Jobs at Vonage
563,258 open positions
SEO Manager
Company: Vonage
Location: Atlanta, GA
Posted Aug 01, 2023
Vonage is a global cloud communications leader seeking an SEO Manager to drive organic search programs, collaborate with cross-functional teams, and contribute to multi-channel marketing and demand generation initiatives. The role involves keyword research, competitive analysis, technical SEO audits, on-page optimizations, and tracking SEO performance. The SEO Manager will work hybrid, with home-based days and occasional office visits. The company offers medical, vision, and dental coverage, HSA, income protection, maternity & paternity leave, 401(k) contributions, unlimited discretionary time off, three paid volunteer days, tuition reimbursement, voluntary legal plan, optum employee assistance program, and discount on auto, home & pet insurance.
Software Development Engineer in Test (SDET)
Company: Vonage
Location: Remote
Posted Aug 16, 2023
Vonage Engineering in Wroclaw, Poland, aims to establish a Center of Excellence, focusing on creating outstanding customer and employee experiences. The company values quality, innovation, and customer success. They seek highly motivated Senior Software Engineers with expertise in automation testing, Python, Java, Selenium, and CI/CD tools. The role involves developing automated tests, improving CI/CD pipelines, and enhancing software development processes. Vonage offers competitive pay, career advancement, and a collaborative work environment.
VP of UC/CC Sales
Company: Vonage
Location: Remote
Posted Aug 13, 2023
In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. The Senior Vice President, Sales, establishes strategic direction and ensure an overall integrated approach to sales optimization across the globe.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doWork with executive leadership to develop, direct and drive key business strategies that provide the highest level of improvement to Field Sales processes and deliver excellent customer service.Establish budget, operational plans and performance goals and requirements.Align and influence internal organizations and external partners in support of Sales strategy and direction.Nurture and maintain consultative relationships with key customer leaders and decision makers.Manage and reconcile requests across diverse Vonage functional groups to achieve desired results for the benefit of the client.Ensure excellence in channel management, issue identification, root cause analysis and development and execution of improvement plans.Serve as day-to-day liaison with key customers to ensure successful and timely request completion.Perform in-person client service reviews with business-critical partners and accounts.Conduct ongoing analysis and sales forecasting for all distribution channels to ensure target gross and other revenue / retention objectives are met.Monitor and report on the health of critical accounts to senior leadership.Address and resolve critical and complex business, functional and operational issues, overseeing resolution of client and partner engagement and service problems.Partner with marketing to roll out programs in support of local revenue goals.Ensure adequate current and future organization capabilityWhat you will bringAdvanced understanding of the full range of products and services provided by Vonage Business UCaaS and CCaaS essential.Advanced proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.Familiarity with Microsoft business tools, Salesforce.com and other communication tools.Excellent communication skills, including writing, speaking, and listening.Ability to:Consult with business leaders on sales and operational issues, trends and challenges.Ensure mutual understanding, between Vonage and partners, of product / service benefits, sales arrangements, objectives and requirements.Define Vonage’s position relative to the competition and deliver recommendations on how to capitalize on strengths and overcome potential challenges.Integrate trends, data and information into forecasts, plans, models and recommendations.Tailor communication approach to specific situations and audiences.What is required for applicationBachelor’s Degree in Sales, Marketing, Business or related discipline.Prior leadership experience at an executive level.What is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. An individual must demonstrate successful performance in their current position before being considered for promotion. This Director role sits within our COO organisation reporting into the Vonage Group COO and will be responsible for driving operational excellence, flawless execution and continuous improvement across the Vonage Communications Platform (VCP).Vonage’s Sales organization identifies and acquires new customers for the company’s robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersIn recent years Vonage has embarked on an ambitious and exciting growth strategy which has led to a significant transformation of the business and most recently, it led to the acquisition by global Telco powerhouse Ericsson. Vonage Sales Mission: We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment.
.Net Software Engineer
Company: Vonage
Location: Remote
Posted Aug 15, 2023
Vonage is a leading cloud communications platform company that enables businesses to connect with customers worldwide. The company is experiencing impressive growth and is looking for talented developers to join its team.
Senior Java Engineer - Partner Dashboard
Company: Vonage
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-JB1LI-REMOTE We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We strive for passion and integrity, both personally and professionally.We have achieved significant growth by hiring exceptional people. We value those who will help us continue this spirit. The team has numerous data related exciting initiatives in the works, with ample opportunities to make your own mark. The roleDesign & build systems to process and analyze tens of millions of daily eventsReal-time data processing using stream technologies (Kafka streaming or similar)Work with big data technologiesWrite efficient and scalable codeDevelop on a public cloud infrastructureThe StackAWS (RDS, S3, EMR, ...)Google Cloud (BigQuery, GDS)KafkaJava (somePython)Docker, KubernetesAnything needed to achieve our goalsMust have:Strong software engineering skills with interest in data.JavaSQL / NoSQLExperience dealing with event-driven pipeline (Kafka or other).Willingness to learn and use new technology/programming language.Nice to have:Experience with streaming frameworkExperience with open source OLAP system (Druid, Pinot…)Telecommunication knowledgeDocker and Kubernetes exposureExperience with public cloudPythonWhy VonageWe value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. If this appeals to you then we encourage you to apply.We are an equal opportunity employer and value diversity at our company. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.We are looking for a Senior Java Developer to join a team dedicated to transforming the data pipeline to a real-time event-driven one. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. The teamThe Engineering team at Vonage is a fast growing group of talented engineers.
