Jobs at Vonage
563,258 open positions
Customer Success Operations Manager
Company: Vonage
Location: Other US Location
Posted Sep 26, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE The Customer Success Operations Manager manages a regular cadence of sales and revenue reporting to/for all of the CS teams, creates ad-hoc reporting as needed, and reviews processes and systems related to reporting and CS performance. The Customer Success Operations Manager is an independent problem solver that will take an analytical approach to answering sales leadership questions with fact-based metrics.What you will doFocus on regular reporting executables and cadence with an urgency to ad-hoc reporting needs in a quickly changing work environmentPrioritize and ensure project-based deliverables in order to meet deadlines with excellent follow-up and follow throughDocument Customer Success Reporting Processes for user reference and trainingOperate effectively within Vonage’s internal CRM, CS Gainsight Instances, Tableau Reporting, and other Operational SystemsWork with multiple levels of the business to ensure the proper data is being analyzed to solve problemsAbility to use data engineering, analytical skills and critical thinking to solve problems and/or glean insights of the businessWhat is required for applicationUnderstanding of SaaS business model and Customer JourneyBachelor degree or equivalent work experience in SaaS3 - 5+ years of Sales Operations, Customer Success, or CS Ops experience 3 - 5+ years knowledge of SalesForce.com required Demonstration of supporting Sales or CS leadership experienceProficient in G-Suite, MS Office and general data visualization and presentation applicationsLocation: Remote, preference for EST-based What is in it for youIn addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersThe Customer Success Operations Manager is a critical member of the Sales Operations team who has a solid understanding of the processes for all sales channels and how this translates into creating meaningful reporting. Customer Success Operations ManagerRemote USA - EAST COASTVonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Software Development Engineer in Test (SDET)
Company: Vonage
Location: Remote
Posted Sep 23, 2023
We need more people like us. We iterate quickly, we fail fast, we take smart chances. With smart people. Getting things done. Both personally and professionally. Great opportunity. Great team. Great people. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. LI-WW1 Great products.
Partner Account Director
Company: Vonage
Location: Remote
Posted Sep 21, 2023
Manages end-to-end coordination and management of partner specific events, partner content development & distribution, partner communications, and the overarching partner portal. Own all marketing aspects of these sessions including invites and attendance.Own and manage monthly smaller partner events in each region, either in-person or remoteCoordinate with product marketing and other marketing functions on Vonage’s external awareness on partner’s landing pages, listings, and links etc.Work with product team to understand and evaluate Vonage’s existing partner portals and create a streamlined strategy to consolidate into one overarching partner community to ensure a world class online experience for all partner types.Align with the Enablement Team to help enhance the portal to optimize function and form, operations and design, and content distribution; ensure that partners frequently use the portal as a single source for GTM materials; set the strategy to use and align the portal with other marketing initiatives; deliver an elegant and seamless Partner Experience.Drive back-end enhancements to CRM and other relevant platforms to ensure partner voice is represented from an operational perspective.Work closely with marketing to manage the partner experience for various aspects of events (i.e., partner, Vonage-hosted, industry; virtual and in-person); includes sponsorship program management, onsite event management, and post-event websites, assets, and communications.Responsible for partner media content such as content development, curation and distribution; external partner website, internal employee portals, partner videos, customer case studies, customer stories, partner blogs, research reports, etc.Works cross-functionally with API and Applications marketing teams to create marketing strategies, content, campaigns, and co-marketing initiatives, and communications.Create and own lead generation processes with top strategic partnersWorks closely with Comms team for all internal and/or external partner communications. Responsible for creating and managing the PX strategy, partner marketing operations, financial budgets, and working closely with marketing and enablement counterparts from API and Applications teams.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you'll doWork with the Strategic Alliance team leaders and provide structured webinar content, generating the lead lists, emails, recordings, and follow up for our top partners.Engage with Product teams to schedule and manage training sessions for partners on various Applications, Integrations, and APIs. This could include enablement support communications, executive communications, social media and internal updates, etc.What's required for applicationStrong technical knowledge and experience working with SalesforceDemonstrated experience building and maintaining strong relationships with a diverse set of internal and external stakeholdersAbility to define, develop and lead large programs in a rapidly changing environmentHigh energy self-starter with a can-do attitude, and ability to learn quickly and work in a fast paced environment, while getting down in the weeds to get the job done8+ years of experience in strategic partnerships, business development, or project management, preferredExceptional collaboration and relationship-building skills with the ability to develop working relationships at all levels of management, both internally and externallyOutstanding written communication and presentation skillsOrganizational and analytical skills and a strong attention to detailIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-JB1LI-REMOTE Will be responsible for all partner touch-points as well as support Vonage’s partner sales teams with the most current tools and resources available to promote the sale of Unified Communications, Contact Center, and API partner offerings. Our sales team is composed of highly-motivated, energetic and customer-focused team members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersThe Director, Partner Experience (PX) will be responsible for ensuring a world-class partner experience to Vonage’s partner ecosystem. Vonage MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Senior Inside Sales Executive
