Jobs at Stripe
Stripe is a global payments platform that powers online transactions for millions of businesses, known for its developer‑friendly APIs, rapid growth, and commitment to building tools that scale. Founded in 2010, it processes billions in payments worldwide and has expanded into banking and financial services.
Stripe hires engineers, product managers, data scientists, design engineers, security specialists, sales and support roles. Candidates can expect rigorous technical interviews, a culture that rewards ownership, and opportunities for cross‑functional collaboration. The company offers competitive base pay, generous equity, and benefits that include health coverage, unlimited vacation, and continuous learning budgets.
By browsing Stripe listings on Job Transparency, you get direct salary ranges, employee sentiment scores, and real‑time market comparisons. This data lets you negotiate confidently, benchmark against peers, and identify roles that match your experience and desired compensation.
UK Public Policy and Government Relations Lead
Company: Stripe
Location: Other US Location
Posted Mar 09, 2024
Stripe is seeking a seasoned public policy professional with a strong understanding of the UK market to lead its policy efforts in the region. The ideal candidate will have extensive experience in public policy or government relations, a deep knowledge of the financial services and payments industry, and the ability to communicate complex concepts clearly. The role involves strategically developing and executing policy objectives, influencing legislative and regulatory agendas, and engaging with senior policymakers and regulators. The position is based in London and reports to the EMEA Public Policy Lead.
Partner Development Manager, Southern Europe - SMB & Commercial
Company: Stripe
Location: East Bay
Posted Mar 12, 2024
<p><b><strong>Who we are<strong><b><b><strong>About Stripe<strong><b> <p><p>Stripe is a financial infrastructure platform for businesses Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<p> <p><b><strong>About the team<strong><b> <p><p>The GTM Partnerships team is responsible for developing and managing a global community of partners that helps ambitious businesses with industryleading payments and financial infrastructure solutions and services These partnerships provide Stripe with the opportunity to unlock our market opportunity supporting us in accelerating our users growth across all market segments from Startup to Enterprise companies<p> <p><b><strong>What youll do<strong><b> <p><p>We are looking for an enthusiastic Partner Development Manager PDM to join the EMEA Partner GTM team As a Partner Development Manager PDM for the Southern European region you will cultivate and develop Stripes ConsultingServices and Technology partnerships to support the needs of fast growing Startup SMB and Commercial businesses This is both a partner relationship and a revenuegenerating role working daily with the regional sales teams This highly cross functional role also includes executing Stripes global partner programs partner marketing partner enablement and partner coselling initiatives across the region driving partner participation and engagement <p> <p><br ><br ><p><p><br ><p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Develop a deep understanding of the partner ecosystem in the region in particular for SSMB and Commercial users<li> <li>Identify recruit and manage a scaled portfolio of partners that can meet the needs of a velocity sales team <li> <li>Work with the Partner Solution Engineering team to ensure these partners are technically proficient and certified on Stripe <li> <li>Build scalable solutions and packages with partners that can drive pipeline growth and ensure the successful activation of users on Stripe<li> <li>Optimize partner performance through business reviews identify additional business opportunities to expand revenue and deploy a joint sales approach with Stripes top partners and Stripes sales team in the region<li> <li>Work with the program marketing and sales teams on the execution of partner programs events sales engagement building playbooks and collateral to enable partners to sell into customers effectively<li> <li>Report out on a regular cadence to all key stakeholders with a strong analytical approach and crisp communication style<li> <ul><p><b><strong>Who you are<strong><b> <p><p>As the successful candidate you will have experience in sales andor partner management in the high tech or payments industry preferably with experience working with consulting Systems Integrators Services firms Development Agencies andor technology software companies ISVs cloud companies infrastructure companies partnerships The successful candidate will have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to build and convey compelling value propositions and work crossorganizationally An understanding of the economics of the payments space and the ecommerce ecosystem would be a bonus<p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>35 years of managing partnerships andor sales for hightech or financial services organizations<li> <li>Demonstrated ability to negotiate highvalue deals with a Clevel audience and positively influence the outcome<li> <li>Superior verbal and written communication skills in both French and English<li> <li>A Highly organized self starter with strong multitasking skills who can take ownership influence others and be efficient in ambiguous situations<li> <ul><p><b><strong>Preferred requirements<strong><b> <p><ul><li>Verbal and written communication skills in Italian<li> <li>Experience working in the financial servicespayments industry<li> <ul>
