Jobs at PointClickCare
156 open positions
(Canada) Sales Development Representative, Senior Care
Company: PointClickCare
Location: Remote
Posted Mar 20, 2024
<p>For more than 20 years PointClickCare has been the backbone of senior care Weve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform <p> <p><br ><p> <p>With Collective Medical amp Audacious Inquiry weve become the most expansive fullcontinuum care collaboration network offering care teams immediate pointofcare access to deep realtime insights at every stage of a patients journey<p> <p><br ><p> <p>For more information on PointClickCare please connect with us on Glassdoor and LinkedIn<p> <p><br ><p> <p><b>Meet the Role <b><p> <p>As a Sales Development Representative SDR you are responsible for building NewLogo and Install Base sales pipeline by attracting and qualifying prospects who are evaluating or considering electronic health record products and services You will directly impact the growth of our business by generating leads and collaborating on targeted campaigns to build and increase our customer base Our onboarding is topnotch you will receive best in class training on PointClickCare solutions the industry we serve and various salesmethodologies to ensure you are set up for success The SDR role is the entry position into our sales organization which will provide organizational bench strength for other sales roles within our organization <p> <p><br ><p> <p><b>Meet the Team <b><p> <p>You will report into the SDR Program Manager and youll be working alongside other SDRs and Account Executives AE to meet sales targets This team model allows for constant collaboration and the ability to share storiesbest practices In addition to having lots of support from your immediate team you will have a dedicated SDR Program Manager whose sole purpose is to set you up for success through coaching and mentorship The leadership style can be described in one word enablers The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next <p> <p><br ><p> <p><b>What youll be doing day to day <b><p> <p> You will be helping generate opportunities for both our NewLogo and InstallBase AEs <p> <p> Youll offer a strategic approach to territory planning account planning account cohorting and the prediscovery stage <p> <p> Youll engage with your assigned territory of prospects to understand their business uncover challenges generate interest and set up a discovery call with our AEs <p> <p> You will use our Customer Relationship Management CRM system to track progress schedule activities and document relevant information on prospective and current customers There are always new opportunities to contribute to the culture and business objectives of PointClickCare as well <p> <p> You will conduct indepth research and come up with strategic ways to increase wallet share within your assigned client list <p> <p> You will contribute to booking and revenue targets <p> <p> You are often the first point of contact with our prospects giving us the opportunity to establish a positive relationship and experience <p> <p> Responsible for the strategy and implementation of accountbased campaigns and tactics to drive pipeline from a key accounts list developed in collaboration with Account Executives and Marketing <p> <p> <p> <p><b>About You <b><p> <p> You are goal oriented driven and positive <p> <p> You have a passion for sales and learning what makes businesses tick <p> <p> You are resilient and dont let customer rejections slow you down <p> <p> You share the same passion as we do for the industry we serve <p> <p> You demonstrate exceptional verbal and written communication skills <p> <p> You demonstrate your accountability so you are reliable in delivering on what you commit to <p> <p> You are exceptional at building strong relationships at all levels <p> <p> You have strong organizational planning and prioritization skills <p> <p> You consistently strive to improve yourself and find ways to develop professionally <p> <p> You think outside the box and find creative solutions to problems <p> <p> You have some experience in entry level sales <p> <p> You hold a PostSecondary DegreeCollege Diploma <p> <p> You have some experience using CRM systems but is not a requirement ideally with Salesforce<p> <p><br ><p> <p>LIRemote LISG1 LIDNI<p> <p> <p><p>At PointClickCare base salary is one of the many components that make up our total rewards package The CAD base salary range for this position is $64000$72000 + bonus + benefits Our salary ranges are determined by job and level The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations Within the range individual compensation is determined by jobrelated skills and knowledge relevant experience including professional and lived experience andor work location Your recruiter can share more information about our total rewards package during the hiring process<p> <p><br ><p> <p>It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domesticcivil partnership status disability veteran status genetic information or any other basis protected by law PointClickCare welcomes and encourages applications from people with disabilities Accommodations are available upon request for candidates taking part in all aspects of the selection process Please contact recruitmentpointclickcarecom should you require any accommodations<p> <p><br ><p> <p>When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team recruitmentpointclickcarecom <p> <p><br ><p> <p>PointClickCare is committed to Information Security By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information<p> <p><p>
(US) Software Training Specialist
Company: PointClickCare
Location: Remote
Posted Mar 11, 2024