Company: Vonage
Location: Atlanta, GA
Posted Sep 22, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. You find a way to win and you care about the results of your dealings.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you will doWorking collaboratively with our Sales Development team to establish healthy pipelineLeverage our tech stack to optimize your efficiency, logging all activitiesCreate client demos/presentations, quotes/proposals for an efficient and customer centric experienceConduct high-level conversations with C-Level and VP -Level Executives to address business needsEmploy solution-selling techniques to effectively guide sales process to closeUtilize Salesforce CRM to provide timely and accurate sales activity tracking and status updatesWork strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutionsForecast sales activity and revenue achievement while creating satisfied customersResolve client issues in a timely and thorough manner; escalates issues to manager as appropriateKeep informed of product line, competition and industry trends that may impact client business activitiesWhat you will bringStrong Internet research skills with excellent PC literacy [G-suite]Ability to be detail oriented, organized, ethical, responsible, & self-motivatedA proven track record of closed sales, client satisfaction, & team workStrong verbal skills with consultative professional business acumenDemonstrated excellence in presentations skills with ability to build relevant, strategic messagingPresence and proficiency in social media such as LinkedIn preferredSuccess in utilizing video throughout sales processStrong collaboration and relational skillsWhat is required for application2+ years of Account Executive (Closing) experience in the UCaaS/CCaaS or equivalent environment Required (Business Communications & Telephony)Inside Sales experience with Direct and Indirect selling preferred (Marketing & Channel Sourced)Salesforce CRM experience preferredBA/ BS or equivalent experienceWhat is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This position will work directly with companies that have an employee count up to 99 through our sourced & qualified inbound sales model. This opportunity will drive growth by matching customers with Vonage’s business communications solutions that solve their needs. You thrive in the face of adversity and maintain a positive attitude along the way. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersWe are looking for an experienced Senior Sales Executive to join our Inside Sales team. Vonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Subject Matter Expert
Company: Vonage
Location: Remote
Posted Sep 21, 2023
That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. If you are passionate about communication technology and enjoy being at the forefront of innovation, apply now. What is in it for youIn addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE That’s why we offer our people a competitive salary and flexibility where they need it, plus:Dedicated time for research and personal developmentClear paths of career progressionUnlimited paid holidayIn this role, you will make a significant impact on our team's success and contribute to the growth and satisfaction of our customers. If your experience looks a little different from what we have identified and you think you can bring value to the role, we’d love to hear from you. Measures of SuccessReporting to the Director of Strategic Services, the measures of success are:Within your first month, you will complete your onboarding programmeet with the global team and cross-functional partnerscomplete our core product training. Within your 3rd month, you will have Completed advanced product trainingCreate your first Community Hub articlesBe managing your case queue to answer incoming queriesWithin your 6th month, you will have Delivered your first training sessionRecorded your first MasterclassBecome the go to expert in one of our advanced products. JOIN THE CUSTOMER EXPERIENCE MOVEMENTWe can only achieve helping others with the right people and the right resources. Empower customers to enhance their VCC experience by creating new content, such as Masterclasses. Training Delivery: Provide technical training to internal and external stakeholders.Stakeholder Relations: Cultivate strong relationships with key stakeholders to ensure customer satisfaction. Your Experience:Experience of using Vonage Contact Center or a similar platformExperience with JSON and Web ServicesExcellent decision-making and organizational skillsA sense of ownership and pride in your performance and its impact on the company’s successCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal and communication skillsIndependent decision-making, supported by a team that values collaborationNo candidate will meet every single desired requirement. This role offers the freedom to independently manage tasks, while benefiting from a supportive team environment. Key Responsibilities:Be the expert on Vonage Contact Center (VCC) in terms of functionality, capabilities, and best practices.Collaborate with teams to address inquiries, provide guidance, and support the promotion of VCC.Help to make our Community Portal engaging. We think about the future as much as we think about the present. You'll assist our teams in creating advanced solutions for customers, making the most of their Vonage platform. Vonage Strategic Services MissionWe strive to enhance our customers' ability to communicate within today's business environment while looking to innovate for their future.Why Does This Role Matter?As a Subject Matter Expert, you will play a pivotal role as the go-to resource for our teams seeking expertise in optimizing the potential of Vonage Contact Center (VCC).
