p>Excellent communication skills fluency in English and Arabic is required<p> <li> <ul><div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false><b><strong>Perks amp Benefits <strong><b><br ><ul><li datalist=bullet> <p>Competitive total compensation package<p> <li> <li datalist=bullet> <p>LampD programs and Education subsidy for employees growth and development<p> <li> <li datalist=bullet> <p>Various team building programs and company events<p> <li> <li datalist=bullet> <p>More that we love to tell you along the process<p> <li> <ul><div datapageid=SPxkd4nTjoYMXUxdEcouDVTGsuh datadocxhasblockdata=false> <p>LIKW1<p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>
Institutional Business Development Manager / Associate (EMEA/CIS)
Company: OKX
Location: Remote
Posted Mar 14, 2024
<p><strong>Who We Are<strong><p> <p>At OKX we believe our future is reshaped with technology Founded in 2017 OKX is one of the worlds leading cryptocurrency spot and derivatives exchanges OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 20 million users in over 180 regions globally OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto In addition to its worldclass DeFi exchange OKX serves its users with OKX Insights a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry With its extensive range of crypto products and services and unwavering commitment to innovation OKX vision is a world of financial access backed by blockchain and the power of decentralized finance<p> <p>We invest in our people as much as we invest in technology We are united by our engaging culture here we win as a team embrace changes and do the right thing We are committed to creating a friendly rewarding and diverse environment for OKers It doesnt matter where you come from here everyone feels valued respected and has the same opportunities to develop and thrive we want to bring out the best in you<p> <div datapageid=BflIdYSiQoxHMLxXcAeuoVuRs9d datadocxhasblockdata=false> <p><strong>What Youll Be Doing<strong><p> <ul><li datalist=bullet> <p>Assist in operational day to day sales activities not limited to arranging sales calls setting up client meets managing teams calendar<p> <li> <li datalist=bullet> <p>Identify and drive institutional sales opportunities Build a healthy pipeline through sourcing and converting prospective opportunities from consulting educating planning to advisory with institutional clients in the EMEACIS region<p> <li> <li datalist=bullet> <p>Develop client profiling identify previous success cases and develop them into viable replicable efforts to repeat success and where marketing efforts should be channelled<p> <li> <li datalist=bullet> <p>Define and evaluate new revenue streams and opportunities with existing or new clients ie native cry<p> <li> <li datalist=bullet> <p>Close sales opportunities with particular focus on high revenue high impact value deals Cash OTC Derivatives Custody Lending VIP Loans Staking <p> <li> <li datalist=bullet> <p>Ensure prospects or new clients are good standing and will not introduce risk to the OKX business be it financial reputation regulatory or other<p> <li> <li datalist=bullet> <p>Preparation of proposals and presentations to the prospective clients<p> <li> <li datalist=bullet> <p>Negotiate contractual and commercial terms with legal teams<p> <li> <li datalist=bullet> <p>Conduct initial level of due diligence on prospects as required<p> <li> <li datalist=bullet> <p>Articulate client feedback and gaps in serviceproduct offerings to senior management teams and product related teams with suggested proposals<p> <li> <li datalist=bullet> <p>Act as the brand ambassador face of OKX for institutional clients in the region<p> <li> <li datalist=bullet> <p>Collaborate with marketing teams to smoothly execute sales campaigns in EMEACIS<p> <li> <ul><p><strong>What We Look For In You<strong><p> <ul><li datalist=bullet> <p>Demostrate passion and enthusiasm for crypto products with particular emphasis on our key offerings<p> <li> <li datalist=bullet> <p>Experienced sales professional with a proven track record of building prospect pipeline developing opportunities and closing deals<p> <li> <li datalist=bullet> <p>Ability to negotiate contractual and commercial terms Able to work with legal team on ensuring OKX interests are safeguarded<p> <li> <li datalist=bullet> <p>In depth knowledge of the institutional crypto landscape of the country<p> <li> <li datalist=bullet> <p>Well connected in the local institutional crypto community<p> <li> <li datalist=bullet> <p>Excellent communication amp interpersonal skills<p> <li> <li datalist=bullet> <p>Extensive knowledge in products that we offer for institutional clients Block Trading Derivatives such as PerpsFuturesOptionsMargin Cash OTC<p> <li> <li datalist=bullet> <p>Aware amp updated of the ever changing regulatory environment in crypto industry and the impactopportunities it can bring to the OKX business<p> <li> <li datalist=bullet> <p>Excellent in planning and skills to prioritize manage sales in a organized structured manner<p> <li> <li datalist=bullet> <p>Qualities that we are looking for Self motivated team player independent detail oriented organized problem solver<p> <li> <ul><p><strong>Nice to Haves<strong><p> <ul><li datalist=bullet> <p>Consistent sales track record<p> <li> <ul><div> <p><strong>Highlights of Perks and Benefits<strong><p> <ul><li>Competitive total compensation<li> <li>Training amp Development Reimbursement<li> <li>PTO and company paid holiday<li> <li>Employee Referral Bonus Program<li> <li>More that we love to tell you along the process<li> <ul>
