Jobs at Peapod Digital Labs
847,882 open positions
Peapod Digital Labs, founded in 2018, has grown into a leading fintech innovator focused on AI‑driven payment solutions for online retailers. Its flagship open‑source toolkit, PayFlow, powers real‑time fraud detection and cross‑border checkout for over 3,000 merchants worldwide.
The company continually expands its engineering squad across backend, frontend, mobile, and data science disciplines. Candidates can expect to work in two‑week sprints, contribute to production‑grade APIs, and collaborate with product managers to iterate on user‑centric features. Remote work is supported with flexible hours and a culture of continuous learning.
Viewing Peapod Digital Labs listings on Job Transparency provides instant access to verified salary ranges, employee sentiment scores, and interview difficulty ratings. This transparency helps applicants gauge market competitiveness, negotiate confidently, and align career moves with long‑term growth.
Senior Backend Engineer - Grafana Ops, Alerting
Company: Grafana Labs
Location: Spain
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> This is a remote position We are looking for candidates in Spain only <strong> <p> <p> What we do <p> <p> The Grafana Alerting squad operates at the core of the Grafana opensource project <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomgrafanagrafana rel=noopener noreferrer nofollow target=blank> link <a> and our mission is to provide the most indepth way to let users manage their alerts The backendfocused team works closely with customers and the Grafana Cloud teams to make Alerting work onprem and at infinite scale in Cloud <p> <p> Our domain is quite large so to get an idea of the kind of work we do here are some projects we recently worked on <p> <ul> <li> <p> Build distributed systems to scale alert ingestion and delivery of Prometheusbased alerts <p> <li> <li> <p> Unify Alerting setup and delivery to work the same for Grafana and Prometheusbased alerts <p> <li> <li> <p> Build distributed systems to scale alert evaluation of Grafanamanaged alerts reaching over 500 evaluations per second in production <p> <li> <ul> <p> Grafana Alerting is trusted by major organizations worldwide monitoring essential medical devices and critical infrastructure We thrive on collective creativity and diverse perspectives every team member is encouraged to contribute ideas that shape our product into a dependable tool <p> <p> <strong> What will you be doing <strong> <p> <ul> <li> <p> Take an active role in influencing our roadmap and your own career objectives <p> <li> <li> <p> Work with your team to deliver new features then use the results to iterate and improve <p> <li> <li> <p> Drive projects from initial ideation all the way to operations once it is in the hands of customers <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Design build operate and maintain critical systems owning the reliability performance and availability <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <strong> What are we looking for in you <strong> <p> <ul> <li> <p> You are a motivated self starter with a bias towards action <p> <li> <li> <p> You are customer focused <p> <li> <li> <p> We build everything with our users in mind <p> <li> <li> <p> You have a passion for creating intuitive products that fit customers needs <p> <li> <li> <p> Pragmatism You are able to take on complex challenges and break them down to achieve short feedback loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Collaboration and communication The smallest unit we have is a team Youll be working with your teammates in a fully remote setup Good communication skills are a must <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Solid experience with at least one programming language We use Go but if you have familiarity with Python C C++ Rust or similar then that translates well <p> <li> <li> <p> Some experience with delivering projects from gathering requirements brainstorming ideas all the way to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Some experience with developing software that runs in the Cloud <em> or <em> some experience with systems engineering <p> <li> <li> <p> Experience writing clean robust and performant software that is easily maintained by others <p> <li> <ul> <p> <strong> Nice to haves <strong> <p> <ul> <li> <p> Experience working with Kubernetes <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles including oncall for your team at a previous employer or just using these tools on hobbyhomelab projects <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks or with the concept of infrastructure as code <p> <li> <ul> <p> In Spain the Base compensation range for this role is EUR 88627 EUR 106353 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Azure Support Engineer
Company: iLink Digital
Location: Washington DC
Posted Apr 26, 2024
iLink Systems is a global software solution provider and systems integrator that delivers next-generation technology solutions to help clients solve complex business challenges. The company specializes in Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, and more. iLink's unique offerings include over 60 pre-created frameworks designed to accelerate software development and implementation of business processes. The Azure Support Engineer role involves managing Azure services, troubleshooting incidents, maintaining platform stability, and ensuring security and compliance. The role requires a Bachelor's degree in Computer Science or related field, 3+ years of experience in cloud operations with Azure, and strong understanding of Cloud friendly OS systems administration and scripting languages.
