Jobs at Shield AI
990,027 open positions
Shield AI transforms autonomous flight with AI‑driven UAVs, most notably the Hummingbird platform that blends computer vision, SLAM, and real‑time decision‑making to enable pilots to focus on mission strategy.
Hiring focuses on software engineers, data scientists, robotics and hardware developers, cybersecurity specialists, program managers, and operations staff. Applicants face system‑design challenges, algorithmic puzzles, and domain knowledge in aviation and defense regulations, and can expect rapid iteration cycles and cross‑functional teamwork.
Job Transparency’s transparent salary ranges, employee sentiment scores, and benefits insights let candidates compare Shield AI offers against industry norms, assess team culture, and prioritize roles that match career ambitions.
Developer Lead
Company: Arkansas Blue Cross and Blue Shield
Location: Little Rock, AR
Posted Apr 25, 2024
Arkansas Blue Cross and Blue Shield is hiring a Developer Lead for remote positions in specific states. The role involves leading teams in developing, documenting, and implementing business requirements for enterprise solutions. The ideal candidate should have a Bachelor's degree in a relevant field or equivalent experience, along with a minimum of seven years of experience in data gathering, program logic development, coding, testing, and documentation. Key skills include Ab Initio, Active Listening, API Development, IBM InfoSphere MDM, IBM WebSphere, Java, Mentoring, Mobile Device Management (MDM), Multitasking, Red Hat Enterprise Linux (RHEL), Scripting, Strong analytical and problem-solving skills, Structured Query Language (SQL), UNIX AIX. The position requires ensuring security and confidentiality of records and adhering to segregation of duties guidelines.
Integrity Operations Specialist
Company: Stability AI
Location: Remote
Posted Apr 25, 2024
<p><strong>About Stability <strong><p> <p>Stability AI is a community and mission driven open artificial intelligence company that cares deeply about realworld implications and applications Our most considerable advances grow from our diversity in working across multiple teams and disciplines We are unafraid to go against established norms and explore creativity We are motivated to generate breakthrough ideas and convert them into tangible solutions Our vibrant communities consist of experts leaders and partners across the globe who are developing cuttingedge open AI models for Image Language Audio Video 3D and Biology<p> <p><strong>About the Role <strong><p> <p>Our Product Integrity Operations team is responsible for ensuring we are complying with responsible AI laws and regulations enforcing our Acceptable Use Policy AUP and Terms of Service and performing related red team testing of our models and safeguards As an Integrity Operations Specialist you will be reviewing user activity on our platform and the use of our various models to determine if policy violative actions are occurring You will also be performing red team testing of our models and safeguards and helping address safety issues before those models are finalized and shipped You will work closely with internal teams product engineering legal etc and external organizations globally to prevent bad actors from misusing our products and services The ideal candidate is comfortable with technology and has experience working in fraud abuse or similar investigative work and is comfortable working at a fast pace on a variety of tasks Please note that this role may involve exposure to explicit content and topics including those of a sexual violent or psychologically disturbing nature<p> <p><strong>Responsibilities<strong><p> <ul><li>Perform reviews of user activity ensuring consistent and accurate action is taken related to user activity on our platform <li> <li>Conduct Red Teaming exercises developing and executing offensive tactics and techniques to identify and exploit new models vulnerabilities<li> <ul><p><strong>Respond to concerns related to our products while also conducting root cause analysis to prevent recurrence of confirmed violative incidents <strong><p> <ul><li>Adhere to metrics and KPIs related to workflow volume response times accuracy and overall operational effectiveness providing data and contentdriven insights<li> <li>Stay current on industry best practices for trust and safety enforcement programs and develop skills and understand new technologies<li> <li>Partner with internal and external stakeholders in identifying best practices new approaches and providing thought leadership for AI safety operational practices <li> <ul><p><strong>Qualifications<strong><p> <ul><li>3+ years experience working in Trust amp