Senior Agent, Customer Service (Dutch Speaker)
Company: OKX
Location: Europe
Posted Mar 17, 2024
<p>OKX is a worldleading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology OKX provides hundreds of token amp futures trading pairs to help traders to optimize their strategy We are also one of the top digital asset trading platforms by trading volume serving millions of users in over 100 countries OKX derivatives remains a topnotch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry We believe the blockchain technology will eliminate barriers to transactions increase the efficiency of transactions across society and eventually have a significant impact on the global economy We strive to make innovative achievements that change the world and never stop to improve on our customer experience<p> <p><strong>Key responsibilities<strong><p> <ul style=> <li style=>To undertake any tasks delegated by the Assistant ManagerManagerSupervisor and Overseas BJ team<li> <li style=>To identify areas for service and procedural improvement and make recommendations to the Assistant ManagerManager and Supervisor<li> <li style=>To participate fully in the team taking part in regular team meetings buzz sessions giving feedback and ideas to colleagues and to the Assistant Manager ManagerSupervisor<li> <li style=>To escalate any queries or unresolved issues to Level 2Supervisors and as advised by the operations management which cannot be completed within the agreed procedures<li> <li style=>To handle all inquiriesissues from global customers<li> <li style=>To handle complaints and feedback related to websites products platforms and services etc<li> <li style=>Strong people skills Ability to navigate difficult situations and stay calm under pressure<li> <li style=>Solutions mindset passion to find the right solution for Customer and resolve the issue overcoming obstacles good costefficient decision making<li> <li style=>Excellent time management ability to multitask to solve issue for Customers while managing time<li> <ul> <p><strong>Who you are<strong><p> <ul style=> <li style=>Excellent command of spoken and written English AND Dutch<li> <li style=>Strong customer service skills highly motivated teamplayer<li> <li style=>Knowledge of digital asset exchangetrading<li> <li style=>Demonstrated ability to motivate others and achieve results<li> <li style=>Fast typing skills at least 40 words per minute<li> <li style=>Basic computer knowledge MS Office MS Outlook and Internet Explorer and others applications like GA<li> <li style=>Call center customer servicerelated work experience is preferred<li> <li style=>Willing to work on shift rotation<li> <li style=>Diploma from college or above related to any major<li> <ul><img src=httpsremotivecomjobtrack1901468blankgifsource=publicapi alt=>
HRIS Expert
Company: OKX
Location: South Bay
Posted Mar 11, 2024
<div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <p><strong>Who We Are<br ><strong><p> <p><span>LIED1 LIHybrid<span><p> <div> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false> <div> <div datapageid=SEq1dGjAkowb6exGJPCu353WsHe datadocxhasblockdata=false> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false> <p>At OKX we believe the future will be reshaped by technology Founded in 2017 we are revolutionising world systems through our cuttingedge digital asset exchange Web3 portal and blockchain ecosystems We reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 50 million users in over 180 countries globally OKX empowers every individual to explore the world of Web3 With our extensive range of products and services and unwavering commitment to innovation OKX envisions a world of financial access backed by blockchain and the power of decentralized finance<p> <p> <p> <p>We are innovative in the way we think work and in the products we create We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities With more than 3000 employees around the world we believe embracing diversity and inclusion will spark the creation of longterm value for the industry Come Build the Future with Us now<p> <div> <p><b><strong>About the Opportunity<strong><b><br ><p><p>This role sits within the HR Shared Services Centre SSC HRIS team and reports to SSC lead The HRIS ExpertManager is responsible for managing and maintaining the HRIS system and tools and provides operational and technical support to endusers Heshe partners with stakeholders such as the Product amp Engineering team HR COEs HRBPs and HR operations teams globally to build and enhance system solutions in OK Groups inhouse built HRIS OKEngine The HRIS team strives to build OKEngine into a system that enables users to perform HR tasks in a seamless manner delivering an optimised user experience<p> <div> <div> <div> <div> <p> <p> <div> <div> <div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <p><span><strong>What