Customer Success Operations Manager
Company: Vonage
Location: Remote
Posted Sep 26, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE The Customer Success Operations Manager manages a regular cadence of sales and revenue reporting to/for all of the CS teams, creates ad-hoc reporting as needed, and reviews processes and systems related to reporting and CS performance. The Customer Success Operations Manager is an independent problem solver that will take an analytical approach to answering sales leadership questions with fact-based metrics.What you will doFocus on regular reporting executables and cadence with an urgency to ad-hoc reporting needs in a quickly changing work environmentPrioritize and ensure project-based deliverables in order to meet deadlines with excellent follow-up and follow throughDocument Customer Success Reporting Processes for user reference and trainingOperate effectively within Vonage’s internal CRM, CS Gainsight Instances, Tableau Reporting, and other Operational SystemsWork with multiple levels of the business to ensure the proper data is being analyzed to solve problemsAbility to use data engineering, analytical skills and critical thinking to solve problems and/or glean insights of the businessWhat is required for applicationUnderstanding of SaaS business model and Customer JourneyBachelor degree or equivalent work experience in SaaS3 - 5+ years of Sales Operations, Customer Success, or CS Ops experience 3 - 5+ years knowledge of SalesForce.com required Demonstration of supporting Sales or CS leadership experienceProficient in G-Suite, MS Office and general data visualization and presentation applicationsLocation: RemoteWhat is in it for youIn addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersThe Customer Success Operations Manager is a critical member of the Sales Operations team who has a solid understanding of the processes for all sales channels and how this translates into creating meaningful reporting. Customer Success Operations ManagerRemote UKVonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Inside Sales Executive - Micro
Company: Vonage
Location: Atlanta, GA
Posted Sep 16, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. ? Do you find a way to win and you care about the results of your dealings?IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What You Will DoWorking collaboratively with our Sales Development team to establish a healthy pipeline and execute new customer acquisition within our NAM Micro small business sector.Leverage our tech stack to optimize your efficiency, logging all activities.Create client demos/presentations, quotes/proposals for an efficient and customer-centric experienceConduct high-level conversations with Founders/Owners and decision-makers to address business needs.Employ solution-selling techniques to effectively guide the sales process to close.Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates.Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.Forecast sales activity and revenue achievement while creating satisfied customersResolve client issues in a timely and thorough manner; escalate issues to the manager as appropriate.Keep informed of product line, competition and industry trends that may impact client business activities.What You Will BringStrong Internet research skills with excellent PC literacy [G-suite]Ability to be detail-oriented, organized, ethical, responsible, & self-motivatedA proven track record of closed sales, client satisfaction, & teamworkStrong verbal skills with consultative professional business acumenDemonstrated excellence in presentation skills with the ability to build relevant, strategic messagingPresence and proficiency in social media such as LinkedIn preferredStrong collaboration and relational skillsWhat is Required for the Application1+ years of Sales Development and/or Account Executive (Closing) experience in a SaaS or equivalent environmentDirect SaaS/Cloud selling experienceInside sales experienceSalesforce CRM experience preferredBA/ BS or equivalent experienceWhat's in it for YouIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Our sales team is composed of highly motivated, energetic and customer-focused Team Members who expand existing accounts/channels and find new clients for company products and services.Why This Role MattersWe are looking for a Junior-level Sales Executive to join our Inside Sales team to drive growth by matching customers with Vonage’s business communications solutions that solve their needs. This position will work directly with companies that have an employee count up to 10 through our sourced & qualified inbound sales model. Do YouDo you thrive in the face of adversity and maintain a positive attitude along the way. INSIDE SALES EXECUTIVE - MICROVonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Customer Success Manager
Company: Vonage
Location: Remote
Posted Sep 26, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. At the same time, we work within Vonage to develop customer-focused solutions and packages with immediate, revenue-generating appeal. The Customer Success Manager I is an individual contributor providing Customer Success advice and support to an assigned group of customers.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What You Will DoCustomer SuccessEngage with customers to conduct periodic business service reviews.Perform basic customer data collection and base analytics as assigned.Identify customer issues and work with internal technical and support teams to develop issue resolution plans, milestones and review points.Serve as day-to-day liaison with assigned customers to ensure successful and timely completion of customer requests.Manage and reconcile demands across various and diverse internal groups to achieve desired results for the benefit of the customer.Meet monthly revenue and customer retention goals; ensure that Vonage sustains incumbency in existing accounts.Document customer responses to outreach efforts and issue resolution progress – providing feedback to care, service delivery, program management and finance to guarantee that all customer inquiries are rightfully addressed.Work with fellow team members to identify process effectiveness and efficiency improvement opportunities.Develop long-standing relationships with your book of business in order to deliver referenceable customers to other