Safety Fraud Abuse Prevention or similar investigative roles preferably in the technology industry <li> <li>Solid understanding of bad actor adversarial behavior and abuse prevention mechanisms<li> <li>Basic SQL and Python programming skills <li> <li>Analyze large volumes of transactional and user data to identify suspicious patterns or behaviors Recommend controls when identifying exceptions or trends <li> <li>Highly organized and able to manage competing priorities in timesensitive situations<li> <li>Experience working in fast paced environments where you have had to adapt to rapid changes navigate ambiguity and take ownership for solving any problems that arise <li> <li>Experience handling highly sensitive topics and customer concerns<li> <li>Experience collaborating with crossfunctional teams including legal compliance product and engineering<li> <li>Excellent written and verbal communication skills<li> <li>A true passion for AI<li> <ul>
Associate Technical Support Engineer
Company: Spot AI
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <h1> <strong> Who We Are <strong> <h1> <p> Founded in 2018 by engineers from Stanford Cisco Meraki and Samsara Spot AI is the fastest growing Video Intelligence company in the US We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer smarter organizations In the process were disrupting video security to create a new category of Video Intelligence <p> <p> We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals ranging from local businesses to Fortune 500s Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX ExtraSpace Storage WineDirect YMCA and Veg Fresh Farms <p> <p> Weve <a class=fontbold underline fontbold underline fontbold underline href=httpswwwspotaipostspotaicloses40millionseriesbtotransformdatafromtheworldsbillionbusinesscamerasintovideointelligence rel=noopener noreferrer nofollow target=blank> raised $40M Series B financing <a> to continue to transform how organizations use their video footage Were backed by Scale Venture Partners Redpoint Ventures Bessemer Venture Partners StepStone Group and MVP Ventures <p> <h1> <strong> Who You Are <strong> <h1> <p> You are a problem solver You enjoy working closely with customers and crossfunctionally with Product Engineering Customer Success and other teams to resolve customer issues and shape product and process You have strong written communication skills as much of your communication will be over email You have a high degree of attention to detail and pride yourself on accuracy You enjoy autonomous work while also getting energy from being part of an inclusive and collaborative team and you are excited about the emerging and evolving video intelligence market Expectations are to close approximately 7 tickets daily and more as experience is gained <p> <h1> <strong> What Excites You <strong> <h1> <ul> <li> <p> Providing worldclass customer service for an innovative Video Intelligence company <p> <li> <li> <p> Identifying prioritizing diagnosing and solving technical problems for customers across the stack network appliance and application layers <p> <li> <li> <p> Collaborating closely with Product Engineering Customer Success and other crossfunctional peers to resolve customer issues enhance support processes and tooling and helping to shape the direction of the product and the company <p> <li> <li> <p> Iterating and improving on existing support processes and internal documentation to help scale up the organization <p> <li> <li> <p> Contributing to indepth customer facing Knowledge Base articles and other resources to help customers better use the product solve common problems and learn more about our technology <p> <li> <ul> <h1> <strong> What Gets Our Attention <strong> <h1> <ul> <li> <p> At least 1 year of professional experience in technical support or a similar role in a high tech environment Salesforce experience is a plus but not required <p> <li> <li> <p> Customer service mindset and attention to detail <p> <li> <li> <p> Knowledge of IP video technologies and protocols camera ingest FFmpeg video compression andor familiarity with Linux terminal and file system <p> <li> <li> <p> Knowledge of fundamental networking A+ and network+ certified CCNA preferred or at least one year of professional experience in midrange or enterprise networks <p> <li> <li> <p> Experience supporting or testing LANs VLANs WLANs VPNs NAT traversal andor DHCP servers <p> <li> <li> <p> Ability to break down technical problems into steps to help customers and internal teams solve these problems <p> <li> <li> <p> Familiarity with log analysis and debugging <p> <li> <li> <p> Great documentation skills and familiarity with creating and maintaining Knowledge Base articles <p> <li> <ul> <h1> <strong> Whats In It For You <strong> <h1> <ul> <li> <p> Base Salary Range $70000 $80000 annually Offered salary will be based on the offered candidates demonstrated attributes and competencies related to the role as well as the offered candidates geographical location within the United States Your recruiting partner can share more details about the compensation range as it relates to your geography once your interview process has begun <p> <li> <li> <p> Generous early stage equity <p> <li> <li> <p> Medical dental and vision plan options <p> <li> <li> <p> 401K with Employer Match <p> <li> <li> <p> Flexible and supportive time off practices including selfmanaged PTO and a generous new parent leave policy <p> <li> <li> <p> Learning and Development Opportunities <p> <li> <li> <p> Remote work flexibility including a stipend to setup your ideal home office <p> <li> <ul> <p> <strong> Please note While we will consider candidates who are based anywhere in the US this position requires applicants to be available to work remotely from 900 AM to 600 PM Pacific Standard Time <strong> <p> <h1> <strong> What We Value <strong> <h1> <p> We operate under a trio of company values <p> <ul> <li> <p> Customer First Always We are relentlessly curious about our customers goals and seek the simplest solutions to solve their problems <p> <li> <li> <p> Own Your Outcomes We bias towards action move fast and iterate Everyone on our team is empowered to make decisions <p> <li> <li> <p> Its a team effort We help each other succeed We leverage each others strengths to accomplish big goals together <p> <li> <ul> <p> And we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish no matter who they are As an equal opportunity employer we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status <p> <p> <p> <p> Come join our journey <p><p>
Sanctuary AI - Software Engineer - Robotics Simulation
Company: Sanctuary AI
Location: Vancouver, BC, Canada
Posted Apr 25, 2024
Job listing for a Software Engineer position in Robotics Simulation at Sanctuary AI, located in Vancouver, BC, Canada, posted on April 25.
Senior Financial Analyst, Revenue
Company: Vectra AI
Location: South Bay
Posted Apr 26, 2024
<div> <p>Vectra® is the leader in AIdriven threat detection and response for hybrid and multicloud enterprises<p> <p>The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyberattacks With 35 patents in AIdriven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers For more information visit wwwvectraai<span> <span><p> <div> <p>Vectra is seeking a Senior Financial Analyst to support our corporate finance team and corporate functions focusing on Revenue and Gross Margin Reporting to the Director Corporate Finance this role will partner closely with the rest of the FPampA team as well as Revenue contributing organizations We are looking for a handson contributor that is highly quantitative and analytical but also possesses the ability to collaborate and influence decisions with business partners and crossfunctional teams This is a highly visible finance position with the opportunity to work with Clevel executives including the CFO CPO and CEO This is a fantastic opportunity to join a rapidly growing company in a role that will have significant impact on strategic planning and decision making at Vectra<p> <p><strong>Responsibilities<strong><p> <ul><li>Assist with long range planning cycle for the company including the annual plan quarterly and monthly forecast updates<li> <li>Assist with planning and forecasting efforts for Revenue and Gross Margin including long range plan annual financial plan and monthly forecasts<li> <li>Develop financial models that reflect a coordinated approach between Corporate and functional initiatives investment priorities and efficiency goals<li> <li>Deliver analysis and reporting of the business financial results including variances to plan ensuring key issues risks and business drivers are understood and highlighted<li> <li>Analyze key performance indicators financial trends and develop key insights and recommendations<li> <li>Build strong collaborative relationships with key stakeholders to drive operational efficiency<li> <li>Perform adhoc analysis as needed and present findings to senior management<li> <ul><p><strong>Ideal candidates will have<strong><p> <ul><li>46 years of progressive finance experience working in highgrowth environments preferably in a SaaS company<li> <li>Outstanding interpersonal and communication skills written and verbal and proven experience in developing collaborative working relationships with diverse teams<li> <li>Corporate FPampA experience required Revenue and Margin experience preferred<li> <li>Experience