Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Marine Electrician

Company: United Support Services, Inc.

Location: Naval Base San Diego, CA

Posted Jan 30, 2025

Locating and diagnosing trouble in the electrical system or equipment; working standard computations relating to load requirements of wiring or electrical…

Executive, Finance Operations (Ninja Mart - FMCG)

Company: Ninja Van

Location: Other US Location

Posted Jan 31, 2025

Ninja Van is a tech-enabled logistics company, launched in 2014, that has become the largest and fastest-growing last-mile logistics company in Southeast Asia. They provide delivery services for businesses of all sizes across six countries, delivering over 1000 parcels every minute. Ninja Van is a technology company that uses algorithm-based optimization, dynamic routing, end-to-end tracking, and a data-driven approach to offer best-in-class delivery services. They recently launched Ninja Mart, their first FMCG-focused logistics unit, connecting brands with retailers in suburban and rural regions of Vietnam and Malaysia. The job posting is for a finance position requiring a Bachelor's degree, at least 13 years of experience in finance or operations, and familiarity with end-to-end finance operations.

Shipyard Plumber

Company: United Support Services, Inc.

Location: Naval Base San Diego, CA

Posted Jan 30, 2025

Use of industry specific hand tools, portable power tools and manually operated machine tools. Assemble and install valves, pipe fittings, and pipes composed of…

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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