Jobs at Zowie
3,784 open positions
(Sr) Engineering Manager
Company: Zowie
Location: Remote
Posted Dec 03, 2023
7. 6. 5. 4. 3. 2. 👉 Home-office funds. 👉 Development budget. 👉 Health benefits. 👉 Unlimited paid time off.
Senior Support Engineer
Company: Zowie
Location: Poland
Posted Mar 11, 2024
<p class=jobDescription> <p> <strong> About Zowie <strong> <p> <p> At Zowie we believe that buying online should feel like walking into your favorite local shop personal friendly and easy Our mission is to recreate offline shopping experiences online but better Zowie brings speed and empathy to customer interactions Our platform automates responses to repetitive questions around return policy order status etc and saves time for customer service agents who can then proactively turn website visitors into paying customers It can work as an addon with existing tools Zendesk Shopify Gorgias etc or become a standalone customer service platform <p> <p> <p> <p> <strong> We are <strong> <p> <p> 🚀 Growing fast We plan on keeping the Team growing Youll have a lot of autonomy and impact as we grow <p> <p> 🏈 Like a sports team We take ownership of our work and believe in personal accountability At the same time we work together support each other and focus on winning as a team <p> <p> 🧑💻 Remotefirst and hours are flexible We allow everyone to figure out the best ways to collaborate with their team At the end of the day its about delivering Those in Poland can work from our offices in Cracow and Warsaw <p> <p> <p> <p> <strong> We strive to be <strong> <p> <p> 💪 Ambitious and innovative We dont settle on existing solutions and keep looking for better ways to tackle challenges <p> <p> 👻 Bold and freethinking We trust our employees to find the best solutions <p> <p> 🤸♀️ Agile and highperforming We work smarter not harder We use our OKRs to keep ourselves focused <p> <p> 🤠 Unafraid of change Zowie is growing and the market is changing We thrive in an everevolving environment <p> <p> <p> <p> <strong> What youll do <strong> <p> <p> <p> <p> You will be working in a team of three Support Engineers and be the most experienced one You will thus have a strong impact on how the team operates to drive an excellent customer experience We have over 120 engaged customers and were growing We believe their success is our success so we emphasize supporting them to maximize Zowies potential <p> <p> <p> <p> We expect you to solve the most complex issues from our customers While responding to our customers with empathy and our style you will be diving deep into our logs databases APIs running scriptsor maybe even reading or updating our codebase Everything that can help understand the issue and solve it <p> <p> <p> <p> Our technical support handles cases that havent been resolved by the more customerfacing functions Its a wide variety of problems from bugs in the code integration issues or statistics not matching up In order to solve them you will need to become an expert in our product which consists of 100+ different services <p> <p> <p> <p> <p> <p> <strong> Ideally youll bring with you <strong> <p> <ul> <li> <p> Proven working experience in supporting external users in enterprise technical support IT support or as a technical engineer ideally in a SaaS company <p> <li> <li> <p> Strong problemsolving skills and willingness to go above and beyond the scope of communication with the customer <p> <li> <li> <p> A knack for connecting the dots between a customer issue and the right resolution <p> <li> <li> <p> A strong ability and need to understand technical issues and bring the correct tools and stakeholders to the table <p> <li> <li> <p> Ability to connect to and interact with APIs <p> <li> <li> <p> Proficiency with SQL or even better MongoDB <p> <li> <li> <p> Knowledge of at least one of the modern languages like Python Java or Scala <p> <li> <li> <p> Excellent customerfacing skills and an empathetic approach <p> <li> <li> <p> Excellent written and verbal communication skills in both English and Polish in other words a passion for precise and effective wording that exceeds stakeholder expectations <p> <li> <ul> <p> <p> <p> <strong> Itll be awesome if you have <strong> <p> <ul> <li> <p> Experience with MongoDB <p> <li> <ul> <p> <p> <p> <p> <p> 10000 zł 17000 zł a month <p> <p> <strong> We will offer you <strong> <p> <p> 👉 Employee Stock Option Plan ESOP Youre a part of our companys future success <p> <p> 👉 Unlimited paid time off We trust each other and dont count days <p> <p> 👉 Great company offsites and individual integration budgets We spend time together in person to strengthen our team <p> <p> 👉 Health benefits We offer an additional health insurance package <p> <p> 👉 Development budget We want to grow personally and professionally together <p> <p> 👉 Homeoffice funds Make yourself a comfy space for work on a daily basis <p><p>