consolidating financial results within financial planning tools required experience using Adaptive Planning highly preferred<li> <li>Prior Tableau or Power BI visualization experience preferred<li> <li>Forwardthinking mindset determined to implement analytics and KPIs to measure and report company performance<li> <li>Advanced financial modeling capabilities in Excel and proficiency in PowerPoint<li> <li>Strong analytical and problem solving skills with extreme attention to detail<li> <li>Bachelors degree in Accounting Finance Economics Business or related field required advanced degree preferred<li> <ul><div> <div> <p><span>Our competitive total rewards package includes cash compensation within the range provided below Actual pay for this position may vary based on the hired candidates location experience and relevant incumbent pay position <span><p> <p>Vectra Total Rewards<p> <p><span>$97400<span><span><span><span>$150000 USD<span><p> <div> <div> <div> <p><span><span>Vectra <span><span><span><span datacontrast=none>provides a comprehensive total rewards package <span><span><span datacontrast=none><span>that <span><span><span><span datacontrast=none>supports<span><span><span datacontrast=none><span> the <span><span><span><span datacontrast=none>financial <span><span><span datacontrast=none><span>physical mental and overall health of <span><span><span><span datacontrast=none>our employees <span><span><span datacontrast=none><span>and their families <span><span><span><span datacontrast=none>Compensation includes competitive base pay incentive pla<span><span><span><span datacontrast=none>n eligibility and participation in the employee equity plan stock options <span><span><span><span datacontrast=none>Specific benefits<span><span><span><span datacontrast=none> offered<span><span><span><span datacontrast=none> var<span><span><span><span datacontrast=none>ies<span><span><span><span datacontrast=none> by location but commonly in<span><span><span><span datacontrast=none>clude <span><span><span><span datacontrast=none>health care insurance<span><span><span datacontrast=none><span> <span><span><span><span datacontrast=none>income protection<span><span><span><span datacontrast=none> life insurance<span><span><span><span datacontrast=none> <span><span><span datacontrast=none><span>access to retirement <span><span><span><span datacontrast=none>savings <span><span><span datacontrast=none><span>plans behavioral amp <span><span><span><span datacontrast=none>emotional <span><span><span datacontrast=none><span>wellness <span><span><span><span datacontrast=none>services<span><span><span datacontrast=none><span> generous time away from work <span><span><span datacontrast=none><span>and <span><span><span><span datacontrast=none>a comprehensive employee recognition program <span><span><p> <p>Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer <p> <p>We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status <p> <p> <p> <div>
KCA Postdoctoral Fellow Job
Company: Tempus AI
Location: Boston, MA
Posted Apr 25, 2024
Tempus, a healthcare technology company, is seeking a postdoctoral fellow to advance precision oncology in kidney cancer using one of the world's largest clinicogenomic databases. The fellow will apply computational methods to real-world patient data, including genomic, transcriptomic, histopathological, and clinical data, to improve understanding of kidney cancer and advance precision medicine. The successful candidate will join a collaborative computational biology group, work with a large dataset, and have mentorship from clinicians, molecular biologists, and data scientists. The fellowship is a 2-3 year commitment with requirements including a PhD in Computational Biology, Bioinformatics, or related field, a demonstrated record of innovative scientific accomplishments, and proficiency in R, Python, or other analytical programming languages.
Senior Staff Engineer, Testing (R2610)
Company: Shield AI
Location: San Diego, CA
Posted Apr 25, 2024
Shield AI, founded in 2015, is a defense technology company developing AI pilots for various aircraft. The company's mission is to protect service members and civilians with intelligent systems. They are currently supporting operations with the U.S. Department of Defense and allies. The job description involves contributing to the HMC platform, building a robust command and control SDK, and developing testing plans. Required qualifications include 10+ years of experience in software development, expertise in modern C++, and proficiency in Linux environments. Preferred qualifications include experience in aerospace/robotics industries, command and control systems, and international interoperability standards.
