Jobs at Zendesk
6,787 open positions
Customer Success Specialist - German Speaking (Zendesk AI Agents)
Company: Zendesk
Location: Berlin, Germany
Posted Oct 04, 2024
Zendesk is seeking a Customer Success Manager for Mid-Market customers in Berlin, Germany. The role involves managing a portfolio of 15-20 customers, acting as their single point of contact, and helping them achieve strategic goals using the Zendesk AI Agent (Ultimate) product. The ideal candidate should have experience in Customer Success or Account Management, be a product expert, and have a successful track record in managing medium-size customers with complex technical solutions. Fluency in English and German is required. The hiring process includes a call with a Talent Partner, an interview with the Hiring Manager, a Challenge Stage, and a final interview with the VP of Customer Success.
SMB Account Executive - CEE
Company: Zendesk
Location: Lisbon, Portugal
Posted Oct 04, 2024
Zendesk is seeking a dedicated SMB Account Executive with a proven track record in B2B sales. The role involves driving top-line revenue growth, managing customer relationships, and cross-selling additional products and services. The ideal candidate should have at least 2 years of B2B sales experience, preferably in the SaaS industry, and strong presentation, negotiation, and deal closing skills. Zendesk offers a hybrid work environment, fostering global diversity, equity, and inclusion.
Principal Outbound Product Manager
Company: Zendesk
Location: Austin, TX
Posted Oct 04, 2024
This role is part of the Platform product organization at Zendesk, focusing on foundational capabilities and evangelizing the platform. The Staff Outbound Product Manager will lead product management processes, gather customer requirements, and communicate the Zendesk adoption story. They will work cross-functionally to enhance the overall experience and ensure successful go-to-market. The role requires extensive knowledge of SaaS and Enterprise products, strong presentation skills, and the ability to work in a collaborative environment. The annualized base salary range is $160,000.00-$240,000.00.
Manager, Training & Reporting
Company: Zendesk
Location: Dublin, Ireland
Posted Oct 04, 2024
The Manager of Training Delivery and Reporting at Zendesk will lead a global team of trainers, managing onboarding and ongoing learning for CX frontline teams. They will deploy various training methods, develop a global training schedule, and measure trainer effectiveness. The role involves staying updated on industry trends, facilitating training sessions, and creating learning materials. The Manager will also partner with subject matter experts and the instructional design team to develop content and measure program effectiveness. They will report on training programs and act as a subject matter expert on LMS reporting capabilities.
Marketing Operations Manager, CDP Data Manager
Company: Zendesk
Location: Mexico City, Mexico
Posted Oct 04, 2024
Zendesk is seeking an experienced CDP Administrator to join their growing data management practice. The role involves administering the CDP, ensuring reliable data integrations, and enabling personalized marketing programs. The ideal candidate should have a robust technical background, strong problem-solving skills, and experience in implementing and managing CDPs. Key responsibilities include overseeing integrations, maintaining profile definitions, collaborating with data teams, establishing data best practices, and providing ongoing support to end-users. The role requires hands-on experience with CDPs, data integration, data quality, and data governance principles, as well as excellent project management skills and SQL query writing abilities.
Associate Solutions Consultant
Company: Zendesk
Location: Austin, TX
Posted Oct 04, 2024
Zendesk is seeking an Associate Solutions Consultant with 2-5 years of related experience and 1 year of software pre-sales experience. The role involves providing technical and functional support to the global sales team, acting as a technical bridge between the sales team and prospects, and ensuring product selection. The candidate should have excellent interpersonal, communication, persuasion, presentation, and writing skills, along with problem-solving skills. Awareness of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications is a plus. The role is hybrid, requiring the candidate to work in the local office for part of the week. The US annualized OTE range for this position is $82,000.00-$122,000.00.
Commercial Account Executive
Company: Zendesk
Location: Lisbon, Portugal
Posted Oct 04, 2024
Zendesk is seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. The role involves driving top-line revenue growth, managing customer relationships, cross-selling additional products, leveraging data insights, leading complex sales cycles, and exceeding revenue goals. The ideal candidate should have a BA/BS degree, at least 3 years of B2B sales experience, fluency in Dutch, and experience selling in the Belgian market.
Solutions Consultant
Company: Zendesk
Location: Remote
Posted Oct 04, 2024
The text describes a Presales Consultant role at Zendesk, where the individual will be a key player in providing expert guidance on customer and employee experience solutions. The role involves being an industry authority, collaborating with a dynamic team, and continuously improving technical acumen, industry insights, and business value selling skills. The Partner Solutions Consultant position is also mentioned, requiring mid-market/enterprise software experience, excellent communication skills, and knowledge in web/scripting technologies. Zendesk is portrayed as an innovative, fast-paced environment that values diversity, equity, and inclusion.
Senior Engineering Manager
Company: Zendesk
Location: Krakow, Poland
Posted Oct 04, 2024
Zendesk is seeking a Sr. Engineering Manager to lead platform initiatives and inspire change. The role involves leading 2+ scrum teams, driving core platform changes, and building a solid technical platform. Key responsibilities include leading Ruby and Java ecosystems, influencing technical roadmaps, attracting top talent, and fostering an inclusive team culture. The ideal candidate should have 5+ years of engineering leadership experience, excellent interpersonal skills, and a strong understanding of software reliability, scalability, and performance concepts.
Group Manager, Global Sales Play & Integrated Marketing
Company: Zendesk
Location: Remote
Posted Oct 04, 2024
The job posting is for a Senior Manager of Global Sales Plays & Outbound Marketing at Zendesk. The role involves leading sales plays, collaborating with cross-functional teams, and developing global sales content. The ideal candidate should have extensive marketing experience in B2B SaaS, a data-driven mindset, and strong communication skills. Zendesk values diversity, equity, and inclusion, and offers a hybrid work environment.
Managed Services Consultant - German
Company: Zendesk
Location: Other US Location
Posted Oct 04, 2024
The job description is for a Managed Services Consultant at Zendesk, responsible for managing a portfolio of customers, providing customer service, and ensuring ongoing value from their services subscription. The role requires excellent communication and interpersonal skills, empathy, and a passion for customer service and technology.
Software Engineer II / Senior Software Engineer - General Consideration
Company: Zendesk
Location: Krakow, Poland
Posted Oct 04, 2024
Zendesk is seeking both early career and experienced professionals to join their Product and Engineering team in Kraków, Poland. The role involves collaborating with global team members to build scalable, high-performance products and services. The ideal candidate should have a passion for solving large-scale challenges using new technologies, excellent communication skills, and experience in building large, highly scalable, distributed systems. Zendesk offers full ownership of projects, a team of passionate individuals, interesting projects, and opportunities for growth. The annualized base salary range is zł198,000.00-zł340,000.00. Zendesk is an equal opportunity employer committed to fostering global diversity, equity, and inclusion.