<p>For more than 20 years PointClickCare has been the backbone of senior care Weve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform <p> <p><br ><p> <p>With Collective Medical amp Audacious Inquiry weve become the most expansive fullcontinuum care collaboration network offering care teams immediate pointofcare access to deep realtime insights at every stage of a patients journey<p> <p><br ><p> <p>For more information on PointClickCare please connect with us on Glassdoor and LinkedIn<p> <p><br ><p> <p><b>Position Summary<b><p> <p><span>Do you enjoy training and teaching others Can you make explaining a new technology solution sound easy and exciting for endusers of different technical skills If so were looking for a candidate that loves working with customers and is passionate in helping them understand and learn software solutions that will help transform their daytoday workflows and practices <span><p> <p><span> <span><p> <p><span>As a member of the Professional Services Practice Delivery Team the <span><b>Software Training Specialist<b><span> is responsible for educating and training both new and existing customers to drive adoptionuse of PointClickCare solutions With your expertise and knowledge you will work with a diverse set of customers from small businesses to large enterprises who have varying technical skills Through a series of both online and inperson sessions when required you will facilitate learning to participants on how to best optimize and utilize our solutions aligned with their daytoday business practices Additionally you will work closely with the Implementation Team to plan schedule and deliver an exceptional customer experience<span><p> <p><span> <span><p> <p><span>The Software Training Specialist will report to the Senior Practice Manager <span><p> <p><b>Key Responsibilities<b> <p><ul><li>Prepare and deliver quality training to customers based on adult learning principles and best practices<li> <li>Determine individualized and group training plans that address specific business needs <li> <li>Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success <li> <li>Deliver train the trainer programs to support and enable end user customer training rollout including coaching and shadowing support<li> <li>Coordinate training sessions including scheduling of participants and other related resources<li> <li>Deliver online or onsite instructorled training using a variety of tools including online meeting and collaboration applications like Zoom WebEx and Microsoft Teams<li> <li>Conduct instructorled classroom training sessions for customers at company industry conferences or customer sites using a variety of instructional techniques or formats <li> <li>Promote and enable the use and adoption of online training courses to support ongoing enduser learning<li> <li>Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training <li> <li>Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum<li> <li>Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills<li> <li>In collaboration with the project team proactively anticipate identify and communicate issues risks escalations timelines and delays to ensure an exceptional customer experience and successful implementation<li> <li>Test pilot and document new professional services offerings<li> <li>Develop and maintain expertise and knowledge in multiple product offerings including the knowledge of the endtoend solution and product value outcomes<li> <ul><p><b>Required Experience<b> <p><ul><li>Postsecondary education preferred<li> <li>Previous clientfacing training experience preferably in the software industry<li> <li>Selfmotivated and enthusiastic with strong interpersonal skills<li> <li>Excellent communication skills both written and verbal particularly as it relates to explaining both simple and complex technical concepts to nontechnical users<li> <li>Strong understanding of adult learning conceptstheories training development techniques and best practices<li> <li>Strong software amp technology aptitude and literacy<li> <li>Excellent presentation skills<li> <li>Experience working on a multi resource project team balancing milestones and objectives efficiently and on time<li> <li>Experience conducting training sessions both inperson and remotely<li> <li>Experience with EHR software preferred<li> <li>Ability to thrive in a high paced complex team environment<li> <li>Proficiency with Microsoft Office suite of products and other teleconferencing solutions ie Zoom WebEx etc<li> <li>Ability to travel up to 20 of time<li> <ul><p> <p><p>LIJD1<p> <p>LIRemote<p> <p><br ><p> <p>It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domesticcivil partnership status disability veteran status genetic information or any other basis protected by law PointClickCare welcomes and encourages applications from people with disabilities Accommodations are available upon request for candidates taking part in all aspects of the selection process Please contact recruitmentpointclickcarecom should you require any accommodations<p> <p><br ><p> <p>When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team recruitmentpointclickcarecom <p> <p><br ><p> <p>PointClickCare is committed to Information Security By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information<p> <p><p>
(US) Customer Success Manager, Enterprise
Company: PointClickCare
Location: Remote
Posted Mar 10, 2024
PointClickCare, a leading senior care platform for over 20 years, has expanded its capabilities with Collective Medical & Audacious Inquiry. The company offers extensive care collaboration, providing real-time insights at every stage of a patient's journey. The Customer Success Manager role, reporting to the Director, is responsible for managing client relationships, driving engagement at the C-level, and ensuring optimal use of PointClickCare's solutions. Key responsibilities include building and expanding client relationships, understanding market segments, applying prescriptive approaches to value-based customer conversations, and facilitating Executive Business Reviews. The ideal candidate should possess a business consulting background, enterprise SaaS knowledge, and excellent communication skills.
