Jobs at Sutherland
638 open positions
Customer Service/Sports Specialists-Bilingual/Spanish - Remote
Company: Sutherland
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Do you enjoy sports Are you passionate about entertainment and technology Enjoy streaming Do you possess Bilingual EnglishSpanish skills Interested in a <strong>work from home<strong> opportunity <p> <p><strong>Join Us <strong><p> <p>Our highperforming Streaming Services team is searching for <strong>Bilingual EnglishSpanish<strong> individuals who are curious innovative knowledgeable and excited about sports to join us as Sports Specialists<p> <p><b>Job Description<b> <p><p>As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sports and games they love most That means you will support all aspects related to the customers digital sports platforms via chat SMS emailwebform social voice and selfservice to provide superior fan experiences every day This will include<p> <ul><li>Creating bestinclass experiences for people that contact us by demonstrating patience and acknowledging customer problems and issues<li> <li>Educating the caller helping them accomplish what they want to do stream a game create fantasy account etc and talk sports while you do it<li> <li>Effectively using all available technology tools and resources to resolve inquiries<li> <li>Developingmaintaining a general knowledge of clients products and services<li> <ul><p><strong>What we offer<strong><p> <ul><li>Competitive hourly rates paid training and PTO be sure to ask about our <strong>NEW Global Flexible Vacation Policy<strong><li> <li>Additional pay incentives as well as monthly rewards amp recognition programs<li> <li>Medical dental and vision benefits<li> <li>Advancement opportunities 80 of our frontline leaders have been promoted from within<li> <li>Employee Discounts<li> <li>EAP amp Health and Wellness programs including a personal trainer dedicated to Sutherland<li> <ul><p><b>Qualifications<b> <p><ul><li>High school diploma or GED<li> <li>Ability to type 30+ words per minute<li> <li>1+ year of customer service experience<li> <li>Fluency in English amp Spanish<li> <li>Excellent communication skills as well as strong critical thinking and problemsolving skills<li> <li>Efficient in websitedigital navigation and interaction<li> <li>Strong knowledge of and passion for sports<li> <li>Ability to multitask prioritize and manage time effectively in a fastpaced but remote environment<li> <li>Microsoft program proficiency<li> <ul><p>We will provide equipment but to <strong>work from home<strong> you must have <p> <ul><li>A quiet and distractionfree secure place to work<li> <li>Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download the faster the better<li> <li>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates wireless andor satellite Internet Service Providers are not compatible with our systems <li> <ul><p><strong><u>IMPORTANT NOTE<u><strong><strong> <strong>This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong>About Us<strong><p> <p><em>As a digital transformation company and certified as a <strong>Great Place to Work in Canada<strong> Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds best known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p> <p><em>SP<em><p>
Customer Service Representative/Streaming Services-Remote
Company: Sutherland
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience Do you excel at handling customer calls of varying types and have a proven track recording for hitting performance targets Do you stream television and movies and enjoy animated films and tv shows<p> <p><strong>Join Us<strong><p> <p><b>Job Description<b> <p><p>Were Sutherland and were now seeking enthusiastic and peopleoriented individuals to join our dynamic team in supporting customers of one of our customers a global giant in the streaming media and entertainment industry currently celebrating <em>100 years of magic <em> If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies TV shows and animated stories consider joining us now and growing with us in the future<p> <p> <strong>What we offer<strong><p> <ul><li>Competitive hourly rate and paid training<li> <li>Additional pay incentives as well as monthly rewards amp recognition programs<li> <li>Medical dental and vision benefits <li> <li>Exciting vacation benefits including a newly introduced Global Flexible Vacation Policy<li> <li>Promote from within opportunities 80 of our frontline leaders began their careers at Sutherland as reps<li> <li>EAP amp Health and Wellness programs including a personal trainer dedicated to Sutherland<li> <ul><p><b>Qualifications<b> <p><ul><li>Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience<li> <li>Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc <li> <li>Basic PC keyboarding skills Microsoft Office experience Outlook Word Excel<li> <li>Technical support experience<li> <li>Strong problemdiagnosis and problemsolving skills<li> <li>Multitasking skills with the ability to use several applications simultaneously<li> <li>Experience working with CRM applications preferred<li> <ul><p><strong>We will provide all equipment but to be successful when working from home you must have the following<strong><p> <ul><li>Excellent Internet connectivity <ul><li>Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better <ul><li>Wireless andor satellite Internet Service Providers are not compatible with our systems<li> <ul><li> <li>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates<li> <ul><li> <li>A quiet and distractionfree secure place to work<li> <ul><p><strong><em><u>IMPORTANT NOTE<u> <em><strong> This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong><em>About us<em><strong><p> <p><em>As a digital transformation company and <strong>Great Place to Work <strong>certified Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds most known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p>
Senior Associate - IT Helpdesk
Company: Sutherland
Location: Remote
Posted Mar 11, 2024
