Jobs at Smartsheet
4,132 open positions
Senior Product Manager II (Remote Eligible)
Company: Smartsheet
Location: Bellevue
Posted Aug 04, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!BI-RemoteLI-Remote We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Japan and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. We are looking for an experienced Senior Product Manager to join our Product Organization at Smartsheet. Learn more about our platform here: Smartsheet Overview VideoYou Will:Define a vision and strategy for our Reporting product experience informed by company objectives, customer needs, and industry best practicesWork directly with customers to understand their unique challengesCreate and communicate a compelling vision for your portfolio of featuresDefine the roadmap and craft product requirementsWork closely with design and engineering to create compelling, high-quality customer experiencesBe the expert on metrics for your areas, and use them to improve our features and roadmapAnalyze market trends to inform new recommendationsSupport other duties as neededYou Have:7+ years of product management experienceExperience delivering software products from inception to launchPride in creating delightful user experiencesFocus on metrics and analyticsExperience with agile development processes and frequent product releasesExcellent written and verbal communication skillsTechnical degree, or equivalent experience working with engineers to make product decisions on behalf of customersPerks & Benefits:HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employeesEquity - Restricted Stock Units (RSUs) with all offersLucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Incidental Sick LeaveUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific) US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearEqual Opportunity Employer:Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. Join us and help these businesses leverage the potential of their workforce and mobilize their talent.This position will report to the Director of Product Management and can be based remotely from anywhere within the United States where Smartsheet is a registered employer.Our team focuses on distributed decision making that rewards ownership, transparency, and collaboration. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Sales Development Representative
Company: Smartsheet
Location: Bellevue
Posted Aug 04, 2023
We’re looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! BI-RemoteLI-Remote Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $54,000 | All other US States: $50,000.Equal Opportunity Employer:Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. You will report to the Manager, Sales Development who is based in the US. You Will: Engage and qualify inbound leads and inquiriesEngage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account knowledgePartner and work with the Commercial Sales teams - including New Business, Client Development, Customer Success and Professional ServicesWork with other Smartsheet teams to develop account knowledge, relationship maps, and use case opportunities through direct account engagement and insight tools.Schedule appointments and demos for new logo acquisitions and expansion into existing customer baseHold thoughtful and engaging conversations over the phone and emailBe the subject matter expert on Smartsheet products and servicesOther duties as assignedYou Have: Capability of understanding customer pain points, requirements and delivering a response presenting Smartsheet as a solutionAptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accountsContribute to the team effort and play an essential part in the smooth running of teamsExcellent verbal and written communication skillsPassion for working with new technologies and new technical conceptsAbility to deal well with adversity; remaining driven and resilient Degree or relevant work experiencePerks & Benefits:HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employeesEquity - Restricted Stock Units (RSUs) with all offersLucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivity15 days PTO to start, plus Flexible Sick LeaveUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific) Smartsheet provides a rate of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. We are only considering candidates located in the Pacific time-zone.
UX Research Operations Coordinator (Remote Eligible)
Company: Smartsheet
Location: Bellevue
Posted Aug 02, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Japan and Germany. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!BI-RemoteLI-Remote If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. You may work remotely from anywhere in the US where Smartsheet is a registered employer.You Will:Work closely with Designers, Researchers and Product Managers in the implementation and maintenance of product development operations projects and process improvementsPartner with UX researchers to facilitate customer data searches, and execute data queries needed to scope potential research projectsSource, screen and schedule research participantsOwn processes and best practices for successfully navigating the Smartsheet databaseManage research tool suite including: UserzoomGo, EnjoyHQ, Alchemer and Usability Hub including contracts, renewals, budget tracking, template creation and maintenance, provisioning logins and new user onboardingMaintain effective relationships with cross functional partners including marketing, customer support, legal, finance to support research needsYou Have:Two or more years of experience in operations, research operations, project management or program management. Past experience in customer facing roles is a plusExperience specifically in Research Ops, interested in an opportunity to expand your role and responsibilities over timeOrganized, effective communicator. California & New York: $75,600 to $108,000 | All other US States: $70,000 to $100,000.Equal Opportunity Employer:Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.
Account Executive, Expansion - SMB
Company: Smartsheet
Location: Boston, MA
Posted Jul 29, 2023
Smartsheet is seeking change agents to join their Commercial Sales Team as an Account Executive. The role is remote and part of the Commercial Sales team based out of Boston, MA. The Account Executive will be responsible for increasing software sales and driving expansion across a territory of accounts. They will be motivated, passionate, and opportunistic, with a proactive and curious mindset. The role requires building and managing a sales pipeline, executing a solution-based sales process, and expanding Smartsheet's footprint. The Account Executive will also facilitate and manage partnerships with other teams and use sales enablement tools to personalize the approach.
Manager, Content Team
Company: Smartsheet
Location: Bellevue
Posted Jul 25, 2023
Smartsheet is seeking an experienced Manager, L&C Content, to lead a team of technical and content writers. The ideal candidate will have a deep knowledge of SEO, Drupal8 experience, and content management background. The role involves managing content production tasks, reviewing and compiling internal change requests and customer feedback, and maintaining the Smartsheet Help & Learning style guide.