departments.Business ExpansionCampaign targeted customer base through email, mass marketing and personal reach outs.Monitor customer response to communication outreach efforts, by program, product, geographic or demographic fields.Work with customers to identify additional business opportunities, to meet new needs and/or to upsell into existing accounts.Support team efforts to analyze customer base coverage models, generating routes for improvement.Team CollaborationDevelop strong working relationships with assigned customer representatives.Leverage working relationships with internal product, sales and marketing teams to address customer needs and inquiries.What You Will BringStrong interpersonal and communications skills.Analytical skills to evaluate and interpret product and service-related situations.Ability to:Build and maintain solid and lasting customer relationships.Thrive in a fast-paced environment.Prioritize multiple tasks and manage each within time constraints and deadlines.Dig into issues and problems to understand underlying causes.Desire to understand and gain expert knowledge of Vonage products and services.A self-starter attitude that allows you to jump in and find solutions for your customers.What Is Required for ApplicationBachelor’s Degree in a business, technology or related discipline.Prior experience (2-3 years) in consultative, solution selling to business clients.Prior account management experience is preferred.What's In It For YouIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. We develop industry-leading business relationships with our customers, helping them find the best solutions. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why This Role MattersCustomer Success serves two primary purposes: solving customer problems and aligning Vonage products and services with customer business goals. Customer Success ManagerRemote USA - (east coast work hours)Vonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Professional Services Project Coordinator
Company: Vonage
Location: Remote
Posted Sep 20, 2023
Candidates for this position may be required to work a schedule that could include nights and/or weekends.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will do Manage the onboarding of high value accountsFacilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out. Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations. Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close Monitor and manage activation and porting dates for all assigned accounts Manage/complete multiple projects in a timely manner while still handling daily call/email volume Participate in post-project evaluation sessions.Coordinating with internal teams to complete labor intensive tasks which typically fall to the customer for completionAnswer customer questions, via phone or email, on all company supported applicationsProvide customer focused support using clear and descriptive methods Work with multiple departments to provide internal education and assistance Additional relevant duties as assignedCommunicate, implement and support process change initiatives as directed by managementWhat you will bringOutstanding communication skills; oral and written Excellent time management skills Strong listening skills Conflict management skills Ability to work in a fast-paced environment Detail oriented mind-setWhat is required for applicationBachelor’s degree in related field preferred or equivalent experiencePrior experience (1-2 years) in a project management or related position.Prior access management experience.What is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. The Associate Project Manager reports directly to the Service Delivery Manager. A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager is responsible for project management of the highest segment of new high value accounts. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.Why this role mattersThe Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. Vonage Professional Services MissionWe help customers succeed through the successful delivery of our entire portfolio of solutions.
UCaaS Project Manager I
Company: Vonage
Location: Remote
Posted Sep 20, 2023
Candidates for this position may be required to work a schedule that could include nights and/or weekends.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will do Manage the onboarding of high value accountsFacilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out. Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations. Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close Monitor and manage activation and porting dates for all assigned accounts Manage/complete multiple projects in a timely manner while still handling daily call/email volume Participate in post-project evaluation sessions.Coordinating with internal teams to complete labor intensive tasks which typically fall to the customer for completionAnswer customer questions, via phone or email, on all company supported applicationsProvide customer focused support using clear and descriptive methods Work with multiple departments to provide internal education and assistance Additional relevant duties as assignedCommunicate, implement and support process change initiatives as directed by managementWhat you will bringOutstanding communication skills; oral and writtenExcellent time management skillsStrong listening skillsConflict management skillsAbility to work in a fast-paced environmentDetail orientedWhat is required for applicationBachelor’s degree in related field preferred or equivalent experience4+ years industry project management experience1-2 years Basic VoIP / Cloud Technology experienceBroadsoft experience preferred or any other voice hosted platforms Knowledge of cable plant and telecom infrastructureWhat is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Their success is our success. Why this role mattersThe Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for project management of the highest segment of new high value accounts.A successful candidate will demonstrate and show experience implementing VoIP / Cloud technology and/or on-site PBX solutions. The Project Manager reports directly to the Service Delivery Manager. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. Vonage Professional Services MissionWe help customers succeed through the successful delivery of our entire portfolio of solutions.
