Jobs at Zayo
1,921 open positions
Lead Global Network Operations Tier III Technician
Company: Zayo
Location: Remote
Posted Dec 08, 2023
Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Computer application skills. Ability to multitask. Attention to detail. Base pay range: $37.30 - $49.71/hour, commensurate with experience. Accepts the primary lead role for the NCC, specific to assigned network, resources and systems. Performs remote testing, coordinates off-net testing, and performs escalations. Provides technical consultation/coaching, and mentoring for technicians and staff. Ability to perform troubleshooting and diagnostics. Runs tests, checks processes, and assists with repair coordination activities.
Global Network Operations Tier I Technician - Escalations
Company: Zayo
Location: Tulsa, OK
Posted Dec 10, 2023
Ability to work in a fast paced environment Active Listening Data Entry Skills Attention to detail Good Time management Skills Salesforce experience is a plus Work Schedule/Shift:This position requires shift work 24x7x365 - shifts and days availability may vary Base pay range: $21.58 - $28.75/hour, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Global Network Operations Tier I Technician - Escalations will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of products and services offered by Zayo.Responsibilities:Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely manner Monitoring and responding to tickets, alerts, and general inquiries from internal and external customers. Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency Escalate/Assign tickets to appropriate teams, leads and managers Perform direct communications to customers for updates as necessary Resolve customer inquiries, if possible, by utilizing documented processes Professionally manage difficult and/or emotional customer situations Qualifications:High School Diploma required Must be able to pass a background screening 2+ years of customer service experience (NOC environment is preferred) Ability to navigate multiple computer systems/applications simultaneously Knowledgeable with G-Suite applications Excellent written and verbal communication skills Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Senior Account Manager
Company: Zayo
Location: Greater Boulder Area
Posted Dec 02, 2023
Complete understanding of Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and colocation. Ability to travel as required Base pay range: $63,100 - $92,620 commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Excellent communication skills, both verbal and written. Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus. Strong financial acumen. Apply knowledge of customers, industry, and services to achieve revenue objectives. Effective problem solving and interpersonal skills. Exceptional customer service and relationship building/maintaining skills. Thorough understanding of account management & the strategic selling process. Identify, initiate contact with and qualify potential customers.
FNIS Associate
Company: Zayo
Location: Greater Boulder Area
Posted Dec 01, 2023
Base pay range: $27.60-$34.60/hour, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Degree or background in engineering a plus; Civil Engineering, Mechanical Engineering, GIS, Telecom, and/or related major. Prior experience with GE Smallworld or other fiber inventory system preferred. Possesses strong organizational and communicative skills, both oral and written. GIS and Google Earth experience a plus. Manages Zayo network inventory through database tracking of fiber optic cable, conduit, building data, and more. Interest in telecommunications and fiber optics. Proven teamwork success abilities are preferred. Supports company objectives and takes initiative to accomplish goals. Proficiency in MS Office and Adobe; in particular MS Visio and MS Excel.
Product Management Specialist
Company: Zayo
Location: Greater Denver Area
Posted Dec 07, 2023
Amplitude), or CRM systems (Siebel) Base pay range: $64,700 - $86,300 commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Google Analytics), product analytics (e.g. SFDC), web/mobile analytics (e.g. CPM, CSM, PMP Certification, Agile Certified Product Manager / Owner Certification & MBA a plus. 1+ years of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions - ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth 1+ years of prior experience as a Product Manager for a Telecommunications, SaaS and/or Services Product Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar Experience in back-office applications used throughout entire customer journey including sales automation (e.g. An understanding of product management, service offerings, and experience developing products in a fast paced, high-technology, multifaceted environment is crucial to your success.The Product Management Team works closely with our operations, architecture, engineering, development and go-to-market teams to guide services from concept to launch. QualificationsBachelor's degree in engineering, computer science or related technical field experience. Responsibilities Acts as a resource to solve a range of straight forward problems, able to analyze possible solutions with standard processes and cross team collaboration Works with counterparts to understand competitive landscape, market requirements and overall product needs Serves as resource for conceptual knowledge and key business drivers on product features, roadmap, processes and best practices while acting as evangelist Effectively maintain and utilize relationships with key stakeholders throughout the company and ensures alignment in cross-functional priorities Manage and influence a diverse cross-functional set of internal and external customers, stakeholders and executive sponsors Collaborate closely with technology and operations teams to provide clear direction on product backlog, epic and user story requirements, and feature delivery Prioritize backlog including features, bugs, enable work, and tech debt; working regularly with the scrum team to refine and add detail where needed Identifies improvements to existing Zayo processes; develop has a strong understanding of processes and technology Identifies and proactively includes correct stakeholders and communications effectively; manages stakeholder expectations within and/or across functions Ability to work independently and able to solve complex problems with minimal guidance Impacts quality of work on a range of product specific initiatives, services and deliverables. As part of the Product Team, you will bridge the technical and business worlds as you deliver services that our customers love. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
Senior Manager, Waves Engineering
Company: Zayo
Location: Remote
Posted Nov 10, 2023
Zayo is a dynamic and growing organization seeking a Senior Manager, Waves Engineering to lead a team of Network Wave Engineers. The role involves managing projects, developing relationships with internal partners, and coaching team members. The ideal candidate should have a Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or equivalent experience, along with advanced knowledge of optical fiber technical specifications, DWDM network architectures, and telecommunications service protocols. Familiarity with Ciena, Infinera, Nokia, Cisco, ADVA Fujitsu, and Metasolv/M6 database is required. The position offers excellent benefits, including health, dental, vision insurance, retirement 401(k) savings plan, fitness membership discounts, and generous paid time off policy.
