Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Manager, Partnership (Key Account Management)

Company: Ninja Van

Location: Other US Location

Posted Jan 27, 2025

Ninja Van, a tech-enabled logistics company founded in 2014, is the largest and fastest-growing last-mile logistics provider in Southeast Asia. They deliver over 1000 parcels every minute across six countries, partnering with more than 35000 merchants. The company is committed to continuous improvement and innovation, utilizing algorithm-based optimization, dynamic routing, end-to-end tracking, and data-driven approaches to provide top-notch delivery services. They are seeking a data-savvy professional with at least 2 years of experience in logistics or e-commerce, strong analytical skills, and proficiency in Microsoft Excel. The ideal candidate will collaborate with team members, support Key Account Managers, and analyze data to improve client relationships and strategic decision-making.

Senior Executive, Sales (Klang Valley)

Company: Ninja Van

Location: Other US Location

Posted Jan 27, 2025

The job description outlines responsibilities for Internal Customer Management, Stakeholder Management, and Reporting. The role involves contributing to revenue and objectives, leading sales channels, cultivating a high-performance culture, conducting performance reviews, identifying development programs, fostering trusting relationships, collaborating with stakeholders, and managing a robust territory. The candidate should have a diploma or degree, extensive sales experience, and travel capabilities. Mandarin fluency is an advantage for managing the Chinese market.

Senior Database Architect [MySQL / TiDB]

Company: Ninja Van

Location: Other US Location

Posted Jan 28, 2025

Ninja Van, a Singapore-based logistics startup founded in 2014, has rapidly grown to become one of Southeast Asia's largest and fastest-growing express logistics companies. With 100 network coverage across six markets, it delivers more than 2 million parcels daily to 500 million consumers. The company is seeking world-class talent for its Database Services team, requiring 8+ years of hands-on experience with database technologies, expert-level knowledge of at least one (MySQL, Postgres, MongoDB, TiDB), and proficiency in automation and cloud technologies.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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