Jobs at Vonage
563,258 open positions
Legal Counsel (North America)
Company: Vonage
Location: Remote
Posted Oct 20, 2023
Vonage, a company undergoing significant transformation and growth, is seeking experienced Commercial Legal Counsel to join its new Global Network Platform (GNP) legal support team. The role involves supporting a regional GNP legal team, requiring a blend of legal, technical, and business skills. Key responsibilities include negotiating agreements, identifying risks, and ensuring maximum commercial advantage while minimizing risk exposure. The ideal candidate will have at least 3 years of post-qualification experience, excellent communication skills, and a proven track record of driving results in a fast-paced, dynamic environment. Vonage offers competitive pay, benefits, and opportunities for career advancement.
Sr. IT Compliance Analyst
Company: Vonage
Location: Other US Location
Posted Sep 27, 2023
The Vonage Information Security organization drives Security, Privacy, Trust, and Compliance by design across the entire organization. The address of the office you will be commuting to is Bell Works 101 Crawfords Corner Road Suite 2416, 4th Floor, Building 2 Holmdel, NJ 07733What you will do:Participate as a core member of critical security and compliance projects requiring partnership with members across Security, IT, Engineering, and Compliance teams.Help guarantee strong compliance discipline through driving repeatability in all aspects of business operations through process improvements and automationPerform risk assessment of control environment and identify compliance gapsCommunicate compliance gaps to leadership in a timely mannerDevelop remediation and mitigation strategies for any identified compliance gapsPerform data analysis in support of compliance requirements (log review, exception reports, user access reviews, etc)Manage and maintain documentation to support compliance initiativesCreate process documentation for controls implemented to support compliance initiativesPerform periodic assessments of controls implemented to support compliance initiativesExecute manual monitoring controls to support compliance as neededInterface with auditors (internal and external) and IT to support audit requests as neededMaintain a strong understanding of global regulations for IT compliance, data privacy, and vendor management.Exhibit strong communication, collaboration and conflict management skills to establish and maintain relationships with IT, business functions, customers, and 3rd partiesRecognized SME with ability to apply knowledge and influence other functions regarding best practicesWhat you will bring:RequiredBachelor’s degree in Computer Science, Information Systems or equivalent combination of education, certification, and experience requiredMinimum 5-7 years experience in IT Audit or IT ComplianceExperience performing data analysis in support of compliance requirementsExperience assessing risks and developing remediation/mitigation strategiesDesirableSecurity and/or Audit CertificationsBroad technical knowledge across multiple IT platforms and processesAbility to educate, follow up, and influence stakeholders to maintain compliance requirementsStrong interpersonal and communication skillsHow you will benefit:Medical, Vision, and Dental CoverageHealth Savings Account (HSA)Income ProtectionMaternity & Paternity Leave401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth OptionsUnlimited Discretionary Time OffThree Paid Volunteer Days a YearTuition ReimbursementVoluntary Legal PlanOptum Employee Assistance ProgramDiscount on Auto, Home & Pet InsuranceNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. As a Sr IT Compliance Analyst, the candidate is expected to successfully manage complex, multi-tiered tasks and projects that require the interaction of multiple teams across the organization.Where you will work:Flex Worker - You will have home based days, but can be required to commute to the office for collaboration, customer meetings and presentations up to 3 days a week (exact days to be agreed with your line manager). In this role the individual will have a comprehensive understanding of IT process and controls, which will support Vonage in the management of our regulatory requirements and obligations. We integrate business requirements with technology alternatives, taking into consideration business criticality, timing and cost implications. We partner with the business to understand their current and future needs, define, develop, deliver and maintain business systems, data management/storage, network systems and desktop support. CONTINUE READING BELOW…….Why this role matters:This role will support a larger critical initiative for the organization. We apply creativity and state-of-the-art technical understanding to ensure our systems provide business, team and individual value.SOUND INTERESTING? Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.Our IT Mission: We leverage technology and best practices to provide world-class business application and user support across Vonage’s global organization.
Enterprise Account Executive - Midwest Region
Company: Vonage
Location: Remote
Posted Oct 17, 2023
Vonage is seeking a sales professional with 4+ years of quota-carrying experience in software or technology sales. The role involves collaborating across sales teams, managing complex sales cycles, and working with C-level executives. The successful candidate will be responsible for understanding customer needs, developing creative solutions, and ensuring customer satisfaction. Vonage offers competitive pay, benefits, and opportunities for career advancement.