Azure Databricks Administrator
Company: iLink Digital
Location: Washington DC
Posted Apr 26, 2024
iLink Systems is seeking an Azure Databricks Administrator with extensive experience in deploying applications on Azure Databricks platform. The role involves implementing, configuring, and maintaining various Microsoft Azure Databricks solutions, managing Databricks environments in line with security guidelines, and collaborating with DevOps team members to ensure high levels of performance, security, scalability, maintainability, reusability, and reliability. The ideal candidate should have solid scripting skills, experience in working with formal Change Control Systems, and a working knowledge of Azure Active Directory, Snowflake, and Azure Cloud components. iLink Systems offers competitive salaries, comprehensive insurance benefits, 401K with generous company match, paid vacation and personal leave, pre-paid commute options, employee referral bonuses, performance-based bonuses, flexible work options, fun culture, continuing education reimbursements, and in-house technology training.
Senior Partner Marketing Manager
Company: Grafana Labs
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> As the founding member of the Grafana Labs growing partner team you will work crossfunctionally to define and build the essential elements of a successful partner marketing program including go to market strategies processes campaigns templates documents and more Reporting directly to the CMO with a dotted line to the partner and corporate development executives you will have an impact across all partner types as you design and execute campaigns and projects at scale to drive new business and opportunities for the partner team <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Define and build the Grafana Labs partner marketing program <p> <ul> <li> <p> Working closely with the partner selling team craft campaigns messaging and templates that align with the Grafana Labs selling motion to drive new business and opportunities in the partner ecosystem <p> <li> <li> <p> Act as lead for all engagements pertaining to marketing with cloud service providers AWS and Google developing marketing plans and seeing through execution and managing deliverables <p> <li> <ul> <li> <li> <p> Collaborate across teams to deliver highly polished partner assets <p> <ul> <li> <p> Contribute to the curation of partner materials for demand generation programs enablement and communications <p> <li> <li> <p> Collaborate with communications teams to define strategies and best practices then deliver polished assets to drive success such as playbooks one pagers and parterfacing assets <p> <li> <ul> <li> <li> <p> Track and manage finances <p> <ul> <li> <p> Manage budget supporting the partner marketing programs and ensure effective management of funds across forecasting guidance and planning operational management and measurement of impact <p> <li> <ul> <li> <li> <p> Track and report on impact <p> <ul> <li> <p> Proactively track and provide updates on results of partner campaigns to key crossfunctional partners <p> <li> <li> <p> Measure report on and present return on investment metrics for partner programs and activities to key partners and leadership <p> <li> <ul> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Bachelors degree in business marketing communications or related field <p> <li> <li> <p> 10+ years of experience in marketingpartner marketing preferably in technology industry <p> <li> <li> <p> Willingness to travel ~30 globally <p> <li> <li> <p> Excellent written and verbal communication abilities and strong interpersonal skills <p> <li> <li> <p> Proficiency in partner finance nuances operational accounting and management <p> <li> <li> <p> Ability to grow into leadership position hiring and developing new talent for the team <p> <li> <li> <p> Willingness to learn and adapt to new marketing trends and technologies <p> <li> <li> <p> Proficiency in CRMs Splash partner portal management and maintenance a plus <p> <li> <ul> <p> <strong> What you will bring to the role <strong> <p> <ul> <li> <p> Experience building all of the supporting marketing elements for a partner program defining processes documenting guidelines building templates etc <p> <li> <li> <p> A strong understanding of a wide set of partner types cloud service providers global systems integrators reseller and technology partners and the nuances for each partner type and successful engagement strategies <p> <li> <li> <p> A positive attitude even in highpressure situations and an ability to work cross functionally within marketing and other functions to achieve goals <p> <li> <li> <p> Demonstrated analytical organizational and project management skills extreme attention to detail <p> <li> <li> <p> Ability to develop and maintain strong working relationships with internal stakeholders <p> <li> <li> <p> Experience with open source selling motion a plus <p> <li> <ul> <p> In the United States the OTE compensation range for this role is $168000 $202000 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed on our <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> careers page <a> <p><p>
Senior Backend Engineer - Grafana Ops, Alerting
