Jobs at Support Ninja
Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.
Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.
Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.
Senior Manager, Sort (Operations)
Company: Ninja Van
Location: Other US Location
Posted Dec 31, 2024
The role involves overseeing and managing daily sorting operations, implementing efficient procedures, and collaborating with cross-functional teams to align logistics operations with business objectives. The responsibilities also include hiring, training, and motivating a team, ensuring compliance with safety standards, and optimizing cost per parcel. A bachelor's or master's degree in Logistics Supply Chain Management is required, along with at least 8 years of experience in logistics and supply chain operations, with a senior management role preferred.
Logistics Management Specialist
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland
Posted Dec 21, 2024
This is a Direct Hire Authority (DHA) solicitation for a Product Manager Sensors Aerial Intelligence Logistics Division position at Aberdeen Proving Ground, MD. The role involves preparing logistics support documents, utilizing integrated logistics support processes, and developing life cycle logistics support initiatives. Qualifications include relevant experience or education, with specialized experience defined as preparing logistics support documents, utilizing integrated logistics support processes, and developing life cycle logistics support initiatives. The position is subject to a suitability or fitness determination and a one-year probationary period. U.S. Citizenship is required, and proof of citizenship must be provided. This is an Army Acquisition, Logistics and Technology Workforce position, and selectees must meet position requirements for certification at Level Foundational in the Acquisition Career Field Life Cycle Logistics within 36 months of entrance on duty.
LOGISTICS MANAGEMENT SPECIALIST
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama
Posted Dec 21, 2024
This is a Direct Hire Authority solicitation for a Logistics Management Specialist position at Program Executive Office (PEO) Soldier, Project Manager Soldier Survivability, Product Manager Air Warrior, located at Redstone Arsenal, AL. The role involves developing product support strategies, managing logistics products/documents, and monitoring comprehensive logistics program implementation. Qualifications include one year of specialized experience in materiel acquisition programs, and proof of U.S. Citizenship. The position requires a Secret security clearance, business travel up to 25% of the time, and meeting position requirements for Advanced certification in the Acquisition Career Field Life Cycle Logistics within 48 months of entrance on duty.
Project Manager (SaaS)
Company: Support Ninja
Location: Other US Location
Posted Dec 31, 2024
SupportNinja is a company that helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management. They are looking for a Project Manager to manage and lead a team of technical specialists to deliver projects on time, within budget, and to the required quality standards. The Project Manager will also be responsible for communicating with stakeholders, testing and deploying products or services, identifying and mitigating risks, managing change requests, managing the project budget, preparing project reports, keeping up with the latest technologies and trends, providing technical support, ensuring compliance with project standards and procedures, managing stakeholder expectations, contributing to the organization's overall success, identifying and implementing best practices, participating in the procurement process, managing vendor relationships, escalating issues to senior management, providing feedback to stakeholders, and documenting the projects lessons learned.
Management Trainee Programme
Company: Ninja Van
Location: Other US Location
Posted Dec 31, 2024
A Management Trainee Program is a structured training initiative within an organization designed to develop the next generation of leaders and managers. The program targets recent graduates or early-career professionals and aims to equip them with the necessary skills, knowledge, and experience to assume managerial roles within the company, mainly in the logistics industry.
IT Specialist (SYSANALYSIS)
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Stuttgart, Germany Stuttgart, Germany
Posted Dec 21, 2024
The text describes a job opening for an IT Specialist (SYSAnalysis) in PEO C3N, responsible for managing acquisition of Communications and/or Information Technology systems/devices. The role involves analytical duties related to program and resource management of systems/equipment acquisition/implementation. The position is a DoD Security Cooperation Workforce (SCW) role, requiring Intermediate level certification in Acquisition Management, or the ability to obtain within 36 months. It's a 2-year term position with potential extension up to 8 years, subject to a one-year trial period. The role is part of the Army Acquisition, Logistics and Technology Workforce, requiring Practitioner certification in Program Management within 60 months. The job involves planning and coordinating major hardware/software systems, developing project cost estimates, managing IT implementation projects, and writing contractual requirements. The position offers a comprehensive benefits package.
Project Coordinator & Reporting
Company: Ninja Van
Location: Other US Location
Posted Dec 25, 2024
The text describes a job responsibilities list for a position in the logistics industry. The role involves coordinating with departments, resolving conflicts, conducting monthly reconciliations, developing formulas for calculating scores, and creating reporting tools. The requirements include a minimum of 1 year of experience in reporting, experience with statistical packages, and a bachelor's degree in logistics or a related field.
Staff Software Engineer
Company: Ninja Van
Location: Other US Location
Posted Dec 28, 2024
Ninja Van is a late-stage logtech startup disrupting the express logistics industry in Southeast Asia. With a strong focus on innovation, cutting-edge technology, and customer satisfaction, Ninja Van has grown rapidly since its launch in 2014. They process 250 million API requests and 3TB of data daily, delivering over 2 million parcels every day. Ninja Van operates in 6 SEA markets with 100 network coverage, 2600+ hubs and stations, and reaches 500 million consumers. They are seeking world-class talent to join their crack team of engineers, product managers, and designers.
Senior Counsel of Global Compliance and Ethics
Company: Jet Support Services, Inc.
Location: Chicago, IL
Posted Dec 21, 2024
JSSI is a leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. They offer various products and services such as maintenance programs, parts and leasing, software, and advisory services. JSSI is committed to developing and implementing a global compliance and ethics program, promoting an enterprise-wide culture of compliance, and ensuring all policies and procedures align with industry standards and best practices.
Project Specialist
Company: Ninja Van
Location: Other US Location
Posted Dec 31, 2024
Ninja Van is a tech-enabled logistics company that provides hassle-free delivery services for businesses in Southeast Asia. Launched in 2014, it has become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1000 parcels every minute across six countries. The company is a technology company that is disrupting the industry with cutting-edge software and operational concepts, providing best-of-class delivery services that delight both shippers and end customers. The company has much room for improvement and many ideas to further shape the industry.
Station Operations Manager
Company: Ninja Van
Location: Other US Location
Posted Dec 25, 2024
The Operations Manager role involves overseeing the final leg of the supply chain, managing logistics, transportation, and delivery processes. The goal is to optimize last-mile operations, enhance customer satisfaction, and drive operational excellence. Responsibilities include ensuring no aging parcels, following FIFO, monitoring and analyzing factors contributing to aging, implementing operations strategies to improve CPP, planning and tracking local station performance, and identifying areas for improvement to meet speed and SLA targets.
Security Specialist
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Fort Belvoir, Virginia Fort Belvoir, Virginia
Posted Dec 21, 2024
This job posting is for a Defense Civilian Intelligence Personnel System (DCIPS) position at the US Army Acquisition Support Center. The role requires administrative oversight of a Personnel Security program, application of regulations to support an Information Security program, and assistance with training or guidance on related programs. Specialized experience is necessary, with a focus on security and intelligence. The position may require Temporary Duty (TDY) travel up to 20% of the time. Qualifications include meeting one of several employment authority categories, such as being a current Army DCIPS Employee, Disabled Veteran, or Priority Placement Program eligible. A Top Secret security clearance is mandatory, along with obtaining a Security Fundamentals Professional Certification within the first two years. No education qualification is required, and the role is subject to Department of Defense referral system for displaced employees.