(Canada) Sales Engineer, Senior Care
Company: PointClickCare
Location: Remote
Posted Mar 17, 2024
PointClickCare, a leading senior care platform for over 20 years, has expanded its capabilities with Collective Medical & Audacious Inquiry. They offer comprehensive care collaboration, providing real-time insights at every stage of a patient's journey. The Sales Engineer role involves presenting PointClickCare's products and solutions to prospects and customers, requiring experience in Long Term Care, software presentation, and EHR platforms. The company is committed to equal employment opportunities and information security.
(US) Sales Engineer, Senior Care
Company: PointClickCare
Location: Remote
Posted Mar 17, 2024
PointClickCare, a leading senior care platform for over 20 years, has partnered with Collective Medical & Audacious Inquiry to offer comprehensive care collaboration. The Sales Engineer role involves presenting PointClickCare's products and solutions to prospects and customers, requiring a financial/billing background, software presentation experience, and excellent communication skills. The position offers a competitive total rewards package, including base salary, commissions, equity, and benefits, with a US on-target earnings range of $122,000 - $138,000. PointClickCare is committed to equal employment opportunities and information security.
(Canada) Marketing Manager (1 year contract)
Company: PointClickCare
Location: Remote
Posted Mar 13, 2024
<p>For more than 20 years PointClickCare has been the backbone of senior care Weve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform <p> <p><br ><p> <p>With Collective Medical amp Audacious Inquiry weve become the most expansive fullcontinuum care collaboration network offering care teams immediate pointofcare access to deep realtime insights at every stage of a patients journey<p> <p><br ><p> <p>For more information on PointClickCare please connect with us on Glassdoor and LinkedIn<p> <p><br ><p> <p><b>Contract Duration<b><p> <p>1216 months<p> <p><br ><p> <p><b>Position Location<b><p> <p>Remote North America <p> <p><br ><p> <p><b>Position Summary<b><p> <p>PointClickCare is looking for an experienced B2B Marketing Manager to joining our growing SaaS healthcare technology company As a Marketing Manager you will own planning executing and measuring the performance of marketing campaigns for PointClickCare You will drive product demand through multiple channels including paid ads publications web email social and multiple onsite channels You will work closely with crossfunctional teams inclusive of Product Managers Marketers Content Strategies Senior Business Leaders and manage agency production <p> <p> <p> <p>A successful candidate will have excellent written and oral communication skills data driven analyses and insights strong interpersonal skills deep curiosity about how things work and a passion for building excellent value propositions and communication plans <p> <p><b>Key Responsibilities<b> <p><ul><li>Works across a dynamic ecosystem of stakeholders to develop execute and maintain highimpact multitouch campaigns inclusive of events that inspire consumers and drive engagement<li> <li>Creations of marketing campaign briefs for the agency to facilitate Provide clear communication on our goals and KPIs to ensure agency deliver results<li> <li>Manage campaign budget planning forecast and PO creation to ensure spend is tracked accurate and that we maintain our targeted cost per lead <li> <li>Responsible for consuming and leveraging Portfolio narratives to produce audiencecentric derivative content <li> <li>Seek out ways to utilize marketing automation to improve MQL to SQL process for higher lead quality<li> <li>Research and refine new marketing approaches to reach and engage key audiences such as accountbased marketing field marketing etc<li> <li>Regularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize<li> <li>Manage multiple projects and balancing contending priorities in a rapidly changing environment<li> <li>Provide clear consistent and