Jobs at Supermicro
339 open positions
Staff Solution Architect
Company: Supermicro
Location: South Bay
Posted Mar 02, 2024
<p><strong><b>Job Req ID 20978<b><strong> <p> <p><strong><b>About Supermicro<b><strong> <p> <p>Supermicro® is a Top Tier provider of advanced server storage and networking solutions for Data Center Cloud Computing Enterprise IT Hadoop Big Data Hyperscale HPC and IoTEmbedded customers worldwide We are the 5 fastest growing company among the Silicon Valley Top 50 technology firms Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community We seek talented passionate and committed engineers technologists and business leaders to join us <p> <p><strong><b>Job Summary<b><strong> <p> <p>Supermicro is looking for Staff Solution Architect to grow and expand the business opportunities of inhouse cloud solutions from a technical perspective Your goal is to engage develop and expand our customer portfolio in the cloud solutions In this role you will be representing Supermicro in major trade shows and conferences to network and meet with clients and further developing the opportunity pipelines You will also participate in products and solutions design ensure new products incorporated the expectations and requirements from customers to increase business opportunity This Job needs to work with different solutions VAR and manage cloud solutions projects with them and Supermicro inner teams <p> <p>This role will be based on our headquarters located in the San Jose CA <p> <p><strong><b>Essential Duties and Responsibilities<b><strong> <p> <p><b>Includes the following essential duties and responsibilities other duties may also be assigned<b> Lead sales FAE and product team to design and engineer cloud solution proposals to influence and win enterprise customer Lead engineering service and technical support organizations to resolve all customer issues ensuring operational excellence in postsales system and technology deployments Design and define nextgeneration cloud solution architecture and work with product managers to manage product development cycles and customer delivery Partner closely with sales and marketing teams to ensure product roadmap is competitive in the market Work closely with internal engineering team to ensure clients expectations and requirements are incorporated in the new platform Ensure customer overall satisfaction collaborate with internal engineering teams to resolve clients issues or concerns in a timely manner Write technical white papers related to prototypes as well as final resulting products Work w marketing to publish products and white paper on tech magazines etc and promote the final storage system Must review SMCI systems and update cloud solution web content per quarter based on available market trends Co work with external different solutions VARSW HW Switch Integration service etc for customer RFQRFP and project management with external and inner teams Design develop cloud solutions with external solutions providers VAR and Supermicro inner teams <p> <p><strong><b>Qualifications<b><strong> Bachelors degree in Engineering Business or equivalent experiences MBA is highly preferable At least 12 years of experience in business of cloud solutions with VAR and cloud solutions architect Strong knowledge in computer server HW networking cluster application software cluster plate form and benchmarks Experience in big cloud solutions project architect and life cycle management Solid communication skills in both verbal and written Excellent relationship management negotiation and marketing skills Strong executive presence with a track record of winning mid to large clientsbusiness <p> <p><strong><b>EEO Statement<b><strong> <p> <p>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or special disabled veteran marital status pregnancy genetic information or any other legally protected status <p> <p>Salary Range $144000 $181000 <p> <p>The salary offered will depend on several factors including your location level education training specific skills years of experience and comparison to other employees already in this role In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in bonus and equity award programs<p>
Sr. Product Engineer
Company: Supermicro
Location: South Bay
Posted Mar 07, 2024
<p><strong><b>Job Req ID 19284<b><strong> <p> <p><strong><b>About Supermicro<b><strong> <p> <p>Supermicro® is a Top Tier provider of advanced server storage and networking solutions for Data Center Cloud Computing Enterprise IT Hadoop Big Data Hyperscale HPC and IoTEmbedded customers worldwide We are the 5 fastest growing company among the Silicon Valley Top 50 technology firms Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community We seek talented passionate and committed engineers technologists and business leaders to join us <p> <p><strong><b>Job Summary<b><strong> <p> <p>Highperformance product team in Supermicro is seeking talented Sr System Product Engineer who can lead the technical collateral development of inhouse server system products This individual will have the opportunity to define and implement latest data center and server technologies and to create proof of concepts and technical feature paper presentations to differentiate Supermicro product through online and at various industry events This individual will also be the goto person for product managers and system engineers to be the subject of matter expert in application benchmarks specifically in network database and virtualization <p> <p><strong><b>Essential Duties and Responsibilities<b><strong> <p> <p><b>Includes the following essential duties and responsibilities other duties may also be assigned<b> <p> <ul><li>Respond to networking