People Development Partner
Company: Stripe
Location: New York City, NY
Posted Mar 11, 2024
<p><b><strong>Who we are <strong><b><b><strong>About Stripe<strong><b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b><strong>What youll do<strong><b> <p><p>As a People Development Partner on Stripes People Development team part of the Talent amp Development org you will play an instrumental role in developing Stripes through a variety of userfocused learning programs and experiences This person will have broad expertise in the people development space including content design and development program management project management and virtual and IRL facilitation The ideal candidate is a highly proactive selfmotivator who has a pulse on the latest trends in talent development and a proven track record of designing delivering and evaluating exceptional learning experiences aligned to business strategy<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li><span> <span><strong>Learning experience design<strong> <ul><li>Own the learning experience design process endtoend from intake to delivery<li> <li>Leverage a usersfirst datadriven approach to design highly relevant highly impactful People Development product offerings that support Stripes strategy<li> <li>Support key Stripe initiatives by owning designing and developing suites of enablement assets including job aids manager guides and livevirtual training sessions<li> <li>Partner with Stripe leaders to operationalize Stripes strategy and culture through People Development products<br ><li> <ul><li> <li><strong>Program management<strong> <ul><li>Architect and execute programs and experiences that support Stripe employees at global scale and at different career moments<li> <li>Manage People Development programs endtoend including designing marketing facilitating and evaluating program content<li> <li>Qualitatively and quantitatively assess and improve the effectiveness of programs to demonstrate impact in line with business objectives<br ><li> <ul><li> <li><strong>Project management<strong> <ul><li>Collaborate with crossfunctional stakeholders and subject matter experts during the design and development process establishing project timelines addressing user feedback and ensuring alignment engagement and expectation management<li> <li>Consult with business leaders to understand their needs and solicit their input appropriate sponsorship engagement and alignment<br ><li> <ul><li> <li><strong>Facilitation<strong> <ul><li>Facilitate andor work with facilitators to deliver ongoing developmental experiences primarily virtually via Zoom some IRL<li> <ul><li> <ul><p><b><strong>Who you are<strong><b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>58+ years of experience in relevant LampD andor leadership development roles<li> <li>Extensive experience navigating ambiguity and building effective solutions that scale experience designing learning experiences in a highgrowth environment a plus<li> <li>Deep knowledge of adult learning principles to deliver largescale development programs and interventions<li> <li>Exceptional written and verbal communication skills<li> <li>Experience leveraging technology to curate and deliver highimpact learning<li> <li>Experience building in a variety of learning formats ILT live and virtual and ondemand<li> <li>Demonstrated expertise in using data to inform decisions on effectiveness of development experiences and an understanding of what creates both learning and behavior change resulting in measurable improvement <li> <li>Demonstrated ability to partner and collaborate with crossfunctional stakeholders<li> <li>Advanced project management capabilities<li> <li>Ability to work in a fastpaced selfdirected and highly collaborative environment<li> <li>Strong virtual and inperson facilitation experience<li> <ul><p><b><strong>Preferred qualifications<strong><b> <p><ul><li>Experience working with learning and development vendors including managing existing relationships and developing new ones<li> <li>Experience with eLearning development and graphic design experience with Articulate 360 and Google Suite preferred<li> <li>Understanding of how learning technologies impact the user experience<li> <li>Comprehensive knowledge of design thinking and design thinking processes<li> <ul>
Risk Operations Manager
Company: Stripe
Location: Other US Location
Posted Mar 09, 2024
Stripe is a financial infrastructure platform that is looking for a Risk Operations Manager to lead a new team. The team will be responsible for investigating accounts to identify risks to Stripe's business and user experience. The ideal candidate will have a strong operations mindset, experience with fraud prevention and controls, and a passion for delivering an incredible user experience.