Pricing Manager
Company: Vonage
Location: Remote
Posted Oct 17, 2023
Take action on trends revealed, driving changes in pricing and costs model.Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk & Pricing teamCollaborate with Sales, Product, Carrier teams to support the growth of our business via partners, and improve operational efficiency to support that businessDefine and manage projects to deliver further operational efficienciesDesired Skills and ExperienceBachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peersExperience in modeling commercial offers specially on large global partnershipsStrong analytical skillsExcellent communication skillsProblem solvingExcellent Excel skills and data manipulationPersonal CharacteristicsYou are a self-starter, initiatorCustomer focused - Always thinks first about the needs of his/her internal customers.You are delivery-focusedYou are curious and informed - Stays on top of the latest in product, pricing, and industry newsYou are structured in your approachYou are not afraid to challenge authority to get things doneYou put the company objectives ahead of your ownComfortable in a fast pace, global & multicultural environmentWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE This role will be responsible for defining a competitive pricing strategy and discount policy, working closely with Product Managers, Partner Managers and Sales. This role will also play a part in driving requirements for a more automated quoting/rating journey, helping the business to scale. We are flexible, supportive, professional, creative, and demandingA global team of smart, imaginative and self-motivated people working in a fast paced environmentProblem solvers and technology disruptors. Close partnership with different stakeholders on driving the go-to-market strategy and operationalisation of pricing models. You willTake ownership of the Standard Pricing and Pre-approved Pricing frameworks for large partnershipsProvide analysis around trends in partner requests and pricing. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needsPartnership Pricing ManagerWe are looking for a Pricing Manager, who will take ownership of the commercial strategy and pricing offer for our large partnerships. Regular review of the competitive landscape and good understanding of standard commercial offers for large partnerships will be required. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.
Inbound Sales Development Representative
Company: Vonage
Location: Atlanta, GA
Posted Sep 27, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. The Inbound Sales Development Representative partners with cross-functional teams to develop customer engagement and selling strategies, applies logic and creativity to build customer relationships and works with customers to understand needs and expectations.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you will doDevelop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams.Support outreach initiatives including email blasts, direct mail and phone.Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition.Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed.Anticipate customer needs and concerns, maintain knowledge of their problems and issues.Educate potential customers on product offerings and services, explaining pricing and answering questions.Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM.Consistently meets established monthly contact, lead generation and other measures.Assist with special projects as assigned. What you will bringOutstanding communication skills, including writing, speaking and listening.Excellent time management skills.Ability to:Thrive in a fast-paced environmentApply arithmetic concepts on a recurring basisApply basic computer skills: word processing, spreadsheet, email and database softwareUnderstand and apply Salesforce CRMDesire to understand and gain expert knowledge of Vonage products and services.What is required for application1+ years of successful sales experience in a high activity sales development / businessBachelor’s DegreeProspecting and negotiation skillsPosition will be a hybrid role (remote/working from our Atlanta office)What is in it for youIn addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. We engage with customers to understand their interests and needs, working with them to define the right mix of Vonage products and services for their situation. We attract the interest of potential customers by touting the benefits and competitive superiority of Vonage products and services. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersInbound Sales generates interest and qualifies leads with potential customers. Vonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Inbound Sales Development Representative
Company: Vonage
Location: Remote
Posted Oct 20, 2023
Vonage is seeking a Sales Development Representative to create, identify, and qualify new sales opportunities. The role involves performing inbound and outbound sales activities, discovering new leads, and scheduling meetings for Account Managers. The ideal candidate will have a highly collaborative mindset, excellent communication skills, and a goal-oriented approach. Vonage offers competitive pay, benefits, and opportunities for career advancement.
VP, Managing Group Legal Counsel
Company: Vonage
Location: Remote
Posted Oct 20, 2023
Vonage, a company undergoing significant transformation and growth, has recently been acquired by Ericsson. The company is launching a new Global Network Platform (GNP) business services group, focusing on aggregating and integrating advanced network capabilities from Communication Service Providers into APIs. The role of VP, Managing Group Legal Counsel (GNP) is crucial in leading the GNP legal team, managing legal support activities, and ensuring maximum commercial advantage while minimizing risk exposure. The ideal candidate should be an exceptional legal leader, experienced in supporting new business engagements, negotiating technical commercial agreements, and navigating the telecoms regulatory landscape. They should also have a proven track record of building and leading global legal teams and possess high integrity and commitment to ethical standards.