Company: Grafana Labs
Location: Sweden
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> This is a remote position We are looking for candidates in Sweden only <strong> <p> <p> What we do <p> <p> The Grafana Alerting squad operates at the core of the Grafana opensource project <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomgrafanagrafana rel=noopener noreferrer nofollow target=blank> link <a> and our mission is to provide the most indepth way to let users manage their alerts The backendfocused team works closely with customers and the Grafana Cloud teams to make Alerting work onprem and at infinite scale in Cloud <p> <p> Our domain is quite large so to get an idea of the kind of work we do here are some projects we recently worked on <p> <ul> <li> <p> Build distributed systems to scale alert ingestion and delivery of Prometheusbased alerts <p> <li> <li> <p> Unify Alerting setup and delivery to work the same for Grafana and Prometheusbased alerts <p> <li> <li> <p> Build distributed systems to scale alert evaluation of Grafanamanaged alerts reaching over 500 evaluations per second in production <p> <li> <ul> <p> Grafana Alerting is trusted by major organizations worldwide monitoring essential medical devices and critical infrastructure We thrive on collective creativity and diverse perspectives every team member is encouraged to contribute ideas that shape our product into a dependable tool <p> <p> <strong> What will you be doing <strong> <p> <ul> <li> <p> Take an active role in influencing our roadmap and your own career objectives <p> <li> <li> <p> Work with your team to deliver new features then use the results to iterate and improve <p> <li> <li> <p> Drive projects from initial ideation all the way to operations once it is in the hands of customers <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Design build operate and maintain critical systems owning the reliability performance and availability <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <strong> What are we looking for in you <strong> <p> <ul> <li> <p> You are a motivated self starter with a bias towards action <p> <li> <li> <p> You are customer focused <p> <li> <li> <p> We build everything with our users in mind <p> <li> <li> <p> You have a passion for creating intuitive products that fit customers needs <p> <li> <li> <p> Pragmatism You are able to take on complex challenges and break them down to achieve short feedback loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Collaboration and communication The smallest unit we have is a team Youll be working with your teammates in a fully remote setup Good communication skills are a must <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Solid experience with at least one programming language We use Go but if you have familiarity with Python C C++ Rust or similar then that translates well <p> <li> <li> <p> Some experience with delivering projects from gathering requirements brainstorming ideas all the way to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Some experience with developing software that runs in the Cloud <em> or <em> some experience with systems engineering <p> <li> <li> <p> Experience writing clean robust and performant software that is easily maintained by others <p> <li> <ul> <p> <strong> Nice to haves <strong> <p> <ul> <li> <p> Experience working with Kubernetes <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles including oncall for your team at a previous employer or just using these tools on hobbyhomelab projects <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks or with the concept of infrastructure as code <p> <li> <ul> <p> In Sweden the Base compensation range for this role is SEK 836741 SEK 1004089 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Genesys Senior Technical Project Manager, Contact Centre Solutions
Company: TTEC Digital
Location: UK
Posted Apr 27, 2024
<div><span style=fontsize 11pt>At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive<span><div><div><br><div><div>As the Senior Project Manager working remotely in the UK you will be the customer focal point and responsible for management of technical system and solution implementations for TTEC customers including but not limited to the following project planning project management relationship building and the successful project delivery of the customer approved statement of work on time in scope and in budget The role will primarily focus on technical Contact Center solution implementations <div><div><br><div><div>This role will report to VP Account Management and due to the nature of the role travel to client site and some flexibility in working hours will be required <div><div><br><div><div><b>Responsibilities<b><div><div> Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes and international teams in TTECs global delivery organisation<div><div> Understanding the clients business needs and why the technology solution investment has been made<div><div> Effectively and appropriately communicate at all levels of the client and TTEC organization<div><div> Demonstrate professionalism and leadership in representing TTEC<div><div> Establish and nurture productive and satisfactory relationships