frequent communication across stakeholders inclusive of campaign plans tactics goals and performance of campaigns<li> <ul><p><b>Required Experience<b> <p><ul><li>4+ years of B2B marketing experience<li> <li>Experience building executing and scaling crossfunctional programs or marketing campaigns from concept to completion<li> <li>Experience using data and metrics to measure Impact and determine improvements<li> <li>Experience with paid and owned and operated channels ie email onsite etc<li> <li>Experience presenting ideas to various levels of an organization to gain support for initiatives<li> <li>Experience with Excel or Salesforce data manipulation macros charts and pivot tables<li> <li>Proven success in developing and executing accountbased marketing campaigns to drive engagement and revenue <li> <ul><p> <p><p>LITW1<p> <p>LIRemote<p> <p><br ><p> <p>It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domesticcivil partnership status disability veteran status genetic information or any other basis protected by law PointClickCare welcomes and encourages applications from people with disabilities Accommodations are available upon request for candidates taking part in all aspects of the selection process Please contact recruitmentpointclickcarecom should you require any accommodations<p> <p><br ><p> <p>When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team recruitmentpointclickcarecom <p> <p><br ><p> <p>PointClickCare is committed to Information Security By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information<p> <p><p>
Sr. Customer Success Manager, Senior Living
Company: PointClickCare
Location: Remote
Posted Mar 21, 2024
PointClickCare, a leading senior care platform for over 20 years, has expanded its capabilities with Collective Medical & Audacious Inquiry. The company now offers a comprehensive, full-continuum care collaboration network, providing real-time insights to care teams. The Customer Success Manager – Senior Living role is responsible for managing client relationships, driving engagement at the C-level, and ensuring clients optimize PointClickCare's solutions. Key responsibilities include building and expanding client relationships, developing joint customer success plans, and acting as a trusted advisor. The ideal candidate should have a business consulting background, experience in healthcare sales/account management, and proficiency in data analysis. The role offers a competitive salary range of $115,000 - $134,000 + bonus + equity + benefits.
Senior Product Manager (Developer Program and Marketplace) (Canada)
Company: PointClickCare
Location: Remote
Posted Mar 20, 2024
PointClickCare, a leading senior care platform for over 20 years, is seeking a Senior Product Manager - Developer Program and Marketplace. The role involves defining and executing product strategies, prioritizing investments, and collaborating with cross-functional teams. Key responsibilities include understanding customer needs, contributing to company strategy, and engaging with various departments for successful product launches. The ideal candidate should have a Bachelor's degree, 5+ years of product management experience, and expertise in marketplaces, developer programs, or developer tools. Familiarity with healthcare technology is a plus.
Senior Account Executive, Acute & Payer - West Coast
Company: PointClickCare
Location: Remote
Posted Apr 09, 2024
PointClickCare, a leading senior care platform with over 20 years of experience, is seeking a Senior Account Executive for the West Coast region, primarily California. The role involves selling the PointClickCare platform to large health systems, helping them manage high-risk patient populations. The ideal candidate should have 5+ years of healthcare SaaS sales experience, strong communication skills, and a drive to grow in healthcare IT sales. The position requires extensive travel, up to 40%, and offers a competitive total rewards package, including base salary, commissions, equity, and benefits. The US on-target earnings range is $252,000 - $294,000.