Customer Success Operations Manager
Company: Zowie
Location: Other US Location
Posted Oct 26, 2023
Zowie is a rapidly growing company that aims to recreate offline shopping experiences online, offering speed and empathy in customer interactions. They are seeking a Customer Success Operations Manager to join their remote-first team. The role involves managing tools and software, optimizing customer operations workflows, designing and improving processes, analyzing data, and developing a long-term roadmap for customer operations. The ideal candidate will have 4 years of experience in operations, preferably in customer success/support, with proven experience in knowledge management, tool implementation, and process optimization. Strong analytical and communication skills are required. Zowie offers an Employee Stock Option Plan, unlimited paid time off, health benefits, development budget, and home-office funds.
Partnership Manager
Company: Zowie
Location: Other US Location
Posted Oct 05, 2023
Zowie is a rapidly growing company that aims to recreate offline shopping experiences online, offering personal, friendly, and easy online shopping. They automate responses to repetitive customer inquiries, allowing customer service agents to proactively engage with website visitors. Zowie is seeking a versatile partnership strategist to develop and manage agency and technology partnerships, aligning with the company's goals. The ideal candidate will have a track record in developing and implementing partnerships for a growing SaaS product, ecommerce market knowledge, exceptional communication skills, and a results-oriented mindset. Zowie offers an Employee Stock Option Plan, unlimited paid time off, company offsites, health benefits, a development budget, and home-office funds.
Backend Engineer (Scala)
Company: Zowie
Location: Other US Location
Posted Feb 25, 2024
<p><b>About Zowie<b><p> <p><span>At Zowie we believe that buying online should feel like walking into your favorite local shop personal friendly and easy Our mission is to recreate offline shopping experiences online but better Zowie brings speed and empathy to customer interactions Our platform automates responses to repetitive questions around return policy order status etc and saves time for customer service agents who can then proactively turn website visitors into paying customers It can work as an addon with existing tools Zendesk Shopify Gorgias etc or become a standalone customer service platform<span><p> <p><br ><p> <p><b>We are<b><p> <p><span>🚀 Growing fast We plan on keeping the Team growing Youll have a lot of autonomy and impact as we grow<span><p> <p><span>🏈 Like a sports team We take ownership of our work and believe in personal accountability At the same time we work together support each other and focus on winning as a team<span><p> <p><span>🧑💻 Remotefirst and hours are flexible We allow everyone to figure out the best ways to collaborate with their team At the end of the day its about delivering Those in Poland can work from our offices in Cracow and Warsaw <span><p> <p><br ><p> <p><b>We strive to be<b><p> <p><span>💪 Ambitious and innovative We dont settle on existing solutions and keep looking for better ways to tackle challenges<span><p> <p><span>👻 Bold and freethinking We trust our employees to find the best solutions<span><p> <p><span>🤸♀️ Agile and highperforming We work smarter not harder We use our OKRs to keep ourselves focused<span><p> <p><span>🤠 Unafraid of change Zowie is growing and the market is changing We thrive in an everevolving environment<span><p> <p><br ><p> <p><br ><p> <p><b>What youll do<b><p> <p>Youll play a crucial role as the 7th10th backend engineer joining one of the quickly expanding Product Engineering teams Dont be misled by our size Despite being compact we efficiently manage and enhance a sophisticated system comprising over 100 microservices predominantly coded in Scala These microservices communicate synchronously through gRPC handle asynchronous calls via Kafka expose GraphQL to the