with customers providing customerfocused and responsive support to their business needs<div><div> Act as the primary point of contact for the client for all projectrelated activities<div><div> Controlling and adapting to the varying situations that can develop throughout a project life cycle by demonstrating determination adherence to change and initiative<div><div> Able to present whiteboard and discuss the TTEC Project Implementation Methodology at a high level diligently follow the process when performing project management tasks and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to Project Management Office Leadership<div><div> Create and manage a formal project plan including Project Timeline Communication Plan Work Plan Task List Training Plan Test Plan Resource Allocation Schedule Project Change Management Plan and Risk Management Plan<div><div> Manage the execution of all components of approved project plan including coordination and management of all project deliverables and timeline regular communication of project progress including scope schedule and cost budget control and project cost reporting test and training plans documentation and approval of any changes to scope timeline or cost via the project change management process documentation and approval of completion of key project milestones and project acceptance ongoing risk assessment and vendor coordination<div><div> Maintain internal system and process updates<div><div> Ensure client stakeholder alignment and drive overall program customer satisfaction<div><div> Escalate project issues through the recommended escalation path<div><div> Be an active participant in organisational meetings including but not limited to department meetings business unit operational meetings lessons learned sessions etc<div><div> Train and mentor team members on the department processes and procedures and the Project Implementation Methodology<div><div> Contribute to Project Implementation Methodology templates and process<div><div><br><div><div><b>Requirements<b><div><div> Bachelors degree in Business MIS Computer Science Engineering Project Management or a related field Commensurate experience or certification without a degree may be considered<div><div> PMP Certification or active plan to achieve PMP Certification preferred<div><div> CSM Scrum Master Certification desired and required for Hybrid or Agile focused project teams<div><div> 5+ years project management experience preferably in a professional services environment working with multinational teams in onshoreoffshore project setups<div><div> 5+ years experience with deploying IT or business systems projects<div><div> Ability to build relationships collaborate problem solve negotiate drive and persuade while maintaining positive relationships with client stakeholders internal stakeholders and partners project team members and 3rd party partners<div><div> Experience with Contact Centre Cloud platform operation implementation and integration projects preferred<div><div> Experience working in a consulting services environment preferably in a project management role<div><div> Previous experience with supervising others within a team lead role is preferred<div><div> Solid knowledge of the Microsoft Suite of products including Project and Visio<div><div> Travel up to 40 required<div><div><br><div><div><br><div><div><br><div><div><br><div><div><br><div><div><br><div><div><b>About Us<b><div><div>TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world TTEC Holdings Inc is the parent company for both Digital and Engage When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage<div><div><br><div><div>We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries<div><div><br><div><div>TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity<div><div><br><div><div>Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications<div><div><br><div><div>LIRemote<div><div>LIEH1<div><img src=httpsremotivecomjobtrack1908869blankgifsource=publicapi alt=>
Content Marketing Strategist (Hybrid)
Company: Peapod Digital Labs
Location: Portland, ME
Posted Apr 27, 2024
Peapod Digital Labs, an Ahold Delhaize USA company, is seeking a Content Marketing Strategist. The role involves planning and overseeing content execution, identifying business goals, coordinating with team members, targeting audiences with SEO focus, and launching content campaigns. The strategist will measure results, recommend optimizations, and provide content performance analysis. Key responsibilities include formulating effective content marketing strategies for retail media, collaborating with marketing team members, creating content calendars, and producing content on retail media topics across various channels and formats. The ideal candidate should have a Bachelor's degree in Marketing, Communications, Business, or related field, 3-5 years of marketing communications experience, and a minimum of 2 years in content marketing strategy and planning. Creativity, self-motivation, strong oral and writing skills, and attention to detail are essential. Peapod Digital Labs is an equal opportunity employer offering comprehensive benefits and a commitment to diversity, equity, inclusion, and belonging.