Partner Sales Manager
Company: Vonage
Location: Remote
Posted Sep 21, 2023
You will be able to demonstrate a history of structuring and managing Partner relationships. Your successful track record will include experience within the Platform, Application, SaaS, Communications, Contact Centre, Cloud or Data industriesProven Experience in developing C-Suite contacts and building exceptional relationships in the tech industry with high-level and senior executives across business, marketing and technology teams.Identifying the business opportunity for ISV & SI partners from working with Vonage. Articulating that to prospective partners, understanding their business and developing successful business plansKeen ability to assess situations, perform root cause analysis, and provide solutions while possessing a passion for delivering impactful, cut through the clutter, ideas versus standard telecom presentations.Aligning Sales and Partners to ensure strong teamworkWhat's required for applicationSuccessful experience in Strategic Alliance and SI partnership management in PaaS, AI, Low-Code, Cloud or Data business. Experience in working within major Cloud Technology Partner Ecosystems.Existing network of contacts at key SIs and Technology Partners.Experience in selling complex technical cloud solutions, in particular software APIs, development and integration environments.Fluent in English and GermanOpen to travel depending upon the demand from the region.What's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-JB1LI-REMOTE You will do this by working with targeted ISVs, specialist SI’s and Technology ecoSystem Partners to find new opportunities, increase our share of wallet in mature SaaS business, partner with new innovative businesses, add new communication channels to Partner’s platforms and use the Partner Program to augment the relationship to add value to their business.Collaborate with the Regional Sales team, the Regional Customer Solutions team and other teams involved in leveraging strategic partnershipsWhat you'll bringSelf-starter with a true Hunter mentality, creative, comfortable with ambiguity, works both independently and collaborates in team settings. This is a fantastic opportunity to combine your tech market knowledge, your ability to engage at the highest level (CEO, CTO, CMO...) on business and partnership discussions but also on technical/product topics.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you'll doSupport long term growth of VONAGE CPaaS API offering.You will do this by helping the regional sales team to deliver and sales through the build and execution of Strategic Partnerships with a blend of ISVs & SIsWinning New Business: The primary focus is to drive net new revenues. Strong organizational and time management skills are a mustPartner Management: You will have a strong and successful track record covering a minimum of 6 years in working with ISVs and SI partners focussed on Technology Sales. Vonage serves the hottest companies that are building communications into their unique customer experience to differentiate their businesses, and we are looking for leaders who love to work with innovators.This position is reporting directly to the Director of API Partners, EMEA. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersAs a Regional Partner Sales Manager you’ll grow existing relationships with Strategic Partners and build new relationships with organizations as you target high-growth digital, cloud software companies, and large enterprises in the region. Vonage MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Pricing Manager
Company: Vonage
Location: Remote
Posted Sep 22, 2023
Take action on trends revealed, driving changes in pricing and costs model.Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk & Pricing teamCollaborate with Sales, Product, Carrier teams to support the growth of our business via partners (specially CSPs), and improve operational efficiency to support that businessDefine and manage projects to deliver further operational efficienciesDesired Skills and ExperienceBachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peersExperience in modeling commercial offers specially on large global partnershipsStrong analytical skillsExcellent communication skillsProblem solvingExcellent Excel skills and data manipulationPersonal CharacteristicsYou are a self-starter, initiatorCustomer focused - Always thinks first about the needs of his/her internal customers.You are delivery-focusedYou are curious and informed - Stays on top of the latest in product, pricing, and industry newsYou are structured in your approachYou are not afraid to challenge authority to get things doneYou put the company objectives ahead of your ownComfortable in a fast pace, global & multicultural environmentWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE This role will be responsible for defining a competitive pricing strategy and discount policy, working closely with Product Managers, Partner Managers and Sales. This role will also play a part in driving requirements for a more automated quoting/rating journey, helping the business to scale. We are flexible, supportive, professional, creative, and demandingA global team of smart, imaginative and self-motivated people working in a fast paced environmentProblem solvers and technology disruptors. Close partnership with different stakeholders on driving the go-to-market strategy and operationalisation of pricing models. You willTake ownership of the Standard Pricing and Pre-approved Pricing frameworks for large partnershipsProvide analysis around trends in partner requests and pricing. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needsPartnership Pricing ManagerWe are looking for a Pricing Manager, who will take ownership of the commercial strategy and pricing offer for our large partnerships. Regular review of the competitive landscape and good understanding of standard commercial offers for large partnerships will be required. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.