Product and Systems Integration Accountant
Company: Stripe
Location: Seattle, WA
Posted Mar 12, 2024
<p><b><strong>Who we are <strong><b><b><strong>About Stripe<strong><b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b><strong>About the team<strong><b> <p><p>The Product amp Systems Integration PSI Accounting team leads the integration of accounting requirements for Stripes product roadmap ie new products and features or changes to existing products and features including the implementation of these requirements within Stripes financial systems We work crossfunctionally to reduce financial risk increase financial efficiency and improve financial information within Stripe We are looking to add a new member to our team<p> <p><b><strong>What youll do<strong><b><b><strong>Responsibilities<strong><b> <p><ul><li>Act as the lead Accounting partner to our Product and Systems teams to ensure all accounting requirements are identified planned for and implemented for Stripes product launches<li> <li>Partner with all Accounting teams to manage the endtoend definition and execution of Accounting requirements for product launches and keeping all stakeholders abreast of the progress <li> <li>Support the integration of the product roadmap and setup of financial systems through the entire productfeature introduction lifecycle feasibility through scoping requirements definition through specification testing launch and change management in transitioning to new processes<li> <li>Own an extensive portfolio of new product launches ensuring that Accounting requirements are met while enabling our Product teams to move fast <li> <li>Synthesize product launch strategies and quickly identify impact and requirements <li> <li>Build and maintain relationships across Product Finance and Systems teams to increase collaboration and productivity<li> <li>Effectively communicate and function to identify where resources or appropriate management attentionsupport is needed<li> <li>Communicate the overall portfolio health through periodic status updates <li> <li>Build processes and methodology to create predictable and repeatable launch mechanisms ensure that best practices are identified implemented shared and followed and identify metrics that help us drive action to control financial and operational risks related to new launches<li> <ul><p><b><strong>Who you are<strong><b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>7+ years of relevant relevant Finance experience with proven track record of leading large complex crossfunctional projects <li> <li>Demonstrated experience communicating financial concepts and processes in writing to crossfunctional audiences<li> <li>Experience of system and process design<li> <li>Strong interpersonal written and oral communication skills<li> <li>Desire to exceed expectations and drive positive change in the organization<li> <li>Working understanding of an internal control framework and a solid understanding of the concepts of control design and operational efficiency<li> <li>Strong skills in Google Office Suite and Jira <li> <li>Ability to manage multiple projects at once follow through and meet deadlines<li> <li>Ability to demonstrate sound judgment and deliver results even in ambiguous situations<li> <li>Ability to thrive and adapt in fastpaced changing environments <li> <li>Ability to work and think independently while being able to contribute successfully to crossfunctional teams<li> <ul><p><b><strong>Preferred qualifications<strong><b> <p><ul><li>CPA or similar qualification<li> <li>Experience using SQL to selfservice information<li> <li>Strong skills in Google Office Suite and Jira<li> <li>Tech industry experience<li> <li>Previous experience as an Accountant in a highgrowth environment<li> <li>Experience with translating accounting conclusions into operational processes<li> <li>A demonstrated history of solving multiple and complex operation and accounting challenges<li> <ul>
Frontend Engineer, Admin Platform
Company: Stripe
Location: Remote
Posted Mar 11, 2024
<p><b><strong>Who we are<strong><b><b><strong>About Stripe<strong><b> <p><p>Stripe is a financial infrastructure platform for businesses Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<p> <p><b><strong>About the team<strong><b> <p><p>Stripe Admin is an internal platform which is relied upon by Stripe employees globally for every part of their job from talking with our users on the phone to launching a new feature and everything in between Admin is an integral part of how we move quickly in service of our users Admin Platform is responsible for the entire stack that powers Stripe Admin Our platform supports hundreds of Stripe engineers globally who deploy dozens of times daily into a severalhundredthousandline codebase to thousands of internal users those users spend their entire day in Admin executing missioncritical tasks for Stripe Our job is to improve productivity for all those stakeholders while upholding a worldclass security posture and this often requires intervention at every layer of the stack<p> <p><b><strong>You will<strong><b> <p><ul><li>Work with a team of technically sophisticated engineers who make developer experience their first priority<li> <li>Own solutions from end to end managing complexity and engaging directly with stakeholders to think through everything from success metrics to the ergonomics of individual APIs<li> <li>Debug production issues across services and multiple levels of the stack<li> <li>Uphold Stripes high standards for engineering and product quality and mentor newer team members to do the same<li> <li>Teach and mentor the next generation of technical leaders at Stripe <li> <ul><p><b><strong>Who you