Front End Engineer - JavaScript, HTML / CSS - Partner Dashboard
Company: Vonage
Location: Remote
Posted Aug 11, 2023
software to meet customer and business requirements.Collaborate with product management, UX/usability/front-end specialists, QA testers, and our internal users to deliver a world-class User Experience across multiple platforms.What you will bringExperience of JavaScript and front end frameworks (Vue Js ideally but React experience will be useful).Experience with Relational and NoSQL databases.Experience with JUnit unit tests.HTML and CSS3.Cloud experience (ideally AWS).Ability to pick up new software, frameworks and APIs quickly.Understanding of monitoring, systems provisioning, networking.Entrepreneur MindsetLI-JB1LI-REMOTE Our team brings excellence, passion, creativity and curiosity to the job. Our Engineers face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.The team is looking for a Front End Developer to help us improve the experience of onboarding Partners and providing tools for them to manage the complete lifecycle of the customer journey.This is a cross-functional position, you will be involved in modifying existing systems across the company, and creating new microservices/micro-frontend from scratch.What you will do:Contribute to improve the Customer Experience in collaboration with the Product Manager, Dashboard and Developer Experience teams.Implement Micro-Frontend Architecture.Contribute to the Company’s Component Framework.Contribute to the implementation of APIs and Backend services.Provide suggestions for improvements on both Frontend and Backend.Assisting with in-life maintenance, testing, debugging and documentation of deployed services.Set high standards to ensure the delivery of secure, high quality, well-tested and scalable. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.Why this role matters:The Engineering team at Vonage is a fast growing group of talented engineers. We envision, develop and manage technology to connect the world. Vonage Engineering Mission: We embody the notion of be what’s next now!
Business Process Outsourcing (BPO) Manager
Company: Vonage
Location: Remote
Posted Aug 04, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. )Work in UCaaS, CCaaS, SaaS, communications industry preferredIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This role is an opportunity to make a direct impact on our customer experience and become a key partner to internal teams at Vonage. This is a US based, remote position Key Responsibilities: Act as day to day point of contact for our outsourced customer success partner(s)Partner with Director of Customer Success to create a long term retention and growth strategy for the customers managed by the BPO customer success teamEnsure high NRR through retention and growth within the existing customer basePartner with cross functional stakeholders in customer success, product, support teams, and professional service teams to ensure all customer and CSM data is being used to make process/performance improvements Establish vendor scorecard to help manage our network more efficiently Required Skills:Experience working with and managing multiple 3rd Party BPO companies3+ years in senior customer success or account management rolesMust have experience in performance management, 1:1, coaching and mentoring sales/CS teamsProficiency in Salesforce, Excel, Google suite (Gainsight experience is plus! You'll refine processes and metrics to better measure our overall performance within the BPO customer success team. Business Process Outsourcing Manager - Success TeamRole Overview: The Business Process Outsourcing Leader is a position which reports to the Director of Customer Success and will be responsible for the strategy and day to day management of the Vonage Business BPO customer success team.This person will spearhead the continued growth of our outsourced partner in Latin America and EMEA and ensure that they're equipped with the necessary resources and support to provide excellent customer service to our existing customers.As the BPO Manager, you will create a strategy to continue the development and growth of our outsourced partner network while serving as the day-to-day team lead to our current partners.
SVP, Segment Controller
Company: Vonage
Location: Remote
Posted Aug 13, 2023
The role of Senior Vice President, Segment Controller at Vonage Finance Planning and Accounting organization requires a seasoned professional with corporate finance and accounting experience. The role involves providing financial information and analysis to executives for business decisions, managing budgeting and forecasting processes, and driving a rigorous budget and rolling forecast process for the organization.
