Jobs at Zayo
1,921 open positions
Global Network Operations Specialist
Company: Zayo
Location: Remote
Posted Sep 15, 2023
Facilitate both internal and external meetings associated to SIP until initiatives are resolved.Travel is limited at customer or direct reports request (10% of the year).QualificationsBachelor's Degree in a technological field or a combination of education, certifications and experience is acceptableThe ideal candidate will have at least 2 years experience in a professional data analytics role 2+ years experience in Tableau Desktop with the ability to create dashboards is required Tableau Desktop certification is a plus5+ years of telecom industry experience with knowledge of Voice, Transport, IP, Data, Fiber and Managed Services.Strong technical and operational background and understanding of troubleshooting and configuration protocols.Strong understanding of operations processes and systems across all internal organizations as well as industry best practices.Exceptional customer-facing skills with an innate ability to empathize with customers.Strong analytical skills and ability to convey that information succinctly and clearly.Strong interpersonal, teamwork, conflict resolution and negotiation skills.Strong time management, organizational, and prioritization capabilities.Excellent oral and written communications skills internally and customer-facing.Well-versed in communicating at both the technician as well as executive levels.Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.Ability to challenge the status quo with a focus on continuous improvement.Primarily office environment 8 to 5 with some business travel and after hours support.Must be willing to work on-call via cell phone, including weekends and holidays.Highly motivated, self-starter who can thrive independently or in a team environment.Attention to detail with good organizational capabilities.Ability to prioritize with good time management skills.Base pay range: $50,500 - $74,030, commensurate with experienceLI-TD1Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Serves on cross-functional teams to raise awareness, drive to results, and resolve issues impacting assigned customer base. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Operations Service Manager functions as the primary operations interface by serving as the critical customer advocate and liaison for large, strategic accounts. May train and mentor lower level peers and partner with management to share strategic responsibilities and team leadership.ResponsibilitiesAct as escalation point, sometimes after hours, when standard processes are not meeting customer expectations. The manager will ensure operational continuity and scalability across functional teams during all stages of the lifecycle by coordinating, driving, and delivering operations reviews, Request for Outage (RFO) and Service Improvement Plans (SIP). Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. This role interfaces with multiple technical resources across the business to drive a superior, differentiated, and sustained customer experience. Once engaged, serves as primary communication for operational lifecycle issues by pulling in necessary resources to address ongoing issues.Serve as customer advocate, technical resource and Subject Matter Expert for internal company departments for assigned customer base and develop communication strategies with intern departments by staying well-versed in customer and internal SLA's and operational processes in order to assist operations and sales in setting proper customer expectations based on defined Service Level criteria.Define and develop custom reporting and deliver regular operations review that illustrate network performance by highlighting positive performance trends and identifying areas for service improvement opportunities.Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer.Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP). Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Project Manager, Long Haul Implementation
Company: Zayo
Location: Atlanta, GA
Posted Sep 17, 2023
This could entail periods of significant travel at critical times for the project.Base pay range: $75,500 - $105,630, commensurate with experienceLI-NP1IndeedBBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Business degree/acumen a plus.Minimum of 7 years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.Minimum of 7 years OSP project management and construction management experience, preferably with specific long haul or other large project construction experience.Familiarity with all types of outside plant construction methods and best practices.Familiar with all facets of OSP management, including quoting, construction and delivery.Experience managing large capital projects.Experience with complex permitting situations including NEPA, Section 106, Tribal, etc. a plus.Working knowledge off construction standard, fiber specifications and optical network design principles.Demonstrated exceptional problem solving skills.Ability to communicate technical topics clearly and effectively with both internal and external customers.Familiar with Email, MS Excel, Word, Google Earth and AutoCAD.Must be able to manage multiple RFP and design construction schedules and responses. ResponsibilitiesAssess and validate requirements (routing, fiber counts, hut spacing, etc.) Proactively mitigate risks to stay within budget constraints.Build the project milestone-level project schedule and accurately maintain throughout the course of the project.Proactively identify and mitigate project risks and develop contingency plans.Manage complex regulatory/permitting issues such as NEPA, CPUC, Tribal Lands, etc.Conduct construction resource planning to ensure project objectives are met.Develop RFPs for the engineering and construction of the route. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Project Manager, Long Haul Implementation - Central is responsible for development, planning, engineering, construction and delivery of new and overbuild long haul routes in the central portion of the US and Canada utilizing a small but effective team of project managers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Diligently manage the contract terms throughout the life of each contract.Provide project-level and executive project reporting including regular updates to our key customers.Ensure routes are delivered on time, on budget and as per construction standards.Deliver project as-builts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems.Coordinate and collaborate with the OSP teams within the regions to ensure alignment between long haul projects and local objectives.QualificationsBachelor's Degree preferred, preferably in Engineering or other related technical field, or equivalent work experience. Manage budgets and accurate spend forecasts throughout project execution. Proven negotiation skills.Must be able to understand and read construction documents.Business minded and able to maintain a commercial focus.The employee must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.The employee will be required to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.Full ability and willingness to pull on call duty when assigned, as dictated by the needs of the business.The employee must possess a valid driver's license with no major infractions in the past 5 years.
Senior Account Executive
Company: Zayo
Location: Indianapolis, IN
Posted Sep 17, 2023
Excellent time management and organizational skills.A sense of urgency and desire to rapidly accelerate results and career with Zayo Group SalesPossesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skillsHigh tolerance for ambiguity and can work successfully in a matrix management model Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.Willingness to learn Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and Colocation.Ability to travel as required by customersBase pay range: $57,400 - 84,150, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The position is responsible to achieve sales and revenue growth targets through consistent account management activities, meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive selling. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Account Executive will support accounts in need of and in support of a broad spectrum of communications infrastructure. The ideal candidate has the ability to work on large, complex deals applying a consultative and trusted advisor approach.Responsibilities:Generate sales revenue by actively promoting Zayo products and services to targeted account patches.Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.Manage high volume of work while maintaining a high degree of responsiveness.Track, analyze and report on sales performance and activities in Salesforce and other reporting toolsProvide accurate and timely forecasts of sales opportunities.Develop and maintain records of customer activity for reporting of sales and forecasts.Provide accurate and timely information to management.Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.Qualifications:Bachelor's degree 0-1 year relevant work experienceProven ability to build relationshipsStrong financial acumenQuick learner who collaborates well with others.Excellent communication skills, both verbal and written.Exceptional customer service and relationship building/maintaining skills. The successful candidate will develop customer relationships and drive sales of Connectivity, Colocation and infrastructure services to established accounts and contacts within the wholesale environment. A demonstrated ability to succeed in an autonomous environment is key to this role. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Director of Cyber Security
Company: Zayo
Location: Remote
Posted Sep 13, 2023
Zayo is seeking an experienced Director of Security to lead its Cyber Security programs. The role involves overseeing the development, implementation, and management of two critical security programs: Cybersecurity Program and Security Operations Center (SOC). The ideal candidate should have a deep understanding of cybersecurity principles, extensive experience in security program management, and a proven track record of success in leading cross-functional teams. Responsibilities include establishing and maintaining an effective SOC, developing a comprehensive Threat Intelligence program, overseeing vulnerability management, leading incident response and forensics, defining network security strategies, developing data protection and privacy strategies, and overseeing security awareness and training programs. The position requires a Bachelor's degree in Computer Science, Information Security, or equivalent experience, extensive experience in cyber defense & engineering, strong knowledge of cybersecurity principles, and in-depth understanding of cyber operations, incident response, forensics, and investigations. The base pay range is $170,000- $212,500, commensurate with experience.
