Jobs at Talkdesk
341 open positions
Technical Support Representative
Company: Talkdesk
Location: Remote
Posted Oct 18, 2023
Talkdesk is a globally recognized cloud contact center leader, valued at over $10 billion. They prioritize innovation, inclusivity, and diversity, and are committed to providing exceptional customer experiences. The company is seeking a technical support specialist with strong communication skills, problem-solving abilities, and a positive attitude. The role involves handling customer inquiries, collaborating with engineering teams, and maintaining documentation.
Technical Product Owner, CRM
Company: Talkdesk
Location: Remote
Posted Oct 17, 2023
Talkdesk is a company that values innovation, inclusivity, and diversity. They aim to redefine the customer experience and empower a new kind of customer hero through their software solution.
Senior Backend Engineer - Recording
Company: Talkdesk
Location: Remote
Posted Aug 30, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. Your contributions will include:Collaborating within small teams to craft innovative solutionsMentoring and elevating fellow engineering team membersDeveloping scalable, robust, and user-friendly products capable of accommodating our current growthPartnering with our support engineers and customer service representatives to grasp customer needs, elevate Talkdesk's usability, and resolve customer issuesEngaging with cross-functional teams, including Product and other engineering units, to ensure our solutions genuinely enrich our customers' experiencesVigilantly monitoring the production environment to optimize customer utilization of our productChallenging your skills daily, witnessing firsthand the impact of your efforts and the value you provide to our customersRequired Skills:A strong advocacy for product enhancement and customer value delivery“Big picture” or holistic thinking to seamlessly integrate new solutions in our existing productBS/MS Degree in Computer Science, Applied Math, or an engineering area5+ years experience with design and development of large-scale web applicationsA passion for crafting clean, standards-compliant, and secure solutions that translate into user valueProfound understanding of Service Oriented Architecture (SOA) and APIsProficiency in DevOps practices and tools (Git, CI, AWS)Experience with both relational and non-relational databases (e.g., PostgreSQL, MySQL, ScyllaDB, Redis, ElasticSearch)A strong advocacy for automated testing, continuous integration and dark launchesProficiency in Java programmingNice to have / Pluses:Experience with QuarkusExperience with Event-driven architectureExperience with Git, RabbitMQ, Kafka, Redis or ScyllaDBExperience with other languages like Kotlin and RubyFamiliarity with React, Typescript and JavaScriptFamiliarity with Streams and WebRTCExperience in working in a globally distributed teamExperience in the Agile development methodology/ScrumThe Talkdesk story hinges on empathy and acceptance. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.Responsibilities:You will play a pivotal role in our journey to deliver the best product on the market. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of 8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.We champion an inclusive and diverse culture representative of the communities in which we live and serve. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences.
Director, Product Marketing AI, Analytics & Benchmarks
Company: Talkdesk
Location: Remote
Posted Oct 16, 2023
Talkdesk, a leading cloud contact center company, is seeking an experienced Product Marketing Director for AI, Analytics & Benchmarks. The ideal candidate will have a strong background in contact center or unified communications, with a proven track record in bringing solutions to market. They should possess excellent communication skills, the ability to influence cross-functionally, and a high energy, charismatic personality. Talkdesk values inclusivity, diversity, and empathy, and is committed to hiring without regard to protected status.
Technical Support Representative
Company: Talkdesk
Location: Remote
Posted Oct 18, 2023
Talkdesk is a globally recognized cloud contact center leader, valued at over $10 billion. They prioritize innovation, inclusivity, and community involvement. The company is seeking a technical support specialist with excellent communication skills, problem-solving abilities, and a commitment to providing exceptional customer service. The role involves handling technical support requests, collaborating with the engineering team, and maintaining documentation. The ideal candidate should be flexible, open-minded, and willing to mentor junior team members.
Enterprise Account Executive - Nordics
Company: Talkdesk
Location: Remote
Posted Oct 17, 2023
Talkdesk, a recognized cloud contact center leader, is seeking an experienced sales professional to join their Enterprise team. The role involves developing a strategic outreach, building lasting relationships with new clients, and meeting revenue targets. The company values inclusivity, diversity, and empathy, offering career growth opportunities, flexible working patterns, and competitive compensation. The ideal candidate should have experience in new business sales, selling to mid-market or enterprise accounts, and managing complex sales practices.
Senior Site Reliability Engineer
Company: Talkdesk
Location: Remote
Posted Oct 20, 2023
Talkdesk, a recognized cloud contact center leader, is seeking a Senior SRE to ensure reliability, availability, and performance of their infrastructure. The role involves collaborating with development teams, improving system performance, and participating in on-call rotations. Requirements include a degree in Computer Science, strong SRE/DevOps experience, Linux expertise, and proficiency in automation tools, cloud platforms, and container technologies.
Regional Channel Manager - Benelux
Company: Talkdesk
Location: Remote
Posted Sep 29, 2021
Talkdesk is a company that is disrupting the multibillion-dollar customer service industry with its cloud-based product. The company is looking for a channel partner development manager to join its fast-growing team in EMEA. The ideal candidate will have experience in SaaS and/or telecom sales and channel partner development, and be comfortable working in a fast-paced environment.
Principal Solution Architect
Company: Talkdesk
Location: Remote
Posted Oct 21, 2023
Talkdesk, a recognized cloud contact center leader, is seeking a Principal Solution Architect with 10-15 years of experience in Professional Services or Consulting. The role involves engaging with global enterprise clients to architect end-to-end solutions, leading scoping and discovery sessions, and developing deployment strategies. The ideal candidate should have a BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering, and experience implementing and leading enterprise, global CCaaS and UCaaS projects. They should possess strong technical acumen, excellent communication skills, and a passion for helping people solve problems. Talkdesk values inclusivity, diversity, and genuine acceptance, and is committed to hiring and promoting individuals without regard to legally protected status.