Jobs at Sutherland
638 open positions
IT Roles Colombia
Company: Sutherland
Location: Remote
Posted Mar 20, 2024
Sutherland is currently hiring for various IT roles including Junior Support Engineer, Senior Software Project Manager, Netapp Technical Support Engineer, Tier 2 Support Engineer, Business Analyst/Data Analyst, and Software Implementation Engineers. The company is seeking motivated, passionate, and goal-oriented individuals. All roles require an Intermediate-Advanced English level (B2 or higher). The company assures confidentiality of information and encourages referrals. Interested candidates can apply directly or refer friends via the provided links.
Linux Technical Support - Remote
Company: Sutherland
Location: Remote
Posted Mar 19, 2024
Sutherland is hiring remote technical support professionals to work with a leading cybersecurity organization. The role involves resolving complex technical issues, providing configuration help, and participating in on-call support. Requirements include at least one year of experience with Linux in a technical support environment, strong problem-solving skills, and the ability to host remote troubleshooting sessions. The company offers a competitive hourly rate, benefits, and flexible PTO. The job is open only to US residents authorized to work in the US.
Customer Service/Sports Specialists-Bilingual/Spanish
Company: Sutherland
Location: Canada
Posted Mar 15, 2024
<br><br><div class=h3>Company Description<div><p>Do you enjoy sports Are you passionate about entertainment and technology Enjoy streaming Do you possess Bilingual EnglishSpanish skills Interested in a <strong>work from home<strong> opportunity <p><p><strong>Join Us <strong><p><p>Our highperforming Streaming Services team is searching for <strong>Bilingual EnglishSpanish<strong> individuals who are curious innovative knowledgeable and excited about sports to join us as Sports Specialists<p><br><br><div class=h3>Job Description<div><p>As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sports and games they love most That means you will support all aspects related to the customers digital sports platforms via chat SMS emailwebform social voice and selfservice to provide superior fan experiences every day This will include<p><ul style=><li style=>Creating bestinclass experiences for people that contact us by demonstrating patience and acknowledging customer problems and issues<li><li style=>Educating the caller helping them accomplish what they want to do stream a game create fantasy account etc and talk sports while you do it<li><li style=>Effectively using all available technology tools and resources to resolve inquiries<li><li style=>Developingmaintaining a general knowledge of clients products and services<li><ul><p><strong>What we offer<strong><p><ul style=><li style=>Competitive hourly rates paid training and PTO be sure to ask about our <strong>NEW Global Flexible Vacation Policy<strong><li><li style=>Additional pay incentives as well as monthly rewards amp recognition programs<li><li style=>Medical dental and vision benefits<li><li style=>Advancement opportunities 80 of our frontline leaders have been promoted from within<li><li style=>Employee Discounts<li><li style=>EAP amp Health and Wellness programs including a personal trainer dedicated to Sutherland<li><ul><br><br><div class=h3>Qualifications<div><ul style=><li style=>High school diploma or GED<li><li style=>Ability to type 30+ words per minute<li><li style=>1+ year of customer service experience<li><li style=>Fluency in English amp Spanish<li><li style=>Excellent communication skills as well as strong critical thinking and problemsolving skills<li><li style=>Efficient in websitedigital navigation and interaction<li><li style=>Strong knowledge of and passion for sports<li><li style=>Ability to multitask prioritize and manage time effectively in a fastpaced but remote environment<li><li style=>Microsoft program proficiency<li><ul><p>We will provide equipment but to <strong>work from home<strong> you must have <p><ul style=><li style=>A quiet and distractionfree secure place to work<li><li style=>Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download the faster the better<li><li style=>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates wireless andor satellite Internet Service Providers are not compatible with our systems <li><ul><p><strong><u>IMPORTANT NOTE<u><strong><strong> <strong>This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment<p><br><br><div class=h3>Additional Information<div><p><strong>About Us<strong><p><p><em>As a digital transformation company and certified as a <strong>Great Place to Work in Canada<strong> Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds best known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p><p><em>SP<em><p><img src=httpsremotivecomjobtrack1901321blankgifsource=publicapi alt=>
Digital Ad Sales/Customer Success
Company: Sutherland
Location: Other US Location
Posted Apr 08, 2024
Sutherland is hiring for a senior role in digital marketing and online sales. The position involves managing a portfolio of small business customers, growing their business, and optimizing digital ad results. The company offers an attractive rate of $23/hour, incentives, paid training, full benefits, and opportunities for career growth. Qualifications include 3 years of work experience, 2 years in digital marketing/online sales, deep knowledge of digital marketing and sales operations, and excellent client relationship building skills.