Head of Program Management Office - Global Network Platform (GNP)
Company: Vonage
Location: Atlanta, GA
Posted Aug 16, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Cloud technology or experience with Communications Service Providers (CSPs) highly desired in a complex and fast paced environment. Must be highly organized, results driven and have executive presence.What's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. PMP certification or similar experience. Weekly, monthly cadence of meetings with clear deliverables.Manage BMS and PMO-defined governance, processes, tools, methodologies, and resources to drive consistency across POD reportingBuild strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization and between the field and national officeAttend weekly POD meetings to understand status of deliverables, milestones and any obstacles and any interconnectivity/interdependencies across PODSEffectively track, report and address portfolio and project issues and risks with the right stakeholder engagement (directing 2-4 project/program managers)Continually and proactively assessing the current process and feedback from key leaders providing recommendations on continuous process BMS improvementStrong interlock and alignment with the Security (CISO) team to ensure all CFIUS regulations are followed and adhered toStrong partnership with Finance on all budget related items - incremental headcount, actuals vs forecasted on all spend across all podsKey interface across PMO with various leaders - Sales, GTM, Marketing, HR and Finance to summary status for each pod area.Prepare executive level presentations for monthly Board meeting and other internal and external presentation to reflect status of the various workstreamsFlexibility in approach working styles bridging between Ericsson and Vonage and across timezones. Must have strong influencing skills, attention to detail and a maniacal focus on project management to ensure detailed tracking of all items within each pod and very strong follow up skills. A unique balance of understanding strategy, program management with the ability to understand cloud technology solutions and work through complex situations.18+ years experience with BS in Business. A spirit of collegiality, camaraderie, and collaboration is also of significant importance in this highly visible position created to drive results. What you will do:Lead the cohesive, Business Management System (BMS) across the four PODS partnering with POD leaders. LI-JS3 Ths leader will have the gravitas to rapidly establish credibility while delivering an integrated, centralized model providing direct oversight and management across the four workstreams (pods) while being fully hands on. This is a critical strategic Global Network Platform/Growth area combining both Ericsson and Vonage teams. The Head of GNP PMO is a key senior leader driving our overall efforts across projects and workstreams to continue to evolve a high-performing PMO that consistently demonstrates organizational value.
Technical Support Engineer - Messaging - UK
Company: Vonage
Location: Remote
Posted Aug 08, 2023
Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur.Why this role mattersAs Technical Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our real-time communication APIs and SDKs.We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you'll doThoroughly understand technologies and protocols such as SMPP/SMS, HTTP and APIsInvestigate, troubleshoot, diagnose and resolve technical issues related to cloud communication platformsCommunicate effectively (both verbal and written) with our customers and internal stakeholdersProblem-solve, have a natural curiosity and demonstrate the ability to learn rapidlyCommunicate well with different audiences (developers, technical and non-technical users)What you'll bring1+ years in technical support, ideally within the telecommunications, CPaaS or SaaS sectorsExperience as either a Developer Support Engineer or a Technical Support Engineer in either the telecommunications or technology sectorsExperience in supporting API or SDK implementation and/or integrationExcellent understanding of networking: TCP/IP, UDP, most common protocolsLinux/Unix operating systems experienceWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks.
Head of Product Marketing, Network APIs
Company: Vonage
Location: Atlanta, GA
Posted Aug 01, 2023
The job posting is for a Head of Product Marketing role at Vonage, a company that produces and delivers content to entice, educate, and engage with customers. The successful candidate will lead a team of marketers to deliver go-to-market strategies, plans, and roadmaps for new products and services. The role requires experience in category creation, thought leadership, and evangelism, as well as expertise in technology-related industries, particularly in the API and telecommunications space.
VP, Product Management
Company: Vonage
Location: Remote
Posted Aug 08, 2023
In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. )Our Product Vision is to “Enable an immersive customer engagement platform that powers experiences and conversations wherever you are.Turning notifications into conversations” and we are looking for this VP to live and breathe this vision and through collaboration, understanding customer needs and through influencing without authority turn this vision into a strategy and deliver.This leader will be responsible for driving a large part of the product portfolio.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doGo-to-Market & Revenue GenerationCreate strategic direction and monitor effectiveness of the go-to-market process.Create pricing frameworks for the Product Management function.Own the overall product financial forecast.Create and maintain customer segmentation.Ensure product marketing processes align with and support corporate strategic objectives.Lifecycle ManagementOversee development and implementation of Product Management governance processes and workflows enterprise wide.Establish and manage project interdependencies and priorities.Identify and champion creation of new products and capabilities to meet evolving business challenges.Own responsibility for project risk identification and resolution.StrategyEstablish overall Product Management direction and actively support associated goals and objectives.Own annual strategic planning and priority setting processes.Oversee creation and maintenance of multi-quarter strategic BU roadmap.Continually seek opportunities to maximize revenue generation.What you will bringSenior level product leadership experience operated in a role that has global impact and scaleCommercial experience and understanding of how good product management can influence and impact the sales activitiesProduct leadership skills at the executive level - confident & comfortable articulating product vision to C-Suite and Board MembersExperience leading product management within either the CSP or CPaaS space - deep knowledge of either is requiredDeep understanding of developer APIs and API are built and operated at scaleOutstanding interpersonal and communication skills.Ability to:Define, articulate and drive the vision, strategy, architecture, design, and implementation of complex, large scale software systems.Present complex technical information in a clear and concise manner to a wide variety of audiences.Identify risks and threats in current and emerging technologies, procedures, features and operations.Develop technical and process skills in others.What is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Why this role mattersWe are looking for an experienced Product Leader that has either deep CSP experience or CPaaS product experience to join us at a pivotal stage of our growth as we begin to open up the opportunities that come with being part of Ericsson.This is an opportunity to support & empower a highly respected globally distributed and diverse Product Management team - as well as an opportunity to truly influence how billions of people around the world communicate (bold statement, we know!