Director of Transformation - Program Management
Company: Zayo
Location: Remote
Posted Sep 16, 2023
), three- statement Accounting structure, and forecasting. Operational leadership experience a plus.10+ years of progressive experience of successful deal origination and executionExperience leading successful large-scale projects and programs across an enterprise utilizing external providers and internal staffBase pay range: $118,000 - $190,000, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. )Solid understanding of business financial concepts (EBITDA, Capital payback, IRR, etc. Validating, tracking, and reporting cost synergies, as well as generating variance commentary vs. plan will be a core responsibility.Ability to translate acquired company financial, customer, and operational reporting data into the Zayo standardWell-versed in Microsoft Excel, PowerPoint, Google docs and Salesforce required. Foster a culture of innovation, agility, and continuous improvement. MBA) a plus12+ years of business experience, with significant portion of that leading large, cross-functional Program Management Offices (PMO) and/or Integration Management Offices (IMO). Act as a role model for embracing change and driving a positive transformational mindset.Identify and engage key stakeholders, including employees, customers, suppliers, and external partners, to gain support and alignment for the transformation initiatives. Lead efforts to redesign the organization, streamline processes, and optimize resource allocation to support the desired future state.Provide strong leadership and vision to executive teams, managers, and employees throughout the transformation process. Ensure that the transformation efforts lead to lasting improvements and sustained organizational performance.Report on program and portfolio progress to executives and key stakeholders, working alongside functional integration leaders to drives results-deliveryQualificationsProven track record of leading transformational change, either as a business leader or program managerProven track record of leading successful M&A integrationsAbility to drive change in an environment that can at some times be similar to a start up, entrepreneurial and evolvingAn open, direct, and respectful communication style with excellent, executive-level written and verbal communication skillsAbility to present to the C-suite, and present complex problems and solutions with clarity and simplicitySolid, working knowledge of key business processes (go to market, quote to cash, etc. Experience with OneStream and Oracle Financials, a plus.Experience in Strategy or Corporate Development a plusStrong project management experience, with a track record of successfully delivering measurable resultsIndustry experience a plusBachelor's degree required with an Advanced Degree (e.g.
Senior Account Executive
Company: Zayo
Location: Remote
Posted Sep 14, 2023
The ideal candidate has the ability to approach sales as a consultative and trusted advisor.ResponsibilitiesAchieve and exceed assigned revenue targets through acquisition of new customers inside target prospect segments.Generate sales revenue by actively promoting Zayo products and services to targeted and assigned territories.Set priority tasks for each day to communicate with target prospects and leads developed through Marketing and Business Development activity and capture outcome.Managing a high volume of inbound/outbound engagement with a strategy on prioritization of your leads.Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.Provide accurate and timely forecasts of sales opportunities.Develop and maintain records of customer activity for reporting of sales and forecasts.Provide accurate and timely information to management.Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.QualificationsBachelor's degree and/or 5+ years relevant work experienceExperience in the Telecom industry preferred,Experience selling SDWAN and Edge Solutions is requiredAbility to manage high volume of work while maintaining a high degree of responsiveness.Ambitious, aggressive and coachableProven ability to build relationshipsStrong financial acumenStrong business acumenQuick learner who collaborates well with othersExcellent communication skills, both verbal and writtenExceptional customer service and relationship building/maintaining skillsExcellent time management and organizational skillsExcellent skills to work with Salesforce CRMA sense of urgency and desire to rapidly accelerate results and career with Zayo Group SalesPossesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skillsKnowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.Willingness to learn Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, and Cloud services/connectivity.Ability to travel as required by customersBase pay range: $84,220 - $118,000, commensurate with experienceLI-ST1Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The position is responsible to achieve sales and revenue growth targets through consistent day-to-day selling activities, meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive selling. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Senior Account Executive will uncover and actively sell into new logo and prospective accounts in need of a broad spectrum of communications infrastructure. The successful candidate will target and develop new customer relationships and drive sales of Cloud, Edge Solutions, Voice Connectivity and Infrastructure services to newly acquired accounts and contacts within assigned geographical territories. A demonstrated ability to succeed in an autonomous environment is key to this role. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Product Management Specialist
Company: Zayo
Location: Greater Denver Area
Posted Sep 13, 2023
Zayo is seeking a Product Management Specialist with experience in building and delivering customer-centric products and services. The role involves providing operational, analytical, and business support, collaborating on product vision, gathering and defining requirements, and driving the development life cycle. The successful candidate will work closely with various teams, manage relationships, and own the product roadmap. Qualifications include a Bachelor's degree in engineering or a related field, 1+ years of hands-on product management experience, Agile/Lean development methodology experience, and familiarity with back-office applications. The company offers competitive compensation, benefits, and a positive work environment.