Lead – Technical Advisor
Company: Sutherland
Location: Remote
Posted Mar 19, 2024
<p><b>Company Description<b> <p><p>Sutherland is seeking an attentive and goaloriented person to join us as Lead Upgrade Tech Advisors We are a group of driven and hardworking individuals If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you<p> <p><b>Job Description<b> <p><p>Job Description The Technical Advisor participates in all stages of the implementation lifecycle for exports discovery configuration testing deployment postgolive support to review technical readiness in the customers environment under the direction of the Project Manager and may lead one or more activities Project responsibilities include gathering customer requirements configuring the technical components of the Client solution ensuring infrastructure readiness meets specifications setting and managing customer expectations regarding the technology and how it will reside in the production environment knowledge transfer to the customer System administrators and IT staff troubleshooting issues throughout the implementation cycle and identifying risks and communicating issues to the Project Manager<p> <p><strong>Job Responsibilities<strong><p> <ul><li> Document and validate customers requirements and map to the Clients functionality<li> <li> Creating a system blueprint and dataflow diagram for each project<li> <li> Conduct consulting sessions on the phone and inperson to ensure technical readiness of the solution for production<li> <li> Attend internal project meetings and provide status on progress of activities and deliverables<li> <li> Ensure infrastructure meets technical specifications and best practices<li> <li> Be a goto resource for specific functional areas for both internal and external users<li> <li> SQL scripting to meet customer needs<li> <li> Document solutions and contribute to a solutions repository<li> <li> Document best practices and share with the Practice<li> <li> Contribute to internal knowledge share review posted feedback on a continuous basis and respond to questions<li> <li> Participate in Continuing Education sessions<li> <li> Complete new release training on a timely basis be fully versed on new andor enhanced functionality in each product release<li> <ul><p><b>Qualifications<b> <p><p><strong>Education <strong>Bachelors Degree Or any combination of education and experience would provide the required qualifications for the position<p> <p><strong>Experience <strong><p> <ul><li>10+ years of experience in healthcare IT in a technical role preferably with enterprise solutions<li> <li> Experience with software in a SaaS Cloud computing environment<li> <ul><p><strong>Our most successful candidates will have<strong> <p> <ul><li> Ability to read and understand a technical specification from a vendor<li> <li> Ability to analyze vendor feedback and determine root causes and next steps<li> <li> Industry certification in networking SQL AWSAzure etc<li> <li> Experience with software in a SaaS Cloud computing environment<li> <li> Customer relationship acumen<li> <li> Ability to engage with multiple projects amp customers at the same time and manage priorities<li> <li> Excellent organization communication and collaboration skills<li> <li> Ability to lead and facilitate customer workshops and sessions<li> <li> Superior technology and troubleshooting skills<li> <li> Ability and willingness to travel to customer sites as needed<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p>US shift timing<p>
Lead - IT Help Desk
Company: Sutherland
Location: Remote
Posted Mar 18, 2024
Sutherland is a digital transformation company that offers exceptional customer and employee experiences through human-centered design and advanced technologies. They are seeking a dynamic and experienced IT Service Management professional to act as the central point of contact, handle incidents and requests, and provide support to the team and management. The role involves excellent communication skills, Windows OS troubleshooting, MS Office application knowledge, basic hardware troubleshooting, and willingness to work in night shifts. ITIL Foundation Certification is a plus. The successful candidate will enable the workforce, support the team, keep management updated, and help others within the team.
Paralegal/Contracts Administrator
Company: Sutherland
Location: Other US Location
Posted Apr 02, 2024
The job posting is seeking an organized and reliable person to join the Legal Department as a Paralegal/Contracts Administrator. The role involves administrative assistance, contracts administration, and record keeping. The company is looking for someone with previous experience in record keeping, document management, and administrative experience, and strong verbal and written communication skills.