are<strong><b> <p><p>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>5+ years of software development experience with an emphasis on modern frontend technologies HTMLCSSTypeScriptReact and building delightful user interfaces<li> <li>Advanced knowledge of modern HTML and CSS<li> <li>Passionate about improving productivity and developer experience of internal product teams<li> <li>The ability to thrive on a high level of ambiguity autonomy and responsibility<li> <li>Eager to learn and effective at giving and receiving constructive feedback tofrom peer engineers<li> <ul><p><b><strong>Preferred qualifications<strong><b> <p><ul><li>A passion for performance and love coming up with creative solutions to push it to the limit<li> <li>Experience building scalable frontend infrastructure web SDKs andor APIs<li> <li>Have experience gathering and using data to analyze user behaviorintent to inform future product decisions <li> <li>Appreciation for the importance of good documentation internal and external <li> <li>Strong written and verbal communication skills for different audiences leadership users stakeholders etc<li> <ul><p><br ><p>
Staff Software Engineer, Core Data
Company: Stripe
Location: San Francisco, CA
Posted Mar 09, 2024
Stripe, a financial infrastructure platform for businesses, is seeking a Staff Engineer with extensive experience in large scale data warehouses and data-driven platforms. The role involves working closely with cross-functional teams to develop tools and data structures, perform data transformations, and engage with internal data platform teams. The engineer will contribute to the next-generation metrics platform, making a significant impact on Stripe's data reliability, security, and usability. The ideal candidate will have strong communication skills, a proven track record in ambiguity, and experience with data modeling, ETL concepts, and systems like Hadoop, Spark, Presto, Iceberg, and Airflow.
French Language Program Manager
Company: Stripe
Location: Other US Location
Posted Mar 12, 2024
<p><b><strong>Who we are <strong><b><b><strong>About Stripe<strong><b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b><strong>About the team<strong><b> <p><p>The Localization team at Stripe aims to create the best user experience across various markets and languages Our mission is to ensure that Stripe feels at home everywhere regardless of the language or regional preferences The work of the Localization team isnt merely about translating words its about making Stripes online payments platform more accessible inclusive and efficient for our worldwide user base We play a fundamental role in Stripes mission to grow the GDP of the internet<p> <p><b><strong>What youll do<strong><b> <p><p>As the French Language Manager at Stripe you will work crossfunctionally to drive the French language localization efforts ensuring all userfacing content is linguistically accurate and culturally relevant You will be both a language expert and a crucial communicator liaising with internal teams and external vendors to meet and maintain high linguistic standards Your responsibilities will span from overseeing the translation and quality assurance of content to spearheading the localization of new products and features In addition you will collaborate on globalization strategy contribute to teamwide initiatives and projects and share collective learning and development within the team<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li><span> <span>Assert full ownership and authority of the French Localization Program at Stripe driving the linguistic strategy and making key language decisions to ensure outstanding quality of all French userfacing content<li> <li>Oversee translation review and quality assurance of content safeguarding alignment with Stripes brand voice and style in French<li> <li>Manage and update Stripes French glossary and style guide creating a consistent linguistic approach across all localized content<li> <li>Address linguistic queries and issues both internal and external swiftly and efficiently acting as the goto authority for all French language matters<li> <li>Monitor the success of language quality initiatives and leverage datadriven insights to inform continuous improvement strategies for the French language program<li> <li>Act as the primary contact during French language emergency communication processing ensuring realtime and accurate responses<li> <li>Advocate for the interests of Frenchspeaking markets within Stripe aligning the French language localization strategy with wider business objectives<li> <ul><p><b><strong>Shared Responsibilities<strong><b> <p><ul><li>Liaise with internal teams working together to maintain high linguistic standards and meet delivery deadlines across all languages<li> <li>Contribute to overarching localization projects and initiatives leveraging personal expertise to improve processes and outcomes<li> <li>Participate in rotating responsibility of managing the team Slack channel ensuring timely and effective responses<li> <li>Collaborate with the Localization Quality Program Manager to refine and enhance overall localization strategies and efficiencies<li> <li>Engage in teamwide learning and development staying abreast of industry trends and best practices<li> <li>Document insights and experiences to contribute to the teams shared knowledge base assisting in onboarding and training of new team members<li> <li>Support fellow Language Managers during peak periods or in their absence ensuring uninterrupted delivery of services<li> <li>Collaborate in preparing regular reports and reviews providing data and insights from the French program to inform wider team strategy<li> <li>Actively participate