Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Senior Data Engineer(SSE)

Company: Ninja Van

Location: Other US Location

Posted Feb 02, 2025

Ninja Van, a Singapore-based logistics startup founded in 2014, is rapidly expanding across Southeast Asia. With over 2600 hubs and stations, it delivers more than 2 million parcels daily to 500 million consumers in six markets. The company is seeking experienced data engineers to design, develop, and maintain its data streaming, processing, and storage infrastructure. The ideal candidate should have at least 5 years of experience in building scalable data infrastructure using Python, PySpark, Spark, and Airflow. They should also have expert-level SQL knowledge and experience with Apache Kafka, Hadoop, and MapReduce.

Sr. Key Account Analyst

Company: Ninja Van

Location: Other US Location

Posted Feb 03, 2025

Ninja Van is a tech-enabled logistics company, founded in 2014, that has become the largest and fastest-growing last-mile logistics company in Southeast Asia. They partner with over 35,000 merchants and deliver more than 1,000 parcels every minute across six countries. The company uses cutting-edge software and operational concepts, including algorithm-based optimization, dynamic routing, end-to-end tracking, and a data-driven approach, to provide best-in-class delivery services. They are seeking an Account Manager with a Bachelor's Degree, 2+ years of experience in relevant fields, and proficiency in Microsoft Office. The role involves managing relationships, analyzing data, overseeing shipments, providing feedback, handling projects, collaborating with the Head of Retail, and addressing client concerns.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

Other Companies Hiring

© 2026 Job Transparency. All rights reserved.