Customer Care Representative, Remote
Company: Sutherland
Location: Remote
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p>Are you a selfmotivated and teamoriented individual ready to take on a new role within an exciting company Do you deal with customers and colleagues with the same amount of positive energy and excitement Can you be productive <strong>working from home<strong> while effectively multitasking on a variety of projects and assignments<p> <p><strong>Choose Us<strong><p> <p><b>Job Description<b> <p><p>Sutherland is seeking <strong>Customer Service Reps <strong>to deliver exceptional service and solutions to customers of our customers through inbound calls and chat You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you Our hours of operation are MondayFriday 7A7P EST<p> <p><strong>What we offer<strong><p> <ul><li>Competitive hourly rate of $15hour<li> <li>Medical dental and vision benefits<li> <li>Paid training amp PTO<li> <li>Advancement opportunities 80 of our frontline leaders have been promoted from within<li> <li>Monthly rewards amp recognition programs<li> <li>Employee Discounts<li> <li>Health and Wellness programs including a personal trainer dedicated to Sutherland<li> <ul><ul><ul><p><b>Qualifications<b> <p><ul><li>Ability to handle customer calls of varying types ie service requests billing questions energy conservation advice etc effectively and efficiently<li> <li>Strong communication and active listening skills as well as the ability to leverage probing questions to resolve issues<li> <li>Strong attention to detail and the ability to effectively multitask<li> <li>High school diploma or GED an Associates degree is a plus<li> <li>Know your way around a PC with strong keyboard skills and basic MS Office knowledge<li> <ul><p><strong>Requirements to work from home<strong><p> <ul><li>Excellent Internet connectivity <ul><li>Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better<li> <li>Hardwired internet connection <em>wireless andor satellite Internet Service Providers are not compatible with our systems<em><li> <ul><li> <li>A quiet and distractionfree secure place to work<li> <ul><p><strong><u>IMPORTANT NOTE<u> <strong>This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong><em>About Us<em><strong><p> <p><em>At Sutherland named a <strong>Great Place to Work <strong>we care for our customers customers and help to strengthen their brands We do this by improving how they work with their customers to deliver an extraordinary customer experience In other words behind every screen click or command are the people of Sutherland In business for over 35 years we are now nearly 40000 employees strong and work with h<em><em>undreds of companies in over 100 countries around the globe<em><p> <p><p> <p>EEOC and Veteran Documentation<br >During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status<br >At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements Periodic reports are made to the government on the following information The completion of the Administrative EEO record is optional If you choose to volunteer the requested information please note that all <br >Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file<br >Please note YOUR COOPERATION IS VOLUNTARY INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION<p>
Sr. Manager - Campaign Marketing (India-Remote)
Company: Sutherland
Location: Remote
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>We are One Sutherland a global team where everyone is working together to create great breakthrough solutions Our workforce has thrived in an environment of diversity of thought experience and background We celebrate our diversity and embrace it wholeheartedly Sutherland is an equal opportunity employer We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team Playing to Win Sutherland was founded 35 years ago 1986 Since then we have become a leading global provider of business process and technology management services offering an integrated portfolio of analyticsdriven back office and customerfacing solutions that support the entire customer life cycle<p> <p><b>Job Description<b> <p><p>Do you have experience in developing executing measuring and optimizing email marketing and digital campaigns Are you well versed in conversion rate optimization content syndication and SEM Can you be a strong collaborator while working in a cross functional team<p> <p><strong>Join Us<strong><p> <p>Were<strong> <strong>Sutherland and we help some of the worlds best known brands become more human in todays virtual world We do that by creating extraordinary customer experiences for real people looking for real answers Were continuing to grow and are now seeking a Sr Manager Demand Generation to join our marketing team<p> <p>In this workfromhome role you will create plan and execute integrated omnichannel marketing campaigns to drive awareness and acquisition in net new accounts with the goal of rapidly building leads pipeline and revenue The position is both strategic and executionfocused requiring the skills necessary to build the longterm vision for multitouch customer journeys as well as the daytoday operations of running multiple campaigns with a keen eye towards performance KPIs<p> <p><b>Qualifications<b> <p><p>Youre a fit for this role if you are passionate about accelerating revenue comfortable rolling up your sleeves and have a strong bias to