HW FW and application related questions from customers<li> <li>Write and perform the Python or Shell scripts to test server hardware<li> <li>Write monitor program for ClusterRack performance and health<li> <li>Write engineering documentation such as testsop testprocedures and design documents<li> <li>Conduct functional and compatibility testing on various operating systems such as Linux Unix and Windows<li> <li>Perform server configuration and system performance analysis<li> <li>Perform system and other hardware functional testing using internal software tools<li> <li>Debug hardwaresoftware problem which caused by hardware or firmware<li> <li>Assist engineering sample preparation and functional validation<li> <li>Establish prepilotrun environment and use it to review the product before pilot run<li> <ul><p><strong><b>Qualifications<b><strong> <p> <ul><li>BSMS degree in Computer Science or equivalent preferred<li> <li>Minimum of 8 years Linux administration skills with proven troubleshooting and optimization skills preferred<li> <li>Excellent automationscripting skills Bash Perl Python<li> <li>Experience with configuration management frameworks such as Puppet or Chef<li> <li>Strong experience with LinuxUnix test environment<li> <li>Familiar with TCPIP protocol stack UDP IPv4IPv6 DNS DHCP and other Applicationlevel protocols<li> <li>Familiar with HPC networking architecture Knowledge of REST API interfaces<li> <li>Experience with Visualization technology and cloud computing such as VMware vSphere and OpenshiftOpenStack<li> <li>Working independently under aggressive timeliness<li> <ul><p><strong><b>Salary Range<b><strong> <p> <p>$111000 $158000 <p> <p>The salary offered will depend on several factors including your location level education training specific skills years of experience and comparison to other employees already in this role In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in bonus and equity award programs <p> <p><strong><b>EEO Statement<b><strong> <p> <p>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or special disabled veteran marital status pregnancy genetic information or any other legally protected status<p>
RMA Coordinator
Company: Supermicro
Location: South Bay
Posted Dec 17, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. Job Summary: Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. Essential Duties and Responsibilities:• Handling defective parts and dealing with vendors for RMA process• Packaging and shipping coordination of incoming and outgoing power supplies• Focusing on power supplies and related products for vendor return• Physical inventory transfer within departments and inventory management• Coordinating incoming and outgoing parts, and work to close open issues • Focusing on outstanding RMA inventory with vendors for call back actions• Working close with vendors for special parts request, FAR and feedback for urgent case• Handle the day-to-day RMA Receiving activities• Manage timely processing of RMAs to meet Service Agreements• Maintain daily productivity / workflow reports and open issues• Assist Customer Service with RMA Authorization processing as needed• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required• Maintain, review and update process documentation on a regular basis; creating new documents as required• Review current processes on a regular basis and implement new processes as required Qualifications:• Minimum of AA degree or equivalent working experience preferred• at least 3 years' experience in electronics or computer industry as RMA coordinator preferred• Excellent in written, interpersonal communications and organization skills• Detail oriented and good time management• Multi-tasking with effective decision making• Independent person and also a strong team player• Proficient with MS office Salary Range $17.12 - $25 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. The RMA Coordinator that can work closely with all related departments to meet priority on customers' requests on a daily basis is who we are looking for. Job Req ID: 23146 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
Product Manager
Company: Supermicro
Location: South Bay
Posted Mar 02, 2024
<p><strong><b>Job Req ID 20764<b><strong> <p> <p><strong><b>About Supermicro<b><strong> <p> <p>Supermicro® is a Top Tier provider of advanced server storage and networking solutions for Data Center Cloud Computing Enterprise IT Hadoop Big Data Hyperscale HPC and IoTEmbedded customers worldwide We are the 5 fastest growing company among the Silicon Valley Top 50 technology firms Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community We seek talented passionate and committed engineers technologists and business leaders to join us <p> <p><strong><b>Job Summary<b><strong> <p> <p>The Product Manager position provides an extraordinary opportunity support our Chassis and System team You will support test and validate HighEnd system level products This role will also configure deploy troubleshoot validate Computing performance and application solutions This position will be located in San Jose CA <p> <p><strong><b>Essential Duties and Responsibilities<b><strong> <p> <p><b>Includes the following essential duties and responsibilities other duties may also be assigned<b> Assist development of mechanical products by studying customer requirements applying knowledge of engineering principles to design products such as bezels brackets chassis etc Evaluate mechanical design of chassis and servers applying principles of mechanics thermodynamics heat transfer and materials Assure product quality by designing testing methods testing both sample and finished product confirming manufacturing assembly