in continuous process improvement within the Localization Team<li> <ul><p><b><strong>Who you are<strong><b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><span>As a French Language Manager at Stripe you will spearhead French localization efforts ensure linguistically accurate and culturally apt content and interface with teams and vendors for delivery deadlines and linguistic standards You will oversee translation quality assurance and French emergency communication Youll participate in team initiatives prepare periodic reports and foster team learning and development<span><p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>A native French speaker with a comprehensive understanding of French culture and trends<li> <li>Full professional proficiency in English<li> <li>Have a minimum of 3+ years experience in the localization industry particularly in localization or language program management <li> <li>Technically proficient in working various translations management systems and best practices <li> <li>A team player with outstanding communication skills capable of fostering strong relationships<li> <li>Committed to continuous learning and staying updated with industry trends<li> <ul>
Full Stack Engineer, Security Reporting
Company: Stripe
Location: Remote
Posted Mar 11, 2024
<p><b>Who we are<b><b>About Stripe<b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b>About the team<b> <p><p>In this role you would join Stripes Vulnerability Management team Our vision is to create a culture of continuous excellence in managing vulnerabilities We want to enhance customer trust by giving users context about threats and vulnerabilities affecting Stripes systems We aim to be a key partner in Stripes risk management by providing visibility into vulnerabilities across Stripes products and services<p> <p><b>What youll do<b> <p><p>As a Software Engineer on the Vulnerability Management team youll play a pivotal role in scaling our efforts to ensure security is baked into everything we build and maintain at Stripe Youll help to create the internal tools and interfaces to clearly communicate and display Stripes security posture using data from our security data pipeline Working on such a platform youll be enabling our product engineering teams to take action and business leaders to consider how to reduce risks to their products and systems<p> <p>While prior experience with Security is definitely a plus its not a requirement for this role So if youre eager to jump into a new challenge and gain experience in Security this could be the perfect opportunity for you<p> <p><b>Responsibilities<b> <p><ul><li>Build intuitive web applications using modern frameworks<li> <li>Design build and maintain APIs services and dataflows<li> <li>Build new features for internal users<li> <li>Participate in the product development process from start to finish from helping scope projects to measuring their success and iterating based on user feedback<li> <li>Iterate new versions of our Security Posture Dashboard and find efficient ways to scale our security metric pipeline<li> <li>Uphold best practices in engineering and design<li> <ul><p><b><strong>Who you are<strong><b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><b>Minimum requirements<b> <p><ul><li>2+ years of industry experience doing full stack web development with a strong background in frontend <li> <ul><p><b><strong>Preferred qualifications<strong><b> <p><ul><li> <ul><li>Previous experience with security is beneficial but not required<li> <li>Find industryleading security and privacy engineering interesting<li> <li>Seek out opportunities for impact and can execute in a complex environment<li> <li>Are comfortable working across the stack and have strong full stack experience building modern web applications and data backends we work mostly with JavaScript React Ruby Python SQL HTML and CSS We arent experts in all of these technologies and we dont expect you to be either<li> <li>Experience with frontend design<li> <li>Take pride in shepherding projects from ideation through to completion where completion often involves partnering with engineering teams to carefully roll out changes that affect their workflows<li> <li>Actively seek feedback from your users and advocate for them throughout the product development process<li> <li>Thrive in a collaborative environment involving different functions and stakeholders<li> <ul><li> <ul>
Software Engineer, RFA
Company: Stripe
Location: Other US Location
Posted Mar 12, 2024
<p><b><strong>Who we are <strong><b><b><strong>About Stripe<strong><b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b><strong>About the team<strong><b> <p><p>Our Revenue and Finance Automation RFA suite gives businesses power over the entire life cycle of their cash flow By coordinating billing tax reporting and data services in one modern stack Stripes revenue and finance automation suite eliminates the inefficiencies of legacy finance tools and supports revenue growth<p> <p><b><strong>What youll do<strong><b> <p><p>Our strategic initiatives comprise a wide spectrum of problems that include the augmentation of our data infrastructures stability conception of a robust data layer for aggregation and enrichment architectural advancements to reduce latency enabling realtime streaming for our previously batch based systems reducing infra and computing expenditure building long term abstractions and modular primitives to help improve integrations with the downstream products at Stripe<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Design build and maintain APIs services and systems across Stripes engineering teams<li> <li>Partner with the Revenue Recognition Revenue Reporting and