datadriven action In addition you should also possess<p> <ul><li>6+ years experience in B2B demand generation accountbased marketing or campaign management<li> <li>Expertise in the development of creative campaigns and execution of email marketing conversion rate optimization social advertising content syndication SEM paid digital webinars direct mail etc<li> <li>Demonstrated experience planning executing and measuring effective lead nurture programs<li> <li>Experience with a digital marketing toolset including Marketo Salesforce and ABM platforms such as 6Sense Demandbase or Terminus<li> <li>An analytical and datadriven mindset comfortable using analytics to measure every aspect of the conversion funnel identify opportunities and report out on performance<li> <li>Command of marketing strategy fundamentals including buyer personas buying journey competitive positioning funnel stages buying groups 11 1few and 1many ABM etc <li> <li>Proactive communicator able to comfortably communicate plans to marketing leadership as well as other stakeholdersleaders within the organization<li> <li>Ability to work in a fastpaced environment ask questions and track down answers with confidence and lead projectsprograms with minimal direction<li> <li>A growth mindset that values experimentation and learning over perfection <li> <li>Remote Eastern US or EMEA time zone<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p>
Bilingual Customer Care (English/Spanish), Remote
Company: Sutherland
Location: Houston, TX
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p>Are you a selfmotivated and teamoriented individual ready to take on a new role within an exciting company Are you <strong>fluent in English and Spanish<strong> Do you deal with customers and colleagues with the same amount of positive energy and excitement Can you be productive <strong>working from home<strong> while effectively multitasking on a variety of projects and assignments<p> <p><strong>Choose Challenge<strong><p> <p><b>Job Description<b> <p><p>Were Sutherland and were now seeking <strong>Customer Service Reps <strong>to deliver exceptional service and solutions to customers of our customers through inbound calls and chat You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you Our hours of operation are MondayFriday 7A7P EST<p> <p><strong>What we offer<strong><p> <ul><li>Competitive hourly rate of $16hour includes language premium<li> <li>Medical dental and vision benefits<li> <li>Paid training amp PTO<li> <li>Advancement opportunities 80 of our frontline leaders have been promoted from within<li> <li>Monthly rewards amp recognition programs<li> <li>Employee Discounts<li> <li>EAP amp Health and Wellness programs including a personal trainer dedicated to Sutherland<li> <ul><p><b>Qualifications<b> <p><ul><li>Fluency in English and Spanish<li> <li>Ability to handle customer calls of varying types ie service requests billing questions energy conservation advice etc effectively and efficiently<li> <li>Strong communication and active listening skills as well as the ability to leverage probing questions to resolve issues<li> <li>Strong attention to detail and the ability to effectively multitask<li> <li>High school diploma or GED an Associates degree is a plus<li> <li>Know your way around a PC with strong keyboard skills and basic MS Office knowledge<li> <ul><p><strong>Requirements to work from home<strong><p> <ul><li>Excellent Internet connectivity <ul><li>Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better<li> <li>Hardwired internet connection <em>wireless andor satellite Internet Service Providers are not compatible with our systems<em><li> <ul><li> <li>A quiet and distractionfree secure place to work<li> <ul><p><strong><u>IMPORTANT NOTE<u> <strong><strong> <strong> This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong><em>About Us<em><strong><p> <p><em>At Sutherland named a <strong>Great Place to Work <strong>we care for our customers customers and help to strengthen their brands We do this by improving how they work with their customers to deliver an extraordinary customer experience In other words behind every screen click or command are the people of Sutherland In business for over 35 years we are now nearly 40000 employees strong and work with h<em><em>undreds of companies in over 100 countries around the globe<em><p> <p><p> <p>EEOC and Veteran Documentation<br >During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status<br >At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements Periodic reports are made to the government on the following information The completion of the Administrative EEO record is optional If you choose to volunteer the requested information please note that all <br >Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file<br >Please note YOUR COOPERATION IS VOLUNTARY INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION<p>
EDI Enrollment Analyst
Company: Sutherland
Location: Remote
Posted Mar 18, 2024
Sutherland is hiring an EDI Analyst to manage EDI enrollments and client requests through Salesforce. The role involves processing agreements, communicating with clients and payers, completing tasks in Waystar, attending meetings, and conducting research. Qualifications include 2-3 years of EDI experience, interest in healthcare or technology, strong communication skills, and proficiency in Microsoft Office and Salesforce.