Sales Engineering Leader
Company: Horizon3.ai
Location: Remote
Posted Apr 26, 2024
<p><strong>Who We Are<strong><p> <p>Horizon3AI is committed to defending businesses from the evergrowing threat landscape Our advanced solutions and expert team provide unparalleled security for our clients We are looking for a passionate Sales Engineer Manager to join our team and help prospects and clients understand the true value and capabilities of our products and services<p> <p><strong>Summary<strong><p> <p>We are looking to hire a people Manager of Sales Engineering who will lead and oversee a team of Regional Sales Engineers This team sells into all levels of accounts and they are the technical SMEs for Horizon3AI products We are looking for talent with a strong understanding of the cybersecurity marketplace with a history of leading a high performance team<p> <p><strong>What Youll Do<strong><p> <ul><li>Lead a team of the industrys top Regional Sales Engineers for the Enterprise space<li> <li>Coach Hire Mentor and lead the team to meeting andor overachieving on their metrics<li> <li>Ensure POCsPOVsDemos and customer engagements meet the companys standards<li> <li>Easily articulate complex security problems to a diverse set of audiences<li> <li>Work closely with cross functional departments such as Sales Marketing Support and Engineering<li> <li>Be the technical bridge for Horizon3AI prospectscustomers<li> <ul><p><strong>Key Responsibilities<strong><p> <ul><li>Lead and manage highly technical sales engineering team<li> <li>Technical expertise Must demonstrate deep knowledge of our cybersecurity products and services assisting the sales team in presenting and position them to prospects and clients<li> <li>Customer engagement Must meet with potential customers to understand their cybersecurity needs challenges and infrastructure ensuring that our solutions are the perfect fit for them<li> <li>Product demonstrations Provide live demos and proof of concepts for our cybersecurity solutions tailoring each demo to the specific needs and concerns of the potential customer<li> <li>Solution development Will work closely with the sales and product teams to design and refine our solutions based on customer needs<li> <li>Technical training train the sales team on the technical aspects of our products to enhance their ability to sell more effectively<li> <li>Feedback loop relay feedback from the field to our product and engineering teams contributing to the ongoing improvement of our product <li> <li>RFPRFI assistance Assist in answering technical sections of RFPs and RFIs<li> <li>Postsales support On rare occasions assist in postsales processes to ensure the smooth implementation and satisfaction of our customers<li> <ul><p><strong>Travel <strong>We are a fully remote company however this position requires candidates to sit in territory and may require up to 50 of travel to be successful <p> <p><strong>Qualifications<strong><p> <ul><li>Bachelors degree in computer science IT cybersecurity or a related field<li> <li>Advanced degrees are a plus<li> <li>5+ years of experience as a Sales Engineer ideally in the cybersecurity domain<li> <li>Strong understanding of cyber threats risk management and cybersecurity solutions<li> <li>Excellent verbal and written communication skills<li> <li>Demonstrates ability to simplify complex technical topics for a nontechnical audience<li> <li>Highly collaborative with a strong sense of initiative <li> <ul><p><strong>Why H3<strong><p> <ul><li>Competitive Compensation We offer a highly competitive salary and benefits package<li> <li>Growth Opportunities Be part of a dynamic and growing team with numerous career advancement opportunities<li> <li>InnovationDriven Culture Work in a collaborative environment that encourages creativity and outofthebox thinking<li> <li>Flexible Work Environment Enjoy the convenience and worklife balance that comes with remote work<li> <li>Inclusive and Diverse Team We value diversity and promote an inclusive culture where everyone can thrive<li> <ul><p><strong>Compensation Disclosure<strong><p> <p>In accordance with various States transparency regulations we provide the following salary range information for this position<p> <ul><li>$250000 $300000 OTE 8020 Split annually The exact salary will be determined based on the selected candidates location qualifications experience and relevant skills<li> <li>Additional compensation This role may also be eligible for performance bonuses equity options and other benefits which will be discussed during the interview process <li> <ul><p>We are committed to pay equity fairness and transparency All candidates will be evaluated based on their skills experiences and potential contributions without regard to race gender age or any other protected status<p> <p>Horizon3ai is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or expression genetic information marital status or any other legally protected status<p> <p>We encourage all qualified candidates to apply for open positions with our company and welcome candidates from all backgrounds and experiences We are committed to providing equal employment opportunities to all employees and applicants for employment and will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles<p>
Data Analyst
Company: Arkansas Blue Cross and Blue Shield
Location: Little Rock, AR
Posted Apr 25, 2024
Arkansas Blue Cross and Blue Shield is hiring for a Data Analyst position. The role involves providing critical support for the quality, validity, and integrity of confidential data to improve decision-making and organizational efficiency. The ideal candidate should have a Bachelor's degree in a related field or equivalent experience, along with a minimum of three years of data analytics experience. The position requires proficiency in database management tools such as SAS, SQL, and MS Windows-based query software. The role involves consulting with users, integrating data from multiple sources, interpreting data to identify trends, and managing ad-hoc report requests. The position is regular, full-time, and requires adherence to security and confidentiality guidelines.
