Jobs at Vonage
563,258 open positions
Senior Manager, HR Business Partner (Sales Organization)
Company: Vonage
Location: Remote
Posted Aug 17, 2023
The Senior Manager, HR Business Partners at Vonage will serve as strategic partners to senior leaders, working with them to implement strategy, develop and retain talent, and create value-added organizational capabilities. Key responsibilities include establishing functional strategic direction, engaging with HR leaders to ensure programs are well-integrated and support business objectives, and acting as a change agent to support leaders in advancing corporate and functional culture. The ideal candidate will have advanced knowledge of HR disciplines, strong problem-solving skills, and experience managing diverse activities in multiple locations.
Technical Support Engineer - Singapore
Company: Vonage
Location: Remote
Posted Aug 18, 2023
The job description highlights the importance of technical support engineers in providing timely and expert assistance to customers, emphasizing the need for strong communication and problem-solving skills.
Customer Operations Manager (Onboarding Excellence)
Company: Vonage
Location: Remote
Posted Aug 24, 2023
You proactively identify gaps and challenges, pitching solutions.&9679; Comfortable in a fast pace, global & multicultural environment.Nice to have&9679; Top notch JIRA and Salesforce skills&9679; Experience in a tech company&9679; Familiarity with G-SuiteWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.PERKS&9679; Discretionary unlimited paid holidays&9679; Matched pension&9679; Life assurance&9679; Income Protection&9679; Payroll Giving for Charities&9679; Private Medical&9679; Dental & Eye Cover&9679; Gym Membership Loan&9679; Flexible working hours&9679; Work laptopNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. You excel at communicating with diverse stakeholders.&9679; A problem solver. Bachelor’s degree required, preferably in Business.&9679; A project manager, with exceptional ability to balance competing priorities&9679; Process oriented and adaptable. We want big and bold ideas to anticipate future needs.YOU ARE&9679; Fluent in English&9679; Degree education. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.&9679; Customer focused, always thinking about how to improve tools and customers for your internal and external customers.&9679; Numerate and literate, with advanced excel skills. You are a formula wizard, comfortable with using formulas to help you analyze data sets and find inconsistencies and solutions.&9679; Collaborative and friendly. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE We are flexible, supportive, professional, creative, and demanding&9679; A global team of smart, imaginative and self-motivated people working in a fast pacedenvironment.&9679; Problem solvers and technology disruptors. This role will work cross functionally with our Deal Desk, Pricing Implementations, Finance, and Product teams to ensure our managed customers receive outstanding and efficient support.WHAT YOU WILL DO&9679; Master the end to end onboarding process for several of our core products.&9679; Guide customers through the onboarding journey, actively identifying and resolving any potential issues; facilitate resolution calls with customers; and liaise with external teams to ensure on timedelivery.&9679; Optimize onboarding set up activities in several dashboard systems, for our customers to go livewith some of our products.&9679; Deliver exceptional internal and external customer support.&9679; Engage with customers, clearly and effectively communicating next steps and translating acomplicated process into easy to follow next steps.&9679; Advise Sales and any other stakeholders on on-boarding process and best practices.&9679; Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal,Product, Carrier Services) to resolve any invoice dispute or other customers’ commercial orfinancial issues.&9679; Work with Operational entities (Finance, Legal, Deal Desk, Product, Pricing Delivery, and Sales) tosupport any internal or external customer request.&9679; Identify and escalate any risks or issues, proactively finding solutions or alternatives.WHO WE ARE&9679; An organization for the 2020s. We lead change, seek out new ideas and differentviews.
API Technical Support Engineer - Voice - Spain
Company: Vonage
Location: Remote
Posted Aug 25, 2023
The role of a Technical Support Engineer at Vonage involves providing first-class technical support to customers using Voice communication APIs and SIP trunking products. The engineer will investigate, troubleshoot, diagnose, and resolve technical issues, communicate effectively with customers and internal stakeholders, and contribute to internal and external knowledge bases. The ideal candidate should have experience as a Technical Support Engineer or Developer Support Engineer in the telecommunications or technology sectors, excellent knowledge and experience in troubleshooting RESTful APIs and/or VoIP implementations, and a good understanding of protocols such as SIP.
SRE/DevOps Engineer
Company: Vonage
Location: Remote
Posted Aug 23, 2023
Vonage, a leading CPaaS company, seeks a DevOps engineer with extensive experience in Kubernetes, AWS, and Terraform. The role involves managing customer traffic, maintaining infrastructure, and collaborating with product management. The engineer will also work on Java-based authentication services, ensuring high performance, stability, and security. A strong understanding of networking, infrastructure, and SOA in Kubernetes is required. Desirable skills include experience with Java, Python, JavaScript, Envoy-based API Gateways, and Jsonnet.