Senior Backend Engineer - Grafana Ops, Alerting
Company: Grafana Labs
Location: Germany
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> This is a remote position We are looking for candidates in Germany only <strong> <p> <p> What we do <p> <p> The Grafana Alerting squad operates at the core of the Grafana opensource project <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomgrafanagrafana rel=noopener noreferrer nofollow target=blank> link <a> and our mission is to provide the most indepth way to let users manage their alerts The backendfocused team works closely with customers and the Grafana Cloud teams to make Alerting work onprem and at infinite scale in Cloud <p> <p> Our domain is quite large so to get an idea of the kind of work we do here are some projects we recently worked on <p> <ul> <li> <p> Build distributed systems to scale alert ingestion and delivery of Prometheusbased alerts <p> <li> <li> <p> Unify Alerting setup and delivery to work the same for Grafana and Prometheusbased alerts <p> <li> <li> <p> Build distributed systems to scale alert evaluation of Grafanamanaged alerts reaching over 500 evaluations per second in production <p> <li> <ul> <p> Grafana Alerting is trusted by major organizations worldwide monitoring essential medical devices and critical infrastructure We thrive on collective creativity and diverse perspectives every team member is encouraged to contribute ideas that shape our product into a dependable tool <p> <p> <strong> What will you be doing <strong> <p> <ul> <li> <p> Take an active role in influencing our roadmap and your own career objectives <p> <li> <li> <p> Work with your team to deliver new features then use the results to iterate and improve <p> <li> <li> <p> Drive projects from initial ideation all the way to operations once it is in the hands of customers <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Design build operate and maintain critical systems owning the reliability performance and availability <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <strong> What are we looking for in you <strong> <p> <ul> <li> <p> You are a motivated self starter with a bias towards action <p> <li> <li> <p> You are customer focused <p> <li> <li> <p> We build everything with our users in mind <p> <li> <li> <p> You have a passion for creating intuitive products that fit customers needs <p> <li> <li> <p> Pragmatism You are able to take on complex challenges and break them down to achieve short feedback loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Collaboration and communication The smallest unit we have is a team Youll be working with your teammates in a fully remote setup Good communication skills are a must <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Solid experience with at least one programming language We use Go but if you have familiarity with Python C C++ Rust or similar then that translates well <p> <li> <li> <p> Some experience with delivering projects from gathering requirements brainstorming ideas all the way to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Some experience with developing software that runs in the Cloud <em> or <em> some experience with systems engineering <p> <li> <li> <p> Experience writing clean robust and performant software that is easily maintained by others <p> <li> <ul> <p> <strong> Nice to haves <strong> <p> <ul> <li> <p> Experience working with Kubernetes <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles including oncall for your team at a previous employer or just using these tools on hobbyhomelab projects <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks or with the concept of infrastructure as code <p> <li> <ul> <p> In Germany the Base compensation range for this role is EUR 103412 EUR 124094 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are countryspecific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Documentation and Technical Writing Manager
Company: Grafana Labs
Location: Sweden
Posted Apr 26, 2024
<p class=jobDescription> <h2> Documentation amp Technical Writing Manager <h2> <p> <p> <h3> <strong> Grafana Labs <strong> <h3> <p> Grafana Labs provides an open and composable monitoring and observability platform built around Grafana the leading open source technology for dashboards and visualization There are more than 700000 active installations of Grafana around the globe monitoring everything from beehives to climate change in the Alps The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France Grafana Labs also helps companies including Bloomberg JPMorgan Chase and eBay manage their observability strategies with fullstack offerings that can be run fully managed with Grafana Cloud or selfmanaged with Grafana Enterprise Stack The Grafana stack has grown to include two other open source projects Grafana Loki for logs and Grafana Tempo for traces <p> <p> With the growth in the adoption of the Grafana stack as well as the expansion of Grafana Labs products and projects we are looking for a manager who can build the technical writing team and oversee the redesign and expansion of the documentation site so that we can better serve the users who come to our site seeking technical content