and installation processes Assist product manager to define and release planning product design and support of development activities regulatory compliance and management of product life cycle Solicit and collect new requirements needed for Supermicro chassis server products Work with other departments to ensure that the chassis server platform is being effectively leveraged throughout the product portfolio Assist product manager to coordinate crossfunction teams for sustaining supports like RMA Failure Analysis ECO implementations Provide documentation and technical knowhow to support chassisserver product lines Arrange meetings summarize meeting minutes follow up and track issues and status <p> <p><strong><b>Qualifications<b><strong> BSMS in mechanical electrical or computer engineering or equivalent is desirable 5+ years of experiences in chassis computer or server related products is preferred Demonstrates strong organization and planning skills ability to lead crossfunctional team to complete a productproject from development stage Strong initiative and ability to work in a selfdirected environment Strong understanding of ServerPC market trends and customer needs Ability to lead extended teams and meet deadlines Excellent interpersonal skills including relationship building collaboration within a diverse and crossfunctional team Experience in configuring computer systems Familiar with Windows Server and Linux operating systems Experience in ProE CAD design is preferred Good communication skills including both written and verbal <p> <p><strong><b>Salary Range<b><strong> <p> <p>$88000 $160000 <p> <p>The salary offered will depend on several factors including your location level education training specific skills years of experience and comparison to other employees already in this role In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in bonus and equity award programs <p> <p><strong><b>EEO Statement<b><strong> <p> <p>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or special disabled veteran marital status pregnancy genetic information or any other legally protected status<p>
Technical Support Associate
Company: Supermicro
Location: Dallas-Fort Worth, TX
Posted Dec 02, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. Essential Duties and Responsibilities: The job responsibilities will include, but are not limited to:• Provide technical support over phone and/or web to customers on hardware and software issues• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed• Determines requirements and/or root cause of technical issues by working with customers• Answers inquiries by clarifying desired information; researching, locating, and providing information• Perform hands-on work on servers and computers/networking equipment• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions• Fulfills requests by clarifying desired information; completing transactions; forwarding requests• Ensure escalation situations are managed and corrected quickly and professionally• Drive customer satisfaction through service excellence• Work with other engineers, account managers and developers• Provide and contribute information such as fault triage and training materials• Attend and complete all required training and certification exams• Learn to be proficient in service and repair of all systems (current, new, and updates) Qualifications:• 3+ years hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable• Experience in talking with customers to defuse situations• Background in web development is a big plus• Can navigate Linux would be a plus• Network experience such as setting up a home network with port forwarding• Able to travel 15 days per year upon operational need Salary Range $64,000 - $112,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. This position will be remote. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues and occasional travel to customer site. Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. Job Req ID: 22820 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
Firmware Engineer - BMC
Company: Supermicro
Location: South Bay
Posted Mar 01, 2024
<p><strong><b>Job Req ID 20576<b><strong> <p> <p><strong><b>About Supermicro<b><strong> <p> <p>Supermicro® is a Top Tier provider of advanced server storage and networking solutions for Data Center Cloud Computing Enterprise IT Hadoop Big Data Hyperscale HPC and IoTEmbedded customers worldwide We are the 5 fastest growing company among the Silicon Valley Top 50 technology firms Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community We seek talented passionate and committed engineers technologists and business leaders to join us <p> <p><strong><b>Job Summary<b><strong> <p> <p>If you are an engineer with embedded system knowledge and a passion for working on a new hardware then Supermicro has a great opportunity for you Supermicro is seeking a stellar Firmware Engineer to develop implement plan improve and manage the software application from inception to use In this role you will have the opportunity to collaborate in a team environment across multiple disciplines and making the requirements to rapidly deliver firmware solutions <p> <p><strong><b>Essential Duties and Responsibilities<b><strong> <p> <p><b>Includes the following essential duties and responsibilities other duties may also be assigned<b> Responsible for porting defining developing testing documenting and maintaining firmware for server system Work closely with the software and hardware teams to develop and integrate embedded code in a variety of processors PICs ARMs etc Analyze design develop and debug embedded firmware for server system Work closely with support team for debuggingtroubleshooting