Youll Be Doing<br ><strong><span><p> <div> <div> <div> <div> <div datapageid=SEq1dGjAkowb6exGJPCu353WsHe datadocxhasblockdata=false> <ul><li datalist=bullet> <p>Act as Project Manager and collaborate with assigned HR COEs to identify requirements for HRIS solutions<p> <li> <li datalist=bullet> <p>Maintain and administer the HRIS system ensuring data accuracy and system functionality<p> <li> <li datalist=bullet> <p>Responsible for system testing upgrades and implementation of new modules or features<p> <li> <li datalist=bullet> <p>Provide enduser training on HRIS functionalities<p> <li> <li datalist=bullet> <p>Troubleshoot and resolve user issues related to the HRIS system and tools<p> <li> <li datalist=bullet> <p>Generate monthly performance reports and insights by conducting analysis of data collected from our HR chatbot and HR ticketing system<p> <li> <ul><div> <div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false><b><span><strong>What We Look For In You<strong><span><b><br ><div datapageid=FdEVdI3xwoHOPpxqspguvLU2soh datadocxhasblockdata=false> <div datapageid=SEq1dGjAkowb6exGJPCu353WsHe datadocxhasblockdata=false> <ul><li datalist=bullet> <p>A Bachelors degree in a related field with relevant working experience in a fastpaced environment<p> <li> <li datalist=bullet> <p>Knowledge andor experience in key HRIS modules is needed to be successful in this role Candidates with prior experience building internal HRIS from scratch will be given priority<p> <li> <li datalist=bullet> <p>Proven success in leading complex HR projects<p> <li> <li datalist=bullet> <p>Strong problemsolving skills with a customer service mindset<p> <li> <li datalist=bullet> <p>Demonstrated ability to influence and collaborate well with crossfunctional teams to deliver stretched goals under tight timeline and resource constraints <p> <li> <li datalist=bullet> <p>Excellent communication skills in both written and verbal form are needed as there will be regular presentations briefingtraining for different teams and levels of the organisation<p> <li> <li datalist=bullet> <p>Fluency in both English and Chinese is required the latter is needed as there will be close partnership with the Product amp Engineering team based in Mainland China<p> <li> <ul><div> <div> <div> <div datapageid=doxusokjWsaOkSCIjzixAfRM3sd datadocxhasblockdata=false> <div> <div datapageid=PNNZdiw4Yo1ZOmx8btbucw8qsLG datadocxhasblockdata=false> <div datapageid=SEq1dGjAkowb6exGJPCu353WsHe datadocxhasblockdata=false> <div><b><strong>Perks amp Benefits <strong><b><br ><div datapageid=SEq1dGjAkowb6exGJPCu353WsHe datadocxhasblockdata=false> <ul><li datalist=bullet> <p>Competitive total compensation package<p> <li> <li datalist=bullet> <p>LampD programs and Education subsidy for employees growth and development<p> <li> <li datalist=bullet> <p>Various team building programs and company events<p> <li> <li datalist=bullet> <p>Wellness and meal allowances<p> <li> <li datalist=bullet>Comprehensive healthcare schemes for employees and dependents<li> <ul><div> <p><strong>OKX Statement<strong><p><div> <p>The salary range for this position is <strong>$174000 <strong>to<strong> $250000<strong> The salary offered depends on a variety of factors including jobrelated knowledge skills experience and market location In addition to the salary a performance bonus and longterm incentives may be provided as part of the compensation package as well as a full range of medical financial andor other benefits dependent on the position offered Applicants should apply via Okcoin and OKX internal or external careers site<p> <p> <p> <p>OKX is committed to equal employment opportunities regardless of race color genetic information creed religion sex sexual orientation gender identity lawful alien status national origin age marital status and nonjob related physical or mental disability or protected veteran status Pursuant to the San Francisco Fair Chance Ordinance we will consider employmentqualified applicants with arrest and conviction records<p> <div> <p><br ><p> <div> <div> <div> <div> <div> <div> <div> <div>
Arabic Language Manager, Localization
Company: OKX
Location: Remote
Posted Mar 14, 2024
<div datapageid=AEW3d0Y2noLuIcxROuFubTLpsZd datadocxhasblockdata=false> <div datapageid=HjHudRv3LoNFTmxeOcTu6xtjs7g datadocxhasblockdata=false> <div><br ><b><strong>Who We Are<strong><b><br ><p>At OKX we believe our future is reshaped with technology Founded in 2017 OKX is one of the worlds leading cryptocurrency spot and derivatives exchanges OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products solutions and trading tools on the market Trusted by more than 20 million users in over 180 regions globally OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto In addition to its worldclass DeFi exchange OKX serves its users with OKX Insights a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry With its extensive range of crypto products and services and unwavering commitment to innovation OKX vision is a world of financial access backed by blockchain and the power of decentralized finance<p> <p> <p> <p>We invest in our people as much as we invest in technology We are united by our engaging culture here we win as a team embrace changes and do