Senior Product Manager - Health Insurance
Company: Gradient AI
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Gradient AI is a fastgrowing startup bringing stateoftheart Artificial Intelligence AI and Machine Learning ML solutions to the trilliondollar insurance industry Founded in 2018 we have recently raised $20M from top Insurtech investors to continue fueling our growth Our softwareasaservice platform provides biasfree datadriven insights enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets <p> <p> <strong> About the Role <strong> <p> <p> We are looking for a Senior Product Manager to join our Health Insurance team and be the voice of the customer In this role you will be responsible for creating and driving the vision of our AIML products for our health insurance clients You will see strategic ideas through design testing implementation and market introduction The ideal candidate will be curious have a strong attention to detail and passion for customer success <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Own the vision strategy and product roadmap for our AIML products <p> <li> <li> <p> Establish priorities new innovations and enhancements requested by our customers <p> <li> <li> <p> Translate customers needs into technical requirements and user stories <p> <li> <li> <p> Collect requirements recognize where there are competitive advantages business problems needing to be solved and bring these opportunities back to Gradient AI to help us delight our customers and grow our business <p> <li> <li> <p> Work cross functionally with business units including engineering and sales and present to clients at the Executive level <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> 10+ years of product management experience in health insurance a subject matter expert in the space <p> <li> <li> <p> Demonstrated history owning product implementations from start to finish <p> <li> <li> <p> Ability to translate technical business problems into easily understood requirements and user stories <p> <li> <li> <p> Proven results influencing stakeholders and displaying improvements <p> <li> <li> <p> Experience building and leading successful teams is nice to have <p> <li> <li> <p> Conversational in AIML software architecture and Python is a plus <p> <li> <ul> <p> <strong> What We Offer <strong> <p> <ul> <li> <p> A fun teamoriented startup culture <p> <li> <li> <p> Generous stock options we all get to own a piece of what were building <p> <li> <li> <p> Unlimited vacation days <p> <li> <li> <p> Flexible schedule that supports working from home <p> <li> <li> <p> Full benefits package including medical dental vision 401k and more <p> <li> <li> <p> Ample opportunities to learn and take on new responsibilities <p> <li> <ul> <p> We are an equal opportunity employer <p><p>
Senior Accountant
Company: Standard AI
Location: Remote
Posted Apr 25, 2024
Standard AI is seeking a Senior Accountant to join their accounting team. The role involves day-to-day accounting operations, month-end close process, and process improvements. The company offers competitive compensation, including stock options and best-in-class benefits.