Senior Full stack Engineer
Company: Vonage
Location: Remote
Posted Sep 26, 2023
That applies to code, processes, interactions with people and every other aspect of your wok life.Understanding of UX Design, experience with delivering SaaS-based products, and a passion for learning new technologies a plus.What is required for applicationRequired12+ years programming experience8+ years of experience with relational databases and SQLJava, Spring MVC and Spring BootJavaScript, Typescript and front end frameworks (Vue Js ideally but React experience will be useful)Experience leading a small team of developersDesirableExperience with JUnit unit tests, as well as end to end regression testing suitesHTML and CSS3Cloud experience (ideally AWS)Ability to pick up new software, frameworks and APIs quicklyUnderstanding of monitoring, systems provisioning, networking all a bonus You will also play a key part in driving the team’s growth, by coaching and mentoring team members, as well as be an active part of the roadmap, by working closely with our Product team to set priorities.Situated at the intersection of all the product teams internally, it’s a very diverse team and it gives a sneak peak into all the Vonage API products and services - it couldn’t be a better place to work !IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doLead the team by running daily stand-ups, setting priorities, and delivering expertise and guidance to team members.Lead by example by delivering great, scalable, well-tested code to add new features to the platform.Collaborate with product management, UX/usability/front-end specialists, QA testers, and our internal users to deliver a world-class User Experience across multiple platforms.Help promote a maintainable well designed Java and JavaScript server-side codebase and look for ways to further improve our applications’ internal design, thinking about build, deployment, object-oriented design, automated testing, error handling, logging, monitoring, etcWhat you will bringA good energy, a good dose of curiosity, and a desire to learn and improve yourselfA solid team spiritA keen sense of seeing things from our customers’ point of viewA drive to always leave things better than how you found them. It also includes the developer documentation, which is a key area of acquisition, and a major touch point for every single customer, large and small use during their lifecycle.As a Dashboard senior developer, you will be responsible for improving our customer’s experience, delivering a stable and resilient architecture, and helping drive up the company revenue. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.Why this role mattersThe Dashboard is the website our customers use to sign up, manage their account and their API settings. It is responsible for a sizeable chunk of the API group revenue, and the growth of our customers as they adopt our products. Vonage Product Management Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market.
VP, Human Resources
Company: Vonage
Location: Remote
Posted Oct 17, 2023
The Vice President, Human Resources, will work closely with the Chief People Officer to design, plan & implement the organizational People StrategyIF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doHR LeadershipServe as a member of the HR leadership team, overseeing development of DEI, Employee Experience, Future of work & Talent Strategies. Own and run the HRBP functionSupport the CPO to design, plan & deliver the People strategyDirect, motivate and develop HR staff to collaborate, design and implement the People strategy & best practice programs vital to the organization’s success and growth.Collaborate with finance, tax, legal and other HR departments as appropriate to ensure effective oversight and management of functional / service area processes.Drive innovation and whole systems thinking.Own the HR Business Management System ( BMS) Function / Service Area OversightOwn strategies, plans and performance outcomes for assigned area(s).Leverage functional expertise to advise and consult with HR leadership and business partners on best practices, competitive threats, challenges and recommended changes going forward.Engage with internal and external experts as required to develop, maintain and optimize functional systems and processes.Forge strong working relationships with key industry, consulting, professional and other third-parties as required to deliver benchmarking, process and related services.Drive cross-functionally behavior within HR to ensure assigned functions and processes align with and fully support departmental strategies and objectives.Monitor functional / service area performance against established benchmarks and KPIs, identifying and addressing emerging and anticipated issues.Monitor the competitive environment for technical, process and other changes to ensure internal systems and capabilities remain state-of-the-artWhat you will bringComprehensive, in-depth knowledge of the various HR disciplines (payroll, compensation, benefits, recruiting, organization effectiveness, etc. ).Experience leading global HRBP functionKnowledge and experience of Global HR regulationsAn open, credible communication style.Strong problem solving, decision-making and organizational skills.Experience managing diverse activities in multiple locations.Ability to:Inform, guide and advise managers on a wide range of business and HR topics, processes and initiatives.Assess, measure and positively impact workplace culture, employee attitudes Drive alignment and buy-in for HR initiatives and projects.Positively and productively impact strategic and tactical initiatives.What is required for applicationRequiredBachelor’s Degree in Human Resources, business or related discipline.Experience working in a fast paced tech or SaaS company is a mustPrior HR leadership experience at a similar VP level in a global companyPreferred Master’s Degree.HR certification.What is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. We ensure Vonage’s HR practices place the company in a competitive position and contribute to individual, team and organizational success. We embrace change and the opportunity it brings, acting as a catalyst to enable all Vonage employees to develop and contribute to their optimum potential. Please note; this role is to be based in US EST timezone.Why this role mattersPeople Management directs the activities and results of Human Resources teams. VP, Human ResourcesVonage Human Resources Mission: We act as a strategic partner with the business to maximize the value of Vonage’s greatest asset – our people.