Director of Events
Company: Vonage
Location: Atlanta, GA
Posted Aug 19, 2023
messaging, consistency, data aggregation, presentation preparation) for external and internal / company events.Conceptualize marketing collateral and prepare and monitor event ROI projections and outcomes.Engage with Marketing and Sales to understand upcoming product releases, promotions and integrated campaigns.Engage with product and operational stakeholders to understand product features and functionality, ensuring accurate and compelling representation across events.Negotiate contracts and manage relationships with outside vendors.Define and develop internal company events to ensure timely and effective communication to facilitate enhanced employee understanding and engagement.Attend events to manage run of show and provide executive presence and ensure flawless execution. Monitor event outcomes to identify patterns, trends and issues; recommend and drive implementation of resolution strategies as appropriate.Monitor event performance metrics, identifying and recommending methods for continuous improvement.What you will bringExperience leading or managing marketing and related staff.Advanced understanding of Events-related processes and procedures, including heavy conceptration in project management, tradeshow sponsorship strategies, venue selection and booking, logistical requirements, A/V setup and operation, catering, audience arrangement and comfort, product display and event follow up and evaluation.Strong project management and organization skill including budgeting and accurate forecasting.Excellent interpersonal and communication skills, including writing, speaking and listening.Ability to:Consult with business leaders on events strategy, message delivery, reputation management and related issues, trends and challenges.Engage with internal and external stakeholders to clarify business and related product marketing issues and expectations, identify gaps and deliver clear and compelling strategies to increase alignment and resolve issues.Work cross-functionally to coordinate and integrate diverse inputs into effective, consistent and carefully focused event plans and outcomes.Ability to work in a fast paced, high volume, enriching environment.Think and act at the strategic as well as the tactical level.What is required for applicationRequiredBachelor’s Degree in Marketing, Business or related discipline.7-10 years full time experience leading global event strategies. Historical experience building a Flagship strategy is a plus, as is working with the developer community. Prior leadership experience managing global teams of at least 5 or cmore.Preferred to be near a Vonage Hub (Atlanta, San Fran, NJ) and must be willing and able to travel at least 35% of the time. What is in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. We analyze and make strategic recommendations on live, virtual, and hybrid event presence and programs, build strategic plans and act as primary liaison for event partnerships. The ideal candidate is a highly collaborative teammate who has experience in project management, building governance models to operationalize event strategies, and a passion for building high-performing events with data-driven decision-making.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doOversee, manage and execute Global Event initiatives, projects and processes across major product or functional areas.Manage and execute marketing plans to maximize company exposure and produce sales qualified leads.Project Manage high profile events including Signature shows and internal events that involve the executive leadership team.Ensure all company events align with and support the Vonage marketing philosophy, branding and overriding strategic framework.Perform competitive industry analysis to influence overall Events portfolio strategy to align with AOP goals and direction including flagship strategy.Drive strategic development of event content (i.e. The Director, brings this to life by guiding the work of the Event team and ensures development and execution of value adding events on an enterprise scale. You are a well-rounded marketer and strategic thinker with a proven track record of successfully leading, managing and implementing best in class worldwide event experience, including tradehows and flagship events that resonate with our key markets and personas. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers.Why this role mattersThe Global Events center of excellence oversees development, planning and management of customer, industry and employee engagements and special events. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights and marketing strategies. Vonage Marketing Mission: We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world.
Sales Coordinator
Company: Vonage
Location: Remote
Posted Aug 26, 2023
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Your daily activities will require coordination across multiple teams within the sales organization, as well as other business lines within Vonage.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you'll doSupport the Americas Head of Sales and the Americas sales teamSupport marketing and internal employee engagement programsData collection and analysis for improvement of operational metrics such as forecasting, cross-functional team coordination, data integrity and updationCollaborate with the appropriate members of the Sales Operations teamCollate data on new wins and losses for further analysisManage the uploading of invoices to customer account portals and coordinate with finance for accurate trackingWhat you'll bringAttention to detail and proven ability to work in a fast-paced environmentStrong communication skills, both written and verbalAbility to tackle tough problems with a solution-oriented mindsetResourceful, proactive, and adaptive in dealing with operational hurdlesAbility to prioritize multiple tasks while maintaining overall team goalsWhat's required for application2+ years of work experience, preferably within a sales organization4 year college degreePrior experience with Salesforce and Google G-SuiteBi-lingual English and Spanish is a plus but not requiredWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.Why this role mattersAs a Sales Coordinator, you will support the Regional Sales VP and the regional sales teams. Vonage Sales MissionWe strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
Senior HR BI Analyst
Company: Vonage
Location: Remote
Posted Aug 19, 2023
Vonage is a global cloud communications leader seeking a Business Intelligence specialist to help leaders make better decisions by analyzing HR data. The role is remote and requires prior experience in Business Intelligence, Tableau, HRIS, and data management. The company offers medical, vision, and dental coverage, HSA, income protection, maternity & paternity leave, 401(k) contributions, unlimited discretionary time off, three paid volunteer days, tuition reimbursement, voluntary legal plan, optum employee assistance program, and discount on auto, home & pet insurance.
