Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Salesforce Admin Support

Company: Support Ninja

Location: Other US Location

Posted Dec 31, 2024

SupportNinja is a company that provides outsourced support, lead generation, customer service, and community management to fast-growing tech companies. They focus on developing the best people, implementing the latest technology, and challenging the status quo. The company offers a culture dedicated to their core values of Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The role of a Salesforce Admin Support involves technical assistance, delivering solutions, handling customer cases, and working on special projects. The required qualifications include 2-3 years of experience in technical support, experience with cloud-based SAAS solutions, excellent communication and customer service skills, and technical knowledge.

Inbound Sales Team Supervisor (LATAM)

Company: Loop Support

Location: Latin America

Posted Jan 03, 2025

The company is a forward-thinking staffing agency seeking a Sales Team Lead to oversee, coach, and inspire a team of 68 inbound sales representatives. The role involves team leadership, operational oversight, and hands-on coaching to ensure exceptional service delivery, drive team performance, and solve operational challenges. The ideal candidate should have proven experience leading and developing sales teams, preferably in inbound call-based B2C sales environments, with at least 5 years of sales experience and 2+ years in a team management role. The role offers the opportunity to make a significant impact within a growing team and shape the future of the sales operation.

Account Management Manager

Company: Ninja Van

Location: Other US Location

Posted Jan 25, 2025

The role involves performance monitoring, seller support, and team management. Key responsibilities include developing reports on team productivity, managing technical projects, setting customer service standards, and providing feedback to internal teams. The role also involves external seller-buyer support, recruiting and training team members, and managing team performance. The ideal candidate should have a bachelor's degree or higher, proven work experience as a CE CR AM Manager, preferably in the logistics express and ecommerce industries. They should have customer-facing skills, hands-on experience with help desk and remote control software, a solid technical background, excellent communication skills, and team management skills.

HR Operations Associate

Company: Ninja Van

Location: Other US Location

Posted Jan 21, 2025

Ninja Van is a tech-enabled logistics company founded in 2014, providing hassle-free delivery services across Southeast Asia. They have become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. The company is well-positioned for rapid growth after raising one of the largest Series C rounds in Southeast Asia in January 2018. Ninja Van is a technology company that uses cutting-edge software and operational concepts to provide best-in-class delivery services. The Human Resources Unit manages the entire employee life cycle, focusing on strategic initiatives, professional growth, and high performance. The HR Operations Associate role involves administrative and clerical support for HR services, including compensation, benefits, employee relations, and people development.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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