Senior Manager, Customer Success
Company: Zayo
Location: Greater Denver Area
Posted Sep 17, 2023
Highly organizedDetail-oriented, accurate and possess excellent follow-up skillsProficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsersAbility to work in a fast-paced environmentTravel up to 25%Base pay range: $104,200 - $148,800, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.As a Sr Manager of Customer Success, you are passionate about leading and shaping all aspects of the organization; setting measurable and challenging objectives, mentoring team members,, hiring and retaining the best talent, establishing practitioner disciplines, nurturing our team culture, cultivating cross-organizational partnerships and collaboration, and driving continuous improvement of our customers' experience with a quantitative and qualitative data driven mindset.Zayo is in a relentless pursuit of world class customer excellence, and our organization is a driving force to enable this.Responsibilities Manages professional employees and/or supervisors or supervises large, complex support, production or operations team(s)Develops leaders and CSM skill sets in all functional areas through coaching, mentoring, training and knowledge sharingManages recurring revenue and net revenue retention, identifying all growth opportunities working closely with the sales teamEstablishes and delivers on objectives and KPIs that are aligned with CS, GSM and across ZayoHas accountability for the performance and results of a team within own discipline or functionAdapts departmental plans and priorities to address resource and operational challengesDecisions and problem-solving are guided by policies, procedures and business plan; receives guidance from senior managementProvides technical guidance to employees, colleagues and/or customersLeads with authenticity, passion, and an employee and customer focused mindsetInspires teams to do their very best work and supports each member to realize their full potentialImplements a strategy to continuously improve customer experience and engagement, scales the organization, develops talent, and maintains low employee regrettable churnDevelops and presents strategy, insights, results, and quarterly progress updates to stakeholders and customers in a compelling and easy to understand mannerBuilds and manages deep, meaningful, and effective relationships with customer segment and business partner teams (individual contributor to executive leadership)Effectively communicates, highly organized, and a dependable member of Customer Success leadership teamAccountable for functional escalationsQualifications Bachelor's / Master's degree in related field, or equivalent combination of training, education and experienceFive or more years of experience working in a leadership roleSeven or more years of telecommunications industry experienceDemonstrates excellent verbal, written, and communication skills and has the ability to share the customer and employee narrative through compelling and engaging methodsHighly collaborative and respectful approach when working with our stakeholder teamsDemonstrates extreme ownershipAbility to understand process, identify improvements, and implement changeAbility to create and project manage a continuous experience improvement program (scope, milestone management, engagement, execution, and change management)Deadline-driven with effective prioritization and organization skills that can work under time constraints. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Field Technician III
Company: Zayo
Location: Los Angeles, CA
Posted Sep 18, 2023
LI-AW1IndeedBBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Operate under minimal to no supervision.Participate in or lead conference calls or meetings related to projects and processes.Perform a wide spectrum of complex assignments requiring alternative analysis, innovation, and judgement, while demonstrating excellent interpersonal skills.Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.Perform OTDR, Ethernet, BER, and SONET acceptance testing.Complete installation, decommissioning, and troubleshooting problems of network and customer services.Provide preliminary site surveys for building entrance construction requirements and equipment space availability.Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.Act as a subject matter expert in our systems and applications.Able to reasonably work within the company's systems and applications to complete work.Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.Meet documented objectives and goals as business needs define.Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.Effectively operate in both team and individual environments.Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.Act as a coach, able to provide guidance to others, assign work, and evaluate the general team performance as well as determine root cause analysis.Participate in forums or cross-functional teams to contribute to the development of process or policy.Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.Follow all personal safety policies and procedures.Assist other employees with tasks as needed.Participate in on-call schedule rotation 24/7/365, dispatch, and overtime.Work occasional long shifts with overnight travel as necessary.Other duties as assigned.Qualifications High school diploma or equivalentMinimum of four (4) years' relatable experienceBasic telecom and/or industry safety trainingCompletion of advanced telecom training, a plusMaintain eligibility to operate a company issued vehicle per Zayo policy. *Zayo is hiring for 4 Field Technician III positions in the Los Angeles, CA area. This includes possession of a state issued driver's licenseAbility to regularly lift and move objects weighing up to 50 poundsBase pay range: $28.00 - $38.00/hour, commensurate with experience. Our ideal Field Technician III candidate has a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.Our Field Technician III will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Zayo is seeking a Field Technician III who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry. They'll also troubleshoot and handle maintenance of various types of equipment noted below.
Service Delivery Program Manager, Data Science & Analytics
Company: Zayo
Location: Remote
Posted Sep 20, 2023
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any timeLI-EC1Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Proactivity and personal communication skills are critical, as this role demands constant interaction with Service Delivery leaders, Senior and Executive leadership, developers and other IT professionals, sales operations and other teams across Zayo Group.ResponsibilitiesCurate efficient dashboards and lenses in Einstein Analytics and Tableau, providing insights for decision makersCreates efficient reports in Salesforce.com for various needs and departmentsCreate and maintain reports and dashboards to track success for various programsAnalyze delivery and customer data to support executive, delivery teams and partner organization representativesSupport data strategy and process improvement efforts by coordinating with multiple IT resources and data strategy teamAutomate and simplify efforts using scriptsProactive communication and updates on progress to both management and the organization through multiple platformsPartners with Delivery teams and others to ensure data is accurate and up to dateProvides analysis and support for senior management requests related to Delivery performanceDevelops sheets and maintains templates for data entry completed by outside teams.Assists in ad-hoc analytics/reporting requests for various teamsOpportunity to work on advanced analytics projects and predictive modelsQualificationsAcademicBachelor of Arts/Science Degree business analytics, operations, computer science, marketing, finance, business administration, economics, or related degree requiredMasters in Business Analytics, Data Analytics, Computer Science, Marketing Analytics, Information Science or related field experience requiredCoding: Intermediate/Advanced Excel - VBA requiredIntermediate/Advanced SQL requiredIntermediate/Advanced R/Python requiredPig Latin Query Language/SAQL preferredWork Experience3+ years of experience in a Data Science or Data Analytics RoleAdvanced experience in Data visualization requiredAdvanced knowledge of Tableau/Einstein requiredAdvanced skills in Google Sheets and Excel requiredAdvanced Experience in Salesforce or similar CRM tool requiredStrategic, analytical and program management skills.Proficient with Google SuiteExcellent Interpersonal SkillsStrong attention to detail.High energy individual with strong work ethic.Ability to interact effectively with all personnel.Excellent written and verbal communications skills.Autonomous yet comfortable teaming with others on various projects.Interest in the intersection between qualitative and quantitative data.Ability to plan, prioritize and organize effectively and work under pressure deadlines.Base pay range: $75,500 - $110,660, commensurate with experience. This role will also assist with dashboard creation, automation of reporting processes, data integrity, project management and business intelligence. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Service Delivery Program Manager, Data Science & Analytics will be responsible for assisting with analytics programs and initiatives, primarily focusing on data visualization processes using Tableau. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. This role provides challenge, variety, and exposure to several areas of the business.The Program Manager, Data Science & Analytics will amplify our growth by implementing and maintaining a process for methodical focus on all areas of the business that can accelerate installs and expedite revenue. The successful candidate will provide outstanding support for Senior Management, Service Delivery Leadership and related programs. The Program Manager position requires analytical skills and a "can do" attitude, with eagerness to learn new tools that may require coding in new languages - ie, SAQL (similar to SQL and Pig Latin Query Language) and Python (similar to R). This role will work in partnership with the Strategy and Operations team, responsible for the implementation and execution of scalable processes and reporting to drive collaboration and cooperation between Service Delivery and other organizations across Zayo. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Technical Support Tech II