Reconciliation Product teams to understand their unique requirements related to data and reporting and provide tailored technical support accordingly<li> <li>Debug production issues across services and multiple levels of the stack<li> <li>Work with engineers across the company to build new features at largescale<li> <li>Contribute to improving engineering standards processes and tools with a keen eye on data engineering best practices<li> <li>Maintain a collaborative environment engaging in discussions and decisionmaking processes with stakeholders within various domains at Stripe<li> <ul><p><b><strong>Who you are<strong><b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><b><strong>Minimum requirements<strong><b> <p><ul><li>You have a strong technical background with 2+ years of experience in the engineering field<li> <li>Proven experience in system design and highquality code development<li> <li>Ability to uphold and champion high standards in working with large scale production systems<li> <li>Take pride in working on projects to successful completion involving a wide variety of technologies and systems<li> <li>Thrive in a collaborative environment involving different stakeholders and subject matter experts<li> <li>Enjoy working with a diverse group of people with different expertise for example ¼ of Stripes work in a country thats different from the one they grew up in Almost every role at Stripe collaborates with some engineers from Sales and Support in sharing feedback from our customers to Legal and Accounting in supporting our systems for tracking money movement and reporting around the world<li> <ul><p><b><strong>Preferred qualifications<strong><b> <p><ul><li>Familiarity or experience in data infrastructure streaming systems or a related area<li> <li>Domain expertise in accounting finance or revenue recognition is beneficial but not required<li> <ul>
Technical Program Manager, Infrastructure
Company: Stripe
Location: Seattle, WA
Posted Mar 09, 2024
Stripe, a financial infrastructure platform for businesses, seeks a Technical Program Manager with 10+ years of experience in software engineering, systems engineering, or technical program management. The role involves shaping technical design, operationalizing critical cross-functional programs, and driving large-scale technical programs. The ideal candidate will have expertise in core infrastructure, distributed systems, and SOA, with strong analytical skills and communication abilities.
User Escalations Specialist
Company: Stripe
Location: Remote
Posted Mar 11, 2024
<p><b>Who we are<b><b>About Stripe<b> <p><p><span>Stripe is a financial infrastructure platform for businesses Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career<span><p> <p><b>About the team <b> <p><p>The User Escalations team offers a single pointofentry for all nonexecutive user escalations raised by Stripes on behalf of a user This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and nonsupport teams to facilitate a resolution We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from nonSupport Stripes to do this We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users <p> <p>Ultimately these cases often shine a light on points of failure within Stripe and the User Escalations team has the opportunity to create transformative user experiences while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place<p> <p>This is a high visibility high impact role with the responsibility to work with users and cross functional stakeholders all while helping build this team from the ground up<p> <p><b>What youll do<b><br ><b>Responsibilities<b> <p><ul><li><span> <span>Respond to incoming User Escalations from Stripes in a timely manner within agreed service levels as well as triage scope and support to resolution<li> <li>Communicate directly with users to solve the most painful problems via email and phone <li> <li>Be accountable for timely and accurate resolution for all User Escalations within agreed service levels<li> <li>Directly or in partnership with other Stripe teams drive fast resolution and demonstrate extreme ownership in solving users issues completely<li> <li>Conduct thorough datadriven root causes analyses of escalations and work with partner teams to validate findings<li> <li>Share findings and insights with leaders through forums and presentations<li> <li>Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users first mentality <li> <li>Challenge the status quo identifying how and where Stripe needs to improve to better serve users<li> <li>Help build the team and process from the ground up <li> <li>Support training and socialization efforts for process adoption across Stripe<li> <li>Build relationships with partner teams and drive accountability for completion of remediations<li> <li>Understand and help influence the relevant product roadmaps that will address the most frequent user escalations<li> <ul><p><b>Who you are<b> <p><p><span>Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement<span><p> <p><b>Minimum requirements<b> <p><ul><li>Experience leading multiple concurrent projects<li> <li>Analytical rigor and the ability to use data to inform decisions comfort with SQL is a plus <li> <li>The ability to navigate Stripes org and work cross functionally with SMEs<li> <li>Sound judgment and impeccable attention to detail<li> <li>Deep sense of customer care and usersfirst perspective <li> <li>Unflappable exothermic energy under pressure <li> <li>Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience <li> <li>Solid stakeholder management skills and an ability to influence others to drive progress<li> <li>A sense of urgency and a drive to see issues through to resolution<li> <ul>