Senior Account Manager - Education
Company: Zayo
Location: Remote
Posted Dec 03, 2023
General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services. Ability to travel as required by customers Base pay range: $85,000 - $110,000, commensurate with experienceThe position is based in Florida and cannot be based outside of the state of Florida.Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Excellent time management and organizational skills. The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services with the ability to work on large, complex deals applying a consultative and trusted advisor approach.ResponsibilitiesGenerate sales revenue by actively promoting Zayo products and services to targeted account territories. The successful candidate will develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, Security, Wi-Fi, VoIP, and managed services to prospects and customers in the Zayo Education segment. Proven ability to build relationships Strong financial acumen Quick learner who collaborates well with others Excellent communication skills, both verbal and written. Exceptional customer service and relationship building/maintaining skills. A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills High tolerance for ambiguity and can work successfully in a matrix management model Strong understanding of account management & the strategic selling process Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus. Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts Apply knowledge of customers, industry, and services to achieve revenue objectives Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts Manage high volume of work while maintaining a high degree of responsiveness Track, analyze and report on sales performance and activities in Salesforce and other reporting tools Provide accurate and timely forecasts of sales opportunities. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
Deal Management, Specialist
Company: Zayo
Location: Remote
Posted Nov 19, 2023
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. The company is looking for a successful deal management candidate to provide direct commercial sales support, provide deal positioning, contract reviews, and supporting the deal process.
Project Manager, Service Delivery
Company: Zayo
Location: Remote
Posted Nov 10, 2023
Zayo is a dynamic and growing organization seeking a Project Manager for Service Delivery. The ideal candidate will have 5-10 years of experience in managing Telecom services projects, with expertise in Fiber Engineering, Outside Plant, and field operations processes. The role involves end-to-end project ownership, customer management, and cross-functional collaboration. Zayo offers competitive benefits including health insurance, retirement savings, and paid time off.
Director, Global Network Operations - Strategic
Company: Zayo
Location: Greater Denver Area
Posted Nov 19, 2023
Zayo is a company that provides mission-critical bandwidth to significant organizations, supporting transformative innovations. The Director, Global Network Operations - Strategic, manages NOC Technicians, leads, and managers, and maintains relationships with key customers. Responsibilities include technical review of customer outages, developing improvement plans, and acting as a program manager for service and NOC improvement projects. The role requires experience managing large network projects, developing managers, and proficiency in database, spreadsheet, and accounting software applications. A Bachelor's degree or equivalent experience is required, along with the ability to communicate professionally and travel up to 30% of the time. Zayo offers excellent benefits, including health insurance, a 401(k) plan, fitness discounts, and generous paid time off.
Senior Network Engineer
Company: Zayo
Location: Remote
Posted Nov 18, 2023
Zayo, a leading provider of mission-critical bandwidth, is seeking a Senior Network Engineer with extensive experience in Cisco and Juniper network environments. The role involves architecting, engineering, maintaining, and documenting global networks, project managing network installation projects, and providing technical support. The ideal candidate will have strong troubleshooting skills, experience with network routing and switching protocols, and a solid understanding of the OSI or TCP/IP model. Cisco vEdge, cEdge, Meraki, and Juniper QFX, EX, and MX experience is required, along with a CCNA certification and preferably a CCNP. The role offers a competitive salary range and excellent benefits, including health, dental, and vision insurance, a 401(k) savings plan, fitness membership discounts, and generous paid time off.
Senior Income Tax Analyst
Company: Zayo
Location: Remote
Posted Dec 07, 2023
Other duties as they arise Minimum QualificationsBachelor's degree in Accounting or Finance 4+ years of work experience in income taxation with an accounting firm and/or large corporation Solid understanding of corporate tax compliance, including US federal and state returns Experience with income tax provisions under ASC 740 Advanced skills in Microsoft Excel and other data manipulation programs Experience with tax research software Ability to work independently and demonstrate initiative Strong communication, interpersonal, organizational, and time management skills Ability to effectively set priorities, manage multiple tasks and deadlines, and produce quality work while dealing with interruptions Excellent planning, analytical, and problem-solving skills with the ability to adapt to change Strong work ethic and high attention to detail Preferred QualificationsCPA license Master's degree in Taxation Experience with state income tax Experience with international tax, or willingness to learn Experience with tax provision, compliance, depreciation, and data manipulation software (e.g., OneSource, FMIS, Alteryx) Base pay range: $83,300 - $130,000, commensurate with experience.LI-EC1Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Functions & ResponsibilitiesPrepare and/or review income tax workpapers necessary for U.S. federal, U.S. state, and international compliance, quarterly estimates, and extensions, and execute related tax payments Prepare and/or review workpapers to support quarterly and annual US GAAP worldwide income tax provisions Calculate and/or review state apportionment Calculate and/or review state modifications Calculate tax depreciation for multiple federal, state, and E&P books and maintain ownership of tax depreciation software Review federal and state tax returns prepared by outside accounting firm Prepare purchase accounting tax workpapers as needed Maintain complex NOL, fixed asset, tax account, and similar rollforward schedules Gather supporting data for and respond to various taxing authority notices and audits, and track all related communications Coordinate with external tax advisors as needed Assist with income tax audits as they arise Perform tax research and analysis as required to ensure the company is in compliance with statutory and legal requirements Assist with research and evaluation of proposed tax legislation impacts to the company Assist with special projects such as federal and state tax planning, R&D tax credit, accounting methods, and due diligence efforts on M&A activities. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Position Description:The Income Tax Senior Analyst will join a growing team to assist Zayo with various aspects of income tax, including U.S. federal, U.S. state, and international tax obligations and income tax provision reporting in the annual and quarterly financial statements. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. *This is a hybrid position working from our Denver, CO office. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.