Jobs at Zendesk
6,787 open positions
Associate Solutions Architect
Company: Zendesk
Location: Montpellier, France
Posted Oct 08, 2024
Zendesk is seeking a dynamic, high-energy professional with excellent communication skills to join their Professional Services pre-sales team in France. The role involves supporting software sales across all segments and territories of the DACH region, working collaboratively with various teams, and managing professional services offerings. The ideal candidate should be a proficient French speaker, have a 'can-do' attitude, and possess 2+ years of experience in software sales, pre-sales, implementation, or technical support. Zendesk offers a flexible work environment with a hybrid model, allowing employees to work remotely and occasionally in one of their offices.
Account Executive, Mid-Market
Company: Zendesk
Location: Remote
Posted Oct 06, 2024
Zendesk is seeking a Mid Market Account Executive with a proven track record in B2B sales, particularly in the SaaS space. The role involves driving top-line revenue growth, managing key customer relationships, and leveraging data insights to prospect new clients. The ideal candidate should have a BA/BS degree, at least 5 years of B2B sales experience, and expertise in navigating complex sales cycles. Zendesk offers a competitive pay, benefits, and a culture dedicated to enabling conversations and providing support. The role requires physical presence in Mexico City or Mexico State.
Principal Outbound Product Manager
Company: Zendesk
Location: Madison, WI
Posted Oct 09, 2024
This role is part of Zendesk's Platform product organization, focusing on foundational capabilities of the Zendesk Platform. The Staff Outbound Product Manager will lead product management processes for post-sale offerings and products, gathering customer requirements and managing release cadences. They will communicate Zendesk's adoption story, evangelize platform capabilities, and engage with key accounts to adopt new products. The role requires extensive knowledge of SaaS and Enterprise products, particularly in CRM and customer experience, along with strong presentation, communication, and collaboration skills. The annualized base salary range is $160,000.00-$240,000.00.
Staff Data Analyst, Enterprise Analytics
Company: Zendesk
Location: San Francisco, CA
Posted Oct 08, 2024
Zendesk, a service-first CRM company, is seeking a Staff Analyst, Enterprise Analytics for its Enterprise Data and Analytics team. The role involves collaborating with various business functions, democratizing data, and conducting in-depth analysis to support data-driven decisions. The ideal candidate should have a strong analytical mindset, 6+ years of SQL experience, and proficiency in analytics and visualization tools like Tableau or Looker. The role requires excellent communication skills, problem-solving abilities, and the capacity to mentor team members.
Senior Solutions Consultant
Company: Zendesk
Location: Bangalore, India
Posted Oct 08, 2024
Zendesk is seeking a Senior Solutions Consultant with 5+ years of Mid Market/Enterprise software pre-sales or solutions sales experience. The role involves working closely with Sales, Marketing, and Product Managers, and taking ownership of the prime technical relationship with prospects. The ideal candidate should have experience mapping RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, and in-depth knowledge of Customer Service Software, ITSM, data warehousing, and business intelligence. Zendesk offers a fulfilling and inclusive experience with a hybrid way of working, and is an equal opportunity employer.
Senior Premier Support Engineer
Company: Zendesk
Location: Melbourne, Australia
Posted Oct 06, 2024
Zendesk is seeking a Senior Premier Support Engineer proficient in Korean to provide top-tier support to Korean-speaking customers, troubleshoot complex issues, collaborate with cross-functional teams, mentor junior engineers, and contribute to ongoing improvement initiatives. The ideal candidate should have proven expertise in troubleshooting, exceptional communication skills, strong analytical skills, and experience with Zendesk products or similar platforms. A Bachelor's degree in IT or Computer Science, minimum 5 years of technical support experience, and professional proficiency in Korean and English are required. Preferred qualifications include experience in senior or lead technical support roles, familiarity with cloud-based technologies, and Zendesk Administrator or deep product knowledge.
Senior Communications Manager
Company: Zendesk
Location: Tokyo, Japan
Posted Oct 08, 2024
Zendesk is seeking an experienced PR & Communications Manager for its Tokyo office. The role involves leading the development and execution of a local communications plan for Japan, collaborating with various teams, and managing media relations. The ideal candidate should have over 5 years of PR experience, flawless Japanese and English language skills, and excellent understanding of media and influencers in the business and technology sector.
Senior Director, Sales Operations
Company: Zendesk
Location: Remote
Posted Oct 07, 2024
Zendesk is seeking a Senior Director of Customer Success Operations to lead and optimize customer success initiatives. The role involves strategic leadership, process optimization, data-driven insights, technology management, customer journey enhancement, team development, cross-functional collaboration, customer feedback, operational forecasting, and customer segmentation strategy. The ideal candidate should have 10+ years of experience in Operations, CX & Strategy, preferably in the software/technology industry, with a data-driven mindset, strong team leadership skills, and excellent communication abilities.
Director, Corporate Finance & Strategy
Company: Zendesk
Location: Madison, WI
Posted Oct 06, 2024
This role involves leading the P&L Consolidations team within the Corporate Finance & Strategy team, serving as a trusted advisor to the company. The team collaborates across all Finance & Strategy functional teams to analyze, influence, and present total company P&L to the executive team. Responsibilities include leading consolidated financial planning processes, working closely with functional teams, preparing key management presentations, identifying risks and opportunities, managing partnerships with the Finance Shared Services team, and managing a team of finance professionals. Qualifications include a Bachelor's degree in Business, Finance, or Accounting, minimum of 10 years of related experience, solid experience with metrics-driven business models in the SaaS industry, proven track record of working with senior-level executives, exceptional people management qualities, proficiency in financial modeling and reporting skills, strong collaboration and time management skills, and excellent written and verbal communication skills.
Payroll Analyst
Company: Zendesk
Location: Bangalore, India
Posted Oct 08, 2024
The job posting is for a Payroll Processing role in a multi-national company, preferably with experience in APAC countries like India, Australia, Philippines, and Singapore. The role involves regulatory and compliance reporting, processing of new hires, transfers, promotions, and terminations, coordination with internal stakeholders, and year-end activities. The ideal candidate should have a Bachelor's degree in Accounting, Finance, Business Administration, or a related field, with a minimum of 5+ years of payroll processing experience. Strong knowledge of statutory regulations, analytical skills, and the ability to work cross-culturally are required. The role offers a hybrid work setup, with the need to work from the local office for part of the week.
Staff Data Analyst, Enterprise Analytics
Company: Zendesk
Location: Remote
Posted Oct 06, 2024
Zendesk, a service-first CRM company, is seeking a Staff Analyst, Enterprise Analytics for its Enterprise Data and Analytics team. The role involves collaborating with various business functions, democratizing data, and conducting in-depth analysis to support data-driven decisions. The ideal candidate should have a strong analytical mindset, 6+ years of SQL experience, and proficiency in analytics and visualization tools like Tableau or Looker. The role requires excellent communication skills, problem-solving abilities, and the capacity to mentor team members.
Senior Technical Support Engineer
Company: Zendesk
Location: Madison, WI
Posted Oct 06, 2024
Zendesk is seeking a support guru with at least 2+ years of technical support experience, based in or near Madison, WI or Austin, TX. The ideal candidate should possess excellent troubleshooting skills, customer service abilities, and strong communication skills. They should be able to empower end-users, evaluate and troubleshoot customer issues, and have a strong sense of urgency. The role involves providing technical guidance through various communication channels. Zendesk offers a fulfilling and inclusive experience with a hybrid work model, and the US annualized base salary range for this position is $80,000.00-$120,000.00.