Company: Zayo
Location: Nashville, TN
Posted Sep 13, 2023
Zayo, a company providing mission-critical bandwidth to major organizations, is seeking a Customer Support Analyst (Technical Support Tech II). The role involves proactive monitoring of network devices, timely response to failures, and management of resolution processes. The candidate should have 6 months to 1.5 years of experience in a customer service or support desk role, with a strong dedication to customer service and ability to multi-task. Network-related certifications and experience with Cisco routers, switches, and TCP/IP protocols are preferred. The base pay range is $18.00- $22.00 /hour, with benefits including health insurance, retirement plan, and generous paid time off.
Marketing and Communications Specialist
Company: Zayo
Location: Austin, TX
Posted Sep 16, 2023
Other duties and responsibilities may be assigned based on business needs and requirements.Base pay range: $47,100 - $69,080, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. With an extensive fiber network and a diverse portfolio of services, Zayo Group serves a wide range of industries, including telecommunications, technology, healthcare, finance, and more. As an integral member of our marketing department, you will play a crucial role in project management, event support and communications coordination. Zayo, a leading provider of reliable broadband connectivity, is seeking a Marketing and Communications Specialist to join our dynamic team. If you're ready to make a significant impact and grow your marketing skills, this position is perfect for you!ResponsibilitiesEvent Support:Coordinate logistics for company events and conferences.Manage event registration, booth setup, and promotional material distribution.Collaborate with internal and external stakeholders to ensure successful event execution.Manage the swag / promotional items store, including inventory and distribution.Communications Project Coordination:Support the development and execution of corporate communications activities, provide creative and strategic communications support including project coordination•Support with developing media content and messaging (e.g. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.About Zayo Group: Zayo Group is a leading global provider of network infrastructure and connectivity solutions. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. pitches, press release, earned and paid media bylines)Support the execution of media campaigns by overseeing timelines, schedules and approvals are on trackProject Management:Collaborate with cross-functional teams to ensure timely delivery of marketing initiatives.Act as the go-to person for Asana, serving as the in-house expert on the platform and utilizing its features to optimize agile project management processes.Support the development and implementation of brand programs and campaigns.Assist in maintaining brand guidelines and ensuring consistency across marketing materials.Collaborate with designers and copywriters to create engaging content aligned with brand standards.QualificationsBachelor's degree in Marketing, Business, or equivalent experience in a related field.Strong organizational and project management skills.Excellent written and verbal communication abilities.Familiarity with agile methodologies and frameworks is a plus.Ability to thrive in a fast-paced, dynamic environment.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Strong analytical and problem-solving skills.Excellent attention to detail and organizational skills.Collaborative team player with the ability to work independently.Creative mindset with the ability to think outside the box and bring innovative ideas to the table.Flexibility to travel and work on weekends or evenings, as required.Note: This job description is intended to provide a general overview of the position. Our mission is to provide secure and reliable communications infrastructure to empower businesses and enable digital transformation. We are committed to delivering exceptional customer experiences and driving innovation in the telecommunications industry.Are you a passionate and driven individual looking to kickstart your career in marketing?