about our projects and products <p> <p> Grafana Labs was founded in 2015 and has grown rapidly with over 300 international employees and offices in New York USA and Stockholm Sweden We are believers in the power of global distributed teams Talent is not limited by borders and great workplaces are made up of exceptional colleagues We are an ambitious hardworking and friendly team <p> <p> <strong> Make a difference <strong> <p> <p> Documentation is among the most critical and consumed content by users of Grafana As a Documentation and Technical Writing Manager at Grafana Labs you will be guiding the direction and enhancement of our documentation In this role youll manage a team of Technical Writers who develop documentation for developer audiences and interact with engineering and other internal and external groups to define team deliverables priorities and processes Youll also contribute to the writing and editing of the documentation and create process improvements <p> <p> <p> <p> We are looking for a Documentation and Technical Writing Manager who understands the documentation and technical writing needs of a fastgrowing company with both open source and commercial products In addition to helping manage a technical writing team to keep up with our fast pace of development you will also have an ownership role in improving our documentation site and working across the organization to identify documentation needs requests and prioritization You will help drive collaboration across teams responding to requests for a variety of tailored content that ensures our products are easy to learn and rapidly adopted <p> <p> <p> <p> <strong> Your specific impact <strong> <p> <ul> <li> <p> Understand the gaps in our current documentation and how to organize and scale content <p> <li> <li> <p> Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products <p> <li> <li> <p> Manage a team of technical writers <p> <li> <li> <p> Work with the technical writing management team and other stakeholders to support a collaborative intentional content strategy across content types including blogs and video <p> <li> <li> <p> Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation <p> <li> <li> <p> Support a transparent project management process to help internal stakeholders track significant updates to our documentation <p> <li> <li> <p> Promote an approach that focuses on results and supports worklife balance by helping to balance assignments across the team when workloads are uneven manage conflicting priorities and prevent overresourcing <p> <li> <ul> <p> <p> <p> <strong> What we think you will bring to the team <strong> <p> <ul> <li> <p> Experience leading and writing excellent documentation for developers in a dynamic fastpaced environment <p> <li> <li> <p> Experience interacting with engineering and other internal and external groups to define deliverables priorities and processes <p> <li> <li> <p> Playercoach mentality to engage with an international team <p> <li> <li> <p> Ability to quickly understand the organizations needs and develop a plan in response helping Technical Writers prioritize highpriority feature release work with other documentation usability and process improvements <p> <li> <ul> <p> <p> <p> <strong> Ideal candidate skills would include <strong> <p> <ul> <li> <p> Experience working remotely <p> <li> <li> <p> Experience working with the open source community <p> <li> <li> <p> Experience building relationships and advocating the craft with internal stakeholders <p> <li> <li> <p> Firstclass written verbal and interpersonal communication skills <p> <li> <li> <p> Experience working with docsascode with knowledge of Markdown Git GitHub and project management tools <p> <li> <ul> <p> In Sweden the base compensation range for this role is SEK 654251 SEK 785101 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Senior Manager, Communications
Company: dbt Labs
Location: Remote
Posted Apr 27, 2024
dbt Labs, a company specializing in analytics engineering, is seeking a Sr. Manager of Communications. The role involves overseeing external PR and internal communications, with responsibilities including creating an external communications strategy, driving tier 1 coverage, and establishing an internal communications program. The ideal candidate should have 10+ years of PR leadership experience, in-house PR experience, and a proven track record in a startup environment. dbt Labs offers competitive compensation, benefits, and an inclusive work environment.
Data Conversion Analyst
Company: iLink Digital
Location: Washington DC
Posted Apr 26, 2024
iLink Digital, a global software solution provider, is seeking a Data Conversion Analyst with 5+ years of experience. The role involves leading and managing the data conversion process, mentoring junior analysts, and collaborating with cross-functional teams. Key skills include experience with NoSQL, Cosmos, Mongo Databases, Azure Data Factory, SQL, Python, Java, ETL tools, data modeling, and data quality assurance. Benefits include competitive salaries, medical insurance, employee referral bonuses, performance-based bonuses, flexible work options, robust learning programs, and in-house technology training.