Sr. Customer Success Real Manager
Company: Smartsheet
Location: Bellevue
Posted Aug 05, 2023
We’re looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. California & New York: $108,000 to $151,200 | All other US States: $100,000 to $140,000About Smartsheet Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. This role is open to being 100% remote from anywhere within the United States where Smartsheet is a registered employer. Due to the collaborative nature of this role with Account Teams (Sales, presales, services) ideal candidates will be within driving proximity of our regional hub in Bellevue, WA or Boston, Ma.You Will: Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experiencePartner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategyLead Customer Success Managers and Sales partners in driving large renewal negotiations across our customer base to ensure quarterly and annual renewal numbers are met or exceededMaintain and manage an accurate forecast for assigned upcoming renewals and communicate any renewal risk to your partners to develop resolution strategies Persuade, influence,and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficienciesProvide guidance on renewal strategy to increase value based renewal pricing solutions and allow for future expansionLead by example in commercial negotiations with selected customers to maximize value exchange, net retention rate, and multi-year agreement structuresPrepare proposals, including renewal rate calculations and contract preparationProactively adopt new initiatives and programs as neededServe as a subject matter expert and mentor to other members of the teamAct as Renewal Management expert and brand ambassadorPerform other duties as assignedYou Have: 6+ years experience of Sales, Renewal Management, Customer Success or Account Management - ideally within SaaS offeringsStrong negotiation skills with experience driving complex financially focused, multi-component contracts to completion accurately and on timeDemonstrated ability to influence and navigate objections to achieve win/win customer outcomesPrior experience and a proven track record of working and building robust stakeholder partnerships specifically within the Enterprise segment strongly preferred.Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle Ability to plan and execute initiatives by effectively representing the team across departments, ie: implementing new processes and initiatives in a well-planned, well-documented and organized mannerMotivated by an entrepreneurial mindset and comfortable with ambiguity Strong level of urgency, organization and prioritization skillsExperience working with Salesforce or other CRM systems Ability to travel up to 40% for Sales and Success QBRs and customer onsitesPerks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This important role will report to our Senior Manager of Renewal Management. BI-RemoteLI-Remote
Account Executive, Strategic Accounts-West
Company: Smartsheet
Location: Bellevue
Posted Jul 25, 2023
Smartsheet is looking for an Account Executive, Strategic Accounts to play a leadership role in executing their Strategic Accounts sales strategy to rapidly expand a defined set of Global 2000 accounts. The position will be responsible for driving executive engagement, selling solutions and delivering substantial growth in software and services bookings, with both net new and expansion customers. The high profile role will work to cover a number of named accounts in the West territory and will report to the Regional Director of Strategic Accounts.
Software Engineer II, Front End - Content Management (Remote Eligible)
Company: Smartsheet
Location: Bellevue
Posted May 10, 2023
The Smartsheet Content Management Pillar is seeking a talented Software Engineer to join their Product Engineering team and expand their impact as an established leader in Digital Asset Management. The successful candidate will work on creating simple, intuitive, and elegant experiences in scalable distributed systems handling millions of API requests. The role offers agile development, frequent production releases, and a compassionate culture. The candidate should have 2+ years of software development experience, SaaS application development, and experience with React.js, TypeScript, and Sass.
SVP, Demand
Company: Smartsheet
Location: Bellevue
Posted Aug 01, 2023
Smartsheet is seeking a Senior Vice President of Demand to lead global demand generation, field marketing, and digital teams. The role involves developing a comprehensive demand strategy, driving sales pipeline and revenue, and partnering with cross-functional teams. The successful candidate will have 20+ years of experience in global marketing and demand generation, with a focus on SaaS and B2B.
Sr. Data Scientist
Company: Smartsheet
Location: Bellevue
Posted Jul 25, 2023
Smartsheet is seeking a Senior Data Scientist to guide analyses, create predictive and prescriptive insights, and influence decisions. The role involves working with Product, Marketing, and Engineering teams to drive marketing and product decisions. The successful candidate will have extensive knowledge in machine learning, statistics, NLP, deep learning, recommendation systems, and experimental design. The position offers a full-time opportunity with a competitive salary and benefits package.
Account Executive, Expansion - Majors
Company: Smartsheet
Location: Boston, MA
Posted Jul 25, 2023
Smartsheet is seeking change agents to join their Commercial Sales Team as an Account Executive. The role is remote and part of the Commercial Sales team based out of the US. The successful candidate will build and manage a sales pipeline, execute a solution-based sales process, and prospect new business opportunities within existing customers. They will also articulate and demonstrate Smartsheet's unique organizational solutions and functional value. The role requires 7+ years of full cycle sales experience, experience working with Enterprise level accounts, and a data-driven sales approach.
Team Manager, Technical Support
Company: Smartsheet
Location: Bellevue
Posted Aug 05, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!BI-RemoteLI-Remote Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Sr Support Manager within the Global Support team. Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 70% People management, career development & coaching 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs You Will: Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issuesOwn and drive performance and customer outcomes through the delivery of SLAs and KPIsLeverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies Execute to meet targets of strategic goals set by Support Leadership Perform regular case reviews and quality assessments of your team Actively engage in the release readiness process and assist with evaluating new features and changesCreate a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attractedPartner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gapsPromote continuous improvements through recognition and feedback within the teamEffectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaborationOther duties as assigned You Have: 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving Experience with frontline management and working with or leading global teams preferredExperience in coaching, mentoring, managing, and evaluating performance of individual contributorsExcellent end-user interaction and strong written and verbal communication skillsLeadership skills and proven track record as a resource for other team managersDemonstrated ability to work independently and take ownership of issues or challengesAbility and desire to learn and develop new skills quickly and grow along with a leading global software productPerks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. California & New York: $86,400 to $129,600 | All other US States: $80,000 to $120,000Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.