Associate Technical Support Engineer (Remote)
Company: Spot AI
Location: Remote
Posted Apr 26, 2024
<p><b><strong>Who We Are<strong><b> <p><p>Founded in 2018 by engineers from Stanford Cisco Meraki and Samsara Spot AI is the fastest growing Video Intelligence company in the US We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer smarter organizations In the process were disrupting video security to create a new category of Video Intelligence<p> <p>We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals ranging from local businesses to Fortune 500s Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX ExtraSpace Storage WineDirect YMCA and Veg Fresh Farms<p> <p>Weve raised $40M Series B financing to continue to transform how organizations use their video footage Were backed by Scale Venture Partners Redpoint Ventures Bessemer Venture Partners StepStone Group and MVP Ventures<p> <p><b><strong>Who You Are<strong><b> <p><p>You are a problem solver You enjoy working closely with customers and crossfunctionally with Product Engineering Customer Success and other teams to resolve customer issues and shape product and process You have strong written communication skills as much of your communication will be over email You have a high degree of attention to detail and pride yourself on accuracy You enjoy autonomous work while also getting energy from being part of an inclusive and collaborative team and you are excited about the emerging and evolving video intelligence market Expectations are to close approximately 7 tickets daily and more as experience is gained<p> <p><b><strong>What Excites You<strong><b> <p><ul><li>Providing worldclass customer service for an innovative Video Intelligence company<li> <li>Identifying prioritizing diagnosing and solving technical problems for customers across the stack network appliance and application layers<li> <li>Collaborating closely with Product Engineering Customer Success and other crossfunctional peers to resolve customer issues enhance support processes and tooling and helping to shape the direction of the product and the company<li> <li>Iterating and improving on existing support processes and internal documentation to help scale up the organization<li> <li>Contributing to indepth customer facing Knowledge Base articles and other resources to help customers better use the product solve common problems and learn more about our technology<li> <ul><p><b><strong>What Gets Our Attention<strong><b> <p><ul><li>At least 1 year of professional experience in technical support or a similar role in a high tech environment Salesforce experience is a plus but not required<li> <li>At least one year of professional experience in midrange or enterprise networks<li> <li>Knowledge of fundamental networking <strong>CCNA certification is a requirement for this position<strong> <li> <li>Customer service mindset and attention to detail<li> <li>Knowledge of IP video technologies and protocols camera ingest FFmpeg video compression andor familiarity with Linux terminal and file system<li> <li>Experience supporting or testing LANs VLANs WLANs VPNs NAT traversal andor DHCP servers<li> <li>Ability to break down technical problems into steps to help customers and internal teams solve these problems <li> <li>Familiarity with log analysis and debugging<li> <li>Great documentation skills and familiarity with creating and maintaining Knowledge Base articles<li> <ul><p><b><strong>Whats In It For You<strong><b> <p><ul><li>Base Salary Range $53000 $80000 annually Offered salary will be based on the offered candidates demonstrated attributes and competencies related to the role as well as the offered candidates geographical location within the United States Your recruiting partner can share more details about the compensation range as it relates to your geography once your interview process has begun<li> <li>Generous early stage equity<li> <li>Medical dental and vision plan options<li> <li>401K with Employer Match<li> <li>Flexible and supportive time off practices including selfmanaged PTO and a generous new parent leave policy<li> <li>Learning and Development Opportunities<li> <li>Remote work flexibility including a stipend to setup your ideal home office <li> <ul><p><strong>Please note While we will consider candidates who are based anywhere in the US this position requires applicants to be available to work remotely from 900 AM to 600 PM Pacific Standard Time<strong><p> <p><b><strong>What We Value<strong><b> <p><p>We operate under a trio of company values<p> <ol><li>Customer First Always We are relentlessly curious about our customers goals and seek the simplest solutions to solve their problems<li> <li>Own Your Outcomes We bias towards action move fast and iterate Everyone on our team is empowered to make decisions<li> <li>Its a team effort We help each other succeed We leverage each others strengths to accomplish big goals together<li> <ol><p>And we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish no matter who they are As an equal opportunity employer we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<p> <p><br ><p><p>Come join our journey<p> <p><br ><br ><p>