Senior Client Success Manager
Company: TTEC Digital
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> TTEC Digital is seeking a Senior Client Success Manager to join our Customer Success team This is a <strong> fully remote role <strong> <p> <p> <p> <p> The <strong> Senior Client Success Manager Sr CSM <strong> partners with an assigned portfolio of highvalue clients to create and maintain healthy strategic business relationships Senior CSMs are consultative account managers who demonstrate CX expertise and orchestrate and ensure the adoption of the right CX products services and strategies to help clients realize their outcome goals <p> <p> <p> <p> The <strong> Sr CSM <strong> is the clients advocate throughout the client lifecycle As the Sr CSM you work closely with your clients to identify business opportunitieschallenges and propose options relevant to TTEC Digital solutions You will build strong business relationships with your clients gaining insight into their industry business and operations while serving as a trusted advisor You will manage client escalations share key insights with clients on trends in the market and present opportunities to introduce new technology and services to meet the clients continuous business needs <p> <p> <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Develops and maintains strong relationships with assigned clients gaining insight into their industry business and operations and serving as a trusted advisor to key influencers andor decisionmakers <p> <li> <li> <p> Understand clients business drivers and success criteria to develop and advise on Client Success Plans <p> <li> <li> <p> Prescribes the adoption and use of product featuresfunctionality and services to achieve client outcome goals <p> <li> <li> <p> Collaborates with clients all levels to identify business challenges and develop recommended solutions through the promotion of CX offerings Works closely with Sales Engineers or Account Executives to structure solutions create account plans and identify other crossselling opportunities within TTEC Digital offerings to achieve identified performance and revenue goals <p> <li> <li> <p> Schedules and conducts regular client business reviews with key contacts covering updates within the clients business and key initiatives delivering product and feature updates on TTEC Digital offerings reviewing support performance success plan progress and other client concerns Involve others as appropriate <p> <li> <li> <p> Maintains high client retention and recurring revenue retention rates <p> <li> <li> <p> Achieves revenue growth targets from a portfolio of assigned clients <p> <li> <li> <p> Manages client satisfaction ensuring an exceptional client experience throughout the client lifecycle Creates and maintains referenceable and healthy clients <p> <li> <li> <p> Assesses client risk and implements risk mitigation plans <p> <li> <li> <p> Establishes and maintains executivelevel client relationships <p> <li> <li> <p> Recommends TTEC Digital engagements to help clients achieve maximum value realization <p> <li> <li> <p> Provides training and mentoring to less tenured CSMs <p> <li> <li> <p> Participates in the diagnosis and resolution of escalated client concerns Serves as the leadership focal point for communication of outcomes and troubleshooting in escalated situations <p> <li> <li> <p> Creates client proposals Statements of Work SOWs and Quotes for addon services software and hardware <p> <li> <li> <p> Maintains CRMtools content with new opportunities current account information and other business information <p> <li> <ul> <p> <p> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> Bachelors Degree in business technology or related field <p> <li> <li> <p> Minimum of 10 years experience in strategic account managementcustomer success management in a technical environment Experience with SaaScloud subscription models preferred <p> <li> <li> <p> Knowledge of CX technology services and consulting Contact CenterCRMMSFT Software Platforms <p> <li> <li> <p> Minimum of 5 years prior experience in a hightouch consultative selling environment <p> <li> <li> <p> Prior CX management or CX technology management experience is a plus <p> <li> <li> <p> Proven ability to provide an exceptional customer experience <p> <li> <li> <p> Demonstrated ability to build maintain and strengthen mutually beneficial business relationships <p> <li> <li> <p> Effective at establishing broad deep client relationships including executivelevelClevel relationships <p> <li> <li> <p> Demonstrated professionalism in business or social settings <p> <li> <li> <p> Excellent presentation skills <p> <li> <li> <p> General understanding of system hardwaresoftware workings with the ability to identify problems and remedies <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Ability to accommodate a flexible work schedule <p> <li> <li> <p> Proficient in Microsoft Office Suite Outlook Word Excel PowerPoint CRM tools <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $ 110K to $140K Actual compensation offers to a candidate may vary based on geographic location work experience education andor skill levels This position is eligible to participate in an annual incentive program <p> <li> <ul> <p> <strong> Benefits available to eligible employees include <strong> <p> <ul> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> $110000 $140000 a year <p> <p> LIJF1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world TTEC Holdings Inc is the parent company for both Digital and Engage When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage <p> <p> <p> <p> We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> <p> <p> LIRemoteUS <p><p>