Manager of Revenue Accounting (US)
Company: PointClickCare
Location: Remote
Posted Mar 17, 2024
PointClickCare, a leading senior care platform for over 20 years, has expanded its capabilities with Collective Medical and Audacious Inquiry, offering comprehensive care collaboration. The company is seeking a Manager of Revenue Accounting with a CPA designation, experience in SaaS environments, and knowledge of US GAAP. Key responsibilities include leading revenue accounting processes, implementing new products, partnering with business teams, and collaborating with the Finance team. The ideal candidate will have strong leadership skills, excellent communication, and the ability to work in a fast-paced environment.
(US) Project Manager, Acute & Payer
Company: PointClickCare
Location: Remote
Posted Mar 13, 2024
<p>For more than 20 years PointClickCare has been the backbone of senior care Weve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform <p> <p><br ><p> <p>With Collective Medical amp Audacious Inquiry weve become the most expansive fullcontinuum care collaboration network offering care teams immediate pointofcare access to deep realtime insights at every stage of a patients journey<p> <p><br ><p> <p>For more information on PointClickCare please connect with us on Glassdoor and LinkedIn<p> <p><br ><p> <p><span>Reporting to the leadership team of Professional Services the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes The Project Manager works closely with the internal and external stakeholders to understand the business requirements of the customer Leveraging a team of Services Delivery staff and customer stakeholders they drive the implementation of software solutions As an informal leader of the delivery team they act as primary contact for internal and external stakeholders providing project status reporting expense management risk identification and mitigation as well as aligning customer acceptance of deliverables<span><p> <p><b>Key Responsibilities<b> <p><ul><li>Analyzes scope creates project plan manages monitors and controls multiple externally facing customer implementations of our software Executes the project budget team resources communications and project plans to deliver on time on budget and within scope<li> <li>Anticipate and address barriers to project success Identify and resolve risks and issues in a timely manner Escalate concerns to the project team and senior management when appropriate<li> <li>Acting as primary interface to client business units during all phases of the project Leads formal presentations to internal and external stakeholders in a clear concise and explicit manner<li> <li>Executes established SOPs and administrative responsibilities within expected timeframes Influences impacts of project deliverables to financials revenue recognitionA strong understanding of business acumen is required for change management purposes<li> <li>Leads portfolio of midsized projects with some complexity Collaborate with project team to meet customers objectives and desired outcomes while delivering a quality customer experience<li> <ul><p><b>Minimum Qualifications<b> <p><ul><li>Previous experience with Project Management including Scope Financial Schedule Management Risk Mitigation Change Management and 360 Communication<li> <li>Strong leadership and relationship building capabilities with ability to negotiate with and influence others to drive successful project outcomes Ability to engage in difficult conversations about project dynamics<li> <li>Team management skills aligning project resources to complete the scope of the engagement with excellent customer experience<li> <li>Strong adaptability skills for changing customer landscapes industry trends and seeing each customer engagement as an opportunity to deliver quality services <li> <ul><p><b>Preferred Qualifications<b> <p><ul><li>Previous healthcare software deployment experience<li> <li>PMP or Prince II designation an asset<li> <li>Postsecondary education in business or technology related field <li> <ul><p><b>Travel<b> <p><ul><li>030 of the time<li> <ul><p> <p><p>It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domesticcivil partnership status disability veteran status genetic information or any other basis protected by law PointClickCare welcomes and encourages applications from people with disabilities Accommodations are available upon request for candidates taking part in all aspects of the selection process Please contact recruitmentpointclickcarecom should you require any accommodations<p> <p><br ><p> <p>When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team recruitmentpointclickcarecom <p> <p><br ><p> <p>PointClickCare is committed to Information Security By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information<p> <p><p>
(US) Sales Development Representative, Senior Care
Company: PointClickCare
Location: Remote
Posted Mar 20, 2024
PointClickCare, a leading senior care platform for over 20 years, is seeking a Sales Development Representative. The role involves generating leads, qualifying prospects, and contributing to sales targets. The SDR will work alongside other SDRs and Account Executives, receiving top-notch training and mentorship. The ideal candidate is goal-oriented, resilient, and passionate about sales and the industry. They should have strong communication skills, organizational abilities, and some sales experience. The base salary range is $69,000 - $78,000, with potential for bonus and benefits.