<p><b>Company Description<b> <p><p>Sutherland is an experienceled digital transformation company that can help your business achieve nonlinear growth by delivering exceptionally engineered experiences for your very human customers and employees We do this by combining humancentered design with the scale and accuracy of realtime analytics AI cognitive technology and automation<p> <p>We work with businesses across a broad range of industries including Banking amp Financial Services Insurance Healthcare Retail Telecommunications Media amp Entertainment Technology Travel amp Hospitality and Logistics<p> <p><b>Job Description<b> <p><p>To act as the central point of contact between the user and IT Service Management To handle incidents and requests and provide an interface for other activities such as Change Problem Configuration Release Service Level and IT Service Continuity We are a group of dynamic and driven individuals If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you<p> <p><strong>Senior Associates in this role get to<strong><p> <ul><li><strong>Enable the workforce <strong> Act as point of contact for all technical related issues and requests Provide appropriate customer service Drive all tickets to closure on time Handle calls amp tickets within the defined SL<li> <li><strong>Support the team<strong> Build good rapport with the customers as well as within team<li> <li><strong>Keep management updated <strong>Keep management updated on major outages being reported to GSD<li> <li><strong>Help others <strong>Work as a team and help each other with issuesrequests that need to handled daily basis<li> <ul><p><b>Qualifications<b> <p><ol><li>Excellent communication Skills Verbal and Written<li> <li>Good knowledge on Windows OS troubleshooting MS Office application<li> <li>Basic Hardware troubleshooting skills<li> <li>Willing to work on in night shifts<li> <li>Willing to assist our internal customers over the phone<li> <li>Understanding of Active Directory Services it will be an added advantage if the candidate possesses MCP certification<li> <li>ITIL Foundation Certification is a Value added<li> <li>To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction <li> <li>Document all Service Desk interactions in the form of incident PhoneWebWalkin<li> <li>Ensures all Tickets Processed handled accordingly and documented<li> <li>Active Directory User Management as a DaytoDay Activity<li> <li>Graduate in any stream can be considered for the position<li> <ol><p><b>Additional Information<b> <p><p>Tier 2 Technicians role is that of providing first level support through taking calls and handling the resulting incidents or Service Requests using the incident management and request fulfillment processes in line with Service Desk objectives<p>
Customer Support Representative/Bilingual French - Remote
Company: Sutherland
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience Do you stream television and movies and enjoy animated films and tv shows Are you comfortable writing and speaking to people in <strong>both English and French<strong><p> <p><strong>Choose Us<strong><p> <p><b>Job Description<b> <p><p>Were Sutherland and we are currently seeking enthusiastic and peopleoriented professionals <strong><em>with bilingual FrenchEnglish skills<em><strong> to join our dynamic team in supporting customers of one of our customers a global giant in the streaming media and entertainment industry If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies tv shows and animated stories consider joining us now and growing with us in the future<p> <p>In this position you will use a variety of tools resources and applications to<p> <ul><li>Provide support for general billing inquiries<li> <li>Access customer records and verify account information<li> <li>Troubleshoot and resolve issues determining causes when applicable escalate when necessary<li> <li>Identify potential needs and recommend solutions and follow up with customers as needed<li> <ul><p>We offer<p> <ul><li>Competitive base rate of $15hour<li> <li>Medical dental and vision benefits EAP and more health and wellness programs<li> <li>Generous PTO<li> <li>Paid topnotch training<li> <li>Great work environment<li> <li>Promotefromwithin advancement opportunities<li> <ul><p><b>Qualifications<b> <p><ul><li>Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience<li> <li>Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc <li> <li>Proficiency in both verbal and written French and English skills<li> <li>Basic PC keyboarding skills Microsoft Office experience Outlook Word Excel<li> <li>Technical support experience<li> <li>Strong problemdiagnosis and problemsolving skills<li> <li>Multitasking skills with the ability to use several applications simultaneously<li> <li>Experience working with CRM applications preferred<li> <ul><p>We will supply equipment but to work from home you must have<p> <ul><li>Excellent Internet connectivity <ul><li>Internet access speeds of at least 5 Mbps upload and 30 Mbps download the faster the better<li> <li>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates wireless andor satellite Internet Service Providers are not compatible with our systems<li> <ul><li> <li>A quiet and distractionfree secure place to work<li> <ul><p><strong><u>IMPORTANT NOTE<u><strong><strong> <strong>This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong>About Us<strong><p> <p><em>As a digital transformation company and certified as a <strong>Great Place to Work<strong> Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds best known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p> <p><p> <p>EEOC and Veteran Documentation<br >During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status<br >At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements Periodic reports are made to the government on the following information The completion of the Administrative EEO record is optional If you choose to volunteer the requested information please note that all <br >Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file<br >Please note YOUR COOPERATION IS VOLUNTARY INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION<p>