Demand Generation Manager - (UK - Remote)
Company: Sutherland
Location: Remote
Posted Mar 18, 2024
<p><b>Company Description<b> <p><p>Company Description<p> <p><br ><p><p>We are One Sutherland a global team where everyone is working together to create great breakthrough solutions Our workforce has thrived in an environment of diversity of thought experience and background We celebrate our diversity and embrace it wholeheartedly Sutherland is an equal opportunity employer We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team Playing to Win<p> <p>Sutherland was founded 35 years ago 1986 Since then we have become a leading global provider of business process and technology management services offering an integrated portfolio of analyticsdriven back office and customerfacing solutions that support the entire customer life cycle<p> <p><br ><p><ul><ul><p><b>Job Description<b> <p><p>Do you have experience in developing executing measuring and optimizing email marketing and digital campaigns Are you well versed in conversion rate optimization content syndication and SEM Can you be a strong collaborator while working in a cross functional team<p> <p><strong>Join Us<strong><p> <p>Were<strong> <strong>Sutherland Global and we help some of the worlds best known brands become more human in todays virtual world We do that by creating extraordinary customer experiences for real people looking for real answers Were continuing to grow and are now seeking a Demand Generation ManagerSr Manager to join our marketing team<p> <p>In this workfromhome role you will create plan and execute integrated omnichannel marketing campaigns to drive awareness and acquisition in net new accounts with the goal of rapidly building leads pipeline and revenue The position is both strategic and executionfocused requiring the skills necessary to build the longterm vision for multitouch customer journeys as well as the daytoday operations of running multiple campaigns with a keen eye towards performance KPIs<p> <p><b>Qualifications<b> <p><p>Youre a fit for this role if you are passionate about accelerating revenue comfortable rolling up your sleeves and have a strong bias to datadriven action In addition you should also possess<p> <ul><li>Five+ years experience in B2B demand generation accountbased marketing or campaign management<li> <li>Expertise in the development of creative campaigns and execution of email marketing conversion rate optimization social advertising content syndication SEM paid digital webinars direct mail etc<li> <li>Demonstrated experience planning executing and measuring effective lead nurture programs<li> <li>Experience with a digital marketing toolset including Marketo Salesforce and ABM platforms such as 6Sense Demandbase or Terminus<li> <li>An analytical and datadriven mindset comfortable using analytics to measure every aspect of the conversion funnel identify opportunities and report out on performance<li> <li>Command of marketing strategy fundamentals including buyer personas buying journey competitive positioning funnel stages buying groups 11 1few and 1many ABM etc <li> <li>Proactive communicator able to comfortably communicate plans to marketing leadership as well as other stakeholdersleaders within the organization<li> <li>Ability to work in a fastpaced environment ask questions and track down answers with confidence and lead projectsprograms with minimal direction<li> <li>A growth mindset that values experimentation and learning over perfection <li> <li>Remote Eastern US or EMEA time zone<li> <ul><p><b>Additional Information<b> <p><p><strong>CRITICAL COMPETENCIES<strong><p> <ul><li><strong><u>Team Leader<u><strong> Strong interpersonal and teambuilding skills with the ability to lead supporting teams from conceptualization to conversion to execution<li> <li><strong><u>Assertiveness<u><strong> Moves quickly and takes a forceful stand without being overly aggressive<li> <li><strong><u>Strategic Thinking<u><strong> Demonstrates the ability to quickly and proficiently understand and absorb new information to develop and implement shortmidterm strategies<li> <li><strong><u>Analytical skills<u><strong> Able to structure and process qualitative or quantitative data and draw insightful conclusions from it Identify trends and make suggestions for improvement<li> <li><strong><u>Attention to detail<u><strong> Does not let important details slip through the cracks or derail a project<li> <li><strong><u>Communicator<u><strong> Excellent organizational written and oral communication skills with all audiences <li> <li><strong><u>Influencer<u><strong> An ability to influence in a matrixed environment<li> <li><strong><u>High energy<u><strong> Strategic thinker who is selfdirected and driven and operates with a sense of urgency<li> <li><strong><u>Industry CustomerCentric Approach<u><strong> Understanding the needs painpoints behaviour of the customer and how to align the companys offering and value proposition with them<li> <ul>