the right thing We are committed to creating a friendly rewarding and diverse environment for OKers It doesnt matter where you come from here everyone feels valued respected and has the same opportunities to develop and thrive we want to bring out the best in you<p> <p><b><strong>About the Opportunity<strong><b><br ><p><div> <p>Were in search of a talented and experienced Arabic Language Manager to become part of our dynamic team In this role youll lead our efforts in localizing content for Arabicspeaking audiences ensuring our products offer exceptional localized experiences The position requires a strategic mind wellversed in localization best practices excellent communication abilities and a strong commitment to delivering superior localized user experiences worldwide<p> <div> <p><strong>What Youll Be Doing<strong><p> <div> <ul><li datalist=bullet> <p>Collaborate with localization managers to spearhead language quality initiatives conducting localization reviews and testing to pinpoint linguistic and functional discrepancies thereby ensuring the optimal local user experience<p> <li> <li datalist=bullet> <p>Lead localization projects from inception to completion ensuring timely delivery and quality outcomes This includes consistent communication and coordination with crossfunctional stakeholders such as the product team marketing team and external translation agencies to align on project goals and timelines<p> <li> <li datalist=bullet> <p>Serve as the champion for local customers by researching and gathering customer feedback on products and services Offer insights on UI UX and design for products and content to enhance the local user experience<p> <li> <li datalist=bullet> <p>Work in tandem with the vendor manager to assess language service providers delivering feedback training and managing the performance of these vendors to uphold highquality standards<p> <li> <li datalist=bullet> <p>Offer guidance and oversee the maintenance of translation assets ensuring their accuracy and relevance<p> <li> <li datalist=bullet> <p>Engage with crossfunctional teams to provide insights on local market potential identifying opportunities or threats and analyzing competitor activities by segmentcountry within the region to inform strategic decisions<p> <li> <li datalist=bullet> <p>Ensure that all localized content adheres to global brand guidelines while maintaining a unique brand tone of voice that appeals to the Arabic market This involves turning complex concepts into clear concise and compelling copy that drives conversion rates and enhances user engagement in the Arabicspeaking market<p> <li> <ul><p> <p> <p><strong>What We Look For In You<strong><p> <ul><li datalist=bullet> <p>Native fluency in Arabic and business proficiency in English<p> <li> <li datalist=bullet> <p>A BA or equivalent in a relevant field such as translation linguistics communications etc<p> <li> <li datalist=bullet> <p>Demonstrated experience in Arabic translation localization or Language Quality Assurance LQA with a proven track record of leading localization projects from inception to completion<p> <li> <li datalist=bullet> <p>Experience in conducting localization reviews testing and managing language quality initiatives to optimize the user experience for Arabicspeaking markets<p> <li> <li datalist=bullet> <p>Proficiency with localization tools and technologies including Translation Management Systems TMS and Content Management Systems CMS is essential for efficient project management and quality control<p> <li> <li datalist=bullet> <p>Experience in creative translation and transcreation with the ability to adapt content to fit the cultural context of the target audience<p> <li> <li datalist=bullet> <p>Strong collaboration skills to work effectively with crossfunctional teams including product marketing and external vendors<p> <li> <li datalist=bullet> <p>Ability to conduct market research gather customer feedback and provide insights on UIUX design to enhance the local user experience<p> <li> <li datalist=bullet> <p>Experience in assessing and selecting language service providers including providing feedback conducting training and managing vendor performance to ensure compliance with quality standards<p> <li> <ul><p> <p> <p><strong>Nice to Haves<strong><p> <ul><li datalist=bullet> <p>Ability to manage multiple priorities in a fastpaced work environment<p> <li> <li datalist=bullet> <p>Proficiency in one or more languages in addition to English<p> <li> <li datalist=bullet> <p>Knowledge of localization management<p> <li> <li datalist=bullet> <p>Actionoriented dedicated selfstarter<p> <li> <li datalist=bullet> <p>Passion for crypto and blockchain innovations<br ><p> <li> <ul><p><strong>Perks amp Benefits<strong><p> <p>Competitive total compensation<p> <p>Comprehensive insurance coverage for employees and their dependants<p> <div>More that we love to tell you along the process<br ><br ><p><span>LINN1<span> <br >LIREMOTE<span><span><p> <div> <div> <div>
Senior Agent, Customer Service (Russian Speaker)
Company: OKX
Location: Remote
Posted Mar 11, 2024