frontend and leverage databases like PostgreSQL Mongo ElasticSearch or Redis <p> <p><br ><p> <p>At Zowie our engineering ethos is centered around the tangible impact our work has on our users Its not just about meeting predefined requirements Its about having a substantial influence on the overall solution We believe in the empowerment of our engineers to contribute not only to code but also to the strategic decisions that shape our product This requires a holistic understanding of the business the product and the technology at play Your expertise will enable you to connect the dots and provide valuable insights to guide the best course of action<p> <p><br ><p> <p>Autonomy and meritocracy are at the core of our values We champion the idea that sound arguments should prevail As part of the team youll be instrumental in shaping endtoend solutions influencing architecture decisions and proposing crucial enhancements to our engineering practices<p> <p><br ><p> <p>Our daily routine aligns with industry standards including regular planning sessions standups timely code reviews and close collaboration with fellow engineers <p> <p>Think of our teams as startups in a startup We value efficiency and therefore the only constant you should expect is Retrospective Everything else is being constantly adjusted to fit the changing needs<p> <p><br ><p> <p>We will be happy to be fully transparent with you tell us what you want to know<p> <p><b>Ideally youll bring with you<b> <p><ul><li>Excellent coding skills and passion for growing expertise<li> <li>2+ years of experience with Scala or other JVM languages<li> <li>Excellent knowledge of SQL and relational databases<li> <li>Strong communication so you can actively listen and easily explain complex technical issues with simple business and product words<li> <li>Intermediate system design skills that allow you to choose technologies and architectures wisely<li> <li>Product acumen ownership and focus on value delivered for the customers<li> <li>Working proficiency in English and Polish both spoken and written<li> <ul><p><b>It will be awesome if you have<b> <p><ul><li>Experience with NoSql databases<li> <li>Experience with Kafka or other message brokers<li> <li>Experience with Akka framework<li> <li>Experience with functional programming libraries like Cats Fs2 ZIO Http4s etc<li> <li>Experience with GraphQL<li> <li>Experience with Docker Swarm Kubernetes<li> <ul><p> <p><p><b>We will offer you<b><p> <p><span>👉 Employee Stock Option Plan ESOP Youre a part of our companys future success<span><p> <p><span>👉 Unlimited paid time off We trust each other and dont count days<span><p> <p><span>👉 Great company offsites and individual integration budgets We spend time together in person to strengthen our team<span><p> <p><span>👉 Health benefits We offer an additional health insurance package<span><p> <p><span>👉 Development budget We want to grow personally and professionally together<span><p> <p><span>👉 Homeoffice funds Make yourself a comfy space for work on a daily basis<span><p> <p><p>
Senior Content Strategist
Company: Zowie
Location: Other US Location
Posted Nov 17, 2023
👉 Home-office funds. 👉 Development budget. 👉 Health benefits. Content Creation and Management: Create engaging content, including practical guides, whitepapers, case studies, webinars, blogs, and social media posts. 👉 Unlimited paid time off. We work smarter, not harder. We offer an additional health insurance package. We want to grow personally and professionally together. 👉 Great company offsites and individual integration budgets. Zowie is growing, and the market is changing.
Senior Technical Product Manager
Company: Zowie
Location: Other US Location
Posted Mar 03, 2024
Zowie is a fast-growing startup offering a remote-first work environment with flexible hours. The company aims to recreate offline shopping experiences online, focusing on personal, friendly, and easy interactions. Zowie's platform automates responses to repetitive customer queries, allowing customer service agents to proactively engage with website visitors. The Senior Product Manager role involves defining and delivering key performance indicators, conducting research, prioritizing opportunities, and collaborating with various teams. Zowie values creativity, innovation, and rapid hypothesis testing. Benefits include an Employee Stock Option Plan, unlimited paid time off, company offsites, development budget, and home-office funds.
