Jobs at Zayo
1,921 open positions
UAT Tester, Specialist
Company: Zayo
Location: Remote
Posted Aug 30, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies, fostering innovations. They have a vast network in North America and Europe, offering various communications infrastructure solutions. As a UAT Tester Specialist, you'll ensure software quality and functionality before deployment. The role involves user acceptance testing, defect reporting, risk management, and process improvement.
Manager, CTAC
Company: Zayo
Location: Nashville, TN
Posted Aug 22, 2023
Zayo is a company that provides mission-critical bandwidth to various industries, including tech, media, finance, and healthcare. The Customer Technical Assistance Center (CTAC) is a key part of their service, offering technical support and resolving over 90% of customer needs during initial contact. The CTAC Manager is responsible for managing staff, ensuring customer service excellence, and driving ITSM Service Management processes. The role requires 4 years of customer service experience, a Bachelor's degree, and knowledge of network connectivity. The position offers a competitive salary and benefits package.
Sales Trainer
Company: Zayo
Location: Greater Denver Area
Posted Aug 27, 2023
Zayo is hiring a Sales Trainer to coordinate and support the pre-onboarding, onboarding, and training program for new Sales, Solution Engineers, and Business Development hires. The role involves training, scheduling, coordinating SME trainers, and overseeing all onboarding and training. The ideal candidate should have excellent organizational skills, interpersonal skills, and be proficient in Microsoft Office and Salesforce. The position offers a base pay range of $78,500 - $90,000, commensurate with experience, along with excellent benefits and a positive work environment.
Project Manager, Service Delivery
Company: Zayo
Location: Greater Denver Area
Posted Aug 26, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies, fueling innovations. They offer extensive network connectivity, communications infrastructure solutions, and serve various industries. The Project Manager position involves managing Lit and Dark Fiber services, with the candidate required to have project leadership, critical thinking, and customer management skills.
Global Network Operations Technician Tier III - Transport
Company: Zayo
Location: Greater Denver Area
Posted Aug 27, 2023
Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Network Control Center ("NCC") Tier III Technician will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo.Responsibilities:Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely mannerMonitoring and responding to tickets, alerts, and general inquiries from internal and external customers.Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems.Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgencyEscalate/Assign tickets to appropriate teams, leads and managersPerform direct communications to customers for updates as necessaryResolve customer inquiries, if possible, by utilizing documented processesProfessionally manage difficult and/or emotional customer situationsQualifications:High School Diploma requiredMust be able to pass a background screening2+ years of experience troubleshooting and maintaining SONET and DWDM networks.2+ years of customer service experience (NOC environment is preferred)Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipmentAbility to navigate multiple computer systems/applications simultaneouslyKnowledgeable with G-Suite applicationsExcellent written and verbal communication skillsRequires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks.Ability to work in a fast paced environmentActive ListeningData Entry SkillsAttention to detailGood Time management SkillsSalesforce experience is a plus Work Schedule/Shift:This position requires shift work24x7x365 - shifts and days availability may varyBase pay range: $31.05 - $43.50 /hour, commensurate with experience. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
UAT Lead
Company: Zayo
Location: Remote
Posted Aug 30, 2023
ResponsibilitiesUAT Strategy and Planning:Collaborate with the Transformation Office, project managers, and business stakeholders to develop a comprehensive UAT strategy aligned with transformation objectives.Define and document detailed UAT plans, including scope, test cases, testing cycles, and success criteria.Work closely with initiative teams to establish realistic UAT timelines that align with overall initiative schedules.Define clear UAT reporting standards, success criteria and KPIs.UAT Execution and Coordination:Lead and manage the UAT team, ensuring clear roles, responsibilities, and expectations.Oversee and actively participate in UAT testing activities, validating software functionalities, data integrity, and system interactions.Facilitate communication between UAT testers, initiative teams, and stakeholders to ensure a smooth and efficient UAT process.Defect Management and Reporting:Establish a robust defect management process, capturing and tracking UAT defects through resolution.Provide timely and accurate defect reports to initiative stakeholders, including root cause analysis and potential solutions.UAT Process Improvement:Continuously assess UAT processes and methodologies to drive efficiency and effectiveness.Introduce automation and innovative testing approaches to optimize UAT efforts.Risk Management:Identify potential risks to UAT success and collaborate with initiative teams to develop mitigation strategies.Communicate UAT risks and issues to the Business Transformation Office and initiative stakeholders, proposing proactive solutions.QualificationsBachelor's degree in Computer Science, Business Administration, or a related field.Minimum of 7 (seven) years of experience as a UAT Lead or similar role, with a proven track record of successful UAT execution.Strong understanding of UAT methodologies, software testing practices, and quality assurance principles.Excellent leadership and team management skills, with the ability to motivate and inspire a cross-functional UAT team.Exceptional communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders.Analytical mindset with an eye for detail, ensuring comprehensive test coverage and accurate defect reporting.Familiarity with UAT management tools and technologies, such as Asana, JIRA, or similar platforms.Base pay range: $93,000 - $136,900, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Your expertise in UAT methodologies, attention to detail, and strong leadership skills will drive the successful deployment of projects, contributing to Zayo's continuous growth and success. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.As the UAT Lead at Zayo, you will play a pivotal role in ensuring the seamless execution of User Acceptance Testing (UAT) for transformative projects. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. *We're open to our UAT Lead working in a remote capacity within the United States; however, our ideal candidate will reside in the Denver Metro, CO area with the ability to work in a hybrid capacity. Collaborating with cross-functional teams, our UAT Lead will validate that software solutions align with business objectives and deliver exceptional value to our customers. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Network Operations Center Technician III - Transport TAC
Company: Zayo
Location: Tulsa, OK
Posted Aug 26, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies worldwide. They offer extensive network connectivity and communication infrastructure solutions. The position in question is responsible for network operations expense tracking and accuracy, requiring strong problem-solving skills and accounting knowledge.
Field Technician III
Company: Zayo
Location: Washington DC
Posted Aug 31, 2023
Zayo is seeking a Field Technician III to perform various tasks related to telecommunications equipment installation, maintenance, and troubleshooting. The role requires a strong technical background and the ability to work independently or in a team. The position involves preventative maintenance, problem-solving, and customer communication.
Solutions Engineer - Channel Sales
Company: Zayo
Location: Greater Denver Area
Posted Aug 27, 2023
In concert with the other members of the sales team, you will present your work as a compelling solution that drives business value for the customer.Responsibilities: SalesUnderstand customer business challenges, goals, and environmentProvide guidance and counsel in customer meetings throughout the sales cycle from discovery through closeDevelop strong relationships with customer's technical staffBuild and communicate the customer-specific value proposition with client executives and key partnersWrite proposals and support the contracting process by ensuring that all technical and compliance needs are satisfiedSolution DesignAnalyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.Design the right solution options to meet the customer's needsEnsure the feasibility of the proposed solution with the operations and product teamsDocument and diagram solutions to clearly outline all technical componentsParticipate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the designEngage more senior peers for assistance in the most complex customer designsEducationActively participate in bidirectional knowledge sharing with your Zayo and Zayo's business partner peersHelp develop the product and technical acumen of your sales counterpartsInvest in yourself through continuing education, both formal and informalQualificationsBachelor's degree in computer science, engineering, or related field; or equivalent business or military experienceMinimum two years' experience in technical sales engineering / support role(s) within the telecommunications industryExcellent communication skills - written, verbal, listening, reasoning and objection handlingProficient knowledge and use of common business applications including the Google and/or Microsoft suitesAbility to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplinesAbility to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.Strong technical skills in networking including optical, routing and switchingAbility to create technical designs and diagrams of customer solutionsA results-oriented mindsetBase pay range: $75,500 - $110,000, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. They serve as trusted technology partners to their customers to reveal what's possible to make their businesses run better, faster, and smarter.In this role you will be the trusted expert in telecommunications technology and Zayo's products, consulting with customers to collaboratively design solutions that customers need. Using a combination of your technical, sales and communication skills you will engage in conversations with customers to discover, understand and analyze requirements and develop tailored solutions that incorporate industry leading practices to enable our customers to realize their goals. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Join our Solution Architecture team where you'll consult with customers to create and design the technology innovations that deliver business outcomes. We dedicate ourselves to supporting new team members, we value the broad range of experience levels and tenures in our organization and we celebrate learning, knowledge sharing, and mentoring.Zayo Solutions Engineers are critical to driving mutual success for Zayo and our customers. Working in concert with our Sales and Customer Success teams you'll create solutions that satisfy the most sophisticated customer requirements. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Sales Compensation Specialist
Company: Zayo
Location: Greater Denver Area
Posted Aug 30, 2023