Director, Legal Counsel (North America)
Company: Vonage
Location: Remote
Posted Oct 20, 2023
Vonage, a company undergoing significant transformation and growth, is seeking experienced Commercial Legal Counsel to join its Global Network Platform (GNP) legal support team. The role involves leading a team, providing legal support in a sales environment, and negotiating agreements with mobile network operators and carrier providers. The ideal candidate should have a blend of legal, technical, and business skills, including experience in new product development, understanding of telecoms regulatory landscape, and a business-oriented mindset. The role offers career advancement opportunities, competitive pay, and benefits such as unlimited discretionary time off and tuition reimbursement.
Sr. Systems Administrator
Company: Vonage
Location: Other US Location
Posted Sep 27, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Work with individual system administrators and relevant stakeholders to develop requirements, design details, prioritization and project plans to remediate the gaps, and track the plans to completion.Maintain detailed documentation for each system and associated access use cases, controls and roadmap for improvements.Assist with administration and troubleshooting of systems. Coordinate with IT and engineering teams as needed.What you will bring:RequiredBachelor’s degree in Information Technology, Computer Science or a relevant field or equivalent experience.10+ years experience in information technology.5+ years experience as a system administrator and/or analyst managing multiple systems.Experience with evaluation and introduction of new technologies and/or major technology migrations/upgrades.Extensive experience with IDPs like Okta.Experience with Active Directory.DesirableRelated certifications like Microsoft Identity and Access Administrator and/ or Certified Identity and Access Manager and/or Okta Certified Administrator.Excellent understanding of identity management and access control. Experience with LDAP and RADIUS.Experience with regulations like SOX, SOC2 and related evidence collection.Ability to listen, communicate, evaluate, problem solve in a multi tasking team environment.Excellent written and oral communication skills.How you will benefit:Medical, Vision, and Dental CoverageHealth Savings Account (HSA)Income ProtectionMaternity & Paternity Leave401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth OptionsUnlimited Discretionary Time OffThree Paid Volunteer Days a YearTuition ReimbursementVoluntary Legal PlanOptum Employee Assistance ProgramDiscount on Auto, Home & Pet InsuranceNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. The address of the office you will be commuting to is 23 Main Street, Holmdel, NJ 07733.What you will do:Participate as a core member of critical security and compliance projects requiring partnership with members across Security, IT, Engineering, and Compliance teams.Help guarantee strong compliance discipline through driving repeatability in all aspects of business operations through process improvements and automationAnalyze the access controls for all sensitive Vonage applications, systems and endpoints, including user roles and attributes, user access lifecycle including initial onboarding, changes and termination, integrations between systems, audit log generation and capture for reporting and alerting by downstream teams.Comprehensively catalog and evaluate different use cases and associated system processes to identify potential gaps in access controls. Track production incidents to ensure that access controls are not impacted, and work with relevant teams to remediate those if so.Ensure that relevant evidence for the access controls is collected regularly and archived.Work with the Compliance team and auditors to provide evidence for access controls.Provide thought leadership to ensure that access controls meet compliance needs when new technologies, applications and systems are introduced in the company. We integrate business requirements with technology alternatives, taking into consideration business criticality, timing and cost implications. We partner with the business to understand their current and future needs, define, develop, deliver and maintain business systems, data management/storage, network systems and desktop support. We apply creativity and state-of-the-art technical understanding to ensure our systems provide business, team and individual value.SOUND INTERESTING? CONTINUE READING BELOW…….Why this role matters:This role will support a larger critical initiative for the organization and will play a key part in ensuring best practices relating to how access controls are introduced and followed to ensure world class security and compliance for Vonage applications.Where you will work:Flex Worker - You will have home based days, but can be required to commute to the office for collaboration, customer meetings and presentations up to 3 days a week (exact days to be agreed with your line manager). Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.Our IT Mission: We leverage technology and best practices to provide world-class business application and user support across Vonage’s global organization.
Customer Operations Analyst (Dispute Resolution Team)
Company: Vonage
Location: Remote
Posted Oct 19, 2023
Vonage is seeking a Customer Operations Manager to provide direct support to the Sales team and collaborate with cross-functional teams to resolve customer disputes and improve customer experiences. The role involves investigating invoice disputes, negotiating goodwill credits, leading root cause analyses, and facilitating remediation plans. The ideal candidate should be fluent in English, numerate with advanced Excel skills, process-oriented, customer-focused, collaborative, and comfortable in a fast-paced, global environment.