Sales Development Representative (US)
Company: Zowie
Location: Remote
Posted Nov 29, 2023
👉 Development budget. 👉 Home-office funds. 👉 Health benefits. 👉 Unlimited paid time off. We work smarter, not harder. We offer an additional health insurance package. That includes short Loom videos. We want to grow personally and professionally together. 👉 Great company offsites and individual integration budgets. 🤠 Unafraid of change.
Senior Technical Product Manager
Company: Zowie
Location: Remote
Posted Mar 06, 2024
Zowie is a fast-growing startup offering a remote-first work environment with flexible hours. The company aims to recreate offline shopping experiences online, focusing on personal, friendly, and easy interactions. Zowie's platform automates responses to repetitive customer queries, allowing customer service agents to proactively engage with website visitors. The Senior Product Manager role involves defining and delivering key performance indicators, conducting research, prioritizing opportunities, and collaborating with various teams. Zowie values creativity, innovation, and rapid hypothesis testing. Benefits include an Employee Stock Option Plan, unlimited paid time off, company offsites, health benefits, development budget, and home-office funds.
Product Marketing Manager
Company: Zowie
Location: Other US Location
Posted Nov 30, 2023
👉 Home-office funds. 👉 Development budget. 👉 Health benefits. 👉 Unlimited paid time off. Cross-functional Collaboration: Collaborate with product, sales, and content teams for aligned and effective marketing campaigns. Examples include detailed product guides, competitive analysis briefs, custom sales presentations, and tailored value prop documents. We work smarter, not harder. We offer an additional health insurance package. We want to grow personally and professionally together. 👉 Great company offsites and individual integration budgets.
Senior Data Engineer
Company: Zowie
Location: Remote
Posted Nov 17, 2023
👉 Home-office funds. 👉 Development budget. 👉 Health benefits. We work smarter, not harder. What you'll do: 💡 Owning the Data Ecosystem: - Defining data flows, i.e., which parts of the organization generate data, which require data to function, how data flows are managed, and how data changes in transition, - Defining the data architecture framework and standards, including modeling, metadata, and security, for the data ecosystem, - Creating and maintaining API integrations with data-generating systems (i.e., CRM tools and marketing systems), - Ensuring data security, compliance, and privacy in alignment with industry best practices and regulations, - Being responsible for the quality of the data integrations and the data warehouse accessibility and uptime. 👉 Unlimited paid time off. Ideally, you'll bring with you: 5+ years of work experience in a data engineering role Proficiency in data modeling, data integration, ETL processes, and data migration Proficient understanding of Data Architecture concepts, e.g., Data Lakes, Data Hubs, Data Warehousing Experience working with Clouds (preferably Google Cloud, Azure, AWS) Self-starter mindset with a high degree of ownership and a data-driven approach Communicative English It'll be awesome if you have: Practical experience migrating PostgreSQL database to a cloud solution Experience with BigQuery, CloudComposer We will offer you: 👉 Employee Stock Option Plan (ESOP). In order to be successful in this project, you’ll have to: 💡 Conduct a comprehensive assessment of the existing data infrastructure, 💡 Develop a strategic roadmap for migrating our data to a cloud solution, 💡 Lead the end-to-end data migration process, ensuring a seamless transition, 💡 Implement best practices for data transformation, validation, and synchronization during the migration, 💡Monitor and optimize data performance in the new environment. 💡 Leading the business-driven solution design: - Designing and developing data models and architecture that meet current and future business needs, - Translating business requirements into technical specifications, including data streams, integrations, and transformations. Zowie is growing, and the market is changing.
Sales Development Representative
Company: Zowie
Location: Other US Location
Posted Nov 25, 2023
👉 Development budget. 👉 Home-office funds. 👉 Health benefits. 👉 Unlimited paid time off. We work smarter, not harder. We offer an additional health insurance package. That includes short Loom videos. We want to grow personally and professionally together. 👉 Great company offsites and individual integration budgets. 🤠 Unafraid of change.