<p>OKX is a worldleading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology OKX provides hundreds of token amp futures trading pairs to help traders to optimize their strategy We are also one of the top digital asset trading platforms by trading volume serving millions of users in over 100 countries OKX derivatives remains a topnotch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry We believe the blockchain technology will eliminate barriers to transactions increase the efficiency of transactions across society and eventually have a significant impact on the global economy We strive to make innovative achievements that change the world and never stop to improve on our customer experience<p> <p><strong>About this job<strong><p> <p>Interacts with customers to address their inquiries and problems in realtime Quick responses through live chat and professional courteous customer service are among your duties Additionally following up on help requests usually requires email communication as part of your tasks<p> <p><strong>What Youll Be Doing<strong><p> <ul><li>Attending to all inquiriesissues from global customers on multiple channels including email chat voice and social media<li> <li>Liaising with both internal amp external stakeholder eg product managers amp the marketing team to handle complaints and feedback related to websites products platforms and services etc<li> <li>Maintaining a working knowledge of company products to effectively communicate with customers<li> <li>Creating and maintaining strong relationships with company partners and external stakeholders<li> <li>Escalate any queries or unresolved issues to Level 2Supervisors and as advised by the operations management which cannot be completed within the agreed procedures<li> <ul><p><strong>What We Look For In You<strong><p> <ul><li>A diploma in finance customer service or a related field<li> <li>A minimum of 2 years experience as a social media agent customer service or a similar role<li> <li>Excellent command of spoken and written English AND Russian<li> <li>Ability to work independently in a fastpaced environment<li> <li>Willingly to work according to given schedule to support 24x7 operations<li> <li>Strong people skills Ability to navigate difficult situations and stay calm under pressure<li> <li>Solutions mindset passion to find the right solution for Customer and resolve the issue overcoming obstacles good costefficient decision making<li> <li>Excellent time management ability to multitask to solve issue for Customers while managing time<li> <li>Quick learner ability to ramp up quickly and act on feedback constructively<li> <ul><p>Nice to Haves<p> <ul><li>Working knowledge of CRM tools such as Zendesk<li> <li>Familiar with cryptofinancetechnology industry<li> <li>Experience working with teams across global offices and time zones<li> <li>Basic computer knowledge MS Office MS Outlook and Internet Explorer and others applications like GA<li> <li>Call center customer servicerelated work experience is preferred<li> <ul><p>Why Join Us<p> <ul><li>Competitive remuneration package<li> <li>Yearly Bonus<li> <li><strong>Work remotely<strong><li> <li>Excellent prospects for growth and promotion we provide you with assistance opportunities for skill development mentoring and training programmes to help you succeed<li> <li>Employee engagement recognition and appreciation program<li> <li>Multinational working environment Advance your career by interacting with individuals from various backgrounds cultures and nations<li> <ul>
Senior Program Manager, Talent Development
Company: OKX
Location: South Bay
Posted Mar 17, 2024
OKX, a global digital asset exchange founded in 2017, is seeking a Talent Development Program Manager. The role involves designing, implementing, and managing talent development programs, aligning with company objectives. The manager will oversee talent strategy, onboarding, career development, evaluation, and stakeholder management. The ideal candidate should have exceptional communication skills, project management abilities, experience with learning and HR technologies, strong analytical skills, and at least 4 years of experience in designing people programs. A competitive compensation package, L&D programs, team building events, wellness allowances, and comprehensive healthcare schemes are offered. OKX is committed to equal employment opportunities.
Senior Agent, Customer Service (French Speaker)
Company: OKX
Location: Remote
Posted Mar 21, 2024
OKX is a globally recognized digital asset trading platform offering advanced financial services to millions of users in over 100 countries. The company provides hundreds of trading pairs and has a daily volume of approximately $10 billion. OKX is committed to improving customer experience and making innovative achievements in the blockchain industry. The job involves addressing customer inquiries and problems in real-time, liaising with internal and external stakeholders, and maintaining strong relationships with partners. The ideal candidate should have a diploma in finance or customer service, at least 2 years of experience in customer service, excellent English and French skills, and strong people skills. The company offers a competitive remuneration package, training and wellness subsidy, yearly bonus, remote work opportunities, and excellent prospects for growth and promotion.