Recommends corrective or alternative actions to resolve problems.Works with Sales and Sales Operations teams to scrutinize monthly and quarterly sales results (bookings, churn, cancels) while actively noticing opportunities for process improvement and taking initiative to implement enhancements.Assists management and HR Partners with ad-hoc requests, including but not limited to distributing compensation files to teams, peer analysis, headcount modeling and reporting and tracking Sales Total Compensation Grid (TCG) levels.QualificationsAdvanced knowledge of Microsoft Excel and Google Sheets required, including but not limited to pivot tables, index match, sumifs & sumproducts, importranges.Bachelor's degree in Finance, Economics, Business, or other field requiring analytical aptitude.1-3 years Sales Compensation or Finance experience preferred.Strong analytical skills and high degree of accuracy and attention to detail.Ability to work independently with little or no supervision.Strong work ethic and ability to effectively manage a high-volume workload: role requires working extended hours (evenings and weekends, when necessary) to achieve results in a deadline driven environment.High proficiency in Microsoft PowerPoint and Google Slides required; familiarity with Salesforce preferred, but not required.Adaptability and ability to plan, prioritize, and organize effectively and work under pressure deadlines.Strong oral and written communication skills.Base pay range: $58,000 - $85,000 commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ResponsibilitiesServes as a key resource in the Sales Compensation function: assists with creation of quarterly and monthly compensation models, preparation of presentations, data pulls, interfacing with Sales teams and fielding ad-hoc requests from senior leaders.Assists with buildout of quarterly sales quota model and analyzes individual performance levels based on actual performance vs. quota.Utilizes Salesforce reporting to generate data for monthly and quarterly sales compensation processes, including reports for gross bookings, churn, cancels, sales pipeline, usage, etc.Partners with others in the department to ensure employee data is accurate and up to date.Provides analysis and support for senior management and Sales Compensation Committee requests.Assists with and researches employee questions to bring to resolution.Participates in design and support of Workday compensation automation and administration.Reviews proposed promotions for conformance to established guidelines, policies and performance standards. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Sales Compensation Analyst is responsible for assisting with the buildout of sales compensation models and administration of sales compensation policies and programs. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. This role requires a well-rounded individual possessing strong communication skills, a high comfort level with analysis in Google Sheets and Excel and an eye for identifying opportunities for process improvement and automation. This role is open to remote candidates in the US. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Project Manager, Service Delivery
Company: Zayo
Location: Greater Denver Area
Posted Aug 26, 2023
Communication, Relationship, and LeadershipExceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolutionAbility to influence teams to action that are not in a direct reporting relationship to drive toward company goalsSelf driven and motivated to provide exceptional customer serviceAbility to see and close personal gaps/growth areas; desire to continually improve and move up in the organizationQualifications5-10 years of experience in managing Telecom services projectsBase pay range: $78,500 - $117,705, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Partner with PM teams to identify new metrics and tracking to drive improvementsCommunicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.Preferred Qualifications and ExpertiseSystems and ProcessesThorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:Waves services, Ethernet Services, IP ServicesDark Fiber metro and/or Long Haul servicesFiber to the Tower (FTT) services for Dark Fiber and Lit ServicesThe Project Manager candidate possesses the following skills and expertiseSubject Matter advocate for process and program management and driving improvementsExcellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolutionStrong system and process knowledge in Lit and Fiber services implementation.Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.Known as a go to person/trusted advisor that willingly assists other team members.Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.ResponsibilitiesEnd-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.Orchestrate internal and external customer project communication dependencies, timeline, milestones and progressProvide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedbackDevelop and maintain customer project plans based on contractual requirements and service designsBudget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.Perform and oversee daily PM operational tasks working cross-functionally.Build, maintain, and report operational metrics for end-to-end milestone management.Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Senior Federal Account Director
Company: Zayo
Location: Washington DC
Posted Aug 31, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies, offering extensive network connectivity and communications infrastructure solutions. They serve various sectors, including federal government agencies, and require a strong understanding of the communications infrastructure space and federal contracting. The Sr Federal Account Director position involves selling into US Federal Government Agencies, Federal System Integrators, and Defense Contractors, with a focus on achieving sales goals.