issues <p> <p><strong><b>Qualifications<b><strong> Masters degree is preferred BS in EE or CSCE required Must have 2+ years working experience in firmware development Strong programming skills in CC++ and Java preferable Experience in embedded Linux development Experience in ARMs processors Experience in IPMI protocol virtual media and web server is a plus TCPIP network protocols and typical network operation practices are desired <p> <p><strong><b>EEO Statement<b><strong> <p> <p>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or special disabled veteran marital status pregnancy genetic information or any other legally protected status <p> <p>Salary Range $78000 $152000 <p> <p>The salary offered will depend on several factors including your location level education training specific skills years of experience and comparison to other employees already in this role In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in bonus and equity award programs<p>
Application Software Engineer
Company: Supermicro
Location: South Bay
Posted Dec 21, 2023
Supermicro, a leading provider of server, storage, and networking solutions, is seeking a passionate Application Software Engineer. The role involves creating and implementing new features, additions, updates, bug fixes, and enhancements for internal and external web applications. The ideal candidate should have a BSCS/EE/IE or related discipline with 3+ years of experience in web application design and implementation. Proficiency in Windows stack technologies such as C#, VB.NET, ASP.Net Core, MVC, Razor Page, ASP.NET Web Forms, SQL/Stored Procedure, Entity Framework Core/LINQ, and SQL Server is required. The salary range is $59,000 - $131,000, depending on various factors including location, education, training, specific skills, years of experience, and comparison to other employees in the role.
Technical Account Manager
Company: Supermicro
Location: South Bay
Posted Dec 16, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Fluent in English• Excellent communication (both oral and written) and interpersonal skills• Excellent troubleshooting and problem solving skills• Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected• Familiarity with Linux and Virtualization is a plus Salary Range $61,000 - $126,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers• Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. This position will manage primarily 1 very large customer, so significant experience is required• Gather and compile technical support documentations for training help desk and field engineers• Manage various escalations from the customers and direct them appropriately• Visit customers to understand customer's requirements and present service solutions (often accompanied by sales)• Plan and coordinate onsite integration activities• Ability to lift up to 40 lbs. Job Summary: Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. and ability to utilize a "buddy system" for products weighing more than 50 lbs.• Travel is required (up to 25%) Qualifications:• Bachelor's degree in engineering or other technical field• 5+ years of experience in engineering/IT industry• Strong background working with x86 based line of products• Must be punctual and detail-oriented.
Technical Support Associate
Company: Supermicro
Location: Portland, OR
Posted Dec 02, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. Essential Duties and Responsibilities: The job responsibilities will include, but are not limited to:• Provide technical support over phone and/or web to customers on hardware and software issues• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed• Determines requirements and/or root cause of technical issues by working with customers• Answers inquiries by clarifying desired information; researching, locating, and providing information• Perform hands-on work on servers and computers/networking equipment• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions• Fulfills requests by clarifying desired information; completing transactions; forwarding requests• Ensure escalation situations are managed and corrected quickly and professionally• Drive customer satisfaction through service excellence• Work with other engineers, account managers and developers• Provide and contribute information such as fault triage and training materials• Attend and complete all required training and certification exams• Learn to be proficient in service and repair of all systems (current, new, and updates) Qualifications:• 5+ years of hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable• Experience in talking with customers to defuse situations• Background in web development is a big plus• Can navigate Linux would be a plus• Network experience such as setting up a home network with port forwarding• Able to travel 15 days per year upon operational need Salary Range $60,000 - $110,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. This position will be remote. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues and occasional travel to customer site. Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. Job Req ID: 22846 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
Hardware Design Engineer
Company: Supermicro
Location: South Bay