Technical Support Engineer - Voice - UK
Company: Vonage
Location: Remote
Posted Aug 18, 2023
Vonage is seeking a Technical Support Engineer to provide top-tier support for its Voice API and SIP products. The role involves troubleshooting technical issues, communicating effectively with customers and internal stakeholders, and contributing to knowledge bases. The ideal candidate will have experience in telecommunications or technology sectors, excellent knowledge in troubleshooting RESTful APIs and VoIP implementations, and proficiency in packet capture tools. Additional plus points include a degree in Computer Science, experience with Voice software, and knowledge of programming languages like PHP, Python, Ruby, Node, and JavaScript.
Compliance Risk & Assurance Senior Manager
Company: Vonage
Location: Other US Location
Posted Aug 22, 2023
Vonage, following its acquisition by Ericsson, is forming a new Risk Advisory and Assurance (VRA) team. This team, previously known as Internal Audit, now has a broader scope encompassing risk, assurance, and compliance activities. The Compliance Risk & Assurance Senior Manager will collaborate with the Compliance Officer and General Counsel team to define and own the Compliance Assurance program. This role involves conducting end-to-end compliance assurance reviews, preparing test strategies, and producing high-quality written reports. The ideal candidate should have a Bachelor's or Master's degree in a relevant field, 7+ years of related experience, and proven Compliance Assurance experience. Knowledge of various regulatory requirements and compliance assurance or relevant internal audit qualifications is desirable. Vonage offers competitive pay, benefits, and opportunities for career advancement.
Full Stack Developer (Dashboard)
Company: Vonage
Location: Remote
Posted Aug 20, 2023
That may include: sign-up workflow; payments and anti-fraud workflow; features to support our products (Messaging, Voice, Verify, Insight, AI Sudio) including powerful searches and debugging tools for our customersCollaborate with product management, UX/usability/front-end specialists, QA testers, and our internal users to deliver a world-class User Experience across multiple platforms.Help promote a maintainable well designed Java and JavaScript server-side codebase and look for ways to further improve our applications’ internal design, thinking about build, deployment, object-oriented design, automated testing, error handling, logging, monitoring, etcWhat you will bringA good energy, a good dose of curiosity, and a desire to learn and improve yourselfA solid team spiritA keen sense of seeing things from our customers’ point of viewA drive to always leave things better than how you found them. That applies to code, processes, interactions with people and every other aspect of your wok life.Understanding of UX Design, experience with delivering SaaS-based products, and a passion for learning new technologies a plus.What is required for applicationRequired5+ years programming experience3+ years of experience with relational databases and SQLJava, Spring MVC and Spring BootJavaScript, Typescript and front end frameworks (Vue Js ideally but React experience will be useful)DesirableExperience with JUnit unit testsHTML and CSS3Cloud experience (ideally AWS)Ability to pick up new software, frameworks and APIs quicklyUnderstanding of monitoring, systems provisioning, networking all a bonusWhat is in it for youHealth InsuranceGroup Personal AccidentDoctor ConsultationHealth CheckupDental BenefitsTelehealthWellness ProgramsDiscounted medicine deliveryVision CheckupPotential Next Career Move: Senior Full-stack Developer (Dashboard)LI-HK1 It also includes the developer documentation, which is a key area of acquisition, and a major touch point for every single customer, large and small use during their lifecycle.As a Dashboard developer, you will be responsible for improving our customer’s experience, delivering a stable and resilient architecture, and helping drive up the company revenue. You will also be part of a Dev Ops culture, challenging you to go beyond just code, and also consider how our applications are deployed, scale and behave under scale.Situated at the intersection of all the product teams internally, it’s a very diverse team and it gives a sneak peak into all the Vonage API products and services - it couldn’t be a better place to work !IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What you will doDevelop features for web applications within the world of cloud communications and APIs. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.Why this role mattersThe Dashboard is the website our customers use to sign up, manage their account and their API settings. It is responsible for a sizeable chunk of the API group revenue, and the growth of our customers as they adopt our products. Vonage Product Management Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market.
Product Marketing Manager
Company: Vonage
Location: San Francisco, CA
Posted Aug 20, 2023
Vonage is seeking an experienced Product Marketer to position their unified communications solutions in North America, Europe, and Australia. The role involves developing market strategies, creating compelling messaging, and executing product marketing programs. The ideal candidate should have 5+ years of SaaS/CCaaS marketing experience, a strong understanding of buyer personas and the customer journey, and excellent communication skills. The position offers a competitive benefits package including medical, vision, dental coverage, 401(k) contributions, and unlimited discretionary time off.