Posted Dec 03, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Master's degree is strongly desirable• Minimum 1 year of experience working with x86 server boards is a plus• In-depth knowledge of circuit design (digital, analog, power) and PCB layout• Prior experiences with motherboard design in enterprise networking servers are strongly desired• Strong communication, written, oral, and interpersonal skills• Must have the ability to work well with cross functional team effectively• Excellent organizational skills and problem solving capability• Self-motivated, team player with ability to work in a fast-paced environment Salary Range $71,000 - $128,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned):• Responsible for schematics capture, layout checking, BOM creation, debugging, and testing of server board/add-on card products• Modify and enhance existing designs to improve the quality of server motherboards• Collaborate with engineering and other teams to discover and resolve any engineering issues in early stage to ensure the quality and performance of the products reach its full capacity• Prepare technical documentation including product specifications, layout instructions, test procedures, etc.• Ensure products conform to engineering specification, regulatory, and customer expectations• Transfer products to manufacturing with clear documentation, and provide technical support to solve product problems• Provide clear documentation and strong technical supports to contract manufacturers and production department during the product sample and production stages• Provide necessary mentorship to young engineers in the team Qualifications:• Bachelor's degree in electrical engineering preferred. The candidate must be self-motivated and possess a strong will to do great things, with a result-driven mindset to develop the most competitive and endurance board products. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. The candidate will play a key role in the development process of in-house server motherboards, by working collaboratively with cross-functional engineering team as well as outside partners to ensure the robust design of the boards. Job Summary: As a global leader in networking solution innovation, Super Micro Computer's mission is to develop and provide the market with end-to end computing solution and high performance networking products. We have an immediate need for a Hardware Design Engineer to join our talented and bright design team.
Technical Account Manager
Company: Supermicro
Location: Chicago, IL
Posted Dec 16, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Fluent in English• Excellent communication (both oral and written) and interpersonal skills• Excellent troubleshooting and problem solving skills• Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected• Familiarity with Linux and Virtualization is a plus Salary Range $61,000 - $126,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers• Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. This position will manage primarily 1 very large customer, so significant experience is required• Gather and compile technical support documentations for training help desk and field engineers• Manage various escalations from the customers and direct them appropriately• Visit customers to understand customer's requirements and present service solutions (often accompanied by sales)• Plan and coordinate onsite integration activities• Ability to lift up to 40 lbs. Job Summary: Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. and ability to utilize a "buddy system" for products weighing more than 50 lbs.• Travel is required (up to 25%) Qualifications:• Bachelor's degree in engineering or other technical field• 5+ years of experience in engineering/IT industry• Strong background working with x86 based line of products• Must be punctual and detail-oriented.
Technical Writer
Company: Supermicro
Location: South Bay
Posted Dec 16, 2023
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. )• Experience creating and editing complex message sequence diagrams and beautiful graphical assets• Experience writing and structuring WIP references, integration guides, system architecture docs, and the like for a developer audience• Strong command of the English language coupled with knowledge in computer systems preferred Salary Range $72,000 - $115,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. You'll also help consolidate, organize, and improve existing documentation. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned):• Collaborate with cross functional teams to create easy-to-understand WIP references, integration guides, message sequence diagrams, and everything in between• Help consolidate, organize, and improve existing documentation• Knack for interviewing subject matter experts or stakeholders to understand and document complex topics and systems• Ability to effectively communicate and collaborate with a broad group of people, including ISO committee, project managers, business stakeholders, and third-party partners.• Track, control and store essential documents properly by ensuring all documents, processes, forms follow ISO standards• As part of the team, you'll help SSGS software developers write beautiful technical documentation for both internal and external audiences - with a focus on the external Qualifications:• Bachelor's degree in English, Technical English, or Technical Writing preferred• 3+ years of related work experiences preferred• Proficient in the use in Adobe InDesign and FrameMaker, Adobe Acrobat, Illustrator, Photoshop and Windows Office applications (Excel, Word, Visio, etc. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. You'll collaborate with cross functional teams to create easy-to-understand WIP references, integration guides, message sequence diagrams, and everything in between. Therefore, knowledge of the standard and these technologies (or similar) is important. And if you want to help build and define the roadmap for the tools we use to deliver our documentation, there's an opportunity for that too. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.